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8512280.book Page i Monday, March 26, 2007 4:25 PM Contents Chapter 1: About This Reference. . . . . . . . . . . . 1 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessing the online User Guide . . . . . . . . . . . . . . . . . . . . . . 2 Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . 3 Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front . . . . . .
8512280.book Page ii Monday, March 26, 2007 4:25 PM Contents Creating discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . 28 Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Using a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Configuring the audio jacks . . . . . . . . . . .
8512280.book Page iii Monday, March 26, 2007 4:25 PM www.gateway.com Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . 69 Replacing the heat sink and processor . . . . . . . . . . . . . . . . 70 Replacing the I/O board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Adding or replacing an expansion card . . . . . . . . . . . . . . . . 74 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . 76 Chapter 6: Maintaining Your Computer . . . . .
8512280.book Page iv Monday, March 26, 2007 4:25 PM Contents Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Media Center . . . . . . . . . .
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512280.book Page 2 Monday, March 26, 2007 4:25 PM CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all other computer information, see your online User Guide. For more information For more information about your computer, visit Gateway’s Support page at www.
8512280.book Page 3 Monday, March 26, 2007 4:25 PM www.gateway.com Gateway contact information The label on the side of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance.
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8512280.book Page 6 Monday, March 26, 2007 4:25 PM CHAPTER 2: Checking Out Your Computer Front Optical disc drive Additional drive bay Memory card reader (optional) Power button/ power indicator Hard drive indicator IEEE 1394 ports USB ports Headphone jack Microphone jack Component Icon Description Optical disc drive Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type).
8512280.book Page 7 Monday, March 26, 2007 4:25 PM www.gateway.com Component Icon Description IEEE 1394 ports Plug IEEE 1394 (also known as Firewire®) devices (such as a digital camcorder) into these 6-pin IEEE 1394 ports. USB ports Plug USB (Universal Serial Bus) devices (such as a USB external drive, printer, scanner, camera, keyboard, or mouse) into these ports. Headphone jack Plug powered, analog front speakers, an external amplifier, or headphones into this jack.
8512280.book Page 8 Monday, March 26, 2007 4:25 PM CHAPTER 2: Checking Out Your Computer Back Important Your computer’s hardware options and port locations may vary from this illustration. Power connector Cover release lever Case thumbscrew and Kensington lock slot Security tape 5.
8512280.book Page 9 Monday, March 26, 2007 4:25 PM www.gateway.com Component Icon Description Rear speaker jack (black plug) Plug your rear right and left speakers into this jack. For more information, see “Configuring the audio jacks” on page 32. Audio input (Line in) jack (blue plug) -ORSide speaker jack This jack is user configurable for one of the following: Stereo in: Plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer (Default).
8512280.book Page 10 Monday, March 26, 2007 4:25 PM CHAPTER 2: Checking Out Your Computer Component Icon Description Expansion slot cover thumbscrew Remove this screw and open the expansion slot cover to unlock the expansion cards. Telephone jack (optional) Plug the cord from your telephone into this jack. Power connector Plug the power cord into this connector. S/PDIF output jack (optional) Plug an optical cable from an amplifier or entertainment system into this jack for digital sound.
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8512280.book Page 12 Monday, March 26, 2007 4:25 PM CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is perpendicular to your line of sight, and the top of the screen is no higher than eye level. • Place your feet flat on the floor or on a footrest.
8512280.book Page 13 Monday, March 26, 2007 4:25 PM www.gateway.com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes. • Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark room.
8512280.book Page 14 Monday, March 26, 2007 4:25 PM CHAPTER 3: Setting Up and Getting Started Sitting at your computer • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. • Do not slouch forward or lean far back. Sit with your • • back straight so your knees, hips, and elbows form right angles when you work. Take breaks to stand and stretch your legs. Avoid twisting your torso or neck.
8512280.book Page 15 Monday, March 26, 2007 4:25 PM www.gateway.com Checking the voltage selection Caution If you set the voltage selection switch incorrectly, your system will be damaged. Make sure this switch is set correctly for your location before turning on your computer. In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply should always be set to this when your computer is operating in the United States.
8512280.book Page 16 Monday, March 26, 2007 4:25 PM CHAPTER 3: Setting Up and Getting Started Connecting a dial-up modem Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Your computer may have a 56K modem that you can use with a standard telephone line to connect to the Internet or fax documents. To connect the modem: 1 Insert one end of the modem cable into the modem jack on the modem at the back of your computer.
8512280.book Page 17 Monday, March 26, 2007 4:25 PM www.gateway.com 5 To open your computer’s Start menu, click (Start). From that menu, you can run programs and search for files. For more information on using your computer’s menus, see “Using Windows” and “Customizing Windows” in your online User Guide. Waking up your computer Tip For more information about changing the power button mode, see the “Customizing” chapter in your online User Guide.
8512280.book Page 18 Monday, March 26, 2007 4:25 PM CHAPTER 3: Setting Up and Getting Started To put your computer to sleep: 1 Click (Start), then click (power). The computer saves your session and partially shuts down to save power. 2 To “wake” your computer, press a key on the keyboard or press the power button. If the computer remains in Sleep mode, press the power button. To turn off your computer: (Start), click the arrow next to the lock icon, then click Shut Down. The computer turns off.
8512280.book Page 19 Monday, March 26, 2007 4:25 PM www.gateway.com 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer back on. Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active.
8512280.book Page 20 Monday, March 26, 2007 4:25 PM CHAPTER 3: Setting Up and Getting Started Feature Icon Description Navigation keys Press these keys to move the cursor to the beginning of a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a document. Indicators Show if your NUM LOCK, CAPS LOCK, or SCROLL LOCK keys are activated. Press the corresponding key to activate the function.
8512280.book Page 21 Monday, March 26, 2007 4:25 PM www.gateway.com Feature Icon Description Sleep button Press this button to activate your computer’s Sleep (power-saving) mode. Function keys Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
8512280.book Page 22 Monday, March 26, 2007 4:25 PM CHAPTER 3: Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can use the left and right buttons on the mouse to select objects on the display.
8512280.book Page 23 Monday, March 26, 2007 4:25 PM www.gateway.com You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. To... Do this... Move the pointer on the computer display Move the mouse around. If you reach the edge of your mouse pad and need to move the mouse farther, lift the mouse and place it in the middle of the mouse pad, then continue moving the mouse.
8512280.book Page 24 Monday, March 26, 2007 4:25 PM CHAPTER 3: Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components: Activity indicator (location varies) Manual eject hole (location varies) Eject button Loading an optical disc To insert an optical disc: 1 Press the eject button on the optical disc drive. Important When you place a single-sided disc in the tray, make sure that the label side is facing up.
8512280.book Page 25 Monday, March 26, 2007 4:25 PM www.gateway.com Identifying optical drive types Your computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your optical drive has this logo... Your drive type is... Use your drive for... CD Installing programs, playing audio CDs, and accessing data. CD-RW Installing programs, playing audio CDs, accessing data, and creating CDs.
8512280.book Page 26 Monday, March 26, 2007 4:25 PM CHAPTER 3: Setting Up and Getting Started If your optical drive has this logo... Your drive type is... Use your drive for... DVD-RAM/-RW Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and DVD-RAM, DVD-R, or DVD-RW discs.
8512280.book Page 27 Monday, March 26, 2007 4:25 PM www.gateway.com Playing a DVD A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data capacity. Because of this increased capacity, full-length movies, several albums of music, or several gigabytes of data can fit on a single disc. DVDs can be played on a DVD player or a DVD drive-equipped computer. For more information about playing DVDs, see your online User Guide.
8512280.book Page 28 Monday, March 26, 2007 4:25 PM CHAPTER 3: Setting Up and Getting Started Creating discs Recording to optical discs You can use the disc burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide. Creating audio and video files You can create audio and music files, either from scratch or from music CDs.
8512280.book Page 29 Monday, March 26, 2007 4:25 PM www.gateway.com Memory card types The memory card reader supports several memory card types. To determine which types are supported by your card reader and the slots to use for each type of card, examine the face plate of the reader. Each slot is assigned a different drive letter (for example, the E: and F: drives) so data can be transferred from one memory card type to another.
8512280.book Page 30 Monday, March 26, 2007 4:25 PM CHAPTER 3: Setting Up and Getting Started Adjusting the volume You can adjust volume using your speakers’ controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external speakers, turn the knob on the front of the speakers. -ORUse the mute and volume control buttons on the keyboard.
8512280.book Page 31 Monday, March 26, 2007 4:25 PM www.gateway.com 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds). 5 Click X in the top-right corner of the window to close it.
8512280.book Page 32 Monday, March 26, 2007 4:25 PM CHAPTER 3: Setting Up and Getting Started Configuring the audio jacks If the back of your computer has five audio jacks, they are universal jacks. This means that they can be used for more than one purpose. For example, the blue jack on the computer can be a stereo in jack or a stereo out jack. To use the audio jacks for something other than the default audio device, you need to configure the audio jacks.
8512280.book Page 33 Monday, March 26, 2007 4:25 PM www.gateway.com Installing a printer, scanner, or other device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire®), Universal Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer.
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8512280.book Page 36 Monday, March 26, 2007 4:25 PM CHAPTER 4: Advanced Hardware Setup Setting up your CrossFire video cards If your computer came with two CrossFire™ video cards installed, they must be connected correctly to work. To connect your CrossFire video cards: 1 Connect the CrossFire cable’s VHDCI plug to the VHDCI port on the upper (“primary”) of the two Crossfire cards.
8512280.book Page 37 Monday, March 26, 2007 4:25 PM www.gateway.com 4 If your monitor has a DVI connection, connect your monitor’s DVI cable to the longer of the two DVI cables. - OR If your monitor has only a VGA connection, connect the DVI-to-VGA adapter to the longer of the two DVI cables, then connect your monitor’s VGA cable to the adapter. DVI connector Help For the latest information on setting up your CrossFire video cards, see www.ati.com/crossfire.
8512280.book Page 38 Monday, March 26, 2007 4:25 PM CHAPTER 4: Advanced Hardware Setup To enable CrossFire: 1 Click (Start), All Programs, Catalyst Control Center, then click CCC. The Control Center opens. 2 Click the CrossFire setting, click Enable CrossFire, then click OK.
8512280.book Page 39 Monday, March 26, 2007 4:25 PM www.gateway.com 7 Right-click the number 2 icon in the box to the right, then click Enable. 8 Repeat Step 7 for each additional connected monitor. Setting up RAID About RAID RAID (Redundant Array of Inexpensive/ Independent Disks) lets your computer use multiple hard drives more efficiently. Your computer supports RAID 0, RAID 1, RAID 5, and RAID 10. RAID 0 for performance RAID 0 lets your computer see multiple hard drives as a single drive.
8512280.book Page 40 Monday, March 26, 2007 4:25 PM CHAPTER 4: Advanced Hardware Setup In the graphic below, each letter represents a unique block of data, and each column represents a separate hard drive. RAID 0 A C E B D F How it makes file storage cheaper Because RAID 0 lets your computer see multiple hard drives as a single drive, you can install several lower capacity (less expensive) drives and have the same single-drive storage simplicity and capacity as a larger, more expensive hard drive.
8512280.book Page 41 Monday, March 26, 2007 4:25 PM www.gateway.com In the graphic below, each letter represents a unique block of data, and each column represents a separate hard drive. RAID 1 A B C A B C File reading performance (seek time) is increased using the same methods that RAID 0 uses, although writing speed is the same as if writing to a single hard drive. Drawback RAID 1 treats the entire array as a single drive with the storage capacity of the smallest physical drive in the array.
8512280.book Page 42 Monday, March 26, 2007 4:25 PM CHAPTER 4: Advanced Hardware Setup In the graphic below, each letter represents a unique block of data, and the number next to each number represents which copy of the data files are stored. The “P” next to a letter represents parity (error-checking) information, and each column represents a separate hard drive.
8512280.book Page 43 Monday, March 26, 2007 4:25 PM www.gateway.com Preparing your computer for RAID Setting up RAID on your computer can involve two major steps, depending on how your computer has been configured. To prepare your computer for RAID: 1 Configure the RAID arrays. See the Array Manager User Guide, or “Configuring RAID” on page 43. 2 Install the operating system.
8512280.book Page 44 Monday, March 26, 2007 4:25 PM CHAPTER 4: Advanced Hardware Setup Creating a RAID volume Because RAID can be configured so many ways, this procedure covers only the basics. To configure RAID: 1 Start (or restart) your computer. During startup, the RAID option screen appears. (Number and specifications of your drives may vary from the example.) 2 While the RAID option screen is open, press CTRL+i. The Matrix Storage Manager opens. 3 Highlight 1. Create RAID Volume, then press ENTER.
8512280.book Page 45 Monday, March 26, 2007 4:25 PM www.gateway.com 4 Change the following settings: • Name—Type a volume name (up to 16 characters) or use the default name, then press ENTER. • RAID Level—Press ↑ or ↓ to select the RAID level, • • • then press ENTER. Select Disks—Press ↑ or ↓ to highlight drives, press the spacebar to select (mark with a green triangle) each drive to use in the array, then press ENTER. You must select a minimum of two drives.
8512280.book Page 46 Monday, March 26, 2007 4:25 PM CHAPTER 4: Advanced Hardware Setup 4 Press ↑ or ↓ to highlight the RAID volume you want to delete, then press DELETE. A warning message appears. 5 Type Y to confirm volume deletion. Resetting drives to non-RAID status To troubleshoot or repair incompatible RAID configurations, failed RAID volumes, or failed drives within a RAID volume, you can reset (remove from the RAID) the drives until the problems can be resolved.
8512280.book Page 47 Monday, March 26, 2007 4:25 PM www.gateway.com Overclocking the processor If your computer comes with an Extreme Edition CPU, the CPU is “unlocked,” which means its clock speed (operating speed) can be increased (overclocked) beyond the default processor speed. Overclocking may result in system instability. To change the clock speed of your processor: 1 Turn off your computer and disconnect the power cord. 2 Place your computer on its side with the side accesss panel facing up.
8512280.book Page 48 Monday, March 26, 2007 4:25 PM CHAPTER 4: Advanced Hardware Setup 10 Press F10 to exit BIOS, then press Y to accept the changes. The screen displays the message “Turn off power and reinstall the jumper in Normal mode position.” 11 Turn off the computer. 12 Disconnect the power cord and follow all anti-static precautions. 13 Return the jumper to the Normal position (bridging pins 1-2). 14 Close the computer case. 15 Reconnect the power cord. 16 Turn the computer on.
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8512280.book Page 50 Monday, March 26, 2007 4:25 PM CHAPTER 5: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.
8512280.book Page 51 Monday, March 26, 2007 4:25 PM www.gateway.com Opening the case Your computer case provides easy access to internal components. Removing the side panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the side panel: 1 Follow the instructions in “Preventing static electricity discharge” on page 50.
8512280.book Page 52 Monday, March 26, 2007 4:25 PM CHAPTER 5: Upgrading Your Computer 6 Lift the cover release lever, then swing the side panel away from the computer.
8512280.book Page 53 Monday, March 26, 2007 4:25 PM www.gateway.com Removing the front bezel To remove the front bezel: • Push on the three spring tabs, grasp the right side of the front bezel, then pull the bezel out and away from the case.
8512280.book Page 54 Monday, March 26, 2007 4:25 PM CHAPTER 5: Upgrading Your Computer Closing the case Replacing the front bezel To replace the front bezel: 1 Insert the tabs on the left side of the bezel into the slots in the left side of the computer. Tabs and slots 2 Swing the right side of the bezel in so the tabs on the right side of the bezel go into the slots on the right side of the computer. 3 Press the right side of the bezel firmly until it snaps into place.
8512280.book Page 55 Monday, March 26, 2007 4:25 PM www.gateway.com 2 Insert the bottom edge of the side panel into the inside bottom edge of the computer, then swing the side panel in toward the top of the computer to secure it into place. 3 Replace the side panel thumbscrew. 4 Reconnect the cables and power cord. Adding or replacing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory.
8512280.book Page 56 Monday, March 26, 2007 4:25 PM CHAPTER 5: Upgrading Your Computer 3 Find the memory module banks on your system board. Channel B slot 1 Channel B slot 0 Channel A slot 1 Channel A slot 0 4 If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank.
8512280.book Page 57 Monday, March 26, 2007 4:25 PM www.gateway.com 7 Replace the side panel by following the instructions in “Replacing the side panel” on page 54. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click (Start), right-click Computer, then click Properties. The amount of memory in your computer is displayed. Replacing the system battery Warning Danger of explosion if battery is incorrectly replaced.
8512280.book Page 58 Monday, March 26, 2007 4:25 PM CHAPTER 5: Upgrading Your Computer 7 Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. Important Your computer’s battery location may vary from the illustration below. Battery 8 Push the battery release tab. The battery pops out of the socket. 9 Make sure that the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place.
8512280.book Page 59 Monday, March 26, 2007 4:25 PM www.gateway.com Adding or replacing an optical disc drive To add or replace an optical disc drive: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 51. 2 Remove the front bezel by following the instructions in “Removing the front bezel” on page 53. Important The color and shape of your replacement drive's front cover may vary from your original drive.
8512280.book Page 60 Monday, March 26, 2007 4:25 PM CHAPTER 5: Upgrading Your Computer 5 Slide the drive release latch toward the back of the computer to release the drive. 6 Slide the drive forward and out of the drive bay. 7 If you are replacing a drive, note any jumper settings on the old drive and set the jumpers on the new drive to be the same. If you are installing a new drive, follow the manufacturer’s instructions.
8512280.book Page 61 Monday, March 26, 2007 4:25 PM www.gateway.com 3 Disconnect the memory card reader cables, noting their locations and orientation. (You will reconnect the cables after you install the new memory card reader.) 4 Remove the thumbscrew holding the card reader in the drive bay. Thumbscrew 5 Slide the drive release latch back to release the card reader, then slide the card reader out of the case.
8512280.book Page 62 Monday, March 26, 2007 4:25 PM CHAPTER 5: Upgrading Your Computer Adding or replacing a hard drive To add or replace a hard drive: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 51. 2 If you are adding a new drive, slide the drive release latch toward you, then go to Step 5. - OR If you are replacing an existing drive, go to the next step. 3 Disconnect the drive cables, noting their locations and orientation.
8512280.book Page 63 Monday, March 26, 2007 4:25 PM www.gateway.com 4 Remove the hard drive by sliding it out of the drive bay. 5 Note any jumper settings on the old drive and set the jumper on the new drive to be the same. If you are installing a new drive, follow the manufacturer’s instructions. Jumper 6 Slide the new drive into the drive bay, then secure it in the drive bay by sliding the drive release latch in toward the computer.
8512280.book Page 64 Monday, March 26, 2007 4:25 PM CHAPTER 5: Upgrading Your Computer 7 If you are replacing a drive, reconnect the drive cables using your notes from Step 3. If you are installing a new drive, follow the manufacturer’s instructions for connecting it to the system board. You can also refer to the following figure: SATA 0 port SATA 1 port SATA 2 port SATA 3 port 8 Replace the side panel by following the instructions in “Replacing the side panel” on page 54.
8512280.book Page 65 Monday, March 26, 2007 4:25 PM www.gateway.com Replacing the front fan To replace the front fan: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 51. 2 Remove the fan cover by squeezing the top (1) and bottom (1), then pulling the cover (2) out. 1 2 1 3 Disconnect the fan cable from the system board. The location of the fan connection may vary, so trace the fan cable from the fan to the system board.
8512280.book Page 66 Monday, March 26, 2007 4:25 PM CHAPTER 5: Upgrading Your Computer 4 Remove the fan mount by pressing in on the flat area (1) near the front, then rotating the fan mount (2) back. 2 1 5 Slide the old fan out of the fan mount. 6 Slide the new fan into the fan mount. Caution Be careful not to catch the wires connecting the power button to the system board when rotating the fan mount. A notch has been provided for routing these wires.
8512280.book Page 67 Monday, March 26, 2007 4:25 PM www.gateway.com Replacing the rear fan Tools You need a Phillips screwdriver to replace the rear fan. To replace the rear fan: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 51. 2 Disconnect the fan cable from the system board. The location of the fan connection may vary, so trace the fan cable from the fan to the system board.
8512280.book Page 68 Monday, March 26, 2007 4:25 PM CHAPTER 5: Upgrading Your Computer 3 Remove the four screws that secure the fan to the inside back of the computer, then remove the fan from inside the computer. Note the orientation of the fan and install the new fan the same way. Screws 4 Insert the new fan into the computer and line it up with the screw holes on the back of the computer, then replace the screws that secure it to the back of the computer.
8512280.book Page 69 Monday, March 26, 2007 4:25 PM www.gateway.com Replacing the power supply Tools You need a Phillips screwdriver and a Torx® or “star” driver (size T15) to replace the power supply. A slotted (flat) screwdriver can be used in place of the Torx driver, but it must be the 7/64" (3 mm) size, and you must be very careful while applying torque so that the screw head does not get stripped.
8512280.book Page 70 Monday, March 26, 2007 4:25 PM CHAPTER 5: Upgrading Your Computer 9 Reconnect the power supply cables using your notes from Step 2. 10 Replace the side panel. Replacing the heat sink and processor Tools You need a Phillips screwdriver to replace the heat sink. To replace the heat sink and processor: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 51. 2 For more stability, place your computer on its side.
8512280.book Page 71 Monday, March 26, 2007 4:25 PM www.gateway.com 4 Loosen the four screws that secure the heat sink to the system board, then remove the heat sink. (The screws cannot be completely removed.) Caution The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you remove the old heat sink or unpack the new heat sink so you do not damage the TIM. Screws 5 Release the processor by pushing down on the lever, then lifting the lever completely up.
8512280.book Page 72 Monday, March 26, 2007 4:25 PM CHAPTER 5: Upgrading Your Computer 9 Replace the fan cover. 10 Return your computer to its upright position. 11 Replace the side panel by following the instructions in “Replacing the side panel” on page 54. Replacing the I/O board Tools You need a Phillips screwdriver to replace the I/O board. To replace the front I/O board: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 51.
8512280.book Page 73 Monday, March 26, 2007 4:25 PM www.gateway.com 4 Remove the screw that secures the front I/O panel board to the computer, then remove the I/O panel board by pushing it toward the back of the computer. Screw 5 Disconnect the cable from the old I/O panel board and connect it to the new I/O panel board. 6 Insert the new I/O panel board into the computer, then replace the screw. 7 Place the front I/O assembly onto the computer, then replace the screw.
8512280.book Page 74 Monday, March 26, 2007 4:25 PM CHAPTER 5: Upgrading Your Computer Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 51. Important Your computer hardware options and port locations may vary from the illustrations below. 2 Loosen the thumbscrew on the expansion card cover. 3 Open the expansion card cover.
8512280.book Page 75 Monday, March 26, 2007 4:25 PM www.gateway.com 4 To remove the PCIx card support brackets, slide them toward the back of the case (1) until they slip free, then pull the front of the brackets away from the computer (2) and remove them. 5 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface.
8512280.book Page 76 Monday, March 26, 2007 4:25 PM CHAPTER 5: Upgrading Your Computer 8 Install the new card into the expansion slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways. Refer to the following illustration for help: PCIe×16 PCI PCI PCIe×16 PCI 9 Tighten the thumbscrew on the expansion card cover.
8512280.book Page 77 Monday, March 26, 2007 4:25 PM www.gateway.com 3 Disconnect any cables that are attached to any expansion cards, noting their locations and orientation. (You will reconnect the cables after you install the cards on the new board.) 4 Remove the expansion cards by following the instructions in “Adding or replacing an expansion card” on page 74. You can slightly seesaw a card end-to-end to loosen it, but do not bend a card sideways.
8512280.book Page 78 Monday, March 26, 2007 4:25 PM CHAPTER 5: Upgrading Your Computer 6 Find the memory module banks on your system board. 7 Gently pull the plastic tabs away from the sides of the memory modules, then remove them. Caution The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you remove the old heat sink so you do not damage the TIM. 8 Loosen the four screws that secure the heat sink to the system board, then remove the heat sink.
12280.book Page 79 Monday, March 26, 2007 4:25 PM www.gateway.com 10 Remove the seven system board screws. Screws Screws 11 Lift the system board up and out of the case. 12 Align the new system board on the standoffs and secure it into the computer case with the screws. 13 If your replacement system board does not include a processor, go to Step 14. -ORIf your replacement system board includes a processor, go to Step 17.
8512280.book Page 80 Monday, March 26, 2007 4:25 PM CHAPTER 5: Upgrading Your Computer 16 Install the processor onto the new system board making sure that Pin 1 on the processor (indicated by the silk-screened arrow on the corner of the processor) aligns with Pin 1 on the processor socket (indicated by the absence of a pin hole in the processor socket), then return the lever to its locked position. 17 Connect the power and data cables using your notes from Step 9.
8512280.book Page 81 Monday, March 26, 2007 4:25 PM www.gateway.com 23 Return your computer to its upright position. 24 Replace the side panel by following the instructions in “Replacing the side panel” on page 54.
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8512280.book Page 84 Monday, March 26, 2007 4:25 PM CHAPTER 6: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule.
8512280.book Page 85 Monday, March 26, 2007 4:25 PM www.gateway.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put it in the original packaging materials. • Keep your computer away from magnetic fields. Magnetic fields can erase data on hard drives.
8512280.book Page 86 Monday, March 26, 2007 4:25 PM CHAPTER 6: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best.
8512280.book Page 87 Monday, March 26, 2007 4:25 PM www.gateway.com Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys. To clean the keyboard: 1 Use an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. 2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again.
8512280.book Page 88 Monday, March 26, 2007 4:25 PM CHAPTER 6: Maintaining Your Computer Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean an optical disc: 1 Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Updating Windows Windows Update helps you keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware.
8512280.book Page 89 Monday, March 26, 2007 4:25 PM www.gateway.com Using BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix. To start BigFix: (Start), All Programs, Accessories, System Tools, then click BigFix.
8512280.book Page 90 Monday, March 26, 2007 4:25 PM CHAPTER 6: Maintaining Your Computer Managing hard drive space Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens.
8512280.book Page 91 Monday, March 26, 2007 4:25 PM www.gateway.com 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space.
8512280.book Page 92 Monday, March 26, 2007 4:25 PM CHAPTER 6: Maintaining Your Computer • My files only cleans only the folders for the currently logged in user. • Files from all users on this computer cleans all folders. The Disk Cleanup dilalog box opens. 3 Click to select the types of files you want to delete, then click OK. The types of files you indicated are deleted. Help For more information about keeping the hard drive free of unnecessary files, click Start, then click Help and Support.
8512280.book Page 93 Monday, March 26, 2007 4:25 PM www.gateway.com 3 Click Check Now, then click Start. Your drive is checked for errors. This process may take several minutes. Important Error checking cannot scan a drive while the drive is being used, so if you try to check your hard drive for errors, you see a prompt asking you if you want to scan the hard drive later (the next time you restart your computer). If you see this prompt, click Schedule disc check.
8512280.book Page 94 Monday, March 26, 2007 4:25 PM CHAPTER 6: Maintaining Your Computer To defragment the hard drive: 1 Disconnect your computer from the network. 2 Click (Start), All Programs, Accessories, System Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens. 3 Click Defragment now. This process may take hours to complete, depending on the size of the drive being defragmented.
8512280.book Page 95 Monday, March 26, 2007 4:25 PM www.gateway.com To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up, click Properties, then click the Tools tab. 3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a backup storage location and the files and folders to back up. Help For more information about backing up files, click Start, then click Help and Support.
8512280.book Page 96 Monday, March 26, 2007 4:25 PM CHAPTER 6: Maintaining Your Computer Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To start the Task Scheduler: 1 Click (Start), All Programs, Accessories, System Tools, then click Task Scheduler. The Task Scheduler dialog box opens.
8512280.book Page 97 Monday, March 26, 2007 4:25 PM www.gateway.com Moving from your old computer Transferring files and settings automatically You can move your files, folders, software settings, and user account settings (such as display, Internet, and e-mail settings) from your old computer to your new one using Windows Easy Transfer, providing your old computer uses Windows XP or Windows Vista. While using Windows Easy Transfer, you will not be able to run other tasks on the computers.
8512280.book Page 98 Monday, March 26, 2007 4:25 PM CHAPTER 6: Maintaining Your Computer Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive. Finding your documents Many programs save your personal data files in the Documents or My Documents folder. Look in your old computer’s documents folder for personal data files.
8512280.book Page 99 Monday, March 26, 2007 4:25 PM www.gateway.com Finding other files Use Windows Find or Search to locate other personal data files. For more information, see your online User Guide. You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period). For example, a document file might have a .DOC extension and a spreadsheet file might have an .XLS extension. File type File usually ends in... Documents .DOC, .
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8512280.book Page 102 Monday, March 26, 2007 4:25 PM CHAPTER 7: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: Warning Never open your computer case while your computer is turned on and while the modem cable, network cable, and power cord are connected. Warning Make sure that you are correctly grounded before accessing internal components.
8512280.book Page 103 Monday, March 26, 2007 4:25 PM www.gateway.com Troubleshooting Troubleshooting topics are listed in alphabetical order. Add-in cards See “Expansion cards” on page 107. Audio See “Sound” on page 122. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive • Make sure that the disc label is facing up, then try again. • Try a different disc. Occasionally, discs are flawed or become scratched and cannot be read by the CD or DVD drive.
8512280.book Page 104 Monday, March 26, 2007 4:25 PM CHAPTER 7: Troubleshooting An audio CD does not produce sound • Make sure that the disc label is facing up, then try again. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. • Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 30. • Make sure that the mute controls are turned off. For more information, see “Adjusting the volume” on page 30.
8512280.book Page 105 Monday, March 26, 2007 4:25 PM www.gateway.com Display The screen resolution is not correct • Change the screen resolution from the Display Settings dialog box. For more information, see the “Customizing Windows” chapter in your online User Guide. The computer is running, but there is no picture • Adjust the brightness and contrast controls to the center position. • If you are using an external display: • Check the cable for bent or damaged pins.
8512280.book Page 106 Monday, March 26, 2007 4:25 PM CHAPTER 7: Troubleshooting Ethernet You cannot see the other computers on your network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a network router, switch, hub, or other network device. • Make sure that all computers are plugged into a powered electrical outlet and turned on.
8512280.book Page 107 Monday, March 26, 2007 4:25 PM www.gateway.com Your Ethernet network is running slower than you expect • If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps).
8512280.book Page 108 Monday, March 26, 2007 4:25 PM CHAPTER 7: Troubleshooting Hard drive You see an “Insufficient disk space” error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Deleting unnecessary files” on page 91. Help For more information about file management, click Start, then click Help and Support. Type the phrase file management in the Search Help box, then press ENTER.
8512280.book Page 109 Monday, March 26, 2007 4:25 PM www.gateway.com Internet See also “Modem (dial-up)” on page 115. You cannot connect to the Internet • If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly. - OR If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack.
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8512280.book Page 111 Monday, March 26, 2007 4:25 PM www.gateway.com Liquid spilled in the keyboard • If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. Media Center This section only covers problems relating to Media Center mode.
8512280.book Page 112 Monday, March 26, 2007 4:25 PM CHAPTER 7: Troubleshooting • Type of connection used—You can connect the computer video output to a TV. However, the connection type has an affect on the video quality. The Media Center has two video outputs: • VGA—If your TV includes a VGA port, connect the VGA cable from the computer’s VGA (monitor) port to the TV’s VGA In port for the best quality. Many TVs do not have a VGA port.
8512280.book Page 113 Monday, March 26, 2007 4:25 PM www.gateway.com • Type of TV (interlaced or progressive scan) Many CRT (tube) TVs use interlaced video. Interlaced video displays a video frame with two passes of alternating scan lines. The TV screen first displays the video image odd lines one at a time, sequentially from top to bottom, then it fills in the other half of the video image with the even lines.
8512280.book Page 114 Monday, March 26, 2007 4:25 PM CHAPTER 7: Troubleshooting You want to play recorded programs on other computers • A DVR-MS file recorded to DVD can be replayed on another computer running Media Center or on any computer that has a DVD player and DVD decoder software (such as WinDVD). The non-Media Center computer must also have at least Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update.
8512280.book Page 115 Monday, March 26, 2007 4:25 PM www.gateway.com Modem (cable or DSL) My computer cannot connect to the Internet. • Make sure that your modem is connected to the network jack. Tip For the location of your network jack, see your setup poster or “Back” on page 8. • See the documentation that came with your modem for additional troubleshooting information. Modem (dial-up) See also “Internet” on page 109.
8512280.book Page 116 Monday, March 26, 2007 4:25 PM CHAPTER 7: Troubleshooting 4 Click the Dialing Rules tab, click the location from which you are dialing, then click Edit. 5 Make sure that all settings are correct. Help For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search Help box, then press ENTER. • Disconnect any answering machine, fax machine, or • • printer that is on the same line as the modem.
8512280.book Page 117 Monday, March 26, 2007 4:25 PM www.gateway.com Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.
8512280.book Page 118 Monday, March 26, 2007 4:25 PM CHAPTER 7: Troubleshooting 6 Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support.
8512280.book Page 119 Monday, March 26, 2007 4:25 PM www.gateway.com Mouse The mouse does not work • Make sure that the mouse cable is plugged in correctly. • Shut down and restart your computer. • Remove all extension cables and switch boxes. • Try a mouse you know is working to make sure that the mouse port works.
8512280.book Page 120 Monday, March 26, 2007 4:25 PM CHAPTER 7: Troubleshooting Power Your computer will not turn on • Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on. • If your computer is plugged into a surge protector, • make sure that the surge protector is connected securely to a power outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.
8512280.book Page 121 Monday, March 26, 2007 4:25 PM www.gateway.com 3 Right-click the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a “Printer queue is full” error message • Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: 1 Click (Start), then click Control Panel.
8512280.book Page 122 Monday, March 26, 2007 4:25 PM CHAPTER 7: Troubleshooting Sound You are not getting sound from the speakers • Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 30. • Make sure that mute controls are turned off. For more information, see “Adjusting the volume” on page 30. • If you are using external speakers: • Make sure that the speakers are turned on. • See the speaker setup poster to check your speaker connections.
8512280.book Page 123 Monday, March 26, 2007 4:25 PM www.gateway.com • If only one or two items of software or hardware have • • stopped working correctly, the problem may be solved by re-installing the software or the hardware drivers. To recover software and drivers that were pre-installed at the factory, see “Recovering pre-installed software and drivers” on page 123.
8512280.book Page 124 Monday, March 26, 2007 4:25 PM CHAPTER 7: Troubleshooting Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from your hard drive. However, if you ever re-install Windows from the Windows DVD or install a new hard drive, you need to recover your pre-installed software and drivers using a set of software and driver recovery discs. Because these discs do not come with your computer, you should create your own set.
8512280.book Page 125 Monday, March 26, 2007 4:25 PM www.gateway.com 4 Insert a blank, recordable disc into a recordable disc drive, then click Next. If an AutoPlay dialog box opens, click the x in the upper-right corner to close it. A dialog box opens that tells you the number of blank discs you need to create a full set of recovery discs. 5 If you have enough blank discs of the specified type, click I have enough discs, then click Next.
8512280.book Page 126 Monday, March 26, 2007 4:25 PM CHAPTER 7: Troubleshooting Recovering pre-installed software and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens.
8512280.book Page 127 Monday, March 26, 2007 4:25 PM www.gateway.com 3 Click the software or driver you want to recover, then click Next. Recovering pre-installed software and drivers using recovery discs If you created a multiple-disc set of recovery discs, each disc contains a unique set of software and drivers. If a recovery disc does not offer the software or driver you need to recover, try another disc.
8512280.book Page 128 Monday, March 26, 2007 4:25 PM CHAPTER 7: Troubleshooting 2 To recover pre-installed software, click Application recovery, then click the software you want to recover. - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc.
8512280.book Page 129 Monday, March 26, 2007 4:25 PM www.gateway.com Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers.
8512280.book Page 130 Monday, March 26, 2007 4:25 PM CHAPTER 7: Troubleshooting 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the restore point you want, click Next, then click Finish. A confirmation message box appears. 4 Click Yes. Your system is restored using the restore point you specified. This process may take several minutes, and may restart your computer.
8512280.book Page 131 Monday, March 26, 2007 4:25 PM www.gateway.com Manually creating a restore point To manually create a restore point: (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 1 Click 2 On the left side of the window, click Create a restore point or change settings, then click Next. The System Properties dialog box opens to the System Protection tab. 3 Click Create. The Create a restore point dialog box opens.
8512280.book Page 132 Monday, March 26, 2007 4:25 PM CHAPTER 7: Troubleshooting Recovering your system to its factory condition If your computer’s problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition. This process is called a factory recovery. Caution A complete factory recovery deletes everything on your hard drive, then reinstalls Windows and any pre-installed software and device drivers.
8512280.book Page 133 Monday, March 26, 2007 4:25 PM www.gateway.com 8 To perform a recovery with data backup (recommended), click Recovery with automatic data backup, then click Next. Important Before your hard drive is recovered, your personal files will be automatically backed up to c:\backup. - OR To perform a full factory recovery without data backup, click Full factory recovery, then click Next. Caution Continuing with the full factory recovery will delete everything on your hard drive.
8512280.book Page 134 Monday, March 26, 2007 4:25 PM CHAPTER 7: Troubleshooting 3 When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard. A list of valid boot devices appears. 4 Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and follow the on-screen instructions.
8512280.book Page 135 Monday, March 26, 2007 4:25 PM www.gateway.com Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped • The case was damaged Instead, unplug your computer and contact a qualified computer technician.
8512280.book Page 136 Monday, March 26, 2007 4:25 PM CHAPTER 7: Troubleshooting Resource Service description How to reach Answers by Gateway Get tutorial assistance for hardware and software issues. www.gateway.com/answers Gateway Customer Care Talk to a Gateway Customer Care representative about a non-tutorial technical support question. (See “Before calling Gateway Customer Care” on page 134 before calling) Gateway Customer Care telephone numbers vary by country or region.
8512280.book Page 137 Monday, March 26, 2007 4:25 PM www.gateway.com Training Gateway provides the following computer-based training: Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries. www.gateway.com/training Online Training from Learn With Gateway More than 450 online courses are available from Learn With Gateway. All you have to do is go online and log in.
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8512280.book Page 140 Monday, March 26, 2007 4:25 PM APPENDIX A: Legal Notices Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
8512280.book Page 141 Monday, March 26, 2007 4:25 PM www.gateway.com • • • • • • • • • • Do not walk on the power cord or allow anything to rest on it. Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system. Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer.
8512280.book Page 142 Monday, March 26, 2007 4:25 PM APPENDIX A: Legal Notices FCC declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules.
8512280.book Page 143 Monday, March 26, 2007 4:25 PM www.gateway.com Canada Industry Canada (IC) Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.
8512280.book Page 144 Monday, March 26, 2007 4:25 PM APPENDIX A: Legal Notices Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock.
8512280.book Page 145 Monday, March 26, 2007 4:25 PM www.gateway.com Power lines Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.
8512280.book Page 146 Monday, March 26, 2007 4:25 PM APPENDIX A: Legal Notices Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health.
8512280.book Page 147 Monday, March 26, 2007 4:25 PM www.gateway.com Trademark acknowledgments Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
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