Owner's Manual

www.gateway.com
79
You cannot connect to your network
• If your notebook is a member of a domain at your
workplace, you may not be able to connect your
notebook to your home network workgroup to access
shared files or printers on your home network. You may,
however, be able to access the Internet through your
home network.
Passwords
Your notebook does not accept your password
Make sure that C
APS LOCK and NUM LOCK are turned off, then
retype the password.
You forgot your startup password
The password feature (which is set in the BIOS Setup utility) is
very secure, with no easy way to recover a forgotten password.
You must return your notebook for repair. Call Gateway
Customer Care for instructions.
Power
Your notebook is not working on AC power
• Make sure that your AC power adapter is connected
correctly to your notebook. For instructions on
connecting the AC power adapter, see “Connecting the
AC adapter” on page 18.
• If your notebook is plugged into a surge protector, make
sure that the surge protector is connected securely to an
electrical outlet, turned on, and working correctly. To test
the outlet, plug a working device, such as a lamp, into
the outlet and turn it on.
• Make sure that the AC power adapter cables are free
from cuts or damage. Replace any damaged cables.
Caution
If your notebook was a member of a domain before you join a
workgroup, it is disjoined from the domain and your computer account
disabled. Contact your company computer department or network
administrator for more information.