USER GUIDE Gateway Profile 6
Contents Chapter 1: Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Thank you for purchasing our computer! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Searching for a topic . . . .
Contents www.gateway.com Chapter 4: Using the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Learning about the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Setting up an Internet account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Accessing your Internet account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
www.gateway.com Contents Editing track information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Creating and editing videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Editing videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Transferring your video to your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Editing your video . . . .
Contents www.gateway.com Viewing shared drives and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mapping a network drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Opening files across the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Copying files across the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing files across the network . . . . . . . . . . . . . . . . . . . . .
www.gateway.com Contents Installing your old programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Chapter 13: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents vi www.gateway.
CHAPTER 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using online help • Finding the Microsoft Certificate of Authenticity 1
CHAPTER 1: Getting Help www.gateway.com Thank you for purchasing our computer! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new computer. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible.
www.gateway.com Using Help and Support Using Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens.
CHAPTER 1: Getting Help www.gateway.com Using online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.
CHAPTER 2 Getting Started • Working safely • Starting your computer • Turning off your computer • Restarting your computer • Using the keyboard • Using the mouse • Connecting the dial-up modem • Connecting to a cable or DSL modem or to a wired Ethernet network • Installing a printer, scanner, or other device 5
CHAPTER 2: Getting Started www.gateway.com Working safely Before using your computer, read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain. Top of screen is not higher than eye level Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes.
www.gateway.com Working safely Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. ■ ■ ■ ■ ■ ■ Select a flat surface for your computer desk. Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse. If the desk is not adjustable or is too tall, consider using a keyboard drawer.
CHAPTER 2: Getting Started www.gateway.com Protecting from power source problems Warning High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem.
www.gateway.com Turning off your computer Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods. To turn off your computer: 1 Click Start, then click Turn Off Computer.
CHAPTER 2: Getting Started www.gateway.com Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active.
www.gateway.com Using the keyboard Elite multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active. Sleep button Function keys Windows keys Feature Icon Internet buttons Application key Audio playback buttons Navigation keys Indicators Numeric keypad Description Sleep button Press this button to activate your computer’s Sleep (power-saving) mode.
CHAPTER 2: Getting Started www.gateway.com Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Scroll wheel Right button Left button As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document.
www.gateway.com Connecting the dial-up modem To... Do this... Move the pointer on the computer display Move the mouse around on the mouse pad. If you run out of space on your mouse pad and need to move the pointer farther, pick up the mouse, set it down in the middle of the mouse pad, then continue moving the mouse. Select an object on the computer display Position the pointer over the object. Quickly press and release the left mouse button once. This action is called clicking.
CHAPTER 2: Getting Started www.gateway.com Connecting to a cable or DSL modem or to a wired Ethernet network Important Your computer is equipped with a built-in Ethernet port. For information about setting up a wired or wireless Ethernet network, see “Networking Your Computer” on page 91. Your computer has a network jack that you can use to connect to a cable or DSL modem or to a 10/100 wired Ethernet network.
CHAPTER 3 Using Windows XP • Using the Windows desktop • Working with files and folders • Searching for files • Working with documents • Shortcuts 15
CHAPTER 3: Using Windows XP www.gateway.com Using the Windows desktop After your computer starts, the first screen you see is the Windows desktop. The desktop is like the top of a real desk. Think of the desktop as your personalized work space where you open programs and perform other tasks. Help & Support For more information about the Windows desktop, click Start, then click Help and Support. Type the phrase Windows desktop in the Search box, then click the arrow.
www.gateway.com Using the Windows desktop Using the Start menu Help & Support For more information about the Windows Start menu, click Start, then click Help and Support. Type the phrase Windows Start menu in the Search box, then click the arrow. Shortcut Start Ö All Programs Ö You can start programs, open files, customize your system, get help, search for files and folders, and more using the Start menu. To use the Start menu: 1 Click the Start button on the lower left of the Windows desktop.
CHAPTER 3: Using Windows XP www.gateway.com Identifying window items Help & Support For more information about windows, click Start, then click Help and Support. Type the keyword window in the Search box, then click the arrow. When you double-click the icon for a drive, folder, file, or program, a window opens on the desktop. This example shows the Local Disk (C:) window, which opens after you double-click the Local Disk (C:) icon in the My Computer window.
www.gateway.com Working with files and folders Working with files and folders You can organize your files and programs to suit your preferences much like you would store information in a file cabinet. You can store these files in folders and copy, move, and delete the information just as you would reorganize and throw away information in a file cabinet. Viewing drives Help & Support For more information about files and folders, click Start, then click Help and Support.
CHAPTER 3: Using Windows XP www.gateway.com Creating folders Folders are much like the folders in a file cabinet. They can contain files and other folders. Files are much like paper documents—letters, spreadsheets, and pictures—that you keep on your computer. In fact, all information on a computer is stored in files. Folders Files To create a folder: Shortcut Click File ÖNew ÖFolder Ötype name 1 Click Start, then click My Computer on the Start menu.
www.gateway.com Working with files and folders To copy a file or folder to another folder: Help & Support For more information about copying files and folders or moving files and folders, click Start, then click Help and Support. Type the phrase copying files and folders or moving files and folders in the Search box, then click the arrow. 1 Locate the file or folder you want to copy. For more information, see “Viewing drives” on page 19 and “Searching for files” on page 22.
CHAPTER 3: Using Windows XP www.gateway.com To recover files or folders from the Recycle Bin: 1 Double-click the Recycle Bin icon. The Recycle Bin window opens and lists the files and folders you have thrown away since you last emptied it. 2 Click the files or folders that you want to restore. For instructions on how to select multiple files and folders, see “Shortcuts” on page 28. 3 Click File, then click Restore. Windows returns the deleted files or folders to their original locations.
www.gateway.com Searching for files Using the Windows Search utility Help & Support For more information about searching for files and folders, click Start, then click Help and Support. Type the keyword searching in the Search box, then click the arrow. To find files and folders using the Search utility: 1 Click Start, then click Search. The Search Results window opens. Click All files and folders.
CHAPTER 3: Using Windows XP www.gateway.com Using advanced search options Search can find files meeting more criteria than file name. You can narrow your search by selecting the search options that you want. You can search by the: ■ ■ ■ Date the file was created or modified. Size of the file. Type of file, such as a program or a text document. Browsing for files and folders A file or folder that you need is rarely right on top of your Windows desktop.
www.gateway.com Working with documents Working with documents Computer documents include word processing files, spreadsheet files, or other similar files. The basic methods of creating, saving, opening, and printing a document apply to most of these types of files. The following examples show how to create, save, open, and print a document using Microsoft® WordPad. Similar procedures apply to other programs such as WordPerfect, Microsoft Word, and Microsoft Excel.
CHAPTER 3: Using Windows XP www.gateway.com Saving a document Help & Support For more information about saving documents, click Start, then click Help and Support. Type the keyword saving in the Search box, then click the arrow. After you create a document, you need to save it if you want to use it later. To save a document: 1 Click File, then click Save. The Save As dialog box opens.
www.gateway.com Working with documents Opening a document Help & Support For more information about opening documents, click Start, then click Help and Support. Type the phrase opening files in the Search box, then click the arrow. To view, revise, or print an existing document, first you need to open it. Open the document in the program that it was created in. To open a document: 1 Start the program. 2 Click File, then click Open.
CHAPTER 3: Using Windows XP www.gateway.com Shortcuts Help & Support For more information about Windows keyboard shortcuts, click Start, then click Help and Support. Type the phrase Windows keyboard shortcuts in the Search box, then click the arrow. 28 The following table shows a few shortcuts that you can use in Windows and almost all programs that run in Windows. For more information about shortcuts, see your Windows or program documentation. To... Do this...
CHAPTER 4 Using the Internet • Learning about the Internet • Setting up an Internet account • Using the World Wide Web • Using e-mail 29
CHAPTER 4: Using the Internet www.gateway.com Learning about the Internet The Internet is a worldwide network of computers linked together to provide information to people everywhere. The two most popular services on the Internet are e-mail and the World Wide Web. You can access this network by connecting your computer to a telephone, DSL (Digital Subscriber Line), or cable television line and signing up with an Internet service provider (ISP).
www.gateway.com Setting up an Internet account Setting up an Internet account Before you can view the information on the World Wide Web, you need to set up an Internet account with an Internet service provider (ISP). To set up an ISP service or to transfer an existing account to this computer, contact the ISP directly. Dial-up Internet connections are those using a telephone system to connect to the Internet.
CHAPTER 4: Using the Internet www.gateway.com To learn more about using the Web browser features, click Help in the menu bar. Link Web page Linked Web page Connecting to a Web site After you set up an account with an Internet service provider (ISP), you can access the many information sources on the World Wide Web. To connect to a Web site: 1 Connect to your Internet account. 2 Depending on the method you use to connect to your Internet account, you may need to start your Web browser.
www.gateway.com Using e-mail Downloading files Caution To protect your computer against viruses, make sure that you scan the files you download. For more information, see “Protecting your computer from viruses” on page 107. Downloading is the process of transferring files from a computer on the Internet to your computer. To download files or programs from a Web site: 1 Connect to your Internet account.
CHAPTER 4: Using the Internet www.gateway.com Sending e-mail To send e-mail using Outlook or Outlook Express: 1 Connect to your Internet service provider. 2 Click Start, then click E-Mail. Your default e-mail program opens. 3 Click New. 4 Type the e-mail address of the recipient you want to send e-mail to in the To box. 5 Type the subject of your e-mail in the Subject box. 6 Type the e-mail message. Tips & Tricks Most e-mail programs let you attach files, such as photographs, to your e-mail.
CHAPTER 5 Sending and Receiving Faxes • Installing and configuring Microsoft Fax • Sending a fax • Receiving and viewing a fax 35
CHAPTER 5: Sending and Receiving Faxes www.gateway.com Installing and configuring Microsoft Fax This chapter describes using Microsoft Fax and your dial-up modem. You cannot send or receive a fax using a cable or DSL modem by following these instructions. Many Internet services exist that let you send or receive faxes using a broadband connection. Your dial-up modem cable must be installed before you can send and receive faxes.
www.gateway.com Installing and configuring Microsoft Fax Configuring Microsoft Fax Important The first time you run the Fax Configuration Wizard, you may need to provide information in the Location Information and the Phone and Modem Options dialog boxes. Before you send your first fax, you need to set up your user information. Your fax cover sheets and fax headers contain this information, some of which is required by law. The Fax Configuration Wizard opens the first time you try to send a fax.
CHAPTER 5: Sending and Receiving Faxes www.gateway.com Important 7 Type the transmitting fax identifier information. This identifier information Some fax machines cannot use special characters such as hyphens. We suggest using spaces instead of hyphens in telephone and fax numbers. is required by law. You can type as many as 20 characters in the text box. We suggest using eight characters for your identifier name, followed by 12 characters for your telephone number. 8 Click Next.
www.gateway.com Sending a fax Setting up your cover page template You can create your own cover page template that you can use in place of the cover page templates that Microsoft Fax provides for you. To create a cover page template, you use the Fax Cover Page Editor. On this template, you insert information fields that automatically import values you enter in both the Send Fax Wizard and the Fax Configuration Wizard when you send your fax.
CHAPTER 5: Sending and Receiving Faxes www.gateway.com 5 If you want to send your fax to more than one recipient, click Add and type the name and fax number of the next recipient. 6 When you have added all your recipients, click Next. The Preparing the Cover Page screen opens. 7 Click the arrow to open the Cover page template, then click the cover page template you want to use. 8 Type the subject text in the Subject line area. 9 Type the message text in the Note area, then click Next.
www.gateway.com Sending a fax Faxing a scanned document To fax a document that you have scanned: 1 Scan the document using the program for your scanner. 2 With the scanned file open, click File, then click Print. The Print dialog box opens. 3 Click the arrow button to open the Name list, then click the Fax printer. 4 Click Print. The Send Fax Wizard opens. 5 Complete the wizard by following the instructions in “Sending a fax” on page 39.
CHAPTER 5: Sending and Receiving Faxes www.gateway.com 3 Click Delete to cancel the fax. 4 Click Yes. Automatically canceling a fax If your computer tried to send a fax and failed to connect to a fax machine, you can automatically cancel a failed fax. To automatically cancel a failed fax: 1 Click Start, then click Control Panel. The Control Panel window opens. 2 If your Control Panel is in Category View, click Printers and Other Hardware. Click View installed printers or fax printers.
CHAPTER 6 Using Your Computer Hardware • Using the diskette drive • Using the CD or DVD drive • Using the memory card reader • Using a second monitor • Installing an uninterruptible power supply 43
CHAPTER 6: Using Your Computer Hardware www.gateway.com Using the diskette drive The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Activity indicator Diskette eject button To use a diskette: 1 Insert the diskette into the diskette drive with the label facing up. 2 To access a file on the diskette, click Start, then click My Computer.
www.gateway.com Using the CD or DVD drive If your drive has this logo... This is your drive type... Use your drive for... DVD drive Installing programs, playing audio CDs, playing DVDs, and accessing data. DVD+RW Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and DVD+R or DVD+RW discs.
CHAPTER 6: Using Your Computer Hardware www.gateway.com Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.
www.gateway.com Using a second monitor Using a memory card To insert a memory card: Caution To avoid memory card damage or errors while using a memory card, insert only one memory card in a slot at a time. 1 Insert the memory card into the memory card slot as indicated in the previous table. 2 To access a file on the memory card, click Start, then click My Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name.
CHAPTER 6: Using Your Computer Hardware www.gateway.com 6 Click the Settings tab. 7 Right-click the second monitor icon (labeled 2), then click Attached. 8 Click Apply. 9 Adjust properties such as Screen Resolution or Color Quality if necessary. 10 Click OK.
www.gateway.com Installing an uninterruptible power supply 3 Click the UPS tab. 4 Click Select. The UPS Selection dialog box opens. 5 Click the manufacturer and model of the UPS device, then click the serial port where the UPS device is attached. 6 Click Finish, then click OK.
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CHAPTER 7 Using Your Computer Software • Adjusting the volume • Configuring the audio jacks • Playing music and movies • Creating audio files and music libraries • Creating and editing videos • Creating music CDs and video DVDs • Creating and copying data CDs and DVDs • Using advanced multimedia software features 51
CHAPTER 7: Using Your Computer Software www.gateway.com Adjusting the volume Help & Support For more information about adjusting the volume, click Start, then click Help and Support. Type the phrase adjusting volume in the Search box, then click the arrow. You can adjust volume using your speakers’ controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer.
www.gateway.com Adjusting the volume 3 Click the Volume tab. 4 Drag the Device Volume slider to change the volume or click to select the Mute check box, then click OK. To adjust device volume levels: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Sounds, Speech, and Audio Devices. 2 Click/Double-click the Adjust the system volume or Sounds and Audio Devices. The Sounds and Audio Devices Properties dialog box opens.
CHAPTER 7: Using Your Computer Software www.gateway.com 4 Click Advanced in the Device volume area. If the device you want to adjust does not appear in the window, click Options, Properties, the check box next to the audio device you want to adjust, then click OK. 5 Drag the volume level and balance sliders for the device you want to adjust. For more information about the volume controls, click Help in the window. 6 Click X in the top-right corner of the window to close it.
www.gateway.com Playing music and movies Playing music and movies Playing WAV audio files Sound Recorder is a simple Windows program that lets you record and play WAV files. WAV is the most common audio file format used for your Windows system sounds. To play a WAV audio file in Sound Recorder: 1 Click Start, All Programs, Accessories, Entertainment, then click Sound Shortcut Click Start Ö All Programs Ö Accessories Ö Entertainment Ö Sound Recorder Recorder. The Sound Recorder opens.
CHAPTER 7: Using Your Computer Software www.gateway.com To play a file using Windows Media Player: Shortcut Double-click file in My Computer 1 Click Start, All Programs, then click Windows Media Player. Windows Media Player opens. Video screen Play Stop Video file information 2 Click File, then click Open. The Open dialog box opens. 3 Click the file you want to play, then click Open. 4 Play the file by clicking clicking (play), then stop playing the file by (stop).
www.gateway.com Playing music and movies To play a CD or DVD: Shortcut Insert CD or DVD Ö Windows Media Player autoplays disc 1 Make sure that the speakers are turned on or headphones are plugged in and that the volume is turned up. 2 Insert a CD or DVD into the CD or DVD drive. 3 If a dialog box opens with a list of CD players or DVD players, click Windows Media Player. Windows Media Player opens.
CHAPTER 7: Using Your Computer Software www.gateway.com Playing a DVD using CyberLink PowerDVD To play a DVD using CyberLink PowerDVD: Help & Support For more information about playing DVDs using CyberLink PowerDVD, click Start, All Programs, CyberLink PowerDVD, then click PowerDVD Help. 1 Make sure that the speakers are turned on or headphones are plugged in and that the volume is turned up. 2 Click Start, All Programs, CyberLink PowerDVD, then click PowerDVD.
www.gateway.com Creating audio files and music libraries To record a WAV audio file: Shortcut Click Start Ö All Programs Ö Accessories Ö Entertainment Ö Sound Recorder 1 Plug a microphone into one of the Microphone jacks on the right side of your computer. 2 Click Start, All Programs, Accessories, Entertainment, then click Sound Recorder. The Sound Recorder opens. Rewind Fast Forward 3 Click Record Play Stop (record), then speak into the microphone. 4 When you finish recording, click (stop).
CHAPTER 7: Using Your Computer Software www.gateway.com Creating WMA and MP3 music files Important Some music CDs have copy protection software. You cannot copy tracks from these CDs. Using Windows Media Player, you can copy the tracks from a music CD to your computer’s hard drive as WMA or MP3 files. WMA and MP3 are methods for digitally compressing high-fidelity music into compact files without noticeably sacrificing quality.
www.gateway.com Creating audio files and music libraries 5 Click File, CDs and Devices, Rip Audio CD, then click the drive that contains the audio CD. 6 Click to clear the check box for any track you do not want to record. 7 Click Rip Music. Windows Media Player records the tracks to your hard drive as WMA files. A progress bar appears next to each track as it is recorded. Building a music library Use Windows Media Player to build a music library.
CHAPTER 7: Using Your Computer Software www.gateway.com Editing track information After you add a WMA or MP3 file to your music library, you can edit the track’s information. To edit track information: 1 Click Start, All Programs, then click Windows Media Player. Windows Media Player opens. 2 Click the Library tab. 3 Right-click the track you want to edit, then click Advanced Tag Editor. The Advanced Tag Editor dialog box opens. 4 Enter track information such as Title, Artist, Album, and Genre.
www.gateway.com Creating and editing videos Editing videos Help & Support For more information about editing videos, click Start, then click Help and Support. Type the phrase Windows Movie Maker in the Search box, then click the arrow. Windows Movie Maker is a video capture program that lets you capture and edit full-motion video, single images, and audio through the IEEE 1394 port (optional) on your computer. For more information about using Windows Movie Maker, see its online help.
CHAPTER 7: Using Your Computer Software www.gateway.com 3 If the wizard does not open, click Capture From Video Device. 4 Complete the screens in the Video Capture Wizard, clicking Next after each one. When you reach the final screen, Windows Movie Maker rewinds the video tape in your camera and captures it onto your hard drive. Caution Video files may require a significant amount of free hard drive space depending on your settings.
www.gateway.com Creating music CDs and video DVDs Saving your video After you finish editing your video, you can save it to one of the following places. Under Movie Tasks: ■ ■ ■ ■ ■ Click Save to My Computer to save your movie to your hard drive. Click Save to CD to save your movie to a recordable CD. Click Send in e-mail to send your video as an e-mail attachment. Click Send to the Web to post or send your video to your Web site so friends and family can watch your video on the Web.
CHAPTER 7: Using Your Computer Software www.gateway.com 5 Click Edit Playlist. The Edit Playlist dialog box opens. 6 Click songs in the left column to add them to the playlist. After all the songs are added to your list, click OK. 7 Click Start Burn. Creating a music CD using CyberLink Power2Go To create a music CD: 1 Insert a blank, writable CD into your CD or DVD drive. 2 If a dialog box opens, click Take no action, then click OK.
www.gateway.com Creating music CDs and video DVDs 3 Click Start, All Programs, CyberLink DVD Solution, Power2Go, then click Power2Go. Power2Go opens along with the Select a Burning Task dialog box. 4 Click Music Disc in the left column, select CD in the right column, then click OK. The Select a Burning Task dialog box closes. 5 In the top pane, browse to the folder that contains the files or folders you want to burn to the CD, then click to select the file or folder.
CHAPTER 7: Using Your Computer Software www.gateway.com 7 After you select all your files, click . The Configuration/Information dialog box opens. 8 If you have one CD burner, click Burn. The Burning dialog box opens and Power2Go burns the files to the CD. -ORIf you have more than one CD burner, select the burner, then click Burn. The Burning dialog box opens and Power2Go burns the files to the CD.
www.gateway.com Creating music CDs and video DVDs 3 Click Start, All Programs, CyberLink DVD Solution, Power2Go, then click Power2Go. Power2Go opens along with the Select a Burning Task dialog box. 4 Click Video/Photo Disc in the left column, select your disc type in the right column, then click OK. The Select a Burning Task dialog box closes. 5 Click the Add Files button. The Open dialog box opens. 6 Browse to the folder that contains the video files you want to burn to the DVD.
CHAPTER 7: Using Your Computer Software www.gateway.com 8 Click the icon next to the Background Image box to select the image that appears behind your menu. 9 Click the icon next to the Background Music box to select the music that plays while your menu appears. 10 Type the title you want to appear on your menu in the Menu Caption Text box. 11 After you set up your DVD, click . The Configuration/Information dialog box opens.
www.gateway.com Creating and copying data CDs and DVDs Creating and copying data CDs and DVDs Creating a data CD or DVD To create a data CD or DVD: Important Some CDs have copy protection software. You cannot create MP3 files from these CDs and you may not be able to listen to these CDs on your computer. 1 Insert a blank, writable CD or DVD into your CD or DVD drive. 2 If a dialog box opens, click Take no action, then click OK.
CHAPTER 7: Using Your Computer Software www.gateway.com 4 Click Data Disc in the left column, select your disc type in the right column, then click OK. The Select a Burning Task dialog box closes. 5 In the top pane, browse to the folder that contains the files or folders you want to burn to the CD or DVD, then click to select the file or folder. Press and hold the CTRL key to select multiple files. 6 Drag the files or folders into the bottom pane.
www.gateway.com Creating and copying data CDs and DVDs 8 If you have one CD or DVD burner, click Burn. The Burning dialog box opens and Power2Go burns the files to the CD or DVD. -ORIf you have more than one CD or DVD burner, select the burner, then click Burn. The Burning dialog box opens and Power2Go burns the files to the CD or DVD. 9 When a message tells you that the recording is complete, click OK to start the LabelPrint program or Cancel to return to Power2Go.
CHAPTER 7: Using Your Computer Software www.gateway.com 2 Click Copy disc in the left column, then click OK. The Copy Disc dialog box opens. 3 Insert the music CD, data CD, or data DVD you want to copy into your CD or DVD drive. 4 Click the arrow to open the From list, then click the drive that contains your source disc. 5 Click the arrow to open the To list, then click your recordable CD or DVD drive. 6 Click Copy. The Burning dialog box opens.
www.gateway.com Using advanced multimedia software features Using advanced multimedia software features Windows Media Player advanced features You can use Windows Media Player to transfer WMA and MP3 files to your portable music player, to listen to Internet radio, and to watch Internet TV. For more information, see the Windows Media Player online help.
CHAPTER 7: Using Your Computer Software 76 www.gateway.
CHAPTER 8 Customizing Your Computer • Adjusting the desktop display settings • Adjusting monitor settings • Using the extended desktop • Changing the mouse settings • Changing power-saving settings 77
CHAPTER 8: Customizing Your Computer www.gateway.com Adjusting the desktop display settings Tips & Tricks If you are using a monitor, you can adjust the screen settings for brightness, contrast, and horizontal and vertical image position using the controls on the front of your monitor. For more information about these adjustments, see your monitor’s user guide. Adjusting the color depth and screen area are two of the most basic display settings you may need to change.
www.gateway.com Adjusting the desktop display settings 4 Click the arrow button to open the Color quality list, then click the color depth you want. Help & Support 5 Click OK, then click Yes. For more information about adjusting display settings, click Start, then click Help and Support. Type the phrase changing display settings in the Search box, then click the arrow.
CHAPTER 8: Customizing Your Computer www.gateway.com Changing the colors on your Windows desktop You can change the colors of Windows desktop items, such as the background color and dialog box title bars. To change desktop colors: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Appearance and Themes. 2 Click/Double-click the Display icon. The Display Properties dialog box opens. 3 Click the Appearance tab.
www.gateway.com Adjusting the desktop display settings Changing the desktop background Help & Support For more information about changing the desktop background, click Start, then click Help and Support. Type the phrase changing desktop background in the Search box, then click the arrow. You can change the Windows desktop background picture. Windows provides several backgrounds, or you can use pictures that you have created or retrieved from other sources.
CHAPTER 8: Customizing Your Computer www.gateway.com 3 Click the Screen Saver tab. 4 Click the arrow button to open the Screen Saver list, then click the screen saver you want. Windows previews the screen saver. If you want to customize the screen saver, click Settings, then make your changes. If the Settings button is not available, you cannot customize the screen saver you selected.
www.gateway.com Adjusting monitor settings Adjusting monitor settings Use the monitor controls to adjust the display image. Monitor buttons This monitor features an on-screen display (OSD) that lets you adjust contrast, brightness, and other settings for the monitor. The monitor saves changes you make to the settings, even if you turn off the monitor. Input button Auto button Brightness button Contrast button Menu button ■ ■ ■ ■ ■ Input OSD active: Press to move to previous menu.
CHAPTER 8: Customizing Your Computer www.gateway.com On-screen display options Adjusting OSD settings To adjust the OSD settings: 1 Press the Menu button. The OSD menu opens. 2 Press the Auto button and buttons to highlight a setting, then press the to open the selected menu or setting. 3 Press the and buttons to adjust the setting to the desired level or change the option. 4 Press the Input button to return to a previous menu.
www.gateway.com Adjusting monitor settings OSD Menu Description Picture menu Brightness—Adjusts the amount of light in the darkest portion of the picture. Use the lowest brightness setting you are comfortable with to maximize the life of the monitor backlights. You may need to readjust brightness after the monitor has warmed up. Contrast—Adjusts the level of white between the lightest and darkest portions of an image. Gamma—Customizes the gamma level.
CHAPTER 8: Customizing Your Computer www.gateway.com Using the extended desktop If your computer has a video card installed, you can use a second monitor to increase the size of your Windows desktop. You can use the additional desktop space to accommodate additional windows. To turn on extended desktop: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Appearance and Themes. 2 Click/Double-click the Display icon.
www.gateway.com Changing the mouse settings Changing the mouse settings Help & Support For more information about changing mouse settings, click Start, then click Help and Support. Type the phrase mouse settings in the Search box, then click the arrow. You can adjust the double-click speed, pointer speed, left-hand or right-hand configuration, and other mouse settings. To change your mouse settings: 1 Click Start, then click Control Panel. The Control Panel window opens.
CHAPTER 8: Customizing Your Computer www.gateway.com 2 Click/Double-click the Power Options icon. The Power Options Properties dialog box opens. 3 Click the arrow button to open the Power Schemes list, then click the power scheme you want. - OR Click an arrow button for the System standby, Turn off monitor, or Turn off hard disks timer, then click the time you want. To save your custom power scheme, click Save As and type a name for the scheme. 4 Click OK.
www.gateway.com Changing power-saving settings Activating and using Hibernate mode Help & Support For more information about hibernate mode, click Start, then click Help and Support. Type the phrase hibernate in the Search box, then click the arrow. Hibernate (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your computer completely off.
CHAPTER 8: Customizing Your Computer 90 www.gateway.
CHAPTER 9 Networking Your Computer • Introducing networking • Creating an Ethernet network • Testing your network • Sharing resources • Using the network • Adding a printer to your network 91
CHAPTER 9: Networking Your Computer www.gateway.com Introducing networking An Ethernet network consists of two or more computers connected together through an Ethernet cable. This connection type is commonly used in offices around the world and can be used to build computer networks in the home. Ethernet, Fast Ethernet, or Gigabit Ethernet Important Check local code requirements before installing Ethernet cable or other wiring in your home or office.
www.gateway.com Introducing networking Example router-based Ethernet network The following is an example of an Ethernet network. The network is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network. Tips & Tricks To add the ability to access a wireless Ethernet network to your wired Ethernet network, connect an access point to the router or use a router that has a built-in access point.
CHAPTER 9: Networking Your Computer www.gateway.com Determining if an Ethernet card is already installed on your computer To determine if an Ethernet card is already installed on your computer: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. 2 Click/Double-click System, click the Hardware tab, then click Device Manager. The Device Manager window opens.
www.gateway.com Creating an Ethernet network 5 Type a unique computer name in the Computer name box. This name identifies the computer to other users on the network. Use a computer name of up to 15 characters with no blank spaces. Each computer name must be unique on your network. All-numeric computer names are not allowed. Names must contain some letters. 6 Type a name for your workgroup in the Workgroup box. Use a workgroup name of up to 15 characters with no blank spaces.
CHAPTER 9: Networking Your Computer www.gateway.com 3 Right-click Local Area Connection, then click Properties. The Local Area Connection Properties dialog box opens. - OR If you do not have a LAN connection setup, click Create a new connection and follow the instructions in the New Connection Wizard. 4 Click to select the Internet Protocol (TCP/IP) check box in the This connection uses the following items list. If you do not see TCP/IP, drag the scroll bar to see more choices. 5 Click Properties.
www.gateway.com Creating an Ethernet network 9 Click OK to close the Local Area Connection Properties dialog box. 10 Click X to close the Network Connections window. 11 Repeat this procedure for every computer on your network. Setting up an Ethernet network We recommend using category 5, unshielded, twisted-pair cable (approximately 1/4-inch diameter with a thin outer-jacket, containing eight color-coded wires), and equipment compatible with this type of cable.
CHAPTER 9: Networking Your Computer www.gateway.com In addition to a router, you need a straight-through cable for each computer you want to connect to the network. Cable/DS L modem Router WAN port To set up a network using a router: 1 Plug one end of the power adapter into the AC connector on the router and the other end into a grounded, 110V electrical outlet. 2 Turn on your computers. 3 Plug one end of a straight-through network cable into any numbered port on the router (except the WAN port).
www.gateway.com Testing your network Testing your network Now that your home network is set up, log onto one of your computers and access a favorite Internet Web site.
CHAPTER 9: Networking Your Computer www.gateway.com 2 Click the Sharing tab. 3 If this is the first time you have shared a drive or folder, click Network Setup Wizard to enable remote access, then follow the on-screen instructions. - OR If you have previously enabled remote file access and you want to share a drive or folder with others on the network (network sharing), click to select the Share this folder on the network check box, type a shared name in the Shared name box.
www.gateway.com Using the network Sharing printers To share printers: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to share, then click Sharing. 4 Click Share this printer. 5 Click OK.
CHAPTER 9: Networking Your Computer www.gateway.com Mapping a network drive After a drive or folder on one computer is mapped as a drive on another computer, the contents of the drive or folder can be accessed as if the drive were attached directly to the computer. For example, the My Documents folder on computer 1 is mapped as the Z drive on computer 2. To access the My Documents folder on computer 1 from computer 2, double-click the Z drive.
www.gateway.com Adding a printer to your network 6 Double-click the folder where you want to copy the file to. 7 Click Edit, then click Paste. Printing files across the network To print files across the network: Important Before you can print a file across the network, you must install the driver for the printer on the computer you are sending the file from. You can obtain the printer driver and installation instructions from the CD that shipped with your printer or from the manufacturer’s Web site.
CHAPTER 9: Networking Your Computer 104 www.gateway.
CHAPTER 10 Protecting Your Computer • Using startup and hard drive passwords • Security updates • Updating Windows • Using BigFix 105
CHAPTER 10: Protecting Your Computer www.gateway.com Using startup and hard drive passwords Tips & Tricks Make sure that you use a password you can remember. The password feature is very secure, and you cannot bypass it. If you forget your password, you will have to return your computer to Gateway so we can reset it. Use a startup and hard drive password to keep other people from using your computer. You have to enter your password when you turn on your computer or access your files.
www.gateway.com Using startup and hard drive passwords To add, delete, or modify user accounts: 1 Click Start, then click Control Panel. 2 Click/Double-click the User Accounts icon. The User Accounts window opens. Help & Support 3 Follow the on-screen instructions to add, delete, or modify a user account. For more information about user accounts, click Start, then click Help and Support. Type the phrase user accounts in the Search box, then click the arrow.
CHAPTER 10: Protecting Your Computer www.gateway.com For more information about modifying security settings, see “Modifying security settings” on page 111. Your new Gateway computer has McAfee SecurityCenter installed. McAfee SecurityCenter includes the following components: ■ ■ ■ ■ McAfee VirusScan is an anti-virus subscription service. You can use VirusScan to protect your computer from viruses, worms, Trojan horses, and hybrid attacks.
www.gateway.com Using startup and hard drive passwords Starting McAfee SecurityCenter To start McAfee SecurityCenter: ■ Click Start, All Programs, McAfee, then click McAfee Security Center. McAfee SecurityCenter opens. Scanning for and removing viruses To scan for viruses: 1 Start McAfee SecurityCenter. 2 Click virusscan.
CHAPTER 10: Protecting Your Computer www.gateway.com 3 Click Scan My Computer for Viruses. 4 Click the location you want to scan, then select your scan options. 5 Click Scan. To remove a virus: 1 If McAfee SecurityCenter finds a virus, follow all on-screen instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan for the virus.
www.gateway.com Using startup and hard drive passwords Using Windows XP Security Center Windows Security Center helps protect your computer through: ■ ■ ■ ■ A firewall Automatic Windows updates Third-party virus protection software Security options in Internet Explorer Modifying security settings To modify security settings: 1 Click Start, Control Panel, then double-click Security Center. The Windows Security Center dialog box opens. 2 Click Internet Options or Windows Firewall.
CHAPTER 10: Protecting Your Computer www.gateway.com Security updates To keep your computer secure, you need to keep Windows XP and your computer’s system software up to date. Updating Windows Help & Support For more information about Windows Update, click Start, then click Help and Support. Type the phrase Windows Update in the Search box, then click the arrow. Windows Update helps you keep your computer up-to-date.
www.gateway.com Updating Windows Windows XP Security Center Use the Windows XP Security Center to schedule automatic updates. Windows can routinely check for the latest important updates for your computer and install them automatically. To schedule automatic updates: 1 Click Start, Control Panel, then double-click Security Center. 2 Click Automatic Updates. The Automatic Updates dialog box opens. 3 Make your changes to the schedule settings, then click OK.
CHAPTER 10: Protecting Your Computer www.gateway.com Using BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix. To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix.
CHAPTER 11 Recovering Your System • Understanding system recovery options • Creating recovery discs • Recovering your system 115
Chapter 1: Recovering Your System www.gateway.com Understanding system recovery options Most computer problems can be solved by following the information in “Troubleshooting” on page 137 or at support.gateway.com. Problem-solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions.
www.gateway.com Creating recovery discs Creating drivers and applications recovery discs Important If you are recording to CDs, make sure that they are CD-R and not CD-RW discs. If you are recording to a DVD, make sure that it is a DVD-R or DVD+R disc, not DVD-RW or DVD+RW discs. You can use drivers and applications recovery discs to restore device drivers or programs. You can create an unlimited number of drivers and applications recovery disc sets.
Chapter 1: Recovering Your System Important Use a permanent marker to label each disc “Gateway Driver and Application Recovery.” As you remove each disc from the drive, use the marker to label each disc 1 of x, 2 of x, 3 of x, and so on. www.gateway.com 7 Click OK. The program prepares the recovery files, then records the recovery files to the blank disc(s). 8 If a message tells you to insert another blank disc, remove the completed disc, then insert a blank disc.
www.gateway.com Creating recovery discs Copying drivers and applications recovery files to a network You can copy driver and application recovery files to a network location, so you can burn unlimited sets of drivers and applications recovery discs from a different computer that has a recordable drive.
Chapter 1: Recovering Your System www.gateway.com Creating discs from recovery files on a network Before you continue, make sure that your computer has a recordable drive. To create recovery discs from recovery files stored on a network: Important 1 Make sure that you have blank discs ready. If the ISO filenames start with If you are recording to CDs, make sure that they are CD-R and not CD-RW discs. If you are recording to DVDs, make sure that they are DVD-R or DVD+R discs, not DVD-RW or DVD+RW discs.
www.gateway.com Recovering your system Recovering specific files and software You can perform a partial recovery by recovering specific files, such as device drivers and most pre-installed software. If you need to recover software that did not come pre-installed on your system, you need to follow the software’s own instructions for installation. You can recover specific files using either the Start menu or a drivers and applications recovery disc that you have created.
Chapter 1: Recovering Your System www.gateway.com Recovering your system using Microsoft System Restore Before using Gateway System Recovery, you should try Microsoft System Restore to determine whether you can restore your system to a previous condition. Every time you install new device drivers or software, and every 24 hours (while your computer is turned on), Microsoft System Restore takes a “snapshot” of your system settings and saves it as a restore point.
www.gateway.com Recovering your system 5 Click Next. The Confirm Restore Point Selection dialog box opens. 6 Make sure that you want to use the restore point you selected, and read all notices on the screen. 7 Click Next, then follow the on-screen instructions to finish the restoration. If completing Microsoft System Restore does not solve your problem, restart Gateway System Recovery. See “Recovering your system from the hard drive” on page 123 for instructions.
Chapter 1: Recovering Your System Caution www.gateway.com 4 Click a system recovery option: The Full System Restore option deletes all files on your hard drive except the restore files. Make sure that you back up all personal data files before continuing this process. ■ ■ Full System Restore (Destructive) reformats the hard drive and restores the system software as it was when you purchased your computer. This process deletes your data files.
CHAPTER 12 Maintaining Your Computer • Scheduling maintenance • Caring for your computer • Managing hard drive space • Moving from your old computer 125
CHAPTER 12: Maintaining Your Computer www.gateway.com Scheduling maintenance Use the following table to set up a regular maintenance schedule. Maintenance task Monthl y When needed See...
www.gateway.com Caring for your computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best.
CHAPTER 12: Maintaining Your Computer www.gateway.com Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Managing hard drive space Windows provides several utilities you can use to manage your hard drive. Checking hard drive space To check hard drive space: Shortcut Start Ö My Computer Ö Right-click drive Ö Properties 1 Click Start, then click My Computer. The My Computer window opens.
www.gateway.com Managing hard drive space Deleting unnecessary files Delete unnecessary files, such as temporary Windows files, to free hard drive space. To use the Windows Disk Cleanup program: Shortcut Start Ö My Computer Ö Right-click drive Ö Properties Ö Disk Cleanup Ö OK Yes 1 Click Start, then click My Computer. The My Computer window opens. 2 Right-click the hard drive that you want to delete files from, for example Local Disk (C:), then click Properties.
CHAPTER 12: Maintaining Your Computer www.gateway.com 3 Click the Tools tab. 4 Click Check Now. 5 Click the options you want to use, then click Start. For help, press F1. Windows checks the drive for errors. This process may take several minutes. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK.
www.gateway.com Managing hard drive space To defragment the hard drive: Help & Support For more information about defragmenting the hard drive, click Start, then click Help and Support. Type the keyword defragmenting in the Search box, then click the arrow. 1 Click Start, then click My Computer. The My Computer window opens. 2 Right-click the hard drive that you want to defragment, for example Local Disk (C:), then click Properties. The Properties dialog box opens. 3 Click the Tools tab.
CHAPTER 12: Maintaining Your Computer www.gateway.com Scheduling maintenance tasks Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. The Scheduled Task Wizard lets you schedule maintenance tasks such as running Disk Defragmenter and Error-checking. To start the Scheduled Task Wizard: Help & Support For more information about using the Scheduled Tasks Wizard, click Start, then click Help and Support.
www.gateway.com Moving from your old computer Transferring files You can manually transfer your personal data files by copying them to removable media, such as a diskette, writable CD or DVD, USB flash drive, or Zip disk, or by using a home network. For more information, see “Creating and copying data CDs and DVDs” on page 71 or “Using the network” on page 101. Finding your files Many programs automatically save your personal data files in the My Documents folder.
CHAPTER 12: Maintaining Your Computer www.gateway.com To find files using Find or Search: 1 In Windows XP, click Start, then click Search. The Search Results window opens. - OR In Windows 98, Windows Me, or Windows 2000, click Start, Find or Search, then click For Files or Folders. The Search Results window opens. 2 Use Windows Find or Search to locate data files by file name or file type. For help on finding files, click Help, then click Help and Support Center or Help Topics.
www.gateway.com Moving from your old computer Installing your old printer or scanner Help & Support For more information about restoring your computer’s previous settings, click Start, then click Help and Support. Type the phrase system restore in the Search box, then click the arrow. Windows may have built-in support for older printers, scanners, or other peripheral devices. This means you do not need any additional software.
CHAPTER 12: Maintaining Your Computer www.gateway.com Installing your old programs You probably use some programs that did not come installed on your new computer, such as personal finance software, graphics programs, or games. Tips & Tricks If your new computer comes with a newer version of a program, it is usually better to use the newer version than to reinstall the old one. Help & Support For more information about restoring your computer’s previous settings, click Start, then click Help and Support.
CHAPTER 13 Troubleshooting • Safety guidelines • First steps • Solving problems • Telephone support 137
CHAPTER 13: Troubleshooting www.gateway.com Safety guidelines While troubleshooting your computer, follow these safety guidelines: ■ ■ ■ Never remove your computer case cover while your computer is turned on and while the modem cable, network cable, and power cord are connected. Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” in your hardware reference.
www.gateway.com Solving problems Solving problems Troubleshooting topics are listed in alphabetical order. Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Make sure that you have installed the required software. For more information, see the documentation that came with your add-in card. Audio See “Sound” on page 151. Battery See “Power” on page 149.
CHAPTER 13: Troubleshooting www.gateway.com Audio CD does not produce sound ■ Make sure that the disc label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■ Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 52. ■ Make sure that the mute controls are turned off. For more information, see “Adjusting the volume” on page 52.
www.gateway.com Solving problems Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. You cannot save a file to diskette or you see the message “disk is full or write-protected” ■ Make sure that the write-protection tab on the upper-right corner of the diskette is down (unprotected). ■ Delete unnecessary files on the diskette and try again. ■ Make sure that the diskette you are using is IBM-compatible. ■ Try a different diskette.
CHAPTER 13: Troubleshooting www.gateway.com Display Help & Support For more information about changing the screen resolution, click Start, then click Help and Support. Type the phrase screen resolution in the Search box, then click the arrow. click the arrow. The screen resolution is not correct ■ Change the screen resolution from the Display Properties dialog box. For more information, see “Adjusting the color depth” on page 78.
www.gateway.com Solving problems Ethernet You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers are plugged into a powered electrical outlet and turned on. ■ Make sure that the router is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they are working.
CHAPTER 13: Troubleshooting www.gateway.com Hard drive Caution All deleted files will be lost when you empty the Recycle Bin. Help & Support For more information about file management, click Start, then click Help and Support. Type the phrase file management in the Search box, then click the arrow. You see an “Insufficient disk space” error message ■ Delete unnecessary files from the hard drive using Disk Cleanup.
www.gateway.com Solving problems You see an “Unable to locate host” message and are unable to browse the Internet ■ This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. ■ Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser.
CHAPTER 13: Troubleshooting www.gateway.com Memory Help & Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the phrase memory error in the Search box, then click the arrow. You see a “Memory error” message ■ Use a third-party diagnostic program to help determine if a memory module is failing. You see a “Not enough memory” error message ■ Close all programs, then restart your computer.
www.gateway.com Solving problems 3 Click the location from which you are dialing, then click Edit. Help & Support For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search box, then click the arrow. 4 Make sure that all settings are correct. ■ ■ ■ Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.
CHAPTER 13: Troubleshooting www.gateway.com The modem is not recognized by your computer ■ Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer. See your hardware reference or setup poster to make sure that the connections have been made correctly. ■ If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).
www.gateway.com Solving problems Mouse The mouse does not work ■ Make sure that the mouse cable is plugged in correctly. ■ Shut down and restart your computer. ■ Remove all extension cables and switch boxes. ■ Try a mouse you know is working to make sure that the mouse port works. The mouse works erratically ■ If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.
CHAPTER 13: Troubleshooting www.gateway.com The printer is on but will not print ■ Check the cable between the printer and your computer. Make sure that it is connected to the correct port. ■ Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online. ■ Check the cable for bent or broken pins.
www.gateway.com Telephone support Sound Help & Support For more information about sound troubleshooting, click Start, then click Help and Support. Type the phrase sound troubleshooter in the Search box, then click the arrow. You are not getting sound from the speakers ■ If you are using external speakers, make sure that they are turned on. ■ Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 52. ■ Make sure that mute controls are turned off.
CHAPTER 13: Troubleshooting www.gateway.com ■ ■ Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. Make sure that your computer is nearby at the time of your call. The technician may have you follow troubleshooting steps. Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services.
www.gateway.com Telephone support Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■ Help & Support For more how-to information about Windows, click Start, then click Help and Support. Type the keyword practice in the Search box, then click the arrow. ■ ■ The printed or online documentation that came with your hardware or software.
CHAPTER 13: Troubleshooting 154 www.gateway.
APPENDIX A Safety, Regulatory, and Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 155
: Safety, Regulatory, and Legal Information www.gateway.com Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
www.gateway.com Safety, Regulatory, and Legal Information Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
: Safety, Regulatory, and Legal Information www.gateway.
www.gateway.com Safety, Regulatory, and Legal Information Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health.
: Safety, Regulatory, and Legal Information www.gateway.com Notices Copyright © 2006 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Index A accessing shared drives 101 shared files 102 shared folders 101 accessories safety precautions 156 accounts Internet 31 ISP 31 user 106 activity indicators See indicators adding icons to desktop 17 user accounts 106 address e-mail 33 Web 32 application buttons 11 application key 10, 11 arrow keys 10, 11 AU file 55 audio configuring jacks 54 muting 52 playing 55 audio CD adding tracks to library 61 editing track information 61 playing 56 See also CD audio playback buttons 10, 11 AVI file 55 B backgr
Index defragmenting hard drive 130 deleting files and folders 16, 21, 22, 28, 129 desktop adding icons 17 adding shortcuts 17 adjusting settings 78 changing background 81 changing color depth 78 changing color scheme 80 changing number of colors 78 extended 86 selecting screen saver 81 using 16 using Start menu 17 DHCP 95 directional keys 10, 11 disconnecting from Internet 31 Disk Cleanup 129 Disk Defragmenter 130 diskette drive 44 troubleshooting 141 diskette drive identifying 44 troubleshooting 141 using
www.gateway.com fragmentation 130 function keys 10, 11 G Gateway Web address 2 Web site 2 Gigabit Ethernet 92 H hard drive backing up files 131 checking for errors 129 checking for free space 128 defragmenting 130 deleting files and folders 129 scanning for errors 129 troubleshooting 144 help online 4 using 3 Help and Support 3 searching 3 starting 3 Hibernate mode 89 hyperlinks 31 I i.
Index www.gateway.
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Index tutoring fee-based 153 U uninterruptible power supply (UPS) 8, 48 un-sharing drives 100 folders 100 updates security 112 virus definitions 110 updating device drivers 2 virus definitions 110 Windows 112 UPS 8, 48 USB port 14 user accounts adding in Windows XP 106 switching in Windows XP 106 V video capturing to computer 63 creating 62 editing 62, 64 playing 55, 58 saving 64 transferring to computer 63 Video Capture Wizard 63 viewing shared drives 101 shared folders 101 virus protecting against 107,
MAN PFL6 USR GDE R0 3/06
