NV55 SERVICEGUIDE ®
Revision History Please refer to the table below for the updates made on the NV55 service guide. Date Chapter Updates Service guide files and updates are available on the ACER/CSD web. For more information, refer to http://csd.acer.com.tw Copyright © 2009 Gateway, Inc. All rights reserved. Gateway, Gateway Country, the Gateway stylized logo, and the black-and-white spot design are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries.
Contents Chapter 1: System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Navigating the BIOS setup utility . . . . . . . . . . . . . . . . . . . . . . . 29 BIOS setup utility menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 BIOS recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Creating the Crisis Recovery disk . . . . . . . . . . . . . . . . . . . . . . . 38 Performing a BIOS recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Running the Flash utility: . . . . . . . . . . . . . . .
www.gateway.com Chapter 4: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115 Diagnosing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System test procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Testing the optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Testing the keyboard or auxiliary input device . . . . . . . . . . . . Testing the memory . . . . . . . . . . . .
Contents iv
CHAPTER1 System specifications • • • • • Preface Features System block diagram Hardware specifications and configurations Notebook product tour 1
CHAPTER 1: System specifications Preface Conventions The following conventions are used in this manual: Warning Indicates a potential for personal injury. Caution Indicates a potential loss of data or damage to equipment. Important Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task. General information Before using this information and the product it supports, read the following general information.
www.gateway.com Features Platform • Processor • Intel Core i3 Processors: 330M (2.13 GHz), M620 (2.5 GHz), 350M (2.26 GHz) • Intel Core i5 Processors: 430M (2.26 GHz), 520M (2.4 GHz), 540M (2.53 GHz) • Intel Core i7 Processors: 620M (2.66 GHz) • Core logic: Mobile Intel HM55 Express Chipset • Wireless: Intel WiFi Link 5300/5100, Atheros b/g/n System memory • DDR3 SO-DIMM • Data rate supported: 800/1066/1333 MT/s • Maximum memory: 4 GB (using two SO-DIMM modules) Display and graphics • 15.
CHAPTER 1: System specifications Input devices • • • • 99-, 100-, or 103-key keyboard, 2.5 mm (minimum) key travel Twelve function keys, four cursor keys, two Windows® keys Touchpad pointing device Capacitive touch keys Audio • • • • • Two built-in stereo speakers Built-in microphone on webcam Realtek ALC272 codec Supports Dolby Advanced Audio technology MS-Sound compatible Communication • • • • Integrated webcam WLAN: Intel® WiFi Link 5300/5100 a/b/g/n, Atheros b/g/n WPAN: Bluetooth® 2.
www.gateway.com Physical specifications • Dimensions: 372 × 259 × 26 / 37 mm (14.65 × 10.2 × 1.02 / 1.46 in) • Weight: 3.1 kg (6.
CHAPTER 1: System specifications System block diagram 6
www.gateway.com Hardware specifications and configurations CPU Item Specification CPU type n n n Intel Core i3 Processors: 330M (2.13 GHz), M620 (2.5 GHz), 350M (2.26 GHz) Intel Core i5 Processors: 430M (2.26 GHz), 520M (2.4 GHz), 540M (2.53 GHz) Intel Core i7 Processors: 620M (2.
CHAPTER 1: System specifications Item Specification Supported protocols n n n n n n n n n n n n n n n n n n n n BIOS password control ACPI 1.0b/2.0/3.0 compliance PCI 2.2 System/HDD password Security Control INT 13H Extenstions PnP BIOS 1.0a SMBIOS 2.4 BIOS Boot Specification Simple Boot Flag 1.0 Boot block PCI Bus Power Management Interface Specification USB Specification 1.1/2.0 IEEE 1394 1.0 USB/1394 CD-ROM Boot Up support PC Card Standard 1995 (PCMCIA 3.0 Compliant Device) IrDA 1.
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CHAPTER 1: System specifications Item Specification Applicable disc format CD: CD-DA, CD-ROM, CD-ROM XA, Photo CD (multi-session), Video CD, Cd-Extra (CD+), CD-text DVD: DVD-VIDEO, DVD-ROM, DVD-R (3.9GB, 4.
www.gateway.com Item Specification Response tme (msec) 8 Nominal input voltage VDD +3.
CHAPTER 1: System specifications Audio Item Specification Audio codec Realtek ALC272 Audio onboard or optional Built-in Mono or stereo Stereo Resolution 24-bit DAC and ADC Compatibility HD Audio Sampling rate 192 kHz maximum sample rate Internal microphone With webcam Internal speaker/quantity 2 speakers Wired LAN Item Specification LAN chipset Broadcom BCM57780 Supports LAN protocol 10/100/1000 Mbps LAN connector type RJ45 LAN connector location Left side Features n n n Integ
www.gateway.com Wireless LAN Item Specification Chipset n n n n n Intel WiFi Link 5100 Intel WiFi Link 5300 Atheros AR5B91/HB93 b/g/n Atheros XB63 b/g WNC WiMAX Data throughput 11~54 Mbps, up to 270 Mbps for Draft-N Protocol n n n n n Interface IEEE IEEE IEEE IEEE IEEE 802.11a 802.11b 802.11g 802.11 Draft-N 802.16e PCI bus (mini PCI socket for wireless module) USB Item Specification Chipset Mobile Intel HM55 Express Chipset USB compliancy level 2.0 OHCI USB 1.1 and USB 2.
CHAPTER 1: System specifications Camera Item Specification Model Chicony 0.3M DV Calla / Camellia Interface USB 2.0 Resolution 0.3 M pixels (640x480) Signal to noise ratio 42 dB Sensor CMOS 1/4 Power 5V Built-in microphone Yes LED No Fans CPU temperature (° C) Fan speed (rpm) Acoustic level (dBA) 45-50 0-3000 29 55-66 0-3300 33 68-74 3300-3800 38 78-83 3800-4100 40 86-91 4100-4800 40 Throttling 50%: % is controlled by operating system. Temperature point is 95 °C.
www.gateway.com Power supply Item Specification Vendor n n n Delta Liteon Hipro Input rating 90V AC to 264V AC, 47Hz to 63Hz Maximum input AC current 1.7A (max) Output rating 19V DC, 3.42A, 65W Power savings ACPI mode Power Management Mech. Off (G3) All devices in the notebook are turned off completely. Soft Off (G2/S5) OS initiated shutdown. All devices in the notebook are turned off completely.
CHAPTER 1: System specifications Notebook product tour Important Case color may vary from that shown in the pictures. Front View Ventilation fan Component Icon Ventilation fan Description Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots.
www.gateway.com Component Icon Description USB port Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. Microphone jack Plug a microphone into this jack. Headphone jack Plug amplified speakers or headphones into this jack. The built-in speakers are turned off when speakers or headphones are plugged into this jack.
CHAPTER 1: System specifications Rear View Ventilation fan Component Icon Ventilation fan Description Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook.
www.gateway.com Component Icon Description Hard drive bay The hard drive is located in this bay. Ventilation slots and cooling fan Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook.
CHAPTER 1: System specifications Component Icon Description Touchpad Provides all the functionality of a mouse. For more information, see “Using the EZ Pad touchpad” on page 25. Capacitive touch keys Press to access capacitive touch key function. For more information, see “Using the capacitive touch keys” on page 24. LCD panel Microphone Webcam Component 20 Icon Description Webcam Use to let others see who they are communicating with when making VoIP calls.
www.gateway.com Using the status indicators Important If none of the indicators are on, you may need to press FN+F1 to toggle the status indicators on. Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used. The status indicators are located below the screen.
CHAPTER 1: System specifications Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Icon Description Function keys Press these keys labeled F1 to F12 to perform actions in programs. For example, pressing F1 may open help. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
www.gateway.com Press and hold FN, then press this system key... 6 To... Turn the optional Bluetooth radio on or off. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. Bluetooth communication devices are examples of devices that provide wireless communication. Important: The wireless network switch must be in the ON position for this button to work.
CHAPTER 1: System specifications Using the capacitive touch keys PowerSave MyBackup Wireless Touchpad Mute switch toggle Decrease Increase volume volume (only for certain models) Programmable MyBackup Wireless Touchpad Mute key switch toggle Decrease Increase volume volume (only for certain models) Button Description PowerSave key—enable Gateway PowerSave solution.
www.gateway.com Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program. You can use the EZ Pad left and right buttons below the touchpad to select objects. To... Do this... Move the pointer on the screen.
CHAPTER 1: System specifications To... Do this... Start a program or open a file or folder. Position the pointer over the object. Press the left button twice in rapid succession. This action is called double-clicking. Access a shortcut menu or find more information about an object on the screen. Position the pointer over the object. Quickly press and release the right button once. This action is called right-clicking. Move an object on the screen. Position the pointer over the object.
CHAPTER2 System utilities • • • • BIOS setup utility BIOS recovery Clearing a BIOS password Unlocking the hard drive 27
CHAPTER 2: System utilities BIOS setup utility The BIOS setup utility is a hardware configuration program built into the notebook’s BIOS (Basic Input/Output System). The notebook was shipped already properly configured and optimized. However, if the user encounters configuration problems, you may need to run Setup. To run the BIOS Setup Utility: 1 Turn on the notebook. If the computer is already turned on, save your data and close all open applications, then restart the computer.
www.gateway.com Navigating the BIOS setup utility Use the keys listed in the legend bar on the bottom of the Setup screen to work your way through the various menu and submenu screens. To use the BIOS setup utility: • • • • • • 1 To choose a menu, use the left ← and right → arrow keys. To choose an item, use the up ↑ and down ↓ arrow keys. To change the value of a parameter, press F5 or F6. A plus sign (+) indicates the item has sub-items. Press ENTER to expand this item.
CHAPTER 2: System utilities Information The Information menu displays a summary of your computer hardware information. These information are necessary for troubleshooting and may be required when asking for technical support. 30 Parameter Description CPU Type Displays the processor model and speed. CPU Speed Displays the processor speed. IDE0 Model Name Displays the model name of the hard drive installed on the primary IDE master.
www.gateway.com Main Use the Main menu to set the system time and date, and other basic options. Parameter Description Format/Options System Time Displays the system time. The time is expressed in a 24-hour format. HH:MM:SS (hour:minute:second) System Date Displays the system date. MM/DD/YYYY (month/day/year) Total Memory Displays the size of system memory detected during boot-up. Video Memory Displays the size of video memory detected during boot-up.
CHAPTER 2: System utilities Parameter Description Format/Options D2D Recovery Enables or disables the D2D Recovery function. This function allows the user to create a hidden partition on the hard drive to store the operation system. User can then use this partition to restore the system to factory defaults by pressing the Alt+F10 keys during system boot-up. Disabled Enabled SATA Mode Select the SATA controller operating mode.
www.gateway.com Parameter Description Option Set Supervisor Password Press Enter to set a supervisor password. When set, this password will allow the user to access and change all settings in the Setup Utility. Set User Password Press Enter to set a user password. When set, this password will restrict a user’s access to the Setup menus.
CHAPTER 2: System utilities 3 Retype the password to verify the first entry, then press Enter. You will be prompted to save the new password. 4 Press Enter. 5 Press F10 to save the password and close the Setup Utility or you can proceed to setting a user password. To set a user password: 1 Press ↑ or ↓ to highlight Set User Password, then press Enter. The Set User Password box opens. 2 Type a password, then press Enter. 3 Retype the password to verify the first entry, then press Enter.
www.gateway.com Removing a password To remove a password: 1 Press ↑ or ↓ to highlight the Set Supervisor Password or Set User Password field, then press Enter. The Set Supervisor Password or Set User Password box opens. 2 Type the current password, then press Enter. 3 Press Enter twice without entering anything in the new and confirm password fields. You will be prompted to confirm the password removal. 4 Press Enter.
CHAPTER 2: System utilities Boot Use the Boot menu to set the preferred drive sequence in which the Setup utility attempts to boot the operating system.
www.gateway.com Exit The Exit menu screen lists options for quitting from the Setup Utility. Information Main Phoenix SecureCore(tm) Setup Utility Security Exit Boot Item Specific Help Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes F1 Help Esc Exit Select Item Select Menu Exit System Setup and save your changes to CMOS.
CHAPTER 2: System utilities BIOS recovery An interruption during a BIOS flash procedure (e.g. a power outage) can corrupt the BIOS code, which will cause the system to go into an unbootable state. You need to access and execute the boot block program to reboot the computer and recover the regular BIOS code.
www.gateway.com Running the Flash utility: To run the Flash utility: 1 Rename the BIOS file as “XXXXXXX.FD”. 2 Copy the “XXXXXXX.FD” file to a bootable USB device containing the Crisis Recovery disk files. 3 Turn off the computer. 4 Insert the USB device containing the renamed BIOS file and the Crisis Recovery disk files to any USB port. 5 Press and hold the Fn+Esc keys (this is the BIOS recovery hotkey), then press the power button. 6 Release the Fn+Esc keys after POST.
CHAPTER 2: System utilities Clearing a BIOS password To clear a lost BIOS password (user or supervisor password) you need to short the clear password hardware gap (G102) located on the system board. UMA model Discrete model Gap Default setting Function G102 Open (normal) Short to clear the user and supervisor passwords. To clear a BIOS password: 1 2 3 4 5 Turn off the notebook and unplug all the peripherals connected to it. Complete the steps in “Removing the battery” on page 48.
www.gateway.com Unlocking the hard drive To regain access to your computer if you lose the HDD password, you need to generate a master password and unlock the hard drive. To unlock a hard drive: 1 Open the computer in a DOS environment. 2 Type the following command: A\> unlock6 XXXXX 00 3 4 5 6 7 Press Enter to display the command options. Select option 2 (upper case ASCII code), then press Enter. Write down the generated master password. Reboot the computer.
CHAPTER 2: System utilities 42
CHAPTER3 Replacing notebook components • Preventing static electricity discharge • Preparing the work space • Required tools • Preparing the notebook • Adding or replacing memory modules • Replacing the wireless card • Replacing the hard drive • Replacing the optical drive • Replacing the keyboard cover • Replacing the multimedia board • Replacing the keyboard • Replacing the LCD panel assembly • Replacing the palm rest • Replacing the speakers • Replacing the touchpad board • Replacing the modem board •
CHAPTER 3: Replacing notebook components Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, remove the battery, and unplug the power cord and network cable before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook. Important Before performing maintenance on the notebook, you should read and understand the information in this section.
www.gateway.com Preparing the work space Before performing maintenance on the notebook, make sure that your work space and the notebook are correctly prepared. • Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work • • • • • • • mat. Use a sturdy table. Make sure that the table top is wide enough to hold each component as you remove it. Ensure that clear lighting condition is available to make part identification easier.
CHAPTER 3: Replacing notebook components Required tools To disassemble the notebook, you need the following tools: • Wrist grounding strap (for ESD prevention) • Conductive mat (for ESD prevention) v • Flat screwdriver v • Phillips screwdriver v • Non-marring plastic scribe v 46
www.gateway.com Preparing the notebook To prepare the notebook for maintenance: 1 2 3 4 Make sure that the optical disc drive is empty. Turn off the notebook. Close the LCD panel. Disconnect the AC adapter. 5 Disconnect the network cable and all peripheral devices connected to the notebook. 6 Make sure there is no memory card on the card reader slot.
CHAPTER 3: Replacing notebook components Removing the battery To remove the battery: 1 Turn the notebook over so the base is facing up. 2 Slide the battery lock to the unlocked position. 3 Slide the battery release latch (a), then remove the battery out of the notebook (b). Note The battery is highlighted with a yellow circle in the above image. Follow local regulations for battery disposal.
www.gateway.com Removing the bay cover To remove or replace components located on the lower bay, you need to remove the bay cover first. Tools you need to complete this task: Phillips #0 screwdriver Non-marring plastic scribe To remove the bay cover: 1 Complete the steps in “Preparing the notebook” on page 47. 2 Turn the notebook over so the base is facing up. 3 Loosen the bay cover screws (these screws cannot be removed).
CHAPTER 3: Replacing notebook components Adding or replacing memory modules Important Use only memory modules designed for this Gateway notebook. Tools you need to complete this task: Phillips #0 screwdriver Non-marring plastic scribe To add or replace memory modules: 1 Complete the steps in “Preparing the notebook” on page 47. 2 Complete the steps in “Removing the bay cover” on page 49. 3 If you are replacing a memory module, go to step 4. If you installing an additional memory module, go to step 6.
www.gateway.com 6 Insert the new memory module at a 30° angle into an empty memory slot, and then press it down until it clicks into place. The module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory slot. 7 Reinstall the bay cover.
CHAPTER 3: Replacing notebook components Replacing the wireless card Tools you need to complete this task: Phillips #0 screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (wireless card) To replace the wireless card: 1 2 3 4 Complete the steps in “Preparing the notebook” on page 47. Complete the steps in “Removing the bay cover” on page 49. Detach the bar code sticker covering the antenna cables. Unplug the antenna cables.
www.gateway.com 6 Remove the screw securing the wireless card. 7 Pull the card out of the slot. 8 Insert the new wireless card at a 30° angle into the empty Mini Card slot. The card is keyed so it can only be inserted in one direction. If the card does not fit, make sure that the notch in the card lines up with the tab in the card slot. 9 Secure the new wireless card with the screw removed in step 6. 10 Reconnect the antenna cables to the connectors. 11 Reinstall the bay cover.
CHAPTER 3: Replacing notebook components Replacing the hard drive Tools you need to complete this task: Phillips #0 screwdriver Non-marring plastic scribe Screws removed during this task: • • 1 black M2×5 (hard drive) 2 chrome M3×3 (hard drive bracket) To replace the hard drive: 1 Complete the steps in “Preparing the notebook” on page 47. 2 Complete the steps in “Removing the bay cover” on page 49. 3 Remove the hard drive screw.
www.gateway.com 5 If your new hard drive already includes the hard drive bracket, go to step 8. If you need to use the bracket from the old hard drive, go to step 6. 6 Remove the screws that secure the hard drive bracket, and then detach the bracket from the drive. 7 Place the bracket on the new drive and secure it with the two screws removed in step 6. 8 Slide the new hard drive into the hard drive compartment and make sure it’s properly engaged to the SATA1 connector.
CHAPTER 3: Replacing notebook components Replacing the optical drive Tools you need to complete this task: Phillips #0 screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2.5×6 (optical drive) • 1 chrome M2×3 (optical drive bracket) To replace the optical drive: 1 Complete the steps in “Preparing the notebook” on page 47. 2 Complete the steps in “Removing the bay cover” on page 49. 3 Remove the optical drive screw.
www.gateway.com 5 If your new optical drive already has it’s own bracket and bezel, go to step 10. If you need to use the bracket and bezel from the old optical drive, perform steps 6–9 as necessary. 6 Detach the bezel from the old optical drive. 7 Remove the screws that secure the optical drive bracket, and then detach the bracket from the drive. 8 Attach the bezel to the new optical drive. 9 Attach the bracket to the new optical drive and secure it with the screw removed in step 7.
CHAPTER 3: Replacing notebook components Replacing the keyboard cover Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 3 black M2.5×6 (keyboard cover) To replace the keyboard cover: 1 Complete the steps in “Preparing the notebook” on page 47. 2 Complete the steps in “Removing the battery” on page 48. 3 Remove the screws securing the keyboard cover.
www.gateway.com Caution The keyboard cover is connected to the notebook through the multimedia board cable. Disconnect this cable first before pulling the cover away from the palm rest assembly. 6 Detach the keyboard cover from the palm rest assembly and turn it over the keyboard to access its underside (a). Open the multimedia board cable connector (b) and disconnect the cable (c).
CHAPTER 3: Replacing notebook components Replacing the multimedia board Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 3 black M2.5×6 (keyboard cover) To replace the multimedia board: 1 Complete the steps in “Preparing the notebook” on page 47. 2 Remove the keyboard cover by performing steps 2–6 of the “Replacing the keyboard cover” procedure on page 58.
www.gateway.com 5 Secure the new multimedia board, with the connector facing up, on the keyboard cover. 6 Insert the multimedia cable to its connector on the multimedia board, then close the clip to lock the cable in place. 7 Insert the tabs on the front side of the keyboard cover into the slots located on the top corners of the palm rest assembly, then press down on the back part. 8 Press down on the cover until it clicks in place.
CHAPTER 3: Replacing notebook components Replacing the keyboard Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 3 black M2.5×6 (keyboard cover) To replace the keyboard: 1 Complete the steps in “Preparing the notebook” on page 47. 2 Remove the keyboard cover by performing steps 2–6 of the “Replacing the keyboard cover” procedure on page 58.
www.gateway.com 5 Insert the retaining tabs of the new keyboard into the slots located on the top side of the touchpad area. 6 Reach underneath the keyboard and insert the keyboard cable to its system board connector, then close the clip to lock the cable in place. Important The keyboard cable is correctly oriented if it is not twisted. 7 Gently press the keyboard down until it is flat all the way across.
CHAPTER 3: Replacing notebook components Replacing the LCD panel assembly Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinges - bottom) • 2 black M2.5×6+Nylok (LCD panel hinges - top) To replace the LCD panel assembly: 1 Complete the steps in “Preparing the notebook” on page 47.
www.gateway.com 6 Turn the notebook over again so the palm rest is facing up. 7 Disconnect the LCD, webcam, and microphone cables from their system board connectors. 8 Release the LCD, webcam, and microphone cables from their latches. 9 If the notebook has a wireless card installed, note the antenna cable routing for later reference and then perform step 10 to release the antenna cables from the palm rest.
CHAPTER 3: Replacing notebook components 10 Release the antenna cables from their palm rest latches, and then pull them out from underneath the computer. 11 Disconnect the power button board cable from its system board connector, and then release it from its palm rest latches. 12 Carefully open the LCD panel to its fully extended position. 13 Move the LCD, webcam, and microphone cables away from the top hinge screws. 14 Remove the top hinge screws securing the LCD assembly.
www.gateway.com 15 Lift the LCD panel assembly up and away from the notebook. 16 Position the new LCD panel assembly on the notebook, and then secure it with the hinge screws removed in step 14. 17 If the notebook has a wireless card installed, proceed to step 18 to arrange the antenna cables. If there’s no wireless card installed, proceed to step 19 to reconnect the power button board cable.
CHAPTER 3: Replacing notebook components Replacing the palm rest Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinges - bottom) • 2 black M2.5×6+Nylok (LCD panel hinges - top) • • 10 M2.5×6 black (palm rest - base side) 3 M2.
www.gateway.com 5 Remove the optical drive screw. 6 Remove the keyboard cover by performing steps 2–6 of the “Replacing the keyboard cover” procedure on page 58. 7 Remove the keyboard by performing steps 3 and 4 of the “Replacing the keyboard” procedure on page 62. 8 Remove the LCD panel assembly by performing steps 5–15 of the “Replacing the LCD panel assembly” procedure on page 64. 9 Disconnect the speaker cable from the system board.
CHAPTER 3: Replacing notebook components 11 Open the touchpad cable connector (a) and disconnect the cable from the system board (b). 12 Turn the notebook over so the base is facing up. 13 Remove the screws securing the palm rest on the base side. 14 Turn the notebook over again so the palm rest is facing up. 15 Remove the screws securing the palm rest on the top side.
www.gateway.com 16 Locate the small gaps on the top side of the palm rest and insert a small flat-blade screwdriver or non-marring scribe into each gap to separate the palm rest from the base enclosure. 17 Once the top side is separated, pry loose the left and right sides of the palm rest, and finally the bottom side until all the palm rest retaining tabs have been released. 18 Lift the palm rest assembly from the base enclosure.
CHAPTER 3: Replacing notebook components Replacing the speakers Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinges - bottom) • 2 black M2.5×6+Nylok (LCD panel hinges - top) • • • 10 M2.5×6 black (palm rest - base side) 3 M2.
www.gateway.com 5 Remove the speaker screws. 6 Release the speaker cable from the palm rest, and then remove the speakers. 7 Position the new speakers on the palm rest. 8 Secure the speakers with the screws removed in step 5 and cover it with the tape that was detached in step 4. 9 Secure the speaker cable on the palm rest latches 10 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm rest” procedure on page 68.
CHAPTER 3: Replacing notebook components Replacing the touchpad board Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinge - bottom) • 2 black M2.5×6+Nylok (LCD panel hinge - top) • • 10 M2.5×6 black (palm rest - base side) 3 M2.
www.gateway.com 5 Remove the touchpad cable from the palm rest. 6 Peel off the tape protecting the touchpad board. 7 Note the orientation of the touchpad board for later reference in installing the new touchpad board.
CHAPTER 3: Replacing notebook components 8 Insert a small flat-blade screwdriver or non-marring scribe between the touchpad board and the palm rest’s underside, and carefully pry the board loose. 9 Remove the touchpad board from the palm rest. Note A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the above image. Follow the local regulations for disposing this type of circuit board.
www.gateway.com Replacing the modem board Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinge - bottom) • 2 black M2.5×6+Nylok (LCD panel hinge - top) • • • 10 M2.5×6 black (palm rest - base side) 3 M2.
CHAPTER 3: Replacing notebook components 8 Disconnect the modem cable from the modem board. 9 Remove the modem board screw. 10 Remove the old modem board from the system board.
www.gateway.com 11 Connect the modem cable to the new modem board, and then attach to board to its system board connector. 12 Secure the new modem board with the screw removed in step 9. 13 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm rest” procedure on page 68. 14 Reinstall the LCD panel assembly by following the steps 16–23 of the “Replacing the LCD panel assembly” procedure on page 64.
CHAPTER 3: Replacing notebook components Replacing the USB board Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinge - bottom) • 2 black M2.5×6+Nylok (LCD panel hinge - top) • • 10 M2.5×6 black (palm rest - base side) 3 M2.
www.gateway.com 6 Remove the optical drive screw. 7 Remove the palm rest by performing steps 6–18 of the “Replacing the palm rest” procedure on page 68. 8 Disconnect the USB board and modem board cables from the USB board. 9 Remove the USB board screw. 10 Remove the USB board from the base enclosure.
CHAPTER 3: Replacing notebook components 11 Place the new USB board in the base enclosure and secure it with the screw removed in step 9. 12 Connect the USB board and modem board cables to the new USB board. 13 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm rest” procedure on page 68. 14 Reinstall the LCD panel assembly by performing steps 16–23 of the “Replacing the LCD panel assembly” procedure on page 64.
www.gateway.com Replacing the Bluetooth module Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinge - bottom) • 2 black M2.5×6+Nylok (LCD panel hinge - top) • • 10 M2.5×6 black (palm rest - base side) 3 M2.
CHAPTER 3: Replacing notebook components 6 Remove the optical drive screw. 7 Remove the palm rest by performing steps 6–18 of the “Replacing the palm rest” procedure on page 68. 8 Disconnect the Bluetooth cable from the Bluetooth module. 9 Release the Bluetooth module from the tabs securing it.
www.gateway.com 10 Secure the new Bluetooth module on the base enclosure and connect the Bluetooth cable to it. 11 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm rest” procedure on page 68. 12 Reinstall the LCD panel assembly by performing steps 16–23 of the “Replacing the LCD panel assembly” procedure on page 64. 13 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of the “Replacing the keyboard” procedure on page 62.
CHAPTER 3: Replacing notebook components Replacing the system board Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinge - bottom) • 2 black M2.5×6+Nylok (LCD panel hinge - top) • • • 10 M2.5×6 black (palm rest - base side) 3 M2.
www.gateway.com 9 Disconnect the USB board cable from its system board connector. 10 Remove the system board screw. UMA model Discrete model 11 Carefully remove the system board from the base enclosure. Discrete model UMA model Note A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the previous image. Follow the local regulations for disposing this type of circuit board. The RTC battery has been highlighted with a yellow circle in the previous image.
CHAPTER 3: Replacing notebook components 12 Turn the system board over and remove the cooling assembly by performing steps 4–7 of the “Replacing the cooling assembly” procedure on page 89. 13 If your new system board does not include a processor, remove the processor from the old system board and install it on the new system board by performing steps 4–7 in the “Replacing the processor” section on page 92.
www.gateway.com Replacing the cooling assembly Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Additional materials you need to complete this task: • Soft cloth and isopropyl alcohol; or alcohol pad • Thermal grease Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinge - bottom) • 2 black M2.
CHAPTER 3: Replacing notebook components 5 Loosen the spring-loaded captive screws securing the cooling assembly. Follow the screw sequence indicated on the below images. Discrete model UMA model 6 Remove the cooling assembly from the system board. Discrete model UMA model 7 Lay the cooling assembly down in an upright position to avoid tainting your work space with thermal grease.
www.gateway.com 8 Remove the barcode sticker on top of the processor. Discrete model UMA model 9 Moisten a soft cloth with isopropyl alcohol and clean the processor die to remove any thermal grease residue. Wipe the die surface several times to make sure that no particles or dust contaminants are evident. Allow the alcohol to evaporate before continuing.
CHAPTER 3: Replacing notebook components Replacing the processor Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver Non-marring plastic scribe Additional materials you need to complete this task: • Soft cloth and isopropyl alcohol; or alcohol pad • Thermal grease Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinge - bottom) • 2 black M2.
www.gateway.com 4 Use a flat-blade screwdriver to turn the processor lock screw counter-clockwise. Discrete model UMA model 5 Remove the old processor from the system board. Discrete model UMA model 6 Align pin 1 of the new processor (indicated by the gold arrow on the corner of the processor) with the beveled corner of the processor socket. The processor will easily fit into the socket if you oriented it properly.
CHAPTER 3: Replacing notebook components 15 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing the optical drive” procedure on page 56. 16 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the hard drive” procedure on page 54. 17 If you have disconnected any wireless antennas, reconnect them now. 18 Reinstall the bay cover. 19 Reinstall the battery.
www.gateway.com Replacing the LCD front panel Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinges - bottom) • 2 black M2.5×6+Nylok (LCD panel hinges - top) • 4 black M2.
CHAPTER 3: Replacing notebook components 4 Remove the LCD front panel screws. 5 Remove the LCD hinge cover screws. 6 Carefully pry loose the front panel from the LCD assembly lid. Start on the top side (a), continue to the left and right sides (b), and finally the bottom side (c).
www.gateway.com 7 Remove the front panel. 8 Place the new front panel on top of the LCD assembly lid. Make sure that the LCD, webcam, microphone, antenna, and power button cables are properly routed on the hinge sides. 9 Press the front panel on all sides until it snaps into place. Make sure that there is no gap the between the front panel and the LCD assembly lid. 10 Secure the front panel with screws removed in steps 4 and 5. 11 Return the LCD front panel rubber inserts to their places.
CHAPTER 3: Replacing notebook components Replacing the webcam Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinges - bottom) • 2 black M2.5×6+Nylok (LCD panel hinges - top) • 4 black M2.5×6+Nylok (LCD front panel) • • 2 chrome M2×4 (LCD hinge covers) 4 black M2.
www.gateway.com 5 Place the new webcam on the top side of the LCD assembly lid. 6 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing the LCD front panel” procedure on page 95. Make sure the webcam lens is aligned with camera peephole on the LCD front panel before you secure the panel in place. 7 Reinstall the LCD panel assembly by performing steps 16–23 of the “Replacing the LCD panel assembly” procedure on page 64. 8 Turn the notebook over so the palm rest is facing up.
CHAPTER 3: Replacing notebook components Replacing the LCD Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinges - bottom) • 2 black M2.5×6+Nylok (LCD panel hinges - top) • 4 black M2.5×6+Nylok (LCD front panel) • 2 chrome M2×4 (LCD hinge covers) • 4 black M2.
www.gateway.com 5 Disconnect the webcam cable from the webcam board. 6 Remove the LCD hinge screws. 7 Remove the LCD from the LCD assembly lid. 8 Lay the LCD on its front to access the LCD-webcam cable.
CHAPTER 3: Replacing notebook components 9 Detach the LCD-webcam from the LCD’s underside (a) and disconnect it from the LCD PCB (b). 10 Remove the screws securing the LCD panel brackets. 11 Attach the LCD panel brackets and the LCD cable to the new LCD. 12 Place the new LCD on the LCD assembly lid and secure it with the screws removed in step . 13 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing the LCD front panel” procedure on page 95.
www.gateway.com Replacing the LCD panel hinge brackets Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinges - bottom) • 2 black M2.5×6+Nylok (LCD panel hinges - top) • 4 black M2.5×6+Nylok (LCD front panel) • 2 chrome M2×4 (LCD hinge covers) • 4 black M2.
CHAPTER 3: Replacing notebook components 6 Attach the new LCD panel brackets to the LCD. 7 Place the LCD on the LCD assembly lid and secure it with the screws removed in step . 8 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing the LCD front panel” procedure on page 95. 9 Reinstall the LCD panel assembly by performing steps 16–23 of the “Replacing the LCD panel assembly” procedure on page 64. 10 Turn the notebook over so the palm rest is facing up.
www.gateway.com Replacing the power button board Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinges - bottom) • 2 black M2.5×6+Nylok (LCD panel hinges - top) • 4 black M2.5×6+Nylok (LCD front panel) • 2 chrome M2×4 (LCD hinge covers) • 4 black M2.
CHAPTER 3: Replacing notebook components 5 Note the orientation of the power button board for later reference and then remove the board from the LCD assembly lid. 6 Disconnect the power button cable from the board. 7 Connect the power button cable to the new power button board. 8 Position the new power button board on the LCD assembly lid making sure it is in the same orientation noted on step 5. The board should fit snugly against the spring to ensure proper contact when pressing the power button.
www.gateway.com Replacing the Kensington lock cap Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinges - bottom) • 2 black M2.5×6+Nylok (LCD panel hinges - top) • 4 black M2.5×6+Nylok (LCD front panel) • • • 2 chrome M2×4 (LCD hinge covers) 4 black M2.
CHAPTER 3: Replacing notebook components 5 Note the orientation of the Kensington lock cap for later reference and then remove the screws securing it. 6 Detach the Kensington lock cap from the left hinge. 7 Position the new Kensington lock cap on the left hinge making sure it is in the same orientation noted on step 5. 8 Secure the cap with the screws removed in step 5. 9 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing the LCD front panel” procedure on page 95.
www.gateway.com Replacing the microphone Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinges - bottom) • 2 black M2.5×6+Nylok (LCD panel hinges - top) • 4 black M2.5×6+Nylok (LCD front panel) • 2 chrome M2×4 (LCD hinge covers) • 4 black M2.
CHAPTER 3: Replacing notebook components 6 Remove the microphone from the LCD assembly lid. 7 Place the new microphone on the LCD assembly lid and secure its cable on the adhesive tabs. 8 Place the LCD back on the LCD assembly lid. 9 Return the hinge screws to their places. 10 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing the LCD front panel” procedure on page 95.
www.gateway.com Replacing the antennas Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinges - bottom) • 2 black M2.5×6+Nylok (LCD panel hinges - top) • 4 black M2.5×6+Nylok (LCD front panel) • 2 chrome M2×4 (LCD hinge covers) • 4 black M2.
CHAPTER 3: Replacing notebook components 6 Carefully pry the antenna boards loose from the LCD assembly lid to remove the antennas. 7 Secure the new antenna on the LCD assembly lid and route their cables underneath the adhesive tabs. 8 Place the LCD back on the LCD assembly lid. 9 Return the hinge screws to their places. 10 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing the LCD front panel” procedure on page 95.
www.gateway.com Replacing the LCD assembly lid Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinges - bottom) • 2 black M2.5×6+Nylok (LCD panel hinges - top) • 4 black M2.5×6+Nylok (LCD front panel) • 2 chrome M2×4 (LCD hinge covers) • 4 black M2.
CHAPTER 3: Replacing notebook components 8 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing the LCD front panel” procedure on page 95. 9 Reinstall the LCD panel assembly by performing steps 16–23 of the “Replacing the LCD panel assembly” procedure on page 64. 10 Turn the notebook over so the palm rest is facing up. 11 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of the “Replacing the keyboard” procedure on page 62. 12 Reinstall the battery.
CHAPTER4 Troubleshooting • • • • • • • • Diagnosing problems System test procedures Power-On Self-Test (POST) error message Index of error messages Phoenix BIOS beep codes Symptom-to-FRU error messages Intermittent problems Undetermined problems 115
CHAPTER 4: Troubleshooting Diagnosing problems Use the following procedure as a guide for diagnosing notebook problems. Important The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1 Obtain the failing symptoms in as much detail as possible. 2 Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.
www.gateway.com System test procedures Testing the optical drive Use the following procedure to isolate a problem in an optical drive controller, driver, or drive. Important Make sure that the CD-ROM does not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail. To test the optical drive: 1 Boot from the diagnostics diskette and start the diagnostics program. 2 Run the CD-ROM Test and see if the test completes successfully.
CHAPTER 4: Troubleshooting Testing the memory Memory errors can stop your programs, show error messages on the screen, or hang the system. To test the memory: 1 Boot from the diagnostics diskette and start the diagnostics program. 2 Run the Memory Test and see if the test completes successfully. 3 Press F2 in the test items. 4 Follow the instructions in the message window. Important Make sure that each memory card is fully installed into the connector. A loose connection can cause an error.
www.gateway.com Check the battery pack To check the battery pack using software: 1 Open Power Management in the Windows Control Panel. 2 In Power Meter, make sure that the parameters shown for Current Power Source and Total Battery Power Remaining are correct. 3 Repeat the steps 1 and 2, for both battery and adapter. This helps you identify first the problem is on recharging or discharging. To check the battery pack using hardware: 1 Turn off the notebook.
CHAPTER 4: Troubleshooting Power-On Self-Test (POST) error message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. Important Perform the FRU replacement or actions in the sequence shown in the FRU/Action column. If the FRU replacement does not solve the problem, put the original part back in the notebook. Do not replace a non-defective FRU.
www.gateway.com Index of error messages Error codes Error Codes Error Messages 006 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (The causes are shown before “Equipment Configuration Error”) 010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error 110 System is disabled. An incorrect password was entered. Battery is critically low.
CHAPTER 4: Troubleshooting Error Messages FRU/Action Sequence System timer error n n Real time clock error n n Previous boot incomplete - Default configuration used n n n Memory size found by POST differed from CMOS n n n Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system. Test or replace the system board. Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system.
www.gateway.com Error Messages FRU/Action Sequence I/O device IRQ conflict n n n Operating system not found n n n n Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot the notebook. Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system. Test or replace the system board. Run the BIOS Setup Utility and see if fixed disk and drive A: are properly identified.
CHAPTER 4: Troubleshooting Phoenix BIOS beep codes Code Beeps POST Routine Description 02h Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initial POST values 0Eh Initialize I/O component 0Fh Initialize the local bus IDE 10h Initialize Power Management 11h Load alternate registers
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CHAPTER 4: Troubleshooting Code Beeps POST Routine Description 6Ah Display external L2 cache size 6Bh Load custom defaults (optional) 6Ch Display shadow-area message 6Eh Display possible high address for UMB recovery 70h Display error messages 72h Check for configuration errors 76h Check for keyboard errors 7Ch Set up hardware interrupt vectors 7Eh Initialize coprocessor if present 80h Disable onboard Super I/O ports and IRQs 81h Late POST device initialization 82h Detect and inst
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CHAPTER 4: Troubleshooting Code Beeps POST Routine Description D2h Unknown interrupt E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I/O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh
www.gateway.com Symptom-to-FRU error messages LCD Symptom / Error n n n n The The The The LCD LCD LCD LCD backlight doesn't work. is too dark. brightness cannot be adjusted. contrast cannot be adjusted. Action in Sequence n n n n n n n n n n n n The LCD screen is unreadable. Missing pels in characters. The screen appears abnormal. The wrong color is displayed. n n n n n n The LCD is displaying extra horizontal or vertical lines.
CHAPTER 4: Troubleshooting Memory Symptom / Error Action in Sequence Memory count (size) appears different from actual size. n n n Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot the notebook. Test or replace the SO-DIMM. Test or replace the system board. Sound Symptom / Error Action in Sequence No sound comes from the notebook when running Windows multimedia programs. n n n The internal speakers make noise or emit no sound. n n Reinstall the audio driver.
www.gateway.com Devices Symptom / Error Action in Sequence System configuration does not match the installed devices. n n The external display does not work correctly. n n USB does not work correctly. n n Printer problems. n n n n n Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot the notebook. Reconnect the hard disk drive and optical drive. Press Fn+F4 repeatedly to switch between LCD, external display, and both displays. Test or replace the system board.
CHAPTER 4: Troubleshooting Intermittent problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect. These reasons include: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. To analyze an intermittent problem: 1 Run the advanced diagnostic test for the system board in loop mode at least ten times. • If any error is detected, replace the FRU.
www.gateway.com Undetermined problems If the diagnostic test may not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Use these procedures to isolate the failing FRU (do not isolate a non-defective FRU). Important Verify that all attached devices are supported by the notebook. Important Verify that the power supply being used at the time of the failure is operating correctly.
CHAPTER 4: Troubleshooting 134
CHAPTER5 Connector locations • System board layout 135
CHAPTER 5: Connector locations System board layout Top view Item Code Component Item Code Component 1 MMB1 Multimedia board cable connector 8 KB1 Keyboard cable connector 2 MIC1 Microphone cable connector 9 RTC1 RTC battery 3 SPKR1 Speaker cable connector 10 MDC1 Modem card cable connector 4 LCD1 LCD cable connector 11 BT1 Bluetooth module cable connector 5 CCD1 Webcam board cable connector 12 CARD1 Memory card reader 6 PWRCN1 Power button board cable connector 13 T
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CHAPTER 5: Connector locations Bottom view – UMA model Item Code Component Item Code Component 1 MINI2 3G module slot 11 USB1 USB port 2 MINI1 WLAN module slot 12 USB2 USB port 3 BAT1 Battery connector 13 MICIN1 Microphone jack 4 PCH1 Intel PCH 14 LOUT1 Headphone jack 5 CPU1 Processor socket 15 DM1 Memory slot 1 6 FAN1 Cooling fan cable connector 16 DM2 Memory slot 2 7 DCIN1 DC power jack 17 G102 Clear password hardware gap 8 RJ45 Ethernet jack 18 ODD1
CHAPTER6 FRU (Field-Replaceable Unit) list • Introduction • Exploded diagram • FRU list 139
CHAPTER 6: FRU (Field-Replaceable Unit) list Introduction This chapter gives you the FRU (field-replaceable-unit) listing in global configurations of this model. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
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CHAPTER 6: FRU (Field-Replaceable Unit) list FRU list Category Description Part No. Adapter Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65JH DB A, LV5 LED LF AP.06501.026 Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow PA-1650-22AC LV5 LED LF AP.06503.024 Adapter HIPRO 65W 19V 1.7x5.5x11 Yellow (HP-A0653R3B 1LF), LV5 Timeline LF AP.0650A.013 Adapter DELTA 90W 19V 1.7x5.5x11 Blue ADP-90CD DB A, LV5 LED LF AP.09001.027 Adapter LITE-ON 90W 19V 1.7x5.5x11 Blue PA-1900-34AR, LV5 LED LF AP.09003.
www.gateway.com Hard disk drive (continuation) Optical disc drive LCD HDD WD 2.5" 5400rpm 250GB WD2500BEVT-22ZCT0 ML160 SATA LF F/W:11.01A11 KH.25008.021 HDD SEAGATE 2.5" 5400rpm 320GB ST9320325AS Wyatt SATA LF F/W:0001SDM1 KH.32001.017 HDD TOSHIBA 2.5" 5400rpm 320GB MK3263GSX SATA 8MB 68P LF F/W:FG020J KH.32004.003 HDD HGST 2.5" 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F/W: C60F KH.32007.007 HDD WD 2.5" 5400rpm 320GB WD3200BEVT-22ZCT0 ML160 SATA LF F/W:11.01A11 KH.32008.
CHAPTER 6: FRU (Field-Replaceable Unit) list Processor CPU Intel Core i3 330M PGA 2.13G 35W Arrandale, TJ90, VT, 3M L3 KC.33001.DMP CPU Intel Core i3 350M PGA 2.26G 35W Arrandale, TJ90, VT, 3M L3 KC.35001.DMP CPU Intel Core i5 430M PGA 2.26G ARD, up to SC 2.53G, 3M L3 KC.43001.DMP CPU Intel Core i5 520M 2.4G 3M KC.52001.DMP CPU Intel Core i5 540M 2.53G 3M KC.54001.DMP CPU Intel Core i7 620M PGA 2.66G 4M KC.62001.DMP Memory ELPIDA SO-DIMM DDRIII 1066 1GB EBJ10UE8BDS0-AE-F LF 128*8 0.065um KN.
www.gateway.com WLAN module (continuation) Liteon Wireless LAN Realtek 8192SE BGN WN6603LH(2x2 BGN) NI.23600.065 Foxconn Wirelss LAN Atheros HB95 1x1 BG (HM) NI.23600.047 Liteon Wireless LAN Atheros HB95 BG (HM) WN6601AH NI.23600.052 Lan Intel WLAN 112BN.HMWG MM#903341 KI.CPH01.001 Lan Intel WLAN 622AN.HMWG KI.PPH01.002 Bluetooth module Foxconn Bluetooth BRM 2046 BT2.1 (T60H928.33) f/w:861 BH.21100.004 Modem Lite-On Conexant -Unizion 1.5_3.3v AUS RD02-D330 FX.22500.
CHAPTER 6: FRU (Field-Replaceable Unit) list 146
APPENDIXA Test compatible components • Introduction • Microsoft® Windows 7® Compatibility Test 147
APPENDIX A: Test compatible components Introduction This notebook’s compatibility is tested and verified by Acer’s internal testing department. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
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APPENDIX A: Test compatible components 150
APPENDIXB Online support information 151
APPENDIX B: Online support information This section describes online technical support services available to help you repair your Gateway notebook. If you are a distributor, dealer, ASP, or TPM, please refer your technical queries to your local Acer branch office. Acer branch offices and Regional Business Units may access our website. However some information sources will require a user id and password. These can be obtained directly from Acer CSD Taiwan.
Index A AC adapter connector 16 antennas replace 111 application key 22 arrow keys 22 audio back button 23 controller 12 headphone jack 17 Increase volume 24 microphone jack 17 muting 24 next button 23 pause button 23 play button 23 resolution 12 stop button 23 B battery charge indicator 19, 21 latch 18 locating 18 release latch 18 remove 48 bay cover remove 49 bays hard drive 19 memory 18 BIOS password control 8 supported protocols 8 vendor 7 version 7 BIOS crisis disk 38 BIOS flash 39 BIOS recovery BIOS
Index double-clicking 26 dragging 26 drives DVD/CD-RW 17 DVD±RW 17 hard drive 19 multi-format DVD±RW 17 DSL modem 16 DVD controlling playback DVD drive locating 17 23 E electrostatic discharge 44 error symptom-to-spare part index 120 ESD, see electrostatic discharge 44 Ethernet jack 16 external CD-ROM drive check 117 external monitor 16, 22 EZ Pad touchpad See touchpad F fan 16, 18 features 3 files opening 26 Fn key 22 folders opening 26 function keys 22 H hard drive bay 19 HDD password 33 indicator
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Index chipset 13 USB board replace 80 USB port 17 user password change 34 clear 40 remove 35 set 34 utilities BIOS setup utility V ventilation 16, 18 VGA port 16 video HDMI out jack 16 monitor port 16 projector port 16 VGA port 16 view left 16 rear 18 right 17 volume muting 24 W webcam 20, 26 replace 98 Windows key 22 wired Ethernet chipset 12 wireless card replace 52 wireless Ethernet button 24 chipset 13 status indicator 21 wireless switch 25 156 28
MAN NV5x SVC GDE R1 04/09
