E-9520T Server USERGUIDE ®
Contents Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Connectors and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
www.gateway.com Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CHAPTER1 Checking Out Your Gateway Server • • • • • • Front Back Interior System board Hot-swap backplanes Getting Help 1
CHAPTER 1: Checking Out Your Gateway Server Front Optical drive SMIL connector Second optical drive (optional) NMI button System fault LED Reset button NIC status LED ID button ID LED Hard drive cages Power LED Power button Case cover lock Dual USB ports Diskette drive (optional) 2
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CHAPTER 1: Checking Out Your Gateway Server Interior Important Server components with green handles or retention locks can be hot swapped while the server is on. Server components with blue handles or retention locks can only be removed when the server is turned off. 4 # Feature # Feature 1 Power supply 5 Front panel 2 Power distribution board 6 Hard drive bays 3 System fans (hot swap) 7 SAS/SATA backplane 4 5.
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CHAPTER 1: Checking Out Your Gateway Server # Feature # Feature 10 D-sub VGA port (J24) 35 Server management connector (J34) 11 Serial port (J15) 36 COM2 connector (J60) 12 Dual USB connector (J12) 37 MFG connector (J48) 13 PS/2 keyboard and mouse ports (J10) 38 Onboard USB connector (J61) 14 System fan connector (J4) 39 IDE connector (J54) 15 System fan connector (J3) 40 Floppy connector (J49) 16 Main power connector (J7) 41 PCI-X mezzanine board connector (J44) 17 DIMM 1
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CHAPTER 1: Checking Out Your Gateway Server Getting Help In addition to your operating system’s documentation, you can use the following information resources to help you use your server. Server Companion DVD Use the Server Companion DVD to access file utilities, Windows Server 2003 drivers, and documentation for your server and its components. For instructions, see Using Your Server Companion DVD. Gateway Web site Gateway provides a variety of information on its Web site to help you use your server.
CHAPTER2 Setting Up Your Server • • • • • Setting up the hardware Protecting from power source problems Starting your server Setting up the operating system Initial hardware settings 9
CHAPTER 2: Setting Up Your Server Setting up the hardware To make sure that your working environment is safe: Caution Your server comes with a 3-wire AC power cord(s) fitted with the correct plug style for your region. If the plug(s) does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug(s) in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cord(s).
www.gateway.com Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities. Uninterruptible power supplies Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit www.
CHAPTER 2: Setting Up Your Server 6 Swing the bezel out 45° from the front of the case, then disengage the tabs on the right side of the bezel from the chassis and remove it. 7 To reinstall the bezel, align the right side of the bezel with the right side of the chassis at a 45° angle, then insert the three tabs on the right side of the bezel into the slots in the chassis. 8 Swing the left side of the bezel in to the chassis until the three tabs on the left side of the bezel snap into place.
www.gateway.com Starting your server Before you start your server for the first time: • Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector (if you are using one) is turned on. Caution When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cords are unplugged. • Make sure that all cables are connected securely to the correct ports and jacks on the back of the server.
CHAPTER 2: Setting Up Your Server Understanding the power-on self-test When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error messages” on page 59 and “Beep codes” on page 65 for troubleshooting information. Turning off your server Every time you turn off your server, first shut down the operating system.
CHAPTER3 Maintaining Your Server • • • • • Caring for your server Preparing for system recovery System administration Identifying your server Updating the baseboard management controller firmware • Using your Server Companion DVD 15
CHAPTER 3: Maintaining Your Server Caring for your server To extend the life of your server: • Be careful not to bump or drop your server. • When transporting your server, we recommend that you put it in the original packaging materials. • Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded speakers. • Avoid subjecting your server to extreme temperatures. Do not expose your server to heating ducts or other heat-generating objects.
www.gateway.com Cleaning the screen Caution The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. If your computer screen is an LCD, use only a damp, soft cloth to clean it. Never spray water directly onto the screen. - OR If your computer screen is not an LCD, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.
CHAPTER 3: Maintaining Your Server Server security Locking the server To lock the server: 1 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The handles must be installed for the bezel to snap on. For instructions, see “Removing and installing the bezel” on page 11. 2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼ turn counter-clockwise.
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CHAPTER 3: Maintaining Your Server To install Acrobat Reader 7: • Click the link for Acrobat on the Documentation page. - OR Run Docs\Reader\app21279\Setup.exe from the Server Companion DVD. Installing drivers and programs Important The Server Companion DVD’s Gateway Application and Driver Recovery utility works only in Windows operating systems. You can install drivers and programs directly onto the server by using the Server Companion DVD.
www.gateway.com Booting from the Server Companion DVD Important Although the Server Companion DVD is bootable, it does not include network operating system files and is not intended to restore your operating system. By booting from the Server Companion DVD, you can repair applications and drivers, or exit to the command prompt. To boot from this DVD: With your server turned on, insert the Server Companion DVD into the DVD drive. 1 2 3 4 Restart your server.
CHAPTER 3: Maintaining Your Server 22
CHAPTER4 Installing Components • • • • • • • • • • • • • • Preparing to install components Preventing static electricity discharge Opening the server case Closing the server case Installing and removing drives Installing memory Installing and removing PCI expansion cards Replacing system fans Replacing or adding a processor Replacing a power supply module and power board Replacing the hot-swap backplanes Installing and removing a mezzanine board Replacing the CMOS battery Replacing the system board 23
CHAPTER 4: Installing Components Preparing to install components Selecting a place to work Work on your server in an area that: • Is clean (avoid dusty areas). • Is a low-static environment (avoid carpeted areas). • Has a stable surface on which to set your server. • Has enough room to place all of your server parts. • Is near a grounded outlet so you can test your server after installation. • Is near a telephone (in case you need help from Gateway Customer Care).
www.gateway.com • Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam. • Avoid working on the server when your work area is extremely humid. • Remove components from their antistatic bags only when you are ready to use them. Do • not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection. Always hold expansion cards by their edges or their metal mounting brackets.
CHAPTER 4: Installing Components 6 Loosen the two thumbscrews (1) on the back of the cover. 7 Slide the cover (2) toward the back of the case, then remove it from the case. Closing the server case To close the server case: 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 3 4 5 Place the cover on the side of the case, then slide it forward until it snaps into place. Tighten the two thumbscrews to hold the cover in place.
www.gateway.com Removing and installing an optical drive Caution The optical drive is not hot-swappable. Before installing or removing the drive, make sure that power is turned off and the power cord(s) is unplugged. To remove and install an optical drive: 1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.
CHAPTER 4: Installing Components 6 Remove the four screws (3) from the sides of the optical drive. 7 Install the four screws (1) you removed in the previous step on the sides of the new optical drive. 8 9 10 11 12 28 Push the optical drive into the case until it clicks into place. Attach the 44-pin optical drive cable and the power cable to the back of the optical drive. Reinstall the bezel, if required, by snapping it into place on the front of the chassis.
www.gateway.com Removing and installing a hard drive Important Gateway tests and verifies the operation and compatibility of the drives it sells. Especially in a hot-swap or mission-critical environment, additional or replacement drives must conform to Gateway standards. Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as many as ten 1-inch high, 3.5-inch hot-swap SATA and SATA II hard drives or ten 1-inch high, 3.5-inch hot-swap SAS hard drives.
CHAPTER 4: Installing Components To remove and install a hot-swap hard drive: Caution Before you remove a failed drive, use the appropriate software and utilities installed on the server to stop all activity on the failed drive. Instructions for using the software are provided by the software manufacturer. Failure to do so may destroy the data on the drive. 1 Pull the release lever on the hard drive carrier out, then pull the drive assembly (3) straight out of the server.
www.gateway.com 4 Make sure that the tray’s release lever is open, then slide the new drive fully into the empty hot-swap drive bay and push the lever back into place. Filling empty drive bays Empty drive bays in the server must be filled by drive trays with dummy hard drives installed. With the bezel removed, install the appropriate carrier, then replace the bezel by snapping it into place on the front of the server. Dummy hard drives are included with your server and are installed in unused drive bays.
CHAPTER 4: Installing Components Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server. 5 Push the diskette drive tray (2) into the chassis from the front and secure it with the four screws (3) included in the optional diskette drive kit. 6 Align the diskette drive with the two clips on the side of the diskette drive carrier (4), then press the diskette drive (5) down firmly until it snaps into place.
www.gateway.com 7 Secure the diskette drive into the carrier with the two screws (6) included in the optional diskette drive installation kit. 8 9 10 11 12 Push the diskette drive assembly into the drive tray until it snaps into place. Connect the data and power cables to the back of the diskette drive. Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Follow the instructions in “Closing the server case” on page 26.
CHAPTER 4: Installing Components Caution All DIMMs installed must be the same speed. Do not install more than four dual rank DIMMs or the BIOS will generate a memory configuration error.
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CHAPTER 4: Installing Components 3 Pull the plastic tabs (1) away from the sides of the memory module slot. If you are replacing a memory module, lift the old module (2) out of the slot. 4 Align the notch on the new module with the notch in the memory module slot, then press the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically. 5 Follow the instructions in “Closing the server case” on page 26.
www.gateway.com Installing and removing PCI expansion cards The system board provides one PCI-E x16 with x8 speed, two PCI-E x8 with x4 speed, two PCI-X 64-bit/66 MHz, and one PCI 32-bit/33 MHz expansion slots. Removing and installing a PCI card Caution PCI expansion cards are not hot-swappable. Before installing or removing a PCI card, make sure that power is turned off and the power cords are unplugged.
CHAPTER 4: Installing Components Caution Make sure that you only plug a PCI-X expansion card into the PCI-X slot. Plugging a PCI-X expansion card into a PCI slot may damage the PCI-X card. 6 Position the new PCI expansion card over the PCI slot, then press the PCI expansion card into the PCI slot. 7 8 9 10 From the back of the server, push the expansion card latch in to the locked position. If you opened the card guide initially, rotate the card guide tab down to the locked position.
www.gateway.com 3 Squeeze the two clips on the sides of the fan (1) together to release it, then lift it out of the fan cage. 4 Insert the replacement fan into the fan cage until it clicks into place. 5 Follow the instructions in “Closing the server case” on page 26. Replacing the fan cage and fan board To replace the fan cage and the fan board: 1 Follow the instructions in “Preventing static electricity discharge” on page 24.
CHAPTER 4: Installing Components 6 Loosen the thumbscrew (4) holding the fan board in the chassis. 7 Slide the fan board away from the power supply (5), then remove it from the chassis (6). 8 Place the new fan board on the standoffs in the chassis, then slide it toward the power supply to lock it down. 9 Tighten the thumbscrew to secure the fan board in place. 10 Connect the cables to the fan board.
www.gateway.com Important If you install two processors onto the system board, the processors must be the same speed, revision, core voltage, and bus speed. To replace a processor: Important You must have a processor in the Processor 1 socket, or your server will not start. If you are upgrading your server from one processor to two, you may need to reconfigure your operating system so it can recognize the additional processor. For instructions, see your operating system’s documentation.
CHAPTER 4: Installing Components 6 Unlock the load lever (1) and lift it up, then open the load plate (2) to release the processor. 7 Lift the processor (3) out of the socket and place it in a static-free bag or case for storage. Caution The processor only fits the socket when oriented as indicated. Do not force the processor into the socket to avoid bending the pins or damaging the processor. If the processor does not fit completely, check its orientation and check for bent pins.
www.gateway.com Caution The heatsink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heatsink so you do not damage the TIM. If you are reusing the original heatsink, make sure that the TIM on the bottom of the heatsink is not damaged. If the TIM is damaged, you should apply new TIM to the bottom of the heatsink. 10 Place the heatsink on the installed processor, aligning it so that it fits squarely in the heatsink socket.
CHAPTER 4: Installing Components 4 Pull the power supply module straight out of the server with the handle. It may take considerable force to remove. 5 Push the new power supply module into the server, with the retaining clip on the top, until it clicks into place. 6 Reconnect the AC power cord for the new power supply module. Adding an additional power supply module Important The dummy power supply can be removed and the additional power supply installed with the server turned on.
www.gateway.com 6 Loosen the thumbscrew (1) holding the power distribution board in place, then slide the power distribution board (2) away from the side of the chassis to release it. 7 Lift the power distribution board (3) out of the chassis. Important Make sure that the power supply cable box is connected to the power supply connector(s) on the power supply(ies). 8 Align the new power distribution board with the power supply cage and the standoffs, then push it down onto the standoffs.
CHAPTER 4: Installing Components Replacing the hot-swap backplanes Caution The hot-swap backplane is not hot-swappable. Before removing or replacing the backplane, you must first turn off the server and all peripheral devices attached to the server, and remove the AC power cord(s) from the power supply or wall outlet. To replace the hot-swap backplanes: 1 Follow the instructions in “Preventing static electricity discharge” on page 24.
www.gateway.com 11 Holding the new backplane by the edges only, align it with the locking tabs on the hard drive cage, then place it on the locking tabs and slide it up. Caution Make sure you do not pinch, bind, or damage any cables as you install the backplane. 12 Tighten the thumbscrew to secure the backplane to the hard drive cage. 13 Slide the hard drive cage back into the opening in the front of the chassis until it clicks into place. 14 Reconnect all cables to the backplane.
CHAPTER 4: Installing Components Replacing the CMOS battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries by taking them to a hazardous waste facility. Follow all local regulations for correct battery disposal.
www.gateway.com Replacing the system board To replace the system board: 1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. 2 Follow the instructions in “Opening the server case” on page 25. 3 Set the server on its side to make it easier to work on.
CHAPTER 4: Installing Components 11 Insert the new system board into the chassis, align it with the six retaining standoffs, then slide the board toward the back of the case so the board is held by the standoffs. Make sure that the three clips marked in the following illustration end up on top of the management port, the dual NIC connector, and the dual USB port. Otherwise the system board cannot be installed correctly. Clips 12 13 14 15 Tighten the two system board thumbscrews you loosened in Step 8.
CHAPTER5 Using the BIOS Setup Utility • • • • • Opening the BIOS Setup utility Updating the BIOS Recovering the BIOS Resetting the BIOS Updating and recovering the BMC 51
CHAPTER 5: Using the BIOS Setup Utility Opening the BIOS Setup utility Caution The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your server. Before changing any settings, write them down in case you need to restore them later. You can record the settings on a printout of this guide’s appendix for “BIOS Settings” on page 87. The BIOS Setup utility stores basic settings for your server.
www.gateway.com Recovering the BIOS If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. If the system continues to try to boot from the new, corrupted BIOS, you can manually recover the old BIOS so you can try another update. Also, if the ROM image is damaged the system automatically enters recovery mode and updates the system ROM, without the boot block.
CHAPTER 5: Using the BIOS Setup Utility 10 11 12 13 Follow the instructions in “Opening the server case” on page 25. Remove the jumper from pins 1-2. Follow the instructions in “Closing the server case” on page 26. Plug in the AC power cords and turn on the server, then verify that the recovery was successful. Resetting the BIOS You can use two methods to clear all BIOS Setup settings and return them to the factory defaults: • Press the power and reset buttons on the front of the server.
www.gateway.com 7 Follow the instructions in “Opening the server case” on page 25. 8 Remove the jumper from pins 1-2. 9 Follow the instructions in “Closing the server case” on page 26. Resetting BIOS passwords To reset BIOS passwords, you must either reset and clear all BIOS settings or use the Clear Password jumper. To reset all BIOS settings, follow the instructions in “Resetting the BIOS” on page 54.
CHAPTER 5: Using the BIOS Setup Utility Updating and recovering the BMC Updating the BMC firmware To update the BMC firmware: 1 Download the BMC firmware zip file from support.gateway.com. 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file to update the firmware. 4 When the BMC update is complete, reboot your server.
CHAPTER6 Troubleshooting • • • • • • Telephone support Tutoring and training Safety guidelines Error messages Understanding sensors and sensor readings Troubleshooting 57
CHAPTER 6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care: • Make sure that your server is connected correctly to a grounded AC outlet that is supplying power. • If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely and plugged into the correct port or jack.
www.gateway.com Tutoring and training Gateway's Customer Care professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources. Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries. www.gateway.
CHAPTER 6: Troubleshooting Boot messages Boot Failure ... This is a generic message indicating the BIOS could not boot from a particular device. This message is usually followed by other information concerning the device. Invalid Boot Diskette A diskette was found in the drive, but it is not configured as a bootable diskette. Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for data transfer. This is often reported by drives when no media is present.
www.gateway.com Secondary Master Drive - ATAPI Incompatible The IDE/ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Secondary Slave Drive - ATAPI Incompatible The IDE/ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. S.M.A.R.T.
CHAPTER 6: Troubleshooting NVRAM Ignored The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST. NVRAM Bad The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST due to a data error. Static Resource Conflict Two or more Static Devices are trying to use the same resource space (usually Memory or I/O). PCI I/O conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST.
www.gateway.com Miscellaneous messages Keyboard Error Keyboard is not present or the hardware is not responding when the keyboard controller is initialized. Keyboard/Interface Error Keyboard Controller failure. This may indicate a problem with system hardware. System Halted The system has been halted. A reset or power cycle is required to reboot the machine. This message appears after a fatal error has been detected.
CHAPTER 6: Troubleshooting Sensor type Sensor name Sensor status Current reading Voltage 1.8V Normal operating range 1.7848 Volts Voltage 1.2V Normal operating range 1.2125 Volts Temperature CPU0 Diode 1 Normal operating range 25 deg. C Temperature CPU0 Diode 2 Normal operating range 25 deg. C Temperature CPU1 Diode 1 Upper Non-recoverable 128 deg. C Temperature CPU1 Diode 2 Upper Non-recoverable 128 deg. C Temperature MCH Ambient Normal operating range 22 deg.
www.gateway.com • If you added or removed server components before the problem started, review the • • • • installation procedures you performed and make sure that you followed each instruction. You may need to remove the device, uninstall the device’s software, then reinstall the device. If an error message appears on the screen, write down the exact message before calling Gateway Customer Care. For instructions, see “Telephone support” on page 58.
CHAPTER 6: Troubleshooting Beeps Description Troubleshooting steps 4 System board timer not operational. Possible system board malfunction. To eliminate the possibility of an add in-card problem, remove all expansion cards. If the beep code occurs even when all expansion cards have been removed, the system board is at fault. If the beep code does not occur when the expansion cards have been removed, one of the cards is causing the problem.
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CHAPTER 6: Troubleshooting The eight diagnostic LEDs are divided into two groups. LEDs from CR16-CR19 comprise one group, and LEDs from CR20-CR24 comprise the other group. The two groups represent the two digits of the hex code. The CR16-CR19 group stands for the first digit and the CR20-CR24 group stands for the second.
www.gateway.com Check point Description 08 Initialize the CPU. The BAT test is being done on KBC. The keyboard controller command byte is being programmed after Auto detection of KB/MS using AMI KB-5. C0 Early CPU Init Start — Disable Cache - Init Local APIC C1 Set up boot strap processor information. C2 Set up boot strap processor for POST. C5 Enumerate and set up application processors. C6 Re-enable cache for boot strap processor. C7 Early CPU Init Exit.
CHAPTER 6: Troubleshooting 70 Check point Description 52 Updates CMOS memory size from memory found in memory test. Allocates memory for Extended BIOS Data Area from base memory. 60 Initialize NUM-LOCK status and programs the KBD typematic rate. 75 Initialize Int-13 and prepare for IPL detection. 78 Initialize IPL devices controlled by BIOS and option ROMs. 7A Initialize remaining option ROMs. 7C Generate and write contents of ESCD in NVRam. 84 Log errors encountered during POST.
www.gateway.com Bootblock initialization code checkpoints The Bootblock initialization code sets up the chipset, memory, and other components before system memory is available. The following table provides the diagnostic LED code for these checkpoints and describes the type of checkpoints that may occur during the bootblock initialization: Check point Description Before D1h Early chipset initialization is done. Early super I/O initialization is done, including RTC and keyboard controller.
CHAPTER 6: Troubleshooting Check point Description EF Read error occurred on media. Jump back to checkpoint EB. E9 or EA Determine information about root directory of recovery media. F0 Search for pre-defined recovery file name in root directory. F1 Recovery file not found. F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file. F3 Start reading the recovery file cluster by cluster. F5 Disable L1 cache.
www.gateway.com ACPI runtime checkpoints ACPI checkpoints are displayed when an ACPI-capable operating system either enters or leaves a sleep state. The following table describes the types of checkpoints that may occur during ACPI sleep or wake events: Checkpoint Description AC First ASL checkpoint. Indicates that the system is running in ACPI mode. AA System is running in APIC mode. 01, 02, 03, 04, 05 Entering sleep state S1, S2, S3, S4, or S5.
CHAPTER 6: Troubleshooting Hard drive The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message • If a diskette is in the diskette drive, eject it and restart your server by pressing the reset button. • Restart your server by pressing the reset button. • Turn off your server, then remove all hard drives and push them in again to make sure the drives are seated correctly. For instructions, see “Removing and installing a hard drive” on page 29.
www.gateway.com Monitor Your server is running but there is no picture • Adjust the brightness and contrast controls to the center position. • Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the power LED should be lit. • Check the port and cable for bent or damaged pins. • Connect your monitor to another computer, or connect a monitor that you know works to your server.
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APPENDIXA Server Specifications • • • • • System specifications System board specifications Environmental specifications Electronic specifications Additional specifications 77
APPENDIX A: Server Specifications System specifications Case 17 × 8.66 × 27.56 inches (432 × 220 × 700 mm) Convertible from tower to rack-mountable Weight Minimum weight (no bezel, power supplies, hard drives, optical drive, diskette drive, fans, PCAs, cables, and so on) - 55.12 lbs. (25 KG) Maximum weight - 85.98 lbs.
www.gateway.com VGA ■ LAN ■ ■ ■ ■ ■ Integrated Matrox G200 Graphics Core with 2.25 MB Up to 1280 × 1024, 8 bpp or 1024 × 768, 16 bpp Intel ESB2 controller Dual onboard 10/100/1000 network interface IEEE 850.3u auto-negotiation support Full duplex support SAS 2 mini-SAS connector with integrated RAID 0/1/10 support with RAID 5 optional SATA 2 SATA connectors 6 SATA channels from ESB2 Storage expansion One SAS PCI-X or PCI-E mezzanine board ACPI ACPI 2.
APPENDIX A: Server Specifications Electronic specifications Memory map Address Range (hex) Amount Function 0 to 07FFFFh 640 KB DOS region, base system memory 0A0000h to 0BFFFFh 128 KB Video or SMM memory 0C0000h and 0DFFFFh 128 KB Expansion card BIOS and buffer area 0E0000h to 0FFFFFh 128 KB System BIOS 0E0000h to 0EFFFFh 2 MB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memory space Interrupts Important If you disable an IDE controller to free the interrupt for that controlle
www.gateway.com Connector pinouts Main power connector (J7) Pin Signal Name 1 +3.3 V 2 +3.3 V 3 Ground 4 +5 V 5 Ground 6 +5 V 7 Ground 8 Power good 9 Stand by +5 V 10 +12 V 11 +12 V 12 +3.3 V 13 +3.
APPENDIX A: Server Specifications Pin Signal Name 4 Ground 5 +12 V 6 +12 V 7 +12 V 8 +12 V VGA connector (J24) Pin Signal Name 1 Red 2 Green 3 Blue 4 No connection 5 GND 6 GND 7 GND 8 GND 9 +5 V 10 GND 11 No connection 12 SDA 13 HSYNC (horizontal sync) 14 VSYNC (vertical sync) 15 SCL Mini-SAS connectors (J50) 82 Pin Signal Name B1 Ground B2 SATA_TX1_C_DP B3 SATA_TX1_C_DN B4 Ground B5 SATA_TX2_C_DP B6 SATA_TX2_C_DN B7 Ground
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APPENDIX A: Server Specifications Pin Signal Name Pin Signal Name 27 MSEN 0 28 WPROTECT_N 29 GND 30 RDATA_N 31 GND 32 HDSEL_N 33 GND 34 DSKCHING_N Serial port connector (J15) Pin Signal Name Description 1 DCD Data Carrier Detect1 2 RXDATA Receive Data 3 TXDATA Transmit Data 4 DTR Data Terminal Ready 5 GND Ground 6 DSR Data Set Ready 7 RTS Request To Send 8 CTS Clear To Send 9 RI Ring Indicate Keyboard and Mouse connectors Pin Signal Name 1 Keyboard (or m
www.gateway.com I2C (SMBus) connector Pin Signal Name 1 I2C SCL 2 I2C SDA 3 I2C Alert 4 Ground 5 +3.3 V Additional specifications For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server.
APPENDIX A: Server Specifications 86
APPENDIXB BIOS Settings 87
APPENDIX B: BIOS Settings If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed. For a complete list of viewable BIOS settings, run the BIOS Setup utility.
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APPENDIX B: BIOS Settings BIOS menu BIOS submenu Setting Value Secondary IDE Master (auto-detected) Selects IDE Configuration sub-menu. Secondary IDE Slave (auto-detected) Selects IDE Configuration sub-menu. Third IDE Master (auto-detected) Selects IDE Configuration sub-menu. Fourth IDE Master (auto-detected) Selects IDE Configuration sub-menu. Fourth IDE Slave (auto-detected) Selects IDE Configuration sub-menu.
www.gateway.com BIOS menu BIOS submenu Setting Value Serial Port 2 IRQ IRQ3 IRQ4 IRQ10 IRQ11 PS/2 Keyboard Present PS/2 Mouse Present USB Configuration USB Devices Enabled (List of USB devices detected by BIOS) Legacy USB Support Disabled Enabled Auto USB 2.
APPENDIX B: BIOS Settings BIOS menu BIOS submenu Setting Value Bootup Num-Lock On Off POST Error Pause Disabled Enabled 1st Boot Device Varies (Specifies boot sequence from the available devices.) nth Boot Device Varies (Specifies boot sequence from the available devices.) 1st Drive Varies (Specifies boot sequence from the available devices.) nth Drive Varies (Specifies boot sequence from the available devices.) 1st Drive Varies (Specifies boot sequence from the available devices.
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APPENDIX B: BIOS Settings BIOS menu BIOS submenu Setting Value IPMI Configuration Status of BMC BMC Firmware Revision View BMC Event Log Provides data on event log Clear BMC System Event Log BMC PEF Status Disabled Enabled Toggle PEF No Yes IOAT Disabled Enabled Restore on AC Power Loss Power Off Power On Last State Wake on RING function Disabled Enabled Plug & Play BMC detection Disabled Enabled Exit Save Changes and Exit (F10) Discard Changes and Exit Discard Changes Load Optimal Defaul
www.gateway.com BIOS submenu BIOS 2nd level submenu Setting Value PIO Mode Device PIO mode Async DMA Device Async DMA mode Ultra DMA Device Ultra DMA mode S.M.A.R.T. Device S.M.A.R.T. support Type Not Installed Auto CD/DVD ARMD LBA/Large Mode Disabled Auto Block (Multi-Sector Transfer) Mode Disabled Auto PIO Mode Auto 0 1 2 3 4 DMA Mode Auto SWDMA 0-2 MWDMA 0-2 UWDMA 0-6 S.M.A.R.T.
APPENDIX B: BIOS Settings BIOS submenu BIOS 2nd level submenu Setting Value USB Mass Storage Reset Delay 10 Sec 20 Sec 30 Sec 40 Sec Device #1 Only displayed if a device is detected. Includes a DeviceID string returned by the USB device. Emulation Type Auto Floppy Forced FDD Hard Disk CDROM Device #n Only displayed if a device is detected. Includes a DeviceID string returned by the USB device.
APPENDIXC Legal Information 97
APPENDIX C: Legal Information Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 FCC Part 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the rating label: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference.
www.gateway.com For unique identification of the product configuration, please submit the 10-digit serial number found on the product to the responsible party. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules.
APPENDIX C: Legal Information Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health.
APPENDIXD Safety Information 101
APPENDIX D: Safety Information Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
Index Numerics 5.
Index Web address 8 Web site 8 Gateway Systems Manager 17 intrusion switch connector location 5 IRQ assignments 80 H J hard drive indicator 2 installing 29 LED indicator 2 removing 29 troubleshooting 74 heat sink installing 40 help telephone support 58 tutoring 59 hot-swap backplane 6 backplane, SAS/SATA 6 backplanes 46 hard drives 2, 29 power supply 43 hot-swap drives installing 29 location 2 jacks see connections jumper location 5 I IDE connectors 5 drive configuration 26 indicators 2, 3, 13 inform
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Index video 75 turning off server 14 turning on server 13 type codes sensor 63 U uninterruptible power supply (UPS) 11 updating the BIOS 52 UPS 11 USB ports internal connector 5 location 2, 3 user password 18 V VGA port 3 W Web site Gateway 8 106
A MAN E-9520T GDE R3 05/07
