NOTEBOOK REFERENCEGUIDE
Contents Chapter 1: About This Reference . . . . . . . . . . 1 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessing your online User Guide . . . . . . . . . . . . . . . 2 Gateway contact information . . . . . . . . . . . . . . . . . . . 2 Contacting Gateway Customer Care . . . . . . . . . . . 2 Gateway model and serial number . . . . . . . . . . . . 3 Microsoft Certificate of Authenticity . . . . . . . . . . . . . 3 For more information . . . . . . . . . . . . . . . . . .
Contents Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . Key types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System key combinations . . . . . . . . . . . . . . . . . . . Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . Using the capacitive touch keys . . . . . . . . . . . . . . . . Using the webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the brightness . . . . . . . . . . . . . . . . . . . . . . Adjusting the volume . .
www.gateway.com Changing notebook power settings . . . . . . . . . . . . . 58 Changing the power plan . . . . . . . . . . . . . . . . . . 58 Changing advanced settings . . . . . . . . . . . . . . . . 60 Chapter 6: Traveling with Your Notebook . 63 Packing your notebook . . . . . . . . . . . . . . . . . . . . . . . 64 Traveling by air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 File management . . . . . . . . . . . . . . . . . . . . . . . . . 90 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Memory . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER1 About This Reference • • • • • About this guide Accessing your online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information 1
CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive.
www.gateway.com Gateway model and serial number A label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity Important The label shown in this section is for informational purposes only. Label information varies by model, features ordered, and location.
CHAPTER 1: About This Reference 4
CHAPTER2 Checking Out Your Notebook • • • • • • • Front Left Right Back Bottom Keyboard area LCD panel 5
CHAPTER 2: Checking Out Your Notebook Front Ventilation fan Memory card reader Component Icon Description Memory card reader Insert a memory card from a digital camera, MP3 player, PDA, or cellular telephone into the memory card reader. For more information, see “Using the memory card reader” on page 43. The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, Secure Digital™, and xD-Picture Card™cards. Ventilation fan Helps cool internal components.
www.gateway.com Left HDMI out jack (optional) Kensington lock slot Component Ventilation fan Icon Monitor Ethernet jack port USB port Microphone jack Headphone jack Description Kensington™ lock slot Secure your notebook to an object by connecting a Kensington cable lock to this slot. Ventilation fan Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.
CHAPTER 2: Checking Out Your Notebook Component Icon Description Microphone jack Plug a microphone into this jack. Headphone jack Plug amplified speakers or headphones into this jack. The built-in speakers are turned off when speakers or headphones are plugged into this jack. ❥ Headphone with SPDIF support HDMI out jack (optional) HDMI Plug an HDMI device, such as a high definition television, into this optional jack.
www.gateway.com Back Battery Component Icon Modem jack Power (optional) connector Description Battery Provides power when the notebook is not plugged into AC power. Modem jack (optional) Plug a dial-up modem cable into this optional jack. For more information, see “Connecting the optional dial-up modem” on page 19. Power connector Plug the AC adapter cable into this connector.
CHAPTER 2: Checking Out Your Notebook Component Icon Description Battery Provides power when the notebook is not plugged into AC power. Battery lock Slide to unlock the battery. For more information, see “Changing batteries” on page 53. Battery latch Slide to release the battery. For more information, see “Changing batteries” on page 53. MicroPCI bay MicroPCI modules are located in this bay. Memory bay Memory modules are located in this bay.
www.gateway.com Keyboard area Keyboard area for select models Capacitive touch keys Speakers Status indicators Keyboard Power/Battery indicators Component Icon Touchpad Description Speakers Left and right speakers deliver stereo audio output. Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used. For more information, see “Using the status indicators” on page 24.
CHAPTER 2: Checking Out Your Notebook Component Icon Description Touchpad Provides all the functionality of a mouse. For more information, see “Using the EZ Pad touchpad” on page 29. Capacitive touch keys Press to access capacitive touch key function. For more information, see “Using the capacitive touch keys” on page 32. LCD panel Microphone Webcam Component Icon Description Webcam Use to let others see who they are communicating with when making VoIP calls.
CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting to a broadband modem or • • • • • • • • • • • network Connecting the optional dial-up modem Starting your notebook Turning off your notebook Restarting (rebooting) your notebook Using the status indicators Using the keyboard Using the EZ Pad touchpad Using the capacitive touch keys Using the webcam Adjusting the brightness Adjusting the volume 13
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your notebook, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is perpendicular to your line of sight. • Place your feet flat on the floor or on a footrest. • Although notebooks are sometimes called “laptops,” do not use your notebook while it rests on your unprotected lap.
www.gateway.com • Avoid focusing your eyes on your screen for long • periods of time. Every 10 or 15 minutes, look around the room, and try to focus on distant objects. Where feasible, keep your head vertical while looking at the screen. If you use an external keyboard, raise the notebook so the top of its screen is no higher than eye level.
CHAPTER 3: Setting Up and Getting Started Avoiding discomfort and injury from repetitive strain • Vary your activities to avoid excessive repetition. • Take breaks to change your position, stretch your • muscles, and relieve your eyes. Find ways to break up the work day, and schedule a variety of tasks. Connecting the AC adapter You can run your notebook using an AC adapter or your notebook’s battery. The battery was shipped to you partially charged.
www.gateway.com To connect the AC adapter: 1 Connect the power cord to the AC adapter. 2 Connect the AC adapter to your notebook’s power connector. 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see “Front” on page 6 for the location of the battery charge indicator). If the battery charge indicator does not turn on, complete the following steps until it turns on: • Unplug the adapter from your notebook, • • • then plug it back in.
CHAPTER 3: Setting Up and Getting Started 4 When you finish using your notebook for the first time, turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns orange and stop blinking. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see “Gateway contact information” on page 2.
www.gateway.com To connect to a cable or DSL modem or to a wired Ethernet network: 1 Insert one end of the network cable into the network jack on your notebook. Tip When using a cable with a sleeve over the plug, pull the sleeve back to make sure that the plug locks into the jack. 2 Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack.
CHAPTER 3: Setting Up and Getting Started To connect the optional modem: 1 Insert one end of the modem cable into the modem jack on your notebook. 2 Insert the other end of the modem cable into a telephone wall jack. Important lines.
www.gateway.com Starting your notebook Warning Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface. To start your notebook: 1 Lift the LCD panel. 2 Press the power button located above the keyboard.
CHAPTER 3: Setting Up and Getting Started 4 Attach and turn on any peripheral devices, such as printers, scanners, and speakers. Tip For more information about connecting peripheral devices, see “Installing a printer or other peripheral device” on page 44. Tip See the documentation that came with each device for its setup instructions. 5 To open the main menu, click (Start). From that menu, you can run programs and search for files.
www.gateway.com To put your notebook to sleep: • Click (Start), then click (power). The notebook saves your session and partially shuts down to save power. -ORPress FN+F3. Tip You can change the Sleep mode from the standard Sleep mode (default) to Hybrid Sleep. For more information about Sleep mode, see “Changing power modes” on page 56. To put your notebook into hibernation: • Click (Start), click the arrow next to the lock icon, then click Hibernate.
CHAPTER 3: Setting Up and Getting Started To restart your notebook: • Click (Start), click the arrow next to the lock icon, then click Restart. The notebook turns off, then turns on again. Important If your notebook does not turn off immediately, complete the following steps until the notebook turns off: 1. Press and hold the power button for about five seconds, then release it. 2. Unplug the power cord and remove the battery for more than 10 seconds.
www.gateway.com Indicator Caps lock Icon Description ❥ ❥ Num lock ❥ ❥ Bluetooth ❥ ❥ LED on - Caps lock is turned on. LED off - Caps lock is turned off. LED on - Num lock is turned on. LED off - Num lock is turned off. LED on - Bluetooth communication is turned on. LED off - Bluetooth communication is turned off. Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard.
CHAPTER 3: Setting Up and Getting Started Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type 26 Icon Description Function keys Press these keys labeled F1 to F12 to perform actions in programs. For example, pressing F1 may open help. Each program uses different function keys for different purposes.
www.gateway.com System key combinations When you press the FN key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and hold FN, then press this system key... To... Turn the capacitive touch key LEDs on or off. For more information, see “Using the status indicators” on page 24. Enter Sleep mode or Hybrid Sleep mode. Press the power button to leave Sleep mode. For more information, see “Changing notebook power settings” on page 58.
CHAPTER 3: Setting Up and Getting Started Press and hold FN, then press this system key... F8 To... Turns the display screen backlight off to save power. Press any key to return. Play/ Pause—Plays or pauses the CD or DVD. Stop—Stops playing the CD or DVD. Previous—Skips back one CD track or DVD chapter. Next—Skips ahead one CD track or DVD chapter.
www.gateway.com Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program.
CHAPTER 3: Setting Up and Getting Started You can use the EZ-Pad left and right buttons below the touchpad to select objects. Tip You can attach a mouse to the notebook using a USB port. You do not need to shut down the notebook to connect a USB mouse. Tip For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see “Changing the mouse, touchpad, or pointing device settings” in your online User Guide.
www.gateway.com To... Start a program or open a file or folder. Do this... Position the pointer over the object. Press the left button twice in rapid succession. This action is called double-clicking . Access a shortcut menu or find more information about an object on the screen. Position the pointer over the object. Quickly press and release the right button once. This action is called right-clicking. Move an object on the screen. Position the pointer over the object.
CHAPTER 3: Setting Up and Getting Started Using the capacitive touch keys PowerSave MyBackup Wireless Touchpad Mute Decrease Increase volume volume switch toggle (only for certain models) Programmable MyBackup Wireless Touchpad Mute key switch toggle Decrease Increase volume volume (only for certain models) Button Description PowerSave key—enable the Gateway PowerSave solution. The Gateway PowerSave solution uses the power-saving features of some sub-systems to reduce overall power consumption.
www.gateway.com Button Description Wireless switch—turn the optional IEEE 802.11 wireless network radio on or off. For more information, see “Wireless Ethernet Networking” in your online User Guide. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 communication devices are examples of devices that provide wireless communication.
CHAPTER 3: Setting Up and Getting Started Using the webcam You can use the webcam with many of the available Internet chat programs to add video and audio to your chat session. In addition, by using the software included with the webcam, you can take pictures or create video clips. Microphone Webcam Adjusting the brightness To adjust screen brightness: • Use the increase brightness and decrease brightness keys on the keyboard. For more information, see “System key combinations” on page 27.
www.gateway.com Adjusting the volume You can use the volume control to adjust the overall volume of your notebook. To adjust the overall volume level using hardware controls: • If you are using external speakers, turn the knob on the front of the speakers. -ORUse the volume control buttons on the keyboard. For more information, see “System key combinations” on page 27. -ORUse the mute button and capacitive volume control on the capacitive touch key.
CHAPTER 3: Setting Up and Getting Started 3 4 To mute the volume, click volume, click it again. (Mute). To restore To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds). 5 36 Click X in the top-right corner of the window to close it.
www.gateway.com Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 and Bluetooth communication devices are examples of devices that provide wireless communication.
CHAPTER 3: Setting Up and Getting Started Disabling the wireless IEEE 802.11 radio You should disable the wireless IEEE 802.11 radio while traveling by airplane to prevent it from being accidently turned on while in flight. Bluetooth radio Your notebook may have a Bluetooth radio for communicating with another Bluetooth device, such as a printer, scanner, camera, MP3 player, headphone, keyboard, or mouse. To turn the Bluetooth radio on: • Press FN + F6. To turn the Bluetooth radio off: • Press FN + F6.
CHAPTER4 Using Drives and Accessories • Using the DVD drive • Using the memory card reader • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television 39
CHAPTER 4: Using Drives and Accessories Using the DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo... 40 This is your drive type... Use your drive for... DVD drive Installing programs, playing audio CDs, playing DVDs, and accessing data.
www.gateway.com If your drive has this logo... ROM/R/RW This is your drive type... Use your drive for... Multi-format double layer DVD±RW drive Installing programs, playing audio CDs, playing DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording video and data to DVD-R, DVD+R, DVD-RW, DVD+RW, or double layer DVD+R or DVD-R discs.
CHAPTER 4: Using Drives and Accessories Using a tray-load DVD drive Tip For information about cleaning a CD or DVD, see “Cleaning CDs or DVDs” on page 73. [ Eject button Manual eject hole To insert a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens slightly, pull the disc tray completely open. 2 Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place. 3 Push the tray in until it is closed.
www.gateway.com Tip Your notebook must be turned on to remove CDs and DVDs using this method. If you do not want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.
CHAPTER 4: Using Drives and Accessories Using a memory card To access a file on a memory card: 1 Click (Start), then click Computer. 2 Double-click the drive letter (for example, the E: drive), then double-click the file name. Removing a memory card Important Do not use the remove hardware icon in the taskbar to remove the memory card. If you use the remove hardware icon, your notebook may not recognize your memory card reader until you restart your notebook.
www.gateway.com Connecting a USB device Your notebook has USB ports for connecting devices such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse. Important USB devices may have special installation instructions. See your USB device’s installation guide. Important For more information about using the USB port on your device, see your device’s documentation. To connect your USB device to your notebook: 1 Connect one end of the USB cable to your device.
CHAPTER 4: Using Drives and Accessories Viewing the display on a projector, monitor, or television You can use your notebook for giving presentations by connecting an external monitor, projector, or television to your monitor (VGA) or optional HDMI port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control a presentation from your notebook at the same time as you face your audience. To use a projector, monitor, or television: 1 Turn off your notebook.
www.gateway.com 3 Plug the other end of the VGA cable into the monitor port on your notebook. -ORPlug the other end of the HDMI cable into the optional HDMI port on your notebook. 4 Turn on your notebook. 5 Plug the projector’s, monitor’s, or television’s power cord into an AC power source and turn it on. Windows recognizes the new hardware and the New Display Detected dialog box opens. 6 Select the options for the projector, monitor, or television, then click OK.
CHAPTER 4: Using Drives and Accessories 7 Press FN+F4 to switch between viewing the display on the LCD panel, viewing the display on the projector, monitor, or television, and viewing the display on both the LCD panel and the projector, monitor, or television. Important If a monitor, projector, or television is connected and you close the LCD panel, your notebook may turn off the LCD panel, but will not enter Sleep mode.
www.gateway.com 2 Click (Change display settings). The Display Settings dialog box opens. 3 Click monitor 2. 4 Adjust properties such as Resolution or Colors if necessary. 5 To use the monitor, projector, or television as a “mirror” (duplicate) of the notebook display (both displays have the same content), click to deselect the check box for Extend my Windows desktop onto this monitor.
CHAPTER 4: Using Drives and Accessories To use a projector, monitor, or television for a presentation: 1 Click (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. Tip For more information about the Windows Mobility Center, see “Using the Windows Mobility Center” in your online User Guide. 50 2 Click (Change presentation settings). The 3 Adjust properties such as Turn off screen saver and Set the volume to if necessary. 4 Click OK.
CHAPTER5 Managing Power • • • • • Monitoring the battery charge Recharging the battery Changing batteries Extending battery life Changing notebook power settings 51
CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power. Closely monitor the battery charge.
www.gateway.com Changing batteries Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard if mishandled. Do not disassemble, heat above 212°F (100°C), or incinerate. Dispose of used batteries promptly. Keep away from children.
CHAPTER 5: Managing Power 4 Slide the battery out of the notebook. 5 Slide a recharged battery into the notebook until it snaps into place. 6 Slide the battery lock to the locked position. 7 Turn your notebook over. 8 Open the LCD panel. Caution Once a latch is slid to the release position, you need to remove and reinsert the battery before trying to lock it again.
www.gateway.com • • • • Turn off wireless networking and Bluetooth. Dim the display as low as is comfortable. Disconnect all external devices, like USB devices. Select the Power saver power plan to get maximum power savings. Tip For more information about using power plans, see “Changing notebook power settings” on page 58. • Close the LCD panel to turn off the display while • • • • • • • • you are not using your notebook. The display stays off until you open the panel again.
CHAPTER 5: Managing Power Using alternate power sources To extend battery life, use alternate power sources whenever possible. • If traveling internationally, take electrical adapters. Save the battery for times when you cannot use a power adapter. If you plan on taking your AC power adapter, also take a single-plug surge protector.
www.gateway.com • Hibernate - (also called save to disk) writes all • current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode.
CHAPTER 5: Managing Power If your notebook is... ...and you want to... ...then On Enter Hibernate mode Click (Start), click the arrow next to the lock icon, then click Hibernate. In Sleep, Hybrid Sleep, or Hibernate mode Exit Sleep, Hybrid Sleep, or Hibernate mode Press the power button. Changing notebook power settings You can change the function of your notebook’s power button, Sleep system key, and power-saving timers by changing power settings on your notebook.
www.gateway.com • High performance - This power plan sacrifices battery life in order to gain performance. Use this plan if you need additional computing power for your program. Your battery may not last as long as you are accustomed to under the other two power plans. To change the power plan: 1 Click (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. (Change power settings). The Select a 2 Click 3 Select the power plan you want to use.
CHAPTER 5: Managing Power Changing advanced settings Advanced power settings let you assign different power saving modes to the power button and Sleep system key. You can also select which power saving mode is activated when you close the LCD panel. To change advanced power management settings: 1 Click (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. (Change power settings).
www.gateway.com 3 Click the + in front of Sleep, then click the + in front of Allow hybrid sleep. 4 Change the values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in the Search Help box, then press ENTER.
CHAPTER 5: Managing Power 62
CHAPTER6 Traveling with Your Notebook • • • • • • • Packing your notebook Traveling by air Dial-up modem Radio frequency wireless connections Security Power Additional tips 63
CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all discs, peripheral devices, and cables. • • Remember to pack those you will need while traveling. Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food. Do not pack it in checked luggage. Keep your notebook stable during travel. Secure it to prevent it from sliding around in overhead bins and car trunks.
www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless device, see “Legal Information” on page 113 for general wireless regulatory guidelines. • Every country has different restrictions on the use • of wireless devices. If your notebook is equipped with a wireless device, check with the local radio approval authorities prior to your trip for any restrictions on the use of a wireless device in the destination country.
CHAPTER 6: Traveling with Your Notebook Security • Get a locking cable for your notebook so you can • • • attach a cable lock and leave your notebook in your hotel room while you are away. Always keep your notebook with you while waiting in airports, train stations, or bus terminals. Be ready to claim your notebook as soon as it passes through the X-ray machine in security checkpoints.
www.gateway.com Important You must enter the User Password each time you turn on your notebook if it was turned off or put in hibernate mode. You do not need to enter the User Password if your notebook was put in Sleep mode. 4 Highlight Password on boot, then press ENTER. 5 Highlight Enabled, then press ENTER. 6 Open the Exit menu, highlight Exit Saving Changes, then press ENTER. 7 When you start your computer, you are prompted to enter the user password you set in step 3.
CHAPTER 6: Traveling with Your Notebook Additional tips • If you plan to use several USB peripheral devices, • • • take a portable USB hub to provide additional USB ports. Take a network cable if you need to connect to a network. Some hotels provide Internet connectivity only through their networks. If your notebook has been exposed to cold temperatures, let it warm to room temperature before turning it on. Carry proof of ownership or a merchandise passport when traveling internationally.
CHAPTER7 Maintaining Your Notebook • • • • • Caring for your notebook Cleaning your notebook Maintaining the battery Cleaning CDs or DVDs Recovering your system 69
CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: • Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your notebook, we recommend that you put it in a carrying case. • Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives.
www.gateway.com • A soft, lint-free cloth • An aerosol can of air that has a narrow, straw-like extension • Cotton swabs • A DVD drive cleaning kit Cleaning the exterior Warning When you shut down your notebook, the power turns off, but some electrical current still flows through your notebook. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets and remove the battery.
CHAPTER 7: Maintaining Your Notebook Cleaning the notebook screen Caution A notebook LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. Use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth. Maintaining the battery The life span of a notebook battery is about 1.5 to 3 years, under normal conditions.
www.gateway.com Storing batteries Do not charge up the battery, then store it away. A stored battery should be used every three to four weeks. Let the battery fully discharge, then recharge to 40% if you plan to store it again. If you store a battery for longer than three to four weeks, the battery could fully discharge because the battery circuitry itself consumes power. If you have a spare lithium-ion battery, use one exclusively and keep the other cool by placing it in the refrigerator.
CHAPTER 7: Maintaining Your Notebook Recovering your system You can solve most computer problems by following the information in “Troubleshooting” on page 83 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions.
www.gateway.com Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand. To create recovery discs: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens.
CHAPTER 7: Maintaining Your Notebook The Create Backup Disc dialog box opens. This dialog box tells you the number of blank, recordable discs you will need to complete the recovery discs. Make sure that you have the required number of identical, blank discs ready before continuing. 3 Insert a blank disc into the drive indicated in the Burn to list, then click Next. The first disc begins recording, and you can watch its progress on the screen. When the disc finishes recording, the drive ejects it.
www.gateway.com Recovering pre-installed software and drivers As a troubleshooting step, you may need to reinstall the software and device drivers that came pre-installed on your computer from the factory. You can recover using either your hard drive or the backup discs you have created. • New software—If you need to recover software that did not come pre-installed on your computer, you need to follow that software’s installation instructions.
CHAPTER 7: Maintaining Your Notebook 3 Click Contents. A list of software and device drivers opens. 4 Click the install icon for the item you want to install, then follow the on-screen prompts to complete the installation. Repeat this step for each item you want to reinstall. Returning to a previous system condition Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points.
www.gateway.com To return to a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the restore point you want, click Next, then click Finish. A confirmation message box appears. 4 Click Yes. Your system is restored using the restore point you specified.
CHAPTER 7: Maintaining Your Notebook Returning your system to its factory condition In case your computer experiences problems that are not recoverable by other methods, you may need to reinstall everything to return your system to its factory condition. You can reinstall using either your hard drive or the recovery discs you have created. Caution This complete recovery deletes everything on your hard drive, then reinstalls Windows and all software and drivers that were pre-installed on your system.
www.gateway.com 3 Click Yes, then click Start. A dialog box displays information about the hard drive that the operating system will be recovered to. Caution drive. 4 Continuing the process will erase all files on your hard Click OK. The recovery process begins by restarting your computer, then continues by copying files to your hard drive. This process may take a while, but a Gateway Recovery Management screen shows you its progress.
CHAPTER 7: Maintaining Your Notebook Recovering from your recovery discs To reinstall Windows Vista and all pre-installed software and drivers: Caution Before using your recovery discs, open the BIOS setup utility and enable the F12 boot menu. 1 Turn on your computer, insert the first system recovery disc into your optical disc drive, then restart your computer. Caution drive. 82 Continuing the process will erase all files on your hard 2 During startup, press F12 to open the boot menu.
CHAPTER8 Troubleshooting • • • • Safety guidelines First steps Troubleshooting Telephone support 83
CHAPTER 8: Troubleshooting Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician.
www.gateway.com • If the notebook will not turn on, try turning it • on with the notebook plugged in and the battery removed, then try turning the notebook on with the notebook unplugged and the battery installed. If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. • Make sure that your hard drive is not full. • If an error message appears on the screen, write • • down the exact message.
CHAPTER 8: Troubleshooting Diskette drive (external) The diskette drive is not recognized • Shut down and restart your notebook. • Disconnect the USB cable, then reconnect it. You see an “Access Denied” or “Write protect” error message • Move the write-protection tab in the upper-right corner of the diskette down (unprotected). • The diskette may be full. Delete unnecessary files on the diskette and try again. • Not all diskettes are IBM-compatible.
www.gateway.com Display The screen is too dark • Adjust the brightness using the system keys or Windows Mobility Center. For more information about adjusting the brightness, see “Adjusting the brightness” on page 34. The screen resolution is not correct • Change the screen resolution from the Display Settings dialog box. For instructions on changing the screen resolution, see “Changing the color depth and screen resolution” in your online User Guide.
CHAPTER 8: Troubleshooting • Make sure the notebook is not in Sleep or • Hibernate mode. Press the power button. The notebook may be sending its display to an external monitor or projector. Press FN + F4 several times to toggle through the LCD panel, an external monitor or projector, or both. Warning In compliance with FCC regulations, use shielded cables to connect to other computing devices. A dual-link cable is recommended for DVI output.
www.gateway.com • If you are using the built-in speakers, make sure • • that nothing is plugged into the headphone jack on the notebook. For the location of the headphone jack, see “Front” on page 6. If you are using powered speakers, make sure that they are plugged in and turned on. Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 73. • Your notebook may be experiencing some • temporary memory problems. Shut down and restart your notebook. Reinstall the audio device drivers.
CHAPTER 8: Troubleshooting File management A file was accidentally deleted • Recover the file from the Recycle Bin by following the instructions in “Deleting files and folders” in your online User Guide. Caution If a file was deleted while holding down the SHIFT key or if the Recycle Bin has been emptied, the file cannot be restored. Help For more information about restoring deleted files, click Start, then click Help and Support. Type the keyword System Restore in the Search Help box, then press ENTER.
www.gateway.com The hard drive cannot be accessed, or you see a “General failure reading drive C” error message • If a diskette is in the diskette drive, eject it and restart your notebook. • Make sure that the hard drive is installed • correctly. Remove it, firmly reinsert it, then restart your notebook. If your notebook has been subjected to static electricity or physical shock, you may need to reinstall the operating system.
CHAPTER 8: Troubleshooting You see an “Unable to locate host” message and are unable to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser.
www.gateway.com You are pressing a letter key and a number appears on the screen • The numeric keypad is turned on. For more information about using your keyboard, see “Using the keyboard” on page 25. An external keyboard does not work • Make sure that the keyboard cable is plugged in correctly. • Remove all extension cables and switchboxes. • Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.
CHAPTER 8: Troubleshooting • Type of connection used—You can connect the notebook video output to a TV. However, the connection type has an affect on the video quality. The notebook has two video outputs: • HDMI—If your TV includes an HDMI port, connect the HDMI cable from the notebook’s HDMI Out port to the TV’s HDMI In port. HDMI display quality is usually superior for TV images. HDMI also transmits audio to your television. Many older TVs do not have an HDMI port.
www.gateway.com • refresh rates, they are designed to make static white backgrounds with black text look readable. Some small display devices do not make colorful motion video look its best. Generally, video will look better on a larger display device. Age of the TV—Newer TVs usually have more advanced features, produce a better quality picture, and support higher screen resolutions. The video display will likely be better on a newer model TV.
CHAPTER 8: Troubleshooting You want to know whether you can burn videos that were recorded in Media Center mode to a DVD • Yes, you can. The Media Center saves recorded videos in the DVR-MS format. You can burn a DVR-MS file to a DVD with DVD recording (burning) software, such as Power2Go, and with the Media Center itself. You want to know whether you can play recorded videos on other computers • Yes, you can.
www.gateway.com You see a “Not enough memory” error message • Close all programs, then restart your notebook. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window • Reboot your notebook. Modem (cable or DSL) The modem does not connect • Make sure that the modem cable is plugged into the Ethernet network jack and not the optional modem jack. For the location of your network jack, see “Left” on page 7.
CHAPTER 8: Troubleshooting • Make sure that the modem cable is less than • • 6 feet (1.8 meters) long. Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem.
www.gateway.com • Disconnect any answering machine, fax machine, • or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. • Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect.
CHAPTER 8: Troubleshooting Your 56K modem does not connect at 56K • Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your notebook has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your notebook has a v.92 modem, the speed at which you can upload data is limited to 48K.
www.gateway.com 7 Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support.
CHAPTER 8: Troubleshooting The external mouse does not work • Make sure that the mouse cable is plugged in correctly. • Shut down and restart your notebook. • Remove all extension cables and switch boxes. • Try a mouse you know is working to make sure that the mouse port works. The external mouse works erratically • Clean the mouse. • Some mouse pad patterns “confuse” optical mice. Try the mouse on a different surface.
www.gateway.com Your wired Ethernet network is running slower than you expect • If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed.
CHAPTER 8: Troubleshooting Networks (wireless) You turned wireless networking on, but it takes a while to connect • When wireless networking is turned on, it automatically scans for available connections. The scan can take approximately 30 seconds to complete. Your connection on the network seems intermittent or your wireless network is running slower than you expect • The speed of a wireless network is related to signal strength.
www.gateway.com You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web • If your access point uses WEP, go to the Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys.
CHAPTER 8: Troubleshooting You cannot see other computers on your network • Your notebook may not have the same workgroup name as the other computers on your network. For more information, see “Naming the computers and workgroup” in your online User Guide. • If your notebook was previously connected directly to your cable or DSL modem, and your ISP requires you to use a static IP address, your notebook is not set up to use a DHCP server.
www.gateway.com Power Your notebook is not working on AC power • Make sure that your AC power adapter is connected correctly to your notebook. For instructions on connecting the AC power adapter, see “Connecting the AC adapter” on page 16. • If your notebook is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.
CHAPTER 8: Troubleshooting The printer will not turn on • Make sure that the printer is online. Many printers have an online/offline button that you may need to press. • Make sure that the power cable is plugged into an AC power source. The printer is on but will not print • Check the cable between the printer and your notebook. Make sure that it is connected to the correct port. • Make sure that the printer is online.
www.gateway.com 4 If the printer status is Offline, right-click the name of the printer you want to use, then click Use Printer Online to set the printer to work online. • Wait until files have been printed before sending additional files to the printer. • If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory.
CHAPTER 8: Troubleshooting Touchpad Touchpad is not working • Make sure the touchpad is turned on. For more information, see “Changing mouse, touchpad, or pointing device settings” in your online User Guide. The notebook is not responding when you click or tap on the touchpad • Turn on the touchpad. For instructions on how to adjust the touchpad settings, see “Changing mouse, touchpad, or pointing device settings” in your online User Guide.
www.gateway.com • If a peripheral device, such as a keyboard or • mouse, does not appear to work, make sure that all cables are plugged in securely. If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
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APPENDIXA Legal Information • • • • Important safety information Regulatory compliance statements Environmental information Notices 113
APPENDIX A: Legal Information Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger (for example, No.
www.gateway.com Care during use • • • • • Do not walk on the power cord or allow anything to rest on it. Do not spill anything on the notebook. The best way to avoid spills is to avoid eating and drinking near your notebook. Some notebooks have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer.
APPENDIX A: Legal Information Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, Hospitals, and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated.
www.gateway.com Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook. Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present.
APPENDIX A: Legal Information Caution Recycle or dispose of the used notebook properly according to federal, state and local laws. Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Product: • • • • AJ2 AJ6 AJ2A / AJ2B AJ6A / AJ6B This device complies with Part 15 of the FCC Rules.
www.gateway.com If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment.
APPENDIX A: Legal Information As a general guideline, a separation of 8 inches (20 cm) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 8 inches (20 cm) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by Industry Canada.
www.gateway.com Japan Japanese Modem Notice Laser safety statement Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825.
APPENDIX A: Legal Information • When your electrical or electronic equipment is no longer useful to you, “take it back” to your local or regional waste collection administration for recycling. • In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is available in your area.
www.gateway.com Notices Copyright © 2008 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
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Index A extending life 72 fuel gauges 72 AC adapter icons 52 connecting 16 installing 53 connector 9 latch 10 international adapters life span 72 56 locating 9, 10 accessories managing power 54 safety precautions 115 maximizing acoustic handset coupler 64 performance 54 application key 26 monitoring charge 52 recharging 16, 52 arrow keys 26 release latch 10 audio replacing 53 adjusting volume 35 storing 73 back button 28 troubleshooting 107 headphone jack 8 bays Increase volume 33 battery 53 microphone jac
Index memory card slot 6 memory cards supported 43 removing memory card 43 slots 43 troubleshooting memory card 97 CD cleaning 73 controlling playback 28, 32, 33 eject button 41, 42 inserting 41, 42 manual eject hole 41, 42 CD drive See DVD drive cellular phone memory cards 43 Certificate of Authenticity 3 changing battery 52 cleaning audio CD 73 case 71 CD 73 DVD 73 keyboard 71 LCD panel 72 notebook exterior 70 screen 72 clicking 30 closing unresponsive program 23 connecting AC adapter 16 cable modem 1
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Index G J Gateway contact information 2 model number 3 serial number 3 Support 3 Gateway Recovery Center re-installing drivers 77 re-installing programs jacks See connections K Kensington cable lock 66 lock slot 7 key combinations 27 keyboard 77 buttons 25 re-installing software cleaning 71 77 connecting 25 features 25 H keys 25 hard drive locating 11 bay 10 troubleshooting 92 indicator 24 USB port 7, 8 troubleshooting 90 keys HDMI (TV) out jack 8 application 26 HDMI port 27, 44, 46 arrow 26 directio
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Index status indicator 11, 24 surge protector 18 troubleshooting 107 turning off notebook 31 P packing notebook 64 password 66, 106 startup 66 supervisor 66 user 66 PDA memory cards 43 peripheral devices 44 Plug and Play devices USB support for 44 pointer identifying 29 moving 30 ports See connections power AC adapter 16, 56 advanced settings 58, 60 alternate sources 56 automobile/airplane adapter 56 battery 52, 53, 54 button 8, 27 changing modes 57 changing plans 58 connector 9, 16 conserving battery p
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Index 52 Caps Lock 25 drive activity 24 hard drive 24 location 11 Num Lock 25 power 11, 24 toggle on or off 109 troubleshooting 109 supervisor password 66 surge protector 18 Suspend 27 system identification label 3 system keys combinations locating 26 27 T technical support Support 3 tips before contacting 110 telephone acoustic handset coupler 64 line protector 64 line tester 64 telephone support 110 television HDMI out jack 8, 46 playing DVD on 46 viewing display on 46 touchpad buttons 29, 30 clicki
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Index 134
MU.WD100.
