MG1 SERVICEGUIDE ®
Revision History Please refer to the table below for the updates made on the MG1 service guide. Date Chapter Updates Service guide files and updates are available on the ACER/CSD web. For more information, refer to http://csd.acer.com.tw Copyright © 2008 Gateway, Inc. All rights reserved. Gateway, Gateway Country, the Gateway stylized logo, and the black-and-white spot design are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries.
Contents Chapter 1: System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Using the optional multimedia panel . . . . . . . . . . . . . . . . . . . . . . . . 32 Using the optional webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Chapter 2: System utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
www.gateway.com Replacing the modem jack/USB board . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Replacing the fan(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Chapter 4: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Diagnosing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 System test procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Microsoft® Windows® Vista Environment Test . . . . . . . . . . . . . . . . . . . .176 Appendix C: Online support information . . . . . . . . . . . . . . . . . . .
CHAPTER1 System specifications • • • • • Preface Features System block diagram Hardware specifications and configurations Notebook product tour 1
CHAPTER 1: System specifications Preface Conventions The following conventions are used in this manual: Indicates a potential for personal injury. Caution Indicates a potential loss of data or damage to equipment. Important Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task. General information Before using this information and the product it supports, read the following general information.
www.gateway.com Display and graphics • 17" WUXGA/WSXGA TFT LCD display panel VGA Memory: XXX VGA Controller: XXX Dual independent display support 16.7 million colors MPEG-2/DVD hardware-assisted capability (acceleration) MPEG-2/DVD decoding (for selected models) WMV9 (VC-1) support (acceleration) WMV9 (VC-1) and H.
I/O Ports and devices • • • • • • • • • Modem (RJ11) (optional) Ethernet (RJ45) IEEE1394 eSATA Headphone/SPDIF Audio Out Microphone in DC in jack for AC adapter ExpressCard™/54 slot Fingerprint reader (optional) 5-in-1 card reader (SD™, MMC, MS, MS PRO, xD) HDMI™ port with HDCP support (optional) Kensington lock slot Environment • • Operating: 32 °F to 90 °F (0 °C to 35 °C) Non-operating: -4 °F to 140 °F (-20 °C to 60 °C) Humidity (non-condensing): Operating: 10% to 90% Non-operating: 5% to 95% 4
System block diagram 5
Hardware specifications and configurations CPU Item Specification CPU type Intel Merom Core Duo and Merom-Lite Core logic Intel GM45/GL40 + ICH9M/ICH9ME CPU package Socket-P, µFCPGA CPU core voltage Controllers Item Controller Core logic Intel GM45/GL40/PM45 + ICH9M/ICH9ME VGA ■ ■ LAN ■ ■ Intel Crestline-GM Nvidia NV8E-GT/NB9E-GT RealTek RTL8111C-GR Marvell 88E8057 USB 2.0 Super I/O controller Modem Agere Delphi AM5 (MDC 1.
BIOS Item Specification BIOS vendor Phoenix BIOS Version ■ ■ 9C.XX 94.XX BIOS ROM type BIOS ROM size BIOS package Supported protocols ■ ACPI 1.0b/2.0/3.0 compliance ■ PCI 2.2 or later ■ System/HDD Password Security Control ■ INT 13H Extensions ■ PnP BIOS 1.0a ■ SMBIOS 2.4 or later ■ BIOS Boot Specification ■ Simple Boot Flag 1.0 ■ Boot Block ■ PCI Bus Power Management Interface Specification ■ USB Specification 1.1/2.
CHAPTER 1: System specifications Item Specification Supports memory size per socket ■ Supports maximum memory size ■ Supports SO-DIMM type ■ ■ ■ ■ Supports SO-DIMM Speed ■ ■ 2 GB per SO-DIMM 4 GB per SO-DIMM 4 GB 8 GB DDR 2 Synchronous DRAM DDR 3 Synchronous DRAM 533/667MHz DDR 2 800/1066MHz DDR 3 Supports SO-DIMM voltage Supports SO-DIMM package 200-pin SO-DIMM Memory module combinations You can install memory modules in any combinations as long as they match the above
www.gateway.com Item Specification Features ■ Unified Shader Architecture ■ Support Microsoft® DirectX® 10 Shader Model 4 ■ Geometry Instancing 2.0 ■ SGI OpenGL® 2.
CHAPTER 1: System specifications Memory card reader Item Specification Controller RTS5158 Cards supported Support 5-in-1 card reader (MMC, MS, MS-pro, SD, and xD) Compliancy ■ Complies to SDIO Host Interface Specification Rev 1.0 ■ Supports MMC, MMCplus, SD Memory, and SDIO cards ■ SDIO Version 1.10 compliant with High-Speed Mode ■ SD Host Interface Specification v1.0 ■ SD Host Interface Specification v2.
www.gateway.com Item Specification Internal speaker/quantity 2 speakers (1.5 W per channel) Features ■ ■ ■ 97 dB SNR DACs & 90 dB SNR ADCs Enable VoIP function Subwoofer support Wired LAN Item Specification LAN chipset RealTek RTL8111C-GR Marvell 88E8057 Supports LAN protocol 10/100 Mbps LAN connector type RJ45 LAN connector location Left side Features ■ ■ ■ Integrated 10/10 BASE-T transceiver PCIe v1.
CHAPTER 1: System specifications Item Specification Protocol ■ ■ ■ ■ Interface IEEE 802.11a IEEE 802.11b IEEE 802.11g IEEE 802.11 Draft-N PCI bus (mini PCI socket for wireless module) Modem Item Specification Chipset Agere Delphi AM5 Form factor MDC 1.5 form factor Protocol ■ ■ ■ ■ ■ Interface ITU-T V.92, V.90 data mode with auto-fallback to, V.34, V.32terbo, and V.32bis. V.42 LAPM and MNP 2-4 error correction. V.44, V.42bis, and MNP 5 data compression.
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CHAPTER 1: System specifications Item Specification Sensor CMOS 1/4 Power 5V Built-in microphone Yes LED On/Off Software Gateway Camera Assistant Fans CPU Temperature Fan Speed (rpm) Acoustic Level (dBA) Throttling 50%: % is controlled by operating system.
www.gateway.com Power supply Item Specification Vendor ■ ■ Delta Hipro Input rating 90V AC to 264V AC, 47Hz to 63Hz Maximum input AC current 1.5A (max) Output rating 19V DC, 4.74A to 6.32A, 90W to 120W Power savings ACPI mode Power Management Mech. Off (G3) All devices in the notebook are turned off completely. Soft Off (G2/S5) OS initiated shutdown. All devices in the notebook are turned off completely.
CHAPTER 1: System specifications Notebook product tour Important Case color may vary from that shown in the pictures. Front Power indicator LCD panel release latch Wireless network switch Battery charge indicator Component Icon Power indicator Description ■ ■ ■ LED on - Notebook is on. LED blinking - Notebook is in Sleep or Hybrid Sleep mode. LED off - Notebook is off. Battery charge indicator LED blue - Battery is fully charged. LED purple - Battery is charging.
www.gateway.com Component Icon Description Ventilation fan Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook. Caution: Provide adequate space around your notebook so air vents are not obstructed.
CHAPTER 1: System specifications Component Icon Description eSATA jack (optional) eSATA Connect an external SATA hard drive to this optional jack. Monitor port Plug an analog VGA monitor or projector into this port. Back Power connector Ventilation fan Modem jack Component 18 Icon Description Ventilation fan Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.
www.gateway.com Bottom Battery Battery latch Battery lock Online Support: Tech Support Phone: Hours: Model: S/No: Customer care label Memory bay Hard drive bay Component Icon Description Memory bay Memory modules are located in this bay. Battery latch Slide to release the battery. Battery Provides power when the notebook is not plugged into AC power. Battery lock Slide to unlock the battery. Customer Care label Includes the Customer Care contact information.
CHAPTER 1: System specifications Keyboard area Power button Multimedia panel Speaker Speaker Keyboard Status indicators Touchpad Fingerprint reader Component 20 Icon Description Keyboard Provides all the features of a full-sized, computer keyboard. Speakers Provide audio output when headphones or amplified speakers are not plugged in. Power button Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode.
www.gateway.com LCD panel Optional webcam Optional microphone Optional webcam status indicator Component Description Microphone (optional) Use to talk through when making Voice over Internet Protocol (VoIP) calls. Important: The optional microphone is only available when purchased with the optional webcam. Webcam (optional) Use to let others see who they are communicating with when making VoIP calls. Webcam status indicator (optional) Turns on when the webcam is turned on.
CHAPTER 1: System specifications Using the status indicators Important If none of the indicators are on, you may need to press FN+F1 to toggle the status indicators on. Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used. The status indicators are located below the touchpad.
www.gateway.com Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows and function keys for specific system operations. Function keys/ System keys Navigation keys Numeric keypad FN key Windows key Application key Arrow keys Key types The keyboard has several different types of keys.
CHAPTER 1: System specifications Press and hold FN, then press this system key... To... Toggle the status indicators on or off. Turn the optional IEEE 802.11 wireless network radio on or off. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 communication devices are examples of devices that provide wireless communication.
www.gateway.com Press and hold FN, then press this system key... To... Skip ahead one CD track or DVD chapter. Increase the brightness of the display. Decrease the brightness of the display. Increase volume. Decrease volume. Mute the sound. Press the key combination again to restore the sound. Using the optional fingerprint reader Your notebook may include a fingerprint reader that provides enhanced security and convenience.
CHAPTER 1: System specifications Features include: • Secure logon to Windows and fast user switching between user accounts • Password bank feature which records and replays passwords used in Windows and Web-based applications • A safe or folder for storing encrypted files that only a user with a matching fingerprint can access • Boot level security that requires a fingerprint authentication before the system will boot to Windows • Scrolling so you can use the fingerprint reader in place of the touchpad Ru
www.gateway.com 4 If you want to run the TouchStrip Tutorial, leave the Run interactive tutorial check box selected, then click Next. The TouchStrip Tutorial runs. After you have completed the tutorial, the Enrollment screen appears. -ORIf you do not want to run the TouchStrip Tutorial, click to uncheck the Run interactive tutorial check box, then click Next. The Enrollment screen appears. 5 Click the button above the finger you are enrolling. A new box appears with three empty circles in it.
CHAPTER 1: System specifications 7 Repeat step Step 6 two more times, then click Next. The Advanced Security screen appears. 8 Type a password in the Backup password box, type the same password in the Retype password box, then click Next. 9 Click Finish. Using the Fingerprint Control Center The Fingerprint Control Center lets the administrator of the notebook control how the fingerprint reader is used.
www.gateway.com 3 Click the yellow arrow in front of an option, then click the option or setting you want to change. Using the password bank The password bank stores registrations to your favorite secure Web sites so that you can access them without having to re-enter your username and password each time you want to log into the site. Tip The password bank also works with many computer programs that require entering a username and password.
CHAPTER 1: System specifications Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Scroll zone Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program. You can use the EZ-Pad left and right buttons below the touchpad to select objects.
www.gateway.com To... Do this... Move the pointer on the screen. Move your finger around on the touchpad. If you run out of space and need to move the pointer farther, lift your finger, move it to the middle of the touchpad, then continue moving your finger. Select an object on the screen. Position the pointer over the object. Quickly press and release the left button once. This action is called clicking. Start a program or open a file or folder. Position the pointer over the object.
CHAPTER 1: System specifications Using the optional multimedia panel Capacitive volume control Windows Hotstart Mute sound Instant On Audio Skip ahead Instant On Video Skip back Play/Pause Stop Button Description Windows Hotstart—Turns on the notebook (if turned off) and opens Media Center (Windows Vista Home Premium or Windows Vista Ultimate) or Windows Media Player (Windows Vista Home Basic). Important: You can use this button if the notebook is turned on, turned off, or in Sleep or Hibernate mode.
www.gateway.com Using the optional webcam You can use the optional webcam with many of the available Internet chat programs to add video and audio to your chat session. In addition, by using the software included with the webcam, you can take pictures or create video clips.
CHAPTER 1: System specifications To use the webcam: (Start), All Programs, Camera Assistant Software, then click Camera Assistant Software. The Camera Assistant Toolbar opens. 1 Click -ORRight-click (Camera assistant software) on the taskbar, then click Show Toolbar. The Camera Assistant Toolbar opens. Button Icon Description Start camera Turns on the camera and opens the preview screen. Effects Adds a decoration or border to your picture.
www.gateway.com 2 Click (Start camera). The Camera Assistant opens. 3 Click one of the following: Button Icon Description Snapshot Take a picture of what is currently in the preview screen. Video recording Create a video recording. Audio recording Create an audio recording. Functions Change a setting or access online help. Resolution Change the size of the picture. Mute Turn audio capture on or off. Effects Add a decoration or border to your picture.
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CHAPTER2 System utilities • BIOS Setup Utility • BIOS flash utility • Removing a password lock 37
CHAPTER 2: System utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into the notebook’s BIOS (Basic Input/Output System). The notebook was shipped already properly configured and optimized. However, if the user encounters configuration problems, you may need to run Setup. Important Also see Chapter 4 “Troubleshooting” on page 143. To run the BIOS Setup Utility: 1 Turn on the notebook. You will see Press to enter Setup at the bottom of the screen.
www.gateway.com BIOS Setup Utility screens Important The screens shown in this section are for informational purposes only. Screen information varies by model, features ordered, and location. Main screen The Main screen allows the user to set the system time and date as well as view a summary of your notebook hardware information. Parameter Description System Time Sets the system time. The hours are displayed in a 24-hour format. System Date Sets the system date.
CHAPTER 2: System utilities Advanced screen The Advanced screen allows the user to configure advanced notebook features. The table below describes the parameters found on this screen. 40 Parameter Description Format/Option Legacy USB Support Specifies if the USB devices work under MS-DOS or CMOS SETUP. Option: Enabled or Disabled Extreme CPU Speed Specifies to speed of a GExtreme CPU. SATA Mode Specifies the SATA controller mode.
www.gateway.com Security screen The Security screen contains parameters that help safeguard and protect your notebook from unauthorized use. Important Refer to “Removing a password lock” on page 49 if you need to know how to remove a Hard Drive or BIOS Password. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. .
CHAPTER 2: System utilities Parameter Description Option Fixed disk boot sector Write protects the boot sector on the hard drive to protect against viruses. Normal or Write Protect Password on Boot Defines whether a password is required or not while the events defined in this group happened. The sub-options all require the Supervisor password for changes and should be grayed out if the User password was used to enter the Setup Utility.
www.gateway.com 4 Press ENTER. After setting the password, the value of Supervisor Password changes to Set. 5 Optional: you can enable the Password on Boot parameter. 6 When you are done, press F10 to save your password and exit the BIOS Setup Utility or you can proceed to setting the User password. To set the User password: 1 Press ↑ or ↓ to highlight Set User Password, then press ENTER. The Set User Password box opens. 2 Type a password in the Enter New Password field.
CHAPTER 2: System utilities Changing a Password To change a password: 1 Press ↑ or ↓ to highlight Set Supervisor Password or Set User Password, then press ENTER. The Set Supervisor Password or Set User Password box opens. 2 Type the current password in the Enter Current Password field, then press ENTER. Important If you enter an incorrect current password, the screen displays the following. Press ENTER, then re-enter the current password. 3 Type a password in the Enter New Password field.
www.gateway.com 4 Retype the password in the Confirm New Password field. Important If you do not enter the same new password and confirm new password, the screen displays the following. Press ENTER, then re-enter the new password and confirmation password. 5 Press ENTER. The screen displays the following. 6 Press ENTER. 7 When you are done, press F10 to save your password and exit the BIOS Setup Utility.
CHAPTER 2: System utilities Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices include the onboard hard disk drive and the optical drive. Follow the instructions in Item Specific Help to change to boot order of the notebook devices. Exit The Exit screen contains options for leaving the BIOS Setup Utility and starting Windows. The table below describes the options on this screen.
www.gateway.com Option Description Discard Changes Load previous values from CMOS for all SETUP items. Save Changes Save your changes to CMOS.
CHAPTER 2: System utilities BIOS flash utility Use the BIOS flash memory update for the following conditions: • Install new versions of system programs. • Install a new BIOS with updated features or options. • Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. Important Make sure that emm386.exe and himem.sys are not loaded into memory when using Phlash. Caution Use the AC adapter power supply when you run the Phlash or Nkbcf utility.
www.gateway.com Removing a password lock This section provides you with instructions to remove a hard drive or Supervisor password lock. Removing a HDD password lock If you type the wrong HDD password three times in a row, the error message Hdd password error code is displayed on the screen and the HDD is locked.
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CHAPTER3 Replacing notebook components • • • • • • • • • • • • • • • • • • • • • • • • • • • • Preventing static electricity discharge Preparing your work space Tools required Preparing the notebook Adding or replacing memory modules Replacing the main cooling assembly Replacing the processor Replacing the IEEE 802.
CHAPTER 3: Replacing notebook components Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, remove the battery, and unplug the power cord, modem cable, and network cable before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook.
www.gateway.com Preparing your work space Before performing maintenance on the notebook, make sure that your work space and the notebook are correctly prepared. • Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work mat. • Use a stable and strong table, and make sure that the table top is large enough to hold each component as you remove it. • Use bright lighting to make part identification easier. • Keep your work surface free from clutter and dust that may damage components.
CHAPTER 3: Replacing notebook components Tools required To disassemble the notebook, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge v • Flat screwdriver v • Phillips screwdriver v • Scribe or non-marring tool v • Tweezers v 54
www.gateway.com Preparing the notebook To prepare the notebook for maintenance: 1 Make sure that the disc drive is empty. 2 3 4 5 Turn off the notebook. Close the LCD panel. Disconnect the AC adapter, modem cable, and network cable. Disconnect all peripheral devices connected to the notebook and remove any Express Cards and memory cards. 6 Remove the battery. For more information, see “Removing the battery” on page 55.
CHAPTER 3: Replacing notebook components Adding or replacing memory modules Important Use only memory modules designed for this Gateway notebook. Tools you need to complete this task: Phillips #0 screwdriver Memory bay To add or replace memory modules: 1 Complete the steps in “Preparing the notebook” on page 55. 2 Loosen the memory bay cover screws (these screws cannot be removed).
www.gateway.com 3 Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite the thumb notch. Thumb notch 4 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Clip Clip 5 Pull the memory module out of the slot. 6 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot.
CHAPTER 3: Replacing notebook components Replacing the main cooling assembly Tools you need to complete this task: v Phillips #0 screwdriver Screws removed during this task: 4 black M2×5 (main cooling assembly) (Optional) Additional materials you need to complete this task: • X-23-7762 thermal grease Cooling assembly bay To replace the main cooling assembly: 1 Complete the steps in “Preparing the notebook” on page 55. 2 Loosen the cooling assembly bay cover screws (these screws cannot be removed).
www.gateway.com 3 Use the thumb notch to lift the cooling assembly bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite the thumb notch. Thumb notch 4 Loosen or remove the screws that secure the main cooling assembly to the system board. Use the numbers stamped in the metal next to each screw and loosen the screws in reverse numerical order (start with 5, then 4, then 3, then 2, then 1).
CHAPTER 3: Replacing notebook components 6 Remove any thermal grease residue from the processor using a soft cloth and isopropyl alcohol. 7 Place new thermal grease on the processor. Use only enough to cover the CPU die. 8 Make sure a thermal pad is placed between the main cooling assembly and other components as shown. Thermal pad Thermal grease 9 Insert the new main cooling assembly into the notebook. 10 Tighten the screws that secure the main cooling assembly to the system board.
www.gateway.com Replacing the processor Tools you need to complete this task: v Phillips #0 screwdriver Flat-blade driver Additional materials you need to complete this task: • X-23-7762 thermal grease Screws removed during this task: 4 black M2×5 (main cooling assembly) (Optional) To replace the processor: 1 Complete the steps in “Preparing the notebook” on page 55. 2 Remove the cooling assembly by following the steps in “Replacing the main cooling assembly” on page 58.
CHAPTER 3: Replacing notebook components 4 Remove the old processor from the system board. 5 Install the new processor onto the system board making sure that Pin 1 on the processor (indicated by the silk-screened arrow on the corner of the processor) aligns with Pin 1 on the processor socket (indicated by the absence of a pin hole in the processor socket), then use a flat-blade screwdriver to turn the processor lock screw 1/4-turn clockwise.
www.gateway.com Replacing the IEEE 802.11 wireless card Tools you need to complete this task: Phillips #0 screwdriver Screws removed during this task: 2 black M2×3 (IEEE 802.11 wireless card) Wireless bay To replace the IEEE 802.11 wireless card: 1 Complete the steps in “Preparing the notebook” on page 55. 2 Loosen the wireless bay cover screws (these screws cannot be removed).
CHAPTER 3: Replacing notebook components 3 Use the thumb notch to lift the wireless bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite the thumb notch. Thumb notch 4 Unplug the antenna cables. Note which color cable is connected to each of the connectors. Important The number of antenna cables varies by the type of wireless network used by the notebook. IEEE 802.11N cards typically have three antenna cables.
www.gateway.com 5 Remove the wireless card screws. Screw Screw 6 Pull the card out of the slot. 7 Move the antenna cables out of the way. 8 Hold the new card at a 30-degree angle and slide it into the empty slot. This card is keyed so it can only be inserted in one direction. If the card does not fit, make sure that the notch in the card lines up with the tab in the card slot. 9 Replace the screws removed in Step 5. 10 Reattach the antenna cables to the connectors.
CHAPTER 3: Replacing notebook components Replacing the CMOS battery Important Use only CMOS batteries designed for this Gateway notebook. Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 2 black M2×3 (IEEE 802.11 wireless card) CMOS battery bay To replace the CMOS battery: 1 Complete the steps in “Preparing the notebook” on page 55. 2 Remove the optional IEEE 802.
www.gateway.com 3 Identify the type of battery used on the notebook. Some batteries are silver disks and fit within a special connector on the system board. Other batteries are encased within a special black sleeve and have a wire connector that connects to the system board. If the notebook uses a silver disk type battery: • Insert the small flat-blade screwdriver or non-marring tool under the old battery and gently pry it up until it pops out of the socket.
CHAPTER 3: Replacing notebook components • Lift the old battery off of the system board. Important The battery is held in place by double-sided tape. • Connect the new battery to the system board, then place the battery on the system board. Important Use double-sided tape to hold the new battery in place. 4 Replace the optional IEEE 802.11 wireless card by following the instructions in “Replacing the IEEE 802.11 wireless card” on page 63.
www.gateway.com Replacing the hard drive Tools you need to complete this task: Phillips #0 screwdriver Screws removed during this task: 4 chrome M3×3 (Hard drive bracket) Hard drive bay To replace the hard drive: 1 Complete the steps in “Preparing the notebook” on page 55.
CHAPTER 3: Replacing notebook components 2 Loosen the hard drive bay cover screws (these screws cannot be removed). Screw Screw Screw Screw 3 Use the thumb notch to lift the hard drive bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite the thumb notch.
www.gateway.com 4 Using the plastic tab, slide the hard drive you are replacing, then remove it. 5 If your new hard drive already includes the hard drive bracket, go to step Step 10. -ORIf you need to move the hard drive bracket from your old hard drive to your new hard drive, go to step Step 6. 6 Remove the screws that secure the hard drive to the hard drive bracket.
CHAPTER 3: Replacing notebook components 7 Remove the bracket from the old drive. 8 9 10 11 72 Insert the new drive label side up onto the bracket so the screw holes line up. Replace the screws that secure the bracket to the drive. Slide the new hard drive kit into your notebook. Replace the cover, then tighten the screws.
www.gateway.com Replacing the DVD drive Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 1 black M2.5×5 (DVD drive) DVD drive To replace the DVD drive: 1 Complete the steps in “Preparing the notebook” on page 55.
CHAPTER 3: Replacing notebook components 2 Remove the rubber insert from the bottom of the notebook. Rubber insert 3 Remove the screw that secures the DVD drive to your notebook.
www.gateway.com 4 Carefully slide the drive out of the drive bay. Tip Use a small screwdriver or other pointed tool to push on the DVD bracket and slide the drive out of the bay. 5 Slide the new DVD drive into the drive bay. Make sure that the drive fits securely in the bay. 6 Replace the screw removed in Step 3.
CHAPTER 3: Replacing notebook components Replacing the keyboard cover Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 2 black M2.5×3 (Keyboard cover) To replace the keyboard cover: 1 Complete the steps in “Preparing the notebook” on page 55. 2 Remove the two keyboard cover screws from the inside of the battery compartment. Screw Screw 3 Turn your notebook over so the top is facing up.
www.gateway.com 6 Pull the cover off the notebook by lifting the back corners of the cover. Be careful to not damage the LCD panel. Caution The cover is connected to the notebook by one or more cables. Do not pull on the cables. 7 Slide the black clip to the back of the notebook, then slide the cable out of the clip. Be careful not to touch or damage any other components. Clip 8 Optional: Slide the white power button cable connector clip to the left of the notebook, then slide the cable out of the clip.
CHAPTER 3: Replacing notebook components 11 Make sure the black keyboard cover connector clip is fully moved toward the back of the notebook, insert the cable into the connector, then slide the black clip forward to lock the connector in place. Important The cable is correctly oriented if it is not twisted. 12 Replace the keyboard cover by first inserting the tabs located on the front of the cover into the slots provided, then pressing down on the back.
www.gateway.com Replacing the keyboard Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 4 black M2.5×3 (Keyboard) 2 black M2.5×3 (Keyboard cover) 1 long black (Keyboard) To replace the keyboard: 1 Complete the steps in “Preparing the notebook” on page 55. 2 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76. 3 Remove the five keyboard screws.
CHAPTER 3: Replacing notebook components 4 Lift the back edge of the keyboard slightly, then slowly slide it toward the LCD panel to release the keyboard retaining tabs located on the front edge of the keyboard. 5 Slide the keyboard connector clip to the back of the notebook or lift the connector clip off of the cable, then slide the cable out of the clip. Be careful not to touch or damage any other components. Clip 6 Place the new keyboard keys-up on your notebook with the space bar toward you.
www.gateway.com 11 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76.
CHAPTER 3: Replacing notebook components Replacing the inverter Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 2 black M2.5×3 (Keyboard cover) 6 black M2.5×8 (LCD front panel) 2 black M2.5×5 (inverter) To replace the inverter: 1 Complete the steps in “Preparing the notebook” on page 55. 2 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76.
www.gateway.com 5 Remove the screws from the front of the LCD panel assembly. Screw Screw Screw Screw Screw Screw 6 Carefully separate the front and back of the LCD panel assembly. 7 Remove the screws connecting the inverter to the LCD panel lid. Screw Screw 8 Lift the inverter from the LCD panel assembly, then turn it over.
CHAPTER 3: Replacing notebook components 9 Disconnect the connectors from the old inverter and connect them to the new inverter. 10 Align the new inverter with the screw holes, then replace the screws removed in Step 7. 11 Press the LCD panel front and back together. Press the two halves together in several places until they click in place. You should find no loose spots or spots where the two halves do not meet. 12 Replace the LCD panel assembly screws removed in Step 5.
www.gateway.com Replacing the webcam Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 2 black M2.5×3 (Keyboard cover) 6 black M2.5×8 (LCD front panel) 2 black M2×3 (Webcam) To replace the webcam: 1 Complete the steps in “Preparing the notebook” on page 55. 2 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76.
CHAPTER 3: Replacing notebook components 5 Remove the screws from the front of the LCD panel assembly. Screw Screw Screw Screw Screw Screw 6 Carefully separate the front and back of the LCD panel assembly. 7 Disconnect the webcam cable from the webcam. 8 Remove the screws that connect the webcam bracket to the LCD panel assembly.
www.gateway.com 9 Remove the old webcam. 10 11 12 13 Install the new webcam. Replace the screws that were removed in Step 8. Reconnect the webcam cable. Press the LCD panel front and back together. Press the two halves together in several places until they click in place. You should find no loose spots or spots where the two halves do not meet. 14 Replace the LCD panel assembly screws removed in Step 5. 15 Replace the rubber inserts removed in Step 4.
CHAPTER 3: Replacing notebook components Replacing the lid latches Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 2 black M2.5×3 (Keyboard cover) 6 black M2.5×8 (LCD front panel) 2 black M2.5×5 (Lid latches) To replace the lid latches: 1 Complete the steps in “Preparing the notebook” on page 55. 2 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76.
www.gateway.com 5 Remove the screws from the front of the LCD panel assembly. Screw Screw Screw Screw Screw Screw 6 Carefully separate the front and back of the LCD panel assembly. 7 Remove the screws that connect the lid latches to the LCD panel assembly. Screw Screw 8 Remove the old lid latches. 9 Install the new lid latches. 10 Replace the screws that were removed in Step 8. 11 Press the LCD panel front and back together.
CHAPTER 3: Replacing notebook components 12 Replace the LCD panel assembly screws removed in Step 5. 13 Replace the rubber inserts removed in Step 4. 14 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76.
www.gateway.com Replacing the LCD assembly Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 2 black M2.5×3 (Keyboard cover) 2 black M2.5×8 (Hinge bottom) 4 black M2.5×3 (Keyboard) 1 long black (Keyboard) 2 black M2.5×8 (Hinge top) To replace the LCD assembly: 1 Complete the steps in “Preparing the notebook” on page 55.
CHAPTER 3: Replacing notebook components 8 Detach the LCD cable from the system board. Make sure that you grasp the plastic connector carefully and pull to unplug the LCD video cable from the notebook. Caution The LCD video cable connector is fragile. 9 Taking care to note the cables’ routing and positions as they are installed from Gateway, pull the antenna cables out from under the system board, then slide the antenna cables and LCD cables out from under the retaining clips.
www.gateway.com 12 Place the new LCD panel assembly onto the notebook, then replace the hinge screws removed in Step 10. 13 Slide the antenna cables through the retaining clips, under the system board, then into the wireless bay. 14 Lay the LCD cable along the flat area under the keyboard, then plug it into the notebook. Run your finger along the cable to re-stick the cable to the notebook. 15 Replace any tape that held the antenna wires.
CHAPTER 3: Replacing notebook components Replacing the LCD panel Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 2 black M2.5×3 (Keyboard cover) 2 black M2.5×8 (Hinge bottom) 4 black M2.5×5 (LCD panel to LCD panel lid) 4 black M2.5×3 (Keyboard) 2 black M2.5×8 (Hinge top) 1 long black (Keyboard) 6 black M2.5×8 (LCD front panel) 2 black M2.
www.gateway.com 6 Remove the rubber inserts from the front of the LCD panel assembly. Insert Insert Insert Insert Insert Insert 7 Remove the screws from the front of the LCD panel assembly. Screw Screw Screw Screw Screw Screw 8 Carefully separate the front and back of the LCD panel assembly.
CHAPTER 3: Replacing notebook components 9 Remove the screws that secure the LCD panel to the LCD panel lid. Screw Screw Screw Screw 10 Remove the inverter by following the steps in “Replacing the inverter” on page 82. 11 Disconnect the web cam by following the steps in “Replacing the webcam” on page 85. You do not need to remove the web cam. 12 Remove the old LCD panel from the LCD panel lid. 13 Place the new LCD panel into the LCD panel lid.
www.gateway.com 23 Replace the keyboard by following the steps in “Replacing the keyboard” on page 79. 24 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76. 25 Turn the notebook over so the bottom is facing up. 26 Reconnect the antenna wires to the wireless card by following the steps in “Replacing the IEEE 802.11 wireless card” on page 63. 27 Replace the wireless bay cover by following the steps in “Replacing the IEEE 802.11 wireless card” on page 63.
CHAPTER 3: Replacing notebook components Replacing the LCD panel hinges Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 2 black M2.5×3 (Keyboard cover) 2 black M2.5×8 (Hinge bottom) 4 black M2.5×3 (Keyboard) 2 black M2.5×8 (Hinge top) 1 long black (Keyboard) 6 black M2.5×8 (LCD front panel) 4 black M2.
www.gateway.com 6 Remove the rubber inserts from the front of the LCD panel assembly. Insert Insert Insert Insert Insert Insert 7 Remove the screws from the front of the LCD panel assembly. Screw Screw Screw Screw Screw Screw 8 Carefully separate the front and back of the LCD panel assembly.
CHAPTER 3: Replacing notebook components 9 Remove the screws that secure the LCD panel to the LCD panel lid. Screw Screw Screw Screw 10 Carefully raise each of the bottom corners of the LCD panel and replace the old hinges with new hinges. 11 Replace the screws that were removed in Step 9. 12 Make sure that the magnet has remained in the magnet bracket. Magnet bracket and magnet 13 Press the LCD panel front and back together. Press the two halves together in several places until they click in place.
www.gateway.com 21 Replace the wireless bay cover by following the steps in “Replacing the IEEE 802.11 wireless card” on page 63.
CHAPTER 3: Replacing notebook components Replacing the LCD assembly lid Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 2 black M2.5×3 (Keyboard cover) 2 black M2.5×8 (Hinge bottom) 2 black M2.5×5 (inverter) 4 black M2.5×3 (Keyboard) 2 black M2.5×8 (Hinge top) 2 black M2×3 (Webcam) 1 long black (Keyboard) 6 black M2.5×8 (LCD front panel) 2 black M2.5×5 (Lid latches) 4 black M2.
www.gateway.com 2 If the notebook has wireless networking built in, unplug the wireless antennas by following the steps in “Replacing the IEEE 802.11 wireless card” on page 63. 3 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76. 4 Remove the keyboard by following the steps in “Replacing the keyboard” on page 79. 5 Remove the LCD assembly by following the steps in “Replacing the LCD assembly” on page 91.
CHAPTER 3: Replacing notebook components Replacing the palm rest Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 2 black M2.5×3 (Keyboard cover) 2 black M2.5×8 (Hinge bottom) 6 black M2.5×8 (Palm rest-top) 4 black M2.5×3 (Keyboard) 2 black M2.5×8 (Hinge top) 3 black M2.5×5 (Palm rest-top) 1 long black (Keyboard) 8 black M2.
www.gateway.com 2 If the notebook has wireless networking built in, unplug the wireless antennas by following the steps in “Replacing the IEEE 802.11 wireless card” on page 63. 3 Remove the hard drive by following the steps in “Replacing the hard drive” on page 69. 4 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76. 5 Remove the keyboard by following the steps in “Replacing the keyboard” on page 79.
CHAPTER 3: Replacing notebook components 11 Remove the screws from the top of the palm rest. Note the location of the screw types and sizes. Long screw Long screw Screw Screw Screw Long screw Long screw Optional short screw Long screw Long screw 12 Lift the palm rest assembly up from the notebook. 13 Remove the touchpad board from the old palm rest by following the instructions in “Replacing the touchpad board” on page 108.
www.gateway.com 23 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 91. 24 Replace the keyboard by following the steps in “Replacing the keyboard” on page 79. 25 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76. 26 Replace the hard drive by following the steps in “Replacing the hard drive” on page 69.
CHAPTER 3: Replacing notebook components Replacing the touchpad board Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 2 black M2.5×3 (Keyboard cover) 2 black M2.5×8 (Hinge bottom) 6 black M2.5×8 (Palm rest-top) 4 black M2.5×3 (Touchpad board bracket) 4 black M2.5×3 (Keyboard) 2 black M2.5×8 (Hinge top) 3 black M2.5×5 (Palm rest-top) 1 long black (Keyboard) 8 black M2.
www.gateway.com 2 If the notebook has wireless networking built in, unplug the wireless antennas by following the steps in “Replacing the IEEE 802.11 wireless card” on page 63. 3 Remove the hard drive by following the steps in “Replacing the hard drive” on page 69. 4 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76. 5 Remove the keyboard by following the steps in “Replacing the keyboard” on page 79.
CHAPTER 3: Replacing notebook components 11 Swing the brown touchpad connector clip upward, then lift the cable out of the connector. Be careful not to touch or damage any other components. Touchpad connector Fingerprint reader connector Touchpad button board connector 12 Remove the touchpad board bracket from the notebook. 13 Remove the touchpad board from the notebook. 14 Place the new touchpad board into the notebook in the same orientation as the old board.
www.gateway.com 16 Make sure the brown touchpad connector clip is up, insert the cable into the connector, then swing the clip down to lock the connector in place. Important The touchpad cable is correctly oriented if the blue side is showing. 17 Replace the palm rest by following the steps in “Replacing the palm rest” on page 104. 18 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 91.
CHAPTER 3: Replacing notebook components Replacing the touchpad button board Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 2 black M2.5×3 (Keyboard cover) 2 black M2.5×8 (Hinge bottom) 6 black M2.5×8 (Palm rest-top) 4 black M2.5×3 (Touchpad board bracket) 4 black M2.5×3 (Keyboard) 2 black M2.5×8 (Hinge top) 3 black M2.5×5 (Palm rest-top) 1 long black (Keyboard) 8 black M2.
www.gateway.com 2 If the notebook has wireless networking built in, unplug the wireless antennas by following the steps in “Replacing the IEEE 802.11 wireless card” on page 63. 3 Remove the hard drive by following the steps in “Replacing the hard drive” on page 69. 4 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76. 5 Remove the keyboard by following the steps in “Replacing the keyboard” on page 79.
CHAPTER 3: Replacing notebook components 11 Remove the touchpad button board from the notebook. 12 Place the new touchpad button board into the notebook in the same orientation as the old board. 13 Replace the screws removed in Step 9. 14 Replace the touchpad board by following the steps in “Replacing the touchpad board” on page 108. 15 Transfer all of the ribbon cables from the old touchpad button board to the new board. Important The cables are correctly oriented if the blue sides are showing.
www.gateway.com Replacing the fingerprint reader Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 2 black M2.5×3 (Keyboard cover) 2 black M2.5×8 (Hinge bottom) 6 black M2.5×8 (Palm rest-top) 4 black M2.5×3 (Touchpad board bracket) 4 black M2.5×3 (Keyboard) 2 black M2.5×8 (Hinge top) 3 black M2.5×5 (Palm rest-top) 1 long black (Keyboard) 8 black M2.
CHAPTER 3: Replacing notebook components 2 If the notebook has wireless networking built in, unplug the wireless antennas by following the steps in “Replacing the IEEE 802.11 wireless card” on page 63. 3 Remove the hard drive by following the steps in “Replacing the hard drive” on page 69. 4 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76. 5 Remove the keyboard by following the steps in “Replacing the keyboard” on page 79.
www.gateway.com 20 Replace the wireless bay cover by following the steps in “Replacing the IEEE 802.11 wireless card” on page 63.
CHAPTER 3: Replacing notebook components Replacing the Bluetooth module Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 2 black M2.5×3 (Keyboard cover) 2 black M2.5×8 (Hinge bottom) 6 black M2.5×8 (Palm rest-top) 4 black M2.5×3 (Keyboard) 2 black M2.5×8 (Hinge top) 3 black M2.5×5 (Palm rest-top) 1 long black (Keyboard) 8 black M2.
www.gateway.com 2 If the notebook has wireless networking built in, unplug the wireless antennas by following the steps in “Replacing the IEEE 802.11 wireless card” on page 63. 3 Remove the hard drive by following the steps in “Replacing the hard drive” on page 69. 4 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76. 5 Remove the keyboard by following the steps in “Replacing the keyboard” on page 79.
CHAPTER 3: Replacing notebook components 14 Replace the keyboard by following the steps in “Replacing the keyboard” on page 79. 15 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76. 16 Replace the hard drive by following the steps in “Replacing the hard drive” on page 69. 17 If the notebook has wireless networking built in, reconnect the wireless antennas by following the steps in “Replacing the IEEE 802.11 wireless card” on page 63.
www.gateway.com Replacing the modem Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 2 black M2.5×3 (Keyboard cover) 2 black M2.5×8 (Hinge bottom) 6 black M2.5×8 (Palm rest-top) 4 black M2.5×3 (Keyboard) 2 black M2.5×8 (Hinge top) 3 black M2.5×5 (Palm rest-top) 1 long black (Keyboard) 8 black M2.
CHAPTER 3: Replacing notebook components 2 If the notebook has wireless networking built in, unplug the wireless antennas by following the steps in “Replacing the IEEE 802.11 wireless card” on page 63. 3 Remove the hard drive by following the instructions in “Replacing the hard drive” on page 69. 4 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76. 5 Remove the keyboard by following the steps in “Replacing the keyboard” on page 79.
www.gateway.com 9 Lift the modem off of the system board. 10 Turn the modem over, then unplug the modem cable from the old modem and plug the cable into the new modem. 11 Install the new modem on the system board. 12 Replace the screws remove in Step 8. 13 Replace the palm rest by following the steps in “Replacing the palm rest” on page 104.
CHAPTER 3: Replacing notebook components 14 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 91. 15 Replace the keyboard by following the steps in “Replacing the keyboard” on page 79. 16 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76. 17 Replace the hard drive by following the instructions in “Replacing the hard drive” on page 69.
www.gateway.com Replacing the speakers Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 2 black M2.5×3 (Keyboard cover) 2 black M2.5×8 (Hinge bottom) 4 black M2.5×3 (Keyboard) 2 black M2.5×8 (Hinge top) 6 black M2.5×8 (Palm rest-top) 3 black M2.5×5 (Palm rest-top) 1 black M2.5×3 (Right speaker) 2 black M2.5×3 (Left speaker) 1 long black (Keyboard) 8 black M2.
CHAPTER 3: Replacing notebook components 2 If the notebook has wireless networking built in, unplug the wireless antennas by following the steps in “Replacing the IEEE 802.11 wireless card” on page 63. 3 Remove the hard drive by following the instructions in “Replacing the hard drive” on page 69. 4 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76. 5 Remove the keyboard by following the steps in “Replacing the keyboard” on page 79.
www.gateway.com 15 Replace the keyboard by following the steps in “Replacing the keyboard” on page 79. 16 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 76. 17 Replace the hard drive by following the instructions in “Replacing the hard drive” on page 69. 18 If the notebook has wireless networking built in, reconnect the wireless antennas by following the steps in “Replacing the IEEE 802.11 wireless card” on page 63.
CHAPTER 3: Replacing notebook components Replacing the system board and VGA cooling assembly Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Additional materials you need to complete this task: • X-23-7762 thermal grease Screws removed during this task: 4 black M2×5 (main cooling assembly) (Optional) 2 black M2×3 (IEEE 802.11 wireless card) 1 black M2.5×5 (DVD drive) 2 black M2.5×3 (Keyboard cover) 4 black M2.
www.gateway.com Screws removed during this task (cont): 2 black M2×3 (Bluetooth module) 2 black M2×3 (Modem) 2 black M2.5×5 (EMI shield) (Optional) 4-6 black M2.5×5 (System board) 1 black M2.5×3 (Right speaker) 2 black M2.5×5 (VGA cooling assembly) (Optional) To replace the system board and VGA cooling assembly: 1 Complete the steps in “Preparing the notebook” on page 55.
CHAPTER 3: Replacing notebook components 12 Unplug the Bluetooth module from the system board (one connector). 13 Unplug the speakers from the system board (one connector). 14 Remove the modem by following the instructions in “Replacing the modem” on page 121. Important You can keep the modem connected to the modem cable. 15 Remove the modem cable from the system board retaining clips.
www.gateway.com 16 Remove the screw holding the right speaker to the notebook, then remove the speaker. 17 Unplug the fan(s) from the system board. 18 Remove the optional EMI shield screws.
CHAPTER 3: Replacing notebook components 19 Remove the system board screws.
www.gateway.com 20 Carefully remove the system board. 21 Turn the old system board over, then remove the optional second cooling assembly from the system board. Screw Screw Screw Screw 22 Remove any thermal grease residue from the second cooling assembly using a soft cloth and isopropyl alcohol. 23 Place thermal grease on the new system board’s graphics processor. Use only enough to cover the processor die. 24 Replace the optional second cooling assembly on the new system board.
CHAPTER 3: Replacing notebook components • The small black switch on the system board fits within the slot on the wireless network on/off switch. If it does not, the wireless network may not work. Slot • The connector between this board and the modem jack/USB board is fully connected. Connector 26 Replace the system board screws in the holes on the top of the system board removed in Step 19. 27 Replace the modem cable into the system board retaining clips.
www.gateway.com 37 If the notebook has wireless networking built in, reconnect the wireless antennas by following the steps in “Replacing the IEEE 802.11 wireless card” on page 63. 38 Replace the cooling assembly by following the instructions in “Replacing the main cooling assembly” on page 58.
CHAPTER 3: Replacing notebook components Replacing the modem jack/USB board Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Additional materials you need to complete this task: • X-23-7762 thermal grease Screws removed during this task: 4 black M2×5 (main cooling assembly) (Optional) 1 black M2.5×5 (DVD drive) 2 black M2.5×3 (Keyboard cover) 4 black M2.5×3 (Keyboard) 1 long black (Keyboard) 2 black M2.
www.gateway.com Screws removed during this task (cont.): 2 black M2×3 (Modem) 2 black M2.5×3 (Left speaker) 7 black M2.5×5 (System board) 1 black M2.5×5 (Modem jack/USB board) 1 black M2.5×3 (Right speaker) To replace the modem jack/USB board: 1 Complete the steps in “Preparing the notebook” on page 55. 2 Remove the cooling assembly by following the instructions in “Replacing the main cooling assembly” on page 58.
CHAPTER 3: Replacing notebook components 12 Remove the modem jack/USB board screw. Screw 13 Lift the old modem jack/USB board from the notebook. 14 Set the new modem jack/USB board module into the notebook, then replace the screw removed in Step 12. 15 Replace the system board by following the steps in “Replacing the system board and VGA cooling assembly” on page 128. 16 Replace the palm rest by following the steps in “Replacing the palm rest” on page 104.
www.gateway.com Replacing the fan(s) Tools you need to complete this task: v Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Additional materials you need to complete this task: • X-23-7762 thermal grease Screws removed during this task: 4 black M2×5 (main cooling assembly) (Optional) 1 black M2.5×5 (DVD drive) 2 black M2.5×3 (Keyboard cover) 4 black M2.5×3 (Keyboard) 1 long black (Keyboard) 2 black M2.5×8 (Hinge bottom) 8 black M2.5×8 (Palm rest-bottom) 6 black M2.
CHAPTER 3: Replacing notebook components Screws removed during this task: 2 black M2×3 (Modem) 1 black M2.5×3 (Right speaker) 7 black M2.5×5 (System board) 2 black M2.5×5 (Fans) To replace the fan(s): 1 Complete the steps in “Preparing the notebook” on page 55. 2 Remove the cooling assembly by following the instructions in “Replacing the main cooling assembly” on page 58.
www.gateway.com 11 Remove the fan screws. Screw Screw 12 Lift the old fan from the notebook. 13 Set the new fan into the notebook, then replace the screws removed in Step 11. 14 Replace the system board by following the steps in “Replacing the system board and VGA cooling assembly” on page 128. 15 Replace the palm rest by following the steps in “Replacing the palm rest” on page 104. 16 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 91.
CHAPTER 3: Replacing notebook components 21 If the notebook has wireless networking built in, reconnect the wireless antennas by following the steps in “Replacing the IEEE 802.11 wireless card” on page 63. 22 Replace the cooling assembly by following the instructions in “Replacing the main cooling assembly” on page 58.
CHAPTER4 Troubleshooting • • • • • • • • Diagnosing problems System test procedures Power-On Self-Test (POST) error message Index of error messages Phoenix BIOS beep codes Symptom-to-FRU error messages Intermittent problems Undetermined problems 143
CHAPTER 4: Troubleshooting Diagnosing problems Use the following procedure as a guide for diagnosing notebook problems. Important The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1 Obtain the failing symptoms in as much detail as possible. 2 Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.
www.gateway.com 6 Replace the system board. Testing the keyboard or auxiliary input device If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board. If the keyboard cable is connected correctly, run the Keyboard Test. Important Disconnect any external keyboards before testing the built-in keyboard. If the tests detect a keyboard problem, do the following one at a time.
CHAPTER 4: Troubleshooting • “Check the power adapter” on page 146 • “Check the battery pack” on page 146 Check the power adapter Unplug the power adapter cable from the notebook and measure the output voltage at the power adapter cable plug. See the following figure. Pin 1: +19 to +20.5V Pin 2: 0V, Ground • If the voltage is not correct, replace the power adapter. • If the voltage is within the range, do the following: • Replace the system board.
www.gateway.com Testing the touchpad If the touchpad doesn’t work, do the following actions one at a time to correct the problem. To test the touchpad: 1 Reconnect the touchpad cables. 2 Replace the touchpad. 3 Replace the system board. Important Do not replace a non-defective FRU. After you use the touchpad, the pointer may drift on the screen for a short time. This self-acting pointer movement can occur when a slight, steady pressure is applied to the touchpad pointer.
CHAPTER 4: Troubleshooting Index of error messages Error codes Error Codes Error Messages 006 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (The causes are shown before “Equipment Configuration Error”) 010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error 110 System is disabled. An incorrect password was entered. Battery is critically low.
www.gateway.com Error Messages FRU/Action Sequence System battery is dead - Replace and run Setup Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system. System CMOS checksum bad - Default configuration used Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system.
CHAPTER 4: Troubleshooting Error Messages FRU/Action Sequence Invalid System Configuration Data ■ ■ I/O device IRQ conflict ■ ■ ■ Operating system not found ■ ■ ■ ■ Test or replace the BIOS ROM. Test or replace the system board. Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot the notebook. Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system. Test or replace the system board.
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CHAPTER 4: Troubleshooting Code Beeps POST Routine Description 2Eh 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus 2Fh 30h Enable cache before system BIOS shadow 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus 32h Test CPU bus-clock frequency 33h Initialize Phoenix Dispatch Manager 36h Warm start shut down 38h Shadow system BIOS ROM 3Ah Autosize cache 3Ch Advanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 42h In
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CHAPTER 4: Troubleshooting Code Beeps POST Routine Description 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure.
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CHAPTER 4: Troubleshooting Code Beeps F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clear Huge Segment F7h Boot to Full DOS Symptom-to-FRU error messages LCD Symptom / Error ■ ■ ■ ■ The LCD backlight doesn't work. The LCD is too dark. The LCD brightness cannot be adjusted. The LCD contrast cannot be adjusted. Action in Sequence ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ The LCD screen is unreadable. Missing pels in characters. The screen appears abnormal. The wrong color is displayed.
www.gateway.com Symptom / Error Action in Sequence The notebook doesn’t turn off. ■ ■ ■ The battery can’t be charged. ■ ■ ■ Test the power source (battery pack and power adapter). See “Testing the power system” on page 145. Press and hold the power button for more than four seconds. Test or replace the system board. Test the battery pack. See “Check the battery pack” on page 146. Test or replace the battery pack. Test or replace the system board.
CHAPTER 4: Troubleshooting Symptom / Error Action in Sequence The notebook doesn’t enter standby mode after closing the LCD. ■ ■ The system doesn't resume from hibernation mode. ■ ■ ■ The system doesn't resume from standby mode after opening the LCD. ■ ■ The battery fuel gauge in Windows doesn’t go higher than 90%. ■ ■ ■ ■ The system hangs intermittently. ■ ■ ■ Make sure that the magnet is in the magnet holder. For more information, see “Replacing the LCD panel” on page 94.
www.gateway.com Modem Symptom / Error Action in Sequence The internal modem does not work correctly. ■ ■ ■ Test the modem phone port. Test or replace the modem card. Test or replace the system board. Important If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined problems” on page 159. Intermittent problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect.
CHAPTER 4: Troubleshooting • • • • • • • Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive(s) SO-DIMM Optical drive Type 54 ExpressCards 4 Turn on the notebook. 5 Determine if the problem has changed. • If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. • If the problem does recur, replace the following FRUs one at a time: • System board • LCD assembly Important Do not replace a non-defective FRU.
CHAPTER5 Connector locations • System board top connectors • System board bottom connectors 161
CHAPTER 5: Connector locations System board top connectors Multimedia keyboard cover connector LCD connector Fan connector Speaker connector Fan connector Touchpad connector Modem connector Keyboard connector Bluetooth connector Memory card slot System board bottom connectors CMOS battery CPU socket Battery Memory card slots connector USB-PCB connector VGA connector eSATA connector HDMI connector Ethernet connector USB connector IEEE 1394 connector Microphone jack Headphone jack SATA ODD con
CHAPTER6 FRU (Field-Replaceable Unit) list • Introduction • Exploded diagram • FRU list 163
CHAPTER 6: FRU (Field-Replaceable Unit) list Introduction This chapter gives you the FRU (field-replaceable-unit) listing in global configurations of MG1. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
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CHAPTER 6: FRU (Field-Replaceable Unit) list Notebook LCD panel Left hinge bracket Left hinge Antenna Antenna Webcam LCD cable Antenna LCD panel LCD front panel LCD panel lid Inverter Right hinge bracket Right hinge 166
www.gateway.com FRU list Category Part Name and Description Acer Part No. ADAPTER 120W 3PIN DELTA ADP-120ZB BBK AP.12001.003 ADAPTER PACK 120W 3PIN W/POWER CODE 6K.W2301.001 WIRELESS ANTENNA MAIN WHITE 50.W2301.008 WIRELESS ANTENNA AUX BLACK 50.W2301.009 BATTERY PACK LI+ 9CELL 2.6AH SMP BT.00907.006 Adapters Antennas Batteries Boards INVERTER BOARD 17" YEC YNV-W10 19.TK901.
CHAPTER 6: FRU (Field-Replaceable Unit) list Category Part Name and Description Acer Part No. SMALL BOARD 55.W2301.003 POWER BUTTON BOARD 55.W2301.004 CAPACITIVE BUTTON BOARD SYNAPTICS TM-01001-003 56.W2301.001 TOUCHPAD SYNAPTICS BOARD 56.W2301.002 POWER CORD 2.5A 125V USA 27.01518.781 POWER MEDIA BOARD CABLE HB IMV 50.W2301.001 FFC 6PIN 70MM VOLUME CABLE 50.W2301.002 MEDIA CABLE 50.W2301.003 TOUCHPAD CABLE 12PIN 120MM 50.W2301.004 TOUCHPAD CABLE 25PIN 140MM 50.W2301.
www.gateway.com Category Part Name and Description Acer Part No. LCD HINGE PACK LEFT 33.W2301.005 CPU INTEL CORE2DUAL P8400 PGA 2.26G 3M 1066 25W KC.84001.DPP ASSEMBLY DVD-RW SUPER MULTI 8X SATA W/BEZEL 6M.W2301.001 ODD TSST SUPER-MULTI DRIVE 12.7MM 8X TS-L633P LF SATA W/O BEZEL KU.00801.027 CPUs/Processors DVD-RW Drives ; HDDs/Hard Disk Drives HDD MODULE 200G 7200RPM SATA HDD 200GB 7200RPM SATA SEAGATE SATA ST9200420AS FW:3.AAA 7 KH.20001.011 VGA FAN 23.W2301.001 CPU FAN 23.W2301.
CHAPTER 6: FRU (Field-Replaceable Unit) list Category Part Name and Description Acer Part No. LCD 17.1" WUXGA AU B170UW01 V0 LK.17005.030 LCD 17.1" WUXGA SAMSUNG LTN170CT05-G01 LK.17006.027 MAINBOARD GODZILLA-IMV P-7811FX W/O1394&MODEM&MODEM CABLE&CPU&DIMM(PM45,DISCRETE,VRAM-SAM512MB) MB.W050B.007 SODIMM 2G DDR3 SAMSUNG M471B5673DZ1-CF8 KN.2GB0B.005 SODIMM 2G DDR3 ELPIDA EBJ21UE8BAU0-AE-E KN.2GB09.002 SD CARD DUMMY CARD 42.W2301.002 E-CARD DUMMY CARD 42.W2301.001 HEATSINK SCREW RUBBER 47.
www.gateway.com Category Part Name and Description Acer Part No. SCW HEX NYL I#R-40 O#4-40 L5.5 34.00015.081 SCRW MACH WAFER M2*L3.5 ZN ROH 86.W2301.001 SCRW M2.5*5 WAFER B-ZN ROHS 86.00D47.630 SCREW M2.5*L8 NYLOK CR3+ 86.00E34.738 SCRW MAC WA M2L3 BZNYLOK CR3+ 86.W2301.002 SCRW MAC WAF M3*3 BZNYLOK CR3+ 86.W2301.003 SCRW DOR WAF M2*4 BZNYLOK CR3+ 86.W2301.004 SCRW NYLOK M2.5*L3 NI ROH 86.W2301.005 SCRW M2.5X3 NYLOK 86.W2301.006 M2.5L10 KUAOLENG THICK 1.3 86.W2301.007 SPEAKER 23.
CHAPTER 6: FRU (Field-Replaceable Unit) list 172
APPENDIXA Model definition and configuration Information not available at time of printing 173
APPENDIX A: Model definition and configuration Model RO Country Acer Part No.
APPENDIXB Test compatible components • Introduction • Microsoft® Windows® Vista Environment Test 175
APPENDIX B: Test compatible components Introduction This notebook’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® XP Home, Windows® XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
www.gateway.com Item Specification USB Printer Samsung ML 1450 Laser Printer Epson Photo830 Printer HP Photosmart 7960 Printer Canon PIXMA IP2000 Printer Lexmark Z52 Printer HP DeskJet 840C Printer USB Speaker JS USB Digital Speaker J-6502 JS USB speaker USBJ268 Comodow USB 3D sound (Adapter) YAMAHA USB Speaker MS35D USB Scanner Epson EXPRESSION 1600 Scanner Canon Canonscan CS3200F Epson USB Scanner 1660 USB Hub D-link DU-H4 USB HUB ATEN UH-204 USB 2.
APPENDIX B: Test compatible components Item Specification Wireless LAN Card BELKIN N1 Wireless Card Reader Adapter Hagiwara sys-com Compact Flash/Microdrive Adapter Express Card AboCom ExpressCard/34 5in1 Card Reader IEEE1394 Card AboCom ExpressCard/54 1394B-800Mbps AboCom ExpressCard/54 1394A-400Mbps Bluetooth Device Test Bluetooth Cell Phone/Headset Sony Ericsson Bluetooth Headset Motorola HT820 Bluetooth Stereo Headphone Multimedia Card Test SD/Mini SD/Micro SD Card SanDisk Secure Digital Car
APPENDIXC Online support information 179
APPENDIX C: Online support information This section describes online technical support services available to help you repair your Gateway notebook. If you are a distributor, dealer, ASP, or TPM, please refer your technical queries to your local Acer branch office. Acer branch offices and Regional Business Units may access our website. However some information sources will require a user id and password. These can be obtained directly from Acer CSD Taiwan.
Index A AC adapter connector 18 AFLASH Utility 48 application key 23 arrow keys 23 audio adjusting volume 25 back button 24, 32 controller 10 headphone jack 17 microphone jack 17 muting 25, 32 next button 25, 32 pause button 24, 32 play button 24, 32 resolution 10 stop button 24, 32 volume down button 25 volume up button 25 B battery charge indicator 16 latch 19 locating 19 release latch 19 bays hard drive 19 memory 19 BIOS package 7 password control 7 ROM size 7 ROM type 7 supported protocols 7 vendor 7 v
Index eSATA jack 18 Ethernet jack 17 ExpressCard controller 10 external CD-ROM drive check 144 external monitor 18, 24 EZ Pad touchpad See touchpad F fan 17, 18 features 2 files opening 31 fingerprint enrolling 26 fingerprint reader control center 28 locating 20 password bank 29 tutorial 26 using 25 Firewire port 17 flash utility 48 Fn key 23 folders opening 31 function keys 23 H hard drive bay 19 indicator 22 HDMI (TV) out jack 17 HDMI port 24 headphone jack 17 Help button 34 Hybrid Sleep mode 24 syste
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Index 184
MAN GODZILLA SVC GDE R1 07/08
