NOTEBOOK REFERENCEGUIDE ®
Contents Chapter 1: About This Reference . . . . . . . . . . . 1 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessing your online User Guide . . . . . . . . . . . . . . . . . . . . . . . . 2 Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Contacting Gateway Customer Care . . . . . . . . . . . . . . . . . . . 2 Gateway model and serial number . . . . . . . . . . . . . . . . . . . .
Contents System key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . Using the touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Turning your wireless radio on or off . . . . . . . . . . . . . . . . . .
www.gateway.com Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Additional tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Chapter 7: Maintaining Your Notebook . . . . . 55 Caring for your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Cleaning your notebook . . . . . . . . . . . .
Contents Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Before calling Gateway Customer Care . . . . . . . . . . . . . . 82 82 83 83 83 Appendix A: Legal Information . . . . . . . . . .
CHAPTER1 About This Reference • • • • • About this guide Accessing your online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information 1
CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive.
www.gateway.com Microsoft Certificate of Authenticity Important The label shown in this section is for informational purposes only. Label information varies by model, features ordered, and location. The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operating system. For more information For more information about your notebook, visit Gateway’s Support page at www.gateway.com or the Web address shown on your notebook’s label.
CHAPTER 1: About This Reference 4
CHAPTER2 Checking Out Your Notebook • • • • • • • Front Left Right Back Bottom Keyboard area LCD panel 5
CHAPTER 2: Checking Out Your Notebook Front Wireless network switch Component Wireless network switch 6 Icon Description Enable or disable the IEEE 802.11 wireless network radio and optional 3G communication (optional). For more information, see “Turning your wireless radio on or off” on page 32. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.
www.gateway.com Left Monitor port Power connector Component Icon Ethernet jack Ventilation fan Memory card reader USB ports Description Power connector Plug the AC adapter cable into this connector. Monitor port Plug an analog VGA monitor or projector into this port. For more information, see “Viewing the display on a projector, monitor, or television” on page 38. Ventilation fan Helps cool internal components. Warning: Do not work with the notebook resting on your lap.
CHAPTER 2: Checking Out Your Notebook Component Icon Description USB ports Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. Memory card reader Insert a memory card from a digital camera, MP3 player, PDA, or cellular telephone into the memory card reader. For more information, see “Using the memory card reader” on page 36. The memory card reader support Secure Digital™ card.
www.gateway.com Right Microphone jack USB port Headphone jack Component Icon Kensington lock slot Memory card reader Description Microphone jack Plug a microphone into this jack. Headphone jack Plug amplified speakers or headphones into this jack. The built-in speakers are turned off when speakers or headphones are plugged into this jack. USB port Plug a USB device (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into this port.
CHAPTER 2: Checking Out Your Notebook Back Battery Component Battery 10 Icon Description Provides power when the notebook is not plugged into AC power.
www.gateway.com Bottom Battery Battery lock Battery latch Speaker Speaker Component Icon Description Battery latch Slide to release the battery. For more information, see “Changing batteries” on page 43. Battery Provides power when the notebook is not plugged into AC power. Battery lock Slide to unlock the battery. For more information, see “Changing batteries” on page 43. Speakers Provide audio output when headphones or amplified speakers are not plugged in.
CHAPTER 2: Checking Out Your Notebook Keyboard area Keyboard area for select models Power button Power indicator Status indicators Keyboard Touchpad Component Icon Description Status indicators Inform you when a button has been pressed that affects how the keyboard is used. For more information, see “Using the status indicators” on page 24. Keyboard Provides all the features of a full-sized, computer keyboard. For more information, see “Using the keyboard” on page 26.
www.gateway.com LCD panel Microphone Component Icon Webcam Description Microphone Use to talk through when making Voice over Internet Protocol (VoIP) calls. Important: The optional microphone is only available when purchased with the optional webcam. Webcam Use to let others see who they are communicating with when making VoIP calls. For more information, see “Using the webcam” on page 31. Important: The optional webcam is only available when purchased with the optional microphone.
CHAPTER 2: Checking Out Your Notebook 14
CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting to a broadband modem or network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators • Using the keyboard • Using the touchpad • Using the webcam • Adjusting the brightness • Adjusting the volume • Turning your wireless radio on or off 15
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your notebook, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is perpendicular to your line of sight. • Place your feet flat on the floor or on a footrest. • Although notebooks are sometimes called “laptops,” do not use your notebook while it rests on your unprotected lap.
www.gateway.com Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. • Select a flat surface for your computer desk. • Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and touchpad.
CHAPTER 3: Setting Up and Getting Started Connecting the AC adapter You can run your notebook using an AC adapter or your notebook’s battery. The battery was shipped to you partially charged. You should use the AC adapter right away to fully charge the battery. Allow three hours for the battery to fully charge. Warning Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside.
www.gateway.com 2 Connect the AC adapter to your notebook’s power connector. 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see “Keyboard area” on page 12 for the location of the battery charge indicator). If the battery charge indicator does not turn on, complete the following steps until it turns on: • Unplug the adapter from your notebook, then plug it back in. • Make sure the power cord is firmly attached to the AC adapter.
CHAPTER 3: Setting Up and Getting Started notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your notebook. Warning High voltages can enter your notebook through both the power cord and the modem connection. To protect your notebook and avoid electrical shock, use a surge protector. If you have a telephone modem, use a surge protector that has a modem jack.
www.gateway.com Starting your notebook Warning Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface. To start your notebook: 1 Lift the LCD panel. 2 Press the power button located above the keyboard.
CHAPTER 3: Setting Up and Getting Started Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator flashes. If your notebook is in Sleep mode, press the power button to “wake” it up. Tip For more information about Sleep mode, see “Changing power modes” on page 46.
www.gateway.com To turn off your notebook: • Click Start, click on Shut Down, then select Shut Down. The notebook turns off. Important If for some reason you cannot use the Shut Down option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it. Restarting (rebooting) your notebook If your notebook does not respond to keyboard, touchpad, or mouse input, you may have to close programs that are not responding.
CHAPTER 3: Setting Up and Getting Started Using the status indicators Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used. The status indicators are located below the touchpad. Battery charge indicator Indicator Icon Description Battery charge indicator ■ LED green - Battery is fully charged. ■ LED amber - Battery is charging. ■ LED blinking amber with 1-second interval - Battery charge is very low.
www.gateway.com Wireless network Indicator Wireless network Icon Description ■ ■ 3G communication network ■ ■ LED on - Wireless IEEE 802.11 radio is turned on. LED off - Wireless IEEE 802.11 radio is turned off. LED on - Optional wireless 3G communication radio is turned on. LED off - Optional wireless 3G communication radio is turned off.
CHAPTER 3: Setting Up and Getting Started Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock keys for the numeric keypad.
www.gateway.com Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Icon Description Numeric keypad Use these keys to type numbers when the numeric keypad is turned on. Press FN+F11 (NUMLK) to turn on the numeric keypad. Function keys Press these keys labeled F1 to F12 to perform actions in programs. For example, pressing F1 may open help.
CHAPTER 3: Setting Up and Getting Started System key combinations When you press the FN key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and hold FN, then press this system key... 28 Icon To... + Displays help on hotkeys. + Display the System Properties dialog box. + Display the Power Options Properties dialog box. + Enter Sleep mode or Hybrid Sleep mode.
www.gateway.com Press and hold FN, then press this system key... Icon To... + < > Decrease the brightness of the display. + < > Increase volume. For more information, see “Adjusting the volume” on page 31. + < > Decrease volume. For more information, see “Adjusting the volume” on page 31. Using the touchpad The touchpad has the main touchpad and two buttons.
CHAPTER 3: Setting Up and Getting Started When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program. You can use the touchpad left and right buttons beside the touchpad to select objects. Tip You can attach a mouse to the notebook using a USB port. You do not need to shut down the notebook to connect a USB mouse.
www.gateway.com Using the webcam You can use the optional webcam with many of the available Internet chat programs to add video and audio to your chat session. In addition, by using the software included with the webcam, you can take pictures or create video clips. Microphone Webcam Adjusting the brightness To adjust screen brightness: • Use the increase brightness and decrease brightness keys on the keyboard. For more information, see “System key combinations” on page 28.
CHAPTER 3: Setting Up and Getting Started Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 and 3G communication devices are examples of devices that provide wireless communication.
www.gateway.com Disabling the wireless IEEE 802.11 radio You should disable the wireless IEEE 802.11 radio while traveling by airplane to prevent it from being accidently turned on while in flight. To disable the wireless IEEE 802.11 radio: • Slide the wireless network switch to right again to disable IEEE 802.11. For the location of the wireless network switch, see “Front” on page 6. 3G communication Your notebook may have a 3G communication to access the internet.
CHAPTER 3: Setting Up and Getting Started To disable the 3G communication: • Slide the wireless network switch to left again to disable 3G communication. For the location of the wireless network switch, see“Front” on page 6.
CHAPTER4 Using Drives and Accessories • Using the memory card reader • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television 35
CHAPTER 4: Using Drives and Accessories Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card types The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, Secure Digital™, Mini Secure Digital™, and RS-MultiMediaCard™.
www.gateway.com 2 Double-click the drive letter (for example, the E: drive), then double-click the file name. Removing a memory card Important Do not use the remove hardware icon in the taskbar to remove the memory card. If you use the remove hardware icon, your notebook may not recognize your memory card reader until you restart your notebook. To remove a memory card: 1 Push the memory card into the notebook. The memory card pops out slightly. 2 Pull the memory card out of the notebook.
CHAPTER 4: Using Drives and Accessories Connecting a USB device Your notebook has USB ports for connecting devices such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse. Important USB devices may have special installation instructions. See your USB device’s installation guide. Important For more information about using the USB port on your device, see your device’s documentation. To connect your USB device to your notebook: 1 Connect one end of the USB cable to your device.
www.gateway.com To use a projector, monitor, or television: 1 Turn off your notebook. 2 If you are using the VGA port, connect one end of the VGA cable to the monitor, projector, or television. 3 Plug the other end of the VGA cable into the monitor port on your notebook. 4 Turn on your notebook. 5 Plug the projector’s, monitor’s, or television’s power cord into an AC power source and turn it on. Windows recognizes the new hardware and the New Display Detected dialog box opens.
CHAPTER 4: Using Drives and Accessories To adjust the display properties on a projector, monitor, or television: 1 Click Start, Control Panel, then click Display. The Display Propertites window opens. 2 Click Settings tab. The Display Settings dialog box opens. 3 Click monitor 2. 4 Adjust properties such as Resolution or Colors if necessary.
CHAPTER5 Managing Power • • • • • Monitoring the battery charge Recharging the battery Extending battery life Extending battery life Changing notebook power settings 41
CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power. Closely monitor the battery charge.
www.gateway.com Changing batteries Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard if mishandled. Do not disassemble, heat above 212°F (100°C), or incinerate. Dispose of used batteries promptly. Keep away from children.
CHAPTER 5: Managing Power 8 Open the LCD panel. Extending battery life Maximizing battery performance To get maximum performance from your notebook battery, we recommend that you initially condition (fully charge and discharge) your new battery a few times during the first several weeks of use, to let it reach its maximum rated capacity.
www.gateway.com • Close the LCD panel to turn off the display while you are • • • • • • • • not using your notebook. The display stays off until you open the panel again. Use Hibernate mode for maximum power savings while your notebook is not in use. Use the notebook touchpad instead of an external mouse. Decrease or mute speaker volume. Turn off all scheduled tasks. Turn off auto-save features in Microsoft Office and other applications.
CHAPTER 5: Managing Power Changing power modes You can use the following power modes to lengthen the life of your notebook’s battery: • Sleep - while your notebook is in Sleep mode, it switches to a low power state where devices, such as the display and drives, turn off. • Hibernate - (also called save to disk) writes all current • memory (RAM) information to the hard drive, then turns your notebook completely off.
www.gateway.com If your notebook is... ...and you want to... ...then On Enter Hibernate mode Click Start, click Shut Down, then click Hibernate. In Sleep, Hybrid Sleep, or Hibernate mode Exit Sleep, Hybrid Sleep, or Hibernate mode Press the power button. Changing notebook power settings You can change the function of your notebook’s power button, Sleep system key, and power-saving timers by changing power settings on your notebook.
CHAPTER 5: Managing Power 2 Click/Double-click the Power Options icon. The Power Options Properties dialog box opens. 3 Click the arrow button to open the Power Schemes list, then click the power scheme you want. - OR - 4 Set the timers, then click Save As and type a name for the scheme. Click OK. Help For more information about changing the power scheme, click Start, then click Help and Support. Type the keyword power scheme in the Search box, then click the arrow.
CHAPTER6 Traveling with Your Notebook • • • • • • • Packing your notebook Traveling by air Radio frequency wireless connections Files Security Power Additional tips 49
CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all discs, express cards, peripheral devices, and • • cables. Remember to pack those you will need while traveling. Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food. Do not pack it in checked luggage. Keep your notebook stable during travel. Secure it to prevent it from sliding around in overhead bins and car trunks.
www.gateway.com • Every country has different restrictions on the use of • wireless devices. If your notebook is equipped with a wireless device, check with the local radio approval authorities prior to your trip for any restrictions on the use of a wireless device in the destination country. Wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.
CHAPTER 6: Traveling with Your Notebook Security • Get a locking cable for your notebook so you can attach • • • a cable lock and leave your notebook in your hotel room while you are away. Always keep your notebook with you while waiting in airports, train stations, or bus terminals. Be ready to claim your notebook as soon as it passes through the X-ray machine in security checkpoints.
www.gateway.com 5 Highlight Enabled, then press ENTER. 6 Open the Exit menu, highlight Exit Saving Changes, then press ENTER. 7 When you start your computer, you are prompted to enter the user password you set in step 3. • Review the information in “Protecting your notebook” in your online User Guide. Power • Take your AC power adapter to recharge the battery. If • • you are traveling internationally, take power plug adapters. Take a portable surge protector to protect your notebook from power surges.
CHAPTER 6: Traveling with Your Notebook • Consult your insurance company and credit card • company to learn about emergency travel assistance if your notebook is lost or damaged. Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Management.
CHAPTER7 Maintaining Your Notebook • • • • Caring for your notebook Cleaning your notebook Maintaining the battery Recovering your system 55
CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: • Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your notebook, we recommend that you put it in a carrying case. • Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives.
www.gateway.com • Cotton swabs • A DVD drive cleaning kit Cleaning the exterior Warning When you shut down your notebook, the power turns off, but some electrical current still flows through your notebook. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets and remove the battery. Always turn off your notebook and other peripherals before cleaning any components. Also, remove the battery before cleaning any components.
CHAPTER 7: Maintaining Your Notebook Maintaining the battery The life span of a notebook battery is about 1.5 to 3 years, under normal conditions. As the battery begins to die, you will have to recharge the battery more frequently because it cannot hold a full charge. Do not expose the battery to high heat or freezing temperatures. Hot batteries discharge very quickly, and cold ones cannot create as much power. Short battery life is more likely to be caused by heat than by charge/discharge patterns.
www.gateway.com Consider removing the battery from your notebook when running on fixed power. However, remember that when you have removed the battery from your notebook while using it with an electrical outlet, the automatic battery charger no longer keeps the battery charged. Caution When the battery is in the notebook and the notebook is running on AC power, the battery constantly charges, even though it has a full charge. This reduces the life of the battery.
CHAPTER 7: Maintaining Your Notebook Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand. Caution External optical disc drive required. Please see your retailer for more details.
www.gateway.com The Create Backup Disc dialog box opens. This dialog box tells you the number of blank, recordable discs you will need to complete the recovery discs. Make sure that you have the required number of identical, blank discs ready before continuing. 3 Insert a blank disc into the drive indicated in the Burn to list, then click Next. The first disc begins recording, and you can watch its progress on the screen. When the disc finishes recording, the drive ejects it.
CHAPTER 7: Maintaining Your Notebook Recovering pre-installed software and drivers As a troubleshooting step, you may need to reinstall the software and device drivers that came pre-installed on your computer from the factory. You can recover using either your hard drive or the backup discs you have created. • New software—If you need to recover software that did not come pre-installed on your computer, you need to follow that software’s installation instructions.
www.gateway.com 3 Click Contents. A list of software and device drivers opens. 4 Click the install icon for the item you want to install, then follow the on-screen prompts to complete the installation. Repeat this step for each item you want to reinstall. Returning your system to its factory condition In case your computer experiences problems that are not recoverable by other methods, you may need to reinstall everything to return your system to its factory condition.
CHAPTER 7: Maintaining Your Notebook 2 Click the Restore tab, then click Restore system to factory default. The Confirm Restoration dialog box opens. 3 Click Yes, then click Start. A dialog box displays information about the hard drive that the operating system will be recovered to. Caution Continuing the process will erase all files on your hard drive. 4 Click OK. The recovery process begins by restarting your computer, then continues by copying files to your hard drive.
www.gateway.com 2 Click Restore system from factory default. Caution Continuing the process will erase all files on your hard drive. 3 Click Next to continue. Your hard drive’s original, factory-loaded contents are recovered. This process will take several minutes. Recovering from your recovery discs To reinstall Windows XP and all pre-installed software and drivers: 1 Turn on your computer, insert the first system recovery disc into your optical disc drive, then restart your computer.
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CHAPTER8 Troubleshooting • • • • Safety guidelines First steps Troubleshooting Telephone support 67
CHAPTER 9: Troubleshooting Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. Tip For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 102.
www.gateway.com • If the notebook will not turn on, try turning it on with • the notebook plugged in and the battery removed, then try turning the notebook on with the notebook unplugged and the battery installed. If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. • Make sure that your hard drive is not full. • If an error message appears on the screen, write down • • the exact message.
CHAPTER 9: Troubleshooting The text on the display is dim or difficult to read • Adjust the brightness using the system keys. For more information about adjusting the brightness, see “Adjusting the brightness” on page 31. • Change the display settings. For instructions on changing the display settings, see “Changing screen settings” in your online User Guide.
www.gateway.com File management A file was accidentally deleted • Recover the file from the Recycle Bin by following the instructions in “Deleting files and folders” in your online User Guide. Caution If a file was deleted while holding down the SHIFT key or if the Recycle Bin has been emptied, the file cannot be restored. Help For more information about restoring deleted files, click Start, then click Help and Support. Type the keyword System Restore in the Search Help box, then press ENTER.
CHAPTER 9: Troubleshooting • Make sure that the hard drive is installed correctly. • Remove it, firmly reinsert it, then restart your notebook. For more information about removing your hard drive, see “Replacing the hard drive kit” on page 107. If your notebook has been subjected to static electricity or physical shock, you may need to reinstall the operating system.
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CHAPTER 9: Troubleshooting • Try a keyboard that you know works to make sure that • the keyboard port works. If you spilled liquid in the keyboard, turn off your notebook and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. Memory You see a “Memory error” message • Make sure that the memory module is inserted correctly in the memory bay slot.
www.gateway.com Modem (cable or DSL) The modem does not connect • Make sure that the modem cable is plugged into the Ethernet network jack and not the optional modem jack. For the location of your network jack, see “Left” on page 7. • See the documentation that came with your modem for additional troubleshooting information. Mouse See also “Touchpad” on page 82. The external mouse does not work • Make sure that the mouse cable is plugged in correctly. • Shut down and restart your notebook.
CHAPTER 9: Troubleshooting • Make sure that the router is plugged into a powered • electrical outlet and turned on. Most routers have lights that indicate they are working. For more information, see the documentation that came with your router. Make sure that all computers on your network have the same workgroup name. • Make sure that all computers are using the same Subnet • Mask. If you assigned IP addresses to the computers, make sure that all computers have different IP addresses.
www.gateway.com You cannot connect to your home network • If your notebook is a member of a domain at your workplace, you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network. You may, however, be able to access the Internet through your home network. Caution If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled.
CHAPTER 9: Troubleshooting 2 Click View status for the network connection. The Wireless Network Connection Status dialog box opens. The meter shows the signal strength for wireless networking on your computer if other computers with the same network name are within range of your computer.
www.gateway.com You cannot connect to your network • If your notebook is a member of a domain at your workplace, you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network. You may, however, be able to access the Internet through your home network. Caution If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled.
CHAPTER 9: Troubleshooting Your notebook is not working on battery power • Check the power management settings. For more information about using power management settings, see “Changing notebook power settings” on page 47. • Make sure that the battery is installed correctly. For instructions on inserting your battery, see “Changing batteries” on page 43. • Make sure that the battery is fully recharged. For more information about recharging the battery, see “Recharging the battery” on page 42.
www.gateway.com 4 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a “Printer queue is full” error message • Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: 1 Click Start, then click Control Panel. The Control Panel window opens.
CHAPTER 9: Troubleshooting You are not getting sound from the built-in speakers • Make sure that headphones are not plugged into the headphone jack. • Make sure that the volume control on your notebook is turned up. For more information about using your volume control, see “Adjusting the volume” on page 31. • Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see “Adjusting the volume” on page 31.
www.gateway.com Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. • If a peripheral device, such as a keyboard or mouse, does • not appear to work, make sure that all cables are plugged in securely.
CHAPTER 9: Troubleshooting 84
APPENDIXA Legal Information • • • • Important safety information Regulatory compliance statements Environmental information Notices 85
APPENDIX A: Legal Information Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger (for example, No.
www.gateway.com • Unplug the notebook from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug is damaged. • Liquid has been spilled into the notebook. • The notebook does not operate properly when the operating instructions are followed. • The notebook was dropped or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway.
APPENDIX A: Legal Information Additional limitations, cautions, and concerns for specific countries are listed in the specific country sections (or country group sections). The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label. If the country you will be using the wireless device in, is not listed, please contact your local Radio Approval agency for requirements.
www.gateway.com The FCC has set a general guideline of 8 inches (20 cm) separation between the device and the body, for use of a wireless device near the body (this does not include extremities). This device should be used more than 8 inches (20 cm) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by the FCC.
APPENDIX A: Legal Information California Proposition 65 Warning Warning This product contains chemicals known to the State of California to cause cancer, birth defects, and/or other reproductive harm. For additional information regarding this product warning, go to www.gateway.com/prop65. Mercury Warning Hg Warning THE LAMP IN THIS DISPLAY CONTAINS MERCURY. DISPOSE ACCORDING TO LOCAL, STATE, AND FEDERAL LAW.
www.gateway.com Canada Industry Canada (IC) Intentional emitter per RSS 210 Caution To prevent radio interference to licensed service or co-channel Mobile Satellite systems, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band and/or 5.15 – 5.
APPENDIX A: Legal Information Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly.
www.gateway.com Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health. To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your “end of life” product.
APPENDIX A: Legal Information Notices Copyright © 2008 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
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