Quick Reference Guide

www.gateway.com
85
The hard drive cannot be accessed, or you see a “General
failure reading drive C” error message
• If a diskette is in an external diskette drive, eject it and
restart your notebook.
• Make sure that the hard drive is installed correctly.
Remove it, firmly reinsert it, then restart your notebook.
• If your notebook has been subjected to static electricity
or physical shock, you may need to reinstall the
operating system.
Internet
You cannot connect to the Internet
• If you are using a dial-up modem, make sure that the
modem cable is plugged into the modem jack and not
the Ethernet network jack.
-OR-
If you are using a cable or DSL modem, make sure that
the modem cable is plugged into the Ethernet network
jack and not the modem jack.
• Make sure that you do not have a problem with your
modem. For more information, see “Modem (dial-up)”
on page 91.
• Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP
technical support for help.
Tip
For more information about removing your hard drive, see
“Replacing the hard drive kit” on page 74.
Tip
For the location of your modem and network jack, see “Right”
on page 8.
Help
For more information about troubleshooting Internet
connections, click Start, then click Help and Support. Type the
keyword troubleshooting connections in the Search Help box,
then press E
NTER.