MAN US E1400 MT SYS GDE R0 02/00 E1400 Mid Tower System Manual
05960.book Page i Monday, February 21, 2000 2:47 PM Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Getting additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi 1 System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
05960.book Page ii Monday, February 21, 2000 2:47 PM Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Adding an additional hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 5 System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Adding or replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
05960.book Page iii Monday, February 21, 2000 2:47 PM Cleaning the computer and monitor cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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05960.book Page v Monday, February 21, 2000 2:47 PM Preface Conventions used in this manual Throughout this manual, you will see the following conventions: Convention Description ENTER Keyboard key names are printed in small capitals. CTRL+ALT+DEL A plus sign means to press the keys at the same time. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold. User’s Guide Names of publications are printed in italic.
05960.book Page vi Monday, February 21, 2000 2:47 PM Getting additional information Log on to the Gateway Support Center at www.gateway.com/support to find information about your system or other Gateway products.
05960.book Page 1 Monday, February 21, 2000 2:47 PM 1 System Features Easy to service chassis The E1400 Mid Tower has many features that let you easily access the inside of your system to add and remove components, such as hard drives, memory, and processors.
05960.book Page 2 Monday, February 21, 2000 2:47 PM Front panel The front panel contains following features: Audio-out port CD drive CD eject button CD volume control Diskette drive Hard drive LED Power button Diskette eject button Reset button Power LED Right panel release button Audio-out port connects headphones or powered speakers that let you listen to an audio CD (directly from the CD drive). CD drive plays data or audio CDs. CD eject button ejects a CD from the CD drive.
05960.book Page 3 Monday, February 21, 2000 2:47 PM Power LED lights when the computer is turned on. The green light indicates your computer is using full power. The amber light indicates your computer is in power conservation mode. Reset button restarts a system that becomes non-responsive. Right panel release button lets you easily remove the right panel to access the internal components of your system.
05960.book Page 4 Monday, February 21, 2000 2:47 PM Rear panel The Mid Tower rear panel includes the following Input/Output (I/O) ports, connectors, and switches: Video port Parallel port Serial port Kensington lock slot RJ-45 LAN connector Mouse port Keyboard port USB ports Audio line-out Audio line-in Voltage selector Power connector Audio Line-out, and Line-in jacks connect audio devices such as speakers, tape players, and microphones.
05960.book Page 5 Monday, February 21, 2000 2:47 PM Power Connector connects the computer power cord. The other end of the power cord plugs into an AC outlet or power strip. RJ-45 LAN connector connects a network cable. Serial port connects serial devices, such as a musical instrument digital interface (MIDI) device. USB ports connect external Plug-and-Play devices, such as keyboards and pointing devices, that are automatically configured when they are plugged into the computer through one of these ports.
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05960.book Page 8 Monday, February 21, 2000 2:47 PM Riser card The riser card is mounted to the chassis by three screws at the top. The riser card includes a chassis intrusion switch to alert you if the computer cover is removed. It also includes five PCI connectors for add-on cards.
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05960.book Page 11 Monday, February 21, 2000 2:47 PM 2 System Setup Setting up your system Follow the instructions on the poster that came with your system for assembly instructions. You can prepare a safer working environment before assembling your system by following the guidelines listed below. Provide a clean, flat, stable surface for your system. Allow at least 12 inches at the rear of the computer for cabling and air circulation. Obtain a grounded (three-prong) AC surge-protected power strip.
05960.book Page 12 Monday, February 21, 2000 2:47 PM Starting your system Before you start your system for the first time: Refer to the safety information beginning on page 109. Make sure the voltage selector switch on the back of the computer is set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see “Rear panel” on page 4 for voltage selector switch location).
05960.book Page 13 Monday, February 21, 2000 2:47 PM Wait until the startup procedure is finished before loading a diskette in the diskette drive, or the computer may search the diskette for startup information. Understanding the Power-On Self-Test When you turn on your computer, the Power-On Self-Test (POST) routine checks the system memory and components. To see this information on the screen, press TAB during POST. Press ESC to bypass the remaining memory count.
05960.book Page 14 Monday, February 21, 2000 2:47 PM Turning off your system Every time you turn off your system, shut down the operating system first. You may lose data if you do not follow the proper procedure. To turn off your system in Windows 95: 1 On the taskbar, click Start. 2 Click Shut Down. 3 Select Shut down the computer? 4 Click Yes. The computer turns off. 5 Turn off the monitor and peripherals.
05960.book Page 15 Monday, February 21, 2000 2:47 PM Resetting your system If your computer does not respond to keyboard or mouse input, you may have to close any programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to reset the system. To reset your system in Windows 95 or Windows 98: 1 Press CTRL+ALT+DEL. A window opens that lets you close a program that is not responding.
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05960.book Page 17 Monday, February 21, 2000 2:47 PM 3 Case Access Static electricity precautions Static electricity can permanently damage electronic components in your computer. When opening your computer case, always perform the following procedure. Caution Prevent electrostatic damage to your computer by following static electricity precautions every time you open your computer case. To avoid static electricity discharge: 1 Wear a grounding wrist strap (available at most electronics stores).
05960.book Page 18 Monday, February 21, 2000 2:47 PM Follow these precautions to avoid electrostatic damage to your system components: Avoid static-causing surfaces such as plastic and packing foam in your work area. Remove the parts from their antistatic bags only when you are ready to use them. Do not lay parts on the outside of antistatic bags since only the inside of the bags provides antistatic protection. Always hold cards by their edges and their metal mounting brackets.
05960.book Page 19 Monday, February 21, 2000 2:47 PM Opening the case The case has two removable side panels. Both panels are screwless, meaning you do not have to remove any screws to take off the panels. The right panel is removed by pressing a button located on the front panel. The L-shaped panel covers both the right side and top of the chassis. The left panel is removed by sliding a tab located on the top of the chassis.
05960.book Page 20 Monday, February 21, 2000 2:47 PM 3 Push the release button located in the lower right-hand corner of the front bezel. The bottom portion of the right panel unlatches from the chassis.
05960.book Page 21 Monday, February 21, 2000 2:47 PM 4 Lift up on the right panel, then lift the panel up and away from the chassis.
05960.book Page 22 Monday, February 21, 2000 2:47 PM To remove the left panel: 1 Remove the right panel. (See “Removing the side panels” on page 19 for instructions.) 2 Slide the left panel release tab toward the rear of the chassis. This unlatches the left panel from the chassis. Left panel release tab 1 2 Left panel 3 Grasp the left panel, then lift the panel up away from the chassis.
05960.book Page 23 Monday, February 21, 2000 2:47 PM Closing the case Replace the cover as soon as you finish installing or removing components so that dust and dirt (which could damage the computer) do not collect inside the computer. Replacing the side panels To replace the left panel: 1 Align the tabs at the bottom of the panel with the tab holes at the base of the chassis. 2 Insert the tabs into the tab holes. 3 Push the panel towards the chassis until it locks into place.
05960.book Page 24 Monday, February 21, 2000 2:47 PM To replace the right panel: 1 Align the tabs at the top of the panel with the tab holes at the top of the chassis. Tab holes 2 Insert the tabs into the tab holes. 3 Push the bottom of the right panel towards the chassis until the tabs engage the tab holes at the bottom of the chassis. The chassis automatically locks into place. 4 Reconnect the power cord and all other cords you removed.
05960.book Page 25 Monday, February 21, 2000 2:47 PM 4 Replacing and Adding Drives About replacing drives The standard configuration for your computer includes a 5.25-inch IDE CD drive, a 3.5-inch IDE hard drive, and a 3.5-inch diskette drive. Your computer contains the following drive bays: Two 3.5-inch drive bays that can be accessed from outside the computer. Two 5.25-inch drive bays that can be accessed from outside the computer. Three 3.
05960.book Page 26 Monday, February 21, 2000 2:47 PM If only one drive is attached to a controller cable, configure the drive as single if it is a hard drive or master if it is a CD drive. If two drives of any type are attached to the cable, configure one as master and one as slave. You may need to configure the drives you install using the BIOS Setup utility program. Press F1 at start up to access the BIOS Setup utility program.
05960.book Page 27 Monday, February 21, 2000 2:47 PM 3 Using one hand, grasp the drive cage handle located above the drive cage. Using your other hand, press the drive cage release button while pulling the drive cage toward the front of the chassis. Release button forward locking hole Drive cage release button Drive cage handle 4 Slide the drive cage forward until the drive cage release button snaps into the forward locking hole.
05960.book Page 28 Monday, February 21, 2000 2:47 PM Reinserting the drive cage You can easily slide the drive cage back into the chassis. To reinsert the drive cage: 1 With one hand, press the drive cage release button, then push the drive cage back into the chassis with the other hand until the release button snaps into the rear locking hole. Release button rear locking hole Drive cage release button 2 Replace the right panel. (See “Replacing the side panels” on page 23 for instructions.
05960.book Page 29 Monday, February 21, 2000 2:47 PM Replacing the diskette drive The 3.5-inch diskette drive is attached to the drive cage with a drive locking tab. The drive cage is secured in the chassis with a drive cage release button. You do not have to remove any screws to release the drive cage or remove the diskette drive. To replace a 3.5-inch diskette drive: 1 Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices.
05960.book Page 30 Monday, February 21, 2000 2:47 PM 5 From the rear of the drive cage, push the diskette drive toward the front of the chassis and through the front bezel. Diskette drive 6 Place the new drive into the drive cage. Make sure the threaded holes on the diskette drive align with the locking tab holes on the drive cage. 7 Replace the drive locking tab. 8 Connect the power and data cables to the drive. 9 Replace the right panel. (See “Replacing the side panels” on page 23 for instructions.
05960.book Page 31 Monday, February 21, 2000 2:47 PM Adding a second diskette drive You can add a second 3.5-inch diskette drive. You do not have to use any screws to add the diskette drive, but you need to purchase a diskette drive connector cable that supports two devices. To add a second diskette drive: 1 Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the right panel.
05960.book Page 32 Monday, February 21, 2000 2:47 PM 5 Remove the filler panel on the front bezel by squeezing the two tabs on the left side of the filler panel. The filler panel then ejects. Drive cage Filler panel 6 Place the new diskette drive into the drive cage. Make sure the threaded holes on the diskette drive align with the locking tab holes on the drive cage. 7 Replace the drive locking tab. 8 Connect the power and data cables to the drive.
05960.book Page 33 Monday, February 21, 2000 2:47 PM Replacing the CD drive The CD drive is attached to the drive cage by a drive locking tab. You do not have to remove any screws to remove or install a CD drive. To replace the CD drive: 1 Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the right panel. (See “Removing the side panels” on page 19 and observe the “Static electricity precautions” on page 17.
05960.book Page 34 Monday, February 21, 2000 2:47 PM 5 From the rear of the drive cage, push the drive toward the front of the chassis and through the front bezel. CD drive 6 Set any jumpers on the new drive. (See the drive documentation for more information.) 7 Place the new CD drive into the drive cage. Make sure the threaded holes on the drive align with the locking tab holes on the drive cage. 8 Replace the drive locking tab. 9 Connect the power, data, and audio cables to the drive.
05960.book Page 35 Monday, February 21, 2000 2:47 PM Adding a second 5.25-inch device You can add a second 5.25-inch device, such as a CD-RW or CD/DVD drive. You do not have to use any screws to add the device. 1 Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the right panel. (See “Removing the side panels” on page 19 and observe the “Static electricity precautions” on page 17.
05960.book Page 36 Monday, February 21, 2000 2:47 PM 5 Remove the filler panel on the front bezel by squeezing the two tabs on the left side of the filler panel. The filler panel then ejects. Filler panel 6 Set any jumpers on the new drive. (See the drive documentation for more information.
05960.book Page 37 Monday, February 21, 2000 2:47 PM 7 Place the new drive into the drive cage. Make sure the threaded holes on the drive align with the locking tab holes on the drive cage. 5.25-inch device 8 Replace the drive locking tab. 9 Connect the power and data cables to the drive. 10 Push the release button in and slide the drive cage back into the chassis until the button snaps into the rear locking hole. 11 Replace the right panel.
05960.book Page 38 Monday, February 21, 2000 2:47 PM Replacing the hard drive The 3.5-inch hard drive is located in a metal tray that slides in and out of the hard drive cage. The tray has a spring so you can expand the tray to insert a drive. When you release the sides of the tray it will contract back together and secure the drive. To replace the 3.5-inch hard drive: 1 Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices.
05960.book Page 39 Monday, February 21, 2000 2:47 PM 5 Pull on the rail to expand the tray, then remove the drive from the tray. 6 Set any jumpers on the new drive. (See the drive documentation for more information.) 7 Align the threaded holes on the side of the hard drive with the metal points on the tray, then press the drive against the side rail. Metal points Side rail 8 Expand the tray until it fits the size of your drive, then lower the drive into the tray.
05960.book Page 40 Monday, February 21, 2000 2:47 PM 9 Align the drive tray rails with the side channels in the hard drive cage, then slide the drive tray into the hard drive cage. Drive tray rails Hard drive 10 Push the drive tray into the drive cage until the release tabs snap into place. 11 Connect the power and data cables to the drive. 12 Replace the right panel. (See “Replacing the side panels” on page 23 for instructions.
05960.book Page 41 Monday, February 21, 2000 2:47 PM Adding an additional hard drive The E1400 Mid Tower hard drive cage can hold up to three 3.5-inch hard drives. Important The IDE controller supports two IDE devices. If you want to install a third hard drive you need to install an add-in controller card. To add an additional hard drive: 1 Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the right panel.
05960.book Page 42 Monday, February 21, 2000 2:47 PM 4 Remove the tray by squeezing both release tabs inward, then slide the hard drive tray out of the drive cage. Drive tray release tabs Hard drive cage 5 Set any jumpers on the new drive. (See the drive documentation for more information.) 6 Align the threaded holes on the side of the hard drive with the metal points on the tray.
05960.book Page 43 Monday, February 21, 2000 2:47 PM 7 Expand the tray until it fits the size of your drive, then lower the drive into the tray. Release the tray so it can contract to secure the drive. 8 Align the drive tray rails with the side channels in the hard drive cage, then slide the drive tray into the hard drive cage.
05960.book Page 44 Monday, February 21, 2000 2:47 PM 9 Push the drive tray into the drive cage until the release tabs snap into place. 10 Connect the power and data cables to the drive. 11 Replace the right panel. (See “Replacing the side panels” on page 23 for instructions.) 12 Reconnect the power cord and all other cords you removed, then turn on the system.
05960.book Page 45 Monday, February 21, 2000 2:47 PM 5 System Components Adding or replacing memory The Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory Modules (DIMMs) supported by your system board conform to the following standards: 16 MB, 32 MB, 64 MB, 128 MB, and 256 MB Non-ECC (64-bit) memory Single- or double-sided configurations 512 MB maximum system memory The system board contains two DIMM sockets.
05960.book Page 46 Monday, February 21, 2000 2:47 PM To install DIMMs: 1 Turn off the computer, disconnect the power cord, and disconnect the modem cord, if your computer has a modem. 2 Open the case by following the instructions on page 19, observing the static electricity precautions on page 17. 3 Remove the drive cage so that you can access the DIMM sockets. (See page 26 for instructions on removing the drive cage.
05960.book Page 47 Monday, February 21, 2000 2:47 PM 5 Insert the DIMM into the socket and align the two bottom notches in the DIMM with the two notches in the DIMM socket. 6 Gently press the DIMM into the socket until the plastic socket clamps on each side of the socket snap into the notches on the side of the DIMM. 7 Replace the drive tray. (See “Reinserting the drive cage” on page 28 for instructions.) 8 Close the case. (See “Closing the case” on page 23 for instructions.
05960.book Page 48 Monday, February 21, 2000 2:47 PM Adding an expansion card The E1400 Mid Tower chassis has five expansion slots for PCI cards. The riser card has five PCI connectors. A card alignment guide attached to the riser card helps you align PCI cards in the slots. To add a PCI expansion card: 1 Set any jumpers and switches on the card (see the card documentation for instructions).
05960.book Page 49 Monday, February 21, 2000 2:47 PM 5 From inside the computer, press the slot cover clamp down and toward the back of the chassis, then lift the slot cover up and out of the chassis.
05960.book Page 50 Monday, February 21, 2000 2:47 PM 6 Insert the edge of the expansion card into the slot on the riser card and press firmly to seat the card. If the plastic tabs on the card alignment guide interfere with the proper seating of the card, the tabs may be snapped off to accommodate the installation the card. Expansion card Plastic tab 7 Close the slot cover clamp to secure the card.
05960.book Page 51 Monday, February 21, 2000 2:47 PM Replacing the AGP card Observe the following instructions for replacing the Accelerated Graphics Port (AGP) card. To replace the AGP card: 1 Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the right panel. (See “Removing the side panels” on page 19 and observe the “Static electricity precautions” on page 17.
05960.book Page 52 Monday, February 21, 2000 2:47 PM Replacing the battery The battery (3.3V) provides power for the system real-time clock and CMOS RAM, which holds the system configuration information. If your battery is failing you may notice your system clock slowing down and giving you the incorrect time. If so, open the BIOS Setup utility and write down all the values in the BIOS Setup utility screens before replacing the battery.
05960.book Page 53 Monday, February 21, 2000 2:47 PM 7 Press the new battery in the socket with the positive pole up. Make sure you have pressed the battery down far enough for it to contact the base of the socket. 8 Replace the right side panel. (See “Replacing the side panels” on page 23 for more information.) 9 Reconnect the power cord and all other cords you removed, then turn on the system.
05960.book Page 54 Monday, February 21, 2000 2:47 PM Replacing the power supply Observe the following instructions for removing the power supply and installing a new one. Your power supply can be removed without disconnecting power supply cables or removing screws. To replace the power supply: 1 Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the right panel.
05960.book Page 55 Monday, February 21, 2000 2:47 PM 5 Make sure that the voltage switch on the back of the new power supply is set to the correct voltage for your area. 6 Insert the new power supply and slide it into the chassis until it engages the connector. 7 Push the release level all the way in to secure the power supply. 8 Replace the right side panel. (See “Replacing the side panels” on page 23 for more information.
05960.book Page 56 Monday, February 21, 2000 2:47 PM Replacing the system board The system board is installed on a system board tray assembly. To remove the system board, you must first remove the system board tray assembly from the chassis. The tray assembly can be removed from the chassis without tools. The I/O shield is attached to the system board tray assembly and does not have to be removed when you remove the system board.
05960.book Page 57 Monday, February 21, 2000 2:47 PM 4 Grasp the handle, lower the tray assembly slightly, then support the bottom or back of the tray assembly with your other hand and pull it away from the chassis. Warning Do not release the tray assembly until you have lifted it off the hinges and can safely place it on a work surface.
05960.book Page 58 Monday, February 21, 2000 2:47 PM To replace the system board: 1 Remove or disconnect the following devices from the system board: Processor. (See “Replacing the processor” on page 61 for instructions.) DIMMs. (See “Adding or replacing memory” on page 45 for instructions.) AGP graphics card. (See “Replacing the AGP card” on page 51.) Devices from the old system board that are not included with the new board, such as processor retention brackets.
05960.book Page 59 Monday, February 21, 2000 2:47 PM To replace the system board tray assembly: 1 Align the two hinges on the sides of the system board tray over the pins on the chassis. Hinges Hinge pins 2 Move the release handle on the tray assembly to an outward position.
05960.book Page 60 Monday, February 21, 2000 2:47 PM 3 Push the tray assembly toward the chassis until the three tabs at the top of the tray assembly are seated in the corresponding slots on the chassis. Tab slots Tabs 4 Push the handle in and slide the tray assembly downward until it locks the tray in place. 5 Turn the chassis around and press down on the top edge of the system board to make sure that it is firmly seated in the riser card slot.
05960.book Page 61 Monday, February 21, 2000 2:47 PM Replacing the processor Your system board currently supports the Intel Celeron and Pentium III (FC-PGA 370) processors. See the Gateway Web site at www.gateway.com for updates on processor speeds supported by your system. When replacing a processor, order a processor upgrade kit. The kit includes the processor and a heat sink.. Warning It is critical that a heat sink be installed on the processor to provide sufficient cooling.
05960.book Page 62 Monday, February 21, 2000 2:47 PM c Lift the heat sink at an angle and unhook the clip from the other tab. Lift the heat sink off the processor. 4 Remove the processor: a Open the locking lever on the processor socket by moving the lever slightly out to the side and then lifting it up 90 degrees. Processor Pin 1 Locking lever b Lift the old processor straight up and out of the socket.
05960.book Page 63 Monday, February 21, 2000 2:47 PM 6 Replace the heat sink: a Hook the metal clip on the heat sink to the tabs on the processor socket. Make sure the heat sink is level with the processor and the metal clips are securely attached. Caution It is very important that the heat sink makes direct contact with the processor or else it will not cool correctly, resulting in processor failure. b Connect the heat sink fan cable to the fan connector on the system board. 7 Close the case.
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05960.book Page 65 Monday, February 21, 2000 2:47 PM 6 Using the BIOS Setup Utility About the BIOS Setup utility The computer’s BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off. Enter the BIOS Setup utility by restarting the computer, then pressing F1 when prompted during the startup process.
05960.book Page 66 Monday, February 21, 2000 2:47 PM As you select items on the Main menu, or in submenus, you will see specific information related to the current selection in the Item Specific Help box. Refer to the Help box for information about the menu options. The command bar shows the keystrokes necessary to access help, navigate through the menus, and perform other functions. F1 opens the Help screen, providing general help for using the BIOS Setup utility.
05960.book Page 67 Monday, February 21, 2000 2:47 PM Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from technical support on the Gateway Web site (www.gateway.com) and install the new version from a diskette.
05960.book Page 68 Monday, February 21, 2000 2:47 PM To update the BIOS: 1 Place the bootable diskette containing the BIOS files into drive A:, then restart the computer. The BIOS Setup utility starts. 2 Press ENTER. The Main menu opens. 3 Select Update Flash Memory From a File, then press ENTER. 4 Select Update System BIOS. 5 Press TAB to select the file name, then press ENTER. The computer warns you that the BIOS is about to be changed and asks you to confirm the BIOS version. 6 Press ENTER.
05960.book Page 69 Monday, February 21, 2000 2:47 PM Setting the system board jumpers The J6C1 configuration jumper on the system board lets you clear passwords and recover the BIOS. (See the figure on page 7 for the location of the jumper.) The table below shows the settings required to perform those tasks. Make sure you turn off the computer and unplug the power cord before moving the jumper. Caution Moving the jumper while the computer power is on can damage your computer.
05960.book Page 70 Monday, February 21, 2000 2:47 PM To recover the BIOS: 1 Turn off the computer, disconnect the power cord, then disconnect the modem cord, if your computer has a modem. 2 Open the case. (See “Opening the case” on page 19 and observe the “Static electricity precautions” on page 17.) 3 Remove the jumper from the J6C1 jumper (See “System board” on page 7 for location) and set it aside. You will need it in a later step. 4 Close the case (See “Closing the case” on page 23 for instructions.
05960.book Page 71 Monday, February 21, 2000 2:47 PM Managing Your System 7 Protecting against power source problems Surge suppressors, line conditioners, and uninterruptible power supplies (UPS) can help protect your system against power source problems. Surge suppressors During a power surge, the voltage level of electricity coming into your system can increase far above normal for a few milliseconds. Data may be lost or the system may be damaged.
05960.book Page 72 Monday, February 21, 2000 2:47 PM When purchasing a surge suppressor: Make sure the surge suppressor meets the appropriate product safety certification for your location, such as Underwriters Laboratories (UL). Check the maximum amount of voltage the suppressor allows to pass through the line. The lower the voltage that the suppressor allows to pass through, the better the protection for your system. Check the energy absorption, or dissipation, rating.
05960.book Page 73 Monday, February 21, 2000 2:47 PM Maintaining and managing your hard drive Regular maintenance can keep your hard drive operating efficiently, and good file management can keep your system free of unwanted files while making important files secure and easier to find.
05960.book Page 74 Monday, February 21, 2000 2:47 PM 8 Click Start. ScanDisk checks the drive for errors. 9 Follow any instructions on screen for completing the scan. Using Check Disk in Windows NT Bad sectors are parts of a hard drive or diskette that will not hold data. A lost allocation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files. Check Disk checks the hard drive for bad sectors or lost allocation units and lets you fix them.
05960.book Page 75 Monday, February 21, 2000 2:47 PM Log off network connections before starting Disk Defragmenter, or network communication may stop the defragmentation process and restart it at the beginning. Also, do not use your keyboard or mouse during the defragmentation process or the process may stop and restart at the beginning. Important A disk defragmentation utility does not ship with Windows NT, but you can purchase one.
05960.book Page 76 Monday, February 21, 2000 2:47 PM Backing up files Regularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive. Back up old files to a large capacity disk drive or tape drive and delete the files from your hard drive. You can use the software that came with your tape backup drive or your large capacity disk drive to back up the files. You can also back up files by running the Backup utility that came with your operating system.
05960.book Page 77 Monday, February 21, 2000 2:47 PM 5 Click Modified above the list. To see the Modified button, you may need to maximize the Find window. The list is sorted by date. 6 Highlight all the files in the list except those with today’s date. 7 Press DELETE. Deleting temporary Internet files As you visit Web sites, your browser stores temporary Internet files on your hard drive in a memory cache and a disk cache. Files in the memory cache are removed when you turn off your computer.
05960.book Page 78 Monday, February 21, 2000 2:47 PM System integrity Your system must be protected against electrical problems and physical hazards such as heat, moisture, and dust. Also protect it against less obvious hazards such as viruses and hardware overloads. Protecting against viruses A virus is a program written with malicious intent for the purpose of creating havoc in a computer system. Viruses spread through executable files, document macros, or boot sectors.
05960.book Page 79 Monday, February 21, 2000 2:47 PM To remove a virus: 1 If you suspect your system has been infected with a virus, find and remove the virus immediately using an antivirus program. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on the computer and rescan for the virus. If the virus is still on your computer, contact your system administrator or Client Care.
05960.book Page 80 Monday, February 21, 2000 2:47 PM System recovery Take advanced precautions that will allow you to restart your system and recover damaged files in the event that your hard drive is damaged, or your BIOS or system files get corrupted. Creating a startup diskette If your computer hard drive is damaged, you may not be able to start the computer from the hard drive. A startup diskette is a bootable diskette that enables you to start the computer and attempt to fix the problem.
05960.book Page 81 Monday, February 21, 2000 2:47 PM 4 Click Print. 5 In Report type, select All devices and system summary. 6 Click OK. Using your System Restoration CD The System Restoration CD included with your system can be used to: Install hardware drivers for Windows 95, Windows 98 and Windows NT Reinstall selected software applications, such as LANDesk Client Manager Instructions for each operating system are provided with the System Restoration CD.
05960.book Page 82 Monday, February 21, 2000 2:47 PM System power management The power-management features supported by your system are described in the following sections. About soft-off When you turn off your computer by following the Windows shutdown procedure or pressing the power button, a small amount of power (less than 5 watts) still runs to the wakeup circuitry on the system board.
05960.book Page 83 Monday, February 21, 2000 2:47 PM Adding a Suspend option to the Start menu If it’s not already shown in the Start menu, you can add an option that puts your system into Suspend: Important If your system is part of a Novell network, putting your system in Suspend disconnects you from your network connection. Reestablish your network connection when you take your system out of Suspend. To add a Suspend option to the Start menu: 1 Click Start, select Settings, then click Control Panel.
05960.book Page 84 Monday, February 21, 2000 2:47 PM Taking your system out of Suspend You can take your system out of Suspend by pressing any key on the keyboard or by moving the mouse. (A PS/2 or USB keyboard or mouse can bring the system out of Suspend.) The power LED turns green and your system returns to the state it was in before it entered Suspend. To reestablish your network connection: 1 Click Start, then click Shut Down. 2 Select Close all programs and log on as a different user.
05960.book Page 85 Monday, February 21, 2000 2:47 PM Checking the type of power management on your system ACPI is available only if Windows 98 was installed with ACPI enabled. If Windows 98 was not installed with ACPI enabled, APM power management is available. To check the type of power management on your system: 1 Click Start, then select Settings, then Control Panel. The Control Panel window opens. 2 Double-click System. The System Properties window opens.
05960.book Page 86 Monday, February 21, 2000 2:47 PM 3 Click the Advanced tab. 4 Under When I press power button on my computer, select Standby. 5 Click OK.
05960.book Page 87 Monday, February 21, 2000 2:47 PM 8 Cleaning Your System Cleaning the mouse If the mouse pointer on the screen moves erratically when you move the mouse, the inside of the mouse may be dirty. To clean the mouse: 1 Turn off the computer, then disconnect the mouse cable from the mouse port. 2 Turn your mouse upside down, then remove the roller ball cover. 3 Cup your hand under the mouse, then turn your mouse right-side up. The roller ball should drop into your hand.
05960.book Page 88 Monday, February 21, 2000 2:47 PM Cleaning the keyboard You should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow, straw-like extension. If you spill liquid on the keyboard, turn off the computer and disconnect it. Turn the keyboard upside down to let the liquid drain.
05960.book Page 89 Monday, February 21, 2000 2:47 PM 9 Troubleshooting Introduction If your system does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within an application, consult the documentation supplied with the software. This section identifies solutions to some possible problems.
05960.book Page 90 Monday, February 21, 2000 2:47 PM Troubleshooting checklist Before turning on the system, make sure that: The power cord is connected to the AC power-in connector and an AC outlet. The AC outlet is supplying power. If a power strip is used, it is turned on, and the circuit breaker is set. The voltage selection switch on the system power supply reflects the proper voltage.
05960.book Page 91 Monday, February 21, 2000 2:47 PM CD/DVD drive problems An audio CD produces no sound. Probable Cause Solution The CD is loaded incorrectly. Make sure the label is facing upward, then try again. The speakers are not connected. Check the speaker cables. Make sure they are connected properly and securely. The speaker volume is turned down. Check the volume control. The speakers may be muted through the Multimedia volume control. Double-click the speaker icon on the task bar.
05960.book Page 92 Monday, February 21, 2000 2:47 PM 92 Probable Cause Solution The CD is scratched or dirty. Try cleaning the CD with a lint-free cloth. Check the CD for scratches. The CD/DVD drive needs to be added as new hardware. From the Control Panel window (Start | Settings | Control Panel), double-click Add New Hardware. Follow the directions for adding the drive. The secondary IDE device may be disabled. Restart your computer, then press F1 to enter the BIOS Setup utility program.
05960.book Page 93 Monday, February 21, 2000 2:47 PM Hard drive problems The SCSI drive is not recognized by the system. Probable Cause Solution The SCSI bus is not properly terminated. Make sure the last device on the SCSI chain is properly terminated. The drive is configured with a conflicting SCSI address. Change the device’s SCSI address to one that is not currently being used by the system. The cables are not connected correctly. Open the system and check the cable connections.
05960.book Page 94 Monday, February 21, 2000 2:47 PM Memory/processor problems Memory errors were detected during system start up. Probable Cause Solution Memory was added or removed, and the new configuration was not saved in BIOS Setup utility. Enter the BIOS Setup utility and save the new memory configuration. The memory was installed incorrectly. Check the memory for proper seating and orientation. A memory chip is faulty. Replace the card on which the faulty chip resides.
05960.book Page 95 Monday, February 21, 2000 2:47 PM Modem problems The modem is not recognized by the system. Probable Cause Solution The modem has not been added as new hardware. Add the modem as new hardware. The modem is not connected to a live phone jack. Make sure the line connected to the modem is live and plugged into the appropriate port on the modem (line port). The modem is not configured with a valid interrupt or address. Check the system settings for possible conflicts.
05960.book Page 96 Monday, February 21, 2000 2:47 PM Peripheral/adapter problems A SCSI device is not recognized by the system. Probable Cause Solution The device needs to be added as new hardware. From the Control Panel window (Start | Settings | Control Panel), double-click Add New Hardware. Follow the directions for adding the device. If you are not experienced with this procedure, call technical support. The SCSI ID may be invalid. Assign an available SCSI ID to the device.
05960.book Page 97 Monday, February 21, 2000 2:47 PM The diskette drive will not read, write, or format. Probable Cause Solution The diskette is not IBM formatted. Make sure the diskette you are trying to format is IBM compatible. If it is, try reformatting it. The diskette is corrupted. Run ScanDisk on the diskette. If errors are detected and corrected, try accessing the diskette again. The diskette is write-protected.
05960.book Page 98 Monday, February 21, 2000 2:47 PM Printer problems The printer will not turn on. Probable Cause Solution The printer is not plugged in. Check the power cable. Make sure it is plugged into a live power source. The printer is not turned on. Make sure the printer’s power switch is depressed or set to the On position. If power is applied to the printer, the green power LED should be illuminated. The printer is defective. Try another printer, if one is available.
05960.book Page 99 Monday, February 21, 2000 2:47 PM System problems The system will not start up. Probable Cause Solution The system is not connected to an AC outlet. Check the power cable(s) and make sure of the connection to an AC power source. The voltage selection switch is not set correctly. Make sure the voltage selection switch is set to the correct power source. The system is non-responsive. Probable Cause Solution An error occurs during an application or your system may be out of memory.
05960.book Page 100 Monday, February 21, 2000 2:47 PM The mouse does not work. 100 Probable Cause Solution The mouse is not plugged in or connected properly. Check the cable. Make sure it is plugged in correctly. The mouse driver did not load when the system started. Load the appropriate mouse driver manually or contact technical support. The mouse is defective. Try a mouse you know is working.
05960.book Page 101 Monday, February 21, 2000 2:47 PM Video problems The system is running but there is no display. Probable Cause Solution The monitor is not turned on. Make sure the monitor is plugged in and turned on. If power is applied to the monitor, the green power LED should illuminate. The monitor’s data cable is not connected. Make sure the monitor’s data cable is connected to the video controller on the back of the system. The connector or cable is damaged.
05960.book Page 102 Monday, February 21, 2000 2:47 PM The color monitor displays everything in black and white. Probable Cause Solution The system was turned on before the monitor. Make sure the monitor is turned on, then restart the system. The display type is set incorrectly. From the Control Panel window (Start | Settings | Control Panel), double-click Display, set the display to the appropriate monitor type, then restart the system. The displayed characters are garbled.
05960.book Page 103 Monday, February 21, 2000 2:47 PM Probable Cause Solution The monitor is too close to a source of electrical interference. Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwave ovens, fluorescent lights, and metal beams or shelves. The monitor needs to be degaussed. Turn off the computer and monitor for at least a half hour, then restart the system.
05960.book Page 104 Monday, February 21, 2000 2:47 PM Error messages This section lists common error messages that may be displayed on your monitor. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual. Error Message Solutions Access denied. Try saving to a new file or diskette.
05960.book Page 105 Monday, February 21, 2000 2:47 PM Error Message Solutions Diskette drive reset failed. Enter the BIOS Setup utility, then make sure of the diskette drive parameters. Check the diskette drive cables. Make sure Pin 1 on the cable aligns with Pin 1 on the connector. Diskette read failed - press F1 to retry boot. Make sure the boot disk contains the Command.com file. Use the configuration utility (if applicable) to make sure of your drive or controller configuration.
05960.book Page 106 Monday, February 21, 2000 2:47 PM Error Message Solutions Invalid password. Enter your password again, making sure to enter it correctly. If you do not know the password, you may need to reinstall the software you are trying to access. Startup passwords are stored in BIOS. If this password has been set and is unknown, you may be able to reset the password through system board jumper settings. Keyboard clock line failure. Try a working keyboard.
05960.book Page 107 Monday, February 21, 2000 2:47 PM Error Message Solutions Print queue is full. Wait until the current print job has completed before sending another print job. If you receive this error often, you need to add memory to the printer. Printer is out of paper. Add paper to the printer. Make sure the printer is online. Required parameter missing. Make sure you entered the right command. If you are trying to exit MS-DOS to return to Windows, type exit, then press ENTER. Syntax error.
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05960.book Page 109 Monday, February 21, 2000 2:47 PM Safety, Regulatory, and Notices 10 Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
05960.book Page 110 Monday, February 21, 2000 2:47 PM Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use. Do not use this product near water or a heat source such as a radiator. Make sure you set up the system on a stable work surface. The product should only be operated from the type of power source indicated on the rating label.
05960.book Page 111 Monday, February 21, 2000 2:47 PM Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.
05960.book Page 112 Monday, February 21, 2000 2:47 PM Regulatory compliance statements American users FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
05960.book Page 113 Monday, February 21, 2000 2:47 PM FCC part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company. An FCC-compliant telephone line cord with a modular plug is required for use with this device.
05960.book Page 114 Monday, February 21, 2000 2:47 PM Canadian users ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
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05960.book Page 116 Monday, February 21, 2000 2:47 PM Japanese users VCCI statement This equipment is in the Class B category (Information Technology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas. When used near a radio or TV receiver, it may become the cause of radio interference.
05960.book Page 117 Monday, February 21, 2000 2:47 PM Australia and New Zealand users EMI statement This device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency.
05960.book Page 118 Monday, February 21, 2000 2:47 PM Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing contact an authorized service location.
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05960.book Page 120 Monday, February 21, 2000 2:47 PM Notices Copyright © 2000 Gateway, Inc. All Rights Reserved 4545 Town Centre Court San Diego, CA 92121 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
05960.book Page 121 Monday, February 21, 2000 2:47 PM A Specifications The following specifications are for the standard configuration; your system may contain optional equipment. All specifications are subject to change. Mid Tower case size 8.2 in. (20.828 cm) x 17.8 in. (45.212 cm) x 19 in. (48.26 cm) (W x D x H). Processor Intel® Celeron™ and Pentium III™ (FC-PGA 370) processors. RAM capacity Two DIMM sockets on the system board support 3.
05960.book Page 122 Monday, February 21, 2000 2:47 PM System environment Internal temperature: 10°C to 35°C Humidity: 20% to 80% Altitude: -200 ft. to 10,000 ft. Shock/vibration: 12g, 11ms half-sine; 2 to 200Hz, 0.25g sinusoidal CPU clearance: >0.4 inch after installation, top and sides Certification FCC Class B, UL, CUL, CE Mark, VCCI, CB Scheme.
05960.book Page 123 Monday, February 21, 2000 2:47 PM Index A accessories, safety precautions 111 adapter cards, troubleshooting 97 adding 5.
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MAN US E1400 MT SYS GDE R0 02/00 E1400 Mid Tower System Manual
