Owner's Manual

CHAPTER 14: Troubleshooting
202
An audio CD does not produce sound
■ Make sure that the CD label is facing up,
then try again.
■ Some music CDs have copy protection
software. You may not be able to play these
CDs on your notebook.
Tips & Tricks
For more information
about using your
volume control, see
the poster or hardware
guide.
■ Make sure that the volume control on your
notebook is turned up.
■ Make sure that the Windows volume
control is turned up. For instructions on
how to adjust the volume control in
Windows, see “Adjusting the volume” on
page 82.
■ Make sure that Mute controls are turned
off.
■ Make sure that headphones are not
plugged into the headphone jack on the
notebook or optional port replicator.
■ If you are using powered speakers, make
sure that they are plugged in and turned
on.
■ Clean the disc. For more information, see
“Cleaning CDs or DVDs” on page 174.
■ Your notebook may be experiencing some
temporary memory problems. Shut down
and restart your notebook.
■ Reinstall the audio device drivers. For more
information, see “Gateway Web site” on
page 3.
Tips & Tricks
For instructions on
playing a DVD, see
“Playing music and
movies” on page 85.
A DVD movie will not play
■ Make sure that the label or side you want
to play is facing up, then try again.
■ Make sure that you have a DVD drive. See
“Identifying drive types” in your hardware
guide for more information.
■ If you notebook has a modular drive, it may
not be inserted completely into the
modular bay. Press the module into the
bay, then try to access the disc again.
■ Shut down and restart your notebook.
■ Clean the DVD. For more information, see
“Cleaning CDs or DVDs” on page 174.