User’s guide Gateway NV47H - 1
TABLE OF CONTENTS Starting your computer 4 Optimizing battery life........................... Battery-low warning............................... 4 5 Software 6 Using Windows and your software............... 6 Welcome Center ..................................... 6 Internet security offer ............................ Productivity software ............................. Computer Basics 8 Gateway Recovery Management........... Safety and comfort ........................................... 8 Gateway Updater....
Regulatory information 92 Environment 103 Software license 105 Index 108 Copyright © 2010. All Rights Reserved. Gateway NV47H User Guide Original Issue: 26 November 2010 Visit registration.gateway.com and discover the benefits of being a customer of Gateway. Remark: All images are for reference purposes only. Actual configuration may vary.
S T A R T I N G YOUR C OMPUTER Thank you for purchasing this Gateway computer! This guide has been designed to introduce you to the features of your computer and assist in your computing experience. After setting up and starting your computer, as shown in the setup instructions, it will ask you questions that will help you connect to the Internet. Your computer will then configure installed software.
Alternatively, use a network cable to connect directly to a network port on your router. Please refer to your ISP or router’s guide. REGISTRATION When using your computer for the first time, it is recommended that you register it. This gives you access to some useful benefits, such as: • Faster service from our trained representatives. • Membership in the Gateway community: receive promotions and participate in customer surveys. • The latest news from Gateway.
SOFTWARE INSTALLATION Your computer will automatically install software and prepare your computer for use. This may take some time, please do not turn off your computer; wait until the installation has finished. RECOVERY You should create recovery discs as soon as you are able. You will need a pack of writable DVDs. The Gateway Recovery Management program allow you to create recovery discs and then to restore or reinstall applications and drivers provided by Gateway.
Gateway website Remember to visit www.gateway.com! Check out the Support section; it contains up-to-date information, help, drivers and downloads. Warranty and contact information You can find information about the warranty for your computer and how to contact technical support in your computer’s Warranty.
C OM P U T E R B A S I C S SAFETY AND COMFORT Safety precautions Please follow the guidelines below to use your computer comfortably and to avoid health problems. Computer environment Make sure that the computer: • Is used on a stable surface, stand or table. A fall can seriously damage the computer. • Is not used on a surface that vibrates, or used when taking part in sport, exercise or other activities in a dynamic environment.
• Is not placed on a carpet or any other surface that may have an electrical charge. Cables Make sure that: • Cables are not strained and that there is no risk of people walking or tripping over them. • Other devices do not crush the cables. • The power cable is connected to the computer before connecting the power cable to the AC power outlet. • The power cable is unplugged from the power outlet before disconnecting the power cable from the computer.
Cleaning your computer • Always unplug your computer from the power outlet before cleaning it. • Do not use liquid or aerosol cleaners, use a damp cloth instead. • Never spray cleaning product directly on the screen. Note: If your computer includes slots for memory cards or expansion devices, plastic ’dummies’ may be installed in the card slots. Dummies protect unused slots from dust, metal objects or other particles. Save the dummies for use when no cards are in the slots.
• the product does not operate normally after following the operating instructions Note: Adjust only those controls that are covered by the operating instructions, since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition. Health precautions • The computer and accessories may contain small parts. Keep them out of the reach of small children.
• Some disorders of the hands, wrists, arms, neck, shoulders, legs and back may be associated with, or aggravated by certain repetitive actions. To reduce your risk of developing these disorders, type with your wrists straight and your hands and wrists floating above the keyboard. If you experience periods of pain, tingling, numbness or other discomfort, please contact your doctor. • We advise that parents monitor the use of games by their children.
G E T T I N G TO K N O W Y O U R C O M P U T E R After setting up your computer as illustrated in the setup instructions, let us show you around your new Gateway computer.
TOP VIEW - DISPLAY 1 2 3 # Icon Item Description 1 Webcam Web camera for video communication. 2 Microphone Internal microphone for sound recording. 3 Display screen Also called Liquid-Crystal Display (LCD), displays computer output.
TOP VIEW - KEYBOARD 4 9 5 6 8 7 # Icon Item 4 Power button / indicator 5 Keyboard 6 Touchpad Description Turns the computer on and off. Indicates the computer's power status. For entering data into your computer. − Special keys are described on page 17. Touch-sensitive pointing device which functions like a computer mouse.
# Icon Item Power indicator Description Indicates the computer's power status. Indicates the computer's battery status. Battery indicator 7 − Charging: The light shows amber when the battery is charging. − Fully charged: The light shows blue when in AC mode. HDD indicator Indicates when the hard disk drive is active. Communication indicator Indicates the computer’s wireless connectivity device status.
Special keys Your computer’s keyboard includes keys that activate special functions. The function of each key is clearly marked with an icon. Icon Function Fn Description Hotkey for second function Activates a second function on certain keys. Help Opens the User’s Guide for your computer. Gateway MyBackup Allows you to create backup copies of your computer; either the entire system or only selected files and folders. Create a regular schedule or make copies whenever you want.
Icon Function Description Previous Return to the previous media file. Next Jump to the next media file. Brightness down Decreases the screen brightness. Brightness up Increases the screen brightness. Opens the Social Networks application. Social Networking 18 − If this application is not installed, the key will start your instant messenging application. Volume up Increases the sound volume. Volume down Decreases the sound volume. Speaker toggle Turns the speakers on and off.
Hotkeys The computer uses hotkeys (key combinations) to access Num Lock, function keys and navigation commands. To activate hotkeys, press and hold the Fn key (bottom left) before pressing the other key in the hotkey combination. Hotkey Fn + Special keys Function Description Function keys Activates the F1 to F12 keys. Fn + Ins Num Lock Activates the numeric keypad (the keys in the centre-right of the keyboard). Press Num Lock again to revert to normal typewriter keys.
FRONT VIEW 1 # Icon Item Multi-in-1 card reader 1 Description Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick PRO (MS PRO), xDPicture Card (xD). − Push to remove/install the card. Only one card can operate at any given time. REAR VIEW 1 # 1 20 Icon Item Battery bay Description Houses the computer's battery pack.
LEFT VIEW # Icon 1 Item 2 3 4 Description 5 6 1 DC-in jack Connects to your computer’s AC adapter. 2 Ethernet (RJ-45) port Connects to an Ethernet 10/100/1000-based network. 3 Ventilation and cooling fan Allows the computer to stay cool. 4 External display (VGA) port Connects to a display device (e.g., external monitor, LCD projector). 5 HDMI port Supports high-definition digital video connections. 6 USB ports Connect to USB devices (e.g., USB mouse, USB camera).
RIGHT VIEW 1 # Icon 2 Item Microphone jack 1 Headphones / speaker jack 3 45 6 7 Description Accepts inputs from external microphones. Connects to audio line-out devices (e.g., speakers, headphones). − Supports compatible 3.5 mm headsets with built-in microphone (e.g. Acer smart handheld headsets). Connect to USB devices (e.g., USB mouse, USB camera). 2 USB port 3 Optical drive Internal optical drive; accepts CDs or DVDs.
# Icon Item 5 Optical drive eject button 6 Emergency eject hole Kensington lock slot 7 Description Ejects the optical disk from the drive. Ejects the optical drive tray when the computer is turned off. − Note: Carefully insert a straightened paper clip to eject the optical drive tray. Connects to a Kensington-compatible computer security lock. − Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer.
BASE VIEW 1 2 4 3 # Icon Item Description 1 Battery bay Houses the computer's battery pack. 2 Battery release latch Releases the battery for removal. Insert a suitable tool and slide to release. Memory compartment Houses the computer's main memory. Hard disk bay Houses the computer's hard disk (secured with screws). 3 4 24 Ventilation and cooling fan Allows the computer to stay cool. − Do not cover or obstruct the openings.
U P G R A D I N G YOUR COMPUTER EXPANDING THROUGH OPTIONS Your computer offers you a complete mobile computing experience. Connectivity options Ports allow you to connect peripheral devices to your computer. For instructions on how to connect different external devices to the computer, read the following section. Memory card reader Memory cards are used in a wide selection of digital cameras, PDAs, MP3 players and mobile phones.
If the card contains some files, the Windows Auto Play window may appear (this depends on the contents of the card) and ask you if you wish to use a program to access the contents of the card. Select an option here if it is appropriate, otherwise select Cancel. If the card contains no files, or unknown files, a window will open showing the contents of the card. Removing a card from an memory card reader 1. Click on the Safely Remove Hardware icon in the Notification Area (next to the clock). 2.
Universal Serial Bus (USB) The USB port is a high-speed serial bus which allows you to connect USB peripherals without taking up system resources. Certain computers may include one or more USB 3.0 ports. These resemble standard USB ports, except they include additional internal connections and are blue. You may use USB 3.0 compatible devices with these ports to benefit from faster transfer speeds.
VGA port Connect to a monitor with a VGA port. The appropriate cable is usually included with the monitor. Follow these steps to connect an monitor to your computer: 1. Check that the computer is powered off and the monitor power switch is turned off. 2. Attach the video cable to the monitor port on the computer. Secure the cable connection with the screws provided. 3. Connect the monitor power cable and plug it into a properly grounded wall outlet. 4.
High-Definition Multimedia Interface (only for certain models) HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/ video interface. HDMI provides an interface between any compatible digital audio/video source, such as a set-top box, DVD player, and A/V receiver and a compatible digital audio and/or video monitor, such as a digital television (DTV), over a single cable. Use the HDMI port on your computer to connect with high-end audio and video equipment.
P OWER S U P P L Y AC POWER ADAPTER Your computer can use the supplied external power adapter (a power 'brick') to run on AC power. A power cable is provided that is appropriate for the country where the computer was purchased. The power adapter provides adequate power to run your computer and recharge the battery pack at the same time. Caution: Do not cover or place objects on the AC adapter. Keeping the adapter clear of objects allows the adapter to cool properly during use.
Warning: The AC adapter and the underside of the computer can become hot after prolonged use. This is normal, but may cause injury with prolonged contact. BATTERY PACK The computer uses a battery pack that gives you extended use between charges. Battery pack characteristics The battery pack has the following characteristics: • Employs current battery technology standards. • Delivers a battery-low warning. The battery is recharged whenever you connect the computer to the AC adapter.
Maximizing the battery’s life Like all other batteries, your computer’s battery will degrade over time. This means that the battery's performance will diminish with time and use. To maximize your battery’s life, you are advised to adhere to the recommendations set out below. Conditioning a new battery pack Before you use a battery pack for the first time, there is a “conditioning” process that you should follow: 1. Insert the new battery without turning the computer on. 2.
Warning: Do not expose battery packs to temperatures below 0 °C (32 °F) or above 45 °C (113 °F). Extreme temperatures may adversely affect the battery pack. By following the battery conditioning process you condition your battery to accept the maximum possible charge. Failure to follow this procedure will prevent you from obtaining the maximum battery charge, and will also shorten the effective lifespan of the battery.
To install a battery pack: 1. Align the battery with the open battery bay; make sure that the end with the contacts will enter first, and that the top surface of the battery is facing up. 2. Slide the battery into the battery bay and gently push until the battery locks in place. To remove a battery pack: 1. Slide the battery release latch to release the battery. 2. Pull the battery from the battery bay.
Checking the battery level The Windows power meter indicates the current battery level. Rest the cursor over the battery/power icon on the taskbar to see the battery’s present charge level. Optimizing battery life Optimizing battery life helps you get the most out of battery operation, prolonging the charge/recharge cycle and improving recharging efficiency. You are advised to follow the suggestions set out below: • Purchase an extra battery pack.
Warning: Connect the AC adapter as soon as possible after the battery-low warning appears. Data will be lost if the battery to become fully depleted and the computer shuts down. When the battery-low warning appears, the recommended course of action depends on your situation: Situation Recommended Action The AC adapter and 1. Plug the AC adapter into the computer, and a power outlet are then connect to the mains power supply. available. 2. Save all necessary files.
SOFTWARE USING WINDOWS AND YOUR SOFTWARE Gateway computers include software to help you use your computer; the programs and categories available on your computer depend on the model purchased. Most of this software is ’pre-installed’ and ready to be used; however some software may be provided on a CD or DVD and must first be installed if you wish to use it. To do so, insert the installation CD or DVD.
from the most recent online threats and protects your personal data (bank account credentials, credit card numbers, passwords, and more). Productivity software Work Great with Microsoft® Office 2010 - Express your ideas, solve problems and simplify everyday projects with Office 2010. Photo editing - Easily edit and print your photos with Windows Live Photo Gallery. Then share them on Facebook, YouTube™ or Windows Live.
Gateway Updater To ensure that your computer has the latest available updates for drivers and software, please use the Gateway Updater program as soon as you have configured an Internet connection. The updater checks for updates every day, but if you want to see if updates are available, you can start the check at any time. 1. Click on Start > All Programs > Gateway > Gateway Updater or double-click the Gateway Updater icon on the desktop. 2.
Playing multimedia files You may use the media software on your computer to play music, films or photo slide-shows and watch television (if your computer has a TV tuner). Other options allow you to create CDs or DVDs. One or more media programs are installed on your computer, Windows Media Player and optionally Windows Media Center are provided by Microsoft. Other media programs may have been installed by Gateway to provide an improved media experience.
(if your computer has a TV tuner), listen to digital music, view pictures and personal videos, create CDs and DVDs, or access content from online services. To start the media program installed on your computer, click on Start > Windows Media Center. Setup Caution: If your computer includes a remote control (page 11) or TV tuner (page 15) they must be connected and active before starting the media program for the first time.
AutoPlay The Windows AutoPlay function allows you to choose the way Windows handles media files on devices with removable storage (digital camera, CD, DVD, etc). If you have inserted a disk that contains files (such as a DVD, USB key or memory card), Windows will display a dialog box and ask you to choose how you want to open the files. For example, if you have inserted an audio CD or a DVD movie, Windows will automatically display a dialog box and ask you to choose how you want to play it.
Codecs A codec is software that is used to compress or decompress a digital media file, such as a song or video. Windows Media Player and other programs use codecs to play and create digital media files. For example, when you rip a song from an audio CD to your computer, the player uses the Windows Media Audio codec to compress the song into a compact WMA file.
movie region code information. Once your DVD drive is set to a region code, it will play DVD discs of that region only. You can set the region code a maximum of five times (including the first time), after which the last region code set will remain permanent. Recovering your hard disk does not reset the number of times the region code has been set. 2. The DVD movie will automatically play after a few seconds.
Social networks (optional) The Social Networks application allows you to quickly view your friends' updates, and make your own updates without leaving the desktop. You can recieve notifications and status updates directly to your desktop, using the sidebar to monitor multiple social networks (Facebook, YouTube and Flickr). Note: The Social Networks application is a pre-installed option and may not be installed on all computers.
automatically, click Log In, at the top of the Social Networks window. If you just want to create a new Facebook profile, click Sign Up and follow the instructions. Note: All social activities require Internet access. Make sure you are connected to the Internet before using this application. Authorize access To receive updates, you must authorize access to your social network accounts; each account must be activated separately.
YouTube If you already have a YouTube account, enter the account information and click the Log In button to activate access, otherwise select Sign up to YouTube to create an account. flickr If you already have a flickr account, click the Log In button to activate access, otherwise select Sign up to flickr to create an account. Confirm that you authorise full access, this will ensure all Social Networks features work normally.
Click the arrows in the bottom bar to see more pages, if there are more entries than can be shown on a page. Click on the question mark in the top bar Social Networks. to see the help file for Click on the arrow in the top bar to hide the full application and display a small alert bar on the top of your screen. Click the alert bar (below) to see the full window with a summary of your friends' activities.
The first button, and the section viewed when a tab is first selected, are the News Feed (for Facebook), Most Viewed for YouTube and Contacts for Flickr. If there are more entries than can be shown on on page, use the arrows in the bottom bar to see more pages. Changing settings Click the settings icon to access settings for the social networks. Live Update - If the Live Update button is active, you may download and install an updated version of the Social Networks application.
INTERNET FIRST STEPS ON THE NET Protecting your computer It is vital to protect your computer from viruses and attacks over the Internet (see Internet security offer on page 37 and Security on page 57). A comprehensive Internet security program is offered when you first start your computer. You should activate this protection as soon as possible, certainly before you connect to the Internet. Choose an Internet Service Provider Using the Internet has become a natural part of daily computing.
Connection types Depending on your computer model, your location and your communication needs, you have several ways to connect to the Internet. Dial-up Some computers include a telephone dial-up (‘modem’) connector. This allows you to connect to the Internet using your telephone line. With a dial-up connection, you cannot use the modem and the telephone simultaneously on a single phone line.
these modems include an ‘router’ that provides network and wi-fi access. Cable A cable connection provides fast and ‘always-on’ Internet service via a cable television line. This service is generally available in large cities. You can use your telephone and watch cable TV at the same time you are connected to the Internet. Network connections A LAN (Local Area Network) is a group of computers (for example, within an office building or home) that share a common communications line and resources.
Also you can share an internet connection with other computers in your home. Installation speed and simplicity Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceilings. Components of a wireless LAN To set up your Wireless network at home you need to have the following: Access point (router) Access points (routers) are two-way transceivers that broadcast data into the surrounding environment.
Wireless adapter Diagram of a working network 1. Access point/router 4 2. Desktop computer 3. Modem 5 4. Printer 1 5. Portable computer 6. PDA/Smartphone 7. Network (RJ45) 3 7 cables 2 6 Turning on/off a wireless network connection If your computer has wireless access, but does not feature a Communication button, you may turn your wireless network on or off, or control what is shared over the network with the network management options.
Surf the Net! To surf the Internet, you need a program called an Internet browser. Internet Explorer provides an easy and secure web browsing experience. As soon as you have your Internet access installed and you are connected, click on the Internet Explorer shortcut located on the Windows desktop and take your Internet experience to a new level! Internet Explorer features The image below shows the Internet Explorer browser’s start page.
1. Quick tabs: Select and navigate through open tabs by displaying thumbnails of them all in a single window. 2. Favorites Center: Manage your favorite websites, your browsing history and your RSS Feed subscriptions in just a few clicks. 3. Bing Bar: Search the web and use Bing tools to alert you of news, fill forms automatically, stay safe online and more. 4. Back and Forward buttons: Navigate through pages you have already visited. 5. Address bar: Type in an Internet address (e.g. www.gateway.
10.Link to the Help menu: click to access the Internet Explorer Help section. There you can find information about Internet Explorer and take the Internet Explorer Tour. You may also press F1 on your keyboard. Caution: Internet Explorer includes a Phishing Filter that warns you about and helps to protect you from potential or known fraudulent websites (sites that look legitimate but actually are designed to capture your personal information).
Norton Internet Security runs quietly in the background to block today’s complex threats and protect your identity when you shop, bank, or browse online. Norton Internet Security blocks online identity theft, detects and eliminates spyware, removes viruses and Internet worms, protects against hackers. Definitions What is a virus? Malicious software, typically called ‘viruses’, are programs designed to infect and damage computers.
Spyware consumes resources on your computer; it can slow down your Internet connection or entire computer system, and even cause crashes. Spyware is sometimes used by unscrupulous companies to monitor and track the sites you visit on the Internet so as to determine your web-surfing habits and display targeted pop-up ads on your screen. However, some kinds of spyware go beyond simple tracking and actually monitor keystrokes and capture passwords, posing a serious security risk.
then normally you would allow it (i.e. a game connecting to a multiplayer server or an encyclopaedia making a content update). How to protect your computer Cybercrime prevention can be straight-forward - when armed with a little technical advice and common sense, many attacks can be avoided. In general, online criminals are trying to make their money as quickly and easily as possible. The more difficult you make their job, the more likely they are to leave you alone and move on to an easier target.
latest software. Taking advantage of auto-update features in your software is a great start toward keeping yourself safe online. Protect your computer with security software Several types of security software are necessary for basic online security. Security software essentials include firewall and antivirus programs. A firewall is usually your computer's first line of defense-it controls who and what can communicate with your computer online.
A complete version of Norton Internet Security™ is pre-installed on your Gateway system. It includes a free trial subscription to protection updates. Make sure you Activate it! Choose strong passwords and keep them safe Passwords are a fact of life on the Internet today; we use them for everything from ordering flowers and online banking to logging into our favorite airline Web site to see how many miles we have accumulated.
Protect your personal information Exercise caution when sharing personal information such as your name, home address, phone number, and email address online. To take advantage of many online services, you will inevitably have to provide personal information in order to handle billing and shipping of purchased goods.
email or instant message. Fraudsters often forge these links to make them look convincing. A shopping, banking or any other Web site where sensitive information should have an "S" after the letters "http" (i.e. https:// www.yourbank.com not http://www.yourbank.com). The "s" stands for secure and should appear when you are in an area requesting you to login or provide other sensitive data.
While you may not directly pay for the software or service with money, the free software or service you asked for may have been bundled with advertising software ("adware") that tracks your behavior and displays unwanted advertisements. You may have to divulge personal information or purchase something else in order to claim your supposed content winnings. If an offer looks so good it's hard to believe, ask for someone else's opinion, read the fine print, or even better, simply ignore it.
Windows Action Center Windows provides a central area from where you can control the security settings of your computer, helping you to protect it from Internet attacks and ensuring that the latest security updates have been downloaded and installed on your computer. To open the Action Center, click on Start and Security > Action Center.
Windows Firewall Windows has a firewall that protects your computer when connected to the Internet. It stops programs from accessing the Internet without your permission. Certain programs need access to the Internet to function properly, or even to function at all. If this is the case, you will usually be asked to allow access when you install a program, or the first time you use it. To check firewall settings, click on Start > Control Panel > System and Security > Windows Firewall.
Caution: Please note that most security software suites provide similar functionality and will disable Windows Firewall in order to improve system performance. Windows Updates If you have an active Internet connection, Windows can check for important updates for your computer and install them automatically. These updates include security patches and program updates that can improve your computing experience and help protect your computer against new viruses and attacks.
Note: Windows Defender works with your Windows Update settings to automatically install the latest definitions. Caution: Please note that most security software suites provide similar functionality and will disable Windows Defender in order to improve system performance. User Account Control The User Accounts control panel can help prevent unauthorized changes to your computer.
Note: You may turn off the User Account Control Messages (not recommended) in the User Account Control settings window. Internet Explorer security settings Internet sites use small files called cookies to keep track of user preferences and information. You can adjust your Internet browser's security settings to determine how much -or how little- information you are willing to accept from a Web site. To access Internet Explorer security settings: 1. In Internet Explorer, click on Tools > Internet Options. 2.
HELPDESK SAFE COMPUTING To make the most of your new computer and ensure it runs smoothly for a long time, you should use the programs below and regularly perform the actions described in this guide. Maintenance Recommended maintenance tasks There are several tasks you should perform periodically (about once per month) to ensure your computer stays in good health: Error checking Using the Check Disk tool regularly prevents your system from getting unreliable and information getting lost.
3. Tick Automatically fix file system errors in the options area. If you tick Scan for and attempt recovery of bad sectors, your computer will carry out the physical error checking when you next restart your computer. Click on Start to proceed. Disk Cleanup The Disk Cleanup Wizard helps free up space on your disk drive. It searches your drive and displays unused files, such as temporary Internet files, files in the Recycle Bin and other temporary files that you may safely delete. 1.
Disk Defragmenter With the creation and deletion of files over time, scattering occurs all over the hard disk area and affects performance. The Disk Defragmenter helps you rearrange the items stored on your hard drive to make your computer run faster and more efficiently. Running the Disk Defragmenter once a month (depending on computer usage) will decrease wear and tear on your hard drive and thus decrease the chance of a fault developing at a later date. 1.
Manage your hard disk drive (HDD) Check the remaining free space on your hard disk drive 1. Click on Start > Computer. 2. Right-click on the Gateway icon and select Properties. 3. The Hard Disk Properties window displays the amount of used space and free space on your hard disk. If your hard disk is almost full (less than 200 MB remaining), you should consider freeing some space. To see easily how much space is used and how much is left, simply place your pointer over the hard disk drive icon.
2. Uninstall the programs you no longer use: Click on Start Features. > Control Panel > Programs > Programs and 3. Archive files on an external hard disk drive, recordable CDs or DVDs (if your computer is equipped with a CD or DVD writer) and delete them from the hard disk. Run Windows System Tools Windows includes some convenient tools to keep your computer in good shape.
Windows System Restore. System Restore monitors changes to your computer and automatically creates restore points that store your computer’s configuration each time a major change occurs (such as installing programs). It can undo harmful changes to your computer and restore settings and performance without removing your personal data files (such as documents, browsing history, photos, favorites, or emails). Note: If you only need to uninstall a program, do not use System Restore.
If you cannot access the Windows desktop: 1. Press the Alt+F10 key upon start-up when the Gateway logo appears. This will open the Recovery Program. 2. Select Windows System Restore and click Next. Your computer will automatically restart and open System Restore. System Restore options Restore your computer to an earlier time This option will return to your computer to how it was on an earlier date, without affecting your personal documents or emails (it will not restore lost documents either).
Create a Restore Point Windows creates restore points automatically at regularly scheduled times or before certain programs or drivers are installed. This option allows you to create your own restore points when you need to. 1. Click Start > Control Panel > System and Security > System. Click on System protection in the sidebar and then click the Create... button. 2. Enter a description to identify this restore point. System Restore automatically adds the date and time to this name. 3.
• Perform updates when prompted by Windows Action Center. • Use Microsoft Windows Automatic Updates. • Run Windows Update. Internet security Norton Internet Security, combined with other security applications can protect your computer from Internet attacks and ensure that the latest security updates have been downloaded and installed on your computer. Norton Internet Security performs automatic updates through Live Update.
Windows Remote Assistance Remote Assistance allows a Windows user to temporarily take over a remote Windows computer over a network or the internet to resolve issues. Remote Assistance makes it possible to diagnose and repair problems with a computer without personally visiting it. You can access Remote Assistance by clicking on Start > All Programs > Maintenance > Windows Remote Assistance.
RECOVERY GATEWAY RECOVERY MANAGEMENT Note: Gateway Recovery Management is only available with a preinstalled Windows operating system. If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To ensure you can recover your computer when needed, you should create a recovery backup as soon as possible.
2. To create recovery discs for the hard drive’s entire original contents, including Windows and all factory-loaded software and drivers, click Create factory default disc. - OR To create recovery discs for only the factory-loaded software and drivers, click Create driver and application backup disc. Important: We recommend that you create each type of recovery disc as soon as possible.
The Create Backup Disc dialog box opens. This dialog box tells you the number of blank, recordable discs you will need to complete the recovery discs. Make sure that you have the required number of identical, blank discs ready before continuing.
3. Insert a blank disc into the drive indicated in the Backup to list, then click Next. You will be shown the backup progress on the screen. The drive ejects each disc as it completes burning it. 4. Remove the disc from the drive and mark it with a permanent marker. Important: Write a unique, descriptive label on each disc, such as ‘Windows Recovery Disc 1 of 2’ or ‘Apps/Drivers Recovery disc’. Make sure you keep the discs in a safe place that you will remember. 5.
RECOVERING YOUR SYSTEM If Gateway support did not help fix your problem, you can use the Gateway Recovery Management program. This will restore your computer to the same state as when you purchased it, while giving you an option to retain all settings and personal data for later retrieval. To recover your system: 1. Perform minor fixes. If only one or two items of software or hardware have stopped working correctly, the problem may be solved by reinstalling the software or the device drivers.
If nothing else has solved the problem and you want to reset your system to factory condition, see “Returning your system to its factory condition” on page 88. Types of recovery Recovering pre-installed software and drivers As a troubleshooting step, you may need to reinstall the software and device drivers that came pre-installed on your computer from the factory. You can recover using either your hard drive or the backup you have created.
2. Click on the Restore tab, then click Reinstall Driver or Applications. The Gateway Application Recovery main menu opens. 3. Click on Contents. A list of software and device drivers opens. 4. Click on the install icon for the item you want to install, then follow the on-screen prompts to complete the installation. Repeat this step for each item you want to reinstall.
Help: For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in the Search Help box, then press Enter. To return to a restore point: 1. Click on Start > Control Panel > System and Security > Action Center, then click on Recovery. 2. Click on Open System Restore, then Next. 3. Click on he restore point you want, click on Next, then Finish. A confirmation message box appears. 4. Click on Yes.
• If you cannot run Windows and your original hard drive is still working, see “Recovering from the hard drive during startup” on page 90. • If you cannot run Windows and your original hard drive has been completely re-formatted or you have installed a replacement hard drive, see “Recovering from your recovery discs” on page 90. Recovering from within Windows To reinstall Windows and all pre-installed software and drivers: 1.
Recovering from the hard drive during startup To reinstall Windows and all pre-installed software and drivers: 1. Turn on your computer, then press Alt+F10 during startup. Gateway Recovery Management opens. 2. Click on Restore system from factory default. Caution: Continuing the process will erase all files on your hard drive. 3. Click on Next. Your hard drive’s original, factory-loaded contents are recovered. This process will take several minutes.
6. Your computer will restart. 3. During startup, press F12 to open the boot menu. The boot menu allows you to select which device to start from, such as the hard drive or an optical disc. 4. Use your arrow keys to select the line CDROM/DVD (this line may start with ’IDE 1...’), then press Enter. Windows installs from the recovery disc you inserted. 5. Insert the second recovery disc when prompted, then follow the onscreen prompts to complete the recovery.
REGULATORY INFORMATION WIRELESS DEVICES Caution: Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service information. Caution: The transmitting device embedded in this computer may not be used with any antenna other than the one provided with the computer. Warning: Using wireless devices while flying in aircraft is prohibited.
when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your computer, is well below the RF exposure limits as set by the FCC. The wireless devices installed in this system are intended to be used indoors. In some areas, use of these devices outdoors is prohibited.
CALIFORNIA PROPOSITION 65 WARNING This product contains chemicals known to the State of California to cause cancer, birth defects, and/or other reproductive harm. For additional information regarding this product warning, go to www.gateway.com/prop65. MERCURY WARNING THE LAMP IN THIS DISPLAY CONTAINS MERCURY. DISPOSE ACCORDING TO LOCAL, STATE, AND FEDERAL LAW.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state tariffs.
Wireless devices that may be in your system are only qualified for use in Canada if an Industry Canada ID number is on the system label. Caution: Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution: The transmitting device embedded in this computer may not be used with any antenna other than provide with the computer. Caution: The 802.
TELECOMMUNICATIONS PER INDUSTRY CANADA CS-03 (FOR PRODUCTS FITTED WITH AN ICCOMPLIANT MODEM) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
EN60950-1: Product Safety. If your computer includes a telecommunication network board, the input/output socket is classified as Telecommunication Network Voltage (TNV-3). Note for computers equipped with wireless controllers and wired modems: Hereby, Gateway, declares that the wireless devices provided with this computer include a low power radio transmitter in full compliance with the essential requirements and other relevant provisions of Directive 1999/05/EC for Low Voltage, EMC and RF of the R&TTE.
Remote earths To prevent electrical shock, connect all local (individual office) computers and computer support equipment to the same electrical circuit of the building wiring. If you are unsure, check the building wiring to avoid remote earth conditions. Building supply Only connect the equipment to a building supply that is in accordance with current wiring regulations in your country. In the U.K., these are the IEE regulations.
agency approval marking. The cord must be suitable for use in the end-user country. Consult your dealer or the local electrical authorities if you are unsure of the type of power cord to use in your country. Cables For cables which are not delivered with the Product in the computer's packaging: The EMC performance of the system is guaranteed only if the cable and interface use efficient shielding.
LASER COMPLIANCE STATEMENT The optical devices are tested and certified to be compliant with International Electrotechnical Commission IEC60825-1 and European EN60825-1 standards for Class 1 laser products. Class 1 laser products are not considered hazardous. The optical devices are designed such that there is never human access to laser radiation above a Class 1 level during normal operation or prescribed maintenance conditions.
ENVIRONMENT OUR COMMITMENT TO ENVIRONMENTAL PROTECTION Environment has been at the heart of our products. Gateway is committed to limit the environmental impact of its products during product lifecycle. Starting at design phase, with a very strict procurement policy, maximum attention is given to electronic components in order to limit their weight in heavy metals such as lead, cadmium, chromium, mercury, etc. Suppliers are asked, for each part of any product, to respect all regulations.
with your local authority, or by returning your old equipment to your retailer if you are replacing it. For information, visit www.gateway.com/about/corp_responsibility/ environment.php. Battery disposal (when applicable) Before disposing of your equipment ensure that you have removed any batteries that may be fitted in the equipment. European law states that batteries must be collected for disposal separately from household waste. Do not throw your used batteries in the dustbin.
S O F T W A R E L IC E NS E Note: Most of the software applications are already preinstalled on your Gateway computer. They are ready to use or to set up. However, some titles require a CD or DVD to run. You will find these discs in your computer's packaging. Gateway License Agreement (CD and/or DVD Products). This copy of the original is your proof of license. Please treat it as valuable property. Important! Read carefully before installing the software. The following License Agreement applies to you.
is not “in use.” If the anticipated number of users of the SOFTWARE will exceed the number of applicable Licenses, then you must have a reasonable mechanism or process in place to assure that the number of persons using the SOFTWARE concurrently does no exceed the number of Licenses.
The Free Software is distributed in the hope that, but it will be useful WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. The provisions of the GNU General Public License shall always apply. You may access http://www.gnu.org directly to obtain a copy of the GPL or write to the free Software Foundation, Inc. and request a copy. The address of the Free Software Foundation, Inc is: 59 Temple Place - Suite 330, Boston, MA, 02111-1307, USA.
I NDEX A Audio CDs .............................................................. 40 Autoplay ................................................................. 42 B Batteries ............................................................... 104 maximizing life .......................................... battery disposal ............................................... 104 optimizing..................................................... battery pack removing ......................................................
E Electronic Program Guide ............................ 41 Epilepsy warning ............................................... 12 Environment ...................................................... 103 Error checking ..................................................... 71 F Firewall ............................................................. 59, 67 front view .............................................................. 20 G Gateway Updater ..............................................
N network ................................................................... 26 Norton Internet Security ........................ 57, 62 Network connections ...................................... 52 P ports .......................................................................... 25 PowerDVD ............................................................. 41 Power cords ............................................................. 9 R Recovery Removing hardware ........................................
V view front .................................................................. 21 left ..................................................................... 21 rear .................................................................... 20 right .................................................................. 22 W Warranty.................................................................... 7 Welcome Center ................................................ 37 WiFi ...........................................
