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8513016.book Page i Wednesday, April 16, 2008 12:01 PM Contents Chapter 1: About This Reference . . . . . . . . . . . 1 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessing the online User Guide . . . . . . . . . . . . . . . . . . . . . . . . . 2 Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . .
8513016.book Page ii Wednesday, April 16, 2008 12:01 PM Contents Creating discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8513016.book Page iii Wednesday, April 16, 2008 12:01 PM www.gateway.com Using BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Deleting unnecessary files . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Checking the hard drive for errors . . . . . . . . . . . . . . . . . . .
8513016.book Page iv Wednesday, April 16, 2008 12:01 PM Contents Recovering pre-installed software and drivers . . . . . . . . 95 Returning to a previous system condition . . . . . . . . . . . . 96 Returning your system to its factory condition . . . . . . . 97 Technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Before calling Gateway Customer Care . . . . . . . . . . . . . 100 Calling Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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513016.book Page 2 Wednesday, April 16, 2008 12:01 PM CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all other computer information, see your online User Guide. For more information For more information about your computer, visit Gateway’s Support page at www.
8513016.book Page 3 Wednesday, April 16, 2008 12:01 PM www.gateway.com Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will need to enter these numbers to activate Windows.
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8513016.book Page 7 Wednesday, April 16, 2008 12:01 PM www.gateway.com Component Icon Description Memory card reader Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other device into the memory card reader. Optical disc drive Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type). This drive may be a CD, recordable CD, DVD, recordable DVD, Blu-ray, or HD DVD drive.
8513016.book Page 8 Wednesday, April 16, 2008 12:01 PM CHAPTER 2: Checking Out Your Computer Back Important Your computer’s hardware options and port locations may vary from this illustration.
8513016.book Page 9 Wednesday, April 16, 2008 12:01 PM www.gateway.com Component Icon Description USB ports Plug USB (Universal Serial Bus) devices (such as a USB printer, scanner, camera, keyboard, or mouse) into these ports. For more information, see “Installing a printer, scanner, or other device” on page 31. S/PDIF output jack (optional) Plug an optical cable from an amplifier or entertainment system into this jack for digital sound.
8513016.book Page 10 Wednesday, April 16, 2008 12:01 PM CHAPTER 2: Checking Out Your Computer Component Icon Description Rear speaker jack (black plug) Plug your rear right and left speakers into this jack. For more information, see “Configuring the audio jacks” on page 31.
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8513016.book Page 12 Wednesday, April 16, 2008 12:01 PM CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is perpendicular to your line of sight, and the top of the screen is no higher than eye level. • Place your feet flat on the floor or on a footrest.
8513016.book Page 13 Wednesday, April 16, 2008 12:01 PM www.gateway.com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes. • Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter. • Use soft, indirect lighting in your work area.
8513016.book Page 14 Wednesday, April 16, 2008 12:01 PM CHAPTER 3: Setting Up and Getting Started Sitting at your computer • Avoid bending, arching, or angling your wrists. Make • • • sure that they are in a relaxed position when you type. Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work. Take breaks to stand and stretch your legs. Avoid twisting your torso or neck.
8513016.book Page 15 Wednesday, April 16, 2008 12:01 PM www.gateway.com Checking the voltage selection Caution If you set the voltage selection switch incorrectly, your system will be damaged. Make sure this switch is set correctly for your location before turning on your computer. In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply should always be set to this when your computer is operating in the United States.
8513016.book Page 16 Wednesday, April 16, 2008 12:01 PM CHAPTER 3: Setting Up and Getting Started Connecting a dial-up modem Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Your computer may have a 56K modem that you can use with a standard telephone line to connect to the Internet or fax documents. To connect the modem: 1 Insert one end of the modem cable into the modem jack on the modem at the back of your computer.
8513016.book Page 17 Wednesday, April 16, 2008 12:01 PM www.gateway.com 5 To open your computer’s Start menu, click (Start). From that menu, you can run programs and search for files. For more information on using your computer’s menus, see “Using Windows” and “Customizing Windows” in your online User Guide. Waking up your computer Tip For more information about changing the power button mode, see the “Customizing” chapter in your online User Guide.
8513016.book Page 18 Wednesday, April 16, 2008 12:01 PM CHAPTER 3: Setting Up and Getting Started To put your computer to sleep: 1 Click (Start), then click (power). The computer saves your session and partially shuts down to save power. 2 To “wake” your computer, press a key on the keyboard or press the power button. If the computer remains in Sleep mode, press the power button. To turn off your computer: 1 Click (Start), click the arrow next to the lock icon, then click Shut Down.
8513016.book Page 19 Wednesday, April 16, 2008 12:01 PM www.gateway.com 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer back on. Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active.
8513016.book Page 20 Wednesday, April 16, 2008 12:01 PM CHAPTER 3: Setting Up and Getting Started Feature Icon Description Navigation keys Press these keys to move the cursor to the beginning of a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a document. Indicators Show if your NUM LOCK, CAPS LOCK, or SCROLL LOCK keys are activated. Press the corresponding key to activate the function.
8513016.book Page 21 Wednesday, April 16, 2008 12:01 PM www.gateway.com Feature Icon Description Sleep button Press this button to activate your computer’s Sleep (power-saving) mode. Function keys Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
8513016.book Page 22 Wednesday, April 16, 2008 12:01 PM CHAPTER 3: Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can use the left and right buttons on the mouse to select objects on the display.
8513016.book Page 23 Wednesday, April 16, 2008 12:01 PM www.gateway.com You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. To... Do this... Move the pointer on the computer display Move the mouse around. If you reach the edge of your mouse pad and need to move the mouse farther, lift the mouse and place it in the middle of the mouse pad, then continue moving the mouse.
8513016.book Page 24 Wednesday, April 16, 2008 12:01 PM CHAPTER 3: Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components: Flip-down door Activity indicator Eject button Loading an optical disc To insert an optical disc: 1 Press the eject button on the optical disc drive. Important When you place a single-sided disc in the tray, make sure that the label side is facing up.
8513016.book Page 25 Wednesday, April 16, 2008 12:01 PM www.gateway.com Identifying optical drive types Your computer may contain one of the following drive types. Press the drive’s eject button, then Look on the front of the drive’s disc tray for one or more of the following logos: If your optical drive has this logo... Your drive type is... Use your drive for... CD Installing programs, playing audio CDs, and accessing data.
8513016.book Page 26 Wednesday, April 16, 2008 12:01 PM CHAPTER 3: Setting Up and Getting Started If your optical drive has this logo... Your drive type is... Use your drive for... DVD-RAM/-RW Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and DVD-RAM, DVD-R, or DVD-RW discs.
8513016.book Page 27 Wednesday, April 16, 2008 12:01 PM www.gateway.com Playing a Blu-ray Disc Blu-ray Disc is a high-capacity optical disc that can store much more data than a DVD. A dual-layer Blu-ray Disc can hold 50 GB of files, about 23 hours of standard-definition video, or about nine hours of high-definition video. Blu-ray Discs can be played on a Blu-ray-compatible player or a Blu-ray drive-equipped computer. For more information about playing Blu-ray Discs, see your online User Guide.
8513016.book Page 28 Wednesday, April 16, 2008 12:01 PM CHAPTER 3: Setting Up and Getting Started Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. (Your computer’s memory card reader may look different.
8513016.book Page 29 Wednesday, April 16, 2008 12:01 PM www.gateway.com To remove a memory card: • Wait for the memory card reader access indicator to stop blinking, then pull the memory card out of the slot. Caution Do not remove the memory card or turn off the computer while the memory card reader access indicator is blinking. You could lose data. Also, remove the memory card from the reader before you turn off the computer.
8513016.book Page 30 Wednesday, April 16, 2008 12:01 PM CHAPTER 3: Setting Up and Getting Started 2 Click and drag the slider up to increase volume and down to decrease volume. 3 To mute the volume, click (Mute). To restore volume, click it again. 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices.
8513016.book Page 31 Wednesday, April 16, 2008 12:01 PM www.gateway.com Configuring the audio jacks If the back of your computer has five audio jacks, they are universal jacks. This means that they can be used for more than one purpose. For example, the blue jack on the computer can be a stereo in jack or a stereo out jack. To use the audio jacks for something other than the default audio device, you need to configure the audio jacks.
8513016.book Page 32 Wednesday, April 16, 2008 12:01 PM CHAPTER 3: Setting Up and Getting Started IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any software the device needs. After doing this, you can disconnect and reconnect the device at any time.
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8513016.book Page 34 Wednesday, April 16, 2008 12:01 PM CHAPTER 4: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.
8513016.book Page 35 Wednesday, April 16, 2008 12:01 PM www.gateway.com Opening the case Your computer case provides easy access to internal components. Removing the side panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the side panel: 1 Follow the instructions in “Preventing static electricity discharge” on page 34.
8513016.book Page 36 Wednesday, April 16, 2008 12:01 PM CHAPTER 4: Upgrading Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 35. 2 Press the three bezel retention tabs, then swing the left side of the bezel away from the computer and remove it.
8513016.book Page 37 Wednesday, April 16, 2008 12:01 PM www.gateway.com Closing the case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the right side of the bezel into the slots on the right side of the computer. Tabs 2 Swing the left side of the bezel in to insert the release tabs on the left side of the bezel into the slots on the left side of the computer. 3 Press the left side of the bezel firmly until the release tabs snap into place.
8513016.book Page 38 Wednesday, April 16, 2008 12:01 PM CHAPTER 4: Upgrading Your Computer Replacing the side panel To replace the side panel: 1 Make sure that all of the internal cables are arranged inside the computer so they will not be pinched when you close the computer. 2 Slide the side panel toward the front of the computer until the back of the side panel is flush with the back of the computer.
8513016.book Page 39 Wednesday, April 16, 2008 12:01 PM www.gateway.com 2 Press firmly on the lower left and lower right parts of the color panel to release the panel from the front bezel. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel’s internal locking tabs unlocking. Press here Press here 3 Swing the bottom of the panel away from the bezel and remove it. The panel should easily slide out.
8513016.book Page 40 Wednesday, April 16, 2008 12:01 PM CHAPTER 4: Upgrading Your Computer 4 Slide the tabs of the new color panel up into the slots on the front bezel. 5 Press firmly on the lower left and lower right parts of the color panel to engage the panel’s internal locking tabs. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel’s internal locking tabs locking the panel partially into place.
8513016.book Page 41 Wednesday, April 16, 2008 12:01 PM www.gateway.com Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 35. 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface.
8513016.book Page 42 Wednesday, April 16, 2008 12:01 PM CHAPTER 4: Upgrading Your Computer 5 Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank. The tabs on the sides of the memory module should secure the memory module automatically. When the module is secure, you hear a click. 6 Replace the side panel by following the instructions in “Replacing the side panel” on page 38. 7 Return your computer to its upright position.
8513016.book Page 43 Wednesday, April 16, 2008 12:01 PM www.gateway.com Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace a CD or DVD drive. To add replace an optical drive: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 35. 2 Remove the front bezel by following the instructions in “Removing the front bezel” on page 36.
8513016.book Page 44 Wednesday, April 16, 2008 12:01 PM CHAPTER 4: Upgrading Your Computer 6 Remove the two drive retention screws. Drive retention screws 7 Slide the drive forward and out of the drive bay. 8 Slide the new drive into the drive bay, line up the screw holes on the drive bay with the screw holes on the drive, then replace the two drive retention screws. 9 Reconnect the drive cables using your notes from Step 4, or according to the manufacturer’s instructions.
8513016.book Page 45 Wednesday, April 16, 2008 12:01 PM www.gateway.com Replacing the memory card reader Tools You need a Phillips screwdriver to replace the memory card reader. To replace the memory card reader: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 35. 2 Remove the front bezel by following the instructions in “Removing the front bezel” on page 36.
8513016.book Page 46 Wednesday, April 16, 2008 12:01 PM CHAPTER 4: Upgrading Your Computer 5 Unplug the cable from the back of the card reader, then slide the card reader toward the front of your computer. 6 Slide the new card reader into place, then secure it with the two screws you removed previously. 7 Plug the cable into the card reader. 8 Place the top bezel on top of the computer, then slide bezel toward the back of the computer until it clicks into place.
8513016.book Page 47 Wednesday, April 16, 2008 12:01 PM www.gateway.com Adding or replacing a hard drive To add or replace a hard drive: Tools You need a Phillips screwdriver to add or replace a hard drive. 1 Remove the side panel by following the instructions in “Removing the side panel” on page 35. 2 Disconnect and label all hard drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.
8513016.book Page 48 Wednesday, April 16, 2008 12:01 PM CHAPTER 4: Upgrading Your Computer 4 Loosen the captive thumbscrew that secures the hard drive cage to the computer. (This screw cannot be removed.) 5 Remove the hard drive cage from the computer. 6 If you are replacing a drive, remove the screws that secure the hard drive to the hard drive cage, then slide the old hard drive out of the cage.
8513016.book Page 49 Wednesday, April 16, 2008 12:01 PM www.gateway.com 9 Line up the tabs on the right side of the cage with the slots on the inside of the case, then slide the cage into the case. Hard drive cage tabs Slots on inside of case 10 Tighten the cage thumbscrew, then plug the hard drive cage fan cable back into the system board. 11 Connect the drive cables. If you are replacing a drive, use your notes from Step 2.
8513016.book Page 50 Wednesday, April 16, 2008 12:01 PM CHAPTER 4: Upgrading Your Computer 4 Loosen the four captive screws that secure the heat sink and fan assembly to the system board, then remove the assembly and place it on a stable surface with the flat surface of the heat sink (the side with the thermal grease) up. (The four screws cannot be completely removed.) Screws (only one shown) 5 Push the processor release lever down, lift it completely up, then lift the processor retention bracket.
8513016.book Page 51 Wednesday, April 16, 2008 12:01 PM www.gateway.com 8 If this is a new heat sink, remove the strip on the heat sink that covers the gray thermal grease. If you are re-using a heat sink, use rubbing (isopropyl) alcohol to remove the old thermal grease, then re-apply a small bead of thermal grease (about the size of a pea) to the surface that contacts the processor. 9 Place the heat sink and fan assembly on the processor, then tighten the screws that secure it to the system board.
8513016.book Page 52 Wednesday, April 16, 2008 12:01 PM CHAPTER 4: Upgrading Your Computer 4 If you are replacing an expansion card, remove the old card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. Caution Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic damage to the card. 5 Install the new card into the expansion slot.
8513016.book Page 53 Wednesday, April 16, 2008 12:01 PM www.gateway.com To replace the battery: 1 Restart your computer. 2 During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 3 Write down all values in the menus and submenus, then exit from the utility. Caution Any custom BIOS settings you have made will be lost when you remove the system battery. All settings will return to their factory defaults. 4 Shut down your computer.
8513016.book Page 54 Wednesday, April 16, 2008 12:01 PM CHAPTER 4: Upgrading Your Computer 9 Make sure that the positive (+) side of the new battery is facing up (usually the side that the battery type and model number are etched into), then press the battery into the socket until it snaps into place. 10 Replace the side panel by following the instructions in “Replacing the side panel” on page 38. 11 Reconnect all external cables and the power cord. 12 Turn on your computer.
8513016.book Page 55 Wednesday, April 16, 2008 12:01 PM www.gateway.com 6 Remove the eight system board screws. Screws Screws 7 Lift the system board up and out of the case. 8 Align the new system board on the screw holes in the case, then secure it into the case with the screws.
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8513016.book Page 58 Wednesday, April 16, 2008 12:01 PM CHAPTER 5: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule.
8513016.book Page 59 Wednesday, April 16, 2008 12:01 PM www.gateway.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put it in the original packaging materials. • Keep your computer away from magnetic fields. Magnetic fields can erase data on hard drives.
8513016.book Page 60 Wednesday, April 16, 2008 12:01 PM CHAPTER 5: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best.
8513016.book Page 61 Wednesday, April 16, 2008 12:01 PM www.gateway.com Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys. To clean the keyboard: 1 Use an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. 2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again.
8513016.book Page 62 Wednesday, April 16, 2008 12:01 PM CHAPTER 5: Maintaining Your Computer Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean an optical disc: 1 Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Updating Windows Windows Update helps you keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware.
8513016.book Page 63 Wednesday, April 16, 2008 12:01 PM www.gateway.com Using BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix. To start BigFix: 1 Click (Start), All Programs, Accessories, System Tools, then click BigFix.
8513016.book Page 64 Wednesday, April 16, 2008 12:01 PM CHAPTER 5: Maintaining Your Computer Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears.
8513016.book Page 65 Wednesday, April 16, 2008 12:01 PM www.gateway.com Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Ö Computer Ö right-click drive Ö Properties Ö Disk Cleanup 1 Click (Start), All Programs, Accessories, System Tools, then click Disk Cleanup. The Disk Cleanup dialog box opens.
8513016.book Page 66 Wednesday, April 16, 2008 12:01 PM CHAPTER 5: Maintaining Your Computer Checking the hard drive for errors The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them. If you use your computer several hours every day, you probably want to run Error-checking once a week.
8513016.book Page 67 Wednesday, April 16, 2008 12:01 PM www.gateway.com 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search Help box, then press ENTER. Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal.
8513016.book Page 68 Wednesday, April 16, 2008 12:01 PM CHAPTER 5: Maintaining Your Computer 3 Click Defragment now. This process may take hours to complete, depending on the size of the drive being defragmented. Help For more information about defragmenting the hard drive, click Start, then click Help and Support. Type defragmenting in the Search Help box, then press ENTER. Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive.
8513016.book Page 69 Wednesday, April 16, 2008 12:01 PM www.gateway.com 4 Follow the on-screen instructions to select a backup storage location and the files and folders to back up. Help For more information about backing up files, click Start, then click Help and Support. Type backup in the Search Help box, then press ENTER. Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors.
8513016.book Page 70 Wednesday, April 16, 2008 12:01 PM CHAPTER 5: Maintaining Your Computer Moving from your old computer Transferring files and settings automatically You can move your files, folders, software settings, and user account settings (such as display, Internet, and e-mail settings) from your old computer to your new one using Windows Easy Transfer, providing your old computer uses Windows XP or Windows Vista.
8513016.book Page 71 Wednesday, April 16, 2008 12:01 PM www.gateway.com Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive. Finding your documents Many programs save your personal data files in the Documents or My Documents folder. Look in your old computer’s documents folder for personal data files.
8513016.book Page 72 Wednesday, April 16, 2008 12:01 PM CHAPTER 5: Maintaining Your Computer Finding other files Use Windows Find or Search to locate other personal data files. For more information, see “Using Windows” in your online User Guide. You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period). For example, a document file might have a .DOC extension and a spreadsheet file might have an .XLS extension.
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8513016.book Page 74 Wednesday, April 16, 2008 12:01 PM CHAPTER 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped • The case was damaged Instead, unplug your computer and contact a qualified computer technician.
8513016.book Page 75 Wednesday, April 16, 2008 12:01 PM www.gateway.com Error messages Error message Action “Insufficient disk space” See “You get an “Insufficient disk space” error message” on page 85. “Data error” See “You get a “Data error” message” on page 86. “General failure reading drive C” See “The hard drive cannot be accessed, or you see a “General failure reading drive C” error message” on page 86.
8513016.book Page 76 Wednesday, April 16, 2008 12:01 PM CHAPTER 6: Troubleshooting Internet and networking Internet If you do not find a solution to your problem in this section, the issue may be networking related. See “Networking” on page 80 for more information. You cannot connect to the Internet • If you are using a cable or DSL modem, make sure that the modem cable is securely plugged into the Ethernet network jack. See more troubleshooting at “Modem (cable or DSL)” on page 77.
8513016.book Page 77 Wednesday, April 16, 2008 12:01 PM www.gateway.com People are sending you e-mails, but you have not received them • Click the Receive or Send and Receive button in your e-mail program. This checks your mail server for incoming e-mail. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. E-mails you send are returned as undeliverable • Check the spelling of the e-mail address you are sending e-mail to.
8513016.book Page 78 Wednesday, April 16, 2008 12:01 PM CHAPTER 6: Troubleshooting Modem (dial-up) See also “Internet and networking” on page 76. Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. • Make sure that your computer is connected to the telephone line and the telephone line has a dial tone.
13016.book Page 79 Wednesday, April 16, 2008 12:01 PM www.gateway.com You cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • Review the troubleshooting information under “Internet and networking” on page 76. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K.
8513016.book Page 80 Wednesday, April 16, 2008 12:01 PM CHAPTER 6: Troubleshooting 3 Click the Modem tab, then adjust the Speaker volume control. 4 Click OK twice to close the dialog boxes. Networking You cannot see the other computers on your network • If a network cable is connected to your computer, make sure that the other end is plugged into a network router, switch, hub, or other network device. • Make sure that the other computers are turned on.
8513016.book Page 81 Wednesday, April 16, 2008 12:01 PM www.gateway.com Power Your computer will not turn on • Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on. If your power cables are connected to a power strip, make sure it is turned on. • Test the outlet by plugging in a working device, such as a lamp. • Make sure that the power cord is free from cuts or damage, and r eplace any damaged cables.
8513016.book Page 82 Wednesday, April 16, 2008 12:01 PM CHAPTER 6: Troubleshooting The color is not uniform • Make sure that the display warms up for at least 30 minutes before making a final judgment about color uniformity. The text on the display is dim or difficult to read • Adjust the brightness and contrast controls. • Change the display settings. For instructions, see your online User Guide. • For more information about display types, see your display and video card documentation.
8513016.book Page 83 Wednesday, April 16, 2008 12:01 PM www.gateway.com • Reinstall the printer driver. See your printer’s user guide for instructions. • Wait until files have been printed before sending • • additional files to the printer. If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions on adding additional memory. Contact your printer manufacturer’s technical support.
8513016.book Page 84 Wednesday, April 16, 2008 12:01 PM CHAPTER 6: Troubleshooting • The regional code of the movie disc may not match your • • drive’s regional code. Play only discs with a regional code for your region. The DVD regional code for the United States and Canada is 1, and the regional code for Mexico is 4. The Blu-ray regional code for North and South America is A, although many (if not most) Blu-ray movies are region free. Update the device driver.
8513016.book Page 85 Wednesday, April 16, 2008 12:01 PM www.gateway.com Keyboard The keyboard does not work • Make sure that the keyboard cable is plugged in correctly. • Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. • Try a keyboard that you know works to make sure that the keyboard port works. Liquid spilled in the keyboard • Turn off your computer and unplug the keyboard.
8513016.book Page 86 Wednesday, April 16, 2008 12:01 PM CHAPTER 6: Troubleshooting A file was accidentally deleted • If a file was deleted while holding down the SHIFT key, or if the Recycle Bin has been emptied since the file was deleted, the file cannot be restored. To restore deleted files: 1 Double-click the Recycle Bin icon. 2 Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from.
8513016.book Page 87 Wednesday, April 16, 2008 12:01 PM www.gateway.com Checking the hard drive for errors Use Error-checking if you encounter hard drive problems. Error-checking examines the hard drive for file and folder problems, then corrects the data problems that it finds. To check the hard drive for errors: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to check for errors, click Properties, then click the Tools tab.
8513016.book Page 88 Wednesday, April 16, 2008 12:01 PM CHAPTER 6: Troubleshooting You see a “Not enough memory” error message • Close all programs, then restart your computer. • If you continue to receive this error message, consider adding more memory to your computer. Audio You are not getting sound from the speakers • Make sure that the volume controls are turned up and not muted. For more information, see “Adjusting the volume” on page 29.
8513016.book Page 89 Wednesday, April 16, 2008 12:01 PM www.gateway.com Expansion cards The computer does not recognize an expansion card • Restart your computer. • Make sure that you have installed the required software. For more information, see your expansion card’s documentation. • Remove the card from your computer’s expansion slot, then reinstall the card. Media Center This section only covers problems relating to Media Center mode.
8513016.book Page 90 Wednesday, April 16, 2008 12:01 PM CHAPTER 6: Troubleshooting • Screen resolution—Many TVs cannot display the high • • resolution that your computer’s video signal uses, and may shift, scramble, or scroll the picture. For a better picture on a TV display, you may need to lower the computer’s screen resolution to 800 × 600 or 640 × 480. For more information about changing the screen resolution, see your online User Guide.
8513016.book Page 91 Wednesday, April 16, 2008 12:01 PM www.gateway.com Checking for device problems Faulty devices or corrupt device drivers can cause a variety of problems on your computer. Checking the condition of system devices and the status of their drivers can help pinpoint the problem. To check for device problems: 1 Click (Start), type device manager, then press ENTER. Device Manager opens. 2 Examine the list of computer device types.
8513016.book Page 92 Wednesday, April 16, 2008 12:01 PM CHAPTER 6: Troubleshooting Recovering your system You can solve most computer problems by following the information in “Troubleshooting” on page 73 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions.
8513016.book Page 93 Wednesday, April 16, 2008 12:01 PM www.gateway.com Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand. To create recovery discs: (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens.
8513016.book Page 94 Wednesday, April 16, 2008 12:01 PM CHAPTER 6: Troubleshooting The Create Backup Disc dialog box opens. This dialog box tells you the number of blank, recordable discs you will need to complete the recovery discs. Make sure that you have the required number of identical, blank discs ready before continuing. 3 Insert a blank disc into the drive indicated in the Burn to list, then click Next. The first disc begins recording, and you can watch its progress on the screen.
8513016.book Page 95 Wednesday, April 16, 2008 12:01 PM www.gateway.com Recovering pre-installed software and drivers As a troubleshooting step, you may need to reinstall the software and device drivers that came pre-installed on your computer from the factory. You can recover using either your hard drive or the backup discs you have created. • New software—If you need to recover software that did not come pre-installed on your computer, you need to follow that software’s installation instructions.
8513016.book Page 96 Wednesday, April 16, 2008 12:01 PM CHAPTER 6: Troubleshooting 3 Click Contents. A list of software and device drivers opens. 4 Click the install icon for the item you want to install, then follow the on-screen prompts to complete the installation. Repeat this step for each item you want to reinstall. Returning to a previous system condition Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points.
8513016.book Page 97 Wednesday, April 16, 2008 12:01 PM www.gateway.com 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the restore point you want, click Next, then click Finish. A confirmation message box appears. 4 Click Yes. Your system is restored using the restore point you specified. This process may take several minutes, and may restart your computer.
8513016.book Page 98 Wednesday, April 16, 2008 12:01 PM CHAPTER 6: Troubleshooting Recovering from within Windows Vista To reinstall Windows Vista and all pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 Click the Restore tab, then click Restore system to factory default. The Confirm Restoration dialog box opens. 3 Click Yes, then click Start.
8513016.book Page 99 Wednesday, April 16, 2008 12:01 PM www.gateway.com Recovering from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery Management opens. 2 Click Restore system from factory default. Caution Continuing the process will erase all files on your hard drive. 3 Click Next to continue. Your hard drive’s original, factory-loaded contents are recovered.
8513016.book Page 100 Wednesday, April 16, 2008 12:01 PM CHAPTER 6: Troubleshooting Technical support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to an AC power outlet that is supplying power. If you use a surge protector or power strip, make sure that it is turned on.
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8513016.book Page 102 Wednesday, April 16, 2008 12:01 PM APPENDIX A: Legal Notices Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
8513016.book Page 103 Wednesday, April 16, 2008 12:01 PM www.gateway.com Care during use Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger (for example, No. 24 AWG ) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection.
8513016.book Page 104 Wednesday, April 16, 2008 12:01 PM APPENDIX A: Legal Notices • • • • Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio/TV technician for help. Compliance accessories: The accessories associated with this equipment are: shielded video cable when an external monitor is connected.
8513016.book Page 105 Wednesday, April 16, 2008 12:01 PM www.gateway.com When programming or making test calls to emergency numbers: • Remain on the line and briefly explain to the dispatcher the reason for the call. • Perform such activities in the off-peak hours such as early morning or late evenings.
8513016.book Page 106 Wednesday, April 16, 2008 12:01 PM APPENDIX A: Legal Notices Laser safety statement Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825.
8513016.book Page 107 Wednesday, April 16, 2008 12:01 PM www.gateway.com Power lines Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.
8513016.book Page 108 Wednesday, April 16, 2008 12:01 PM APPENDIX A: Legal Notices Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health.
8513016.book Page 109 Wednesday, April 16, 2008 12:01 PM www.gateway.com Trademark acknowledgments Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
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