MAN US E3400 MT SYS GDE R0 04/00 E3400 Mid Tower System Manual
05957.book Page i Monday, May 8, 2000 10:09 AM Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Getting additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi 1 System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
05957.book Page ii Monday, May 8, 2000 10:09 AM Replacing Replacing Replacing Replacing Replacing the AGP card . . . . . . . . . the battery . . . . . . . . . . . the power supply . . . . . . the system board . . . . . . or adding a processor . . ....... ....... ....... ....... ....... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....... ....... ....... ....... ....... ...... ...... ...... ...... ...... . . . . .49 . . . . .50 . . . . .52 . . . . .54 . . . . .
05957.book Page iii Monday, May 8, 2000 10:09 AM Memory/processor problems . . . . Modem problems . . . . . . . . . . . . . Peripheral/adapter problems . . . . Printer problems . . . . . . . . . . . . . System problems . . . . . . . . . . . . . Video problems . . . . . . . . . . . . . . Error messages . . . . . . . . . . . . . . ....... ....... ....... ....... ....... ....... ....... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ....... ....... ......
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05957.book Page v Monday, May 8, 2000 10:09 AM Preface Conventions used in this manual Throughout this manual, you will see the following conventions: Convention Description ENTER Keyboard key names are printed in small capitals. CTRL+ALT+DEL A plus sign means to press the keys at the same time. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold. User’s Guide Names of publications are printed in italic.
05957.book Page vi Monday, May 8, 2000 10:09 AM Getting additional information Log on to the technical support area at www.gatewayatwork.com to find information about your system or other Gateway products.
05957.book Page 1 Monday, May 8, 2000 10:09 AM 1 System Features Easy to service chassis This chassis has many features that let you easily access the inside of your system to add and remove components, such as hard drives, memory, and processors.
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05957.book Page 3 Monday, May 8, 2000 10:09 AM Front panel The front panel contains following features: Audio-out port CD drive CD eject button CD volume control Diskette drive Hard drive LED Power button Diskette eject button Reset button Power LED Right panel release button Audio-out port connects headphones or powered speakers that let you listen to an audio CD (directly from the CD drive). CD drive plays data or audio CDs. CD eject button ejects a CD from the CD drive.
05957.book Page 4 Monday, May 8, 2000 10:09 AM Power LED lights when the computer is turned on. The green light indicates your computer is using full power. The amber light indicates your computer is in power conservation mode. Reset button restarts a system that becomes non-responsive. Right panel release button lets you easily remove the right panel to access the internal components of your system.
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05957.book Page 6 Monday, May 8, 2000 10:09 AM Power Connector connects the computer power cord. The other end of the power cord plugs into an AC outlet or power strip. RJ-45 LAN connector (LAN card) connects a network cable. Serial ports connect serial devices, such as a musical instrument digital interface (MIDI) device.
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05957.book Page 10 Monday, May 8, 2000 10:09 AM Riser card The riser card is mounted to the chassis by three screws at the top. The riser card includes a chassis intrusion switch to alert you if the computer cover is removed. It also includes five PCI connectors for add-on cards.
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05957.book Page 13 Monday, May 8, 2000 10:09 AM 2 System Setup Setting up your system Follow the instructions on the poster that came with your system for assembly instructions. You can prepare a safer working environment before assembling your system by following the guidelines listed below. ■ Provide a clean, flat, stable surface for your system. Allow at least 12 inches at the back of the computer for cabling and air circulation. ■ Obtain a grounded (three-prong) AC surge-protected power strip.
05957.book Page 14 Monday, May 8, 2000 10:09 AM Starting your system Before you start your system for the first time: ■ Refer to the safety information beginning on page 101. ■ Make sure the voltage selector switch on the back of the computer is set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see “Back panel” on page 5 for voltage selector switch location).
05957.book Page 15 Monday, May 8, 2000 10:09 AM Wait until the startup procedure is finished before loading a diskette in the diskette drive, or the computer may search the diskette for startup information. Understanding the Power-On Self-Test When you turn on your computer, the Power-On Self-Test (POST) routine checks the system memory and components. To see this information on the screen, press TAB during POST. Press ESC to bypass the remaining memory count.
05957.book Page 16 Monday, May 8, 2000 10:09 AM Turning off your system Every time you turn off your system, shut down the operating system first. You may lose data if you do not follow the proper procedure. Refer to the software documentation or visit the online help system of your specific operating system for proper shut down procedures. Warning When you turn the computer off by pressing the power button, some electric current still flows through the computer.
05957.book Page 17 Monday, May 8, 2000 10:09 AM 3 Case Access Static electricity precautions Static electricity can permanently damage electronic components in your computer. When opening your computer case, always perform the following procedure. Caution Prevent electrostatic damage to your computer by following static electricity precautions every time you open your computer case. To avoid static electricity discharge: 1 Wear a grounding wrist strap (available at most electronics stores).
05957.book Page 18 Monday, May 8, 2000 10:09 AM Follow these precautions to avoid electrostatic damage to your system components: ■ Avoid static-causing surfaces such as plastic and packing foam in your work area. ■ Remove the parts from their antistatic bags only when you are ready to use them. Do not lay parts on the outside of antistatic bags since only the inside of the bags provides antistatic protection. ■ Always hold cards by their edges and their metal mounting brackets.
05957.book Page 19 Monday, May 8, 2000 10:09 AM Opening the case The case has two removable side panels. Both panels are screwless, meaning you do not have to remove any screws to take off the panels. The right panel is removed by pressing a button located on the front panel. The L-shaped panel covers both the right side and top of the chassis and provides access to most of the internal components of the system. The left panel is removed by sliding a tab located on the top of the chassis.
05957.book Page 20 Monday, May 8, 2000 10:09 AM 3 Push the release button located in the lower right-hand corner of the front bezel. The bottom portion of the right panel unlatches from the chassis.
05957.book Page 21 Monday, May 8, 2000 10:09 AM 4 Lift up on the right panel, then lift the panel up and away from the chassis.
05957.book Page 22 Monday, May 8, 2000 10:09 AM To remove the left panel: 1 Remove the right panel. (See “Removing the side panels” on page 19 for instructions.) 2 Slide the left panel release tab toward the rear of the chassis. This unlatches the left panel from the chassis. Left panel release tab 1 2 Left panel 3 Grasp the left panel, then lift the panel up away from the chassis.
05957.book Page 23 Monday, May 8, 2000 10:09 AM Closing the case Replace the cover as soon as you finish installing or removing components so that dust and dirt (which can damage the computer) do not collect inside the computer. Replacing the side panels To replace the left panel: 1 Align the tabs at the bottom of the panel with the tab holes at the base of the chassis. 2 Insert the tabs into the tab holes. 3 Push the panel towards the chassis until it locks into place.
05957.book Page 24 Monday, May 8, 2000 10:09 AM To replace the right panel: 1 Align the tabs at the top of the panel with the tab holes at the top of the chassis. Tab holes 2 Insert the tabs into the tab holes. 3 Push the bottom of the right panel towards the chassis until the tabs engage the tab holes at the bottom of the chassis. The chassis automatically locks into place. 4 Reconnect the power cord and all other cords you removed.
05957.book Page 25 Monday, May 8, 2000 10:09 AM Replacing and Adding System Components 4 Replacing or adding drives Preparing to replace or add a drive The standard configuration for your computer includes a 5.25-inch IDE CD drive, a 3.5-inch IDE hard drive, and a 3.5-inch diskette drive. Your computer contains the following drive bays: ■ Two 3.5-inch drive bays that can be accessed from outside the computer. ■ Two 5.25-inch drive bays that can be accessed from outside the computer. ■ Three 3.
05957.book Page 26 Monday, May 8, 2000 10:09 AM ■ IDE hard drives can be configured as single, master, or slave. IDE CD drives can be configured as master or slave. Configure the drives by using the drive-select jumpers located on the drives. ■ If only one drive is attached to a controller cable, configure the drive as single if it is a hard drive or master if it is a CD drive. If two drives of any type are attached to the cable, configure one as master and one as slave.
05957.book Page 27 Monday, May 8, 2000 10:09 AM 3 Using one hand, grasp the drive cage handle located above the drive cage. Using your other hand, press the drive cage release button while pulling the drive cage toward the front of the chassis.
05957.book Page 28 Monday, May 8, 2000 10:09 AM 4 Slide the drive cage forward until the drive cage release button snaps into the forward locking hole.
05957.book Page 29 Monday, May 8, 2000 10:09 AM Reinserting the drive cage You can easily slide the drive cage back into the chassis. To reinsert the drive cage: 1 With one hand, press the drive cage release button, then push the drive cage back into the chassis with the other hand until the release button snaps into the rear locking hole. Release button rear locking hole Drive cage release button 1 2 2 Replace the right panel. (See “Replacing the side panels” on page 23 for instructions.
05957.book Page 30 Monday, May 8, 2000 10:09 AM 3.5-inch diskette or CD drives Replacing the diskette drive The 3.5-inch diskette drive is attached to the drive cage with a drive locking tab. The drive cage is secured in the chassis with a drive cage release button. You do not have to remove any screws to release the drive cage or remove the diskette drive. To replace a 3.
05957.book Page 31 Monday, May 8, 2000 10:09 AM 5 From the rear of the drive cage, push the diskette drive toward the front of the chassis and through the front bezel. Diskette drive 6 Place the new drive into the drive cage. Make sure the threaded holes on the diskette drive align with the locking tab holes on the drive cage. 7 Replace the drive locking tab. 8 Connect the power and data cables to the drive. 9 Replace the right panel. (See “Replacing the side panels” on page 23 for instructions.
05957.book Page 32 Monday, May 8, 2000 10:09 AM Replacing the CD drive The CD drive is attached to the drive cage by a drive locking tab. You do not have to remove any screws to remove or install a CD drive. To replace the CD drive: 1 Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the right panel. (See “Removing the side panels” on page 19 and observe the “Static electricity precautions” on page 17.
05957.book Page 33 Monday, May 8, 2000 10:09 AM CD drive 6 Set any jumpers on the new drive. (See the drive documentation for more information.) 7 Place the new CD drive into the drive cage. Make sure the threaded holes on the drive align with the locking tab holes on the drive cage. 8 Replace the drive locking tab. 9 Connect the power, data, and audio cables to the drive. 10 Replace the right panel (see “Replacing the side panels” on page 23).
05957.book Page 34 Monday, May 8, 2000 10:09 AM Adding a second 5.25-inch device You can add a second 5.25-inch device, such as a CD-RW or CD/DVD drive. You do not have to use any screws to add the device. 1 Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the right panel. (See “Removing the side panels” on page 19 and observe the “Static electricity precautions” on page 17.
05957.book Page 35 Monday, May 8, 2000 10:09 AM 5 Remove the filler panel on the front bezel by squeezing the two tabs on the left side of the filler panel. The filler panel then ejects. Filler panel 6 Set any jumpers on the new drive. (See the drive documentation for more information.
05957.book Page 36 Monday, May 8, 2000 10:09 AM 7 Place the new drive into the drive cage. Make sure the threaded holes on the drive align with the locking tab holes on the drive cage. 5.25-inch device 8 Replace the drive locking tab. 9 Connect the power and data cables to the drive. 10 Push the release button in and slide the drive cage back into the chassis until the button snaps into the rear locking hole. 11 Replace the right panel. (See “To replace the right panel:” on page 24.
05957.book Page 37 Monday, May 8, 2000 10:09 AM Hard drive Replacing the hard drive The 3.5-inch hard drive is located in a metal tray that slides in and out of the hard drive cage. The tray has a spring so you can expand the tray to insert a drive. When you release the sides of the tray they will contract back together and secure the drive. To replace the 3.5-inch hard drive: 1 Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices.
05957.book Page 38 Monday, May 8, 2000 10:09 AM 5 Pull on the rail to expand the tray, then remove the drive from the tray. 6 Set any jumpers on the new drive. (See the drive documentation for more information.) 7 Align the threaded holes on the side of the hard drive with the metal points on the tray, then press the drive against the side rail. Metal points Side rail 8 Expand the tray until it fits the size of your drive, then lower the drive into the tray.
05957.book Page 39 Monday, May 8, 2000 10:09 AM 9 Align the drive tray rails with the side channels in the hard drive cage, then slide the drive tray into the hard drive cage. Drive tray rails Hard drive 10 Push the drive tray into the drive cage until the release tabs snap into place. 11 Connect the power and data cables to the drive. 12 Replace the right panel. (See “Replacing the side panels” on page 23 for instructions.
05957.book Page 40 Monday, May 8, 2000 10:09 AM Adding an additional hard drive The mid tower hard drive cage can hold up to three 3.5-inch hard drives. To add an additional hard drive: 1 Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the right panel. (See “Removing the side panels” on page 19 and observe the “Static electricity precautions” on page 17.
05957.book Page 41 Monday, May 8, 2000 10:09 AM 6 Align the threaded holes on the side of the hard drive with the metal points on the tray. Metal points Side rail 7 Expand the tray until it fits the size of your drive, then lower the drive into the tray. Release the tray so it can contract to secure the drive.
05957.book Page 42 Monday, May 8, 2000 10:09 AM 8 Align the drive tray rails with the side channels in the hard drive cage, then slide the drive tray into the hard drive cage. Drive tray rails Hard drive 9 Push the drive tray into the drive cage until the release tabs snap into place. 10 Connect the power and data cables to the drive. 11 Replace the right panel. (See “Replacing the side panels” on page 23 for instructions.
05957.book Page 43 Monday, May 8, 2000 10:09 AM Adding or replacing memory The Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory Modules (DIMMs) supported by your system board conform to the following standards: ■ Non-ECC (64-bit) memory ■ Unbuffered ■ PC133 ■ Single- or double-sided configurations ■ 512 MB maximum system memory The system board contains two DIMM sockets.
05957.book Page 44 Monday, May 8, 2000 10:09 AM 4 If you are replacing a DIMM, pull open the socket clamps on each side of the DIMM socket and lift the DIMM out of the socket. Caution Never try to remove a DIMM without releasing the clamps. You may break the socket, causing serious damage. 5 Insert the DIMM into the socket and align the two bottom notches in the DIMM with the two notches in the DIMM socket.
05957.book Page 45 Monday, May 8, 2000 10:09 AM 7 Replace the drive tray. (See “Reinserting the drive cage” on page 29 for instructions.) 8 Close the case. (See “Closing the case” on page 23 for instructions.) 9 Reconnect the cords you removed, then turn on the computer.
05957.book Page 46 Monday, May 8, 2000 10:09 AM Adding an expansion card The riser card has five PCI slots, four of which are available for expansion cards (one is used by the LAN card). A card alignment guide attached to the riser card helps you align PCI cards in the slots. To add a PCI expansion card: 1 Set any jumpers and switches on the card (see the card documentation for instructions).
05957.book Page 47 Monday, May 8, 2000 10:09 AM 5 From inside the computer, press the slot cover clamp down and toward the back of the chassis, then lift the slot cover up and out of the chassis.
05957.book Page 48 Monday, May 8, 2000 10:09 AM 6 Insert the edge of the expansion card into the slot on the riser card and press firmly to seat the card. If the plastic tabs on the card alignment guide interfere with the proper seating of the card, the tabs may be snapped off to accommodate the installation the card. Expansion card Plastic tab 7 Close the slot cover clamp to secure the card. 8 Connect any cables to the card (see the card documentation for proper jumper settings and cable orientation).
05957.book Page 49 Monday, May 8, 2000 10:09 AM Replacing the AGP card Observe the following instructions for replacing the Accelerated Graphics Port (AGP) card. To replace the AGP card: 1 Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the right panel. (See “Removing the side panels” on page 19 and observe the “Static electricity precautions” on page 17.
05957.book Page 50 Monday, May 8, 2000 10:09 AM Replacing the battery The battery (3.3V) provides power for the system real-time clock and CMOS RAM, which holds the system configuration information. If your battery is failing you may notice your system clock slowing down and giving you the incorrect time. If so, open the BIOS Setup utility and write down all the values in the BIOS Setup utility screens before replacing the battery. Replacing the battery resets the BIOS Setup utility to its default values.
05957.book Page 51 Monday, May 8, 2000 10:09 AM 7 Press the new battery in the socket with the positive pole up. Make sure you have pressed the battery down far enough for it to contact the base of the socket. 8 Replace the right side panel. (See “Replacing the side panels” on page 23 for more information.) 9 Reconnect the power cord and all other cords you removed, then turn on the system.
05957.book Page 52 Monday, May 8, 2000 10:09 AM Replacing the power supply Your power supply can be removed without disconnecting power supply cables or removing screws. To replace the power supply: 1 Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the right panel. (See “Removing the side panels” on page 19 and observe the “Static electricity precautions” on page 17.) 3 Pull the power supply release lever away from the chassis.
05957.book Page 53 Monday, May 8, 2000 10:09 AM 6 Insert the new power supply and slide it into the chassis until it engages the connector. 7 Push the release level all the way in to secure the power supply. 8 Replace the right side panel. (See “Replacing the side panels” on page 23 for more information.) 9 Reconnect the power cord and all other cords you removed, then turn on the system.
05957.book Page 54 Monday, May 8, 2000 10:09 AM Replacing the system board The system board is installed on a system board tray assembly. To remove the system board, you must first remove the system board tray assembly from the chassis. The tray assembly can be removed from the chassis without tools. The I/O shield is attached to the system board tray assembly and does not have to be removed when you remove the system board.
05957.book Page 55 Monday, May 8, 2000 10:09 AM 4 Grasp the handle, lower the tray assembly slightly, then support the bottom or back of the tray assembly with your other hand and pull it away from the chassis. Caution Do not release the tray assembly until you have lifted it off the hinges and can safely place it on a work surface.
05957.book Page 56 Monday, May 8, 2000 10:09 AM To replace the system board: 1 Remove or disconnect the following devices from the system board: ■ Processor. (See “Replacing or adding a processor” on page 59 for instructions.) ■ DIMMs. (See “Adding or replacing memory” on page 43 for instructions.) ■ AGP graphics card. (See “Replacing the AGP card” on page 49.) ■ Devices from the old system board that are not included with the new board, such as processor retention brackets.
05957.book Page 57 Monday, May 8, 2000 10:09 AM 6 Install the following devices on the new system board: ■ Processor. (See “Replacing or adding a processor” on page 59 for instructions.) ■ DIMMs. (See “Adding or replacing memory” on page 43 for instructions.) ■ AGP graphics card. (See “Replacing the AGP card” on page 49.) ■ Devices from the old system board that are not included with the new board, such as processor retention brackets.
05957.book Page 58 Monday, May 8, 2000 10:09 AM 3 Push the tray assembly toward the chassis until the three tabs at the top of the tray assembly are seated in the corresponding slots on the chassis. Tab slots Tabs 4 Push the handle in and slide the tray assembly downward until it locks the tray in place. 5 Turn the chassis around and press down on the top edge of the system board to make sure that it is firmly seated in the riser card slot.
05957.book Page 59 Monday, May 8, 2000 10:09 AM Replacing or adding a processor Your system board currently supports the Intel® Pentium III (FC-PGA 370) i256K processor. See the Gateway Web site at www.gatewayatwork.com for updates on processor speeds supported by your system. Important A heat sink must be installed on the Pentium III processor. When replacing a processor, order a Pentium III processor upgrade kit.
05957.book Page 60 Monday, May 8, 2000 10:09 AM 4 Unhook the metal clip from the tab on the processor socket by pressing down on the clip, then pulling out on the clip. Tab Metal clip Tab 5 Lift the heat sink at an angle and unhook the clip from the other tab. Lift the heat sink off of the processor. To remove the processor: 1 Open the locking level on the processor socket by moving the lever slightly out to the side and then lifting it up 90 degrees.
05957.book Page 61 Monday, May 8, 2000 10:09 AM To install the new processor: 1 Hold the new processor over the empty processor socket and make sure that pin 1 on both the processor and the socket are aligned. Pin 1 is near the cut out corner. 2 Gently place the new processor into the socket. Heat sink Pin 1 Processor Locking lever 3 Secure the processor by lowering the locking lever until the lever latches into place. The processor will slip into place without pressure when aligned correctly.
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05957.book Page 63 Monday, May 8, 2000 10:09 AM 5 Using the BIOS Setup Utility About the BIOS Setup utility The computer’s BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off. Enter the BIOS Setup utility by restarting the computer, then pressing F1 when prompted during the startup process.
05957.book Page 64 Monday, May 8, 2000 10:09 AM As you select items on the Main menu, or in submenus, you will see specific information related to the current selection in the Item Specific Help box. Refer to the Help box for information about the menu options. The command bar shows the keystrokes necessary to access help, navigate through the menus, and perform other functions. ■ F1 opens the Help screen, providing general help for using the BIOS Setup utility.
05957.book Page 65 Monday, May 8, 2000 10:09 AM Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from the technical support area on the Gateway Web site (www.gatewayatwork.com) and install the new version from a diskette. Click on the link for downloading and extracting files and follow the instructions provided.
05957.book Page 66 Monday, May 8, 2000 10:09 AM Setting the system board jumpers The JP6 configuration jumper on the system board lets you clear passwords and recover the BIOS. (See the figure on page 8 for the location of the jumper.) The following table shows the settings required to perform those tasks. Make sure you turn off the computer and unplug the power cord before moving the jumper. Caution Moving the jumper while the computer power is on can damage your computer.
05957.book Page 67 Monday, May 8, 2000 10:09 AM To recover the BIOS: 1 Turn off the computer, disconnect the power cord, then disconnect the modem cord, if your computer has a modem. 2 Open the case. (See “Opening the case” on page 19 and observe the “Static electricity precautions” on page 17.) 3 Remove the jumper from the JP6 jumper (see “System board” on page 8 for location) and set it aside. You will need it in a later step.
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05957.book Page 69 Monday, May 8, 2000 10:09 AM Managing Your System 6 Protecting against power source problems Surge suppressors, line conditioners, and uninterruptible power supplies (UPS) can help protect your system against power source problems. Surge suppressors During a power surge, the voltage level of electricity coming into your system can increase far above normal for a few milliseconds. This may cause data to be lost or the system may be damaged as a result.
05957.book Page 70 Monday, May 8, 2000 10:09 AM When purchasing a surge suppressor: ■ Make sure the surge suppressor meets the appropriate product safety certification for your location, such as Underwriters Laboratories (UL). ■ Check the maximum amount of voltage the suppressor allows to pass through the line. The lower the voltage that the suppressor allows to pass through, the better the protection for your system. ■ Check the energy absorption, or dissipation, rating.
05957.book Page 71 Monday, May 8, 2000 10:09 AM Maintaining and managing your hard drive Regular maintenance can keep your hard drive operating efficiently, and good file management can keep your system free of unwanted files while making important files secure and easier to find. Hard drive maintenance utilities By regularly using the utilities available with many operating systems, you can help maintain the performance of your hard drive.
05957.book Page 72 Monday, May 8, 2000 10:09 AM Hard drive management practices By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certain files, you can help maintain the performance of the hard drive. Checking hard drive space In Windows, you can see a chart of the available hard drive space. To check hard drive space: 1 Double-click the My Computer icon on the desktop. The My Computer window opens. 2 Click the drive you want to check.
05957.book Page 73 Monday, May 8, 2000 10:09 AM To delete .tmp files: 1 Open Explorer, select Tools, then Find, then Files and Folders. 2 At Named, type *.tmp 3 In the Look in drop-down list, select your drive letter. 4 Click Find Now. The list of .tmp files is generated. 5 Click Modified above the list. To see the Modified button, you may need to maximize the Find window. The list is sorted by date. 6 Highlight all the files in the list except those with today’s date. 7 Press DELETE.
05957.book Page 74 Monday, May 8, 2000 10:09 AM 3 At the Global tab, select either Configure drives independently or Use one setting for all drives. 4 If you are configuring drives independently, click the tab for the drive you want to configure. 5 Move the slider to set the size of the Recycle Bin. 5% is a good initial setting. 6 Click OK.
05957.book Page 75 Monday, May 8, 2000 10:09 AM System integrity Your system must be protected against electrical problems and physical hazards such as heat, moisture, and dust. Also protect it against less obvious hazards such as viruses. Protecting against viruses A virus is a program written with malicious intent for the purpose of creating havoc in a computer system. Viruses spread through executable files, document macros, or boot sectors.
05957.book Page 76 Monday, May 8, 2000 10:09 AM To remove a virus: 1 If you suspect your system has been infected with a virus, find and remove the virus immediately using an anti-virus program. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on the computer and rescan for the virus. If the virus is still on your computer, contact your system administrator or Client Care.
05957.book Page 77 Monday, May 8, 2000 10:09 AM System recovery Take advanced precautions that will allow you to restart your system and recover damaged files in the event that your hard drive is damaged, or your BIOS or system files get corrupted. Creating a startup diskette If your computer hard drive is damaged, you may not be able to start the computer from the hard drive. A startup diskette is a bootable diskette that enables you to start the computer and attempt to fix the problem.
05957.book Page 78 Monday, May 8, 2000 10:09 AM System power management Depending upon your operating system, several power-management options may be available on your system. These power management options may allow your system to reduce power consumption, shut down the hard drive and turn off the monitor. The computer can still respond to an incoming signal from the modem, or to certain LAN commands, to allow remote access.
05957.book Page 79 Monday, May 8, 2000 10:09 AM 7 Cleaning Your System Cleaning the mouse If the mouse pointer on the screen moves erratically when you move the mouse, the inside of the mouse may be dirty. To clean the mouse: 1 Turn off the computer, then disconnect the mouse cable from the mouse port. 2 Turn your mouse upside down, then remove the roller ball cover. 3 Cup your hand under the mouse, then turn your mouse right-side up. The roller ball should drop into your hand.
05957.book Page 80 Monday, May 8, 2000 10:09 AM Cleaning the keyboard You should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow, straw-like extension. If you spill liquid on the keyboard, turn off the computer and disconnect it. Turn the keyboard upside down to let the liquid drain. Let the keyboard dry for a few days before trying to use it again.
05957.book Page 81 Monday, May 8, 2000 10:09 AM 8 Troubleshooting Introduction If your system does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within an application, consult the documentation supplied with the software. This section identifies solutions to some possible problems.
05957.book Page 82 Monday, May 8, 2000 10:09 AM Troubleshooting checklist Before turning on the system, make sure that: ■ The power cord is connected to the AC power-in connector and an AC outlet. ■ The AC outlet is supplying power. ■ If a power strip is used, it is turned on, and the circuit breaker is set. ■ The voltage selection switch on the system power supply reflects the proper voltage.
05957.book Page 83 Monday, May 8, 2000 10:09 AM CD drive problems An audio CD produces no sound. Probable Cause Solution The CD is loaded incorrectly. Make sure the label is facing upward, then try again. The speakers are not connected. Check the speaker cables. Make sure they are connected properly and securely. The speaker volume is turned down. Check the volume control. The speakers may be muted through the Multimedia volume control. Double-click the speaker icon on the task bar.
05957.book Page 84 Monday, May 8, 2000 10:09 AM 84 Probable Cause Solution The CD drive needs to be added as new hardware. From the Control Panel window (Start | Settings | Control Panel), double-click Add New Hardware. Follow the directions for adding the drive. The secondary IDE device may be disabled. Restart your computer, then press F1 to enter the BIOS Setup utility program. From the Advanced | IDE Configuration menu, set the IDE Controller to Both and the Secondary IDE Master to Auto.
05957.book Page 85 Monday, May 8, 2000 10:09 AM Hard drive problems The SCSI drive is not recognized by the system. Probable Cause Solution The SCSI bus is not properly terminated. Make sure the last device on the SCSI chain is properly terminated. The drive is configured with a conflicting SCSI address. Change the device’s SCSI address to one that is not currently being used by the system. The cables are not connected correctly. Open the system and check the cable connections.
05957.book Page 86 Monday, May 8, 2000 10:09 AM Memory/processor problems Memory errors were detected during system start up. Probable Cause Solution Memory was added or removed, and the new configuration was not saved in the BIOS Setup utility. Enter the BIOS Setup utility and save the new memory configuration. The memory was installed incorrectly. Check the memory for proper seating and orientation. Reseat if necessary. A memory chip is faulty. Replace the card on which the faulty chip resides.
05957.book Page 87 Monday, May 8, 2000 10:09 AM Modem problems The modem is not recognized by the system. Probable Cause Solution The modem has not been added as new hardware. Add the modem as new hardware. The modem is not connected to a live phone jack. Make sure the line connected to the modem is live and plugged into the appropriate port on the modem (line port). The modem is not configured with a valid interrupt or address. Check the system settings for possible conflicts.
05957.book Page 88 Monday, May 8, 2000 10:09 AM Peripheral/adapter problems A SCSI device is not recognized by the system. Probable Cause Solution The device needs to be added as new hardware. From the Control Panel window (Start | Settings | Control Panel), double-click Add New Hardware. Follow the directions for adding the device. If you are not experienced with this procedure, call technical support. The SCSI ID may be invalid. Assign an available SCSI ID to the device.
05957.book Page 89 Monday, May 8, 2000 10:09 AM The diskette drive will not read, write, or format. Probable Cause Solution The diskette is not IBM-formatted. Make sure the diskette you are trying to format is IBM-compatible. If it is, try reformatting it. The diskette is corrupted. Run ScanDisk, or a similar program, on the diskette. If errors are detected and corrected, try accessing the diskette again. The diskette is write-protected.
05957.book Page 90 Monday, May 8, 2000 10:09 AM Printer problems The printer will not turn on. Probable Cause Solution The printer is not plugged in. Check the power cable. Make sure it is plugged into a live power source. The printer is not turned on. Make sure the printer’s power switch is depressed or set to the On position. If power is applied to the printer, the green power LED should be illuminated. The printer is defective. Try another printer, if one is available.
05957.book Page 91 Monday, May 8, 2000 10:09 AM The printer prints garbled text. Probable Cause Solution The wrong driver is being used for the selected printer. From the Printers window (Start | Settings | Printers), select the printer. From the File menu, select Properties. Make sure the printer is using the right printer driver. If not, install the correct one.
05957.book Page 92 Monday, May 8, 2000 10:09 AM System problems The system will not start up. Probable Cause Solution The system is not connected to an AC outlet. Check the power cable(s) and make sure of the connection to an AC power source. The voltage selection switch is not set correctly. Make sure the voltage selection switch is set to the correct power source. The system is non-responsive. Probable Cause Solution An error occurs during an application or your system may be out of memory.
05957.book Page 93 Monday, May 8, 2000 10:09 AM The mouse does not work. Probable Cause Solution The mouse is not plugged in or connected properly. Check the cable. Make sure it is plugged in correctly. The mouse driver did not load when the system started. Load the appropriate mouse driver manually or contact technical support. The mouse is defective. Try a mouse you know is working.
05957.book Page 94 Monday, May 8, 2000 10:09 AM Video problems The system is running but there is no display. Probable Cause Solution The monitor is not turned on. Make sure the monitor is plugged in and turned on. If power is applied to the monitor, the green power LED should illuminate. The monitor’s data cable is not connected. Make sure the monitor’s data cable is connected to the video controller on the back of the system. The connector or cable is damaged.
05957.book Page 95 Monday, May 8, 2000 10:09 AM The color monitor displays everything in black and white. Probable Cause Solution The system was turned on before the monitor. Make sure the monitor is turned on, then restart the system. The display type is set incorrectly. From the Control Panel window (Start | Settings | Control Panel), double-click Display, set the display to the appropriate monitor type, then restart the system. The displayed characters are garbled.
05957.book Page 96 Monday, May 8, 2000 10:09 AM 96 Probable Cause Solution The monitor is too close to a source of electrical interference. Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwave ovens, fluorescent lights, and metal beams or shelves. The monitor needs to be degaussed. Turn off the computer and monitor for at least a half hour, then restart the system.
05957.book Page 97 Monday, May 8, 2000 10:09 AM Error messages This section lists common error messages that may be displayed on your monitor. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual. Error Message Solutions Access denied. Try saving to a new file or diskette.
05957.book Page 98 Monday, May 8, 2000 10:09 AM Error Message Solutions Diskette drive reset failed. Enter the BIOS Setup utility, then make sure of the diskette drive parameters. Check the diskette drive cables. Make sure Pin 1 on the cable aligns with Pin 1 on the connector. Diskette read failed - press F1 to retry boot. Make sure the boot disk contains the Command.com file. Use the configuration utility (if applicable) to make sure of your drive or controller configuration.
05957.book Page 99 Monday, May 8, 2000 10:09 AM Error Message Solutions Invalid password. Enter your password again, making sure to enter it correctly. Keep in mind that some passwords are case-sensitive. If you do not know the password, you may need to reinstall the software you are trying to access. Startup passwords are stored in BIOS. If this password has been set and is unknown, you may be able to reset the password through system board jumper settings. Keyboard clock line failure.
05957.book Page 100 Monday, May 8, 2000 10:09 AM Error Message Solutions Print queue is full. Wait until the current print job has completed before sending another print job. If you receive this error often, you need to add memory to the printer. Printer is out of paper. Add paper to the printer. Make sure the printer is online. Required parameter missing. Make sure you entered the right command. If you are trying to exit MS-DOS to return to Windows, type exit, then press ENTER. Syntax error.
05957.book Page 101 Monday, May 8, 2000 10:09 AM Safety, Regulatory, and Notices 9 Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
05957.book Page 102 Monday, May 8, 2000 10:09 AM Setting up your system ■ Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use. ■ Do not use this product near water or a heat source such as a radiator. ■ Make sure you set up the system on a stable work surface. ■ The product should only be operated from the type of power source indicated on the rating label.
05957.book Page 103 Monday, May 8, 2000 10:09 AM Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.
05957.book Page 104 Monday, May 8, 2000 10:09 AM Regulatory compliance statements American users FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
05957.book Page 105 Monday, May 8, 2000 10:09 AM This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions; (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules.
05957.book Page 106 Monday, May 8, 2000 10:09 AM Canadian users ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
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05957.book Page 108 Monday, May 8, 2000 10:09 AM Japanese users VCCI statement This equipment is in the Class B category (Information Technology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas. When used near a radio or TV receiver, it may become the cause of radio interference.
05957.book Page 109 Monday, May 8, 2000 10:09 AM Australia and New Zealand users EMI statement This device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency.
05957.book Page 110 Monday, May 8, 2000 10:09 AM Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing contact an authorized service location.
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05957.book Page 112 Monday, May 8, 2000 10:09 AM Notices Copyright © 2000 Gateway, Inc. All Rights Reserved 4545 Town Centre Court San Diego, CA 92121 USA All rights reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
05957.book Page 113 Monday, May 8, 2000 10:09 AM A Specifications The following specifications are for the standard configuration; your system may contain optional equipment. All specifications are subject to change. Mid Tower case size 8.2 in. (20.828 cm) x 17.8 in. (45.212 cm) x 19 in. (48.26 cm) (W x D x H). Processor Intel® Pentium III™ (FC-PGA 370) processors. RAM capacity Two DIMM sockets on the system board support 3.3 volt Synchronous Dynamic Random Access Memory (SDRAM) DIMMs.
05957.book Page 114 Monday, May 8, 2000 10:09 AM System environment Internal temperature: 10° C to 35° C Humidity: 20% to 80% Altitude: -200 ft. to 10,000 ft. CPU clearance: >0.4 inch after installation, top and sides Certification FCC Class B, UL, CUL, CE Mark, VCCI, CB Scheme.
05957.book Page 115 Monday, May 8, 2000 10:09 AM Index A accessories, safety precautions 103 adapter cards, troubleshooting 89 adding 5.
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MAN US E3400 SYS GDE R0 04/00 E3400 Mid Tower System Manual
