E-9525R Server USERGUIDE ®
Contents Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
www.gateway.com Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents iv
CHAPTER1 Checking Out Your Gateway Server • • • • • • Front Back Interior System board Hot-swap backplanes Getting Help 1
CHAPTER 1: Checking Out Your Gateway Server Front Hard drives Control panel Hard drive tray LEDs Control panel 2 # Feature # Feature 1 Power button 7 SMIL module plug 2 Power LED 8 VGA connector 3 Reset button 9 Dual USB ports 4 NMI button 10 ID button 5 System fault LED 11 ID LED 6 NIC status LED Optical drive
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CHAPTER 1: Checking Out Your Gateway Server Interior 4 # Feature # Feature 1 System board 9 Control panel adapter card 2 Fan duct 10 SAS/SATA backplane 3 System fans 11 System fans 4 Tape drive (optional) 12 System fans 5 Slimline DVD/CD-RW combo drive or DVD-RW drive 13 RPS power distribution module 6 Diskette drive (optional) 14 Riser card assembly 7 SMIL module (optional) 15 ROMB battery pack for mezzanine RAID card 8 Hard drive bays 16 Power supply
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CHAPTER 1: Checking Out Your Gateway Server 6 # Feature # Feature 5 PS/2 mouse port (J15) 24 Processor 2 (CPU2) socket 6 PS/2 keyboard port (J6) 25 Processor power connector (J28) 7 Server management port (J59) 26 SMIL connector (J33) 8 Dual NIC connector (RJ-45) (J14) 27 Main power connector (J5) 9 PCI-E expansion slot (J4) 28 Internal USB port for USB floppy (J27) 10 PCI-X/PCI-E expansion slot (J9) 29 Control panel USB connector (J38) 11 Battery (B1) 30 Power supply I2C co
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CHAPTER 1: Checking Out Your Gateway Server LED information See the following table for a description of this server’s LEDs and the information they provide: LED Name Function Location Color Description ID Aid in server identification Control panel and back of system board Yellow (front) Blue (back) On = Server identification enabled System Fault Visible fault warning Control panel Red Off = System normal Blinking = Non-critical system fault On = Critical system fault (system needs to be shu
www.gateway.com Getting Help In addition to your operating system’s documentation, you can use the following information resources to help you use your server. Server Companion DVD Use the Server Companion DVD to access file utilities, Windows Server 2003 drivers, and documentation for your server and its components. For instructions, see Using Your Server Companion DVD. Gateway Web site Gateway provides a variety of information on its Web site to help you use your server.
CHAPTER 1: Checking Out Your Gateway Server 10
CHAPTER2 Setting Up Your Server • • • • • • Setting up the hardware Protecting from power source problems Mounting your server into a cabinet Starting your server Setting up the operating system Initial hardware settings 11
CHAPTER 2: Setting Up Your Server Setting up the hardware To make sure that your working environment is safe: • Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of the server for cabling and air circulation. • Use the instructions on your server’s setup poster to set up your hardware. Caution Your server comes with 3-wire AC power cords fitted with the correct plug style for your region.
www.gateway.com Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities. Uninterruptible power supplies Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit www.
CHAPTER 2: Setting Up Your Server 3 Align the slots in the back server rails with the studs on the side of the server, then engage the slots with the studs and slide the rail forward until it stops. Locking screw (installed) Stud Back server rail (installed) Stud 4 Align the locking screw holes in the rails with the threaded screw holes in the server, then install one locking screw through the each back server rail.
www.gateway.com 6 Attach one mounting nut to each of the two back cabinet posts where you plan to install the server. Back cabinet post Mounting nut Hinged back rail mounting bracket Warning You must support the server while installing or removing the front and back mounting screws. If the server is not supported, damage to the server or injury may result.
CHAPTER 2: Setting Up Your Server 8 Align the mounting screw holes in the server handles with the front mounting nuts, then secure the front in place with two mounting screws (one on each side). Installing the bezel To install the bezel: 1 With the server pulled out from the cabinet, align the holes in the handle with the small holes in the mounting brackets on the front side of the server.
www.gateway.com Back view Front view Handle Mounting screw Mounting bracket Mounting bracket Mounting screw 3 Remove the bezel lock keys from the inside of the bezel, then insert the left side of the bezel into the left handle and swing the right side of the bezel in until it snaps into place. 4 When the bezel is in place, lock the bezel by inserting the key into the lock in the lower right corner of the bezel and turning it clockwise until it stops (approximately ¼ turn).
CHAPTER 2: Setting Up Your Server Starting your server Before you start your server for the first time: Caution When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cords are unplugged. • Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector (if you are using one) is turned on.
www.gateway.com Turning off your server Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure. To turn off the server: Caution The power button on the server does not turn off server AC power. To remove AC power from the server, you must unplug the AC power cords from the wall outlet or power source. The power cords are considered the disconnect device to the main (AC) power.
CHAPTER 2: Setting Up Your Server 20
CHAPTER3 Maintaining Your Server • • • • • Caring for your server Preparing for system recovery System administration Identifying your server Updating the baseboard management controller firmware • Using your Server Companion DVD 21
CHAPTER 3: Maintaining Your Server Caring for your server To extend the life of your server: • Be careful not to bump or drop your server. • When transporting your server, we recommend that you put it in the original packaging materials. • Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded speakers. • Avoid subjecting your server to extreme temperatures. Do not expose your server to heating ducts or other heat-generating objects.
www.gateway.com Cleaning the screen Caution The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. If your computer screen is a flat panel display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen. - OR If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.
CHAPTER 3: Maintaining Your Server Server security Locking the server To lock the server: 1 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The handles must be installed for the bezel to snap on. For instructions, see “Installing the bezel” on page 16. 2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼ turn counter-clockwise.
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CHAPTER 3: Maintaining Your Server To install Acrobat Reader 7: • Click the link for Acrobat on the Documentation page. - OR Run Docs\Reader\app21279\Setup.exe from the Server Companion DVD. Installing drivers and programs You can install drivers and programs directly onto the server by using the Server Companion DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation.
www.gateway.com Booting from the Server Companion DVD By booting from the Server Companion DVD, you can repair applications and drivers, or exit to the command prompt. Important Although the Server Companion DVD is bootable, it does not include network operating system files and is not intended to restore your operating system. To boot from this DVD: 1 With your server turned on, insert the Server Companion DVD into the DVD drive. 2 Restart your server. A message appears asking you to select an option.
CHAPTER 3: Maintaining Your Server 28
CHAPTER4 Installing Components • • • • • • • • • • • • • • • • • Preparing to install components Preventing static electricity discharge Opening the server case Closing the server case Installing and removing drives Installing memory Installing and removing PCI expansion cards Replacing system fans Replacing or adding a processor Replacing a power supply module Replacing the RPS power distribution module Replacing the hot-swap backplane Installing and removing the ROMB battery pack for the mezzanine RAID c
CHAPTER 4: Installing Components Preparing to install components Selecting a place to work Work on your server in an area that: • Is clean (avoid dusty areas). • Is a low-static environment (avoid carpeted areas). • Has a stable surface on which to set your server. • Has enough room to place all of your server parts. • Is near a grounded outlet so you can test your server after installation. • Is near a telephone (in case you need help from Gateway Customer Care).
www.gateway.com • Remove components from their antistatic bags only when you are ready to use them. Do • not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection. Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.
CHAPTER 4: Installing Components Closing the server case To close the server case: 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Place the top cover (1) on the server, then slide it forward until it clicks into place. Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server. 3 Replace the screw (2) to hold the top cover in place.
www.gateway.com Installing and removing drives Your server’s basic configuration includes one optical drive and as many as six SAS/SATA hot-swap hard drives. An optional tape backup drive and an optional diskette drive can also be added. As you prepare to install drives, remember: • Before you install a drive, see the drive’s documentation for information on configuring the drive, setting drive jumpers, and attaching cables. • You may need to configure the drives you install using the BIOS Setup utility.
CHAPTER 4: Installing Components 7 Lift the locking tab (3) on the back of the optical drive tray, then push the optical drive (4) and tray out of the bay. 8 Lift the optical drive (5), then pull it from the tray (6). 9 Unscrew the two screws (5) holding the optical drive interface board on the back of the optical drive, then remove the interface board. 10 Using the two screws you just removed, attach the optical drive interface board to the back of the new optical drive.
www.gateway.com 14 Secure the assembly by tightening the thumbscrew you previously loosened. 15 Attach the 44-pin optical drive cable to the back of the optical drive interface board. 16 Reinstall the large fan cage by following the instructions in “Replacing system fans” on page 44. 17 Follow the instructions in “Closing the server case” on page 32. 18 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.
CHAPTER 4: Installing Components 7 Lift the locking tab (3) on the back of the tape drive tray, then push the tape drive (4) and tape drive bracket out of the tray. 8 Unscrew the four mounting screws (5) holding the tape drive in the tape drive bracket, then lift the tape drive out of the bracket.
www.gateway.com Removing and installing a hard drive Important Gateway tests and verifies the operation and compatibility of the drives it sells. Especially in a hot-swap or mission-critical environment, additional or replacement drives must conform to Gateway standards. Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as many as six 1-inch high, 3.5-inch hot-swap SATA and SATA II hard drives or six 1-inch high, 3.5-inch hot-swap SAS hard drives.
CHAPTER 4: Installing Components 4 If you are replacing a hard drive, remove the four screws that secure the old hard drive to the drive tray, then remove the drive from the tray. If you are installing a new drive, remove the dummy hard drive from the drive tray. 5 Using the four screws you removed, install the new hard drive into the drive tray. 6 Make sure that the tray’s release lever is open, then slide the new drive fully into the empty hot-swap drive bay.
www.gateway.com 7 Push the drive tray with the new diskette drive into the opening in the media cage until it clicks into place. 8 9 10 11 Connect the USB cable to the back of the diskette drive. Follow the instructions in “Closing the server case” on page 32. Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Reconnect all power cords and peripheral device cables, then turn on the server.
CHAPTER 4: Installing Components The BIOS configures the memory controller to run in non-redundant, mirroring, and sparing modes: Non-redundant mode DIMM Installation Options - Non-redundant Mode DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total Usable Memory 1 512 MB - - - - - - - 512 MB 1 GB - - - - - - - 1 GB 2 GB - - - - - - - 2 GB 4 GB - - - - - - - 4 GB 512 MB - 512 MB - - - - - 1 GB 1 GB - 1 GB - - - - - 2 GB 2 GB - 2 GB -
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CHAPTER 4: Installing Components 3 Pull the plastic tabs (1) away from the sides of the memory module slot. If you are replacing a memory module, lift the old module (2) out of the slot. 4 Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically. 5 Follow the instructions in “Closing the server case” on page 32.
www.gateway.com 4 Push the release clips (1) in the direction shown in the illustration, then lift the assembly (2) out of the chassis. Caution Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic damage to the card. 5 Place the PCI riser assembly on a stable, static-free surface, then open the card lock (3) and remove the card (4). 5 3 4 6 If you are not replacing the card, install a slot cover (5) on the back of the riser card assembly.
CHAPTER 4: Installing Components 8 Press the locking tab (6) holding the riser card in the riser card assembly, then push the riser card in the direction shown (7) to unlock and remove it from the standoffs. 7 6 9 Insert the new riser card into the riser card assembly, then push it toward the back of the assembly. It should snap into place. Proceed to the next step.
www.gateway.com 3 Determine which fan group needs to be replaced by noting which fans are not operating. 4 Pull up the locking handle (4) on the system fan, then lift the fan group (5) from the fan cage in the chassis. Important Make sure that the arrows on top of the fans indicating airflow point to the back of the chassis. The fan cable should exit the fan module toward the back of the chassis.
CHAPTER 4: Installing Components 4 Lift the release tab (1) (similar on both fan cages), then push the fan cage in the direction of the arrow (2) to unlock it from the chassis. 5 Lift the fan cage (3) and unplug the connectors from it, then remove the cage from the chassis. Important Make sure that the arrows on top of the fans indicating airflow point to the back of the chassis. The fan cable should exit the fan module toward the back of the chassis.
www.gateway.com Replacing or adding a processor Warning Processors and heat sinks may be hot if the computer has been running. Before replacing a processor or heat sink, allow them to cool for several minutes. Caution A heatsink must be installed on the processor. Installing a processor without a heatsink could damage the processor. This server is compatible with as many as two Intel® Xeon™ 5100 (Dual Core) or 5300 (Quad Core) Series processors.
CHAPTER 4: Installing Components 6 Unlock the load lever (1) and lift it up, then open the load plate (2) to release the processor. 7 Lift the processor (3) out of the socket and place it in a static-free bag or case for storage. Caution The processor only fits the socket when oriented as indicated. Do not force the processor into the socket to avoid bending the pins or damaging the processor. If the processor does not fit completely, check its orientation and check for bent pins.
www.gateway.com Caution The heatsink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heat sink so you do not damage the TIM. If you are reusing the original heatsink, make sure that the TIM on the bottom of the heatsink is not damaged. If the TIM is damaged, you should remove the old TIM, then apply new TIM to the bottom of the heatsink.
CHAPTER 4: Installing Components If your server is only equipped with a single power supply, the server must be turned off and the AC power cord removed before replacing it. To replace a power supply module: 1 If your server is equipped with more than one power supply module, determine which power supply module has failed (the LED on the power supply will be orange).
www.gateway.com 5 Push down the release bar (1). When the RPS power distribution module lifts (automatically), pull it away from the power supply cage (2) and remove it from the chassis. 6 Make sure that the RPS power distribution module is connected to the power supply connector(s) on the power supply(ies). 7 Align the new RPS power distribution module with the power supply cage (1), then push it down (2) onto the release bar.
CHAPTER 4: Installing Components 5 Remove the fan duct and system fans by following the instructions in “Replacing system fans” on page 44. 6 Disconnect all cables from the backplane. 7 Pull the backplane bracket and backplane (1) out of the chassis. Caution Pressing or pulling on any components on the backplane could result in damage to the backplane. 8 Press the release tab (2) on the backplane bracket and push the backplane to the left (3). 9 Pull the backplane from the backplane bracket.
www.gateway.com 11 Slide the backplane to the right, locking it into place on the backplane bracket. 12 Insert the backplane bracket and backplane into the chassis (3) between the two rows of button-shaped fixtures on the bottom of the chassis. 13 Reconnect all cables to the backplane. 14 Replace the system fans and fan duct by following the instructions in “Replacing system fans” on page 44. 15 Follow the instructions in “Closing the server case” on page 32.
CHAPTER 4: Installing Components 5 Follow the instructions in “Closing the server case” on page 32. Installing and removing an optional mezzanine board For information on installing and removing the optional mezzanine board, refer to the Mezzanine Board User Guide. Replacing the CMOS battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer.
www.gateway.com 8 Make sure that the positive (+) side of the new battery is facing the correct direction, then press the new battery into the socket until it snaps into place. 9 Follow the instructions in “Closing the server case” on page 32. 10 Restart your server, then press F2 at any time after you see the LEDs on your keyboard flash or turn off. The BIOS Setup utility opens. 11 Restore any BIOS settings that you wrote down in Step 3. 12 Save all your settings and close the BIOS Setup utility.
CHAPTER 4: Installing Components Replacing the control panel bridge card To replace the control panel bridge card: 1 Follow the instructions in “Preventing static electricity discharge” on page 30. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. 2 Follow the instructions in “Opening the server case” on page 31. 3 Remove the fan duct and system fans by following the instructions in “Replacing system fans” on page 44.
www.gateway.com 4 Remove the fan duct and system fan cage by following the instructions in “Replacing system fans” on page 44. 5 Remove the memory modules by following the instructions in “Installing memory” on page 39. 6 Remove the heatsinks and processors by following the instructions in “Replacing or adding a processor” on page 47. 7 Disconnect all cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.
CHAPTER 4: Installing Components 14 Install the memory by following the instructions in “Installing memory” on page 39. 15 Replace the system fan cage and fan duct by following the instructions in “Replacing system fans” on page 44. 16 Install the processor(s) and heatsink(s) by following the instructions in “Replacing or adding a processor” on page 47. 17 Reinstall the PCI riser assembly by following the instructions in “Installing and removing PCI expansion cards” on page 42.
CHAPTER5 Using the BIOS Setup Utility • • • • • Opening the BIOS Setup utility Updating the BIOS Recovering the BIOS Resetting the BIOS Updating and recovering the BMC 59
CHAPTER 5: Using the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off. Caution The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your server.
www.gateway.com Recovering the BIOS If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. If the system continues to try to boot from the new, corrupted BIOS, you can manually recover the old BIOS so you can try another update. Important This method does not work if the keyboard is connected through the KVM switch. To recover the old BIOS: 1 Insert a diskette, CD or DVD, or a bootable USB “disk-on-key” containing the AMIBOOT.ROM file.
CHAPTER 5: Using the BIOS Setup Utility 11 Place the jumper back onto pins 1-2. 12 Follow the instructions in “Closing the server case” on page 32. 13 Plug in the AC power cords and turn on the server, then verify that the recovery was successful. Resetting the BIOS You can use two methods to clear all BIOS Setup settings and return them to the factory defaults: • Press the power and reset buttons on the front of the server. • Move the Clear CMOS jumper on the system board.
www.gateway.com 6 Remove the jumper across pins 1-2 of header J3-B, then place the jumper across pins 2-3. 7 Follow the instructions in “Closing the server case” on page 32. 8 Reconnect the power cords and turn on the server. The BIOS is reset. 9 Turn off the server, then disconnect the power cords and all other cables connected to the server. 10 Follow the instructions in “Opening the server case” on page 31. 11 Place the jumper back onto pins 1-2.
CHAPTER 5: Using the BIOS Setup Utility 3 Remove the jumper across pins 1-2 of header J3-A, then place the jumper across pins 2-3. 4 Follow the instructions in “Closing the server case” on page 32. 5 Reconnect the power cords and turn on the server. The BIOS password(s) is cleared. 6 Turn off the server, then disconnect the power cords and all other cables connected to the server. 7 Follow the instructions in “Opening the server case” on page 31. 8 Place the jumper back onto pins 1-2.
www.gateway.com Recovering the BMC If you encounter a problem while you are updating the BMC, such as a power outage, the BMC update may not be successful. If this occurs, you may need to recover the old BMC. Important This method does not work if the keyboard is connected through the KVM switch. To manually recover the BMC: 1 Follow the instructions in “Preventing static electricity discharge” on page 30.
CHAPTER 5: Using the BIOS Setup Utility 66
CHAPTER6 Troubleshooting • • • • • Telephone support Tutoring and training Safety guidelines Error messages Troubleshooting 67
CHAPTER 6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care: • Make sure that your server is connected correctly to a grounded AC outlet that is supplying power. • If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely and plugged into the correct port or jack.
www.gateway.com Tutoring and training Gateway's Customer Care professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources. Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries. www.gateway.
CHAPTER 6: Troubleshooting Boot messages Boot Failure ... This is a generic message indicating the BIOS could not boot from a particular device. This message is usually followed by other information concerning the device. Invalid Boot Diskette A diskette was found in the drive, but it is not configured as a bootable diskette. Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for data transfer. This is often reported by drives when no media is present.
www.gateway.com Secondary Master Drive - ATAPI Incompatible The IDE/ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Secondary Slave Drive - ATAPI Incompatible The IDE/ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. S.M.A.R.T.
CHAPTER 6: Troubleshooting NVRAM Ignored The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST. NVRAM Bad The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST due to a data error. Static Resource Conflict Two or more Static Devices are trying to use the same resource space (usually Memory or I/O). PCI I/O conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST.
www.gateway.com Miscellaneous messages Keyboard Error Keyboard is not present or the hardware is not responding when the keyboard controller is initialized. Keyboard/Interface Error Keyboard Controller failure. This may indicate a problem with system hardware. System Halted The system has been halted. A reset or power cycle is required to reboot the machine. This message appears after a fatal error has been detected.
CHAPTER 6: Troubleshooting • Remove the top panel by following the instructions in “Opening the server case” on page 31, • then make sure that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins. If you have the correct test equipment, make sure that the new battery has power. Although unlikely, your new battery may be defective.
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CHAPTER 6: Troubleshooting Diagnostic LEDs This system board provides a set of eight diagnostic (Port 80) LEDs. If you are troubleshooting your system, these LEDs can help you determine where errors are taking place. If you are experiencing problems with your server, open the case and check these LEDs (CR8 to CR15) on the system board, then check the tables on the following pages to determine the problem.
www.gateway.com In determining the code, Off = 0 and On = 1. Based on this, you can determine the corresponding hex code. Then, by checking “POST code checkpoints” on page 77, “Bootblock initialization code checkpoints” on page 79, “Bootblock recovery code checkpoints” on page 80, “DIM code checkpoints” on page 81, and “ACPI runtime checkpoints” on page 81, you can find out where an error is taking place.
CHAPTER 6: Troubleshooting 78 Check point Description 2A Initialize different devices through DIM. See “DIM code checkpoints” on page 81 for more information. 2C Initialize different devices. Detects and initializes the video adapter installed in the system that has optional ROMs. 2E Initialize all the output devices. 31 Allocate memory for ADM module and uncompress it. Give control to ADM module for initialization. Initialize language and font modules for ADM. Activate ADM module.
www.gateway.com Check point Description A2 Take care of runtime image preparation for different BIOS modules. Fill the free area in F000h segment with 0FFh. Initializes the Microsoft® IRQ Routing Table. Prepares the runtime language module. Disables the system configuration display, if needed. A4 Initialize runtime language module. A7 Display the system configuration screen, if enabled. Initialize the CPUs before boot, including the programming of the MTRRs.
CHAPTER 6: Troubleshooting Check point Description D9 Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into memory. Leaves all RAM below 1 MB Read-Write, including E000 and F000 shadow areas, but closing SMRAM. DA Restore CPUID value back into register. Give control to BIOS POST (ExecutePOSTKernel). See “POST code checkpoints” on page 77 for more information.
www.gateway.com DIM code checkpoints The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different system buses. The following table describes the main checkpoints where the DIM module is accessed. Checkpoint Description 2A Initialize different buses and perform the following functions: ■ Reset, Detect, and Disable (function 0) — Disables all device nodes, PCI devices, and PnP ISA cards. It also assigns PCI bus numbers.
CHAPTER 6: Troubleshooting • Make sure that the drive is configured correctly by following the instructions in the drive’s documentation. • Turn off your server, then remove the drive and push it in again to make sure the drive is seated correctly. For instructions, see “Removing and installing an optical drive” on page 33. Your optical drive tray does not open • Press a straightened paper clip wire into the optical drive’s manual eject hole. The drive tray opens.
www.gateway.com Internet See also Modem. You cannot connect to the Internet • Make sure that your account with your Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. Keyboard Liquid has been spilled into the keyboard • If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean the keyboard and turn it upside down to drain it.
CHAPTER 6: Troubleshooting Power You press the power button, but the server does not turn on • If the power button LED is green, the server is turned on, but you may not be seeing an image on the monitor. For monitor troubleshooting, see “Monitor” on page 83. • If your server is plugged into a surge protector or UPS, make sure that the surge protector or UPS is connected securely to an electrical outlet, turned on, and working correctly.
APPENDIXA Server Specifications • • • • • System specifications System board specifications Environmental specifications Electronic specifications Additional specifications 85
APPENDIX A: Server Specifications System specifications Case size (H×W×L) 3.44 × 16.93 × 27.38 inches (8.75 × 43.0 × 69.55 cm) Weight Minimum - 40 lbs (18.14 Kg) (no bezel, power supplies, hard drives, optical drive, diskette drive, fans, cables, and so on) Maximum - 60 lbs (27.22 Kg) (±0.
www.gateway.com Storage PCIe x8 mezzanine board for SAS HBA and RAID support. ACPI ACPI 2.0b compliance Supports: ■ S0 ■ S1 ■ S5 Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications.
APPENDIX A: Server Specifications Interrupts Important If you disable an IDE controller to free the interrupt for that controller, you must physically unplug the IDE cable from the system board. Simply disabling the drive by configuring the BIOS option does not make the interrupt available. The following table reflects a typical configuration, but you can change these interrupts. Use this information to determine how to program each interrupt.
www.gateway.com Pin Signal Name 8 Power good 9 Stand by +5 V 10 +12 V 11 +12 V 12 +3.3 V 13 +3.
APPENDIX A: Server Specifications Pin Signal Name 3 Blue (analog color signal B) 4 No connection 5 GND 6 GND 7 +5 V 8 GND 9 +5 V 10 GND 11 No connection 12 SDA 13 HSYNC (horizontal sync) 14 VSYNC (vertical sync) 15 SCL Serial port connector Pin Signal Name Description 1 DCD Data Carrier Detect1 2 RXDATA Receive Data 3 TXDATA Transmit Data 4 DTR Data Terminal Ready 5 GND Ground 6 DSR Data Set Ready 7 RTS Request To Send 8 CTS Clear To Send 9 RI Ring I
www.gateway.com Pin Signal Name 5 Keyboard (or mouse) clock 6 NC External USB connectors Pin Signal Name 1 +5 V 2 USBN Data- 3 USBN Data+ 4 GND I2C (SMBus) connector Pin Signal Name 1 I2C SCL 2 I2C SDA 3 I2C Alert 4 Ground 5 +3.3 V Additional specifications For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page at support.gateway.com.
APPENDIX A: Server Specifications 92
APPENDIXB BIOS Settings 93
APPENDIX B: BIOS Settings If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed. For a complete list of viewable BIOS settings, run the BIOS Setup utility.
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APPENDIX B: BIOS Settings BIOS menu BIOS submenu Setting Value Primary IDE Master (auto-detected) Selects IDE Configuration sub-menu. Primary IDE Slave (auto-detected) Selects IDE Configuration sub-menu. Secondary IDE Master (auto-detected) Selects IDE Configuration sub-menu. Secondary IDE Slave (auto-detected) Selects IDE Configuration sub-menu. Third IDE Master (auto-detected) Selects IDE Configuration sub-menu. Fourth IDE Master (auto-detected) Selects IDE Configuration sub-menu.
www.gateway.com BIOS menu BIOS submenu Setting Value Serial Port 1 Address Disabled 3F8 2F8 3E8 2E8 Serial Port 1 IRQ IRQ3 IRQ4 IRQ10 IRQ11 PS/2 Keyboard Present PS/2 Mouse Present USB Configuration USB Devices Enabled (List of USB devices detected by BIOS) Legacy USB Support Disabled Enabled Auto USB 2.
APPENDIX B: BIOS Settings BIOS menu BIOS submenu Setting Value Low Profile Riser Slot ■ ■ Top PCIe slot Option ROM (enabled or disabled) Bottom PCIe slot Option ROM (enabled or disabled) Boot Boot Settings Configuration Quick Boot Disabled Enabled Quiet Boot Disabled Enabled Bootup Num-Lock Disabled Enabled POST Error Pause Disabled Enabled 1st Boot Device Varies (Specifies boot sequence from the available devices.
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APPENDIX B: BIOS Settings BIOS menu BIOS submenu Setting Value HSC FW Revision (HSBP) Firmware revision of the Hotswap controller. N/A if not present.
www.gateway.com BIOS menu BIOS submenu Setting Value Discard Changes Load Optimal Defaults Load Custom Defaults Save Custom Defaults The following second level submenus are accessed from the submenu indicated in the first column.
APPENDIX B: BIOS Settings BIOS submenu BIOS submenu BIOS 2nd level submenu BIOS 2nd level submenu Setting Value S.M.A.R.T. Auto Disabled Enabled 32Bit Data Transfer Disabled Enabled Setting Value USB Mass Storage Reset Delay 10 Sec 20 Sec 30 Sec 40 Sec Device #1 Only displayed if a device is detected. Includes a DeviceID string returned by the USB device. Emulation Type Auto Floppy Forced FDD Hard Disk CDROM Device #n Only displayed if a device is detected.
APPENDIXC Legal Information 103
APPENDIX C: Legal Information Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 FCC Part 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the rating label: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference.
www.gateway.com For unique identification of the product configuration, please submit the 10-digit serial number found on the product to the responsible party. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules.
APPENDIX C: Legal Information Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health.
APPENDIXD Safety Information 107
APPENDIX D: Safety Information Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
Index Numerics 5.
Index H hard drive indicator 2 installing 37 LED indicator 2 removing 37 troubleshooting 82 heat sink installing 47 help telephone support 68 tutoring 69 hot-swap backplane 7, 51 backplane, SAS/SATA 7 hard drives 2, 37 power supply 49 hot-swap drives installing 37 location 2 I IDE connectors 5 drive configuration 33 indicators 2, 18 information LED 8, 75 installing add-in card 42 backplane 51 battery 54 bezel 16 card 42 drives 33 expansion cards 42 hard drive 37 heat sink 47 hot-swap drive 37 memory 39 me
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Index W Web site Gateway 9 112
A MAN E-9525R USR GDE R3 06/07
