U S E R P L A T I N U M G U I D E E D I T I O N
Contents Chapter 1: Getting Help . . . . . . . . . . . . . . . . . . . . . . 1 Thank you for purchasing our notebook! . . . . . . . . . . . . . . . . . Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . .
Contents www.gateway.com Drivers and applications recovery . . . . . . . . . . . . . . . . . . . . . . . .35 Creating drivers and applications recovery discs . . . . . .35 Copying drivers and applications recovery files to a network 38 Creating discs from recovery files on a network . . . . . . .40 Recovering your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Recovering specific files and software . . . . . . . . . . . . . . . . .
www.gateway.com Contents Chapter 6: Connecting Devices . . . . . . . . . . . . . . 71 Installing a printer, scanner, digital camera, or other peripheral device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Viewing the display on a projector or monitor . . . . . . . . . . . 74 Viewing the display on a television . . . . . . . . . . . . . . . . . . . . . . 76 Modifying television settings . . . . . . . . . . . . . . . . . . . . . . . . .
Contents www.gateway.com Extending battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conserving battery power . . . . . . . . . . . . . . . . . . . . . . . . . . Using alternate power sources . . . . . . . . . . . . . . . . . . . . . . Changing power modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing notebook power settings . . . . . . . . . . . . . . . . . . . . Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . .
www.gateway.com Contents Faxing from programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Faxing a scanned document . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Receiving and viewing a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Canceling a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Automatically retry sending a fax . . . . . . . . . . . . . . . . . . . . . . . 150 Automatically canceling a fax .
Contents www.gateway.com Scheduling maintenance tasks . . . . . . . . . . . . . . . . . . . . . . Moving from Your Old Computer . . . . . . . . . . . . . . . . . . . . . . Using the Files and Settings Transfer Wizard . . . . . . . . Transferring files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transferring Internet settings . . . . . . . . . . . . . . . . . . . . . . . Installing your old printer or scanner . . . . . . . . . . . . . . . Installing your old programs . . . . . . .
www.gateway.com Contents Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212 Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Networks (wired) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Networks (wireless) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222 PC Cards . .
Contents viii www.gateway.
CHAPTER 1 Getting Help • Gateway Web site • Help and Support • BigFix • Online help 1
CHAPTER 1: Getting Help Thank you for purchasing our notebook! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new notebook. Each and every Gateway notebook uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible.
Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your notebook. Visit the Gateway Support Web site at support.gateway.com.
CHAPTER 1: Getting Help Support Home Click Support Home, then click Notebooks. To view support documents for your notebook, type your serial number in the Serial Number box, then click Submit. Click the arrow button to open the Select Your Computer Product box, then click Notebook Computers to access product documentation, specifications, and guides for all Gateway notebooks. Product Support Click Product Support to view a list of all the products that Gateway supports.
Help and Support Contact Us Click Contact Us to access links to customer care with a live technician, including chat and e-mail. Click Call Us to get a list of Gateway telephone numbers for both sales and support. For more information, see “Telephone support” on page 229. Help and Support Your notebook includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support.
CHAPTER 1: Getting Help Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of any Help and Support screen, then click the arrow button. For each search, you receive the following search result types: ■ ■ ■ Suggested Topics - These topics are located in Help and Support and are relevant to your search topic.
BigFix To access Media Center help: 1 In the Media Center window, move the mouse to activate the Media Center tool bar. The tool bar appears at the top of the window. 2 Click the Help icon in the tool bar. BigFix Your notebook may include BigFix. BigFix monitors your notebook for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet.
CHAPTER 1: Getting Help To learn more about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button.
CHAPTER 2 Using Windows XP • About the Windows desktop • Identifying window items • Using Windows XP Tablet PC 2005 • Working with files and folders • Searching for files • Working with documents • Shortcuts 9
CHAPTER 2: Using Windows XP About the Windows desktop Help and Support For more information about the Windows desktop, click Start, then click Help and Support. Type the keyword Windows desktop in the Search box, then click the arrow. After your notebook starts, the first screen you see is the Windows desktop. The desktop is like the top of a real desk. Think of the desktop as your personalized work space where you open programs and perform other tasks.
About the Windows desktop Desktop elements Description The Start button provides access to programs, files, help for Windows and other programs, and computer tools and utilities. Click the Start button, then open a file or program by clicking an item on the menu that opens. The Recycle Bin is where files, folders, and programs that you discarded are stored. You must empty the Recycle Bin to permanently delete them from your notebook.
CHAPTER 2: Using Windows XP 2 Click All Programs to see all programs and files in the Start menu. When you move the mouse pointer over any menu item that has an arrow next to it, another menu, called a submenu, opens and reveals related files, programs, or commands. 3 Click a file or program to open it. Adding icons to the desktop Help and Support For more information about desktop icons, click Start, then click Help and Support. Type the keyword desktop icons in the Search box, then click the arrow.
Identifying window items Identifying window items Help and Support For more information about windows, click Start, then click Help and Support. Type the keyword window in the Search box, then click the arrow. When you double-click the icon for a drive, folder, file, or program, a window opens on the desktop. This example shows the Local Disk (C:) window, which opens after you double-click the Local Disk (C:) icon in the My Computer window.
CHAPTER 2: Using Windows XP Window item Description Clicking the close button closes the active window or program. Clicking an item on the menu bar starts an action such as Print or Save. Using Windows XP Tablet PC 2005 Your notebook may have Windows XP Tablet PC 2005 installed.
Using Windows XP Tablet PC 2005 The What’s New in Windows XP link in the Help and Support Center and the Windows XP Start Here booklet that shipped with your tablet PC can help you learn more about using Windows XP Tablet PC 2005. Using Tablet PC extensions Calibration The first time you use your tablet PC, you should calibrate your pen for both portrait and landscape orientations. Calibration ensures the accuracy of the pen and adjusts the screen’s performance for different users.
CHAPTER 2: Using Windows XP ■ ■ ■ ■ ■ Open the Tablet Input Panel by waving the pen back and forth over the screen. Backspace by drawing a right-to-left line on the display surface. In most text input programs, you can erase text by scratching it out. Windows interprets a scratchout as a delete command. To erase, draw a short, wide “Z.” You will find more information about gestures and gesture symbols, as well as handwriting tips, in the TIP help.
Using Windows XP Tablet PC 2005 Tips ■ ■ ■ ■ Hold the pen the same way you hold a writing pen, and steady your writing hand by resting it on the display surface. Line up the pointer before you tap, in cases where the pointer and pen point are out of alignment. The screen reads the position of the pointer, not the tap. Store the pen in the tablet PC’s pen holder. Store extra pens in a drawer to avoid prolonged pressure on the pen tip.
CHAPTER 2: Using Windows XP TIP tips ■ Open a program for your input (for example, a word processing program or a Web form) before using the writing pad or soft keyboard. ■ To adjust writing pad and keyboard settings, tap or click the Tools and Options icon , then tap or click Options. ■ 18 For security and accuracy when entering masked text (such as passwords), use your tablet PC Input Panel’s soft keyboard instead of the writing pad.
Working with files and folders Using speech recognition The tablet PC is designed to accept and interpret the human voice, both for dictation (speech recognition) and for keyboard-equivalent voice commands. ■ ■ ■ ■ Set up speech recognition through your tablet PC Input Panel’s Tools menu. Learn more about voice commands in the Accessibility section of the Help and Support Center. Use the built-in microphone or an external microphone.
CHAPTER 2: Using Windows XP To view the drives on your notebook: ■ Click Start, then click My Computer on the Start menu. Hard drives Disc drive Diskette drive To see the files and folders on a drive: ■ Double-click the drive icon. If you do not see the contents of a drive after you double-click its icon, click Show the contents of this drive. Creating folders Help and Support For more information about creating files and folders, click Start, then click Help and Support.
Working with files and folders Folders Files To create a folder: 1 Click Start, then click My Computer on the Start menu. 2 Double-click the drive where you want to put the new folder. Typically, Local Disk (C:) is your hard drive and 3½ Floppy (A:) is your diskette drive. If you do not see the contents of the drive, click Show the contents of this drive. 3 If you want to create a new folder inside an existing folder, double-click the existing folder.
CHAPTER 2: Using Windows XP Copying and moving files and folders Important The clipboard stores whatever you cut or copy until you cut or copy again. Then the clipboard contains the new information only. Therefore, you can paste copies of a file or folder into more than one place, but as soon as you copy or cut a different file or folder, the original file or folder is deleted from the clipboard.
Working with files and folders 3 Click Cut on the pop-up menu. 4 Open the destination folder. 5 With the pointer inside the destination folder, right-click. 6 Click Paste. The file or folder you moved appears in its new location and is removed from its old location. Deleting files and folders Help and Support For more information about deleting files and folders, click Start, then click Help and Support. Type the keyword deleting files and folders in the Search box, then click the arrow.
CHAPTER 2: Using Windows XP To recover files or folders from the Recycle Bin: 1 Double-click the Recycle Bin icon. The Recycle Bin window opens and lists the files and folders you have thrown away since you last emptied it. 2 Click the files or folders that you want to restore. For instructions on how to select multiple files and folders, see “Shortcuts” on page 32. 3 Click File, then click Restore. Windows returns the deleted files or folders to their original locations.
Working with files and folders To browse for a file: 1 Click Start, then click MY COMPUTER. The My Computer window opens. 2 Double-click the drive or folder that you think contains the file or folder that you want to find. If you do not see the contents of a folder, click Show the contents of this drive or Show the contents of this folder. 3 Continue double-clicking folders and their subfolders until you find the file or folder you want.
CHAPTER 2: Using Windows XP Searching for files If you are looking for a particular file or folder or a set of files or folders that have characteristics in common, but you do not remember where they are stored on your hard drive, you can use the Search utility to search by: ■ ■ ■ ■ ■ ■ Name or part of a name Creation date Modification date File type Text contained in the file Time period in which it was created or modified You can also combine search criteria to refine searches.
Searching for files 2 If you want to search by file or folder name, type in all or part of the file or folder name in the name box in the left pane of the window. ■ ■ If you type all of the name, Search will list all files and folders of that name. If you type part of the name, Search will list all of the file and folder names containing the letters you typed. 3 Click Search. When the search is completed, Windows lists the files and folders whose names contain the text that you searched for.
CHAPTER 2: Using Windows XP Using advanced search options Search can find files meeting more criteria than file name. You can narrow your search by selecting the search options that you want. You can search by the: ■ ■ ■ Date the file was created or modified. Size of the file. Type of file, such as a program or a text document. Working with documents Computer documents include word processing files, spreadsheet files, or other similar files.
Working with documents Creating a new document To create a new document: 1 Click Start, All Programs, Accessories, then click WordPad. Microsoft WordPad starts and a blank document opens. 2 Begin composing your document. Use the menus and toolbar buttons at the top of the window to format the document.
CHAPTER 2: Using Windows XP Saving a document Help and Support For more information about saving documents, click Start, then click Help and Support. Type the keyword saving in the Search box, then click the arrow. After you create a document, you need to save it if you want to use it later. To save a document: 1 Click File, then click Save. The Save As dialog box opens. Save in list File name 2 Click the arrow button to open the Save in list, then click the folder where you want to save the file.
Working with documents 3 Click the arrow button to open the Look in list, then click the folder you want to open. If you do not see the folder you want, browse through the folders listed below the Look in list. Look in list 4 Double-click the document file name. The document opens. Printing a document Help and Support For more information about printing documents, click Start, then click Help and Support. Type the keyword printing in the Search box, then click the arrow.
CHAPTER 2: Using Windows XP Shortcuts Help and Support For more information about Windows keyboard shortcuts, click Start, then click Help and Support. Type the keyword Windows keyboard shortcuts in the Search box, then click the arrow. 32 The following table shows a few shortcuts that you can use in Windows and almost all programs that run in Windows. For more information about shortcuts, see your Windows or program documentation. To... Do this...
CHAPTER 3 Recovering Your System • System recovery options • Drivers and applications recovery • Recovering your system 33
CHAPTER 3: Recovering Your System System recovery options Most computer problems can be solved by following the information in “Troubleshooting” on page 195 or at support.gateway.com. Problem-solving may also involve re-installing some or all of the notebook’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions.
Drivers and applications recovery Finally, in order to recover your system you may need to reinstall everything, including the operating system, so your notebook has its original factory settings. ■ “Recovering your system from the hard drive” on page 46 tells how to completely reinstall the original factory software. Drivers and applications recovery Your notebook’s hard drive contains everything you need to completely restore your system, including Windows XP, device drivers, and other programs.
CHAPTER 3: Recovering Your System To record a set of drivers and applications recovery discs: Important 1 Make sure that you have blank discs ready. If you are recording to CDs, make sure that they are CD-R and not CD-RW discs. If you are recording to a DVD, make sure that it is a DVD-R or DVD+R disc, not DVD-RW or DVD+RW discs. Depending on the type of recordable drive your notebook has, you need either several CD-R discs or one DVD-R or DVD+R disc.
Drivers and applications recovery 4 Click Start Creation. A message tells you the number of blank discs that are required for the recovery disc set. 5 Click the type of recordable disc you want to use. 6 Make sure that you have the appropriate Important Use a permanent marker to label each disc “Gateway Driver and Application Recovery.” As you remove each disc from the drive, use the marker to label each disc 1 of x, 2 of x, 3 of x, and so on.
CHAPTER 3: Recovering Your System 9 When you see the message “The Recovery ISO Image has been created successfully,” remove the last disc from the drive, then click OK. 10 Store the discs in a safe place for future use. You are done. Copying drivers and applications recovery files to a network You can copy driver and application recovery files to a network location, so you can burn unlimited sets of drivers and applications recovery discs from a different notebook that has a recordable drive.
Drivers and applications recovery 2 Click Create ISO, then find the network location you want to save the driver and application recovery files to. 3 Click OK. The program prepares the recovery files, then copies them to the location you specified. 4 When you see the message “The Recovery ISO Image has been created successfully,” click OK. You are done. Tips & Tricks Store your recovery (ISO) images in a folder that indicates which computer the files are for.
CHAPTER 3: Recovering Your System Creating discs from recovery files on a network Before you continue, make sure that your computer has a recordable drive. To create recovery discs from recovery files stored on a network: Important 1 Make sure that you have blank discs ready. If you are recording to CDs, make sure that they are CD-R and not CD-RW discs. If you are recording to DVDs, make sure that they are DVD-R or DVD+R discs, not DVD-RW or DVD+RW discs.
Recovering your system Important Use a permanent marker to label each disc “Gateway Drivers and Applications Recovery.” As you remove each disc from the drive, use the marker to label each disc 1 of x, 2 of x, 3 of x, and so on. 7 When the disc is complete, remove that disc and insert another. 8 Repeat steps 5-7 for each recovery file until each file is recorded onto a disc. You are done.
CHAPTER 3: Recovering Your System Recovering specific files and software You can perform a partial recovery by recovering specific files, such as device drivers and most pre-installed software. If you need to recover software that did not come pre-installed on your system, you need to follow the software’s own instructions for installation. You can recover specific files using either the Start menu or a drivers and applications recovery disc that you have created.
Recovering your system 4 Click Yes to install more drivers or applications, or click Quit to exit. 5 Store the discs in a safe place for future use. You are done. 6 If your system still has problems, follow the directions in “Recovering your system using Microsoft System Restore” on page 43. Recovering your system using Microsoft System Restore Before using Gateway System Recovery, you should try Microsoft System Restore to determine whether you can restore your system to a previous condition.
CHAPTER 3: Recovering Your System To restore using Microsoft System Restore: 1 Press F1. The Microsoft Windows XP Help and Support Center opens. 2 Click Undo changes to your computer with System Restore. The Welcome to System Restore dialog box opens. 3 Click Restore my computer to an earlier time, then click Next. The Select a Restore Point dialog box opens.
Recovering your system 4 Click a bold date on the calendar (Step 1 on the screen), then click a restore point in the list (Step 2 on the screen). 5 Click Next. The Confirm Restore Point Selection dialog box opens. 6 Make sure that you want to use the restore point you selected, and read all notices on the screen. 7 Click Next, then follow the on-screen instructions to finish the restoration. If completing Microsoft System Restore does not solve your problem, restart Gateway System Recovery.
CHAPTER 3: Recovering Your System Recovering your system from the hard drive To recover from the hard drive: 1 Get the operating system disc that came with your notebook and have it ready. 2 If you can still run Windows, click Start, All Programs, System Recovery, System Recovery, then click Yes. Your notebook restarts, then the System Recovery program starts. - OR Turn on or restart your notebook, then press F11 while your notebook is starting.
Recovering your system ■ Full System Restore with Backup (recommended) moves the contents of the hard drive to the C:\My Backup folder and installs a new copy of Windows XP. This option saves your existing data files, but all programs must be reinstalled and the program settings reconfigured. You need at least 4 GB of hard drive space to use this restore option. 5 Click Next. The System Restore - Format and Recover dialog box opens. 6 Click Yes. Files are restored to your hard drive.
CHAPTER 3: Recovering Your System 48
CHAPTER 4 Using the Internet • Learning about the Internet • Setting up an Internet account • Using the World Wide Web • Using e-mail 49
CHAPTER 4: Using the Internet Learning about the Internet The Internet is a worldwide network of computers linked together to provide information to people everywhere. The two most popular services on the Internet are e-mail and the World Wide Web. You can access this network by connecting your notebook to a telephone, DSL (Digital Subscriber Line), or cable television line and signing up with an Internet service provider (ISP).
Setting up an Internet account ■ ■ ■ An Internet service provider—a company that provides access to the Internet through an ISP server. When you connect to an ISP, the ISP server lets you access the Internet and your e-mail messages. Check your telephone book for a list of Internet service providers available locally. A Web browser—a program that displays information from the World Wide Web. Microsoft Internet Explorer was included with your notebook.
CHAPTER 4: Using the Internet Cable and DSL modems, a connection known as broadband, use your cable television or special telephone lines to connect to your ISP and access the Internet. In many instances, broadband is considered an always-connected service. With this type of service, your cost is the same regardless of the amount of time you use your Internet connection.
Using the World Wide Web To learn more about using the Web browser features, click Help in the menu bar. Link Web page Linked Web page Connecting to a Web site Tips & Tricks To protect your children from accessing objectionable Web sites, use the Parental Control feature in McAfee SecurityCenter which came with your notebook. Help and Support For general information about connecting to a Web site, click Start, then click Help and Support.
CHAPTER 4: Using the Internet The Web browser locates the server computer on the Internet, downloads (transfers) data to your notebook, and displays the page on the site that you requested. Sometimes Web pages display slowly. The speed that a Web page displays on your screen depends on the complexity of the Web page and other Internet conditions. Additionally, the speed of your connection will determine how fast Web pages display.
Using e-mail 6 Open the folder that you created. 7 Install or view the downloaded file by double-clicking it. If applicable, follow the instructions provided on the Web site to run or install the program. Using e-mail E-mail (electronic mail) lets you send messages to anyone who has an Internet connection and e-mail address. E-mail is usually a free service of your Internet account. The Internet never closes, so you can send e-mail messages at any time.
CHAPTER 4: Using the Internet 4 Type the e-mail address of the recipient you want to send e-mail to in the To box. 5 Type the subject of your e-mail in the Subject box. 6 Type the e-mail message. 7 When finished, click Send. Your e-mail is sent over the Internet to the e-mail address you specified. Checking your e-mail Caution To protect your notebook from viruses, check any e-mail attachments using McAfee SecurityCenter which came with your notebook.
CHAPTER 5 Protecting your notebook • Hardware security • Data security • Security updates • Traveling securely 57
CHAPTER 5: Protecting your notebook Hardware security You probably purchased your notebook so you can take it with you. Because it’s light-weight and compact, it’s easy to carry. But these features also make it easy for someone else to steal. You may be able to replace your notebook with a call to your insurance agent, but you cannot replace the information stored on your notebook. Kensington lock slot The first step in notebook security is preventing your notebook from being stolen.
Data security Your notebook may be enabled to take advantage of Computrace® Complete, a service you can purchase to help find your notebook if it is stolen. This program automatically reports the location of your notebook once a day while it is connected to the Internet. If your notebook is stolen, the frequency increases to every fifteen minutes. A recovery team can give local law enforcement agencies tracking information and documentation to get subpoenas and search warrants to recover your notebook.
CHAPTER 5: Protecting your notebook Notebook startup and hard drive password Tips & Tricks Make sure that you use a password you can remember. The password feature is very secure, and you cannot bypass it. If you forget your password, you will have to return your notebook to Gateway so we can reset it. Use a startup and hard drive password to keep other people from using your notebook. You have to enter your password when you turn on your notebook or access your files.
Data security Protecting your notebook from viruses Help and Support For more information about protecting your notebook against viruses, click Start, then click Help and Support. Type the keyword viruses in the Search box, then click the arrow. A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your notebook to malfunction.
CHAPTER 5: Protecting your notebook Your new Gateway notebook may have the McAfee SecurityCenter installed. The McAfee SecurityCenter includes the following components: ■ ■ ■ ■ 62 McAfee VirusScan is an anti-virus subscription service. You can use VirusScan to protect your notebook from viruses, worms, Trojan horses, and hybrid attacks. McAfee Personal Firewall Plus blocks unwanted inbound and outbound Internet traffic to prevent hacker attacks.
Data security Using McAfee SecurityCenter You received your notebook with McAfee VirusScan, McAfee Personal Firewall, and McAfee Spamkiller turned on and McAfee Privacy Service turned off. To turn on the Privacy Service, as well as keep the other services turned on, you must connect to the Internet and register McAfee SecurityCenter when prompted.
CHAPTER 5: Protecting your notebook Starting McAfee SecurityCenter To start McAfee SecurityCenter: ■ Click Start, All Programs, McAfee, then click McAfee Security Center. McAfee SecurityCenter opens. Scanning for and removing viruses To scan for viruses: 1 Start McAfee SecurityCenter. 2 Click virusscan.
Data security 3 Click Scan My Computer for Viruses. 4 Click the location you want to scan, then select your scan options. 5 Click Scan. To remove a virus: 1 If McAfee SecurityCenter finds a virus, follow all on-screen instructions to remove the virus. 2 Turn off your notebook and leave it off for at least 30 seconds. 3 Turn on your notebook and rescan for the virus.
CHAPTER 5: Protecting your notebook 4 Click Check Now. 5 If it is time to extend your subscription, an alert appears on your screen. Click Renew my subscription to extend your subscription and continue updating McAfee SecurityCenter. Using Windows XP Security Center Help and Support For more information about Windows XP Security Center, click Start, then click Help and Support. Type the keyword security center in the Search box, then click the arrow.
Security updates 3 For more information about the Windows Security Center, click Get help about Security Center. Security updates To keep your notebook secure, you need to keep Windows XP and your notebook’s system software up to date. Windows Update Help and Support For more information about Windows Update, click Start, then click Help and Support. Type the keyword Windows update in the Search box, then click the arrow.
CHAPTER 5: Protecting your notebook Windows XP Security Center Use the Windows XP Security Center to schedule automatic updates. Windows can routinely check for the latest important updates for your notebook and install them automatically. To schedule automatic updates: 1 Click Start, Control Panel, then double-click Security Center.
Security updates 2 Click Automatic Updates. The Automatic Updates dialog box opens. 3 Make your changes to the schedule settings, then click OK. BigFix Your notebook may include BigFix. BigFix monitors your notebook for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix.
CHAPTER 5: Protecting your notebook Traveling securely Tips & Tricks For more tips about traveling with your notebook, see “Traveling with Your Notebook” on page 189. Use the following tips when traveling with your notebook. ■ ■ ■ ■ ■ ■ ■ 70 Charge your battery before you leave. Security personnel at airports and train stations may ask you to turn on your notebook. Have your notebook hand-inspected or sent through the x-ray scanner, but never carry it through the metal detector.
CHAPTER 6 Connecting Devices • Installing a printer, scanner, digital camera, or other peripheral device • Viewing the display on a projector or monitor • Viewing the display on a television • Connecting a video camera to your notebook • Using an optional port replicator 71
CHAPTER 6: Connecting Devices Installing a printer, scanner, digital camera, or other peripheral device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Tips & Tricks For the location of these ports on your notebook, see the poster or hardware guide. For the location of these ports on an optional port replicator, see the port replicator user guide.
Installing a printer, scanner, digital camera, or other peripheral device 4 If Windows detects your printer, install your printer by following the on-screen instructions. You are finished. - OR If Windows does not detect the printer, go to the next step. 5 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 6 Click/Double-click the Printers and Faxes, then click Add Printer. The Add Printer wizard opens.
CHAPTER 6: Connecting Devices Viewing the display on a projector or monitor Important The dialog boxes shown in this section are for demonstrative purposes only and may not represent the screens on your notebook. Important Press FN+F4 to switch between viewing the display on the LCD panel and viewing the display on the projector or monitor. Important If an external monitor or projector is connected and you close the LCD panel, your notebook may turn off the LCD panel, but will not enter Standby mode.
Viewing the display on a projector or monitor 6 Click the Settings tab. 7 Right-click the second monitor icon (labeled 2), then click Attached. 8 Click Apply. 9 Adjust properties such as Screen Resolution or Color Quality if necessary. 10 Click OK.
CHAPTER 6: Connecting Devices Viewing the display on a television Important The TV out feature is available only on select Gateway notebooks. Important The dialog boxes shown in this section are for demonstrative purposes only and may not represent the screens on your notebook. Important To turn on external video by default, connect the television (or other external video device) before starting your notebook. Important Audio is not transmitted through an RCA or S-Video out jack.
Viewing the display on a television Tips & Tricks 7 Click the Settings tab. For the location of the S-Video out jack on your notebook, see the poster or hardware guide. For the location of the S-Video out jack on an optional port replicator, see the port replicator user guide. 8 Click Advanced. The Multiple Monitors Properties dialog box opens. 9 Click the Displays tab.
CHAPTER 6: Connecting Devices Important If the Enable TV and TV buttons are grayed out, your notebook has not detected the television. Make sure that the television is turned on and connected correctly. You may need to turn your notebook off, then back on again. 10 Click the Enable TV button if it is not already enabled, then click Apply.
Viewing the display on a television Modifying television settings Important If you are traveling internationally, you may need to change the video standard. For example, many televisions in Asia use PAL instead of NTSC. To modify television settings: 1 On the Multiple Monitors Properties dialog box Displays tab, click TV. The TV Properties dialog box opens. 2 Modify the settings, then click OK.
CHAPTER 6: Connecting Devices Connecting a video camera to your notebook Important For more information about using the IEEE 1394 port on your video camera, see your camera’s documentation. Tips & Tricks For the location of the IEEE 1394 port on your notebook, see the poster or hardware guide. For the location of the IEEE 1394 port on an optional port replicator, see the port replicator user guide. Your notebook has a 4-pin IEEE 1394 port (also known as a Firewire® or i.
CHAPTER 7 Using Multimedia • Adjusting the volume • Playing music and movies • Creating audio files and music libraries • Creating and editing videos • Creating music CDs and video DVDs • Creating and copying data CDs and DVDs • Advanced multimedia software features 81
CHAPTER 7: Using Multimedia Adjusting the volume Help and Support For more information about adjusting the volume, click Start, then click Help and Support. Type the phrase adjusting volume in the Search box, then click the arrow. Shortcut Click the speaker icon in the System Tray. The volume control opens.
Adjusting the volume To adjust specific volume levels: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Sounds, Speech, and Audio Devices. 2 Click/Double-click the Adjust the system volume or Sounds and Audio Devices. The Sounds and Audio Devices Properties dialog box opens. 3 Click the Volume tab.
CHAPTER 7: Using Multimedia 4 Click Advanced in the Device volume area. If the device you want to adjust does not appear in the window, click Options, Properties, the check box next to the audio device you want to adjust, then click OK. 5 Drag the volume level and balance sliders for the device you want to adjust. For more information about the volume controls, click Help in the window. 6 Click X in the top-right corner of the window to close it.
Playing music and movies Playing music and movies Playing WAV audio files Sound Recorder is a simple Windows program that lets you record and play WAV files. WAV is the most common audio file format used for your Windows system sounds. To play a WAV audio file Sound Recorder: 1 Click Start, All Programs, Accessories, Entertainment, then click Sound Recorder. The Sound Recorder opens. Rewind Fast Forward Record Play Stop 2 Click File, then click Open. The Open dialog box opens.
CHAPTER 7: Using Multimedia Playing audio and video files Windows Media Player can play several types of audio and video files, including WAV, MIDI, MP3, AU, AVI, and MPEG formats. For more information about using Windows Media Player, click Help. To play a file using Windows Media Player: 1 Click Start, All Programs, then click Windows Media Player. Windows Media Player opens. Video screen Play Stop Video file information 2 Click File, then click Open. The Open dialog box opens.
Playing music and movies Playing CDs or DVDs Important Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. You can play CDs using Windows Media Player, and you can play DVDs using Windows Media Player and CyberLink PowerDVD. Important A standard Compact Disc (CD) holds an entire album of digital songs, and can be played on a CD player or your notebook’s CD drive. To watch a DVD you must have a DVD drive in your notebook.
CHAPTER 7: Using Multimedia 3 If a dialog box opens with a list of CD players or DVD players, click Windows Media Player. Windows Media Player opens. - OR If a dialog box does not open with a list of CD players or DVD players, click Start, All Programs, then click Windows Media Player. Windows Media Player opens. Play/pause Stop Volume Mute Previous Next 4 Click (play). If you do not hear sound or you want to change the volume, see “Adjusting the volume” on page 82.
Playing music and movies Playing a DVD using CyberLink PowerDVD To play a DVD using CyberLink PowerDVD: Help and Support For more information about playing DVDs using CyberLink PowerDVD, click Start, All Programs, CyberLink PowerDVD, then click PowerDVD Help. 1 Make sure that the speakers are turned on or headphones are plugged in and that the volume is turned up. 2 Click Start, All Programs, CyberLink PowerDVD, then click PowerDVD. The PowerDVD video screen and control panel open.
CHAPTER 7: Using Multimedia Creating audio files and music libraries Creating music files You can create several types of audio files for your listening enjoyment, including WAV, MP3, and WMA files. Recording WAV audio files Sound recorder is a simple Windows program that lets you record and play WAV files. WAV is the most common audio file format used for your Windows system sounds. For information about playing WAV files, see “Playing WAV audio files” on page 85.
Creating audio files and music libraries 3 Click (record), then speak into the microphone. 4 When you finish recording, click (stop). 5 Click File, then click Save As. The Save As dialog box opens. 6 Name the recording, specify the location where you want to save the recording, then click Save. The recording is saved. Creating WMA and MP3 music files using Windows Media Player Important Some music CDs have copy protection software. You cannot copy tracks from these CDs.
CHAPTER 7: Using Multimedia 3 Click Tools, Options, then click the Rip Music tab. 4 Click the arrow to open the Format list, then click either mp3 or Windows Media Audio. For more information on the differences between the two types of files, click Learn more about MP3 formats. 5 Click File, CDs and Devices, Rip Audio CD, then click the drive that contains the audio CD.
Creating audio files and music libraries 6 Click to clear the check box for any track you do not want to record. 7 Click Rip Music. Windows Media Player records the tracks to your hard drive as WMA files. A progress bar appears next to each track as it is recorded. Building a music library Use Windows Media Player to build a music library. You can organize your music tracks (individual MP3 or WMA audio files) by categories, find a track quickly by sorting, and add information to a music file.
CHAPTER 7: Using Multimedia Editing track information After you add a WMA or MP3 file to your music library, you can edit the track’s information. To edit track information: 1 Click Start, All Programs, then click Windows Media Player. Windows Media Player opens. 2 Click the Library tab. 3 Right-click the track you want to edit, then click Advanced Tag Editor. The Advanced Tag Editor dialog box opens. 4 Enter track information such as Title, Artist, Album, and Genre. 5 Click OK.
Creating and editing videos Creating and editing videos If your home video camera supports it, it can be connected to your notebook so that you can download video from the camera as data files. You can also create video from a Web cam attached to your notebook. For instructions on how to create video, see your camera’s user guide. Editing videos Help and Support For more information about editing videos, click Start, then click Help and Support.
CHAPTER 7: Using Multimedia Windows Movie Maker recognizes your camera and the Video Capture Wizard opens. 3 If the wizard does not open, click Capture From Video Device. 4 Complete the screens in the Video Capture Wizard, clicking Next after each one.
Creating and editing videos When you reach the final screen, Windows Movie Maker rewinds the video tape in your camera and captures it onto your hard drive. Important Video files may require a significant amount of free hard drive space depending on your settings. A one hour tape may require more than 10 GB of hard drive space for storage with additional space required for editing.
CHAPTER 7: Using Multimedia Saving your video After you finish editing your video, you can save it to one of the following places. Under Movie Tasks: ■ ■ ■ ■ ■ Click Save to My Computer to save your movie to your hard drive. Click Save to CD to save your movie to a recordable CD. Click Send in e-mail to send your video as an e-mail attachment. Click Send to the Web to post or send your video to your Web site so friends and family can watch your video on the Web.
Creating music CDs and video DVDs 4 Click the Burn tab. The Select files to burn window opens. 5 Click Edit Playlist. The Edit Playlist dialog box opens. 6 Click songs in the left column to add them to the playlist. After all the songs are added to your list, click OK. 7 Click Start Burn.
CHAPTER 7: Using Multimedia Creating a music CD using CyberLink Power2Go To create a music CD: 1 Insert a blank, writable CD into your CD or DVD drive. 2 If a dialog box opens, click Take no action, then click OK. 3 Click Start, All Programs, CyberLink DVD Solution, Power2Go, then click Power2Go. Power2Go opens along with the Select a Burning Task dialog box.
Creating music CDs and video DVDs 4 Click Music Disc in the left column, select CD in the right column, then click OK. The Select a Burning Task dialog box closes. 5 In the top pane, browse to the folder that contains the files or folders you want to burn to the CD, then click to select the file or folder. Press and hold the CTRL key to select multiple files. 6 Drag the files or folders into the bottom pane. 7 After you select all your files, click . The Configuration/Information dialog box opens.
CHAPTER 7: Using Multimedia 8 If you have one CD burner, click Burn. The Burning dialog box opens and Power2Go burns the files to the CD. -ORIf you have more than one CD burner, select the burner, then click Burn. The Burning dialog box opens and Power2Go burns the files to the CD. 9 When a message tells you that the recording is complete, click OK to start the LabelPrint program or click Cancel to return to Power2Go. Creating a video DVD You can create a video DVD using CyberLink Power2Go.
Creating music CDs and video DVDs Creating a video DVD using CyberLink Power2Go To create a video DVD using Cyberlink Power2Go: 1 Insert a blank, writable DVD into your DVD drive. 2 If a dialog box opens, click Take no action, then click OK. 3 Click Start, All Programs, CyberLink DVD Solution, Power2Go, then click Power2Go. Power2Go opens along with the Select a Burning Task dialog box.
CHAPTER 7: Using Multimedia 4 Click Video/Photo Disc in the left column, select your disc type in the right column, then click OK. The Select a Burning Task dialog box closes. 5 Click the Add Files button. The Open dialog box opens. 6 Browse to the folder that contains the video files you want to burn to the DVD. Click to select the file(s). Press and hold the CTRL key to select multiple files. 7 Click Import. The video files appear in the Video pane.
Creating music CDs and video DVDs 11 After you set up your DVD, click . The Configuration/Information dialog box opens. 12 Click the Video tab, then select the television and audio format for your DVD. 13 Click the Burner tab.
CHAPTER 7: Using Multimedia 14 If you have one DVD burner, click Burn. The Burning dialog box opens and Power2Go burns the files to the DVD. -ORIf you have more than one DVD burner, select the burner, then click Burn. The Burning dialog box opens and Power2Go burns the files to the CD or DVD. 15 When a message tells you that the recording is complete, click OK to start the LabelPrint program or Cancel to return to Power2Go.
Creating music CDs and video DVDs To create a video DVD using Windows Media Center: Important TV programs that have been recorded with the Media Center can be recorded to DVD and replayed on another Media Center computer or on a non-Media Center computer that has a DVD player and DVD decoder software (such as PowerDVD) installed. The non-Media Center computer must also have Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update.
CHAPTER 7: Using Multimedia Creating and copying data CDs and DVDs Creating a data CD or DVD Important Some CDs have copy protection software. You cannot create MP3 files from these CDs and you may not be able to listen to these CDs on your notebook. To create a data CD or DVD: 1 Insert a blank, writable CD or DVD into your CD or DVD drive. 2 If a dialog box opens, click Take no action, then click OK. 3 Click Start, All Programs, CyberLink DVD Solution, Power2Go, then click Power2Go.
Creating and copying data CDs and DVDs 4 Click Data Disc in the left column, select your disc type in the right column, then click OK. The Select a Burning Task dialog box closes. 5 In the top pane, browse to the folder that contains the files or folders you want to burn to the CD or DVD, then click to select the file or folder. Press and hold the CTRL key to select multiple files. 6 Drag the files or folders into the bottom pane.
CHAPTER 7: Using Multimedia 7 After you select all your files, click . The Configuration/Information dialog box opens. 8 If you have one CD or DVD burner, click Burn. The Burning dialog box opens and Power2Go burns the files to the CD or DVD. -ORIf you have more than one CD or DVD burner, select the burner, then click Burn. The Burning dialog box opens and Power2Go burns the files to the CD or DVD.
Creating and copying data CDs and DVDs Copying a CD or DVD To copy a disc: 1 Click Start, All Programs, CyberLink DVD Solution, Power2Go, then click Power2Go. Power2Go opens along with the Select a Burning Task dialog box. 2 Click Copy disc in the left column, then click OK. The Copy Disc dialog box opens.
CHAPTER 7: Using Multimedia 3 Insert the music CD, data CD, or data DVD you want to copy into your CD or DVD drive. 4 Click the arrow to open the From list, then click the drive that contains your source disc. 5 Click the arrow to open the To list, then click your recordable CD or DVD drive. 6 Click Copy. The Burning dialog box opens. If you are using one drive, Power2Go copies the tracks or files to your hard drive.
Advanced multimedia software features Advanced multimedia software features Windows Media Player advanced features You can use Windows Media Player to transfer WMA and MP3 files to your portable music player, to listen to Internet radio, and to watch Internet TV. For more information, see the Windows Media Player online help.
CHAPTER 7: Using Multimedia 114
CHAPTER 8 Managing Power • Monitoring the battery charge • Recharging the battery • Extending battery life • Changing notebook power settings 115
CHAPTER 8: Managing Power Monitoring the battery charge Important If the power cord or battery icon does not appear on the taskbar, click the show hidden icons button. If the icon still does not appear, make sure that Always show icon on the taskbar is checked on the Advance tab in the Power Options Properties dialog box. For more information, see “Changing advanced settings” on page 123. Tips & Tricks For more information about the battery charge status indicator, see the poster or hardware guide.
Extending battery life Extending battery life Conserving battery power Tips & Tricks For more information about using power management settings, see “Changing notebook power settings” on page 119. To conserve power while using the battery to power your notebook: ■ ■ Tips & Tricks For more information about using Hibernate mode, see “Activating and using Hibernate mode” on page 124.
CHAPTER 8: Managing Power Using alternate power sources To extend battery life, use alternate power sources whenever possible. ■ ■ ■ If traveling internationally, take electrical adapters. Save the battery for times when you cannot use a power adapter. If you plan on taking your AC power adapter, also take a single-plug surge protector.
Changing notebook power settings Using power saving modes Always save your work before using Standby mode. In Standby mode, your notebook reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is lost. When in Hibernate mode, your notebook saves all memory information to the hard drive, then turns the power completely off. If your notebook is... ...and you want to... ...
CHAPTER 8: Managing Power Changing the power scheme Help and Support For more information about changing the power scheme, click Start, then click Help and Support. Type the keyword power scheme in the Search box, then click the arrow. Power schemes (groups of power settings) let you change power saving options such as when the display or hard drive is automatically turned off. You can select one of the defined power schemes or create a custom power scheme.
Changing notebook power settings 2 Click/Double-click the Power Options icon. The Power Options Properties dialog box opens. 3 Click the arrow button to open the Power Schemes list, then click the power scheme you want. - OR Set the timers, then click Save As and type a name for the scheme. 4 Click OK.
CHAPTER 8: Managing Power Changing alarm options Help and Support For more information about changing the alarm options, click Start, then click Help and Support. Type the keyword alarm options in the Search box, then click the arrow. Alarms can alert you when the battery charge is low. To change the alarm options: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance.
Changing notebook power settings Changing advanced settings Help and Support For more information about changing the power management settings, click Start, then click Help and Support. Type the keyword power management in the Search box, then click the arrow. Advanced power settings let you assign different power saving modes to the power button and Standby system key. You can also select which power saving mode is activated when you close the LCD panel.
CHAPTER 8: Managing Power Activating and using Hibernate mode Help and Support For more information about using Hibernate mode, click Start, then click Help and Support. Type the keyword hibernate in the Search box, then click the arrow. Hibernate (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off.
Changing notebook power settings 4 Click the Enable hibernation check box, then click Apply. Hibernate mode is now an option you can select on the Advanced tab in the Power Options Properties dialog box and in the Shut Down Windows dialog box. To use Hibernate mode: ■ As an automatic power savings mode: Open the Power Options Properties dialog box, then click the Power Schemes tab. Click the arrow button to open a System hibernates list, then click the time you want to use.
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CHAPTER 9 Wireless Networking • Wireless networking • Setting up your wireless network • Testing your network • Sharing resources • Using the network • Connecting to hotspots • Adding a desktop computer to your network • Adding devices to your network 127
CHAPTER 9: Wireless Networking Wireless networking Wireless networking is the latest advance in computer communication. With a wireless home network, you can use your notebook wherever you like. From the comfort of your sofa, kitchen, or patio, you can browse the Internet, send and receive e-mails, transfer files, and use your printer.
Setting up your wireless network Buying wireless equipment Tips & Tricks When you buy your access point, make sure it has: • IEEE 802.11g support. 802.11g is the fastest method for wireless communications. 802.11g is compatible with the older IEEE 802.11b format but not with the competing IEEE 802.11a format. Make sure that you get the correct format that matches your notebook. • DHCP server/dynamic IP address assignment capability that makes it easier to set up and access your network.
CHAPTER 9: Wireless Networking Making sure your broadband connection works Important If you do not have a broadband connection already installed, make the necessary arrangements with your ISP. Be sure to find out when the line will be activated. Also ask your ISP about any specific instructions you need to follow when you set up your network. Before you change anything about your home setup, make sure that your broadband connection is working correctly.
Setting up your wireless network The wizard will have you press the SecureEasySetup button on the front of your access point and click the SecureEasySetup button in the Wizard. The software automatically configures your access point and sets up a secure wireless connection. Setting up your notebook Important Each computer on your network needs a unique Computer Name. All the computers on your network need the same Workgroup Name.
CHAPTER 9: Wireless Networking Turning the wireless radio on After you have completed your initial Windows setup, turn on the wireless radio. Press FN + F2 on the keyboard to turn on the optional wireless Ethernet radio, or Fn + F6 to turn on the optional Bluetooth radio. The wireless networking status indicator turns on when the wireless Ethernet radio is turned on. Connecting to your network Help and Support For more information about connecting to your network, click Start, then click Help and Support.
Testing your network 3 Click the network you created in the Choose a wireless network list, then click Connect. If you successfully connected to the network, go to “Testing your network” on page 133. If you can see the network name in the Choose a wireless network list but you cannot connect to it, your network is using security. You will need to modify the security settings for the network in your notebook.
CHAPTER 9: Wireless Networking Sharing resources With a network, you can share your Internet connection, drives, and printers. Sharing drives and printers Important To share a printer among the network computers, each computer must have the shared printer’s drivers installed. Follow the instructions included with your printer to install the printer drivers on each computer.
Sharing resources 2 Click the Sharing tab. 3 If this is the first time you have shared a drive or folder, click Network Setup Wizard to enable remote access, then follow the on-screen instructions. - OR If you have previously enabled remote file access and you want to share a drive or folder with others on the network (network sharing), click to select the Share this folder on the network check box, type a shared name in the Shared name box.
CHAPTER 9: Wireless Networking Un-sharing drives and folders To un-share drives or folders: 1 In My Computer or Windows Explorer, right-click the drive or folder that you want to un-share, then click Sharing and Security. 2 Make sure that the Share this folder on the network check box is not selected. 3 Click OK. Sharing printers To share printers: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.
Using the network Viewing shared drives and folders Help and Support For more information about workgroups, click Start, then click Help and Support. Type the keyword workgroups in the Search box, then click the arrow. To view shared drives and folders: 1 Click Start, then click My Network Places. The My Network Places window opens. 2 Click/Double-click Entire Network. The Entire Network window opens.
CHAPTER 9: Wireless Networking 3 Click the arrow button to open the Drive list, then click the drive letter you want to map this drive or folder to. 4 Click Reconnect at Logon if you want to reconnect to this drive or folder each time you log on to the network. 5 Click Finish. Opening files across the network To open files across the network: 1 Start the program for the file you want to open. 2 Click File, then click Open. 3 Browse to the network drive that contains the file you want to open.
Connecting to hotspots Printing files across the network Important Before you can print a file across the network, you must install the driver for the printer on the computer you are sending the file from. You can obtain the printer driver and installation instructions from the CD that shipped with your printer or from the manufacturer’s Web site To print files across the network: 1 Open the file you want to print. 2 Click File, then click Print.
CHAPTER 9: Wireless Networking Adding devices to your network Adding a desktop computer to your network After you have your wireless network up and running, you can add your desktop computer to your wireless network. To add a desktop computer to the network, purchase a wireless PCI card or USB adapter for your desktop computer so it can communicate with your network wirelessly.
CHAPTER 10 Sending and Receiving Faxes • Installing and configuring Fax • Sending a simple fax • Setting up your cover page template • Faxing from programs • Faxing a scanned document • Receiving and viewing a fax • Canceling a fax • Automatically retry sending a fax • Automatically canceling a fax 141
CHAPTER 10: Sending and Receiving Faxes Installing and configuring Fax Installing Fax Important This chapter describes using Microsoft Fax and your dial-up modem. You cannot send or receive a fax using a cable or DSL modem by following these instructions. Many Internet services exist that let you send or receive faxes using a broadband connection. Your dial-up modem cable must be installed before you can send and receive faxes.
Installing and configuring Fax 2 On the Welcome to Fax Configuration Wizard screen, click Next. The Sender Information screen opens. 3 Type the information about yourself that you want to appear on your fax cover page, then click Next. The Select Device for Sending or Receiving Faxes screen opens. 4 Click the arrow to open the Please select the fax device list, then click the modem you are using to send and receive faxes.
CHAPTER 10: Sending and Receiving Faxes 8 Click Next. 9 If you set up your notebook to receive faxes, type the receiving fax identifier information, then click Next. This identifier information is required by law and can be the same identifier that you typed in Step 7. The Routing Options screen opens. 10 If you set up your notebook to receive faxes, select a folder you want to store received faxes in and a printer you want to print received faxes on, then click Next.
Sending a simple fax 12 If the Windows Security Alert dialog box opens, click Unblock. Sending a simple fax You can use the Send Fax Wizard to send a simple one-page fax to one or more recipients. To send a simple fax: 1 Click Start, All Programs, Accessories, Communications, Fax, then click Send a Fax. The Send Fax Wizard opens. 2 On the Welcome to Fax Configuration Wizard screen, click Next. The Recipient Information screen opens. 3 Type the name and fax number of the recipient of your fax.
CHAPTER 10: Sending and Receiving Faxes 5 If you want to send your fax to more than one recipient, click Add and type the name and fax number of the next recipient. 6 When you have added all your recipients, click Next. The Preparing the Cover Page screen opens. 7 Click the arrow to open the Cover page template, then click the cover page template you want to use. 8 Type the subject text in the Subject line area. 9 Type the message text in the Note area, then click Next. The Schedule screen opens.
Setting up your cover page template Setting up your cover page template You can create your own cover page template that you can use in place of the cover page templates that Microsoft Fax provides for you. To create a cover page template, you use the Fax Cover Page Editor. On this template, you insert information fields that automatically import values you enter in both the Send Fax Wizard and the Fax Configuration Wizard when you send your fax.
CHAPTER 10: Sending and Receiving Faxes 2 To save your cover page template, click File, then click Save As. The Save As dialog box opens with your personal cover pages folder already in the Save in list. 3 Type the new cover page template name. 4 Click Save. Faxing from programs To fax a document directly from most programs: 1 Open your document in the program it was created in. 2 Click File, then click Print. The Print dialog box opens.
Receiving and viewing a fax 4 Click Print. The Send Fax Wizard opens. 5 Complete the wizard by following the instructions in “Sending a simple fax” on page 145. Receiving and viewing a fax To receive and view a fax: 1 Click Start, All Programs, Accessories, Communications, Fax, then click Fax Console. The Fax Console opens. When the Fax Console is open, it detects incoming faxes and stores them in the Inbox. 2 To view a fax, click Inbox, then double-click the fax you want to view.
CHAPTER 10: Sending and Receiving Faxes Automatically retry sending a fax Important Fax is automatically set up to retry three times at ten minute intervals. You can set up Fax so it continues to try sending your fax if the receiving fax machine is busy. To automatically retry sending a fax: 1 Click Start, then click Control Panel. The Control Panel window opens. 2 If your Control Panel is in Category View, click Printers and Other Hardware. Click View installed printers or fax printers.
Automatically canceling a fax Automatically canceling a fax If your notebook tried to send a fax and failed to connect to a fax machine, you can automatically cancel a failed fax. To automatically cancel a failed fax: 1 Click Start, then click Control Panel. The Control Panel window opens. 2 If your Control Panel is in Category View, click Printers and Other Hardware. Click View installed printers or fax printers. The Printers and Faxes window opens.
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CHAPTER 11 Customizing Your notebook • Adjusting the screen and desktop settings • Changing the mouse, touchpad, or pointing device settings • Adjusting tablet and pen settings • Adding and modifying user accounts • Modifying security settings 153
CHAPTER 11: Customizing Your notebook Adjusting the screen and desktop settings Tips & Tricks If you are using an external monitor, you can adjust the screen settings for brightness, contrast, and horizontal and vertical image position using the controls on the front of your monitor. For more information about these adjustments, see your monitor guide. Adjusting the color depth and screen area are two of the most basic display settings you may need to change.
Adjusting the screen and desktop settings To change the color depth: 1 Right-click any empty space on the desktop, then click Properties. The Display Properties dialog box opens. 2 Click the Settings tab. 3 Click the arrow button to open the Color quality list, then click the color depth you want. 4 Click OK, then click Yes.
CHAPTER 11: Customizing Your notebook Adjusting the screen resolution Help and Support For more information about adjusting screen resolution, click Start, then click Help and Support. Type the keyword changing screen resolution in the Search box, then click the arrow. You can increase the screen resolution to fit more icons on your desktop, or you can decrease the resolution to make reading the display easier.
Adjusting the screen and desktop settings Changing the colors on your Windows desktop You can change the colors of Windows desktop items, such as the background color and dialog box title bars. To change desktop colors: 1 Right-click any empty space on the desktop, then click Properties. The Display Properties dialog box opens. 2 Click the Appearance tab. 3 Click the arrow button to open the Color scheme list, click the color scheme you want, then click OK. The new colors appear on your desktop.
CHAPTER 11: Customizing Your notebook To create a new color scheme as part of a desktop theme: 1 Click Advanced. The Advanced Appearance dialog box opens. 2 Click the arrow button to open the Item list, then click the item you want to change. 3 Change the color or font settings for the item. 4 Click OK, then click the Themes tab. 5 Click Save As, type a name for the new theme, then click OK twice. The new colors appear on your desktop.
Adjusting the screen and desktop settings 2 Click the Desktop tab. 3 Click a background picture in the Background list. - OR Click Browse to select a background picture from another location. 4 If you want the picture you chose to cover the entire screen, click the arrow button to open the Position list, then click Stretch or Tile.
CHAPTER 11: Customizing Your notebook Selecting a screen saver Caution If you are using an external CRT monitor, an image may get burned in on your monitor screen if you leave your notebook on for long periods of time without using it. You should use a screen saver which constantly changes its image to avoid this damage. Flat panel displays cannot be damaged with image burn-in. You can use a screen saver to keep others from viewing your screen while you are away from your notebook.
Adjusting the screen and desktop settings ■ If you want to display the Welcome (Login) screen whenever you exit the screen saver, click the On resume, display Welcome screen check box. ■ If you want to change the time before the screen saver is activated, click the up or down arrows next to the Wait box. 4 Click OK. Using an extended desktop Help and Support For more information about using an extended desktop, click Start, then click Help and Support.
CHAPTER 11: Customizing Your notebook 3 Click the second monitor icon (labeled 2), then click Extend my Windows desktop onto this monitor. 4 Click Apply. 5 You can open windows in your desktop and drag them over to the second monitor. Changing the mouse, touchpad, or pointing device settings You can adjust the double-click speed, pointer speed, left-hand or right-hand configuration, and other mouse, touchpad, or pointing device settings.
Changing the mouse, touchpad, or pointing device settings 2 Click/Double-click the Mouse icon. The Mouse Properties dialog box opens. 3 Click one of the tabs to change your mouse settings. 4 Click OK to save changes.
CHAPTER 11: Customizing Your notebook Changing touchpad or pointing device settings Help and Support For more information about changing mouse settings, click Start, then click Help and Support. Type the keyword mouse settings in the Search box, then click the arrow. 164 To change your touchpad or pointing device settings: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.
Changing the mouse, touchpad, or pointing device settings 3 Click the Device Settings tab, then click the device you want to modify. Tips & Tricks You can turn the touchpad and optional pointing device on or off, depending on which device you prefer to use. Tips & Tricks You may have received your notebook with the EZ Pad touchpad set to only accept clicking by using the touchpad buttons. You can change this feature to allow tapping on the touchpad to simulate clicking the left button.
CHAPTER 11: Customizing Your notebook 7 Click OK to save changes. Adjusting tablet and pen settings Windows XP Tablet PC 2005 includes a control panel for adjusting pen, display, and button preferences such as: ■ ■ ■ ■ Right-handed or left-handed use Pen calibration in portrait and landscape modes Button functions Pen actions such as double-tapping To change tablet and pen settings: 1 Tap or click the Tablet and Pen Settings icon in the taskbar, then tap or click Properties.
Adjusting tablet and pen settings Adjusting the Tablet PC Input Panel Settings To adjust writing pad, writing tools, and speech settings: 1 Tap or click the Keyboard icon . 2 Tap or click the Tools and Options icon , then tap or click Options. 3 Tap or click a tab, then change the input panel settings.
CHAPTER 11: Customizing Your notebook Adding and modifying user accounts Help and Support For more information about user accounts, click Start, then click Help and Support. Type the keyword user accounts in the Search box, then click the arrow. You can create and customize a user account for each person who uses your notebook. You can also switch (change) user accounts without turning off your notebook.
Modifying security settings To switch user accounts: 1 Click Start, then click Log Off. The Log Off Windows dialog box opens. Caution If you click Log Off, any programs that were running may be turned off. 2 Click Switch User. The Windows Welcome screen opens. 3 Click the user account that you want to use. When you switch between user accounts, any programs that were running for the previous user continue to run.
CHAPTER 11: Customizing Your notebook To modify security settings: ■ Click Start, All Programs, Accessories, System Tools, then click Security Center. The Windows Security Center dialog box opens. For more information about the Windows Security Center, click Get help about Security Center.
CHAPTER 12 Maintaining Your Notebook • Caring for your notebook • Protecting your notebook from viruses • Updating Windows • Using BigFix • Managing hard drive space • Moving from Your Old Computer 171
CHAPTER 12: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: ■ ■ ■ ■ ■ ■ ■ ■ 172 Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. When transporting your notebook, we recommend that you put it in a carrying case. Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives.
Caring for your notebook Tips & Tricks If your notebook has two batteries: To partially discharge the main battery, remove the secondary battery after it is partially discharged. ■ When storing your notebook for an extended period of time, unplug AC power and remove the battery after discharging it partway. Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best.
CHAPTER 12: Maintaining Your Notebook Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.
Updating Windows Updating Windows Important Windows Update can be controlled through the Windows Security Center. For more information, see “Modifying security settings” on page 169. Help and Support For more information about Windows Update in Windows XP, click Start, then click Help and Support. Type the keyword Windows Update in the Search box, then click the arrow. Windows Update is the online extension of Windows that helps you to keep your notebook up-to-date.
CHAPTER 12: Maintaining Your Notebook To learn more about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. Managing hard drive space Windows provides several utilities you can use to manage your hard drive. Checking hard drive space To check hard drive space: 1 Click Start, then click My Computer. The My Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears.
Managing hard drive space Deleting unnecessary files Help and Support For more information about keeping the hard drive space free of unnecessary files, click Start, then click Help and Support. Type the keyword disk cleanup in the Search box, then click the arrow. Delete unnecessary files, such as temporary Windows files, to free hard drive space. To use the Windows Disk Cleanup program: 1 Click Start, then click My Computer. The My Computer window opens.
CHAPTER 12: Maintaining Your Notebook Checking the hard drive for errors Help and Support For more information about checking the hard drive for errors, click Start, then click Help and Support. Type the keyword checking for disk errors in the Search box, then click the arrow. The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them.
Managing hard drive space 4 Click Check Now. 5 Click the options you want to use, then click Start. For help, press F1. Windows checks the drive for errors. This process may take several minutes. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK.
CHAPTER 12: Maintaining Your Notebook To defragment the hard drive: 1 Click Start, then click My Computer. The My Computer window opens. 2 Right-click the hard drive that you want to defragment, for example Local Disk (C:), then click Properties. The Properties dialog box opens. 3 Click the Tools tab. 4 Click Defragment Now. 5 If Disk Defragmenter does not start automatically, click Defragment. Disk Defragmenter shows its progress on the notebook display.
Managing hard drive space Backing up files Help and Support For more information about backing up files, click Start, then click Help and Support. Type the keyword saving files in the Search box, then click the arrow. Backing up files and removing them from the hard drive frees space for new files on the hard drive. Backing up also protects you from losing important information if the hard drive fails or you accidentally delete files.
CHAPTER 12: Maintaining Your Notebook 3 Click Next, then click the task or program you want to schedule and follow the on-screen instructions to customize the task. Moving from Your Old Computer Using the Files and Settings Transfer Wizard Help and Support For more information about using the Files and Settings Transfer Wizard in Windows XP, click Start, then click Help and Support. Type the keyword using transfer wizard in the Search box, then click the arrow.
Moving from Your Old Computer Finding your files Help and Support For more information about finding files in Windows XP in Windows XP, click Start, then click Help and Support. Type the keyword searching for files in the Search box, then click the arrow. Many programs automatically save your personal data files in the My Documents folder. Look in your old computer’s My Documents folder for personal data files. Use Windows Find or Search to locate other personal data files.
CHAPTER 12: Maintaining Your Notebook File type File usually ends in... Pictures .JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS Movies .MPEG, .MPG, .AVI, .GIF, .MOV Sound and Music .WAV, .CDA, .MP3, .MID, .MIDI, .WMA To find files using Find or Search: 1 In Windows XP, click Start, then click Search. The Search Results window opens. - OR In Windows 98, Windows Me, or Windows 2000, click Start, Find or Search, then click For Files or Folders. The Search Results window opens.
Moving from Your Old Computer Setting up your ISP Help and Support For more information about setting up an Internet connection in Windows XP, click Start, then click Help and Support. Type the keyword Internet connection in the Search box, then click the arrow. ■ ■ ■ If your current Internet service provider (ISP) software came preinstalled on your new notebook, run that setup program. If it asks to set up a new account or an existing one, choose to set up an existing account.
CHAPTER 12: Maintaining Your Notebook Transferring your Internet shortcuts You can export and import your old Netscape Navigator bookmarks or Microsoft Internet Explorer favorites. For more information, see your Internet browser program’s online help. Installing your old printer or scanner Tips & Tricks For more information about installing printers and scanners, see “Installing a printer, scanner, digital camera, or other peripheral device” on page 72.
Moving from Your Old Computer Installing your old programs Tips & Tricks If your new notebook comes with a newer version of a program, it is usually better to use the newer version than to reinstall the old one. Help and Support For more information about restoring your notebook’s previous settings in Windows XP, click Start, then click Help and Support. Type the keyword System Restore in the Search box, then click the arrow.
CHAPTER 12: Maintaining Your Notebook 188
CHAPTER 13 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips 189
CHAPTER 13: Traveling with Your Notebook Packing your notebook ■ ■ ■ Remove all peripheral devices and cables. Remember to pack those you will need while traveling. Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food. Do not pack it in checked luggage. Keep your notebook stable during travel. Secure it to prevent it from sliding around in overhead bins and car trunks.
Dial-up modem Dial-up modem ■ ■ ■ ■ Take a telephone cord to connect the modem to telephone jacks. If you are traveling internationally, take telephone jack adapters or an acoustic handset coupler. Take a telephone line protector. Take a telephone line tester to check for unsafe lines, especially if you are traveling internationally. Take remote access information with you so you can connect to your ISP while outside of your usual calling area.
CHAPTER 13: Traveling with Your Notebook Radio frequency wireless connections ■ ■ ■ Every country has different restrictions on the use of wireless devices. If your notebook is equipped with a wireless device, check with the local radio approval authorities prior to your trip for any restrictions on the use of a wireless device in the destination country.
Security Security ■ ■ ■ ■ Important Use a password that you can remember, but that is difficult for someone else to guess. The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your notebook to Gateway for service. ■ ■ Get a locking cable for your notebook so you can attach a cable lock and leave your notebook in your hotel room while you are away.
CHAPTER 13: Traveling with Your Notebook Power ■ ■ ■ Take your AC power adapter to recharge the battery. If you are traveling internationally, take power plug adapters. Take a portable surge protector to protect your notebook from power surges. To get the best performance from your notebook, avoid using the battery whenever possible, monitor the battery charge, and use the most efficient power management settings.
CHAPTER 14 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 195
CHAPTER 14: Troubleshooting Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. While troubleshooting your notebook, follow these safety guidelines: ■ ■ Tips & Tricks For more information about preventing damage from static electricity, see the hardware guide.
Troubleshooting ■ ■ If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. If an error occurs in a program, see the program’s printed documentation or the online help. Troubleshooting Audio Audio troubleshooting is covered under “Sound” on page 227. Battery Battery troubleshooting is covered under “Power” on page 224. CD drives CD drive troubleshooting is covered under “DVD drives” on page 201.
CHAPTER 14: Troubleshooting 3 Click View, then click Resources by type. Double-click Interrupt request (IRQ). All IRQs and their hardware assignments are displayed. To free IRQ resources for the new device: 1 In the Device Manager window, check the device list for a resource conflict. A resource conflict appears as a black exclamation point in a yellow circle. 2 Remove the device you are trying to install, then determine which one of the existing devices or ports you can disable.
Troubleshooting You see a “Disk is full” error message ■ Delete unnecessary files on the diskette. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. ■ Run Error checking on the diskette. If errors are detected and corrected, try using the diskette again. For instructions on running Error checking, see “Checking the hard drive for errors” on page 178.
CHAPTER 14: Troubleshooting Tips & Tricks For more information about using your keyboard, see the poster or hardware guide. The text on the display is dim or difficult to read ■ Adjust the brightness and contrast using the system keys. ■ Change the display settings. For instructions on changing the display settings, see “Adjusting the screen and desktop settings” on page 154.
Troubleshooting An external monitor or projector is not working If your notebook is connected to a port replicator, make sure the external monitor or projector is connected to the monitor port on the port replicator and not on the notebook. The notebook’s monitor port may be disabled when connected to a port replicator. DVD drives Your notebook does not recognize a disc ■ The disc may not be seated correctly in the tray.
CHAPTER 14: Troubleshooting Tips & Tricks For more information about using your volume control, see the poster or hardware guide. Tips & Tricks For instructions on playing a DVD, see “Playing music and movies” on page 85. 202 An audio CD does not produce sound ■ Make sure that the CD label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. ■ Make sure that the volume control on your notebook is turned up.
Troubleshooting ■ DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match. The regional code on your DVD drive is determined by your notebook’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code of the disc.
CHAPTER 14: Troubleshooting File management Caution If a file was deleted while holding down the SHIFT key, or if the Recycle Bin has been emptied, the file cannot be restored. A file was accidentally deleted ■ Recover the file from the Recycle Bin by following the instructions in “Deleting files and folders” on page 23. Help and Support For more information about restoring deleted files, click Start, then click Help and Support. Type the keyword System Restore in the Search box, then click the arrow.
Troubleshooting Tips & Tricks For more information about removing your hard drive, see the hardware guide. The hard drive cannot be accessed, or you see a “General failure reading drive C” error message ■ If a diskette is in the diskette drive, eject it and restart your notebook. ■ Make sure that the hard drive is installed correctly. Remove it, firmly reinsert it, then restart your notebook.
CHAPTER 14: Troubleshooting You see an “Unable to locate host” message and are unable to browse the Internet This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser.
Troubleshooting Keyboard The external keyboard does not work ■ Make sure that the keyboard cable is plugged in correctly. ■ Remove all extension cables and switchboxes. ■ Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. ■ Try a keyboard that you know works to make sure that the keyboard port works. ■ If you spilled liquid in the keyboard, turn off your notebook and unplug the keyboard.
CHAPTER 14: Troubleshooting The Media Center video display look bad on your TV ■ Many factors, such as the display type, quality of the video source, type of connection used, quality of video cables, display device screen resolution, size of TV, age of the TV, or the type of TV (interlaced or progressive scan), can affect the video quality significantly: ■ Display type—The Media Center is best viewed on display devices that were offered with the Media Center computer when you purchased it from Gateway.
Troubleshooting Important Cable connections must be made correctly for optimal video quality. A poor cable connection can lower video quality. Tips & Tricks For more information about changing the screen resolution, see “Adjusting the screen resolution” on page 156. ■ ■ Help and Support For more information about adjusting display settings, click Start, then click Help and Support. Type the keyword changing display settings in the Search box, then click the arrow.
CHAPTER 14: Troubleshooting ■ Age of the TV—Newer TVs usually have more advanced features, produce a better quality picture, and support higher screen resolutions. The Media Center video display will likely be better on a newer model TV. ■ Type of TV (interlaced or progressive scan) Many TVs use interlaced video. Interlaced video displays a video frame with two passes of alternating scan lines.
Troubleshooting You need to configure your Media Center to output to a TV ■ Your Media Center computer detects whether you are using a VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, review the FAQ topic at support.gateway.com. You want to change display settings to get better TV or DVD image quality ■ Adjust the display device brightness, contrast, hue, and saturation.
CHAPTER 14: Troubleshooting Memory Tips & Tricks For more information about installing memory, see the poster or hardware guide. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box, then click the arrow. You see a “Memory error” message ■ Make sure that the memory module is inserted correctly in the memory bay slot.
Troubleshooting ■ ■ Help and Support ■ For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search box, then click the arrow. Make sure that the modem cable is less than 6 feet (1.8 meters) long. Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.
CHAPTER 14: Troubleshooting ■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference.
Troubleshooting Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your notebook has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your notebook has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.
CHAPTER 14: Troubleshooting 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 4 Click your modem, then click Properties. The Modem Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.
Troubleshooting 4 Click the Modem tab, then adjust the Speaker volume control. 5 Click OK twice to close the Phone and Modem Options dialog box. Mouse See also “Touchpad or optional pointing device” on page 227. The external mouse does not work ■ Make sure that the mouse cable is plugged in correctly. ■ Shut down and restart your notebook. ■ Remove all extension cables and switch boxes. ■ Try a mouse you know is working to make sure that the mouse port works.
CHAPTER 14: Troubleshooting You cannot see the other computers on your wired Ethernet network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your notebook. Make sure that the other end is plugged into a router or cable or DSL modem. ■ Make sure that all computers are plugged into a powered electrical outlet and turned on. ■ ■ ■ ■ Make sure that the router is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they are working.
Troubleshooting You cannot connect to your company network Every network is unique. Contact your company computer department or network administrator for help. Internet Explorer is unable to access the Internet ■ Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point.
CHAPTER 14: Troubleshooting Important Note any antenna placement constraints in the access point user guide as the speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, floors, and doors.
Troubleshooting You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web ■ If your access point uses WEP, go to the Windows XP Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys.
CHAPTER 14: Troubleshooting Internet Explorer is unable to access the Internet ■ Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. ■ If you previously accessed the Internet through a dial-up modem, Internet Explorer may not be set up to access the Internet through a network.
Troubleshooting You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems ■ Make sure that you have correctly installed required software for the PC Card. For more information, see your PC Card’s documentation.
CHAPTER 14: Troubleshooting Power Tips & Tricks For instructions on connecting the AC power adapter, see the poster or hardware guide. Your notebook is not working on AC power ■ Make sure that your AC power adapter is connected correctly to your notebook. ■ ■ Tips & Tricks For instructions on inserting your battery(ies), see the poster or hardware guide. Tips & Tricks For instructions on recalibrating your battery(ies), see the hardware guide.
Troubleshooting The printer is on but will not print ■ Check the cable between the printer and your notebook. Make sure that it is connected to the correct port. ■ Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online. ■ Check the port and cable for bent or broken pins.
CHAPTER 14: Troubleshooting You see a “Printer queue is full” error message ■ Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to use.
Troubleshooting Sound Tips & Tricks For more information about using your volume control, see the poster or hardware guide. Help and Support For more information about troubleshooting sound issues, click Start, then click Help and Support. Type the keyword sound troubleshooting in the Search box, then click the arrow. You are not getting sound from the built-in speakers ■ Make sure that headphones are not plugged into the headphone jack. ■ Make sure that the volume control on your notebook is turned up.
CHAPTER 14: Troubleshooting The pointer moves unexpectedly ■ Clean the touchpad with a damp cloth (water only) and wipe it dry. ■ Adjust the touchpad settings. For instructions on how to adjust the touchpad settings, see “Changing touchpad or pointing device settings” on page 164. Video Important The television feature is available only on select Gateway notebooks. 228 The projector or external monitor is not working ■ Make sure that you have pressed FN+F4 to activate the external monitor option.
Telephone support Telephone support Before calling Gateway Customer Care Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are damaged • Liquid has been spilled into your notebook • Your notebook was dropped • The case was damaged Instead, unplug your notebook and contact a qualified computer technician.
CHAPTER 14: Troubleshooting Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems.
Telephone support Resource Service description How to reach Sales Get information about available systems. 888-888-2075 (US) 888-387-7752 (Canada) Self-help Help and Support For more information about Windows, click Start, then click Help and Support. Type the keyword practice in the Search box, then click the arrow.
CHAPTER 14: Troubleshooting Training Gateway provides the following computer-based training: 232 Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries. www.gateway.com/ training Online Training from Learn With Gateway More than 450 online courses are available from Learn With Gateway . All you have to do is go online and log in.
APPENDIX A Safety and Legal Information • Important safety information • Notices 233
APPENDIX A: Safety and Legal Information Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.
■ ■ ■ Some notebook are equipped with a three-wire power cord to make sure that the notebook is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.
APPENDIX A: Safety and Legal Information ■ Unplug the notebook from the wall outlet and refer servicing to qualified personnel if: ■ The power cord or plug is damaged. ■ Liquid has been spilled into the notebook. ■ The notebook does not operate properly when the operating instructions are followed. ■ The notebook was dropped or the cabinet is damaged. ■ The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com.
APPENDIX A: Safety and Legal Information This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
Index A AC adapter international adapters 118 accessing shared drives 137 shared files 138 shared folders 137 accessories safety precautions 236 accounts Internet 51 ISP 51 user 168 acoustic handset coupler 191 adding icons to desktop 12 user accounts 168 address e-mail 55 Web 53 airplane power adapter 118 alarms 122 AU file 86 audio muting 82 playing 85, 86 troubleshooting 227 audio CD adding tracks to library 93 cleaning 174 editing track information 94 battery alternate power sources 118 charge indicat
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MAN BLADE PLATINUM USR GDE R2 2/06
