Gateway Notebook User Guide
Contents 1 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using eSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Turning your wireless radio on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 4 Using Drives and Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the notebook screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning CDs or DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Protecting your notebook from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restoring your system . . . . . . . .
A Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . .111 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 iv www.gateway.
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help 1
Chapter 1: Getting Help Thank you for purchasing our notebook! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new notebook. Each and every Gateway notebook uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible.
Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your notebook. Visit the Gateway eSupport Web site at support.gateway.com. Using eSupport The eSupport site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.
Chapter 1: Getting Help Support Home Click Support Home, then click Computers. To view support documents for your notebook, type your serial number in the Serial Number box, then click Submit. Click the arrow button to open the Select Your Computer Product box, then click Notebook Computers to access product documentation, specifications, and guides for all Gateway notebooks. Product Support Click Product Support to view a list of all the products that Gateway supports.
Help and Support Help and Support Your notebook includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens. You can find help information by clicking a link, performing a search, or browsing the index. www.
Chapter 1: Getting Help Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of any Help and Support screen, then click the arrow button. For each search, you receive the following search result types: ■ Suggested Topics - These topics are located in Help and Support and are relevant to your search topic.
Using Your Computer guide Using Your Computer guide In addition to this guide, the Using Your Computer guide has been included on your hard drive. The Using Your Computer guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation.
Chapter 1: Getting Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. 8 www.gateway.
Chapter 2 Checking Out Your Gateway Notebook • Identifying features • Locating your notebook’s model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your notebook • Purchasing accessories 9
Chapter 2: Checking Out Your Gateway Notebook Front Speaker Power indicator LCD panel release latch Battery charge indicator Speaker Component Description Speakers Provide audio output when headphones or amplified speakers are not plugged in. Power indicator ■ ■ ■ LED on - notebook is on. LED blinking - notebook is in Standby mode. LED off - notebook is off. LCD panel release latch Open the LCD panel by sliding the release latch. Battery charge indicator ■ LED on - battery is charging.
Left side Left side Memory card reader Ventilation fan Component Icon IEEE 1394 port USB ports PC Card PC Card eject button slot Memory card reader Description Memory card reader Insert a memory card from a digital camera, MP3 player, PDA, or cellular telephone into the memory card reader. For more information, see “Using the memory card reader” on page 47. The memory card reader supports CompactFlash®, IBM Microdrive™, Memory Stick®, MultiMediaCard™, and Secure Digital™ cards.
Chapter 2: Checking Out Your Gateway Notebook Component Icon Description USB ports Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. PC Card eject button Press the eject button to remove a PC Card from the PC Card slot. For more information, see “Adding and removing a PC Card” on page 49. PC Card slot Insert one Type II PC Card into this slot. For more information, see “Adding and removing a PC Card” on page 49.
Back Back Monitor port Power connector USB ports S-Video out jack Ventilation Kensington fan lock slot Microphone jack Headphone jack Ethernet jack Modem jack Component Icon Description Power connector Plug the AC adapter cable into this connector. Microphone jack Plug a microphone into this jack. Headphone jack Plug amplified speakers or headphones into this jack. The built-in speakers are turned off when speakers or headphones are plugged into this jack.
Chapter 2: Checking Out Your Gateway Notebook Component Icon Description S-Video out jack Plug a standard S-Video cable into this jack. For more information, see “Viewing the display on a television” on page 53. Ventilation fan Helps cool internal components. Warning: Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots.
Bottom Bottom System label Memory bay Battery lock Battery latch Battery Hard drive bay Component Description Battery lock Slide to unlock the battery. For more information, see “Changing batteries” on page 63. Battery latch Slide to release the battery. For more information, see “Changing batteries” on page 63. Battery Provides power when the notebook is not plugged into AC power. Hard drive bay The hard drive is located in this bay.
Chapter 2: Checking Out Your Gateway Notebook Keyboard area Power button Multi-function buttons Keyboard Status indicators Component Icon Touchpad Description Multi-function buttons Press these buttons to open programs assigned to them or control the volume. For more information, see “Multi-function buttons” on page 36. Keyboard Provides all the features of a full-sized computer keyboard. For more information, see “Using the keyboard” on page 32.
Identifying your model Identifying your model Important The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. Gateway model and serial number The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Website: Online Support: Tech Support Phone: Hours: Model: S/No: www.gateway.com www.
Chapter 2: Checking Out Your Gateway Notebook Finding your specifications For more information about your notebook, such as memory size, memory type, and hard drive size, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. For more information, see “Gateway Web site” on page 3. Accessories To order accessories, visit the Accessory Store at accessories.gateway.com.
Accessories Inkjet printers and cartridges are relatively inexpensive, but they are slower than laser printers. Using an inkjet color printer, you can print pictures, banners, and greeting cards, as well as documents. Laser printers and cartridges are more expensive, but they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents. USB flash drive Use a USB flash drive for storing files or transferring files to another computer. www.
Chapter 2: Checking Out Your Gateway Notebook 20 www.gateway.
Chapter 3 Getting Started • Installing the battery • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to an Ethernet network • Turning your notebook on and off • Using the status indicators • Using the keyboard and the EZ Pad touchpad • Adjusting the volume • Connecting to a wireless network 21
Chapter 3: Getting Started Installing the battery To install the battery: 22 1 2 3 Close the LCD panel. 4 Slide the battery lock to the locked position. For the location of the battery lock, see “Bottom” on page 15. Turn your notebook over so the bottom is facing up. Hold the battery label-side down and slide it into the open battery compartment until the battery clicks into place. www.gateway.
Connecting the AC adapter Connecting the AC adapter You can run your notebook using an AC adapter or your notebook’s battery. The battery was shipped to you partially charged. You should use the AC adapter right away to fully charge the battery. Allow 24 hours for the battery to fully charge. Important If the battery is not fully charged before you use your notebook on battery power for the first time, the battery life may be much shorter than you expect.
Chapter 3: Getting Started 2 Connect the AC adapter to your notebook’s power connector. 3 Plug the power cord into a wall outlet. The power indicator turns on (see “Front” on page 10 for the location of the power indicator). If the battery charge indicator does not turn on, complete the following steps until it turns on: a b 4 Unplug the adapter from your notebook, then plug it back in. Press FN+F1 to toggle the status lights on and off.
Connecting the AC adapter Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to far above normal levels and cause data loss or system damage. Protect your notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your notebook. Warning High voltages can enter your notebook through both the power cord and the modem connection.
Chapter 3: Getting Started Connecting the dial-up modem Your notebook has a built-in 56K modem that you can use to connect to a standard telephone line. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. To connect the modem: 26 1 Insert one end of the modem cable into the modem jack back of your notebook. 2 Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines.
Connecting to a cable or DSL modem or to an Ethernet network Connecting to a cable or DSL modem or to an Ethernet network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to an Ethernet network. To connect to a cable or DSL modem or to an Ethernet network: 1 Insert one end of the network cable into the network jack the back of your notebook. 2 Insert the other end of the network cable into a cable modem, DSL modem, or an Ethernet network jack.
Chapter 3: Getting Started Starting your notebook To start your notebook: 1 Slide the latch on the front of your notebook, then lift the LCD panel. 2 Press the power button located above the keyboard. The power button is preset to On/Off mode. However, you can also set it to function in Standby/Resume mode. Tips & Tricks 3 28 For more information about changing the power button mode, see “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive.
Turning off your notebook Warning Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface.
Chapter 3: Getting Started Restarting (rebooting) your notebook If your notebook does not respond to keyboard or touchpad input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your notebook to normal operation, you may have to restart (reboot) your notebook. To close unresponsive programs and restart your notebook: 1 2 3 4 5 6 Press CTRL+ALT+DEL. The Windows Security dialog box opens. Click Task Manager.
Status indicators Status indicators Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used. AC power Hard drive Wireless network Num lock Caps lock Indicator Icon AC power Description ■ ■ Wireless network (optional) ■ ■ Caps lock ■ A Num lock ■ ■ 1 Hard drive ■ ■ ■ Important LED on - AC power is connected. LED off - AC power is not connected. LED on - Wireless radio is turned on.
Chapter 3: Getting Started Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock keys for the numeric keypad.
Using the keyboard Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Function keys Icon Description Press these keys labeled F1 to F12 to perform actions in programs. For example, pressing F1 may open help. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
Chapter 3: Getting Started System key combinations When you press the FN key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and hold FN, then press this system key... To... Toggle the status indicators on or off. For more information, see “Status indicators” on page 31. Turn the optional wireless network on or off. For more information, see the printed network guide that came with your notebook.
Using the keyboard Press and hold FN, then press this system key... To... Increase the brightness of the display. Play or pause the CD or DVD. Stop playing the CD or DVD. Skip back one CD song or DVD track. Skip ahead one CD song or DVD track. Turn on Num Lock so you can use the numeric keypad. Press this key combination again to turn off Num Lock. The Num Lock status indicator appears when this function is turned on. www.gateway.
Chapter 3: Getting Started Multi-function buttons Press the multi-function buttons to open the programs associated with them. Music player Volume down Button Volume down Icon Volume up Internet E-mail Search Press to... Turn the volume down. Press the Volume Up and Volume Down buttons at the same time to mute or un-mute the sound. Music player Open your default music player. Volume up Turn the volume up. Press the Volume Up and Volume Down buttons at the same time to mute or un-mute the sound.
Using the EZ Pad touchpad Button Icon Press to... Internet Open your default Web browser. Search Open the Search Results window. For more information, see “Searching for files” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Scroll zone Touchpad Left button Right button www.gateway.
Chapter 3: Getting Started When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program. You can use the EZ-Pad left and right buttons below the touchpad to select objects.
Using the EZ Pad touchpad Using the touchpad To... Do this... Move the pointer on the screen. Move your finger around on the touchpad. If you run out of space and need to move the pointer farther, lift your finger, move it to the middle of the touchpad, then continue moving your finger. Select an object on the screen. Position the pointer over the object. Quickly press and release the left button once. This action is called clicking. Start a program or open a file or folder.
Chapter 3: Getting Started To... Do this... Move an object on the screen. Tips & Tricks 40 Position the pointer over the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you want it. You received your notebook with the EZ Pad touchpad set to only accept clicking by using the touchpad buttons.
Adjusting the volume Adjusting the volume You can use the volume control to adjust the overall volume of your notebook. To adjust the overall volume level using hardware controls: ■ If you are using external speakers, turn the knob on the front of the speakers. -ORUse the volume control multi-function buttons. For more information, see “Multi-function buttons” on page 36.
Chapter 3: Getting Started Turning your wireless radio on or off Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11a, IEEE 802.11b, and IEEE 802.11g communication devices are examples of devices that provide wireless communication.
Chapter 4 Using Drives and Ports • Using a DVD drive • Using the media card reader • Using a PC Card • Viewing the display on a monitor or projector • Connecting a video camera to your notebook 43
Chapter 4: Using Drives and Ports Using the CD or DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo... This is your drive type... Use your drive for...
Using the CD or DVD drive Inserting a CD or DVD Activity indicator Important Eject button Manual eject hole Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. To insert a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens slightly, pull the disc tray completely open. 2 Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place.
Chapter 4: Using Drives and Ports Playing a CD Use a music program or Windows Media Player on your notebook to: ■ Play music CDs ■ Create MP3 and WMA music files from your music CDs ■ Edit music track information ■ Use your music files to build a music library Tips & Tricks For more information about playing CDs, see “Using Windows Media Player” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
Using the memory card reader Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Left slot Left slot eject button Right slot Memory card types The memory card reader supports the following card types.
Chapter 4: Using Drives and Ports Inserting a memory card To use a memory card: 1 2 Remove the protector from the memory card slot. 3 To access a file on the memory card, click Start, then click My Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name. Insert the memory card into the memory card slot with the label facing up and the arrow on the label pointing towards the notebook.
Adding and removing a PC Card Adding and removing a PC Card Your notebook has a PC Card slot (also known as a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot-swapping, see the PC Card manufacturer’s documentation for further information.
Chapter 4: Using Drives and Ports To remove a PC Card: 1 Click the remove hardware name, then click Stop. icon in the taskbar, the PC Card -ORTurn off your notebook. Important 2 3 50 If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. Release the eject button by pressing the PC Card eject button once. Eject the PC Card by pressing the eject button again. www.gateway.
Viewing the display on a projector or monitor Viewing the display on a projector or monitor You can use your notebook for giving presentations by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control the presentation from your notebook and at the same time face your audience. To use a projector or external monitor: 1 2 Turn off your notebook. 3 4 Turn on your notebook.
Chapter 4: Using Drives and Ports 6 Click the Settings tab. 7 8 9 Right-click the second monitor icon (labeled 2), then click Attached. 10 52 Click Apply. Adjust properties such as Screen Resolution or Color Quality if necessary. Click OK. Important Press FN+F4 to switch between viewing the display on the LCD panel and viewing the display on the projector or monitor.
Viewing the display on a television Viewing the display on a television The S-Video out jack on your notebook lets you view your notebook display on a television screen using a standard S-Video cable. Important To turn on external video by default, connect the television (or other external video device) before starting your notebook. Important Audio is not transmitted through the S-Video jack.
Chapter 4: Using Drives and Ports Modifying television settings To modify television settings: 54 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Appearance and Themes. 2 Click/Double-click the Display icon. The Display Properties dialog box opens. 3 Click the Settings tab. 4 Click Advanced. The Multiple Monitors and ATI RADEON Xpress 200 Series Properties dialog box opens. www.gateway.
Viewing the display on a television 5 Click the Displays tab. Enable TV TV 6 Click the Enable TV button if it is not already enabled. Important If the Enable TV and TV buttons are grayed out, your notebook has not detected the television. Make sure that the television is turned on and connected correctly. www.gateway.
Chapter 4: Using Drives and Ports 7 Click TV to make any adjustments to the TV settings. Important 8 9 56 If you are traveling internationally, you may need to change the video standard. For example, many televisions in Asia use PAL instead of NTSC. Click Apply. Click OK to close the Multiple Monitors and ATI RADEON Xpress 200 Series Properties dialog box. www.gateway.
Connecting a video camera to your notebook Connecting a video camera to your notebook Your notebook has a 4-pin IEEE 1394 port (also known as a Firewire® or i.Link® port) for connecting devices such as a digital camcorder. To connect your video camera to your notebook: 1 Connect one end of the IEEE 1394 cable to your video camera. Important 2 For more information about using the IEEE 1394 port on your video camera, see your camera’s documentation.
Chapter 4: Using Drives and Ports 58 www.gateway.
Chapter 5 Managing Power • Checking and recharging the battery • Recalibrating the battery • Changing batteries • Extending the life of the battery 59
Chapter 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power. Closely monitor the battery charge.
Recharging the battery Recharging the battery The battery recharges while it is installed and your notebook is connected to AC power. While the battery recharges, the battery charge indicator turns purple and the power cord icon in the taskbar has a lightning bolt . Important If the power cord or battery icon does not appear on the taskbar, click the show hidden icons button.
Chapter 5: Managing Power 4 Completely discharge the battery by doing the following: a From the desktop, right-click on the power icon, then select Adjust Power Properties. b c Click the Power Schemes tab. d e Click the Alarms tab. Click the arrow button to open the Power Schemes list, then click Always On. Click to deselect the Low battery alarm and Critical battery alarm checkboxes. Let the battery drain until your notebook automatically turns off.
Changing batteries Changing batteries If your notebook is connected to AC power, you can change the battery while the notebook is turned on. If your notebook is not plugged into an AC outlet, you must turn the notebook off while changing the battery. Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to the manufacturer’s instructions.
Chapter 5: Managing Power 64 4 Slide the battery lock to the unlock position. 5 Slide the battery release latch, then lift the battery out of the bay. 6 Place a recharged battery into the bay and press down until it snaps into place. 7 8 9 Slide the battery lock to the lock position. Turn your notebook over. Open the LCD panel and press the power button. www.gateway.
Extending battery life Extending battery life Conserving battery power To conserve power while using the battery to power your notebook: ■ Dim the display as low as is comfortable. ■ Remove PC Cards and IBM Microdrive cards when you do not need them. Many PC Cards and Microdrive cards use a small amount of power while inserted, even if they are not being used. ■ Modify the power management settings for maximum power savings.
Chapter 5: Managing Power ■ Recharge the battery often, take an extra battery, and fully recharge the batteries before traveling. For more information, see “Recharging the battery” on page 61 and “Changing batteries” on page 63. Tips & Tricks For more information about traveling with your notebook, see “Traveling with your notebook” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
Extending battery life Using power saving modes Always save your work before using Standby mode. In Standby mode, your notebook reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is lost. When in Hibernate mode, your notebook saves all memory information to the hard drive, then turns the power completely off. If your notebook is... ...and you want to... ...
Chapter 5: Managing Power 68 www.gateway.
Chapter 6 Upgrading Your Notebook • Adding and replacing memory • Replacing the hard drive 69
Chapter 6: Upgrading Your Notebook Preventing static electricity discharge Important Before installing memory or replacing the hard drive, you should read and understand the information in this section. The components inside your notebook are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).
Adding or replacing memory Adding or replacing memory Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in the slot. Use only memory modules designed for your Gateway notebook for upgrading your memory. Memory bay To add or replace memory modules: 1 Follow the guidelines under “Preventing static electricity discharge” on page 70. 2 3 4 5 6 Turn off your notebook.
Chapter 6: Upgrading Your Notebook 72 7 8 Remove the memory bay cover screw. 9 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Slide the memory bay cover, then remove it. www.gateway.
Adding or replacing memory 10 Pull the memory module out of the slot. 11 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay. Important 12 13 14 15 Use only memory modules designed for your Gateway notebook. Gently push the module down until it clicks in place.
Chapter 6: Upgrading Your Notebook Replacing the hard drive kit If you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive. Hard drive To replace the hard drive kit: 74 1 Back up any data you want to transfer to the new hard drive. For more information, see “Backing up files” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
Replacing the hard drive kit 6 7 Turn your notebook over so the bottom is facing up. 8 Remove the hard drive kit screw, then slide the old hard drive kit out of your notebook. 9 If your new hard drive already includes the hard drive kit bracket, go to Step 14. Remove the battery. For more information, see “Replacing the battery” on page 63. -ORIf you need to move the hard drive kit bracket from your old hard drive kit to your new hard drive, go to Step 10. www.gateway.
Chapter 6: Upgrading Your Notebook 10 Remove the four screws that secure the hard drive to the hard drive kit bracket. Screws 76 Screws 11 12 Remove the bracket from the old drive. 13 14 15 16 17 Replace the four screws that secure the bracket to the drive. 18 For instructions on installing Windows, your drivers, and your applications, see the instructions in the restore booklet that came with your notebook. Insert the new drive label-side up into the bracket so the screw holes line up.
Chapter 7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Protecting your notebook from viruses • Updating Windows • Restoring your system 77
Chapter 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: 78 ■ Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your notebook, we recommend that you put it in a carrying case. ■ Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives.
Cleaning your notebook Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best.
Chapter 7: Maintaining Your Notebook Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.
Protecting your notebook from viruses Protecting your notebook from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your notebook to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date. Protect your notebook from a virus by: ■ Registering your copy of Norton AntiVirus and subscribing to the virus definition update service.
Chapter 7: Maintaining Your Notebook To scan for viruses: 82 1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2005. Norton AntiVirus opens. 2 Click Scan for Viruses. 3 Click the type of scan you want to make in the Scan for Viruses area. www.gateway.
Protecting your notebook from viruses To remove a virus: 1 If Norton AntiVirus finds a virus, follow all on-screen instructions to remove the virus. 2 3 Turn off your notebook and leave it off for at least 30 seconds. Turn on your notebook and rescan for the virus. To update Norton AntiVirus: Important 1 2 You received a free limited time subscription to the Norton AntiVirus service when you purchased your notebook.
Chapter 7: Maintaining Your Notebook Updating Windows Windows Update is the online extension of Windows that helps you to keep your notebook up-to-date. Use Windows Update to choose updates for your notebook’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your notebook and keep it running smoothly.
Chapter 8 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems 85
Chapter 8: Troubleshooting Safety guidelines While troubleshooting your notebook, follow these safety guidelines: ■ Never remove the memory bay cover or hard drive kit while your notebook is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are connected to your notebook. ■ Make sure that you are correctly grounded before accessing internal components.
First steps First steps If you have problems with your notebook, try these things first: ■ Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure that it is turned on. ■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. ■ Make sure that your hard drive is not full.
Chapter 8: Troubleshooting Troubleshooting Audio Audio troubleshooting is covered under “Sound” on page 105. Battery Battery troubleshooting is covered under “Power” on page 103. CD drives CD drive troubleshooting is covered under “DVD drives” on page 90. Device installation You have computer problems after adding a new device Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict.
Troubleshooting Help and Support For more information about IRQs, click Start, then click Help and Support. Type the keyword IRQs in the Search box , then click the arrow. To free IRQ resources for the new device: 1 In the Device Manager window, check the device list for a resource conflict. A resource conflict appears as a black exclamation point in a yellow circle. 2 Remove the device you are trying to install, then determine which one of the existing devices or ports you can disable.
Chapter 8: Troubleshooting The text on the display is dim or difficult to read ■ Adjust the brightness and contrast using the system keys. For more information, see “System key combinations” on page 34. ■ Change the display settings. Tips & Tricks ■ For instructions on changing the display settings, see “Adjusting the screen and desktop settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
Troubleshooting ■ Try a different disc. Occasionally discs are flawed and cannot be read by the drive. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. ■ Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 80. An audio CD does not produce sound ■ Make sure that the CD label is facing up, then try again.
Chapter 8: Troubleshooting A DVD movie will not play ■ Make sure that the label or side you want to play is facing up, then try again. ■ Shut down and restart your notebook. ■ Clean the DVD. For more information, see “Cleaning CDs or DVDs” on page 80. ■ DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.
Troubleshooting File management A file was accidentally deleted If a file was deleted at a DOS prompt or in Windows while holding down the SHIFT key, the file cannot be restored. To restore deleted files: 1 2 Double-click the Recycle Bin icon. Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you tried to restore a file, the file cannot be restored.
Chapter 8: Troubleshooting ■ Save your files to another drive. If the hard drive is full, copy any files not regularly used to backup media, then delete them from the hard drive. Help and Support For more information about file management, click Start, then click Help and Support. Type the keyword file management in the Search box , then click the arrow. You see a “Data error” message This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program.
Troubleshooting Internet You cannot connect to the Internet ■ If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 13 to make sure that the connections have been made correctly. -ORIf you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. See “Back” on page 13 to make sure that the connections have been made correctly.
Chapter 8: Troubleshooting Connecting to a Web site takes too long Many factors can affect Internet performance: ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your notebook People ar
Troubleshooting Memory You see a “Memory error” message ■ Make sure that the memory module is inserted correctly in the memory bay slot. For more information, see “Adding or replacing memory” on page 71. ■ Use a third-party diagnostic program to help determine if a memory module is failing. For more information, see “Adding or replacing memory” on page 71. You see a “Not enough memory” error message Close all programs, then restart your notebook.
Chapter 8: Troubleshooting ■ If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. To check the dialing properties: 1 Click Start, then click Control Panel. The Control Panel window opens.
Troubleshooting You can also call your telephone service and have the telephone line checked for noise or low line levels. ■ Try another telephone line (either a different telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone service. ■ Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy.
Chapter 8: Troubleshooting ■ Use the modem cable that came with your notebook. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your notebook. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 2 Close all open programs. Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.
Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 3 4 5 Click the modem you want to adjust, then click Properties. Click the Modem tab, then adjust the Speaker volume control. Click OK twice to close the Phone and Modem Options dialog box.
Chapter 8: Troubleshooting Networks You cannot connect to your company network Every network is unique. Contact your company computer department or network administrator for help. You cannot connect to your home network ■ If your notebook is a member of a domain at your workplace, you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network. You may, however, be able to access the Internet through your home network.
Troubleshooting PC Cards You installed a PC Card and now your notebook is having problems ■ Make sure that you have correctly installed required software for the PC Card. For more information, see your PC Card’s documentation. ■ Make sure that the PC Card you installed is not causing a system resource conflict. For more information on resource conflicts, see “Device installation” on page 88.
Chapter 8: Troubleshooting ■ Make sure that the battery is calibrated correctly. For more information, see “Recalibrating the battery” on page 61. Printer The printer will not turn on ■ Make sure that the printer is online. Many printers have an online/offline button that you may need to press. ■ Make sure that the power cable is plugged into an AC power source. The printer is on but will not print ■ Check the cable between the printer and your notebook.
Troubleshooting To make sure that the printer is not set to work offline: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark.
Chapter 8: Troubleshooting Tips & Tricks ■ For instructions on how to adjust the volume control in Windows, see “Adjusting the volume” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Make sure that Mute controls are turned off. For more information about the mute setting, see “Multi-function buttons” on page 36.
Troubleshooting Video The projector or external monitor is not working ■ Make sure that you have pressed FN+F4 to activate the external monitor option. ■ Make sure that the monitor is turned on and that the video cable is connected correctly. TV out is not working ■ Make sure that you have activated TV out. For more information, see “Viewing the display on a television” on page 53. ■ Make sure that the television is turned on and that the S-Video cable is connected correctly.
Chapter 8: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.
Telephone support Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems.
Chapter 8: Troubleshooting Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■ The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site.
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 111
Appendix A: Safety, Regulatory, and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Important safety information ■ Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer’s instructions. ■ When the notebook is turned off, a small amount of electrical current still flows through the notebook.
Appendix A: Safety, Regulatory, and Legal Information Regulatory compliance statements Wireless Guidance Low power, Radio transmitting type devices (radio frequency (RF) wireless communication devices), may be present (embedded) in your notebook system. These devices may operate in the 2.4 GHz (i.e. 802.11B/G LAN & Bluetooth), 5.2 GHz (i.e. 802.11A LAN), and traditional cellular or PCS cellular bands (i.e. Cellular data modem).
Regulatory compliance statements Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, Hospitals, and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated.
Appendix A: Safety, Regulatory, and Legal Information The FCC has set a general guideline of 20 cm (8 inches) separation between the device and the body, for use of a wireless device near the body (this does not include extremities). This device should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by the FCC.
Regulatory compliance statements FCC declaration of conformity Responsible party: Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ Gateway M520 ■ Gateway 7000 series This device complies with Part 15 of the FCC Rules.
Appendix A: Safety, Regulatory, and Legal Information The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.
Regulatory compliance statements Caution To prevent radio interference to licensed service or co-channel Mobile Satellite systems, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. Caution Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service.
Appendix A: Safety, Regulatory, and Legal Information Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself.
Regulatory compliance statements Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
Appendix A: Safety, Regulatory, and Legal Information Notices Copyright © 2005 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Index A AC adapter connecting 23 connector 13 international adapters 66 accessories purchasing 18 safety precautions 113 airplane power adapter 18, 66 application key 33 arrow keys 33 audio back button 35 headphone jack 13 microphone jack 13 muting 41 next button 35 pause button 35 play button 35 stop button 35 troubleshooting 105 audio CD cleaning 80 playing 46 automobile power adapter 18, 66 B battery alternate power sources 66 bay 63 changing 63 charge indicator 10, 60 charge status 60 charging 23, 61 c
cellular phone memory cards 47 Certificate of Authenticity 17 cleaning audio CD 80 case 79 CD 80 computer screen 80 DVD 80 keyboard 80 LCD panel 80 notebook exterior 79 notebook screen 80 screen 80 clicking 39 closing unresponsive program 30 connecting AC adapter 23 dial-up modem 26 external keyboard 32 external monitor 51 keyboard 32 projector 51 to cable modem 27 to DSL modem 27 to Ethernet 27 to network 27 video camera 57 connections audio 13 broadband Internet 13, 27 cable modem 13, 27 digital camera 12
updating 3 drives DVD 12, 44 DVD/CD-RW 12, 44 DVD±RW 12, 44 hard drive 15, 74 identifying drive types 44 multi-format DVD±RW 12, 44 replacing hard drive 74 troubleshooting 90, 93 types 44 DSL modem 27 DVD cleaning 80 creating 46 drive 44 inserting 45 playing 46, 53 troubleshooting 90 DVD drive identifying 44 locating 12 troubleshooting 90 using 44 DVD/CD-RW drive See DVD drive DVD±RW drive See DVD drive E electrostatic discharge (ESD) 70 e-mail button 36 EmPower power adapter 66 eSupport getting specificat
navigation 33 numeric keypad 33 Pad Lock 35 Standby 34 system 33 system key combinations 34 toggle display 34 Windows 33 I i.
microphone jack 13 Microsoft Certificate of Authenticity 17 model number 17 modem cable 27 connecting 26 DSL 27 jack 13, 26 troubleshooting 97 monitor adding external 51 cleaning 80 color quality 52 display properties 51 port 13 screen resolution 52 mouse troubleshooting 101 USB port 12, 13 moving pointer 39 screen objects 40 MP3 player memory cards 47 multi-format DVD±RW drive See DVD drive multi-function buttons 16, 36 multimedia adjusting volume 41 playing DVD 46 using DVD drive 44 using Windows Media Pl
automobile/airplane adapter 66 battery 30, 60, 61, 63, 65 button 16, 34 changing modes 67 connector 13, 23 conserving battery power 65 EmPower adapter 66 extending battery life 65 Hibernate mode 66 indicator 10, 29 management 59, 65 source problems 25 Standby mode 29, 34, 66 status indicator 10 troubleshooting 103 turning off notebook 29 turning on notebook 28 power adapter airplane 18 automobile 18 printer default 104 inkjet 18 laser 18 troubleshooting 104 USB port 12, 13 programs closing unresponsive 30 o
troubleshooting 105 speakers built-in 10 jack 13 specifications 18 Standby mode 29, 34, 67 system key 34 starting notebook 28 programs 39 static electricity 70 status indicators battery charge 10, 60 Caps Lock 31 drive activity 31 hard drive 31 location 16 Num Lock 35 numeric keypad 31, 35 Pad Lock 31 power 10 toggle on or off 34, 106 troubleshooting 106 surge protector 25 Suspend 34 S-Video (TV) out jack 14, 53 using 34, 53 system identification label 15, 17 system keys combinations 34 locating 33 system r
modem 97 mouse 101 network 102 passwords 102 PC Cards 103 power 103 printer 104 safety guidelines 86 screen 89, 107 screen area 89 screen resolution 89 sound 105 status indicators 106 technical support 108 telephone support 108 touchpad 106 video 107 Web site connection speed 96 turning off notebook 29, 30 wireless network 34, 42 turning on notebook 28 wireless network 34, 42 tutoring fee-based 110 TV out (S-Video out) jack 14, 53 U video camera connecting 57 virus protecting against 81 removing 81 volume
MAN 7000 SER / M520 USR GDE R2 2/05
