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8513162.book Page i Tuesday, May 20, 2008 4:09 PM Contents Chapter 1: About This Reference . . . . . . . . . . . 1 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessing your online User Guide . . . . . . . . . . . . . . . . . . . . . . . . 2 Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . 3 Chapter 2: Checking Out Your Computer . . .
8513162.book Page ii Tuesday, May 20, 2008 4:09 PM Contents Creating discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the audio jacks . . .
8513162.book Page iii Tuesday, May 20, 2008 4:09 PM www.gateway.com Adding or replacing an expansion card . . . . . . . . . . . . . . . . . . 69 Replacing the system battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Chapter 6: Maintaining Your Computer . . . . . 81 Setting up a maintenance schedule . . . . . . . . . . . . . . . . . . . . . . 82 Caring for your computer . . . . . . . . . . . . . . . . . .
8513162.book Page iv Tuesday, May 20, 2008 4:09 PM Contents Optical discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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513162.book Page 2 Tuesday, May 20, 2008 4:09 PM CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all other computer information, see your online User Guide. For more information For more information about your computer, visit Gateway’s Support page at www.gateway.
8513162.book Page 3 Tuesday, May 20, 2008 4:09 PM www.gateway.com Gateway contact information See your setup poster for Customer Care contact information. The label on the top of your computer contains information that identifies your computer model and serial number. Customer Care will need this information if you call for assistance.
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8513162.book Page 6 Tuesday, May 20, 2008 4:09 PM CHAPTER 2: Checking Out Your Computer Front Optical disc drive Additional drive bay Memory card reader and USB port (optional) Power button/ power indicator Hard drive indicator IEEE 1394 ports USB ports Headphone jack Microphone jack Component Icon Description Optical disc drive Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type).
8513162.book Page 7 Tuesday, May 20, 2008 4:09 PM www.gateway.com Component Icon Description Power button/power indicator Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. The power indicator lights when the computer is turned on. Hard drive indicator Lights when the hard drive is active.
8513162.book Page 8 Tuesday, May 20, 2008 4:09 PM CHAPTER 2: Checking Out Your Computer Back Important Your computer’s hardware options and port locations may vary from this illustration.
8513162.book Page 9 Tuesday, May 20, 2008 4:09 PM www.gateway.com Component Icon Description Surround left/right jack (black) Plug your rear right and left speakers into this jack. This jack is disabled when an audio expansion card is installed. For more information, see “Configuring the audio jacks” on page 33.
8513162.book Page 10 Tuesday, May 20, 2008 4:09 PM CHAPTER 2: Checking Out Your Computer Component Icon Description Headphone/analog speakers jack (green) -ORFront speakers jack This jack is user configurable for one of the following: ■ Headphone: Plug headphones or amplified speakers into this jack (Default). ■ Stereo out: Plug your front left and right speakers into this jack. This jack is disabled when an audio expansion card is installed.
8513162.book Page 11 Tuesday, May 20, 2008 4:09 PM www.gateway.com Video card ports S-Video out jack DVI ports If your computer came with high-end video cards installed (number and type may vary), you can connect multiple monitors for a multi-screen panel array, or you can enable the SLI connection between the two cards so that both cards work as a single card, delivering ultra-high frame rates for your single gaming monitor.
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8513162.book Page 14 Tuesday, May 20, 2008 4:09 PM CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the monitor so the screen is perpendicular to your line of sight, and the top of the screen is no higher than eye level. • Place your feet flat on the floor or on a footrest.
8513162.book Page 15 Tuesday, May 20, 2008 4:09 PM www.gateway.com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes. • Position the computer desk and monitor so you can avoid glare on your screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark room.
8513162.book Page 16 Tuesday, May 20, 2008 4:09 PM CHAPTER 3: Setting Up and Getting Started Sitting at your computer • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. • Do not slouch forward or lean far back. Sit with your back • • straight so your knees, hips, and elbows form right angles when you work. Take breaks to stand and stretch your legs. Avoid twisting your torso or neck.
8513162.book Page 17 Tuesday, May 20, 2008 4:09 PM www.gateway.com Connecting to a broadband modem or network Important Your computer has a built-in Ethernet (network) jack. For information about setting up a wired or wireless Ethernet network, see your online User Guide. You can connect your computer to a broadband (cable or DSL) modem or to a wired Ethernet network.
8513162.book Page 18 Tuesday, May 20, 2008 4:09 PM CHAPTER 3: Setting Up and Getting Started Starting your computer To start your computer: 1 Connect the power, network, mouse, and keyboard cables to your computer according to the setup poster. 2 Press the power button on the front of your computer. If your computer does not turn on, check the power cable connections. Important Your computer has a built-in, variable-speed fan.
8513162.book Page 19 Tuesday, May 20, 2008 4:09 PM www.gateway.com Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods.
8513162.book Page 20 Tuesday, May 20, 2008 4:09 PM CHAPTER 3: Setting Up and Getting Started Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may need to restart (reboot) your computer. To restart your computer: (Start), click the arrow next to the lock icon, then click Restart. Your computer turns off, then turns on again.
8513162.book Page 21 Tuesday, May 20, 2008 4:09 PM www.gateway.com Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active.
8513162.book Page 22 Tuesday, May 20, 2008 4:09 PM CHAPTER 3: Setting Up and Getting Started Feature Icon Description Indicators Show if your NUM LOCK, CAPS LOCK, or SCROLL LOCK keys are activated. Press the corresponding key to activate the function. Windows keys Press one of these keys to open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer).
8513162.book Page 23 Tuesday, May 20, 2008 4:09 PM www.gateway.com Feature Icon Description Sleep button Press this button to activate your computer’s Sleep (power-saving) mode. Function keys Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
8513162.book Page 24 Tuesday, May 20, 2008 4:09 PM CHAPTER 3: Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the screen. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the screen moves in the same direction. You can use the left and right buttons on the mouse to select objects on the screen.
8513162.book Page 25 Tuesday, May 20, 2008 4:09 PM www.gateway.com You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. To... Do this... Move the pointer on the screen Move the mouse around. If you reach the edge of your mouse pad and need to move the mouse farther, lift the mouse and place it in the middle of the mouse pad, then continue moving the mouse. Select an object on the screen Position the pointer over the object.
8513162.book Page 26 Tuesday, May 20, 2008 4:09 PM CHAPTER 3: Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components: Activity indicator (location varies) Manual eject hole (location varies) Eject button Loading an optical disc To insert an optical disc: 1 Press the eject button on the optical disc drive. Important When you place a single-sided disc in the tray, make sure that the label side is facing up.
8513162.book Page 27 Tuesday, May 20, 2008 4:09 PM www.gateway.com Identifying optical drive types Your computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your optical drive has this logo... Your drive type is... Use your drive for... CD Installing programs, playing audio CDs, and accessing data. CD-RW Installing programs, playing audio CDs, accessing data, and creating CDs.
8513162.book Page 28 Tuesday, May 20, 2008 4:09 PM CHAPTER 3: Setting Up and Getting Started If your optical drive has this logo... Your drive type is... Use your drive for... DVD-RAM/-RW Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and DVD-RAM, DVD-R, or DVD-RW discs.
8513162.book Page 29 Tuesday, May 20, 2008 4:09 PM www.gateway.com Playing a Blu-ray Disc Blu-ray Disc is a high-capacity optical disc that can store much more data than a DVD. A dual-layer Blu-ray Disc can hold 50 GB of files, about 23 hours of standard-definition video, or about nine hours of high-definition video. Blu-ray Discs can be played on a Blu-ray-compatible player or a Blu-ray drive-equipped computer. For more information about playing Blu-ray Discs, see your online User Guide.
8513162.book Page 30 Tuesday, May 20, 2008 4:09 PM CHAPTER 3: Setting Up and Getting Started Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. (Your computer’s memory card reader may look different.
8513162.book Page 31 Tuesday, May 20, 2008 4:09 PM www.gateway.com To remove a memory card: • Wait for the memory card reader access indicator to stop blinking, then pull the memory card out of the slot. Caution Do not remove the memory card or turn off the computer while the memory card reader access indicator is blinking. You could lose data. Also, remove the memory card from the reader before you turn off the computer.
8513162.book Page 32 Tuesday, May 20, 2008 4:09 PM CHAPTER 3: Setting Up and Getting Started 2 Click and drag the slider up to increase volume and down to decrease volume. 3 To mute the volume, click (Mute). To restore volume, click it again. 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices.
8513162.book Page 33 Tuesday, May 20, 2008 4:09 PM www.gateway.com Configuring the audio jacks If the back of your computer has five audio jacks, they are universal jacks. This means that they can be used for more than one purpose. For example, the blue jack on the computer can be a stereo in jack or a stereo out jack. To use the audio jacks for something other than the default audio device, you need to configure the audio jacks. For a description of the default audio jack setup, see “Back” on page 8.
8513162.book Page 34 Tuesday, May 20, 2008 4:09 PM CHAPTER 3: Setting Up and Getting Started Installing a printer, scanner, or other device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has IEEE 1394 (also known as Firewire®) ports and Universal Serial Bus (USB) ports. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer.
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8513162.book Page 36 Tuesday, May 20, 2008 4:09 PM CHAPTER 4: Advanced Hardware Setup Setting up dual video cards If your computer has two high-end graphics cards installed, you can enable the SLI connection between two cards so that both cards work as a single card, delivering ultra-high frame rates for a single gaming monitor. To set up the single-monitor SLI connection: 1 Remove the side panel by following the instructions in “Opening the case” on page 47.
8513162.book Page 37 Tuesday, May 20, 2008 4:09 PM www.gateway.com 5 Right-click on the Windows desktop, then click NVIDIA Control Panel. The NVIDIA Control Panel View Selection dialog box opens (this dialog box opens only the first time that you open the NVIDIA Control Panel). 6 Click Advanced Settings, then click OK. The NVIDIA Control Panel opens.
8513162.book Page 38 Tuesday, May 20, 2008 4:09 PM CHAPTER 4: Advanced Hardware Setup 7 In the Select a Task list on the left side of the control panel, under 3D Settings, click Set SLI configuration. The Set SLI Configuration screen opens. 8 Click Enable SLI technology (recommended), then click Apply. If the Applications Shutdown Required message box opens, click Yes. A message appears on the screen notifying you that SLI is enabled.
8513162.book Page 39 Tuesday, May 20, 2008 4:09 PM www.gateway.com Setting up RAID About RAID RAID (Redundant Array of Inexpensive/ Independent Disks) lets your computer use multiple hard drives more efficiently. Your computer supports RAID 0, RAID 1, RAID 5, and RAID 10. RAID 0 for performance RAID 0 lets your computer see multiple hard drives as a single drive.
8513162.book Page 40 Tuesday, May 20, 2008 4:09 PM CHAPTER 4: Advanced Hardware Setup How it makes file storage cheaper Because RAID 0 lets your computer see multiple hard drives as a single drive, you can install several lower capacity (less expensive) drives and have the same single-drive storage simplicity and capacity as a larger, more expensive hard drive. Drawbacks Unfortunately, RAID 0 lets multiple drives behave as one in another way.
8513162.book Page 41 Tuesday, May 20, 2008 4:09 PM www.gateway.com Drawback RAID 1 treats the entire array as a single drive with the storage capacity of the smallest physical drive in the array. So if you have two drives (300 GB and 250 GB) in a RAID 1 array, your computer only recognizes a single drive with 250 GB total capacity. RAID 5 and 10 for both performance and security Understanding RAID 5 RAID 5 uses striping (at the file level) with on-the-fly error correction across all drives.
8513162.book Page 42 Tuesday, May 20, 2008 4:09 PM CHAPTER 4: Advanced Hardware Setup In the following graphic, each letter represents a unique block of data, and each column represents a separate hard drive. RAID 0 RAID 1 RAID 1 A C E A C E B D F B D F Drawback A RAID 5 array is treated as one drive with the capacity of all but one of the drives added together. RAID 10 treats the entire array as a single drive with twice the storage capacity of the smallest drive.
8513162.book Page 43 Tuesday, May 20, 2008 4:09 PM www.gateway.com Configuring RAID Creating a RAID volume Because RAID can be configured so many ways, this procedure covers only the basics. This procedure assumes that no RAID has been defined yet. To create a RAID volume: 1 Install additional hard drives as needed for your RAID plan. For instructions on installing hard drives, see “Adding or replacing a hard drive” on page 57. 2 Start (or restart) your computer, then press F9 during startup.
8513162.book Page 44 Tuesday, May 20, 2008 4:09 PM CHAPTER 4: Advanced Hardware Setup Getting help For more information on RAID concepts, configuration, and maintenance, search for RAID FAQ information on the Gateway Technical Support Web site (www.gateway.
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8513162.book Page 46 Tuesday, May 20, 2008 4:09 PM CHAPTER 5: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.
8513162.book Page 47 Tuesday, May 20, 2008 4:09 PM www.gateway.com Opening the case Your computer case provides easy access to internal components. Removing the side panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the side panel: 1 Follow the instructions in “Preventing static electricity discharge” on page 46.
8513162.book Page 48 Tuesday, May 20, 2008 4:09 PM CHAPTER 5: Upgrading Your Computer 6 Lift the cover release lever, then swing the side panel away from the computer.
8513162.book Page 49 Tuesday, May 20, 2008 4:09 PM www.gateway.com Removing the front bezel To remove the front bezel: • Push on the three spring tabs, grasp the right side of the front bezel, then pull the bezel out and away from the case.
8513162.book Page 50 Tuesday, May 20, 2008 4:09 PM CHAPTER 5: Upgrading Your Computer Closing the case Replacing the front bezel To replace the front bezel: 1 Insert the tabs on the left side of the bezel into the slots in the left side of the computer. Tabs and slots 2 Swing the right side of the bezel in so the tabs on the right side of the bezel go into the slots on the right side of the computer. 3 Press the right side of the bezel firmly until it snaps into place.
8513162.book Page 51 Tuesday, May 20, 2008 4:09 PM www.gateway.com 2 Insert the bottom edge of the side panel into the inside bottom edge of the computer, then swing the side panel in toward the top of the computer to secure it into place. 3 Replace the side panel thumbscrew. 4 Reconnect the cables and power cord. Adding or replacing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory.
8513162.book Page 52 Tuesday, May 20, 2008 4:09 PM CHAPTER 5: Upgrading Your Computer 3 Find the memory module banks on your system board. DIMM 3 DIMM 1 DIMM 2 DIMM 0 4 If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank.
8513162.book Page 53 Tuesday, May 20, 2008 4:09 PM www.gateway.com 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click (Start), right-click Computer, then click Properties. The amount of memory in your computer is displayed. Adding or replacing an optical disc drive To add or replace an optical disc drive: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 47.
8513162.book Page 54 Tuesday, May 20, 2008 4:09 PM CHAPTER 5: Upgrading Your Computer 4 Remove the drive thumbscrew from the optical drive. Drive thumbscrew 5 Slide the drive release latch toward the back of the computer to release the drive. 6 Slide the drive forward and out of the drive bay.
8513162.book Page 55 Tuesday, May 20, 2008 4:09 PM www.gateway.com 7 If you are replacing a drive, note any jumper settings on the old drive and set the jumpers on the new drive to be the same. If you are installing a new drive, follow the manufacturer’s instructions. 8 Slide the new drive into the drive bay, line up the thumbscrew hole on the drive bay with the screw hole on the drive, then slide the drive release latch toward the front of the computer to lock the drive into place.
8513162.book Page 56 Tuesday, May 20, 2008 4:09 PM CHAPTER 5: Upgrading Your Computer 4 Remove the thumbscrew holding the card reader in the drive bay. Thumbscrew 5 Slide the card reader out of the case. 6 Slide the new card reader into the bay from the front of the case, then slide the drive release latch forward to lock the drive into place. You do not need to replace the thumbscrew because it was originally installed for shipping purposes.
8513162.book Page 57 Tuesday, May 20, 2008 4:09 PM www.gateway.com Adding or replacing a hard drive To add or replace a hard drive: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 47. 2 Slide the drive slot’s release latch toward you to unlock it (or it may already be unlocked). 3 If you are adding a new drive, go to Step 6. - OR If you are replacing an existing drive, go to the next step. 4 Disconnect the drive cables, noting their locations and orientation.
8513162.book Page 58 Tuesday, May 20, 2008 4:09 PM CHAPTER 5: Upgrading Your Computer 5 Remove the hard drive by sliding it out of the drive bay. 6 Slide the new drive into the drive bay, then secure it in the drive bay by sliding the drive release latch back. 7 If you are replacing a drive, reconnect the drive cables using your notes from Step 4. If you are installing a new drive, follow the manufacturer’s instructions for connecting it to the system board.
8513162.book Page 59 Tuesday, May 20, 2008 4:09 PM www.gateway.com 11 If you installed a new primary drive: • Format and partition the drive according to the manufacturer’s instructions. • Install Windows using the operating system DVD that came with your computer. For more information on restoring your system, see “Recovering your system” on page 118. Replacing the front fan To replace the front fan: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 47.
8513162.book Page 60 Tuesday, May 20, 2008 4:09 PM CHAPTER 5: Upgrading Your Computer 3 Disconnect the fan cable from the system board. The location of the fan connection may vary, so trace the fan cable from the fan to the system board. Front fan connector 4 Remove the fan mount by pressing in on the flat area (1) near the front, then rotating the fan mount (2) back. 2 1 5 Slide the old fan out of the fan mount.
8513162.book Page 61 Tuesday, May 20, 2008 4:09 PM www.gateway.com 6 Slide the new fan into the fan mount. Caution Be careful not to catch the wires connecting the power button to the system board when rotating the fan mount. A notch has been provided for routing these wires. 7 Insert the tabs on the rear of the fan mount into the slots provided, then rotate the mount into place. The mount should lock into place. 8 Reconnect the fan cable to the system board. 9 Replace the fan cover.
8513162.book Page 62 Tuesday, May 20, 2008 4:09 PM CHAPTER 5: Upgrading Your Computer Replacing the rear fan Tools You need a Phillips screwdriver to replace the rear fan. To replace the rear fan: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 47. 2 Disconnect the fan cable from the system board. The location of the fan connection may vary, so trace the fan cable from the fan to the system board.
8513162.book Page 63 Tuesday, May 20, 2008 4:09 PM www.gateway.com 3 Remove the four screws that secure the fan to the inside back of the computer, then remove the fan from inside the computer. Note the orientation of the fan and install the new fan the same way. Screws 4 Insert the new fan into the computer and line it up with the screw holes on the back of the computer, then replace the screws that secure it to the back of the computer. 5 Reconnect the fan cable to the system board.
8513162.book Page 64 Tuesday, May 20, 2008 4:09 PM CHAPTER 5: Upgrading Your Computer Replacing the power supply Tools You need a Phillips screwdriver and a Torx® or “star” driver (size T15) to replace the power supply. A slotted (flat) screwdriver can be used in place of the Torx driver, but it must be the 7/64" (3 mm) size, and you must be very careful while applying torque so that the screw head does not get stripped.
8513162.book Page 65 Tuesday, May 20, 2008 4:09 PM www.gateway.com 9 Reconnect the power supply cables using your notes from Step 2. 10 Replace the side panel by following the instructions in “Replacing the side panel” on page 50. Replacing the heat sink and processor Tools You need a Phillips screwdriver to replace the heat sink. To replace the heat sink and processor: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 47.
8513162.book Page 66 Tuesday, May 20, 2008 4:09 PM CHAPTER 5: Upgrading Your Computer 4 Loosen the four screws that secure the heat sink to the system board, then remove the heat sink. (The screws cannot be completely removed.) Caution The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you remove the old heat sink or unpack the new heat sink so you do not damage the TIM.
8513162.book Page 67 Tuesday, May 20, 2008 4:09 PM www.gateway.com 6 Remove the processor from the system board. 7 Install the new processor onto the system board making sure that Pin 1 on the processor (indicated by the silk-screened arrow on the corner of the processor) aligns with Pin 1 on the processor socket (indicated by the absence of a pin hole in the processor socket), then return the lever to its locked position.
8513162.book Page 68 Tuesday, May 20, 2008 4:09 PM CHAPTER 5: Upgrading Your Computer 3 Remove the screw that secures the front I/O assembly to the computer, then remove the I/O assembly. Screw 4 Remove the screw that secures the front I/O panel board to the computer, then remove the I/O panel board by pushing it toward the back of the computer. Screw 5 Disconnect the cable from the old I/O panel board and connect it to the new I/O panel board.
8513162.book Page 69 Tuesday, May 20, 2008 4:09 PM www.gateway.com Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 47. Important Your computer hardware options and port locations may vary from the illustrations below. 2 Loosen the thumbscrew on the expansion card cover.
8513162.book Page 70 Tuesday, May 20, 2008 4:09 PM CHAPTER 5: Upgrading Your Computer 3 Open the expansion card cover. 4 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. 5 If you are replacing a card, disconnect any cables that are attached to the card, noting their locations and orientation. (You may have to reconnect the cables after you install the new card.
8513162.book Page 71 Tuesday, May 20, 2008 4:09 PM www.gateway.com 6 Remove the old expansion card (if necessary). You can slightly seesaw the card end-to-end to loosen it, but do not bend the card sideways. To remove a card (such as a video card) from the PCI Express slot, press the card release lever before trying to remove the card. Caution Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic damage to the card.
8513162.book Page 72 Tuesday, May 20, 2008 4:09 PM CHAPTER 5: Upgrading Your Computer Replacing the system battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to local hazardous materials regulations. If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery.
8513162.book Page 73 Tuesday, May 20, 2008 4:09 PM www.gateway.com 8 Pry the battery out of the socket. Caution Make sure that you do not damage any nearby components while prying the battery out of its socket. 9 Make sure that the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place. 10 Return your computer to its upright position. 11 Replace the side panel by following the instructions in “Replacing the side panel” on page 50.
8513162.book Page 74 Tuesday, May 20, 2008 4:09 PM CHAPTER 5: Upgrading Your Computer 5 Remove the fan cover by holding cables out of the way and pulling the cover away from the computer. 6 Find the memory module banks on your system board. 7 Gently pull the plastic tabs away from the sides of the memory modules, then remove them. Caution The heat sink has thermal paste located on the bottom of it. Use caution when you remove the old heat sink so you do not damage the thermal paste.
8513162.book Page 75 Tuesday, May 20, 2008 4:09 PM www.gateway.com 8 Loosen the four screws that secure the heat sink to the system board, then remove the heat sink. (These screws cannot be completely removed.) Screws Screws 9 Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.
8513162.book Page 76 Tuesday, May 20, 2008 4:09 PM CHAPTER 5: Upgrading Your Computer 10 Remove the seven system board screws. Screws Screws 11 Lift the system board up and out of the case. 12 Align the new system board on the standoffs and secure it into the computer case with the screws. 13 If your replacement system board does not include a processor, go to Step 14. -ORIf your replacement system board includes a processor, go to Step 17.
8513162.book Page 77 Tuesday, May 20, 2008 4:09 PM www.gateway.com 14 Release the processor from the old system board by pushing down on the lever, then lifting the lever completely up. 15 Remove the processor from the old system board.
8513162.book Page 78 Tuesday, May 20, 2008 4:09 PM CHAPTER 5: Upgrading Your Computer 17 Connect the power and data cables using your notes from Step 9, or use the following graphic as a guide.. AUX power IDE Power Fan (rear) Front panel audio SATA 6 SATA 5 SATA 4 SATA 3 SATA 1 SATA 2 Fan (Front) Fan IEEE1394 Front USB IEEE1394 Card reader 18 Place the heat sink over the processor, then tighten the screws that secure it to the system board.
13162.book Page 79 Tuesday, May 20, 2008 4:09 PM www.gateway.com 21 Reconnect the expansion card cables using your notes from Step 3. 22 Install the fan cover by following the directions in “Replacing the heat sink and processor” on page 65. 23 Return your computer to its upright position. 24 Replace the side panel by following the instructions in “Replacing the side panel” on page 50.
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8513162.book Page 82 Tuesday, May 20, 2008 4:09 PM CHAPTER 6: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule.
8513162.book Page 83 Tuesday, May 20, 2008 4:09 PM www.gateway.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put it in the original packaging materials. • Keep your computer away from magnetic fields. Magnetic fields can erase data on hard drives.
8513162.book Page 84 Tuesday, May 20, 2008 4:09 PM CHAPTER 6: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best.
8513162.book Page 85 Tuesday, May 20, 2008 4:09 PM www.gateway.com Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys. To clean the keyboard: 1 Use an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. 2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again.
8513162.book Page 86 Tuesday, May 20, 2008 4:09 PM CHAPTER 6: Maintaining Your Computer Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean an optical disc: 1 Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Updating Windows Windows Update helps you keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware.
8513162.book Page 87 Tuesday, May 20, 2008 4:09 PM www.gateway.com Using BigFix BigFix may be installed on your computer. BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix.
8513162.book Page 88 Tuesday, May 20, 2008 4:09 PM CHAPTER 6: Maintaining Your Computer Managing hard drive space Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start), then click Computer. The Computer window opens.
8513162.book Page 89 Tuesday, May 20, 2008 4:09 PM www.gateway.com 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space.
8513162.book Page 90 Tuesday, May 20, 2008 4:09 PM CHAPTER 6: Maintaining Your Computer 2 Click one of the options: • My files only cleans only the folders for the currently logged in user. • Files from all users on this computer cleans all folders. The Disk Cleanup Options dialog box opens. 3 Click to select the types of files you want to delete, then click OK. The types of files you indicated are deleted.
8513162.book Page 91 Tuesday, May 20, 2008 4:09 PM www.gateway.com 3 Click Check Now, then click Start. Your drive is checked for errors. This process may take several minutes. Important Error checking cannot scan a drive while the drive is being used, so if you try to check your hard drive for errors, you see a prompt asking you if you want to scan the hard drive later (the next time you restart your computer). If you see this prompt, click Schedule disc check.
8513162.book Page 92 Tuesday, May 20, 2008 4:09 PM CHAPTER 6: Maintaining Your Computer To defragment the hard drive: 1 Disconnect your computer from the network. 2 Click (Start), All Programs, Accessories, System Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens. 3 Click Defragment now. This process may take hours to complete, depending on the size of the drive being defragmented.
8513162.book Page 93 Tuesday, May 20, 2008 4:09 PM www.gateway.com To back up files: 1 Click (Start), then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up, click Properties, then click the Tools tab. 3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a backup storage location and the files and folders to back up. Help For more information about backing up files, click Start, then click Help and Support.
8513162.book Page 94 Tuesday, May 20, 2008 4:09 PM CHAPTER 6: Maintaining Your Computer Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To start the Task Scheduler: 1 Click (Start), All Programs, Accessories, System Tools, then click Task Scheduler. The Task Scheduler dialog box opens.
8513162.book Page 95 Tuesday, May 20, 2008 4:09 PM www.gateway.com Moving from your old computer Transferring files and settings automatically You can move your files, folders, software settings, and user account settings (such as display, Internet, and e-mail settings) from your old computer to your new one using Windows Easy Transfer, providing your old computer uses Windows XP or Windows Vista. While using Windows Easy Transfer, you will not be able to run other tasks on the computers.
8513162.book Page 96 Tuesday, May 20, 2008 4:09 PM CHAPTER 6: Maintaining Your Computer Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive. Finding your documents Many programs save your personal data files in the Documents or My Documents folder. Look in your old computer’s documents folder for personal data files.
8513162.book Page 97 Tuesday, May 20, 2008 4:09 PM www.gateway.com Finding other files Use Windows Find or Search to locate other personal data files. For more information, see your online User Guide. You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period). For example, a document file might have a .DOC extension and a spreadsheet file might have an .XLS extension. File type File usually ends in... Documents .DOC, .
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8513162.book Page 100 Tuesday, May 20, 2008 4:09 PM CHAPTER 7: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped • The case was damaged Instead, unplug your computer and contact a qualified computer technician.
8513162.book Page 101 Tuesday, May 20, 2008 4:09 PM www.gateway.com Error messages Error message Action “Insufficient disk space” See “You get an “Insufficient disk space” error message” on page 111. “Data error” See “You get a “Data error” message” on page 112. “General failure reading drive C” See “The hard drive cannot be accessed, or you see a “General failure reading drive C” error message” on page 112.
8513162.book Page 102 Tuesday, May 20, 2008 4:09 PM CHAPTER 7: Troubleshooting Internet and networking Internet If you do not find a solution to your problem in this section, the issue may be networking related. See “Networking” on page 106 for more information. You cannot connect to the Internet • If you are using a cable or DSL modem, make sure that the modem cable is securely plugged into the Ethernet network jack. See more troubleshooting at “Modem (cable or DSL)” on page 103.
8513162.book Page 103 Tuesday, May 20, 2008 4:09 PM www.gateway.com People are sending you e-mails, but you have not received them • Click the Receive or Send and Receive button in your e-mail program. This checks your mail server for incoming e-mail. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. E-mails you send are returned as undeliverable • Check the spelling of the e-mail address you are sending e-mail to.
8513162.book Page 104 Tuesday, May 20, 2008 4:09 PM CHAPTER 7: Troubleshooting Modem (dial-up) See also “Internet and networking” on page 102. Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the modem jack and not the Ethernet or the PHONE network jack. • Make sure that your computer is connected to the telephone line and the telephone line has a dial tone.
8513162.book Page 105 Tuesday, May 20, 2008 4:09 PM www.gateway.com You cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • Review the troubleshooting information under “Internet and networking” on page 102. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K.
8513162.book Page 106 Tuesday, May 20, 2008 4:09 PM CHAPTER 7: Troubleshooting 3 Click the Modem tab, then adjust the Speaker volume control. 4 Click OK twice to close the dialog boxes. Networking For more information, see the Networking chapter in your User Guide. You cannot see the other computers on your network • If a network cable is connected to your computer, make sure that the other end is plugged into a network router, switch, hub, or other network device.
8513162.book Page 107 Tuesday, May 20, 2008 4:09 PM www.gateway.com Power Your computer will not turn on • Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on. If your power cables are connected to a power strip, make sure it is turned on. • Test the outlet by plugging in a working device, such as • a lamp. Make sure that the power cord is free from cuts or damage, and replace any damaged cables.
8513162.book Page 108 Tuesday, May 20, 2008 4:09 PM CHAPTER 7: Troubleshooting The color is not uniform • Make sure that the display warms up for at least 30 minutes before making a final judgment about color uniformity. The text on the display is dim or difficult to read • Adjust the brightness and contrast controls. • Change the display settings. For instructions, see your online User Guide. • For more information about display types, see your display and video card documentation.
8513162.book Page 109 Tuesday, May 20, 2008 4:09 PM www.gateway.com • Reinstall the printer driver. See your printer’s user guide for instructions. • Wait until files have been printed before sending additional files to the printer. • If you print large files or many files at one time, you may • want to add additional memory to the printer. See the printer documentation for instructions on adding additional memory. Contact your printer manufacturer’s technical support.
8513162.book Page 110 Tuesday, May 20, 2008 4:09 PM CHAPTER 7: Troubleshooting • The regional code of the movie disc may not match your • • drive’s regional code. Play only discs with a regional code for your region. The DVD regional code for the United States and Canada is 1, and the regional code for Mexico is 4. The Blu-ray regional code for North and South America is A, although many (if not most) Blu-ray movies are region-free. Update the device driver.
8513162.book Page 111 Tuesday, May 20, 2008 4:09 PM www.gateway.com Keyboard The keyboard does not work • Make sure that the keyboard cable is plugged in correctly. • Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. • Try a keyboard that you know works to make sure that the keyboard port works. Liquid spilled in the keyboard • Turn off your computer and unplug the keyboard.
8513162.book Page 112 Tuesday, May 20, 2008 4:09 PM CHAPTER 7: Troubleshooting A file was accidentally deleted • If a file was deleted while holding down the SHIFT key, or if the Recycle Bin has been emptied since the file was deleted, the file cannot be restored. To restore deleted files: 1 Double-click the Recycle Bin icon. 2 Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from.
8513162.book Page 113 Tuesday, May 20, 2008 4:09 PM www.gateway.com Checking the hard drive for errors Use Error-checking if you encounter hard drive problems. Error-checking examines the hard drive for file and folder problems, then corrects the data problems that it finds. To check the hard drive for errors: (Start) then click Computer. The Computer window opens. 1 Click 2 Right-click the drive that you want to check for errors, click Properties, then click the Tools tab.
8513162.book Page 114 Tuesday, May 20, 2008 4:09 PM CHAPTER 7: Troubleshooting You see a “Not enough memory” error message • Close all programs, then restart your computer. • If you continue to receive this error message, consider adding more memory to your computer. Audio You are not getting sound from the speakers • Make sure that the volume controls are turned up and not muted. For more information, see “Adjusting the volume” on page 28.
8513162.book Page 115 Tuesday, May 20, 2008 4:09 PM www.gateway.com Expansion cards The computer does not recognize an expansion card • Restart your computer. • Make sure that you have installed the required software. For more information, see your expansion card’s documentation. • Remove the card from your computer’s expansion slot, then reinstall the card. Media Center This section only covers problems relating to Media Center mode.
8513162.book Page 116 Tuesday, May 20, 2008 4:09 PM CHAPTER 7: Troubleshooting • Screen resolution—Many TVs cannot display the high • • resolution that your computer’s video signal uses, and may shift, scramble, or scroll the picture. For a better picture on a TV display, you may need to lower the computer’s screen resolution to 800 × 600 or 640 × 480. For more information about changing the screen resolution, see your online User Guide.
8513162.book Page 117 Tuesday, May 20, 2008 4:09 PM www.gateway.com Checking for device problems Faulty devices or corrupt device drivers can cause a variety of problems on your computer. Checking the condition of system devices and the status of their drivers can help pinpoint the problem. To check for device problems: (Start), type device manager, then press ENTER. Device Manager opens. 1 Click 2 Examine the list of computer device types.
8513162.book Page 118 Tuesday, May 20, 2008 4:09 PM CHAPTER 7: Troubleshooting Recovering your system You can solve most computer problems by following the information in “Try these steps first” on page 100 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions.
8513162.book Page 119 Tuesday, May 20, 2008 4:09 PM www.gateway.com Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand. To create recovery discs: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens.
8513162.book Page 120 Tuesday, May 20, 2008 4:09 PM CHAPTER 7: Troubleshooting The Create Backup Disc dialog box opens. This dialog box tells you the number of blank, recordable discs you will need to complete the recovery discs. Make sure that you have the required number of identical, blank discs ready before continuing. 3 Insert a blank disc into the drive indicated in the Burn to list, then click Next. The first disc begins recording, and you can watch its progress on the screen.
8513162.book Page 121 Tuesday, May 20, 2008 4:09 PM www.gateway.com Recovering pre-installed software and drivers As a troubleshooting step, you may need to reinstall the software and device drivers that came pre-installed on your computer from the factory. You can recover using either your hard drive or the backup discs you have created. • New software—If you need to recover software that did not come pre-installed on your computer, you need to follow that software’s installation instructions.
8513162.book Page 122 Tuesday, May 20, 2008 4:09 PM CHAPTER 7: Troubleshooting 3 Click Contents. A list of software and device drivers opens. 4 Click the install icon for the item you want to install, then follow the on-screen prompts to complete the installation. Repeat this step for each item you want to reinstall. Returning to a previous system condition Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points.
8513162.book Page 123 Tuesday, May 20, 2008 4:09 PM www.gateway.com 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the restore point you want, click Next, then click Finish. A confirmation message box appears. 4 Click Yes. Your system is restored using the restore point you specified. This process may take several minutes, and may restart your computer.
8513162.book Page 124 Tuesday, May 20, 2008 4:09 PM CHAPTER 7: Troubleshooting Recovering from within Windows Vista To reinstall Windows Vista and all pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 Click the Restore tab, then click Restore system to factory default. The Confirm Restoration dialog box opens. 3 Click Yes, then click Start.
8513162.book Page 125 Tuesday, May 20, 2008 4:09 PM www.gateway.com Recovering from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery Management opens. 2 Click Restore system from factory default. Caution Continuing the process will erase all files on your hard drive. 3 Click Next to continue. Your hard drive’s original, factory-loaded contents are recovered.
8513162.book Page 126 Tuesday, May 20, 2008 4:09 PM CHAPTER 7: Troubleshooting Technical support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to an AC power outlet that is supplying power. If you use a surge protector or power strip, make sure that it is turned on.
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8513162.book Page 128 Tuesday, May 20, 2008 4:09 PM APPENDIX A: Legal Notices Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
8513162.book Page 129 Tuesday, May 20, 2008 4:09 PM www.gateway.com • • • • • • • • • • Do not walk on the power cord or allow anything to rest on it. Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system. Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer.
8513162.book Page 130 Tuesday, May 20, 2008 4:09 PM APPENDIX A: Legal Notices FCC declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules.
8513162.book Page 131 Tuesday, May 20, 2008 4:09 PM www.gateway.com Canada Industry Canada (IC) Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.
8513162.book Page 132 Tuesday, May 20, 2008 4:09 PM APPENDIX A: Legal Notices Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock.
8513162.book Page 133 Tuesday, May 20, 2008 4:09 PM www.gateway.com Power lines Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.
8513162.book Page 134 Tuesday, May 20, 2008 4:09 PM APPENDIX A: Legal Notices Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health.
8513162.book Page 135 Tuesday, May 20, 2008 4:09 PM www.gateway.com Trademark acknowledgments Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
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