USER GUIDE Gateway® E-9525R Server
Contents Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents www.gateway.com Chapter 4: Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Getting Help . . . . . .
www.gateway.com Contents Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CHAPTER 1 Checking Out Your Gateway Server • Front • Back • Interior • System board • Hot-swap backplanes • Getting Help 1
CHAPTER 1: Checking Out Your Gateway Server www.gateway.
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CHAPTER 1: Checking Out Your Gateway Server www.gateway.
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CHAPTER 1: Checking Out Your Gateway Server www.gateway.
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CHAPTER 1: Checking Out Your Gateway Server www.gateway.
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CHAPTER 1: Checking Out Your Gateway Server www.gateway.
CHAPTER 2 Setting Up Your Server • Setting up the hardware • Protecting from power source problems • Mounting your server into a cabinet • Starting your server • Setting up the operating system • Initial hardware settings 11
CHAPTER 2: Setting Up Your Server www.gateway.com Setting up the hardware To make sure that your working environment is safe: ■ ■ Caution Your server comes with 3-wire AC power cords fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cords.
www.gateway.com Mounting your server into a cabinet Uninterruptible power supplies Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com.
CHAPTER 2: Setting Up Your Server www.gateway.com 3 Align the slots in the back server rails with the studs on the side of the server, then engage the slots with the studs and slide the rail forward until it stops. Locking screw (installed) Stud Back server rail (installed) Stud 4 Align the locking screw holes in the rails with the threaded screw holes in the server, then install one locking screw through the each back server rail.
www.gateway.com Mounting your server into a cabinet 6 Attach one mounting nut to each of the two back cabinet posts where you plan to install the server. Back cabinet post Warning You must support the server while installing or removing the front and back mounting screws. If the server is not supported, damage to the server or injury may result.
CHAPTER 2: Setting Up Your Server www.gateway.com 8 Align the mounting screw holes in the server handles with the front mounting nuts, then secure the front in place with two mounting screws (one on each side). Installing the bezel To install the bezel: 1 With the server pulled out from the cabinet, align the holes in the handle with the small holes in the mounting brackets on the front side of the server.
www.gateway.com Mounting your server into a cabinet Back view Front view Handle Mounting screw Mounting bracket Mounting bracket Mounting screw 3 Remove the bezel lock keys from the inside of the bezel, then insert the left side of the bezel into the left handle and swing the right side of the bezel in until it snaps into place. 4 When the bezel is in place, lock the bezel by inserting the key into the lock in the lower right corner of the bezel and turning it clockwise until it stops.
CHAPTER 2: Setting Up Your Server www.gateway.com Removing the server from a cabinet To remove the server from a cabinet: Warning 1 Remove the thumbscrews through the handles that hold the server in the Screws are required to support the front of the server. You must support the server while removing the front screws and while sliding the server off the cabinet rails. If the server is not supported, damage to the server or injury may result. cabinet.
www.gateway.com Starting your server If nothing happens when you press the power button: ■ ■ ■ Make sure that the power cable(s) is plugged in securely and that your surge protector (if you are using one) is plugged in and turned on. Make sure that the monitor is connected to the server, plugged into the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.
CHAPTER 2: Setting Up Your Server www.gateway.com Setting up the operating system If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered.
CHAPTER 3 Maintaining Your Server • Caring for your server • Preparing for system recovery • System administration • Identifying your server • Updating the baseboard management controller firmware • Using your Server Companion DVD 21
CHAPTER 3: Maintaining Your Server www.gateway.com Caring for your server To extend the life of your server: ■ Be careful not to bump or drop your server. ■ When transporting your server, we recommend that you put it in the original packaging materials. ■ Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded speakers. ■ Avoid subjecting your server to extreme temperatures.
www.gateway.com Preparing for system recovery If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.
CHAPTER 3: Maintaining Your Server www.gateway.com System administration Gateway System Manager Gateway System Manager (GSM) lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway System Manager, you can run system management tasks which are triggered by certain events or conditions. For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide at http://support.
www.gateway.com Identifying your server 2 Select the Security menu, then select the password to remove. 3 Enter the current password, then press ENTER. Tips & Tricks 4 For the new password, leave the password field blank, then press ENTER. Passwords can also be cleared using jumpers on the system board. For instructions, see “Resetting BIOS passwords” on page 70. The password is removed.
CHAPTER 3: Maintaining Your Server www.gateway.com Using your Server Companion DVD You can use your Server Companion DVD to: ■ ■ ■ ■ Install hardware drivers Install programs Upgrade the BIOS and firmware View server documentation Server Companion DVD contents The Server Companion DVD is a tool you can use to help maintain your server.
www.gateway.com Using your Server Companion DVD Installing drivers and programs You can install drivers and programs directly onto the server by using the Server Companion DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation. Important The Server Companion DVD’s Gateway Application and Driver Recovery utility works only in Windows operating systems. To install drivers and programs at the server: 1 Insert the Server Companion DVD into your server’s DVD drive.
CHAPTER 3: Maintaining Your Server www.gateway.com 3 At the command line, change directories to the USB Disk-on-key device. 4 Run the update utility batchfile on the USB Disk-on-key device. Booting the Server Companion DVD By booting the Server Companion DVD you can re-install the Operating System, repair applications and drivers, or exit to the command prompt.
CHAPTER 4 Installing Components • Preparing to install components • Preventing static electricity discharge • Opening the server case • Closing the server case • Installing and removing drives • Installing memory • Installing and removing PCI expansion cards • Replacing system fans • Replacing or adding a processor • Replacing a power supply module • Replacing the RPS power distribution module • Replacing the hot-swap backplane • Replacing the CMOS battery • Replacing the control panel adapter card • Replac
CHAPTER 4: Installing Components www.gateway.com Preparing to install components Selecting a place to work Work on your server in an area that: ■ ■ ■ ■ ■ ■ Is clean (avoid dusty areas). Is a low-static environment (avoid carpeted areas). Has a stable surface on which to set your server. Has enough room to place all of your server parts. Is near a grounded outlet so you can test your server after installation. Is near a telephone (in case you need help from Gateway Customer Care).
www.gateway.com Opening the server case ■ ■ ■ Warning To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. ■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam. Avoid working on the server when your work area is extremely humid. Remove components from their antistatic bags only when you are ready to use them.
CHAPTER 4: Installing Components www.gateway.com Closing the server case To close the server case: 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Place the top cover (1) on the server, then slide it forward until it clicks into place. Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server. 3 Replace the screw (2) to hold the top cover in place.
www.gateway.com Installing and removing drives Installing and removing drives Your server’s basic configuration includes one optical drive and as many as six SAS/SATA hot-swap hard drives. An optional tape backup drive and an optional diskette drive can also be added. As you prepare to install drives, remember: ■ ■ Before you install a drive, see the drive’s documentation for information on configuring the drive, setting drive jumpers, and attaching cables.
CHAPTER 4: Installing Components www.gateway.com 7 Lift the locking tab (3) on the back of the optical drive tray, then push the optical drive (4) and tray out of the bay. 8 Lift the optical drive (5), then pull it from the tray (6). 9 Unscrew the two screws (5) holding the optical drive interface board on the back of the optical drive, then remove the interface board. 10 Using the two screws you just removed, attach the optical drive interface board to the back of the new optical drive.
www.gateway.com Installing and removing drives 11 Align the optical drive with the two clips on the left side of the optical drive tray, then press the optical drive into place in the tray. 12 Insert the optical drive tray into the bay in the media cage until it clicks into place. 13 Insert the media cage into the assembly bay in the chassis. 14 Secure the assembly by tightening the thumbscrew you previously loosened.
CHAPTER 4: Installing Components www.gateway.com 7 Lift the locking tab (3) on the back of the tape drive tray, then push the tape drive (4) and tape drive bracket out of the tray. 8 Unscrew the four mounting screws (5) holding the tape drive in the tape drive bracket, then lift the tape drive out of the bracket.
www.gateway.com Installing and removing drives Removing and installing a hard drive Important Gateway tests and verifies the operation and compatibility of the drives it sells. Especially in a hot-swap or mission-critical environment, additional or replacement drives must conform to Gateway standards. Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as many as six 1-inch high, 3.5-inch hot-swap SATA and SATA II hard drives or six1-inch high, 3.
CHAPTER 4: Installing Components www.gateway.com 6 Make sure that the tray’s release lever is open, then slide the new drive fully into the empty hot-swap drive bay. 7 Push the lever back into place, then turn the lock clockwise to secure the hard drive in the bay. 8 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Removing and installing a diskette drive To remove and install a diskette drive: Caution The diskette drive is not hot-swappable.
www.gateway.com Installing and removing drives 6 Remove the diskette drive from the drive tray, then insert the new diskette drive into the drive tray until it snaps into place. 7 Push the drive tray with the new diskette drive into the opening in the media cage until it clicks into place. 8 Connect the USB cable to the back of the diskette drive. 9 Follow the instructions in “Closing the server case” on page 32.
CHAPTER 4: Installing Components www.gateway.com Installing memory Caution Use only 667 MHz Fully-Buffered DIMM (FB-DIMM) memory modules. Your server supports eight 667 MHz fully-buffered DIMMs (FB-DIMMs) to provide up to 32 GB. Supported DIMM sizes include 512 MB, 1 GB, 2 GB, and 4 GB. DIMMs must be low-profile or ultra low-profile and cannot exceed 1.2” in height.
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www.gateway.com Installing memory To install or replace memory: 1 Follow the instructions in “Preventing static electricity discharge” on page 30. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. 2 Follow the instructions in “Opening the server case” on page 31. 3 Pull the plastic tabs (1) away from the sides of the memory module slot. If you are replacing a memory module, lift the old module (2) out of the slot.
CHAPTER 4: Installing Components www.gateway.com Installing and removing PCI expansion cards Caution Always operate your server with the PCI riser assembly in place. The PCI riser assembly is important for correct airflow within the server. Operating the server without the PCI riser assembly in place could result in overheating and possible data loss or equipment damage. The system board provides one 280-pin PCI-X 100MHz/PCI-E x8 expansion slot and one PCI-E expansion slot.
www.gateway.com Installing and removing PCI expansion cards 6 If you are not replacing the card, install a slot cover (5) on the back of the riser card assembly. 7 If you are replacing the riser card, continue with the next step. - OR If you are replacing the PCI card, go to Step 10. 8 Press the locking tab (6) holding the riser card in the riser card assembly, then push the riser card in the direction shown (7) to unlock and remove it from the standoffs.
CHAPTER 4: Installing Components www.gateway.com Replacing system fans This server contains two groups of hot-swappable fans (seated in fan cages) and a fan board, which are located inside the chassis. The first group of fans is in front of the processors and contains six fans in three dual-fan assemblies. The second group of fans is in front of the power supply, and contains two fans. These fans maintain the ideal temperature for the system board, backplane, and disk drives.
www.gateway.com Replacing system fans 3 Remove the fan duct by lifting it out of the chassis. 4 Lift the release tab (1) (similar on both fan cages), then push the fan cage in the direction of the arrow (2) to unlock it from the chassis. 5 Lift the fan cage (3) and unplug the connectors from it, then remove the cage from the chassis. Important Make sure that the arrows on top of the fans indicating airflow point to the back of the chassis.
CHAPTER 4: Installing Components www.gateway.com 8 Place the new system fan cage and fans onto the locking tabs (standoffs) in the chassis (3), then push it in the direction of the arrow to lock it into place (4). 9 Replace the fan duct into the chassis. 10 Follow the instructions in “Closing the server case” on page 32.
www.gateway.com Replacing or adding a processor Replacing or adding a processor Warning Processors and heat sinks may be hot if the computer has been running. Before replacing a processor or heat sink, allow them to cool for several minutes. Caution A heatsink must be installed on the processor. Installing a processor without a heatsink could damage the processor. This server is compatible with as many as two Intel® Xeon™ 5100 series processors.
CHAPTER 4: Installing Components www.gateway.com 6 Unlock the load lever (1) and lift it up, then open the load plate (2) to release the processor. 7 Lift the processor (3) out of the socket and place it in a static-free bag or case for storage. Caution The processor only fits the socket when oriented as indicated. Do not force the processor into the socket to avoid bending the pins or damaging the processor. If the processor does not fit completely, check its orientation and check for bent pins.
www.gateway.com Replacing or adding a processor Caution The heatsink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heat sink so you do not damage the TIM. If you are reusing the original heatsink, make sure that the TIM on the bottom of the heatsink is not damaged. If the TIM is damaged, you should remove the old TIM, then apply new TIM to the bottom of the heatsink.
CHAPTER 4: Installing Components www.gateway.com Replacing a power supply module Caution The power supplies in this server contain no user-serviceable parts. Only a qualified computer technician should service the power supplies. Your server comes with 3-wire AC power cords fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way.
www.gateway.com Replacing the RPS power distribution module Replacing the RPS power distribution module To replace the RPS power distribution module: 1 Follow the instructions in “Preventing static electricity discharge” on page 30. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. 2 Follow the instructions in “Opening the server case” on page 31.
CHAPTER 4: Installing Components www.gateway.com Replacing the hot-swap backplane Caution The hot-swap backplane is not hot-swappable. Before removing or replacing the backplane, you must first turn off the server and all peripheral devices attached to the server, and remove the AC power cord(s) from the power supply or wall outlet. To replace the hot-swap backplane: 1 Follow the instructions in “Preventing static electricity discharge” on page 30.
www.gateway.com Replacing the hot-swap backplane 10 Holding the new backplane by the edges only, align it with the locking tabs on the backplane bracket, then place it on the locking tabs (1). 11 Slide the backplane to the right, locking it into place on the backplane bracket. 12 Insert the backplane bracket and backplane into the chassis (3) between the two rows of button-shaped fixtures on the bottom of the chassis. 13 Reconnect all cables to the backplane.
CHAPTER 4: Installing Components www.gateway.com Installing and removing the ROMB battery pack for the mezzanine RAID card To remove and install a ROMB battery pack for the mezzanine RAID card: 1 Follow the instructions in “Preventing static electricity discharge” on page 30. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. 2 Follow the instructions in “Opening the server case” on page 31.
www.gateway.com Installing and removing an optional mezzanine board 4 Align the holes on one side of the board with the plastic standoffs (1) and align the other side with the mezzanine board slot (2). 3 2 5 Push down on the board (3) to seat it in the mezzanine board slot and onto the plastic standoffs until the retaining tabs snap into place. 6 Replace the PCI riser card assembly by following the instructions in “Installing and removing PCI expansion cards” on page 44.
CHAPTER 4: Installing Components www.gateway.com Replacing the CMOS battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries by taking them to a hazardous waste facility. Follow all local regulations for correct battery disposal.
www.gateway.com Replacing the control panel adapter card Replacing the control panel adapter card Caution Your server must be operated with a control panel in place. To replace the control panel adapter card: 1 Follow the instructions in “Preventing static electricity discharge” on page 30. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. 2 Follow the instructions in “Opening the server case” on page 31.
CHAPTER 4: Installing Components www.gateway.com Replacing the control panel bridge card To replace the control panel bridge card: 1 Follow the instructions in “Preventing static electricity discharge” on page 30. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. 2 Follow the instructions in “Opening the server case” on page 31. 3 Remove the fan duct and system fans by following the instructions in “Replacing system fans” on page 46.
www.gateway.com Replacing the system board Replacing the system board To replace the system board: 1 Follow the instructions in “Preventing static electricity discharge” on page 30. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. 2 Follow the instructions in “Opening the server case” on page 31. 3 Remove the PCI riser assembly by following the instructions in “Installing and removing PCI expansion cards” on page 44.
CHAPTER 4: Installing Components www.gateway.com 8 Loosen the two thumbscrews (1) that secure the system board to the server. 2 2 2 2 2 2 1 2 9 Slide the system board toward the back of the server until it is free of the eight retaining standoffs (2), then lift the board from the chassis. 10 Place the old system board in a static-free bag for storage.
www.gateway.com Replacing the system board 15 Replace the system fan cage and fan duct by following the instructions in “Replacing system fans” on page 46. 16 Install the processor(s) and heatsink(s) by following the instructions in “Replacing or adding a processor” on page 49. 17 Reinstall the PCI riser assembly by following the instructions in “Installing and removing PCI expansion cards” on page 44. 18 Follow the instructions in “Closing the server case” on page 32.
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CHAPTER 5 Using the BIOS Setup Utility • Opening the BIOS Setup utility • Updating the BIOS • Resetting the BIOS 65
CHAPTER 5: Using the BIOS Setup Utility www.gateway.com Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off. Caution The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your server.
www.gateway.com Recovering the BIOS To update the BIOS under WinPE: 1 Print the appendix for “BIOS Settings” on page 107. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup. 3 Record any custom BIOS settings on your printout. 4 Download the BIOS update files from support.gateway.com. 5 Copy the files (AFUWIN.EXE, UCORESYS.SYS, UCOREW64.SYS, the ROM image file, and FBBWIN.BAT) to the same directory.
CHAPTER 5: Using the BIOS Setup Utility www.gateway.com 3 Remove the jumper across pins 1-2 of header J3-E, then place the jumper across pins 2-3. 4 Follow the instructions in “Closing the server case” on page 32. 5 Insert a bootable USB “disk-on-key” containing a valid BIOS image into a USB port. 6 Reconnect the power cords and turn on the server. The BIOS recovery is initiated. 7 While the BIOS is being recovered, the monitor displays a blue screen and the server will beep continually.
www.gateway.com Resetting the BIOS To reset the BIOS using the power and reset buttons: 1 Print the appendix for “BIOS Settings” on page 101 in this guide. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. 3 Record any custom BIOS settings on your printout. 4 Press the reset button and hold it down for four seconds or more, then press the power button while continuing to hold down the reset button.
CHAPTER 5: Using the BIOS Setup Utility www.gateway.com 11 Place the jumper back onto pins 1-2. 12 Follow the instructions in “Closing the server case” on page 32. Resetting BIOS passwords To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear Password jumper. To reset all BIOS settings, follow the instructions in “Resetting the BIOS” on page 68. To clear the BIOS password(s): 1 Follow the instructions in “Preventing static electricity discharge” on page 30.
CHAPTER 6 Troubleshooting • Telephone support • Tutoring and training • Safety guidelines • Error messages • Troubleshooting 71
CHAPTER 6: Troubleshooting www.gateway.com Telephone support Before calling Gateway Customer Care If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care: ■ ■ ■ ■ ■ ■ ■ ■ 72 Make sure that your server is connected correctly to a grounded AC outlet that is supplying power.
www.gateway.com Tutoring and training Telephone support Gateway offers a wide range of customer service, technical support, and information services. Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description How to reach Gateway’s fee-based software tutorial service Get tutorial assistance for software issues.
CHAPTER 6: Troubleshooting www.gateway.com Safety guidelines While troubleshooting your server, follow these safety guidelines: ■ ■ ■ ■ Never remove the top panel while your server is turned on and while the modem cable and the power cords are connected. Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids its warranty.
www.gateway.com Error messages Invalid Boot Diskette A diskette was found in the drive, but it is not configured as a bootable diskette. Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for data transfer. This is often reported by drives when no media is present. A: Drive Error The BIOS attempted to configure the A: drive during POST, but was unable to correctly configure the device. This may be due to a bad cable or faulty diskette drive.
CHAPTER 6: Troubleshooting www.gateway.com Primary Slave Drive - ATAPI Incompatible The IDE/ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Secondary Master Drive - ATAPI Incompatible The IDE/ATAPI device configured as Secondary Master failed an ATAPI compatibility test.
www.gateway.com Error messages Checking NVRAM..Update Failed BIOS could not write to the NVRAM block. This message appears when the FLASH part is write-protected or if there is no FLASH part (System uses a PROM or EPROM). Microcode Error BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to INTEL CPUs. The message is most likely to appear when a brand new CPU is installed in a system board with an outdated BIOS.
CHAPTER 6: Troubleshooting www.gateway.com Interrupt Controller-2 error BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with system hardware. CMOS messages CMOS Date/Time Not Set The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system time in AMIBIOS Setup. CMOS Battery Low CMOS Battery is low. This message usually indicates that the CMOS battery needs to be replaced.
www.gateway.com Troubleshooting Troubleshooting First steps Warning To avoid bodily injury, do not attempt to troubleshoot your server problem if: - The power cords or plugs are damaged - Liquid has been spilled into your server - Your server was dropped - The case was damaged Instead, unplug your server and contact a qualified computer technician.
CHAPTER 6: Troubleshooting www.gateway.com Beep codes Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an error message that describes the problem. The BIOS also sounds a beep code (one long tone followed by two short tones) during POST if the video configuration fails (a faulty video controller) or if an expansion card is not functioning correctly. One short beep indicates the BIOS will boot the operating system. No error found.
www.gateway.com Troubleshooting Beeps Description Troubleshooting steps 9 The ROM checksum value does not match the value encoded in the BIOS. Same as for 4 beeps. 10 The shutdown register for CMOS RAM failed. Same as for 4 beeps. 11 The cache memory test failed. Same as for 4 beeps.
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www.gateway.com Troubleshooting Diagnostic LEDs The BIOS sends a 1-byte hex code to port 80 prior to each POST task. These codes are displayed on eight orange LEDs, located on the system board and available at the back of the server chassis. They can provide troubleshooting information in the event of a system hang during POST.
CHAPTER 6: Troubleshooting 84 www.gateway.com Check point Description 13 Early POST initialization of chipset registers. 24 Uncompress and initialize any platform specific BIOS modules. 30 Initialize System Management Interrupt. 2A Initialize different devices through DIM. See “DIM code checkpoints” on page 88 for more information. 2C Initialize different devices. Detects and initializes the video adapter installed in the system that has optional ROMs. 2E Initialize all the output devices.
www.gateway.com Troubleshooting Check point Description 8C Late POST initialization of chipset registers. 8D Build ACPI tables (if ACPI is supported). 8E Program the peripheral parameters. Enable/disable NMI as selected. 90 Late POST initialization of system management interrupt. A0 Check boot password if installed. A1 Clean-up work needed before booting to operating system. A2 Take care of runtime image preparation for different BIOS modules. Fill the free area in F000h segment with 0FFh.
CHAPTER 6: Troubleshooting www.gateway.com Bootblock initialization code checkpoints The Bootblock initialization code sets up the chipset, memory, and other components before system memory is available. The following table provides the diagnostic LED code for these checkpoints and describes the type of checkpoints that may occur during the bootblock initialization: 86 Check point Description Before D1h Early chipset initialization is done.
www.gateway.com Troubleshooting Bootblock recovery code checkpoints The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table provides the diagnostic LED codes for these checkpoints and describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS: Check point Description E0 Initialize the floppy controller in the super I/O.
CHAPTER 6: Troubleshooting www.gateway.com DIM code checkpoints The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different system buses. The following table describes the main checkpoints where the DIM module is accessed. Checkpoint Description 2A Initialize different buses and perform the following functions: Reset, Detect, and Disable (function 0) — Disables all device nodes, PCI devices, and PnP ISA cards. It also assigns PCI bus numbers.
www.gateway.com Troubleshooting Optical drive Your server does not recognize an optical drive ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Make sure that the IDE controllers are enabled. For more information, see “Using the BIOS Setup Utility” on page 65. ■ Reinstall the device driver. For instructions, see Using Your Server Companion DVD.
CHAPTER 6: Troubleshooting www.gateway.com You are having problems with a SATA drive ■ For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS has recognized the drive. ■ Make sure that the power cable and SATA cables are attached securely to the drive cage. ■ If the drive is not detected, try a different SATA port. ■ Try swapping SATA cables between drives to determine if the cable is defective. ■ Try listening to the drive to determine if the drive is spinning up.
www.gateway.com Troubleshooting Monitor Your server is running but there is no picture ■ Adjust the brightness and contrast controls to the center position. ■ Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the power LED should be lit. ■ Check the port and cable for bent or damaged pins. ■ Connect your monitor to another computer, or connect a monitor that you know works to your server.
CHAPTER 6: Troubleshooting www.gateway.com Processor Your server does not recognize a new processor ■ Make sure that the processor is fully seated in its socket. The processor should be recognized automatically if it is installed correctly. ■ If you have upgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor. For instructions, see your operating system’s documentation.
APPENDIX A Server Specifications • System specifications • System board specifications • Environmental specifications • Electronic specifications • Additional specifications 93
APPENDIX A: Server Specifications www.gateway.com System specifications Case size (H×W×L) 3.44 × 16.93 × 27.38 inches (8.75 × 43.0 × 69.55 cm) Weight Minimum - 40 lbs (18.14 Kg) (no bezel, power supplies, hard drives, optical drive, diskette drive, fans, cables, and so on) Maximum - 60 lbs (27.22 Kg) (±0.
www.gateway.com Environmental specifications PCI device/slot ■ ■ VGA ■ ■ ■ LAN ■ ■ ■ ■ Riser 1 supports - one full-length, full-height 64-bit PCI-X 100 MHz card and two PCI-Express cards Riser 2 supports - two PCI-Express cards. On-board Pilot SMC 2.25 MB display memory Up to 1280 × 1024, 8 bpp or 1024 × 768, 16 bpp Intel ESB2 controller Dual onboard 10/100/1000 network interface IEEE 850.
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www.gateway.com Electronic specifications Connector pinouts Main power connector (J5) Pin Signal Name 1 +3.3 V 2 +3.3 V 3 Ground 4 +5 V 5 Ground 6 +5 V 7 Ground 8 Power good 9 Stand by +5 V 10 +12 V 11 +12 V 12 +3.3 V 13 +3.
APPENDIX A: Server Specifications www.gateway.
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APPENDIX A: Server Specifications www.gateway.com I2C (SMBus) connector Pin Signal Name 1 I2C SCL 2 I2C SDA 3 I2C Alert 4 Ground 5 +3.3 V Additional specifications For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server.
APPENDIX B BIOS Settings 101
APPENDIX B: BIOS Settings www.gateway.com If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed. For a complete list of viewable BIOS settings, run the BIOS Setup utility. To view all BIOS settings: 1 Restart your server 2 Press F2 when the Gateway logo screen appears during startup.
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APPENDIX B: BIOS Settings www.gateway.com BIOS menu BIOS submenu Setting Value ATA/IDE Configuration Disabled Compatible Enhanced Legacy IDE Channels SATA Only PATA Pri, SATA Sec SATA Pri, PATA Sec PATA Only Configure SATA as IDE RAID ACHI Primary IDE Master (auto-detected) Selects IDE Configuration sub-menu. Primary IDE Slave (auto-detected) Selects IDE Configuration sub-menu. Secondary IDE Master (auto-detected) Selects IDE Configuration sub-menu.
www.gateway.com BIOS menu BIOS submenu Setting Value Hard Disk Write Protect Disabled Enabled IDE Detect Time Out (Sec) 0, 5, 10, 15, 20, 25, 30, 35 Onboard Floppy Controller Disabled Enabled Floppy A Disabled 1.44 MB 3½” 2.
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www.gateway.com BIOS menu BIOS submenu Setting Value 1st Drive Varies (Specifies boot sequence from the available devices.) nth Drive Varies (Specifies boot sequence from the available devices.) 1st Drive Varies (Specifies boot sequence from the available devices.) nth Drive Varies (Specifies boot sequence from the available devices.) 1st Drive Varies (Specifies boot sequence from the available devices.) nth Drive Varies (Specifies boot sequence from the available devices.
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APPENDIX B: BIOS Settings www.gateway.com The following second level submenus are accessed from the submenu indicated in the first column.
www.gateway.com BIOS submenu BIOS 2nd level submenu Setting Value USB Mass Storage Reset Delay 10 Sec 20 Sec 30 Sec 40 Sec Device #1 Only displayed if a device is detected. Includes a DeviceID string returned by the USB device. Emulation Type Auto Floppy Forced FDD Hard Disk CDROM Device #n Only displayed if a device is detected. Includes a DeviceID string returned by the USB device.
APPENDIX B: BIOS Settings 112 www.gateway.
APPENDIX C Safety, Regulatory, and Legal Information 113
APPENDIX C: Safety, Regulatory, and Legal Information www.gateway.com Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
www.gateway.com Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 FCC Part 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the rating label: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference.
APPENDIX C: Safety, Regulatory, and Legal Information www.gateway.com FCC declaration of conformity Responsible party: Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ Gateway E-9525R Server For unique identification of the product configuration, please submit the 10-digit serial number found on the product to the responsible party.
www.gateway.com Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
APPENDIX C: Safety, Regulatory, and Legal Information www.gateway.com Notices Copyright © 2006 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618-2930 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate.
Index Numerics 5.
Index www.gateway.
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Index user password 24 W Web site Gateway 10 122 www.gateway.
A MAN E-9525R USR GDE R0 10/06
