your Gateway Profile™ 4 user'sguide Customizing Troubleshooting
Contents 1 Checking Out Your Gateway Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windows Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 About the Windows environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Using the desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Using the Start menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Adding icons to the desktop . . . . . . . . . . .
Listening to CDs in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Recording and playing audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Playing audio and video files with the Windows Media Player . . . . . . . . . . . . . . . . 89 Playing a DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Using MusicMatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9 Networking Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149 Benefits of networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150 Sharing a single Internet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150 Sharing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150 Sharing peripheral devices . . . . . . . . . . . . . . . . . . . . . .
Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Scheduled Task Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237 Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238 Mouse . . . . . . . . . . . . . .
Checking Out Your Gateway Profile This chapter introduces you to the basic features of your computer.
Chapter 1: Checking Out Your Gateway Profile Front Computer display controls Diskette drive Headphone jack Diskette eject button Speaker Speaker Microphone jack Power button CD/DVD eject button CD/DVD/ Recordable drive 2 www.gateway.
Front Component Icon Description Diskette drive Use this drive to store smaller files on diskettes. For more information, see “Using the diskette drive” on page 74. Headphone jack Plug headphones into this jack. Speakers Provide stereo audio output when headphones or amplified speakers are not plugged in. Microphone jack Plug a microphone into this jack to record sound.
Chapter 1: Checking Out Your Gateway Profile Back Audio output jack Kensington lock slot Audio input jack Microphone jack Power connector Ethernet jack Parallel port Modem jack PS/2 mouse port PS/2 Keyboard port USB ports Monitor port Microsoft Certificate of Authenticity Serial port 4 www.gateway.
Back Component Icon Description Parallel port Plug a parallel device (such as a printer) into this port. For more information, see “Installing a printer, scanner, or other peripheral device” on page 30. Modem jack Plug a modem cable into this jack (optional feature). PS/2 mouse port Plug a Personal System/2® (PS/2) mouse into this port. PS/2 keyboard port Plug a PS/2 keyboard into this port. Monitor port Plug an additional monitor into this port.
Chapter 1: Checking Out Your Gateway Profile Right side PC Card slot PC Card eject button IEEE 1394 ports USB ports 6 www.gateway.
Right side Component Icon Description PC Card slot Insert a Type I and Type II PC Card into this slot. For more information, see “Adding PC Cards” on page 198 PC Card eject button Press the eject button to remove a PC Card from the PC Card slot. For more information, see “To remove a PC Card:” on page 199 IEEE 1394 ports Plug an IEEE 1394 (also known as Firewire® or i.Link®) device (such as a digital video camera) into this 4-pin IEEE 1394 port.
Chapter 1: Checking Out Your Gateway Profile Identifying your model Important The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. Gateway model number The label located on the computer case beneath the speakers contains information that identifies your computer model. Gateway Technical Support will need this information if you call for assistance.
Finding your specifications Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, go to the My Computer Info link in HelpSpot or visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. In Windows XP, click Start, Help and Support, then click My Computer Info to view your computer’s serial number.
Chapter 1: Checking Out Your Gateway Profile You can also find out more about your computer at the Gateway eSupport site. Visit support.gateway.com. For more information, see “Using eSupport” on page 38. 10 www.gateway.
Accessories Accessories Gateway offers accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Superstore at accessories.gateway.com. Home networking kit With a home networking kit, you can network, or “link”, two or more computers in your home. After you have set up a home network, you can access the files, drives, and printers on linked computers, play multiplayer games, and even share one Internet connection.
Chapter 1: Checking Out Your Gateway Profile Storage Devices If you need additional storage space or you want to back up your files, you can add storage devices to you computer. With a CD-ReWritable (CD-RW) drive, you can free up hard drive space by backing up files, then removing them from your hard drive. The inexpensive discs for CD-RW drives can hold as much as 700 MB of data. CD-RW drives can write to either CD-R or CD-RW discs. You can write to CD-R discs just one time.
Getting Started Read this chapter to find out how to: ■ Use your computer safely ■ Protect your computer from power source problems ■ Start and turn off your computer ■ Use the keyboard ■ Use the mouse ■ Use the computer display ■ Install peripheral devices 13
Chapter 2: Getting Started Working safely Before using your computer, read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain. Top of display is not higher than eye level Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor Reducing eye strain Sunlight or bright indoor lighting should not reflect on the computer display or shine directly into your eyes.
Working safely Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. ■ Select a flat surface for your computer desk. ■ Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse. If the desk is not adjustable or is too tall, consider using a keyboard drawer.
Chapter 2: Getting Started Sitting at your computer ■ Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. ■ Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work. ■ Take breaks to stand and stretch your legs. ■ Avoid twisting your torso or neck. Avoiding discomfort and injury from repetitive strain 16 ■ Vary your activities to avoid excessive repetition.
Protecting from power source problems Protecting from power source problems During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. Warning High voltages can enter your computer through the power cord, the modem, and network connections.
Chapter 2: Getting Started Starting your computer To start your computer: 18 1 2 3 Connect the cables to your computer using the setup poster. 4 Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. Turn on your computer. If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. www.gateway.
Turning off your computer Turning off your computer Tips & Tricks When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods. To turn off your computer in Windows XP: 1 Click Start, then click Turn Off Computer.
Chapter 2: Getting Started Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to restart (reboot) your computer. To close unresponsive programs and restart your computer: 1 Press CTRL+ALT+DEL, then click Task Manager. The Task Manager window opens.
Multifunction keyboard Multifunction keyboard Function keys Windows keys Navigation keys Application key Indicators Directional keys Numeric keypad Press these keys... To... Function keys Start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
Chapter 2: Getting Started Special-function buttons Previous Stop Play/Pause Next Volume down Mute Volume up Special-function buttons Icons Shopping cart Shortcut Help E-mail Internet Press to... Previous Return to the previous CD track or DVD chapter. Play/Pause Start or pause the play of the CD or DVD. Stop Stop the play of CD or DVD. Next Move to the next CD track or DVD chapter. Volume down Decrease the volume. Volume up Increase the volume. Mute Turn off all sound.
Multifunction keyboard Special-function buttons Icons Press to... Shopping cart Open an Internet shopping site. You can customize this button to open another program. For instructions, see “Programming the multifunction keyboard” on page 135. E-mail Open your e-mail program. You can customize this button to open another program. For instructions, see “Programming the multifunction keyboard” on page 135. Help Open online help. You can customize this button to open another program.
Chapter 2: Getting Started Mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. 24 www.gateway.
Mouse Using the mouse To... Do this... Move the pointer on the computer display Move the mouse around on the mouse pad. If you run out of space on your mouse pad and need to move the pointer farther, pick up the mouse, set it down in the middle of the mouse pad, then continue moving the mouse. Select an object on the computer display Position the pointer over the object. Quickly press and release the left mouse button once. This action is called clicking.
Chapter 2: Getting Started Computer display You can adjust your computer display image by using external controls (located near the display itself) and software controls (accessible in Windows). For more information about software controls, see “Adjusting the screen and desktop settings” on page 122. External controls The computer display features an on-screen display (OSD) that lets you adjust and save contrast, brightness, and other settings for the display.
Computer display OSD options To adjust the OSD settings: 1 2 Press the MENU/SELECT button. The OSD menu opens. Use the – and + buttons to highlight a control, then press the MENU/SELECT button. – and + buttons to adjust the control to the desired level. 3 4 Use the 5 If you want to adjust additional ODS options, repeat Step 2 through Step 4 until all adjustments are made. 6 Press the EXIT button again to exit the OSD.
Chapter 2: Getting Started OSD Adjust Description Preset. Adjusts the color temperature. 9300K is bluish white. 6500K is reddish white (default). Red, Green, Blue. Customize the color levels. Vertical position. Moves the image up and down. Horizontal position. Moves the image left and right. You can also use the Auto function to configure the vertical and horizontal position automatically. For more information on the Auto function, see “External controls” on page 26. 28 www.gateway.
Computer display OSD Adjust Description Clock. Minimizes any vertical bars or stripes visible on the computer display background. The horizontal display size will also change. Phase. Removes any horizontal distortion and clear or sharpen the image of characters. Language. Changes the OSD language setting. OSD Position. Adjusts the OSD window position on the display. / To adjust the color depth and screen resolution using software controls, see “Adjusting the screen and desktop settings” on page 122.
Chapter 2: Getting Started Installing a printer, scanner, or other peripheral device Important Before installing any printer, scanner, or other peripheral device, see the device documentation for detailed information and installation instructions. Your computer has two IEEE 1394 ports, six Universal Serial Bus (USB) ports, one serial port, and one parallel port. These ports are used for connecting peripheral devices such as printers, scanners, and digital cameras to your computer.
Getting Help This chapter tells you about additional information resources available to help you use your computer.
Chapter 3: Getting Help HelpSpot Your computer may include HelpSpot, an easily accessible collection of help information, troubleshooters, instructional videos, and automated support. Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. HelpSpot also has an area called Contact Gateway that helps you find the right resource at Gateway to answer your questions or help solve your problems.
HelpSpot You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, your mouse, and other tasks, click the Using your computer link on the HelpSpot main page. www.gateway.
Chapter 3: Getting Help Searching for a topic To search for a topic in HelpSpot, type a word or phrase (keyword) in the Search box located at the top of any HelpSpot screen, then click the arrow button. Search box Search results header Search results headers For each search, you receive the following search result types: ■ Suggested Topics - These topics are located in HelpSpot and are relevant to your search topic.
HelpSpot HelpSpot videos HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks. To play a HelpSpot video: ■ To watch a video in HelpSpot, click Video Tutorials on the HelpSpot home page, then click a video title. The video plays. www.gateway.
Chapter 3: Getting Help Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. 36 www.gateway.
Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com. For more information about connecting to the Internet, see “Using the Internet” on page 63. www.gateway.
Chapter 3: Getting Help Using eSupport The eSupport site is divided into four major areas: ■ Support Home ■ Downloads ■ Contact Us ■ Account Info Each of these areas is represented by a tab across the top of the Web page. Support Home tab To get specific information about your computer, type your serial number into the My System Information box, then click GO, or click Look up my serial number for me. For more information, see “Finding your specifications” on page 9.
Windows Basics Read this chapter to learn how to: ■ Use the Windows desktop ■ Manage files and folders ■ Work with documents ■ Use shortcuts 39
Chapter 4: Windows Basics About the Windows environment After your computer starts, the first screen you see is the Windows desktop. The desktop is like the top of a real desk. Think of the desktop as your personalized work space where you open programs and perform other tasks. Your desktop may be different from this example, depending on how your computer is set up. Help and Support For more information about the Windows XP desktop, click Start, then click Help and Support.
Using the desktop Using the desktop The desktop contains the taskbar, the Start button, and the Recycle Bin icon. Desktop elements Description The taskbar is the bar at the bottom of the computer display containing the Start button on the left and a clock on the right. Other buttons on the taskbar represent programs that are running. Click a program’s button on the taskbar to open the program’s window.
Chapter 4: Windows Basics Using the Start menu You can start programs, open files, customize your system, get help, search for files and folders, and more using the Start menu. To use the Start menu: 1 Click the Start button on the lower left of the Windows desktop. The Start menu opens showing you the first level of menu items. 2 In Windows XP, click All Programs to see all programs and files in the Start menu.
Using the desktop Adding icons to the desktop You may want to add an icon (shortcut) to the desktop for a program that you use frequently. To add icons to the desktop: 1 2 Click Start, then click All Programs. 3 Click Send To, then click Desktop (create shortcut). A shortcut icon for that program appears on the desktop. Right-click (press the right mouse button) the program that you want to add to the desktop.
Chapter 4: Windows Basics Identifying window items When you double-click the icon for a drive, folder, file, or program, a window opens on the desktop. This example shows the Local Disk (C:) window, which opens after you double-click the Local Disk (C:) icon in the My Computer window. Close Title bar Menu bar 44 Maximize Minimize www.gateway.
Identifying window items Every program window looks a little different because each has its own menus, icons, and controls. Most windows include these items: Window item Description The title bar is the horizontal bar at the top of a window that shows the window title. Clicking the minimize button reduces the active window to a button on the taskbar. Clicking the program button in the taskbar opens the window again. Clicking the maximize button expands the active window to fit the entire computer display.
Chapter 4: Windows Basics Working with files and folders You can organize your files and programs to suit your preferences much like you would store information in a file cabinet. You can store these files in folders and copy, move, and delete the information just as you would reorganize and throw away information in a file cabinet. Viewing drives Drives are like file cabinets because they hold files and folders. A computer almost always has more than one drive.
Working with files and folders To see the files and folders on a drive: ■ Double-click the drive icon. If you do not see the contents of a drive after you double-click its icon, click Show the contents of this drive. Help and Support For more information about files and folders in Windows XP, click Start, then click Help and Support. Type the keyword files and folders in the HelpSpot Search box , then click the arrow. Creating folders Folders are much like the folders in a file cabinet.
Chapter 4: Windows Basics To create a folder: 1 In Windows XP, click Start, then click My Computer on the Start menu. - OR In Windows 2000, double-click the My Computer icon on the desktop. 2 Double-click the drive where you want to put the new folder. Typically, Local Disk (C:) is your hard drive and 3½ Floppy (A:) is your diskette drive. If you do not see the contents of the drive, click Show the contents of this drive.
Working with files and folders Copying and moving files and folders The skills you need to copy and move files are called copying, cutting, and pasting. When you copy and paste a file or folder, you place a copy of the file or folder on the Windows clipboard, which temporarily stores it. Then, when you decide what folder you want the copy to go in (the destination folder), you paste it there.
Chapter 4: Windows Basics To move a file or folder to another folder: 1 Locate the file or folder you want to move. For more information, see “Viewing drives” on page 46 and “Searching for files” on page 54. 2 Right-click (press the right mouse button) the file or folder that you want to move. A pop-up menu opens on the desktop. 3 4 5 6 Click Cut on the pop-up menu. Open the destination folder. With the pointer inside the destination folder, right-click. Click Paste.
Working with files and folders Deleting files and folders When you throw away paper files and folders, you take them from the file cabinet and put them in a trash can. Eventually the trash can is emptied. In Windows, you throw away files and folders by first moving them to the Windows trash can, called the Recycle Bin, where they remain until you decide to empty the bin. You can recover any file in the Recycle Bin as long as the bin has not been emptied.
Chapter 4: Windows Basics To empty the Recycle Bin: Caution Emptying the Recycle Bin permanently erases any files or folders in the bin. These files cannot be restored. 1 Double-click the Recycle Bin icon on the desktop. The Recycle Bin window opens. 2 Click File, then click Empty Recycle Bin. Windows asks you if you are sure that you want to empty the bin. 3 Click Yes. Windows permanently deletes all files in the Recycle Bin.
Working with files and folders 2 Double-click the drive or folder that you think contains the file or folder that you want to find. If you do not see the contents of a folder, click Show the contents of this drive or Show the contents of this folder. 3 Continue double-clicking folders and their subfolders until you find the file or folder you want. Help and Support For more information about browsing for files and folders in Windows XP, click Start, then click Help and Support.
Chapter 4: Windows Basics Searching for files If you are looking for a particular file or folder or a set of files or folders that have characteristics in common, but you do not remember where they are stored on your hard drive, you can use the Search utility to search by: ■ Name or part of a name ■ Creation date ■ Modification date ■ File type ■ Text contained in the file ■ Time period in which it was created or modified You can also combine search criteria to refine searches.
Searching for files Using the Windows Search utility To find files and folders using the Search utility: 1 In Windows XP, click Start, then click Search. The Search Results window opens. Click All files and folders. - OR In Windows 2000, click Start, Search, then click For Files or Folders. The Search Results window opens. 2 If you want to search by file or folder name, type in all or part of the file or folder name in the name box in the left pane of the window.
Chapter 4: Windows Basics 3 Click Search or Search Now. When the search is completed, Windows lists the files and folders whose names contain the text that you searched for. 4 Open a file, folder, or program by double-clicking the name in the list. Help and Support For more information about searching for files and folders in Windows XP, click Start, then click Help and Support. Type the keyword searching in the HelpSpot Search box , then click the arrow.
Working with documents Working with documents Computer documents include word processing files, spreadsheet files, or other similar files. The basic methods of creating, saving, opening, and printing a document apply to most of these types of files. The following examples show how to create, save, open, and print a document using Microsoft® WordPad. Similar procedures apply to other programs such as WordPerfect, Microsoft Word, and Microsoft Excel.
Chapter 4: Windows Basics Saving a document After you create a document, you need to save it if you want to use it later. To save a document: 1 Click File, then click Save. The Save As dialog box opens. Save in list File name 2 Click the arrow button to open the Save in list, then click the folder where you want to save the file. If you do not see the folder you want, browse through the folders listed below the Save in list. 3 4 Type a new file name in the File name box. Click Save.
Working with documents Opening a document To view, revise, or print an existing document, first you need to open it. Open the document in the program that it was created in. To open a document: 1 2 3 Start the program. Click File, then click Open. Click the arrow button to open the Look in list, then click the folder you want to open. If you do not see the folder you want, browse through the folders listed below the Look in list. Look in list 4 Double-click the document file name. The document opens.
Chapter 4: Windows Basics Printing a document To print a document, you must have a printer connected to your computer or have access to a network printer. For more information about installing or using your printer, see the printer documentation. To print a document: 1 2 3 4 Make sure that the printer is turned on and loaded with paper. Start the program and open the document. Click File, then click Print. The Print dialog box opens. Set the print options, then click OK. The document prints.
Shortcuts Shortcuts The following table shows a few shortcuts that you can use in Windows and almost all programs that run in Windows. For more information on shortcuts, see your Windows or program documentation. To... Do this... Copy a file, folder, text, or graphic Click the item, then press CTRL + C. Cut a file, folder, text, or graphic Click the item, then press CTRL + X.
Chapter 4: Windows Basics 62 www.gateway.
Using the Internet This chapter provides information about the Internet and the World Wide Web.
Chapter 5: Using the Internet Learning about the Internet The Internet is a worldwide network of computers linked together to provide information to people everywhere. The two most popular services on the Internet are e-mail and the World Wide Web. You can access this network by connecting your computer to a telephone, DSL (Digital Subscriber Line), or cable line and signing up with an Internet service provider (ISP).
Learning about the Internet If you want to access the Internet you need: ■ A modem – a device that connects your computer to other computers or servers using a telephone, DSL, or cable line. ■ An Internet service provider – a company that provides access to the Internet through an ISP server. When you connect to an ISP, the ISP server lets you access the Internet and your e-mail messages. ■ A Web browser – a program that displays information from the World Wide Web.
Chapter 5: Using the Internet Setting up an Internet account Before you can view the information on the World Wide Web, you need to set up an Internet account with an Internet service provider (ISP). If you have chosen America Online as an ISP, follow these instructions to set up and connect to your account. To set up a different ISP service or to transfer an existing account to this computer, contact the ISP directly.
Setting up an Internet account To disconnect from your America Online Internet account: ■ Click X in the top-right corner of the America Online window. Your computer disconnects from the Internet. Important Make sure that your computer disconnects correctly from your Internet account. If you do not have an “unlimited hours” ISP account, you may have to pay for the time that you are connected, even if you are not at your computer.
Chapter 5: Using the Internet Using the World Wide Web The World Wide Web is a multimedia window to the Internet that gives you access to millions of information sources. Information on the Web comes to you on Web pages, which are electronic documents that you view using a Web page display program called a browser.
Using the World Wide Web Connecting to a Web site After you set up an account with an Internet service provider (ISP) such as America Online, you can access the many information sources on the World Wide Web. To connect to a Web site: 1 Connect to your Internet account. After your computer connects, a default opening page or welcome screen opens. 2 To go to a different Web site, type the address (called a URL for “Universal Resource Locator”) in the browser address bar (for example www.gateway.
Chapter 5: Using the Internet Downloading files Downloading is the process of transferring files from a computer on the Internet to your computer. To protect your computer against viruses, make sure that you scan the files you download. For more information, see “Protecting your computer from viruses” on page 174. To download files or programs from a Web site: 1 2 Connect to your Internet account.
Using e-mail Using e-mail E-mail (electronic mail) lets you send messages to anyone who has an Internet connection and e-mail address. E-mail is usually a free service of your Internet account. The Internet never closes, so you can send e-mail messages at any time. Your e-mail messages arrive at most e-mail addresses in minutes. An e-mail address consists of a user name, the @ symbol, and the Internet domain name of the Internet service provider (ISP) or company that “hosts” that user.
Chapter 5: Using the Internet Checking your e-mail To check your e-mail using America Online: 1 2 3 Connect to your America Online account. Click Read. Double-click the message you want to read. For more information about managing and organizing your e-mail messages, see the online help in your e-mail program. Help and Support For general information about using e-mail in Windows XP, click Start, then click Help and Support. Type the keyword e-mail in the HelpSpot Search box , then click the arrow.
Using Multimedia This chapter provides information on using the multimedia features of your computer.
Chapter 6: Using Multimedia Using the diskette drive The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Warning Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. Diskette eject button Diskette drive activity light 74 Diskette drive www.gateway.
Using the diskette drive To use a diskette: 1 Insert the diskette into the diskette drive with the label facing up. 2 To access a file on the diskette in Windows XP, click Start, then click My Computer. Double-click the drive letter (for example, the A: drive), then double-click the file name. - OR To access a file on the diskette in Windows 2000, double-click the My Computer icon, the drive letter (for example, the A: drive), then double-click the file name.
Chapter 6: Using Multimedia Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one of the following logos: CD drive Use a CD drive for installing programs, playing audio CDs, and accessing data. You cannot use this drive to create CDs or play DVDs.
Using the CD or DVD drive Inserting a CD or DVD Activity light Emergency eject Eject button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.
Chapter 6: Using Multimedia To insert a CD or DVD: 1 Press the eject button on the CD or DVD drive. After the tray opens slightly, pull the disc tray completely open. 2 Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place. Important 3 78 When you place a single-sided disc in the tray, make sure that the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up.
Adjusting the volume Adjusting the volume Adjusting the volume in Windows XP You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer. Depending on the sound hardware installed in your computer, you may have additional volume controls available through the Start menu. To adjust the overall volume level using hardware controls: ■ If you are using external speakers, turn the knob on the front of the speakers.
Chapter 6: Using Multimedia 3 Click the Volume tab. 4 Drag the Device Volume slider to change the volume or click to select the Mute check box, then click OK. Help and Support For more information about adjusting volume in Windows XP, click Start, then click Help and Support. Type the keyword adjusting volume in the HelpSpot Search box , then click the arrow. To adjust specific volume levels: 80 1 Click Start, then click Control Panel. The Control Panel window opens.
Adjusting the volume 3 Click the Volume tab. 4 Click Advanced in the Device volume area. If the device you want to adjust does not appear in the window, click Options, Properties, the check box next to the audio device you want to adjust, then click OK. 5 Drag the volume level and balance sliders for the device you want to adjust. For more information about the volume controls, click Help in the window. 6 Click X in the top-right corner of the window to close it. www.gateway.
Chapter 6: Using Multimedia Adjusting the volume in Windows 2000 You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer. Depending on the sound hardware installed in your computer, you may have additional volume controls available through the Start menu. To adjust overall volume level using hardware controls: ■ If you are using external speakers, turn the knob on the front of the speakers. -ORUse the volume control buttons on the keyboard.
Adjusting the volume To adjust specific volume levels: 1 Double-click the speaker icon window opens. on the taskbar. The Volume Control If the device you want to adjust does not appear in the Volume Control window, click Options, Properties, the audio device you want to adjust, then click OK. 2 Drag the volume level and balance sliders for the device you want to adjust. For more information about the volume controls, click Help in the Volume Control window.
Chapter 6: Using Multimedia Listening to CDs You can use the CD or DVD drive on your computer to listen to music CDs. Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. Listening to CDs in Windows XP Use the Windows Media Player to listen to CDs in Windows XP. For more information about the using the Windows Media Player, click Help. You can also use MusicMatch to listen to CDs. For more information, see “Using MusicMatch” on page 92.
Listening to CDs 3 When the media player opens, click (play). Play Stop Volume Previous Mute Next If you do not hear sound or you want to change the volume, see “Adjusting the volume in Windows XP” on page 79. Help and Support For more information about playing CDs in Windows XP, click Start, then click Help and Support. Type the keyword playing CDs in the HelpSpot Search box , then click the arrow. www.gateway.
Chapter 6: Using Multimedia Listening to CDs in Windows 2000 Use the Windows CD Player to play an audio CD. You can also use MusicMatch to listen to CDs. For more information, see “Using MusicMatch” on page 92. You can use the special-function buttons on the Multifunction keyboard to control how you play your CDs. For more information, see “Special-function buttons” on page 22. To play a CD: ■ Insert a CD into the CD or DVD drive. The CD Player opens and the CD plays.
Recording and playing audio Recording and playing audio Use the following instructions to make an audio recording by speaking into a microphone. To make an audio recording: 1 Plug a microphone into one of the Microphone jacks on your computer. For the location of the Microphone jacks, see “Front” on page 2, and “Back” on page 4. 2 Click Start, All Programs, Accessories, Entertainment, then click Sound Recorder. The Sound Recorder opens.
Chapter 6: Using Multimedia To play an audio recording in Sound Recorder: 1 2 3 4 Open the Sound Recorder. Click File, then click Open. The Open dialog box opens. Click the file you want to play, then click Open. Play the file by clicking clicking (stop). Help and Support (play), then stop playing the file by For more information about making or playing an audio recording in Windows XP, click Start, then click Help and Support.
Playing audio and video files with the Windows Media Player Playing audio and video files with the Windows Media Player The Windows Media Player can play several types of audio and video files, including WAV, MIDI, MP3, AU, AVI, and MPEG formats. For more information about the using the Windows Media Player, click Help. To play a file using the Windows Media Player: 1 In Windows XP, click Start, All Programs, then click Windows Media Player. The Windows Media Player opens.
Chapter 6: Using Multimedia 2 Click File, then click Open. The Open dialog box opens. Important 3 4 If the menu bar does not appear, click the show menu bar button. Click the file you want to play, then click Open. Play the file by clicking clicking (stop). Help and Support (play), then stop playing the file by For more information about playing audio and video using the Windows Media Player in Windows XP, click Start, then click Help and Support.
Playing a DVD 3 To play a DVD using InterVideo DVD, click Start, All Programs, DVD, then click DVD Player. The InterVideo DVD Player video screen and control panel open. -ORTo play a DVD using Windows Media Player in Windows XP, click Start, All Programs, then click Windows Media Player. The Windows Media Player opens. - OR To play a DVD using Windows Media Player in Windows 2000, click Start, Programs, Accessories, Entertainment, then click Windows Media Player. The Windows Media Player opens.
Chapter 6: Using Multimedia Using MusicMatch Using MusicMatch™, you can: ■ Play music CDs ■ Create MP3 music files from your music CDs ■ Edit music track information ■ Use your music files to build a music library ■ Listen to Internet Radio For more information on using MusicMatch, see its online help. Playing CDs You can use the MusicMatch program to play music CDs. Important 92 Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.
Using MusicMatch To play a music CD in Windows XP: 1 To have MusicMatch automatically list the album, artist, and track names of your CD, connect to the Internet before inserting your CD. 2 Insert the music CD into the CD or DVD drive on your computer. The first time you insert a music CD, the Audio CD dialog box opens. 3 Click Play Audio CD using MUSICMATCH Jukebox, then click OK. MusicMatch opens, the CD begins playing, and the names of the music tracks appear in the playlist area. www.gateway.
Chapter 6: Using Multimedia To play a music CD in Windows 2000: 1 To have MusicMatch automatically list the album, artist, and track names of your CD, connect to the Internet before inserting your CD. 2 Double-click the musicmatch JUKEBOX icon on your desktop. MusicMatch opens. 3 Insert the music CD into the CD or DVD drive on your computer, then click the CD tab in the MusicMatch window. The names of the music tracks appear in the playlist area. 4 Click (play).
Using MusicMatch 3 If an Audio CD dialog box opens, click Play Audio CD using MUSICMATCH Jukebox, then click OK. The MusicMatch window opens. - OR If a dialog box does not open, click Start, All Programs, MusicMatch, then click MusicMatch Jukebox. The MusicMatch window opens. Record 4 Click the record button. The Recorder window opens. REC 5 6 7 Track list Click to clear the check box for any track you do not want to record (rip). Click REC.
Chapter 6: Using Multimedia Editing track information After you add a CD track as an MP3 file to your music library, you can edit the track’s information. To edit track information: 96 1 2 In MusicMatch, click My Library. The library window opens. 3 4 Enter information such as track title, lead artist, album, and genre. In the library window, right-click the file, then click Edit Track Tag(s). The Edit Track Tag dialog box opens. Click OK.
Using MusicMatch Building a music library Use MusicMatch to build a music library. You can organize your music tracks by categories, find a track quickly by using the sort features, and add information to a music file. You can add music tracks to your music library by: ■ Creating MP3 files – When you create MP3 files from the tracks on your music CD, MusicMatch automatically adds these files to your music library.
Chapter 6: Using Multimedia Changing the music library display settings To change the music library display settings: 98 1 In MusicMatch, click Options, then click Settings. The Settings window opens. 2 Click the Music Library tab. 3 Click the categories that you want to display in the columns, then click OK. www.gateway.
Using MusicMatch Listening to Internet radio To listen to an Internet radio station: 1 Connect to the Internet, then open MusicMatch. 2 Click Radio Stations. The Radio window opens. 3 To select one of the MusicMatch Internet radio stations, click one of the Popular Stations. MusicMatch connects to the station and plays the audio. - OR To play another Internet radio station, click Broadcast Stations, the appropriate category in the Station Selector, the radio station, then click (play).
Chapter 6: Using Multimedia Using advanced features You can also use MusicMatch to create your own music CDs and to download MP3 files to your portable MP3 player. For more information, see the MusicMatch online help. Using a recordable drive You can use your CD-RW or DVD/CD-RW drive to create data CDs, music CDs, or copies of CDs. For more information about your drive’s capabilities, see “Identifying drive types” on page 76. Creating data CDs Use Roxio Easy CD Creator to create data CDs.
Using a recordable drive To create a data CD: 1 2 Insert a blank, writable CD into your recordable CD drive. If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator, then click OK. The Select a Project window opens. - OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator, then click Project Selector. The Select a Project window opens. make a data CD dataCD project www.gateway.
Chapter 6: Using Multimedia 3 Move your pointer over make a data CD, then click dataCD project. The Easy CD Creator window opens. Select source files Source pane 4 102 Add Click the arrow button to open the Select Source Files list, then click the drive or folder where the files you want to add to the writable CD are located. If you do not see the folder you want, browse through the folders in the Source pane. www.gateway.
Using a recordable drive 5 Click the file you want to record (hold down the CTRL or SHIFT key when you click to select multiple files) in the Source pane, then click Add. Record www.gateway.
Chapter 6: Using Multimedia 6 After you have added all of your files, click record. The Record CD Setup dialog box opens. Start Recording 7 Click Start Recording. Help and Support For more information about creating CDs in Windows XP, click Start, then click Help and Support. Type the keyword creating CDs in the HelpSpot Search box , then click the arrow. 104 www.gateway.
Creating music CDs Creating music CDs Use Roxio Easy CD Creator to create music CDs from other music CDs or MP3 files. For information on creating data CDs, see “Creating data CDs” on page 100. Important We recommend that you do not use your computer for other tasks while creating CDs. Important If you record copyrighted material on a CD, you need permission from the copyright owner. Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies.
Chapter 6: Using Multimedia To create music CDs: 1 Insert a blank, writable CD into your recordable CD drive. Tips & Tricks 2 Most home and car stereos read CD-R discs, but do not read CD-RW discs. To make sure that the CD that you create will play on home and car CD players, use a CD-R disc. If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator, then click OK. The Select a Project window opens.
Creating music CDs 3 Move your pointer over make a music CD, then click musicCD project. The Easy CD Creator window opens. Select source files Source pane 4 Add Click the arrow button to open the Select Source Files list, then click the drive or folder where the music files that you want to add to the writable CD are located. If you do not see the folder you want, browse through the folders in the Source pane. www.gateway.
Chapter 6: Using Multimedia 5 Click the file you want to record (hold down the CTRL or SHIFT key when you click to select multiple files) in the Source pane, then click Add. Tips & Tricks You can add any combination of music tracks or MP3 files to a music CD project. You can add up to 99 tracks and files, or up to 650 MB (74-minute CD) or 700 MB (80-minute CD) of tracks and files to a music CD project. Record 108 www.gateway.
Creating music CDs 6 After you have added all of your tracks and files, click record. The Record CD Setup dialog box opens. Start Recording 7 Click Start Recording. When the recording is complete, you may see a Record Complete dialog box. Select the appropriate option. Help and Support For more information about creating CDs in Windows XP, click Start, then click Help and Support. Type the keyword creating CDs in the HelpSpot Search box , then click the arrow. www.gateway.
Chapter 6: Using Multimedia Copying CDs CD Copier can make backup copies of almost any type of CD. Important We recommend that you do not use your computer for other tasks while creating a CD. Important If you record copyrighted material on a CD, you need permission from the copyright owner. Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies. If you are uncertain about your rights, contact your legal advisor.
Copying CDs To copy a CD: 1 2 3 Insert the CD you want to copy into your recordable CD drive. If a dialog box opens, click Take no action. If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator, then click OK. The Select a Project window opens. - OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator, then click Project Selector. The Select a Project window opens. CD copier CD copier www.gateway.
Chapter 6: Using Multimedia 4 Move your pointer over CD copier, then click CD copier. The CD Copier window opens. Copy 5 On the Source and Destination tab, click the arrow button to open the Copy from list, then click the recordable drive. 6 Click the arrow button to open the Record to list, then click the recordable drive. 7 Click Copy.
Using PhoneTools PhoneTools lets you send and receive faxes using the modem. Read this chapter to learn how to: ■ Set up your fax cover page ■ Send and receive a fax If PhoneTools is not installed on your computer, see “Reinstalling programs” on page 192.
Chapter 7: Using PhoneTools Sending and receiving faxes PhoneTools lets you send and receive faxes using the modem. Setting up your cover page Before you send your first fax, you need to set up your user information. Your fax cover sheets and fax headers will contain this information, which is required by law. Important 114 Your modem cable must be installed before you can send and receive faxes. You cannot use your standard telephone modem to connect to the Internet while sending and receiving faxes.
Sending and receiving faxes To set up your fax cover page: 1 If PhoneTools is not open, click Start, All Programs, PhoneTools, then click PhoneTools. 2 3 Click Setup, then click General Setup. The General Setup dialog box opens. 4 Click the Fax tab, then type your name and fax number in the Fax identifier text box. This identifier information is required by law. You can type up to 20 characters in the text box.
Chapter 7: Using PhoneTools 6 If you want to change the logo that appears on the cover page, click Setup, then click Logo Management. The Logo Management dialog box opens. Import button 7 Clear button If you do not want the PhoneTools logo on your cover page, click the clear button. - OR If you want to replace the PhoneTools logo with one of your own, click the import button then select a picture for the logo. The picture must be saved in a supported format (.BMP, .DGR, .GIF, .JPG, .PCX, .T31, or .
Sending and receiving faxes Sending a fax To send a fax: 1 If PhoneTools is not open, click Start, All Programs, PhoneTools, then click PhoneTools. 2 Click Send Fax. The Send Fax Wizard opens. www.gateway.
Chapter 7: Using PhoneTools 3 Type the recipient’s name, company (if applicable), and fax number, then click Next. 4 5 Type the message text in the Message Text area. 6 7 Click Next. 8 9 Click Next, then click Finish. The Confirm Transmissions dialog box opens. Click the arrow button to open the Template list, then click the template cover page that you want. If you typed a message in the Message Text area, you must select a cover page.
Sending and receiving faxes Faxing from programs To fax a document directly from most programs: 1 In the program with the document open, click File, then click Print. The Print dialog box opens. 2 Click the arrow button to open the Name list, click the printer CAPTURE FAX BVRP, then click OK. The Send Fax Wizard opens. 3 Complete the wizard as instructed in “Sending a fax” on page 117.
Chapter 7: Using PhoneTools 120 www.gateway.
Customizing Your Computer This chapter provides information about customizing your computer by changing settings in Windows.
Chapter 8: Customizing Your Computer Adjusting the screen and desktop settings You can adjust the computer display settings for brightness, contrast, and horizontal and vertical image position using the controls on the front of your computer display. For more information about these adjustments, see “Computer display” on page 26. Adjusting the color depth and display area are two of the most basic display settings you may need to change.
Adjusting the screen and desktop settings 3 Click the Settings tab. 4 Click the arrow button to open the Color quality or Colors list, then click the color depth you want. 5 To save your changes in Windows XP, click OK, then click Yes. - OR To save your changes in Windows 2000, click OK, then click OK again. Help and Support For more information about adjusting display settings in Windows XP, click Start, then click Help and Support.
Chapter 8: Customizing Your Computer Adjusting the screen resolution You can increase the screen resolution to fit more icons on your desktop, or you can decrease the resolution to make reading the display easier. The higher the resolution, the smaller individual components on the computer display (such as icons and menu bars) appear. To adjust the screen resolution: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens.
Adjusting the screen and desktop settings 4 5 Drag the Screen resolution or Screen area slider to the size you prefer. To save your changes in Windows XP, click OK, then click Yes. - OR To save your changes in Windows 2000, click OK, then click OK again. Help and Support For more information about adjusting screen resolution in Windows XP, click Start, then click Help and Support. Type the keyword changing screen resolution in the HelpSpot Search box , then click the arrow.
Chapter 8: Customizing Your Computer 3 Click the Appearance tab. 4 Click the arrow button to open the Color scheme list, click the color scheme you want, then click OK. The new colors appear on your desktop. - OR If you want to create a new color scheme as part of a desktop theme: 126 a b Click Advanced. The Advanced Appearance dialog box opens. c d e Change the color or font settings for the item. Click the arrow button to open the Item list, then click the item you want to change.
Adjusting the screen and desktop settings To change desktop colors in Windows 2000: 1 Click Start, Settings, then click Control Panel. The Control Panel window opens. 2 3 Double-click the Display icon. The Display Properties dialog box opens. 4 If you want to apply one of Windows’ color schemes, click the arrow button to open the Scheme list, click the scheme you want, then click OK. The new scheme appears on your desktop. Click the Appearance tab.
Chapter 8: Customizing Your Computer Changing the desktop background In Windows XP, you can change the Windows desktop background picture. Windows provides several backgrounds, or you can use pictures that you have created or retrieved from other sources. In Windows 2000, you can change the Windows desktop background to a picture or an HTML document. Windows provides several background pictures. You can also use pictures or HTML documents that you have created or retrieved from other sources.
Adjusting the screen and desktop settings 5 If you want the picture you chose to cover the entire computer display, click the arrow button to open the Position list, then click Stretch or Tile. 6 If the picture you chose does not cover the entire computer display and you did not choose to stretch or tile the image in Step 5, you can change the solid color behind the picture by clicking the arrow button to open the Color list, then clicking a color. 7 Click OK.
Chapter 8: Customizing Your Computer To change the desktop background in Windows 2000: 1 Click Start, Settings, then click Control Panel. The Control Panel window opens. 2 3 Double-click the Display icon. The Display Properties dialog box opens. 4 Click the Background tab. Click a background picture in the Select a background picture or HTML document as Wallpaper list. - OR Click Browse to select a background picture from another location.
Adjusting the screen and desktop settings Selecting a screen saver You can use a screen saver to keep others from viewing your display while you are away from your computer. Windows supplies a variety of screen savers that you can choose from, and many more are available from the Internet and as commercial products. To select a screen saver: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Appearance and Themes.
Chapter 8: Customizing Your Computer 4 Click the arrow button to open the Screen Saver list, then click the screen saver you want. Windows previews the screen saver. 5 If you want to customize the screen saver, click Settings, then make your changes. If the Settings button is not available, you cannot customize the screen saver you selected. 6 In Windows XP, if you want to display the Welcome (Login) screen whenever you exit the screen saver, click the On resume, display Welcome screen check box.
Changing the mouse settings Changing the mouse settings You can adjust the double-click speed, pointer speed, left-hand or right-hand configuration, and other mouse settings. To change your mouse settings: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens.
Chapter 8: Customizing Your Computer 3 4 Click one of the tabs to change your mouse settings. Click OK to save changes. Help and Support For more information about changing mouse settings in Windows XP, click Start, then click Help and Support. Type the keyword mouse settings in the HelpSpot Search box , then click the arrow. 134 www.gateway.
Programming the multifunction keyboard Programming the multifunction keyboard All of the programmable buttons on the Gateway keyboard are pre-programmed to start actions such as opening your Web browser. Also, you can program the buttons to open a program or start an action you choose. To program your multifunction keyboard buttons: 1 Click Start, All Programs, then click Millennium Keyboard. The Millennium Keyboard utility opens. www.gateway.
Chapter 8: Customizing Your Computer 2 Click an icon to change its function. Shortcut lets you select a program or Web site that opens when you press the Shortcut button. The Shortcut button is pre-programmed to open the My Documents folder. Shopping cart lets you select a program or Web site that opens when you press the Shopping cart button. The Shopping cart button is pre-programmed to open an Internet shopping site.
Programming the multifunction keyboard 3 4 Click Specify a Program or Web Page. Click Browse to select the program name or Web address. - OR Type a path and file name or Web address in the Program path or Web page address box. 5 Click OK, then click Done. www.gateway.
Chapter 8: Customizing Your Computer Adding and modifying user accounts In Windows XP, you can create and customize a user account for each person who uses your computer. You can also switch (change) user accounts without turning off your computer. User account tips ■ If you want to create an account for someone, but you do not want that user to have full access to your computer, be sure to make that account limited. Remember that limited accounts may not be able to install some older programs.
Adding and modifying user accounts To switch user accounts in Windows XP: 1 Click Start, then click Log Off. The Log Off Windows dialog box opens. 2 3 Click Switch User. The Windows Welcome screen opens. Click the user account that you want to use. When you switch between user accounts, any programs that were running for the previous user continue to run. www.gateway.
Chapter 8: Customizing Your Computer Power management Computer equipment can account for a significant portion of energy use in the home and office environment. You may not want to shut down your computer each time you leave it, especially if you plan to be away for only a short time.
Power management Using power saving modes If your computer is... ...and you want to... ...then On Enter Standby mode In Windows XP, click Start, Turn off computer, then click Standby. - OR In Windows 2000, click Start, then click Shut Down. Click the arrow button to open the What do you want your computer to do list, then click Stand by. Click OK. On Enter Hibernate mode (must be activated) In Windows XP, click Start, then click Turn Off Computer. Press and hold SHIFT, then click Hibernate.
Chapter 8: Customizing Your Computer Changing the power scheme To change the power scheme: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 2 142 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens. www.gateway.
Power management 3 Click the arrow button to open the Power Schemes list, then click the power scheme you want. - OR Click an arrow button for the System standby, Turn off monitor, or Turn off hard disks timer, then click the time you want. To save your custom power scheme, click Save As and type a name for the scheme. 4 Click OK. Help and Support For more information about changing the power scheme in Windows XP, click Start, then click Help and Support.
Chapter 8: Customizing Your Computer 3 Click the Advanced tab. 4 Click the arrow button to open a Power buttons list, then click the power setting mode you want to use. 5 Click OK. Help and Support For more information about changing the power management settings in Windows XP, click Start, then click Help and Support. Type the keyword power management in the HelpSpot Search box , then click the arrow. 144 www.gateway.
Power management Activating and using Hibernate mode To activate Hibernate mode: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens. 3 Click the Hibernate tab.
Chapter 8: Customizing Your Computer To use Hibernate mode: ■ As an automatic power savings mode: Open the Power Options Properties dialog box, then click the Power Schemes tab. Click the arrow button to open a System hibernates list, then click the time you want to use. -OROpen the Power Options Properties dialog box, then click the Advanced tab. Hibernate is now an option in the Power buttons lists. ■ As a manually-selected power savings mode: In Windows XP, click Start, then click Turn Off Computer.
Power management Setting up an uninterruptible power supply To install an uninterruptible power supply (UPS): 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens.
Chapter 8: Customizing Your Computer 4 5 6 7 Click Select. The UPS Selection dialog box opens. Click the manufacturer and model of the UPS device. Click the serial port where the UPS device is attached. Click Finish, then click OK. Help and Support For more information about setting up an uninterruptable power supply in Windows XP, click Start, then click Help and Support. Type the keyword uninterruptable power supply in the HelpSpot Search box , then click the arrow. 148 www.gateway.
Networking Your Computer Connecting your home, small office, or home office computers lets you share drives, printers, and a single Internet connection among the connected computers.
Chapter 9: Networking Your Computer Benefits of networking A network lets you: ■ Share a single Internet connection ■ Share computer drives ■ Share peripheral devices ■ Stream audio and video files ■ Play multi-player games Sharing a single Internet connection Each computer that is connected to the network can share the same broadband connection or modem and telephone line and access the Internet at the same time.
Benefits of networking Sharing peripheral devices Each computer that is connected to the network can share the same peripheral devices, such as a printer. Select print from the computer you are currently using and your file is automatically printed on your printer no matter where it is located on your network. Help and Support For more information about sharing network devices in Windows XP, click Start, then click Help and Support.
Chapter 9: Networking Your Computer Selecting a network connection The biggest decision you need to make when creating your network is what type of connection you will use. Gateway supports both wired and wireless Ethernet networks. Use the following criteria as a guide when selecting a network connection.
Using a wired Ethernet network Using a wired Ethernet network A wired Ethernet network consists of two or more computers connected together through an Ethernet cable. This connection type is commonly used in offices around the world and can be used to build computer networks in the home. Ethernet, Fast Ethernet, or Gigabit Ethernet Ethernet is available at three different speeds. Standard Ethernet runs at 10 Mbps, Fast Ethernet runs at 100 Mbps, and Gigabit Ethernet runs at 1000 Mbps.
Chapter 9: Networking Your Computer Example wired Ethernet network The following is an example of a wired Ethernet network. The network is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network. Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router is a cable or DSL modem that provides access to the Internet.
Using a wired Ethernet network Equipment you need for a wired Ethernet network For a wired Ethernet network you need: ■ An Ethernet jack on each desktop computer and notebook. - OR An Ethernet card installed in each desktop computer. - OR An Ethernet PC Card installed in each notebook. ■ An Ethernet router. Select a router that gives you the following features: ■ A jack for connecting to a cable or DSL modem. ■ The ability to assign IP addresses to your networked computers dynamically.
Chapter 9: Networking Your Computer Using a wireless Ethernet network A wireless Ethernet network is ideal for creating a home or office network or adding mobility to an existing wired Ethernet. Wireless Ethernet is available at two different speeds. 802.11a wireless Ethernet runs at speeds up to 54 Mbps, or about half the speed of Fast Ethernet. 802.11b wireless Ethernet runs at speeds up to 11 Mbps, or approximately the same speed as standard wired Ethernet.
Using a wireless Ethernet network Example access point wireless Ethernet network By using an access point, you can join a wireless Ethernet network and access a wired Ethernet network. An access point also lets you access the Internet. The following is an example of an access point wireless Ethernet network. The network is made up of an access point, a cable or DSL modem, and your computers. The access point is the central control point for the network.
Chapter 9: Networking Your Computer Equipment you need for an access point wireless Ethernet network For an access point wireless Ethernet network you need: ■ A wireless Ethernet (IEEE 802.11a or IEEE 802.11b) PCI card installed in each desktop computer - OR A wireless Ethernet (IEEE 802.11a or IEEE 802.11b) USB adapter attached to each desktop computer - OR A notebook with wireless Ethernet (IEEE 802.11b) built-in - OR A wireless Ethernet (IEEE 802.11a or IEEE 802.
Using a wireless Ethernet network Example peer-to-peer wireless Ethernet network Use a peer-to-peer (also known as ad hoc) wireless Ethernet network if you are setting up or joining a temporary computer-to-computer network. This type of network does not include access into a wired network or the Internet. You can create this type of network to quickly move files from one computer to another. www.gateway.
Chapter 9: Networking Your Computer Equipment you need for a peer-to-peer wireless Ethernet network For a peer-to-peer wireless Ethernet network you need: ■ A wireless Ethernet (IEEE 802.11a or IEEE 802.11b) PCI card installed in each desktop computer - OR A wireless Ethernet (IEEE 802.11a or IEEE 802.11b) USB adapter attached to each desktop computer - OR A notebook with wireless Ethernet (IEEE 802.11b) built-in - OR A wireless Ethernet (IEEE 802.11a or IEEE 802.
Moving from Your Old Computer If your new computer is replacing an old computer, you may have personal data files, Internet settings, a printer or other peripheral devices, and other unique computer settings that you want to move from your old computer to your new one.
Chapter 10: Moving from Your Old Computer Using the Windows XP Files and Settings Transfer Wizard If your new computer is running Windows XP, you can move your data files and personal settings, such as display, Internet, and e-mail settings, from your old computer to your new one by using the Files and Settings Transfer Wizard. The wizard also moves specific files or entire folders, such as My Documents, My Pictures, and Favorites.
Transferring files Transferring files You can manually transfer your personal data files by copying them to removable media, such as a diskette, writable CD or DVD, or Zip disk, or by using a home network. For more information, see “Using a recordable drive” on page 100. Finding your files Many programs automatically save your personal data files in the My Documents folder. Look in your old computer’s My Documents folder for personal data files.
Chapter 10: Moving from Your Old Computer You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period). For example, a document file might have a .DOC extension and a spreadsheet file might have an .XLS extension. File type File usually ends in... Documents .DOC, .TXT, .RTF, .HTM, .HTML, .DOT Spreadsheets .XLS, .XLT, .TXT Pictures .JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS Movies .MPEG, .MPG, .AVI, .GIF, .
Transferring Internet settings Transferring Internet settings You can use different methods to transfer your Internet account from your old computer to your new one. Setting up your ISP ■ If your current Internet service provider (ISP) software came preinstalled on your new computer, run that setup program. If it asks to set up a new account or an existing one, choose to set up an existing account.
Chapter 10: Moving from Your Old Computer Transferring your e-mail and address book See your old e-mail program’s online help for information on exporting and importing e-mail messages and the address book. You can often export all of your old e-mail messages or address book to a diskette, then import them from the diskette into your new computer’s e-mail program.
Installing your old printer or scanner Installing a parallel port printer You can usually install parallel port printers by following these steps. To install your old printer: 1 2 3 4 Shut down and turn off your computer. Connect your parallel port printer. Turn on your printer, then turn on your computer. If Windows detects your printer, install your printer by following the on-screen instructions. You are finished. - OR If Windows does not detect the printer, go to the next step.
Chapter 10: Moving from Your Old Computer Installing your old programs You probably use some programs that did not come installed on your new computer, such as personal finance software, graphics programs, or games. Spend some time going through your old computer’s Start and Programs menus, making note of any programs you want to install on your new computer. Locate your original program installation CDs and installation guides.
Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software.
Chapter 11: Maintaining Your Computer Caring for your computer To extend the life of your system: 170 ■ Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your computer, we recommend that you put it in the original packaging materials. ■ Keep diskettes and your computer away from magnetic fields. Magnetic fields can erase data on both diskettes and hard drives.
Caring for your computer Use the following table to set up a regular maintenance schedule. Maintenance task Create an emergency diskette Check for viruses Immediately after purchase Monthly When needed X See...
Chapter 11: Maintaining Your Computer Creating an emergency startup diskette An emergency startup diskette is a diskette that contains critical information that you need to start your computer if Windows fails to start. You should create a startup diskette as soon as you get your computer. To create an emergency startup diskette in Windows XP: 1 2 3 172 Insert a blank diskette labeled Startup into the diskette drive. Click Start, then click My Computer. The My Computer window opens.
Creating an emergency startup diskette 4 Click to select the Create an MS-DOS startup disk check box, then click Start. A message warns you that any information on the diskette will be erased. 5 When you see the warning message, click OK. Windows copies files to the emergency startup diskette. 6 When Windows finishes copying files, remove the diskette from the diskette drive. 7 Slide the write-protect tab up to prevent the diskette from being erased or infected by viruses.
Chapter 11: Maintaining Your Computer Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.
Protecting your computer from viruses To scan for viruses: 1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2003. Norton AntiVirus opens. Scan for viruses 2 Click Scan for Viruses. Scan 3 Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan. www.gateway.
Chapter 11: Maintaining Your Computer To remove a virus: 1 If Norton AntiVirus finds a virus, follow all on-screen instructions to remove the virus. 2 3 Turn off your computer and leave it off for at least 30 seconds. Turn on your computer and rescan for the virus. To update Norton AntiVirus: 176 1 2 Make sure that you are connected to the Internet. 3 Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files.
Managing hard drive space Managing hard drive space Windows provides several utilities you can use to manage your hard drive. Checking hard drive space To check hard drive space: 1 In Windows XP, click Start, then click My Computer. The My Computer window opens. - OR In Windows 2000, double-click the My Computer icon. The My Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. www.gateway.
Chapter 11: Maintaining Your Computer Using Disk Cleanup Delete unnecessary files, such as temporary Windows files, to free hard drive space. To use the WindowsDisk Cleanup program: 1 In Windows XP, click Start, then click My Computer. The My Computer window opens. - OR In Windows 2000, double-click the My Computer icon. The My Computer window opens. 2 178 Right-click the hard drive that you want to delete files from, for example Local Disk (C:), then click Properties.
Managing hard drive space 3 4 Click Disk Cleanup. The Disk Cleanup dialog box opens. 5 Click OK, then click Yes. Make sure that the check box beside each file type you want to delete is selected. For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box. Help and Support For more information about keeping the hard drive space free of unnecessary files in Windows XP, click Start, then click Help and Support.
Chapter 11: Maintaining Your Computer 3 Click the Tools tab. 4 5 Click Check Now. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK. Click the options you want to use, then click Start. For help, press F1. Windows checks the drive for errors. This process may take several minutes. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found.
Managing hard drive space Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.
Chapter 11: Maintaining Your Computer 3 Click the Tools tab. 4 5 Click Defragment Now. If Disk Defragmenter does not start automatically, click Defragment or Start. Disk Defragmenter shows its progress on the computer display. When finished, Disk Defragmenter asks if you want to quit the program. 6 Click Close or Yes, then click the X in the top-right corner to close the Disk Defragmenter window.
Managing hard drive space Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. You should back up your files regularly to a writable CD (if you have a recordable drive) or to diskettes. Use a backup device, such as a recordable drive or Zip drive, to do a complete hard drive backup.
Chapter 11: Maintaining Your Computer To start the Scheduled Task Wizard: 1 Click Start, All Programs, Accessories, System Tools, then click Scheduled Tasks. The Scheduled Tasks window opens. 2 Double-click the Add Scheduled Task icon. The Scheduled Task Wizard opens. 3 Click Next, then click the task or program you want to schedule and follow the on-screen instructions to customize the task. Important Your computer must be on during scheduled tasks.
Cleaning your computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your system performing at its best.
Chapter 11: Maintaining Your Computer Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.
Restoring Software Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows 187
Chapter 12: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. Important Before you try to fix a problem by reinstalling software from your Gateway Restoration CDs, make sure that you have tried these steps first: Use the diagnostics and troubleshooting tools found in HelpSpot.
Reinstalling device drivers Reinstalling device drivers Device drivers are programs that control devices such as the computer display, CD or DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
Chapter 12: Restoring Software To reinstall device drivers: 1 Insert the red Drivers CD into the CD, DVD, or recordable drive. If the program starts automatically, go to Step 5. - OR If the program does not start automatically, go to Step 2. 2 3 4 5 6 Click Start, then click Run. The Run dialog box opens. In the Open text box, type d:\runmenu.exe (where d is the drive letter of your CD, DVD, or recordable drive). Click OK.
Updating device drivers Updating device drivers The Restoration CDs contain a device driver update utility that works over the Internet. If you do not have an Internet service provider, the update utility works by direct-dialing the device driver update service. To update device drivers: 1 Insert the red Drivers CD into the CD, DVD, or recordable drive. If the program starts automatically, go to Step 5. - OR If the program does not start automatically, go to Step 2.
Chapter 12: Restoring Software Reinstalling programs If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the yellow Applications CD and other program CDs. If you are reinstalling programs from other program CDs, follow the installation instructions on each CD. If you want to reinstall a program, uninstall the old version first. To reinstall programs from the Applications CD: 1 If you just reinstalled Windows, go to Step 4.
Reinstalling programs 9 Select a single program to reinstall. - OR Click Automatic Installation, then select multiple programs to reinstall. (Grayed out programs are not available for Automatic Installation. To select these programs, click Manual Installation.) 10 11 Click Install. Follow any additional on-screen instructions. Depending on the programs you are reinstalling, you may only need to restart your computer to complete the installation.
Chapter 12: Restoring Software Reinstalling Windows If your computer is not working correctly, try the following options to correct the problem: ■ Troubleshooting. For more information, see “Troubleshooting” on page 225. ■ Reinstalling device drivers. For more information, see “Reinstalling device drivers” on page 189. If the options above do not correct the problem, you can use the Restoration CDs to reinstall Windows and other software.
Reinstalling Windows 4 5 6 7 8 9 10 11 Select a language option. Select 1. Delete all files (Automated Fdisk/Format). Select 1. Continue deleting all files and restart. When prompted, press any key to continue. Select 2. Boot from CD-ROM. Select a language option. Select 2. Automated installation of Windows (XP or 2000). When prompted, remove the red Drivers CD and insert the blue Operating System CD into the CD, DVD, or recordable drive, then press any key to continue.
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Upgrading Your Computer This chapter provides information about upgrading and replacing components in your computer. Read this chapter to learn how to: ■ Add PC Cards ■ Open your computer case ■ Remove and install drives ■ Replace the Mini PC card ■ Add memory You must open the computer case to change or upgrade components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician.
Chapter 13: Upgrading Your Computer Adding PC Cards Your computer has one PC Card slot (also known as a PCMCIA card slot). This slot accepts Type I and Type II PC Cards. You do not need to restart your computer when changing most cards because your computer supports hot-swapping. Hot-swapping means that you can insert a PC Card while your computer is running. If your PC Card does not work after hot-swapping, see the PC Card manufacturer’s documentation for further information.
Adding PC Cards To remove a PC Card: 1 Click the remove hardware name and click Stop. icon in the taskbar, then select the PC Card -ORTurn off your computer. Important 2 3 If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. Release the eject button by pressing the PC Card eject button once. Eject the PC Card by pressing the eject button again. www.gateway.
Chapter 13: Upgrading Your Computer Selecting a place to work Work on your computer in an area that: ■ Is clean (avoid dusty areas) ■ Is a low-static environment (avoid carpeted areas) ■ Has a stable surface on which to set your computer ■ Has enough room to place all the computer parts ■ Is near a grounded outlet so you can test your computer after installation ■ Is near a telephone (in case you need help from Gateway Technical Support) Gathering the tools you need Some tools and supplies that
Preventing static electricity discharge Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning ESD can permanently damage electrostatic discharge-sensitive components in your computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.
Chapter 13: Upgrading Your Computer Opening the computer case Tips & Tricks When cleaning the case, do not use abrasive or solvent cleaners because they can damage the finish. Use soap and water or a dilution of water and isopropyl alcohol. For more information, see “Cleaning your computer” on page 185. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case.
Opening the computer case 4 Remove the two screws on the back of the computer case. Screw 5 Screw With your hands positioned on each side of the case, swing the access panel up and away from the case and set the panel aside. www.gateway.
Chapter 13: Upgrading Your Computer Closing the computer case To close the computer case: 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Align the access panel tabs into the case notches. Access panel tabs 204 www.gateway.
Closing the computer case 3 Swing the access panel down into place. 4 5 Replace the two screws removed previously. Reconnect the external cables and power cord. www.gateway.
Chapter 13: Upgrading Your Computer Replacing drives Use the procedures in this section to replace the: ■ Removable drive pack ■ Hard drive Replacing the removable drive pack The removable drive pack contains the diskette drive, drive adapter card, and either a CD, DVD, or recordable drive. To replace the drive pack: 1 Open the case by following the instructions in “Opening the computer case” on page 202. Warning 206 Make sure that you removed all external cables and the power cord. www.gateway.
Replacing drives 2 Remove the two retaining screws located on either side of the Microsoft Certificate of Authenticity label on the rear of your computer. Screw 3 Screw Slide the drive pack forward, then down. www.gateway.
Chapter 13: Upgrading Your Computer 208 4 Disconnect the two drive cables from the drive adapter card. 5 Connect the drive cables to the drive adapter card on the new drive pack. The drive cables and connectors are “keyed,” which means that they can only be plugged in one way. www.gateway.
Replacing drives 6 7 Push the cables carefully up into the top of the drive bay. Align the tabs on the drive pack with the notches on the drive bay, then slide the drive pack back until it is flush with the front of the case. Tabs 8 Replace the two retaining screws. www.gateway.
Chapter 13: Upgrading Your Computer Replacing the hard drive Use this procedure to replace the hard drive. Tips & Tricks For more stability, place your computer face down to perform this procedure. Avoid scratching the computer display by placing it on a towel or other non-abrasive surface. To replace the hard drive: 1 Open the case by following the instructions in “Opening the computer case” on page 202. Warning 210 Make sure that you removed all external cables and the power cord.
Replacing drives 4 Disconnect the drive cable and power cable. 5 Remove the four screws that hold the drive into drive cage. Screw Screw www.gateway.
Chapter 13: Upgrading Your Computer 6 Remove the drive. 7 Make sure that the jumpers on the new drive are set the same as the drive you are replacing. Jumpers 212 8 Insert the new drive into the drive cage and secure it with the four screws removed earlier. 9 Connect the drive cable and power cable to the drive. www.gateway.
Replacing drives 10 Align the single drive cage tab into the case notch, then swing the drive cage down until the two drive cage tabs on the other side snap into place. 11 Close the case by following the instructions in “Closing the computer case” on page 204. www.gateway.
Chapter 13: Upgrading Your Computer Replacing the Mini PCI card The modem in your computer is a Mini PCI card. If you need to install a new Mini PCI card, you must first remove the existing card. Perform this procedure only if Gateway Technical Support tells you to. Warning Replace the Mini PCI card with only Gateway-approved cards. Perform this procedure only if Gateway Technical Support tells you to.
Replacing the Mini PCI card 3 Press outward on both of the retaining clips holding the Mini-PCI card until the card tips up at an angle. www.gateway.
Chapter 13: Upgrading Your Computer 216 4 Remove the Mini-PC card. 5 Remove the cable from the Mini-PCI card. www.gateway.
Replacing the Mini PCI card 6 Connect the cable to the new Mini-PCI card. www.gateway.
Chapter 13: Upgrading Your Computer 7 Carefully press the new Mini-PCI card into the card slot. Important 218 The card must be fully seated in the slot before the retaining clips will snap into place. 8 Replace the drive cage by following the instructions in “Replacing the hard drive” on page 210. 9 Close the case by following the instructions in “Closing the computer case” on page 204. www.gateway.
Installing or replacing DIMM memory Installing or replacing DIMM memory When you upgrade your computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. A DIMM memory module has several memory chips on one or both sides. To install or replace DIMM memory: 1 Open the case by following the instructions in “Opening the computer case” on page 202. Warning Make sure that you removed all external cables and the power cord. www.gateway.
Chapter 13: Upgrading Your Computer 2 Find the memory module banks, sometimes called add-in slots, on your system board. Memory modules 3 If you are removing a memory module from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR If you are adding a memory module to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. 220 www.gateway.
Installing or replacing DIMM memory 4 Align the notch on the new memory module with the notch on the memory module bank and press firmly into the bank. The tabs on the sides of the memory module should secure the memory module automatically. When the module is secure, you hear a click. 5 Close the case by following the instructions in “Closing the computer case” on page 204. 6 7 Turn on your computer. Windows starts and the Windows desktop appears.
Chapter 13: Upgrading Your Computer Using the BIOS Setup utility The BIOS Setup utility stores basic settings for your computer. These settings include basic system hardware configuration, system resource settings, and password security. These settings are stored and saved even when the power is off. Caution The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your computer.
Using the BIOS Setup utility The following illustration shows the main menu screen of a typical BIOS Setup utility. Your BIOS Setup utility may vary from the illustration below. BIOS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help BIOS Version 4W4SB0X0.15A.0004.
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Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 31, for more information about how to get help.
Chapter 14: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: ■ Never remove your computer case access panel while your computer is turned on and while the modem cable and the power cord are connected. ■ If you are using or have purchased an additional monitor, do not attempt to open the monitor case. To do so is extremely dangerous. Even if the power is disconnected, energy stored in the monitor components can be dangerous.
First steps First steps Try these things first before going to the following sections: ■ Make sure that the power cable is connected to your computer and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip, make sure that it is turned on. ■ If a peripheral device (such as the keyboard or mouse) does not work, make sure that all connections are secure.
Chapter 14: Troubleshooting Troubleshooting CD, DVD, or recordable drives The computer does not recognize a disc or the CD, DVD, or recordable drive ■ Make sure that the disc label is facing up, then try again. ■ Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive. ■ If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see “Identifying drive types” on page 76.
Troubleshooting ■ Make sure that the mute controls are turned off. For more information, see “Adjusting the volume in Windows XP” on page 79 or “Adjusting the volume in Windows 2000” on page 82. ■ Make sure that the speaker cables are connected correctly and securely. ■ Shut down and restart your computer. ■ Clean the disc. For more information, see “Cleaning CDs and DVDs” on page 230. ■ Reinstall the audio device drivers. For more information, see “Reinstalling device drivers” on page 189.
Chapter 14: Troubleshooting Cleaning CDs and DVDs Clean discs by wiping from the center to the edge, not around in a circle, using a product, such as a soft cloth, made especially for cleaning CDs and DVDs. Computer The computer will not start ■ 230 Make sure that the power cord is connected to an AC power source and your computer is turned on. www.gateway.
Troubleshooting Computer display Tips & Tricks After you are in Windows, press the AUTO/SET button to automatically optimize your display settings. For more information, see “OSD options” on page 27. The screen resolution is not correct ■ Change the screen resolution from the Display Properties dialog box. For more information, see “Adjusting the screen resolution” on page 124.
Chapter 14: Troubleshooting Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. ■ Remove the drive pack and make sure that the cables are connected correctly to the diskette drive and the drive adapter card. Make sure that the pins are not bent or misaligned. For more information, see “Replacing the removable drive pack” on page 204.
Troubleshooting You see a “Non-system disk” or “Disk error” error message ■ Eject the diskette from the diskette drive, then press ENTER. ■ Make sure that the diskette you are using is IBM-compatible. The diskette drive LED is lit continuously ■ Remove the diskette from the drive. If the light stays on, try restarting your computer. ■ Remove the drive pack and make sure that the cables are connected correctly to the diskette drive and the drive adapter card.
Chapter 14: Troubleshooting Hard drive You see an “Insufficient disk space” error message ■ Delete unnecessary files from the hard drive using Disk Cleanup. For more information, see “Using Disk Cleanup” on page 178. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. ■ Save your files to a diskette or another drive. If the hard drive is full, copy any files not regularly used to diskettes or other backup media, then delete them from the hard drive.
Troubleshooting Internet You cannot connect to the Internet ■ Make sure that your computer is connected to the telephone line and the telephone line has a dial tone. Use the setup poster to make sure that the connections have been made correctly. ■ Make sure that no one else is using the telephone line. ■ If you have the call waiting feature on your telephone line, make sure that it is disabled. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly.
Chapter 14: Troubleshooting Connecting to a Web site takes too long Many factors can affect Internet performance: ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computer People a
Troubleshooting Liquid spilled in the keyboard ■ If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. Memory You see a “memory error” message during startup ■ Use PC Doctor or a third-party diagnostic program to help determine if a memory module is failing.
Chapter 14: Troubleshooting Modem Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 4. ■ Make sure that your computer is connected to the telephone line and the telephone line has a dial tone. Use the setup poster to make sure that the connections have been made correctly. ■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.
Troubleshooting To check the dialing properties in Windows 2000: 1 Click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Double-click the Modems icon, then click Dialing Properties. The Dialing Properties dialog box opens. 3 Make sure that all settings are correct. ■ Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.
Chapter 14: Troubleshooting You cannot connect to the Internet ■ Your ISP may be having technical difficulties. Contact your ISP technical support for help. ■ See if the modem works with a different communications program. The problem may be with just one program. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K.
Troubleshooting The modem is not recognized by the computer ■ Make sure that the line connected to the modem is working and plugged into the appropriate jack on the modem. Use the setup poster to make sure that the connections have been made correctly. ■ If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use). ■ Use the modem cable that came with your computer.
Chapter 14: Troubleshooting To run modem diagnostics in Windows 2000: 1 2 Close all open programs. 3 Double-click the Modems icon. The Modems Properties dialog box opens. 4 Click the Diagnostic tab, click the COM port next to the name of the modem, then click More Info. The Modem Info dialog box opens. Click Start, Settings, then click Control Panel. The Control Panel window opens. If information about the modem appears, the modem passed diagnostics.
Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.
Chapter 14: Troubleshooting Mouse The mouse does not work ■ Make sure that the mouse cable is plugged in correctly. ■ Shut down and restart your computer. ■ Remove all extension cables and switch boxes. ■ Try a mouse that you know works to make sure that the mouse port works. ■ Reinstall the device driver. For more information, see “Reinstalling device drivers” on page 189.
Troubleshooting Printer Printer will not turn on ■ Make sure that the power cord is plugged into an AC power source. ■ Make sure that the electrical outlet is working by plugging a working device, such as a lamp, into the outlet, then turning it on to test the outlet. Printer is on but will not print ■ Make sure that the printer is online. Many printers have an online/offline button that you may need to press.
Chapter 14: Troubleshooting You see a “Printer queue is full” error message ■ Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline in Windows XP: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to use.
Troubleshooting You see a “Printer is out of paper” error message ■ After adding paper, make sure that the printer is online. Many printers have an online/offline button that you need to press after adding paper. Sound You are not getting sound from the speakers ■ Make sure that the volume controls are turned up. For more information, see “Adjusting the volume in Windows XP” on page 79 or “Adjusting the volume in Windows 2000” on page 82. ■ Make sure that mute controls are turned off.
Chapter 14: Troubleshooting Telephone support Before calling Gateway Technical Support If you have a technical problem with your computer, follow these recommendations before contacting Gateway Technical Support: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a power strip, make sure that it is switched on. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.
Telephone support Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems.
Chapter 14: Troubleshooting Tutoring and training Gateway's Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■ “Getting Help” on page 31. ■ The printed or online documentation that came with your hardware or software.
Tutoring and training Training Gateway provides the following in-person and computerized training: Resource Service description For more information In-Store Training at Gateway stores Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and PowerPoint. www.gateway.com/country Gateway Learning Libraries A variety of courses and tutorials are available on CD.
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Safety, Regulatory, and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Appendix A: Safety, Regulatory, and Legal Information Setting up your system ■ Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use. ■ Do not use this product near water or a heat source such as a radiator. ■ Set up the system on a stable work surface. ■ The product should be operated only from the type of power source indicated on the rating label.
Important safety information Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. www.gateway.
Appendix A: Safety, Regulatory, and Legal Information Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory compliance statements Telecommunications per FCC part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company. An FCC-compliant telephone line cord with a modular plug is required for use with this device.
Appendix A: Safety, Regulatory, and Legal Information Canada Industry Canada (IC) Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.
Laser safety statement EPA ENERGY STAR As an ENERGY STAR® Partner, Gateway has determined that this product meets the ENERGY STAR guidelines for energy efficiency when used with a computer equipped with a Display Power Management System. Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825.
Appendix A: Safety, Regulatory, and Legal Information Notices Copyright © 2003 Gateway, Inc. All Rights Reserved 14303 Gateway Place Poway, CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Index A AC power connector 5 access point network 157 accessories 11 safety precautions 255 accounts America Online 66 ISP 66 user 138 activity indicators See indicators adding icons to desktop 43 user accounts 138 address e-mail 71 Web 69 America Online 66 application key 21 arrow keys 21 AU file 89 audio audio in jack 5 audio out jack 5 line in jack 5 muting 22, 79, 82, 229 playing 87, 89 recording 87 streaming 151 troubleshooting 247 See also sound audio CD adding tracks to library 97 cleaning 230 copyin
replacing 206 troubleshooting 228 using 76 CD Player 86 CD-RW drive eject button 3 identifying 76 locating drive 3 replacing 206 troubleshooting 228 using 76, 100 Certificate of Authenticity 5, 8 cleaning audio CD 230 case 185 CD 230 computer display 186 computer exterior 185 DVD 230 keyboard 186 mouse 186 screen 186 clicking 25 clipboard 49 clock 29 close button 45 closing computer case 204 program 45, 61 unresponsive program 20 window 45, 61 color 28 changing depth 122 changing number of 122 changing sche
files and folders 49, 61 text and graphics 61 creating data CD 100 data DVD 100 desktop icons 43 desktop shortcuts 43 documents 57 folders 47 MP3 files 94 music CD 105 music files 94 startup diskette 172 Customer Service Accounting 249 Sales 249 Warranty 249 customizing 121 cutting files and folders 49, 61 text and graphics 61 D default printer 245 defragmenting hard drive 181 deleting files and folders 41, 51, 52, 61, 178 desktop 40 adding icons 43 adding shortcuts 43 adjusting settings 122 changing backg
CD-RW 3, 76, 100 checking for errors 179 checking for free space 177 defragmenting 181 diskette 3, 74 DVD 3, 76 DVD/CD-RW 3, 76, 100 identifying drive types 76 replacing CD 206 replacing CD-RW 206 replacing diskette 206 replacing drive pack 206 replacing DVD 206 replacing DVD/CD-RW 206 replacing hard drive 210 sharing 150 troubleshooting 228, 232, 234 types 76 viewing contents 46 viewing files and folders 47 DSL modem 64 connecting 5 DVD controlling play with keyboard 21 creating data 100 drive 76 eject but
moving 49 opening 25, 42 pasting 49, 61 recovering 51 renaming 61 searching for 52, 54, 164 transferring 163 troubleshooting 233 types 164 viewing list 47 Files and Settings Transfer Wizard 162 finding files and folders 52, 54, 164 HelpSpot topics 34 specifications 9 Firewire port 7 floppy disk See diskette folders copying 49, 61 creating 47, 48 cutting 49, 61 deleting 41, 51, 61 finding 52, 54 moving 49 opening 25, 47 pasting 49, 61 recovering 51 renaming 61 searching for 52, 54 viewing list 47 fragmentati
digital video camera 30 drivers 189 memory 219 PC Cards 198 peripheral devices 30, 166 printer 30, 166 programs 168, 192 scanner 30, 166 Windows 194 Internet 64 account 66 button 23 connecting to 66 downloading files 70 requirements to access 65 sharing access 150 transferring settings from old computer 165 troubleshooting 235 Internet connection sharing 150 troubleshooting 235, 240 Internet radio 99 Internet service provider (ISP) 64, 65 connecting to 66 disconnecting from 67 setting up account 66 transfer
backing up files 183 checking for drive errors 179 checking hard drive space 177 cleaning case 185 cleaning component exteriors 185 cleaning computer screen 186 cleaning keyboard 186 creating startup diskette 172 defragmenting 181 deleting files 178 suggested schedule 171 using Scheduled Task Wizard 183 virus protection 174 maximize button 45 Media Player 84, 89 memory adding 12 installing DIMM 219 troubleshooting 237 upgrading 12 menu bar 45 messages checking e-mail 72 sending e-mail 71 microphone jack 3,
playing audio CD 84, 86 playing DVD 90 recording audio 87 using CD drive 76 using diskette drive 74 using DVD drive 76 using Windows Media Player 84, 89, 90 multi-player game playing 151 music library building 97 changing settings 98 MusicMatch building music library 97 changing library settings 98 creating MP3 files 94 creating music files 94 editing track information 96 listening to Internet radio 99 playing audio CD 92 muting 22, 79, 82, 229 My Documents button 22 N navigation keys 21 network equipment
audio file 88, 89 DVD 90 Media Player file 89 multimedia files 89 multi-player games 151 music CD 84, 86 Windows Media Player file 89 Plug and Play devices IEEE 1394 support for 30 USB support for 30 pointer 24 moving 25 ports See connections power advanced settings 141, 143 button 3 changing advanced settings 143 changing modes 141 changing schemes 142 changing settings 141 connector 5 Hibernate mode 3, 140, 145 management 140 schemes 141, 142 source problems 17 Standby mode 3, 140 surge protector 17 troub
61, 178 renaming files and folders 61 replacing CD drive 206 CD-RW drive 206 drive pack 206 DVD drive 206 DVD/CD-RW drive 206 hard drive 210 Mini PCI card 214 PC Card 199 recordable drive 206 resetting computer 20 resolution changing 124 restarting computer 20 Restoration CDs 188 restoring files and folders 51 Resume mode 3 right-clicking 25 Roxio Easy CD Creator 100 S safety avoiding repetitive strain 16 caring for computer 170 general precautions 253 guidelines for troubleshooting 226 posture 16 reducing
selecting items in list 61 switching between files, folders, or programs 61 shutting down computer 19, 20 small office network 150 software See programs sound adjusting 22, 79, 82 controls 22, 79, 82 muting 22, 79, 82, 229 troubleshooting 247 See also audio Sound Recorder making audio recordings 87 playing file 88 speakers 3 jack 3 special-function buttons 22 specifications 9 Standby mode 3, 140 Start button 41 Start menu 42 starting computer 3, 18 programs 25, 42 startup diskette 172 static electricity 201
LCD panel 231 memory 237 modem 238 monitor 231 mouse 244 PC Doctor 227 power 244 printer 245 reinstalling drivers 189 safety guidelines 226 screen area 231 screen resolution 231 sound 247 support tool 227 technical support 248 telephone support 248 Web site connection speed 236 turning off computer 3, 19, 20 turning on computer 3, 18 tutoring fee-based 250 U uninterruptible power supply (UPS) 12, 17, 147 updating Norton AntiVirus 176 upgrading 197 UPS 12, 17, 147 USB port 5, 7, 30 user accounts adding in
wireless Ethernet network 152, 156 access point equipment list 158 access point example 157 peer-to-peer equipment list 160 peer-to-peer example 159 Wordpad 57 working safely 14 World Wide Web (WWW) 68 downloading files 70 write-protection for diskettes 173 Z Zip drive 12, 183 port 5, 7 273
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