Owner's Manual

100
www.gateway.com
Chapter 9: Troubleshooting
■ Save your files to another drive. If the hard drive is full, copy any
files not regularly used to backup media, then delete them from the
hard drive.
You see a “Data error” message
This may be the result of a defective area on the hard drive. To fix hard
drive problems, run the Error checking program.
The hard drive cannot be accessed, or you see a “General failure
reading drive C” error message
■ Make sure that the hard drive is installed correctly. Remove it, firmly
reinsert it, then restart your notebook. For more information, see
“Replacing the hard drive kit” on page 68.
■ If your notebook has been subjected to static electricity or physical
shock, you may need to reinstall the operating system.
Internet
You cannot connect to the Internet
■ If you are using a dial-up modem, make sure that the modem cable
is plugged into the modem jack and not the Ethernet network jack.
See “Back” on page 13 to make sure that the connections have been
made correctly.
-OR-
Help and
Support
For more information about file management, click Start,
then click Help and Support. Type the keyword file
management in the Search box ,
then click the arrow.
Tips & Tricks For instructions on fixing hard drive problems, see
“Checking the hard drive for errors” in
Using Your
Computer
which has been included on your hard drive. To
access this guide, click Start, All Programs, then click
Gateway Documentation.