Owner's Manual

Troubleshooting
223
You forgot your startup password
The password feature (which is set in the BIOS
Setup utility) is very secure, with no easy way to
recover a forgotten password. You must return
your notebook for repair. Call Gateway Customer
Care for instructions.
PC Cards
You installed a PC Card and now your
notebook is having problems
■ Make sure that you have correctly installed
required software for the PC Card. For more
information, see your PC Card’s
documentation.
■ Make sure that the PC Card you installed is
not causing a system resource conflict. For
more information on resource conflicts, see
“Device installation” on page 197.
Pen (tablet PC)
The convertible notebook does not respond
to the pen
■ You are not using the correct pen. Use only
digitizer pens sold by Gateway for your
convertible notebook. The convertible
notebook does not respond to other tablet
pens or plastic pens.
Tips & Tricks
For instructions on
recalibrating pen
settings, see “Adj us ti ng
tablet and pen
settings” on page 166.
The pen tip does not line up with the pointer
when you tap the screen
■ The pen and display need recalibrating in
both Landscape and Portrait mode.
Recalibrate through the Pen Settings tab
of the Tablet and Pen Settings dialog box.
Pointing device
See “Touchpad or optional pointing device” on
page 227.