Quick Reference Guide

CHAPTER 8: Troubleshooting
92
You see an “Unable to locate host” message and are
unable to browse the Internet
• This problem can occur when you have typed a
URL (Web address) incorrectly, you have lost your
Internet connection, or your ISP is having
technical difficulties.
Double-check the URL or try a different URL. If
the error message still appears, disconnect from
the ISP connection and close your browser, then
reconnect and open the browser. If you still get
the error, your ISP may be having technical
difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
• The condition of the telephone lines in your
residence or at your local telephone service
• The condition of the Internet computers to which
you connect and the number of users accessing
those computers
• The complexity of graphics and multimedia on
Web pages
• Having multiple Web browsers open, performing
multiple downloads, and having multiple
programs open on your notebook
People are sending you e-mail messages, but you have
not received any mail
• Click the receive button in your e-mail program.
• Make sure that your account with your Internet
service provider (ISP) is set up correctly. Contact
your ISP for technical support.
Keyboard
A keyboard character keeps repeating or you see a
“Keyboard stuck” or “Key failure” error message
• Make sure that nothing is resting on the
keyboard.
• Make sure that a key is not stuck. Press each key
to loosen a key that might be stuck, then restart
your notebook.