NOTEBOOK REFERENCEGUIDE ®
Contents Chapter 1: About This Reference. . . . . . . . . . . . 1 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessing your online User Guide . . . . . . . . . . . . . . . . . . . . . 2 Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . 3 Gateway model and serial number . . . . . . . . . . . . . . . . . 3 Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . 3 For more information . . . . . . . . . . . . . . . . .
Contents Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Adjusting brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Turning your wireless radio on or off . . . . . . . . . . . . . . . . . 33 IEEE 802.11 wireless network radio . . . . . . . . . . . . . . . . 33 Bluetooth radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
www.gateway.com Changing power modes . . . . . . . . . . . . . . . . . . . . . . . . . 55 Changing notebook power settings . . . . . . . . . . . . . . . . . . . 56 Changing the power plan . . . . . . . . . . . . . . . . . . . . . . . . 56 Changing advanced settings . . . . . . . . . . . . . . . . . . . . . 58 Chapter 6: Traveling with Your Notebook . . . 61 Packing your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Traveling by air . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 CD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Diskette drive (external) . . . . . . . . . . . . . . . . . . . . . . . . . 98 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER1 About This Reference • • • • • About this guide Accessing your online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information 1
CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive.
www.gateway.com Gateway contact information Important The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. Gateway model and serial number The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance.
CHAPTER 1: About This Reference 4
CHAPTER2 Checking Out Your Notebook • • • • • • Front Left Right Back Bottom Keyboard area 5
CHAPTER 2: Checking Out Your Notebook Front LCD panel release latch Speaker Battery charge indicator Power indicator Component Icon Headphone jack Speaker Microphone jack Description LCD panel release latch Press to open the LCD panel. Speakers Provide audio output when headphones or amplified speakers are not plugged in. Battery charge indicator ■ Power indicator ■ LED blue - Battery is fully charged. LED purple - Battery is charging. ■ LED blinking red - Battery charge is very low.
www.gateway.com Left S-Video out Kensington lock jack slot Component Icon Ventilation fan CD or DVD drive Description Kensington™ lock slot Secure your notebook to an object by connecting a Kensington cable lock to this slot. S-Video out jack Plug an S-Video device, such as a television, into this jack. For more information, see “Viewing the display on a television” on page 46. Ventilation fan Helps cool internal components. Warning: Do not work with the notebook resting on your lap.
CHAPTER 2: Checking Out Your Notebook Right USB ports PC Card slot Component IEEE 1394 port Icon Memory card reader USB ports Modem jack Ethernet jack Description USB ports Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. PC Card slot Insert one Type II PC Card into this slot. For more information, see “Adding and removing a PC Card” on page 39. IEEE 1394 port Plug an IEEE 1394 (also known as Firewire® or i.
www.gateway.com Back Power connector Component Monitor port Icon Description Power connector Plug the AC adapter cable into this connector. Monitor port Plug an analog VGA monitor or projector into this port. For more information, see “Viewing the display on a projector or monitor” on page 42.
CHAPTER 2: Checking Out Your Notebook Bottom Battery Battery lock Battery latch Memory bay Customer care label Online Support: Tech Support Phone: Hours: Model: S/No: Hard drive bay Component Icon Description Hard drive bay The hard drive is located in this bay. For more information, see “Replacing the hard drive kit” on page 91. Customer Care label Includes the Customer Care contact information. For more information, see “Gateway contact information” on page 3.
www.gateway.com Keyboard area Power button Keyboard Status indicators Component Icon Touchpad Description Keyboard Provides all the features of a full-sized, computer keyboard. For more information, see “Using the keyboard” on page 24. Power button Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode. For more information on configuring the power button mode, see “Changing advanced settings” on page 58.
CHAPTER 2: Checking Out Your Notebook 12
CHAPTER3 Setting Up and Getting Started • • • • • • • • • • • • • Working safely and comfortably Connecting the AC adapter Connecting the dial-up modem Connecting to a broadband modem or network Starting your notebook Turning off your notebook Restarting (rebooting) your notebook Using the status indicators Using the keyboard Using the EZ Pad touchpad Adjusting brightness Adjusting the volume Turning your wireless radio on or off 13
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your notebook, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is perpendicular to your line of sight. • Place your feet flat on the floor or on a footrest. • Although notebooks are sometimes called “laptops,” do not use your notebook while it rests on your unprotected lap.
www.gateway.com Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. • Select a flat surface for your computer desk. • Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and touchpad.
CHAPTER 3: Setting Up and Getting Started Connecting the AC adapter You can run your notebook using an AC adapter or your notebook’s battery. The battery was shipped to you partially charged. You should use the AC adapter right away to fully charge the battery. Allow three hours for the battery to fully charge. Warning Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside.
www.gateway.com 2 Connect the AC adapter to your notebook’s power connector. 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see “Front” on page 6 for the location of the battery charge indicator). If the battery charge indicator does not turn on, complete the following steps until it turns on: a Unplug the adapter from your notebook, then plug it back in. b Press FN+F1 to toggle the status lights on and off.
CHAPTER 3: Setting Up and Getting Started Connecting the dial-up modem Your notebook has a built-in 56K modem that you can use to connect to a standard telephone line. Warning To reduce the risk of fire, use only No. 26 AWG or larger (for example, No. 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. To connect the modem: 1 Insert one end of the modem cable into the modem jack on your notebook.
www.gateway.com Connecting to a broadband modem or network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network. To connect to a cable or DSL modem or to a wired Ethernet network: 1 Insert one end of the network cable into the network jack on your notebook. 2 Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack.
CHAPTER 3: Setting Up and Getting Started Starting your notebook Warning Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface. To start your notebook: 1 Slide the latch on the front of your notebook, then lift the LCD panel.
www.gateway.com 5 To open the main menu, click (Start). From that menu, you can run programs and search for files. For more information on using Windows, see “Using Windows” and “Customizing Windows” in your online User Guide. Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator flashes.
CHAPTER 3: Setting Up and Getting Started To put your notebook into hibernation: (Start), click the arrow next to the lock icon, then click Hibernate. The notebook saves your session and shuts down to save power. • Click To turn off your notebook: (Start), click the arrow next to the lock icon, then click Shut Down. The notebook turns off.
www.gateway.com To restart your notebook: (Start), click the arrow next to the lock icon, then click Restart. The notebook turns off, then turns on again. • Click Important If your notebook does not turn off immediately, complete the following steps until the notebook turns off: 1. Press and hold the power button for about five seconds, then release it. 2. Unplug the power cord and remove the battery for more than 10 seconds.
CHAPTER 3: Setting Up and Getting Started Indicator Disc drive Icon Description ■ ■ Hard drive ■ ■ LED on - drive is in use. LED off - drive is not in use. LED blinking - Hard drive is being accessed. LED off - Hard drive is not being accessed. Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard.
www.gateway.com Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Icon Description Function keys Press these keys labeled F1 to F12 to perform actions in programs. For example, pressing F1 may open help. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
CHAPTER 3: Setting Up and Getting Started System key combinations When you press the FN key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and hold FN, then press this system key... To... Toggle the status indicators on or off. For more information, see “Using the status indicators” on page 23. Turn the optional IEEE 802.11 wireless network radio on or off.
www.gateway.com Press and hold FN, then press this system key... 6 F8 -+ To... Turn the optional Bluetooth radio on or off. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. Bluetooth communication devices are examples of devices that provide wireless communication. Increase the LCD panel brightness above the normal brightest setting.
CHAPTER 3: Setting Up and Getting Started Press and hold FN, then press this system key... To... Decrease the brightness of the display. Mute the sound. Press the key combination again to restore the sound. For more information, see “Adjusting the volume” on page 31. Increase volume. For more information, see “Adjusting the volume” on page 31. Decrease volume. For more information, see “Adjusting the volume” on page 31.
www.gateway.com When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program. You can use the EZ-Pad left and right buttons below the touchpad to select objects. Tip You can attach a mouse to the notebook using a USB port. You do not need to shut down the notebook to connect a USB mouse.
CHAPTER 3: Setting Up and Getting Started To... Do this... Select an object on the screen. Position the pointer over the object. Quickly press and release the left button once. This action is called clicking. Start a program or open a file or folder. Position the pointer over the object. Press the left button twice in rapid succession. This action is called double-clicking. Access a shortcut menu or find more information about an object on the screen. Position the pointer over the object.
www.gateway.com Adjusting brightness To adjust screen brightness: • Use the increase brightness and decrease brightness keys on the keyboard. For more information, see “System key combinations” on page 26. -ORClick (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. Slide the Brightness control to the desired screen brightness.
CHAPTER 3: Setting Up and Getting Started To adjust the volume from Windows: 1 Click (Volume) on the taskbar. The volume control slider opens. 2 Click and drag the slider up to increase volume and down to decrease volume. 3 To mute the volume, click (Mute). To restore volume, click it again. 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices.
www.gateway.com Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 communication devices are examples of devices that provide wireless communication.
CHAPTER 3: Setting Up and Getting Started Bluetooth radio Your notebook may have a Bluetooth radio for communicating with another Bluetooth device, such as a printer, scanner, camera, MP3 player, headphone, keyboard, or mouse. To turn the Bluetooth radio on or off: • Press FN + F6. Tip For more information about using your notebook on a Bluetooth Personal Area Network, see “Bluetooth Networking” in your online User Guide Help For more information about Bluetooth, click Start, then click Help and Support.
CHAPTER4 Using Drives and Accessories • • • • • Using the CD or DVD drive Using the memory card reader Adding and removing a PC Card Installing a printer or other peripheral device Viewing the display on a projector or monitor • Viewing the display on a television • Ordering accessories 35
CHAPTER 4: Using Drives and Accessories Using the CD or DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo... 36 This is your drive type... Use your drive for... CD drive Installing programs, playing audio CDs, and accessing data.
www.gateway.com If your drive has this logo... This is your drive type... Use your drive for... Multi-format double layer DVD±RW drive Installing programs, playing audio CDs, playing DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording video and data to DVD-R, DVD+R, DVD-RW, DVD+RW, or double layer DVD+R or DVD-R discs.
CHAPTER 4: Using Drives and Accessories To insert a CD or DVD: 1 Press the eject button on the CD or DVD drive. After the tray opens slightly, pull the disc tray completely open. 2 Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place. 3 Push the tray in until it is closed. Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook.
www.gateway.com Removing a memory card Important Do not use the remove hardware icon in the taskbar to remove the memory card. If you use the remove hardware icon, your notebook may not recognize your memory card reader until you restart your notebook. To remove a memory card: 1 Push the memory card into the notebook. The memory card pops out slightly. 2 Pull the memory card out of the notebook. Adding and removing a PC Card Your notebook has a PC Card slot (also known as a PCMCIA card slot).
CHAPTER 4: Using Drives and Accessories To remove a PC Card: 1 Turn off your notebook, then go to Step 5. -ORDouble-click the remove hardware icon in the taskbar. The Safely Remove Hardware dialog box opens. Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. 2 Click the PC Card name, then click Stop. The Stop a Hardware device dialog box opens. 3 Click the PC Card name, then click OK. The Safe to Remove Hardware dialog box opens. 4 Click OK.
www.gateway.com Installing a printer or other peripheral device Your notebook has one or more of the following ports: IEEE 1394 (also known as Firewire® or i.Link®), Universal Serial Bus (USB), and S-Video (TV out). You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your notebook. Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions.
CHAPTER 4: Using Drives and Accessories Connecting an IEEE 1394 device Your notebook has a 4-pin IEEE 1394 port (also known as a Firewire® or i.Link® port) for connecting devices such as a video camera. Important For more information about using the IEEE 1394 port on your device, see your device’s documentation. To connect your IEEE 1394 device to your notebook: 1 Connect one end of the IEEE 1394 cable to your IEEE 1394 device.
www.gateway.com 4 Plug the projector’s or monitor’s power cord into an AC power source and turn it on. Windows recognizes the new hardware and the New Display Detected dialog box opens. 5 Select the options for the projector or external monitor, then click OK. 6 Press FN+F4 to switch between viewing the display on the LCD panel, viewing the display on the projector or monitor, and viewing the display on both the LCD panel and the projector or monitor.
CHAPTER 4: Using Drives and Accessories To adjust the display properties on a projector or external monitor: 1 Click (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. Tip For more information about the Windows Mobility Center, see “Using the Windows Mobility Center” in your online User Guide. 2 Click (Change display settings). The Display Settings dialog box opens. 3 Click monitor 2.
www.gateway.com Using the projector or monitor for a presentation You can configure your notebook so the settings are correct each time you give a presentation. To use a projector or external monitor for a presentation: 1 Click (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. Tip For more information about the Windows Mobility Center, see “Using the Windows Mobility Center” in your online User Guide. 2 Click (Change presentation settings).
CHAPTER 4: Using Drives and Accessories Viewing the display on a television The S-Video out jack on your notebook lets you view your notebook display on a television screen using a standard S-Video cable. Important To turn on external video by default, connect the television (or other external video device) before starting your notebook. Important Audio is not transmitted through an S-Video out jack.
www.gateway.com 2 Click (Change display settings). The Display Settings dialog box opens. 3 Click Advanced Settings. Important Depending on the graphic processor installed in your notebook, the remaining steps may vary. 4 Click Intel Graphics Media Accelerator Driver for Mobile. 5 Click Graphics Properties. 6 Click on a tab and make changes to the television settings as necessary. Tip If you are traveling internationally, you may need to change the video standard.
CHAPTER 4: Using Drives and Accessories Automobile/airplane power adapters With an automobile/airplane power adapter, you can save battery power by plugging your notebook into an automobile cigarette lighter or an airplane in-flight power receptacle. Batteries If you run your notebook on battery power for extended periods, you may want to buy an additional battery so you can swap batteries when necessary. See “Changing the battery” on page 51 for more information about using an additional battery.
CHAPTER5 Managing Power • • • • • • Monitoring the battery charge Recharging the battery Changing the battery Recalibrating the battery Getting the most from your battery Changing notebook power settings 49
CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power. Closely monitor the battery charge.
www.gateway.com Changing the battery Replacing the battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or chemical burn hazard if mishandled. Do not disassemble, heat above 212°F (100°C), or incinerate. Dispose of used batteries promptly. Keep away from children.
CHAPTER 5: Managing Power 4 Slide the battery release latch, then slide the battery out of the notebook. 5 Slide a recharged battery into the notebook until it snaps into place. 6 Slide the battery lock to the locked position. 7 Turn your notebook over. 8 Open the LCD panel. Recalibrating the battery Important Do not interrupt the battery recalibration process. If recalibration is interrupted, you must start the process over again.
www.gateway.com 5 Open the Exit menu, highlight Exit Saving Changes, then press ENTER. 6 Select Yes, then press ENTER. The battery recalibration process begins and a screen opens showing you the progress. The entire process takes several hours. When the recalibration has finished, the message “Press [Esc] key to exit” appears. 7 Press ESC. The battery charge indicator now displays an accurate battery charge.
CHAPTER 5: Managing Power Conserving battery power To conserve power while using the battery to power your notebook: • Turn off wireless networking and Bluetooth. • Dim the display as low as is comfortable. • Disconnect all external devices, like Firewire and USB devices, and optical drives. • Remove PC Cards when you do not need them. Many PC Cards use a small amount of power while inserted, even if they are not being used. • Select the Power saver power plan to get maximum power savings.
www.gateway.com Using alternate power sources To extend battery life, use alternate power sources whenever possible. • If traveling internationally, take electrical adapters. Save the battery for times when you cannot use a power adapter. If you plan on taking your AC power adapter, also take a single-plug surge protector.
CHAPTER 5: Managing Power Using power saving modes Always save your work before using Sleep mode. In Sleep mode, your notebook reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is lost. When in Hibernate mode, your notebook saves all memory information to the hard drive, then turns the power completely off. If your notebook is... ...and you want to... ...
www.gateway.com Three power plans are pre-defined for you: • Balanced - This is the default power plan which balances performance and battery life. • Power saver - This power plan sacrifices performance in order to extend battery life. Use this plan if you will be away from AC power outlets for an extended period of time. Your programs may run slower than you are accustomed to under the other two power plans. • High performance - This power plan sacrifices battery life in order to gain performance.
CHAPTER 5: Managing Power Changing advanced settings Advanced power settings let you assign different power saving modes to the power button and Sleep system key. You can also select which power saving mode is activated when you close the LCD panel. To change advanced power management settings: (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. 1 Click 2 Click (Change power settings). The Select a power plan window opens.
www.gateway.com 4 Change the values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in the Search Help box, then press ENTER.
CHAPTER 5: Managing Power 60
CHAPTER6 Traveling with Your Notebook • • • • • • • • Packing your notebook Traveling by air Dial-up modem Radio frequency wireless connections Files Security Power Additional tips 61
CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all peripheral devices and cables. Remember to pack those you will need while traveling. • Pack your notebook securely into a briefcase or • hand-carried luggage, and keep it separate from toiletries, liquids, and food. Do not pack it in checked luggage. Keep your notebook stable during travel. Secure it to prevent it from sliding around in overhead bins and car trunks. Traveling by air • Do not check your notebook as luggage.
www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless device, see “Legal Information” on page 123 for general wireless regulatory guidelines. • Every country has different restrictions on the use of • wireless devices. If your notebook is equipped with a wireless device, check with the local radio approval authorities prior to your trip for any restrictions on the use of a wireless device in the destination country.
CHAPTER 6: Traveling with Your Notebook Security • Get a locking cable for your notebook so you can attach • • • a cable lock and leave your notebook in your hotel room while you are away. Always keep your notebook with you while waiting in airports, train stations, or bus terminals. Be ready to claim your notebook as soon as it passes through the X-ray machine in security checkpoints.
www.gateway.com 4 Highlight Password on boot, then press ENTER. 5 Highlight Enabled, then press ENTER. 6 Open the Exit menu, highlight Exit Saving Changes, then press ENTER. 7 When you start your computer, you are prompted to enter the user password you set in Step 3. • Review the information in “Protecting your notebook” in your online User Guide. Power • Take your AC power adapter to recharge the battery. If • • you are traveling internationally, take power plug adapters.
CHAPTER 6: Traveling with Your Notebook • Consult your insurance company and credit card • company to learn about emergency travel assistance if your notebook is lost or damaged. Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Center.
CHAPTER7 Maintaining Your Notebook • • • • • Caring for your notebook Cleaning your notebook Maintaining the battery Cleaning CDs or DVDs Recovering your system 67
CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: • Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your notebook, we recommend that you put it in a carrying case. • Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives.
www.gateway.com Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. You may want to gather these items and put together a notebook cleaning kit: • A soft, lint-free cloth • An aerosol can of air that has a narrow, straw-like extension • Cotton swabs • A DVD drive cleaning kit Cleaning the exterior Warning When you shut down your notebook, the power turns off, but some electrical current still flows through your notebook.
CHAPTER 7: Maintaining Your Notebook Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.
www.gateway.com Using the right charger is important. By now you probably know that each kind of battery has its own technology, its own rate of charge, and so on. Charging lithium batteries correctly is one way to extend their life and to avoid damage. Clean the gold or silver connector on the battery (the part of the battery that makes contact with the notebook) with alcohol or electronic contact cleaner.
CHAPTER 7: Maintaining Your Notebook Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Recovering your system You can solve most computer problems by following the information in “Troubleshooting” on page 95 or in the technical support pages at www.gateway.com. Problem solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system).
www.gateway.com If you upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you created. (Your computer must have a DVD-compatible drive to use these options.) • To re-install Windows using the Windows DVD, see “Recovering your system using the Windows DVD” on page 83.
CHAPTER 7: Maintaining Your Notebook To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens. 3 Click Create system recovery discs, then click Next. 4 Insert a blank, recordable disc into a recordable disc drive, then click Next.
www.gateway.com 5 If you have enough blank discs of the specified type, click I have enough discs, then click Next. If you do not have enough discs, choose a different disc type, or click Cancel. The disc recording begins. Label the discs as they are completed. Important Use a permanent marker to label each disc “Software and Driver Recovery,” along with a short description of which computer the discs are for.
CHAPTER 7: Maintaining Your Notebook 2 To recover software that was pre-installed, click Programs, then click Application recovery. - OR To recover device drivers that were pre-installed, click Hardware, then click Device driver recovery. 3 Click the software or driver you want to recover, then click Next.
www.gateway.com Recovering pre-installed software and drivers using recovery discs If you created a multiple-disc set of recovery discs, each disc contains a unique set of software and drivers. If a recovery disc does not offer the software or driver you need to recover, try another disc. To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe.
CHAPTER 7: Maintaining Your Notebook 2 To recover pre-installed software, click Application recovery, then click the software you want to recover. - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc.
www.gateway.com Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. You can also create a restore point manually.
CHAPTER 7: Maintaining Your Notebook 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the restore point you want, click Next, then click Finish. A confirmation message box appears. 4 Click Yes. Your system is restored using the restore point you specified. This process may take several minutes, and may restart your computer.
www.gateway.com Manually creating a restore point To manually create a restore point: (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 1 Click 2 On the left side of the window, click Create a restore point or change settings, then click Next. The System Properties dialog box opens to the System Protection tab. 3 Click Create. The Create a restore point dialog box opens.
CHAPTER 7: Maintaining Your Notebook Recovering your system to its factory condition If your computer’s problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition. This process is called a factory recovery. Caution A complete factory recovery deletes everything on your hard drive, then reinstalls Windows and any pre-installed software and device drivers. If you can access important files on your hard drive, back them up now.
www.gateway.com 8 To perform a recovery with data backup (recommended), click Recovery with automatic data backup, then click Next. Important Before your hard drive is recovered, your personal files will be automatically backed up to c:\backup. - OR To perform a full factory recovery without data backup, click Full factory recovery, then click Next. Caution Continuing with the full factory recovery will delete everything on your hard drive.
CHAPTER 7: Maintaining Your Notebook 3 When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard. A list of valid boot devices appears. 4 Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and follow the on-screen instructions. 5 After Windows is completely re-installed, use the software and driver recovery discs you created to recover your computer’s pre-installed software and device drivers.
CHAPTER8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit 85
CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook. Important Before installing or replacing components, you should read and understand the information in this section.
www.gateway.com Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any slot. Memory bay To add or replace memory modules: 1 Follow the guidelines under “Preventing static electricity discharge” on page 86.
CHAPTER 8: Upgrading Your Notebook 6 Remove the keyboard screw. Tip The screw hole is marked with a K. Screw 7 Loosen the six memory bay cover screws (these screws cannot be removed).
www.gateway.com 8 Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite the thumb notch. Thumb notch 9 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward.
CHAPTER 8: Upgrading Your Notebook 10 Pull the memory module out of the slot. 11 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay. 12 Replace the memory bay cover, then tighten the cover screws. 13 Replace the keyboard screw. Tip The screw hole is marked with a K.
www.gateway.com Replacing the hard drive kit Tools You need a small Phillips screwdriver to replace the hard drive kit. If you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive. Hard drive kit To replace the hard drive kit: 1 Create a Drivers and Applications Recovery disc using the Gateway Recovery Center. For more information, see “Recovering pre-installed software and drivers” on page 73.
CHAPTER 8: Upgrading Your Notebook 8 Remove the two hard drive bay cover screws. Screw Screw 9 Slide the hard drive bay cover, then remove it. The hard drive is attached to the back of the cover. 10 If your new hard drive already includes the hard drive cover, go to Step 15. -ORIf you need to move the hard drive cover from your old hard drive to your new hard drive, go to Step 11.
www.gateway.com 11 Remove the screws that secure the hard drive to the hard drive cover. Screw Screw Screw Screw 12 Remove the cover from the old drive. 13 Insert the new drive label side up onto the cover so the screw holes line up. 14 Replace the screws that secure the cover to the drive. 15 Slide the new hard drive kit into your notebook, then replace the cover screws. 16 Insert the battery, then turn your notebook over.
CHAPTER 8: Upgrading Your Notebook 94
CHAPTER9 Troubleshooting • • • • Safety guidelines First steps Troubleshooting Telephone support 95
CHAPTER 9: Troubleshooting Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. Tip For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 86.
www.gateway.com • If the notebook will not turn on, try turning it on with • the notebook plugged in and the battery removed, then try turning the notebook on with the notebook unplugged and the battery installed. If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. • Make sure that your hard drive is not full. • If an error message appears on the screen, write down • • the exact message.
CHAPTER 9: Troubleshooting Diskette drive (external) The diskette drive is not recognized • Shut down and restart your notebook. You see an “Access Denied” or “Write protect” error message • Move the write-protection tab in the upper-right corner of the diskette down (unprotected). • The diskette may be full. Delete unnecessary files on the diskette and try again. • Not all diskettes are IBM-compatible. Make sure that the diskette you are using is IBM-compatible. • Try a different diskette.
www.gateway.com The screen resolution is not correct • Change the screen resolution from the Display Settings dialog box. For instructions on changing the screen resolution, see “Changing the color depth and screen resolution” in your online User Guide. The text on the display is dim or difficult to read • Adjust the brightness using the system keys or Windows Mobility Center. For more information about adjusting the brightness, see “Adjusting brightness” on page 31. • Change the display settings.
CHAPTER 9: Troubleshooting • Make sure that the disc label is facing up, then try again. • If you are trying to play a DVD, make sure that you have a DVD drive. For more information, see “Identifying drive types” on page 36. • Try a different disc. Occasionally discs are flawed and cannot be read by the drive. • Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. • Your notebook may be experiencing some temporary • memory problems.
www.gateway.com • Shut down and restart your notebook. • Clean the DVD. For more information, see “Cleaning CDs or DVDs” on page 72. • Make sure that the disc’s regional code and your DVD • drive’s regional code match. Make sure that a DVD player program has been installed on your notebook. For instructions on playing a DVD, see “Playing music and movies” in your online User Guide. A DVD does not produce sound on a television Audio is not transmitted through an S-Video jack.
CHAPTER 9: Troubleshooting Hard drive You see an “Insufficient disk space” error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Deleting unnecessary files” in your online User Guide. • Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. Caution All deleted files will be lost when you empty the Recycle Bin. • Save your files to another drive.
www.gateway.com Internet You cannot connect to the Internet • If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. For the location of your modem jack, see “Right” on page 8. -OR- • • If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. For the location of your network jack, see “Right” on page 8.
CHAPTER 9: Troubleshooting • The complexity of graphics and multimedia on Web pages • Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your notebook People are sending you e-mail messages, but you have not received any mail • Click the receive button in your e-mail program. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support.
www.gateway.com Media Center This section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com.
CHAPTER 9: Troubleshooting • Screen resolution—By default, the notebook uses a screen resolution optimized for the LCD screen. Many TVs cannot display this high of a resolution and may shift, scramble, or scroll the picture. For a better picture on a TV display, you may need to lower the Media Center screen resolution to 800 × 600 or 640 × 480. For more information about changing the screen resolution, see “Changing color depth and screen resolution” in your online User Guide.
www.gateway.com You need to configure your Media Center to output to a TV • Your Media Center computer detects whether you are using a VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, review the FAQ topic at www.gateway.com. You want to change display settings to get better TV or DVD image quality • Adjust the display device brightness, contrast, hue, and saturation.
CHAPTER 9: Troubleshooting To check the memory: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click System and Maintenance. 3 Click Administrative Tools. 4 Double-click Memory Diagnostics Tool, then follow the on-screen instructions. Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search Help box, then press ENTER.
www.gateway.com • Make sure that the modem cable is less than 6 feet (1.8 meters) long. • Remove any line splitters or surge protectors from your • telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem.
CHAPTER 9: Troubleshooting • Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference.
www.gateway.com The modem is not recognized by your notebook • Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook. For the location of your modem jack, see “Right” on page 8. • If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use). • Use a different modem cable.
CHAPTER 9: Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.
www.gateway.com Networks (wired) Help For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search Help box, then press ENTER. You cannot see the other computers on your wired Ethernet network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your notebook. Make sure that the other end is plugged into a router or cable or DSL modem. For the location of your network jack, see “Right” on page 8.
CHAPTER 9: Troubleshooting Internet Explorer is unable to access the Internet • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. • If you previously accessed the Internet through a dial-up modem, Internet Explorer may not be set up to access the Internet through a network.
www.gateway.com Your connection on the network seems intermittent or your wireless network is running slower than you expect • The speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, ceilings, floors, and doors. If your wireless network is running slower than you expect, you should check your network signal strength.
CHAPTER 9: Troubleshooting Your wireless network is listed as a preferred network, but it has an “x” on it • An x means your preferred network is not currently available or you are not currently in range to connect. Internet Explorer is unable to access the Internet • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point.
www.gateway.com You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed an PC Card and now your notebook is having problems • Make sure that you have correctly installed required software for the PC Card. For more information, see your PC Card’s documentation.
CHAPTER 9: Troubleshooting • Make sure that the battery is calibrated correctly. For • instructions on recalibrating your battery, see “Recalibrating the battery” on page 52. Let the battery return to room temperature. Printer Help For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooting in the Search Help box, then press ENTER. The printer will not turn on • Make sure that the printer is online.
www.gateway.com You see a “Printer queue is full” error message • Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound. 3 Click Printers. 4 If the printer status is Offline, right-click the name of the printer you want to use, then click Use Printer Online to set the printer to work online.
CHAPTER 9: Troubleshooting Status indicators The status indicators are not functioning • Make sure the status indicators are turned on. Press FN+F1 to toggle the indicators. Touchpad or pointing device Touchpad or pointing device is not working • Make sure the touchpad or pointing device is turned on. For more information, see “Changing mouse, touchpad, or pointing device settings” in your online User Guide.
www.gateway.com • Make sure that the television is turned on and that the S-Video cable is connected correctly. • Televisions in different countries use different standards. If you are traveling, you may need to change the TV Out mode. For more information, see “Viewing the display on a television” on page 46.
CHAPTER 9: Troubleshooting • Have your customer ID, serial number, and order • • 122 number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. The label on the bottom of your notebook includes the Gateway Customer Care telephone number.
APPENDIXA Legal Information • • • • Important safety information Regulatory compliance statements Environmental information Notices 123
APPENDIX A: Legal Information Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger (for example, No.
www.gateway.com • • When the notebook is turned off, a small amount of electrical current still flows through the notebook. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the notebook. Unplug the notebook from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug is damaged. • Liquid has been spilled into the notebook. • The notebook does not operate properly when the operating instructions are followed.
APPENDIX A: Legal Information Additional limitations, cautions, and concerns for specific countries are listed in the specific country sections (or country group sections). The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label. If the country you will be using the wireless device in, is not listed, please contact your local Radio Approval agency for requirements.
www.gateway.com The FCC has set a general guideline of 8 inches (20 cm) separation between the device and the body, for use of a wireless device near the body (this does not include extremities). This device should be used more than 8 inches (20 cm) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by the FCC.
APPENDIX A: Legal Information California Proposition 65 Warning Warning This product contains chemicals, including lead, known to the State of California to cause cancer, birth defects or reproductive harm. Mercury Warning Hg Warning The lamp in this display contains mercury. Do not put in trash.
www.gateway.com Canada Industry Canada (IC) Intentional emitter per RSS 210 Caution To prevent radio interference to licensed service or co-channel Mobile Satellite systems, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band and/or 5.15 – 5.
APPENDIX A: Legal Information Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.
www.gateway.com Laser safety statement Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825.
APPENDIX A: Legal Information Notices Copyright © 2007 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Index A AC adapter connecting 16 connector 9 international adapters 55 accessories purchasing 47 safety precautions 125 acoustic handset coupler 62 airplane power adapters 48 application key 25 arrow keys 25 audio adjusting volume 28, 31 back button 27 headphone jack 6 microphone jack 6 muting 28, 31 next button 27 pause button 27 play button 27 stop button 27 troubleshooting 119 volume down button 28 volume up button 28 audio CD cleaning 72 inserting 37 automobile power adapter 55 automobile power adapters
Index carrying case 48 CD cleaning 72 inserting 37 CD drive See DVD drive cellular phone memory cards 38 Certificate of Authenticity 3 cleaning audio CD 72 case 69 CD 72 DVD 72 keyboard 70 LCD panel 70 notebook exterior 69 screen 70 clicking 30 closing unresponsive program 22 connecting AC adapter 16 dial-up modem 18 external keyboard 24 external monitor 42 keyboard 24 mouse 29 printer 41 projector 42 scanner 41 television 46 to cable modem 19 to DSL modem 19 to Ethernet 19 to network 19 video camera 41,
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Index traveling 63 indicators See status indicators inkjet printer 48 installing battery 51 devices 41 digital camera 41 digital video camera 41 hard drive 91 memory 87 PC Card 39 peripheral devices 41 printer 41 scanner 41 Internet troubleshooting 103, 110 J jacks See connections K Kensington cable lock 64 lock slot 7 key combinations 26 keyboard buttons 24 cleaning 70 connecting 24 features 24 locating 11 troubleshooting 104 USB port 8 keys application 25 arrow 25 battery status 26 brightness 27, 28 di
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Index AC adapter 16, 55 advanced settings 56, 58 automobile/airplane adapter 55 battery 50, 51, 52, 54 button 11, 26 changing modes 56 changing schemes 56 connector 9, 16 conserving battery power 54 EmPower adapter 55 extending battery life 53 Hibernate mode 55 Hybrid Sleep mode 26, 55 indicator 6, 21 international adapter 65 management 49, 54 schemes 56 Sleep mode 21, 26, 55 source problems 17 SpeedStep settings 56 status box 26 status indicator 6 troubleshooting 117 turning off notebook 21 turning on no
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Index DVD drive 99 faxes 110 files 101 general guidelines 96 hard drive 102 Internet connection 103, 110 keyboard 104 LCD panel 98 Media Center 105 memory 107 memory card reader 108 modem 108 mouse 112 network 113, 114 passwords 116 PC Cards 117 power 117 printer 118 safety guidelines 96 screen 98, 120 screen area 98 screen resolution 98 sound 119 status indicators 120 technical support 121 telephone support 121 touchpad 120 video 120 Web site connection speed 103 turning off notebook 21, 22 wireless net
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