Gateway Computer User Guide
Contents 1 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Drives and Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Using the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
Chapter 1: Getting Help Thank you for purchasing our computer! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new computer. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible.
Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.
Chapter 1: Getting Help Support Home Click Support Home, then click Computers. To view support documents for your computer, type your serial number in the Serial Number box, then click Submit. Click the arrow button to open the Select Your Computer Product box, then click your model number to access product documentation, specifications, and guides for all Gateway computers. Product Support Click Product Support to view a list of all the products that Gateway supports.
Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens. You can find help information by clicking a link, performing a search, or browsing the index. www.
Chapter 1: Getting Help Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of any Help and Support screen, then click the arrow button. For each search, you receive the following search result types: ■ Suggested Topics - These topics are located in Help and Support and are relevant to your search topic.
Using Your Computer guide Using Your Computer guide In addition to this guide, the Using Your Computer guide has been included on your hard drive. This guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation.
Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. Onlin Tech e supp Supp Tech Supp ort: ort Phon ort e: Hour s: (U.S. (Can) ada) 900439 4 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.
Chapter 2 Checking Out Your Gateway Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories 9
Chapter 2: Checking Out Your Gateway Computer Desktop PC Front Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. DVD/CD drive DVD/CD drive (optional) Diskette drive (optional) USB port (optional) Memory card reader (optional) Power button/ power indicator Hard drive indicator Microphone jack USB ports (optional) Headphone jack IEEE 1394 ports (optional) 10 www.gateway.
Desktop PC Front Component DVD/CD drive Icon Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type). This drive may be a CD, recordable CD, DVD, or recordable DVD drive. To identify your drive type and for more information about your drive, see “Identifying drive types” on page 37.
Chapter 2: Checking Out Your Gateway Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. Power connector Voltage switch Case cover thumbscrew Audio in/side speaker jack Headphone/front speaker jack Microphone jack Center/subwoofer jack (optional) S/PDIF jack (optional) Rear speaker jack (optional) Ethernet (network) jack USB ports IEEE 1394/FireWire™/ i.
Desktop PC Back Component Icon Description Power connector Plug the power cord into this connector. Case cover thumbscrews Remove these screws before opening the case. Rear speaker jack (black plug) (optional) Plug your rear right and left speakers into this optional jack. Ethernet (network) jack Plug an Ethernet network cable or a device (such as a DSL or cable modem for a broadband Internet connection) into this jack.
Chapter 2: Checking Out Your Gateway Computer Component Icon Description Audio input (Line in) jack (blue plug) If the back of your computer has five audio jacks, this jack is user configurable for one of the following: -OR- Stereo in: plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer (Default). ■ Stereo out: plug your side left and right speakers into this jack.
Identifying your model Identifying your model Important The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. Gateway model and serial number The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Technical Support will need this information if you call for assistance. Onlin Tech e supp Supp Tech Supp ort: ort Phon ort e: Hour s: (U.S.
Chapter 2: Checking Out Your Gateway Computer Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway’s Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications. For more information, see “Using Support” on page 3. Accessories To order accessories, visit the Accessory Store at accessories.gateway.com.
Accessories Laser printers and cartridges are more expensive, but they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents. Storage Devices If you need additional storage space or you want to back up your files, you can add storage devices to you computer. With a recordable CD or DVD drive, you can free up hard drive space by backing up files, then removing them from your hard drive. Writable CDs can hold as much as 700 MB of data.
Chapter 2: Checking Out Your Gateway Computer 18 www.gateway.
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Installing peripheral devices 19
Chapter 3: Getting Started Working safely Before using your computer, read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain. Top of screen is not higher than eye level Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes.
Working safely ■ Select a flat surface for your computer desk. ■ Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse. If the desk is not adjustable or is too tall, consider using a keyboard drawer. ■ Use an adjustable chair that is comfortable, distributes your weight evenly, and keeps your body relaxed. ■ Position your chair so the keyboard is at or slightly below the level of your elbow.
Chapter 3: Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. Warning High voltages can enter your computer through both the power cord and the modem connection.
Starting your computer To set the voltage selection switch: ■ Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position. Voltage selection switch Starting your computer To start your computer: 1 2 3 Connect the cables to your computer. See the setup poster. Turn on your computer. If you are starting your computer for the first time, follow the on-screen instructions to set up your computer.
Chapter 3: Getting Started Waking up your computer When you have not used your computer for several minutes or have not turned off your computer, it may enter a power-saving mode called Standby. While in Standby, the power indicator flashes. If your computer is in Standby mode, move the mouse or press the power button to “wake” it up.
Restarting (rebooting) your computer Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to restart (reboot) your computer. To close unresponsive programs and restart your computer: 1 2 3 4 5 Press CTRL+ALT+DEL. The Task Manager window opens.
Chapter 3: Getting Started Using the keyboard Function keys Editing buttons Internet buttons Windows keys Indicators Audio playback buttons Navigation keys Internet buttons Application key Directional keys Numeric keypad Keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active. Feature Icon Description Editing buttons Press these buttons to copy, cut, and paste.
Using the keyboard Feature Icon Description Indicators Show if your NUM LOCK, CAPS LOCK, or SCROLL LOCK keys are activated. Press the corresponding key to activate the function. Windows keys Press one of these keys to open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Search utility), R (Run utility), and E (Explorer utility). Application key Press this key to access shortcut menus and help assistants in Windows.
Chapter 3: Getting Started Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. 28 www.
Using the mouse To... Do this... Move the pointer on the computer display Move the mouse around on the mouse pad. If you run out of space on your mouse pad and need to move the pointer farther, pick up the mouse, set it down in the middle of the mouse pad, then continue moving the mouse. Select an object on the computer display Position the pointer over the object. Quickly press and release the left mouse button once. This action is called clicking.
Chapter 3: Getting Started Adjusting the volume You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer. To adjust the overall volume level using hardware controls: ■ If you are using external speakers, turn the knob on the front of the speakers. -ORUse the mute and volume control buttons on the keyboard. For more information, see “Using the keyboard” on page 26.
Connecting the dial-up modem Connecting the dial-up modem Your computer has a built-in 56K modem that you can use to connect to a standard telephone line. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. To connect the modem: 1 Insert one end of the modem cable into the modem jack computer. 2 Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines.
Chapter 3: Getting Started Installing a printer, scanner, or other peripheral device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire® or i.Link®), Universal Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer.
Chapter 4 Using Drives and Ports • Using the diskette drive • Using the memory card reader • Using CD or DVD drives 33
Chapter 4: Using Drives and Ports Using the diskette drive The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Drive activity light Diskette slot Eject button To use a diskette: 34 1 2 Insert the diskette into the diskette drive with the label facing up. 3 To remove the diskette, make sure that the drive activity light is off, then press the diskette eject button.
Using the memory card reader Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.
Chapter 4: Using Drives and Ports Inserting a memory card Caution To avoid memory card damage or errors while using a memory card, insert only one memory card in a slot at a time. To use a memory card: 1 2 Insert the memory card into the memory card slot as indicated in the previous table. To access a file on the memory card, click Start, then click My Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name.
Using the CD or DVD drive Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo... This is your drive type... Use your drive for... CD drive Installing programs, playing audio CDs, and accessing data.
Chapter 4: Using Drives and Ports Inserting a CD or DVD Activity indicator (location varies) Important Manual eject hole (location varies) Eject button Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or DVD: 1 2 Press the eject button on the CD or DVD drive. Place the disc in the tray with the label facing up. Important 3 38 When you place a single-sided disc in the tray, make sure that the label side is facing up.
Playing a CD Playing a CD Use the music program or Windows Media Player on your computer to: ■ Play music CDs ■ Create MP3 music files from your music CDs ■ Edit music track information ■ Use your music files to build a music library Tips & Tricks For more information about playing CDs, see “Playing CDs” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
Chapter 4: Using Drives and Ports 40 www.gateway.
Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery 41
Chapter 5: Maintaining Your Computer Caring for your computer To extend the life of your computer: ■ When transporting your computer, we recommend that you put it in the original packaging materials. ■ Keep diskettes and your computer away from magnetic fields. Magnetic fields can erase data on both diskettes and hard drives. ■ Avoid subjecting your computer to extreme temperature changes. ■ Keep all liquids away from your computer.
Protecting your computer from viruses Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date. Protect your computer from a virus by: ■ Registering your copy of Norton® Internet Security and subscribing to the virus definition update service.
Chapter 5: Maintaining Your Computer To scan for viruses: 44 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. www.gateway.
Protecting your computer from viruses 3 Click Scan for Viruses. 4 Click the type of scan you want to make in the Scan for Viruses area. To remove a virus: 1 If Norton Internet Security finds a virus, follow all on-screen instructions to remove the virus. 2 3 Turn off your computer and leave it off for at least 30 seconds. Turn on your computer and rescan for the virus.
Chapter 5: Maintaining Your Computer 4 Follow the on-screen instructions to update your Norton Internet Security program with the latest virus protection files. 5 When the program has finished, click Finish. Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best.
Cleaning your computer Cleaning the computer display To clean a computer LCD screen or flat panel display, use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth. Caution A flat panel display or computer LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners.
Chapter 5: Maintaining Your Computer Restoring your system Microsoft System Restore If your computer is not working correctly after you install a program or change a setting in the Control Panel, you may need to use Microsoft System Restore to restore the computer to an earlier configuration. To run Microsoft System Restore: 1 2 Click Start, All Programs, Accessories, System Tools, then click System Restore. Follow the on-screen instructions.
Restoring your system Restoring your computer to the original configuration If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration. To restore your computer to the original configuration: 1 2 Turn on your computer, then press F11. Follow the on-screen instructions. www.gateway.
Chapter 5: Maintaining Your Computer Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. Caution ESD can permanently damage electrostatic discharge-sensitive components in your computer.
Opening the case Opening the case Your computer case provides easy access to internal components. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord, modem cable, and network cable before opening the case. Removing the side panel To remove the side panel: 1 2 Follow the instructions in “Preventing static electricity discharge” on page 50. 3 4 Press the power button to drain any residual power from your computer.
Chapter 5: Maintaining Your Computer Removing the front bezel To remove the front bezel: 1 2 Remove the side panel. Press on the three spring tabs while pulling the right side of the bezel away from the computer, then swing the bezel toward the left and remove it from the computer. Tabs 52 www.gateway.
Closing the case Closing the case Replacing the side panel To replace the side panel: 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Align the panel tabs into the front case notches, then swing the side panel toward the back of the computer to secure it into place. 3 4 Replace the two side panel thumbscrews. Reconnect the cables and power cord. www.gateway.
Chapter 5: Maintaining Your Computer Replacing the front bezel To replace the front bezel: ■ 54 Align the tabs in the left side of the bezel with the notches in the left side of the case, then press the right side of the bezel against the case until it clicks into place. www.gateway.
Installing memory Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 51. 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. 3 Find the memory module banks on your system board.
Chapter 5: Maintaining Your Computer 5 Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank. The tabs on the sides of the memory module should secure the memory module automatically. When the module is secure, you hear a click. 6 Replace the side panel by following the instructions in “Replacing the side panel” on page 53. 7 8 9 10 56 Return your computer to its upright position. Reconnect the cables and the power cord.
Replacing the system battery Replacing the system battery If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and voltage as the original battery that was in your computer. Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer.
Chapter 5: Maintaining Your Computer 8 Push the battery release tab. The battery pops out of the socket. Battery 58 Battery release tab 9 Make sure that the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place. 10 Replace the side panel by following the instructions in “Replacing the side panel” on page 53. 11 12 13 14 Reconnect all external cables and the power cord.
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: ■ Never remove your computer case cover while your computer is turned on and while the modem cable, network cable, and power cord are connected. ■ Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 50.
Troubleshooting Troubleshooting Troubleshooting topics are listed in alphabetical order. Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Make sure that you have installed the required software. For more information, see the documentation that came with your add-in card. Audio See “Sound” on page 77. Battery See “Power” on page 75.
Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■ Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 30. ■ Make sure that the mute controls are turned off. For more information, see “Adjusting the volume” on page 30.
Troubleshooting Computer The computer will not start ■ Make sure that the power cord is connected to an AC power source and your computer is turned on. Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. You cannot save a file to diskette or you see the message “disk is full or write-protected” ■ Make sure that the write-protection tab on the upper-right corner of the diskette is down (unprotected). ■ Delete unnecessary files on the diskette and try again.
Chapter 6: Troubleshooting You see a “Disk is full” error message ■ Delete unnecessary files on the diskette. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. ■ Run Error checking on the diskette. For more information, see “Checking the hard drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
Troubleshooting Help and Support For more information about restoring deleted files, click Start, then click Help and Support. Type the keyword System Restore in the Search box , then click the arrow. Hard drive You see an “Insufficient disk space” error message ■ Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Using Disk Cleanup” in Using Your Computer which has been included on your hard drive.
Chapter 6: Troubleshooting You see a “Non-system disk” or “disk error” error message ■ Eject the diskette from the diskette drive, then press ENTER. Internet See also “Modem (dial-up)” on page 68. You cannot connect to the Internet ■ If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Desktop PC Back” on page 12 to make sure that the connections have been made correctly.
Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computer People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in y
Chapter 6: Troubleshooting Memory You see a “Memory error” message ■ Use a third-party diagnostic program to help determine if a memory module is failing. You see a “Not enough memory” error message Close all programs, then restart your computer. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow.
Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Desktop PC Back” on page 12 to make sure that the connections have been made correctly. ■ Make sure that your computer is connected to the telephone line and the telephone line has a dial tone. ■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.
Chapter 6: Troubleshooting ■ Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. ■ Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. ■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect.
Troubleshooting The modem is not recognized by your computer ■ Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer. See “Desktop PC Back” on page 12 to make sure that the connections have been made correctly. ■ If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use). ■ Use the modem cable that came with your computer.
Chapter 6: Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 3 4 5 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. Click the modem you want to adjust, then click Properties. Click the Modem tab, then adjust the Speaker volume control. Click OK twice to close the Phone and Modem Options dialog box.
Troubleshooting The color is not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity. Make sure that: ■ Non-shielded speakers are not placed too close to the monitor. ■ The monitor is not positioned too close to another monitor, electric fan, fluorescent light, metal shelf, or laser printer. ■ You demagnetize the screen using the monitor’s degauss feature. For more information on degauss, see your monitor’s documentation.
Chapter 6: Troubleshooting Mouse The mouse does not work ■ Make sure that the mouse cable is plugged in correctly. ■ Shut down and restart your computer. ■ Remove all extension cables and switch boxes. ■ Try a mouse you know is working to make sure that the mouse port works. The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.
Troubleshooting Power Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer. ■ If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on. ■ Make sure that the power cord is free from cuts or damage. Replace any damaged cables.
Chapter 6: Troubleshooting ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a “Printer queue is full” error message ■ Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.
Troubleshooting Sound You are not getting sound from the speakers ■ Make sure that the speakers are turned on. ■ Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 30. ■ Make sure that mute controls are turned off. For more information, see “Adjusting the volume” on page 30. ■ If you are using external speakers, see the speaker setup poster to check your speaker connections. ■ Make sure that the universal jacks are configured correctly.
Chapter 6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.
Telephone support Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems.
Chapter 6: Troubleshooting Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■ The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site.
Chapter 7 Networking Your Computer • Introducing networking • Creating an Ethernet network • Testing your network • Troubleshooting your Ethernet network 81
Chapter 7: Networking Your Computer Introduction to Networking An Ethernet network consists of two or more computers connected together through an Ethernet cable. This connection type is commonly used in offices around the world and can be used to build computer networks in the home. Ethernet, Fast Ethernet, or Gigabit Ethernet Ethernet is available at three different speeds. Standard Ethernet runs at 10 Mbps, Fast Ethernet runs at 100 Mbps, and Gigabit Ethernet runs at 1000 Mbps.
Introduction to Networking Example router-based Ethernet network The following is an example of an Ethernet network. The network is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network. Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router is a cable or DSL modem that provides access to the Internet.
Chapter 7: Networking Your Computer Important Tips & Tricks For best results, all Ethernet components should be either standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100), or Gigabit Ethernet (1000 Mbps or 10/100/1000). A mixture of components rated at different speeds will result in your network running at the speed of the slowest rated component.
Creating an Ethernet network Making sure your broadband connection works Before you change anything about your home setup, make sure that your broadband connection is working correctly. To test the connection, log onto the Internet using your current setup. If the connection is not working, contact your Internet service provider. Important If you do not have a broadband connection already installed, make the necessary arrangements with your ISP.
Chapter 7: Networking Your Computer Configuring the TCP/IP protocol A networking protocol is a language computers use to talk to each other. One of several available protocols must be set up on each computer you plan to use on your network. We recommend you use the Transmission Control Protocol/Internet Protocol (TCP/IP), which is widely accepted and compatible for local area networks (LANs), as well as for Internet communications.
Creating an Ethernet network 3 Right-click Local Area Connection, then click Properties. The Local Area Connection Properties dialog box opens. - OR If you do not have a LAN connection setup, click Create a new connection and follow the instructions in the New Connection Wizard. 4 Click to select the Internet Protocol (TCP/IP) check box in the This connection uses the following items list. If you do not see TCP/IP, drag the scroll bar to see more choices. 5 Click Properties.
Chapter 7: Networking Your Computer 6 7 8 9 10 11 Click the General tab. Click Obtain an IP address automatically. Click OK to close the Internet Protocol (TCP/IP) Properties dialog box. Click OK to close the Local Area Connection Properties dialog box. Click X to close the Network Connections window. Repeat this procedure for every computer on your network.
Creating an Ethernet network Important Category 5 cables are available in two different types; straight-through cables, used to connect computers to a router, and crossover cables, used to connect two computers. To determine which type of cable you have, hold both ends of the cable with the connectors facing away from you and with the spring clip on the bottom. For straight-through cable, the wires on both connectors are attached to copper pins in the same order (same colors, left to right).
Chapter 7: Networking Your Computer To set up a network using a router: 1 Plug one end of the power adapter into the AC connector on the router and the other end into a grounded, 110V electrical outlet. 2 3 Turn on your computers. 4 5 Repeat Step 3 for each computer on the network. Plug one end of a straight-through network cable into any numbered port on the router (except the WAN port). The WAN port is used to connect the router to the DSL or cable modem, and is identified by a label or a switch.
Creating an Ethernet network 4 5 6 7 ■ Router Name and Domain Name - Check with your ISP to see if entries are required in these fields and, if so, what entries are required. Normally, leaving the fields blank will work. ■ LAN IP Address - We recommend that you accept the defaults. ■ WAN IP Address - If your ISP assigns you a different IP address each time you log on, click Obtain an IP Address Automatically.
Chapter 7: Networking Your Computer Testing your network Now that your home network is set up, log onto one of your computers and access a favorite Internet Web site.
Troubleshooting Your Ethernet network Troubleshooting Your Ethernet network You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers are plugged into a powered electrical outlet and turned on. ■ Make sure that the router is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they are working.
Chapter 7: Networking Your Computer 94 www.gateway.
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 95
Appendix A: Safety, Regulatory, and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.
Appendix A: Safety, Regulatory, and Legal Information California Proposition 65 Warning Warning This product contains chemicals, including lead, known to the State of California to cause cancer, birth defects or reproductive harm. Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules.
Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.
Appendix A: Safety, Regulatory, and Legal Information Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. Power lines Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.
Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health. To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your “end of life” product.
Appendix A: Safety, Regulatory, and Legal Information Notices Copyright © 2005 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Index A AC power connector 13 accessories 16 safety precautions 96 activity indicators See indicators application key 27 arrow keys 27 audio audio in jack 14 center speaker jack 14 configuring jacks 30 front speaker jack 14 headphone jack 14 line in jack 14 line out jack 14 microphone jack 11, 14 muting 30 rear speaker jack 13 side speaker jack 14 subwoofer jack 14 audio CD See CD audio in jack 14 audio playback buttons 26 B battery replacing 57 bezel removing 52 replacing 54 broadband connection 31, 85 co
speakers 30 TCP/IP protocol 86 connecting modem 31 PS/2 keyboard 14 PS/2 mouse 14 to Ethernet network 13, 31 to Internet 13, 31 to network 13, 31 connections audio in 14 center speaker 14 digital camera 11, 14, 32 digital video camera 11, 13, 32 Ethernet 13, 31 external audio 14 external speakers 14 Firewire 11, 13, 32 front speaker 14 headphone 14 i.
connecting 13 DVD cleaning 47 drive 37 inserting 38 playing 39 recording 39 troubleshooting 61, 64 DVD drive identifying 37 locating drive 11 troubleshooting 61, 64 using 37 DVD/CD drive See DVD drive Dynamic Host Configuration Protocol 86 E editing buttons 26 electrostatic discharge (ESD) 50 entering IP address 86 subnet mask 86 ergonomics 20 eSupport using 3 Ethernet connecting 31 equipment needed 83 example 83 installing cards 84 installing drivers 84 jack 31 Ethernet jack 13 Ethernet network creating 8
digital camera 32 digital video camera 32 front bezel 52 memory 55 peripheral devices 32 printer 32 scanner 32 side panel 51 system battery 57 Internet broadband connection 31 buttons 26 troubleshooting 66, 70 IP address entering 86 LAN 91 WAN 91 J jacks See connections K keyboard buttons 26 cleaning 46 features 26 PS/2 port 14 troubleshooting 67 USB port 11, 14 keys and buttons application 27 arrow 27 audio playback 26 directional 27 editing 26 function 26 Internet 26 mouse 28 navigation 26 numeric 27 po
mouse buttons 28 cleaning 47 clicking 29 double-clicking 29 moving pointer 28, 29 moving screen objects 29 opening files, folders, and programs 29 pointer 28 PS/2 port 14 right-clicking 29 scroll wheel 28 selecting screen objects 29 troubleshooting 74 USB port 11, 14 moving pointer 29 screen objects 29 MP3 player memory cards 35 multimedia adjusting volume 30 playing DVD 39 using DVD drive 37 using Windows Media Player 39 muting sound 30 N name computer 85 domain 91 router 91 workgroup 85 naming computers
installing 32 laser 16 parallel port 13 troubleshooting 75 USB port 11, 14 programs closing unresponsive 25 opening 29 PS/2 port keyboard 14 mouse 14 R RAM See memory rebooting computer 25 recordable drive 11, 17 locating 11 troubleshooting 61 recording CDs 39 DVDs 39 resetting computer 25 restarting computer 25 restoring system 48 Resume mode 11 right-clicking 29 router configuring 90 name 91 S safety avoiding repetitive strain 21 caring for computer 42 general precautions 96 guidelines for troubleshooti
configuring 86 technical support 16 automated troubleshooting 79 Technical Support 79 tips before contacting 78 tutorial service 79 telephone support 78 testing network 92 training CD 80 classroom 80 Gateway Learning Libraries 80 Learn With Gateway 80 troubleshooting add-in cards 61 automated system 79 cards 61 CD drive 61 cleaning CD 47 cleaning DVD 47 computer startup 63 diskette drive 63 display 64 DVD drive 61, 64 DVD/CD drive 61, 64 Ethernet network 93 faxes 70 files 64 general guidelines 60 hard drive
troubleshooting 93 workgroup naming 85 working safely 20 Z Zip drive 17 port 11, 14 110 www.gateway.
MAN 6BAY MBTX CONS GDE R1 9/05
