Contents 1 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
OSD options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Installing a printer, scanner, or other peripheral device . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 4 Using Drives and Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Using the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7 Upgrading Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
iv www.gateway.
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
Chapter 1: Getting Help Thank you for purchasing our computer! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new computer. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible.
Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.
Chapter 1: Getting Help Support Home Click Support Home, then click Computers. To view support documents for your computer, type your serial number in the Serial Number box, then click Submit. Click the arrow button to open the Select Your Computer Product box, then click Profile Computer Series to access product documentation, specifications, and guides for all Gateway Profile computers. Product Support Click Product Support to view a list of all the products that Gateway supports.
Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens. You can find help information by clicking a link, performing a search, or browsing the index. www.
Chapter 1: Getting Help Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of any Help and Support screen, then click the arrow button. For each search, you receive the following search result types: ■ Suggested Topics - These topics are located in Help and Support and are relevant to your search topic.
Using Your Computer guide Using Your Computer guide In addition to this guide, the Using Your Computer guide has been included on your hard drive. This guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation.
Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on your computer case. 8 www.gateway.
Chapter 2 Checking Out Your Gateway Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories 9
Chapter 2: Checking Out Your Gateway Computer Front Display controls Speaker Speaker Headphone jack Memory card reader or diskette drive CD or DVD drive Power button Microphone Volume control jack buttons Component 10 Icon Description Display controls Use these controls to enter the OSD (on-screen display) and adjust the computer display settings. For more information about the computer display and OSD, see “Computer display” on page 34.
Front Component Diskette drive or memory card reader Icon Description Diskette drive: Use this drive to store smaller files on diskettes. For more information, see “Using the diskette drive” on page 40. Memory card reader: Use this to read from and write to memory cards. For more information, see “Using the memory card reader” on page 41. CD or DVD drive Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable CDs or DVDs.
Chapter 2: Checking Out Your Gateway Computer Back PS/2 mouse port Ethernet jack Audio line in jack Monitor out port (optional) Microphone jack Modem jack (optional) Audio USB ports line out jack Component 12 Parallel port Icon PS/2 keyboard port Serial port KB/Mouse Connect button (optional) Monitor in port Power connector Description Monitor (VGA) out port (optional) Plug a projector or an additional monitor into this port.
Back Component Icon Description KB/Mouse Connect button (optional) Establishes communication between your wireless keyboard, wireless mouse, and your computer. For more information, see the Wireless keyboard setup guide. Modem jack (optional) Plug a modem cable into this jack. For more information, see “Connecting the modem” on page 33. USB ports Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or mouse) into these ports.
Chapter 2: Checking Out Your Gateway Computer Right side PC Card slot IEEE 1394 port (4-pin) IEEE 1394 port (6-pin) USB ports Component 14 Icon Description PC Card slot Insert a Type I or Type II PC Card into this slot. For more information, see “Adding and removing PC Cards” on page 46. IEEE 1394 ports Plug IEEE 1394 (also known as Firewire® or i.Link®) devices (such as a digital video camera) into these 4-pin and 6-pin IEEE 1394 ports.
Microsoft Certificate of Authenticity Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, see visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications.
Chapter 2: Checking Out Your Gateway Computer Storage Devices If you need additional storage space or you want to back up your files, you can add storage devices to you computer. If your computer does not include a recordable CD or DVD drive, you can purchase an external drive that plugs into a USB or IEEE 1394 port. You can free up hard drive space by backing up files, then removing them from your hard drive. Writable CDs can hold as much as 700 MB of data.
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Using the computer display • Installing peripheral devices 17
Chapter 3: Getting Started Working safely Before using your computer, read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain. [ Top of screen is not higher than eye level Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor Reducing eye strain Sunlight or bright indoor lighting should not reflect on the display or shine directly into your eyes.
Working safely Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. ■ Select a flat surface for your computer desk. ■ Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse. If the desk is not adjustable or is too tall, consider using a keyboard drawer.
Chapter 3: Getting Started Avoiding discomfort and injury from repetitive strain ■ Vary your activities to avoid excessive repetition. ■ Take breaks to change your position, stretch your muscles, and relieve your eyes. ■ Find ways to break up the work day, and schedule a variety of tasks. Protecting from power source problems During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage.
Starting your computer Starting your computer To start your computer: 1 2 Connect the cables to your computer. See the setup poster for more information. Press the power button. Power button 3 If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Important 4 Your computer has a built-in variable speed fan. In addition, your computer uses a powerful processor which produces heat.
Chapter 3: Getting Started Waking up your computer When you have not used your computer for several minutes or have not turned off your computer, it may enter a power-saving mode called Standby. While in Standby, the power indicator flashes. If your computer is in Standby mode, move the mouse or press the power button to “wake” it up.
Restarting (rebooting) your computer Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to restart (reboot) your computer. To close unresponsive programs and restart your computer: 1 2 3 4 5 Press CTRL+ALT+DEL. The Task Manager window opens.
Chapter 3: Getting Started Using the cord cover After you have the power cord and peripheral device cables connected to your computer, you can install the optional cord cover to make your computer look less cluttered. To install the optional cord cover: Align the tabs on the top of the cover with the slots above the back ports, then swing the cord cover’s bottom tabs into the slots on the bottom of the computer (view shown from below for clarity).
Locking your computer Locking your computer You can install a Kensington™ cable lock to prevent the theft of your computer or its internal components. While the cable lock is installed, the computer’s back panel cannot be removed. To lock your computer: ■ Install a cable lock into the Kensington lock slot on the back of your computer. Kensington lock slot www.gateway.
Chapter 3: Getting Started Adjusting the volume You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer. To adjust the overall volume level using hardware controls: ■ If you are using external speakers, turn the knob on the front of the speakers. -ORUse the mute and volume control buttons on the multifunction or wireless keyboard. For more information, see “Using the keyboard” on page 27.
Using the keyboard Using the keyboard Standard keyboard This keyboard is the basic model of keyboard available with your computer. Your keyboard’s appearance may vary. Function keys Windows keys Navigation keys Application key Directional keys Indicators Numeric keypad Press these keys... To... Function keys Start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
Chapter 3: Getting Started Multifunction keyboard This keyboard is the full-featured model available with your computer. Function keys Windows keys 28 Navigation keys Application key Directional keys Indicators Numeric keypad Press these keys... To... Function keys Start program actions. Each program uses different function keys for different purposes. See the program’s help to learn more about function key actions.
Using the keyboard Special-function buttons Previous Stop Play/Pause Next Volume down Mute Volume up Special-function buttons Icons Help My Documents Search E-mail Internet Press to... Previous Return to the previous CD track or DVD chapter. Play/Pause Start or pause the play of the CD or DVD. Stop Stop the play of CD or DVD. Next Move to the next CD track or DVD chapter. Volume down Decrease the volume. Volume up Increase the volume. Mute Turn off all sound.
Chapter 3: Getting Started Special-function buttons Icons Press to... Search Open online search. You can customize this button to open another program. Internet Open your Web browser. You can customize this button to open another program. Wireless keyboard This keyboard does not connect to your computer with cables. If a wireless keyboard came with your computer, use the instructions included in the box to set it up and use it.
Using the mouse Press these keys... To... Directional keys Move the cursor up, down, right, or left. Numeric keypad Type numbers when the numeric keypad (NUM LOCK) is turned on. Using the mouse The mouse is a device that controls the pointer movement on the computer display. Scroll wheel Right button Left button As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can use the left and right buttons on the mouse to select objects on the display.
Chapter 3: Getting Started To... Do this... Move the pointer on the computer display Move the mouse around on the mouse pad. If you run out of space on your mouse pad and need to move the pointer farther, pick up the mouse, set it down in the middle of the mouse pad, then continue moving the mouse. Select an object on the computer display Position the pointer over the object. Quickly press and release the left mouse button once. This action is called clicking.
Connecting the modem Connecting the modem Your computer may have the optional 56K modem that you can use to connect to a standard telephone line. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. To connect the modem: 1 Insert one end of the modem cable into the modem jack computer. 2 Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines.
Chapter 3: Getting Started Computer display You can adjust your computer display image by using external controls (located near the display itself) and software controls (accessible in Windows). For more information about software controls, see “Adjusting the screen and desktop settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
Computer display OSD options To adjust the OSD settings: 1 2 3 4 Press the MENU/SELECT button. The OSD menu opens. – and + buttons to highlight a control, then press the MENU/SELECT button. Use the – and + buttons to adjust the control to the desired level. Use the When you have finished making adjustments, press the EXIT button to return to the main menu screen. 5 If you want to adjust additional OSD options, repeat Step 2 through Step 4 until all adjustments are made.
Chapter 3: Getting Started OSD menu Description Preset. Adjusts the color temperature. 9300K is bluish white. 6500K is reddish white (default). Red, Green, Blue. Customize the color levels. (This menu is unavailable on some models) Vertical position. Moves the image up and down. Horizontal position. Moves the image left and right. You can also use the Auto function to configure the vertical and horizontal position automatically.
Computer display OSD menu Description Language. Changes the OSD language setting. OSD Position. Adjusts the OSD window position on the display. 1280 x 1024 / USER For more information about adjusting the color depth and screen resolution using software controls, see “Adjusting the screen and desktop settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.
Chapter 3: Getting Started Installing a printer, scanner, or other peripheral device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire® or i.Link®), Universal Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer.
Chapter 4 Using Drives and Ports • Using the diskette drive • Using the memory card reader • Using CD or DVD drives • Using a PC Card 39
Chapter 4: Using Drives and Ports Using the diskette drive The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Diskette drive Diskette activity light slot Diskette eject button To use a diskette: 40 1 2 Insert the diskette into the diskette drive with the label facing up. 3 To remove the diskette, make sure that the drive activity light is off, then press the diskette eject button.
Using the memory card reader Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.
Chapter 4: Using Drives and Ports Inserting a memory card Caution To avoid memory card damage or errors while using a memory card, insert only one memory card in the same slot at a time. To use a memory card: 1 Insert the memory card into the memory card slot as indicated in the previous table. 2 To access a file on the memory card, click Start, then click My Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name.
Using the CD or DVD drive Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo... This is your drive type... Use your drive for... CD drive Installing programs, playing audio CDs, and accessing data.
Chapter 4: Using Drives and Ports Inserting a CD or DVD Manual eject hole Activity indicator Eject button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or DVD: 44 1 Press the eject button on the CD or DVD drive. After the tray opens slightly, pull the disc tray completely open. 2 Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place.
Using the CD or DVD drive Important 3 When you place a single-sided disc in the tray, make sure that the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up. Gently push the tray in until it is closed.
Chapter 4: Using Drives and Ports Adding and removing PC Cards Your computer has one PC Card slot (also known as a PCMCIA card slot). This slot accepts Type I and Type II PC Cards. You do not need to restart your computer when changing most cards because your computer supports hot-swapping. Hot-swapping means that you can insert a PC Card while your computer is running. If the PC Card does not work after hot-swapping, see the PC Card manufacturer’s documentation for further information.
Adding and removing PC Cards Removing a PC Card To remove a PC Card: 1 Click the remove hardware click Stop. icon in the taskbar, then select the PC Card name and -ORTurn off your computer. Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. 2 Release the eject button by pressing the PC Card eject button once. 3 Eject the PC Card by pressing the eject button again. www.gateway.
Chapter 4: Using Drives and Ports 48 www.gateway.
Chapter 5 Networking Your Computer • Introducing networking • Creating an Ethernet network • Testing your network • Troubleshooting your Ethernet network 49
Chapter 5: Networking Your Computer Introduction to Networking An Ethernet network consists of two or more computers connected together through an Ethernet cable. This connection type is commonly used in offices around the world and can be used to build computer networks in the home. Ethernet, Fast Ethernet, or Gigabit Ethernet Ethernet is available at three different speeds. Standard Ethernet runs at 10 Mbps, Fast Ethernet runs at 100 Mbps, and Gigabit Ethernet runs at 1000 Mbps.
Introduction to Networking Cable/DSL modem Router Equipment you need for a router-based Ethernet network For an Ethernet network you need: ■ Two or more computers with Ethernet jacks ■ One router ■ One broadband Internet connection (optional) ■ Ethernet cables connecting all of the network equipment Important For best results, all Ethernet components should be either standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100), or Gigabit Ethernet (1000 Mbps or 10/100/1000).
Chapter 5: Networking Your Computer Creating an Ethernet network Making sure your broadband connection works Before you change anything about your home setup, make sure that your broadband connection is working correctly. To test the connection, log onto the Internet using your current setup. If the connection is not working, contact your Internet service provider. Important If you do not have a broadband connection already installed, make the necessary arrangements with your ISP.
Creating an Ethernet network 6 Type a name for your workgroup in the Workgroup box. Use a workgroup name of up to 15 characters with no blank spaces. The workgroup name must be the same for all computers in your network workgroup, and the name must be different than any computer name on your network. 7 Click OK to close the Computer Name Changes dialog box. Configuring the TCP/IP protocol A networking protocol is a language computers use to talk to each other.
Chapter 5: Networking Your Computer 3 Right-click Local Area Connection, then click Properties. The Local Area Connection Properties dialog box opens. - OR If you do not have a LAN connection setup, click Create a new connection and follow the instructions in the New Connection Wizard. 54 4 Click to select the Internet Protocol (TCP/IP) check box in the This connection uses the following items list. If you do not see TCP/IP, drag the scroll bar to see more choices. 5 Click Properties.
Creating an Ethernet network 6 7 8 9 10 11 Click the General tab. Click Obtain an IP address automatically. Click OK to close the Internet Protocol (TCP/IP) Properties dialog box. Click OK to close the Local Area Connection Properties dialog box. Click X to close the Network Connections window. Repeat this procedure for every computer on your network.
Chapter 5: Networking Your Computer Important Category 5 cables are available in two different types; straight-through cables, used to connect computers to a router, and crossover cables, used to connect two computers. To determine which type of cable you have, hold both ends of the cable with the connectors facing away from you and with the spring clip on the bottom. For straight-through cable, the wires on both connectors are attached to copper pins in the same order (same colors, left to right).
Testing your network Configuring your router After you have named your computers and set up TCP/IP on them, you can configure your router using your Web browser. Check your router documentation for information about installing it and setting network security. Testing your network Now that your home network is set up, log onto one of your computers and access a favorite Internet Web site.
Chapter 5: Networking Your Computer 58 www.gateway.
Chapter 6 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system 59
Chapter 6: Maintaining Your Computer Caring for your computer To extend the life of your computer: ■ When transporting your computer, we recommend that you put it in the original packaging materials. ■ Keep diskettes and your computer away from magnetic fields. Magnetic fields can erase data on both diskettes and hard drives. ■ Avoid subjecting your computer to extreme temperature changes. ■ Keep all liquids away from your computer.
Protecting your computer from viruses Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date. Protect your computer from a virus by: ■ Registering your copy of Norton® Internet Security and subscribing to the virus definition update service.
Chapter 6: Maintaining Your Computer To scan for viruses: 62 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. www.gateway.
Protecting your computer from viruses 3 Click Scan for Viruses. 4 Click the type of scan you want to make in the Scan for Viruses area. To remove a virus: 1 If Norton Internet Security finds a virus, follow all on-screen instructions to remove the virus. 2 3 Turn off your computer and leave it off for at least 30 seconds. Turn on your computer and rescan for the virus.
Chapter 6: Maintaining Your Computer 4 Follow the on-screen instructions to update your Norton Internet Security program with the latest virus protection files. 5 When the program has finished, click Finish. Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best.
Cleaning your computer Cleaning the computer display Use a soft cloth and water to clean the display. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth. Caution A flat panel display or computer LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners.
Chapter 6: Maintaining Your Computer 3 4 Remove any dust, lint, or dirt from the mouse ball with a soft cloth. Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Mouse rollers 5 Replace the mouse ball and lock the retaining ring into place. Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. 66 www.gateway.
Restoring your system Restoring your system Microsoft System Restore If your computer is not working correctly after you install a program or change a setting in the Control Panel, you may need to use Microsoft System Restore to restore the computer to an earlier configuration. To run Microsoft System Restore: 1 2 Click Start, All Programs, Accessories, System Tools, then click System Restore. Follow the on-screen instructions.
Chapter 6: Maintaining Your Computer Restoring your computer to the original configuration If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration. To restore your computer to the original configuration: 1 2 68 Turn on your computer, then press F11. Follow the on-screen instructions. www.gateway.
Chapter 7 Upgrading Your Computer • Opening the computer case • Upgrading the hard drive • Adding memory 69
Chapter 7: Upgrading Your Computer Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. Caution ESD can permanently damage electrostatic discharge-sensitive components in your computer.
Opening the case Opening the case Your computer case provides easy access to internal components. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord, modem cable, and network cable before opening the case. To remove the back panel: 1 Turn off your computer and remove the cord cover (if installed). For more information, see “Using the cord cover” on page 24.
Chapter 7: Upgrading Your Computer Closing the case To replace the back panel: 72 1 2 Lay your computer face-down on a towel or other non-abrasive surface. 3 4 Replace the four screws removed previously. Hook the back panel’s tabs into the notches on the top of the open computer’s back, then swing the back panel down and press it into place. Return your computer to an upright position, then reconnect the external cables and power cord. www.gateway.
Replacing the hard drive Replacing the hard drive Use this procedure to replace the hard drive. The photographs in this procedure show the Profile 5. Although the cable connections for the Profile 5.5 are different, the procedure is the same. Tips & Tricks For more stability, place your computer face down to perform this procedure. Avoid scratching the computer display by placing it on a towel or other non-abrasive surface.
Chapter 7: Upgrading Your Computer 74 5 Press the drive cage release latch. 6 While holding the latch, pull the drive cage out of the computer. (Profile 5 shown) 7 Disconnect the drive cable and power cable from the hard drive. www.gateway.
Replacing the hard drive 8 Remove the four screws that secure the hard drive to the hard drive cage. Screw Screw Screw Screw 9 Remove the drive. www.gateway.
Chapter 7: Upgrading Your Computer 76 10 Make sure that the jumpers on the new drive are set the same as the drive you are replacing. 11 Insert the new drive into the drive cage and secure it with the four screws removed earlier. 12 13 Connect the drive cable and power cable to the drive. 14 15 Close the case by following the instructions in “Closing the case” on page 72. Slide the drive cage into the computer until it clicks into place.
Installing memory Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Open the case by following the instructions in “Opening the case” on page 71. Warning 2 Make sure that you removed all external cables and the power cord. Find the memory module banks, sometimes called add-in slots, on your system board. www.gateway.
Chapter 7: Upgrading Your Computer 3 If you are removing a memory module from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR If you are adding a memory module to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. 78 4 Align the notch on the new memory module with the notch on the memory module bank and press firmly into the bank.
Chapter 8 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 79
Chapter 8: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: ■ Never remove your back panel while your computer is turned on and while the modem cable and the power cord are connected. ■ Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 70.
Troubleshooting Troubleshooting Audio See “Sound” on page 95. Battery See “Power” on page 93. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that the disc label is facing up, then try again. ■ Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive. ■ If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see “Identifying drive types” on page 43.
Chapter 8: Troubleshooting Make sure that the Windows volume control is turned up. ■ Tips & Tricks For instructions on how to adjust the volume control in Windows, see “Adjusting the volume” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Shut down and restart your computer. ■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 66. ■ Reinstall the audio device drivers.
Troubleshooting Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. You cannot save a file to diskette or you see the message “disk is full or write-protected” ■ Make sure that the write-protection tab on the upper-right corner of the diskette is down (unprotected). ■ Delete unnecessary files on the diskette and try again. ■ Make sure that the diskette you are using is IBM-compatible. ■ Try a different diskette.
Chapter 8: Troubleshooting Display The screen resolution is not correct Change the screen resolution from the Display Properties dialog box. Tips & Tricks For more information, see “Adjusting the color depth” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about changing the screen resolution, click Start, then click Help and Support.
Troubleshooting File management A file was accidentally deleted If a file was deleted while holding down the SHIFT key, the file cannot be restored. To restore deleted files: 1 2 Double-click the Recycle Bin icon. Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you try to restore a file, the file cannot be restored.
Chapter 8: Troubleshooting Help and Support For more information about file management, click Start, then click Help and Support. Type the keyword file management in the Search box , then click the arrow. You see a “Data error” message This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program.
Troubleshooting Help and Support For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search box , then click the arrow. You see an “Unable to locate host” message and are unable to browse the Internet This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.
Chapter 8: Troubleshooting A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message ■ Make sure that nothing is resting on the keyboard. ■ Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your computer. Liquid spilled in the keyboard If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it.
Troubleshooting ■ Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. ■ If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service.
Chapter 8: Troubleshooting ■ Try another telephone line (either a different telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone service. ■ Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy. You cannot connect to the Internet ■ The ISP may be having technical difficulties.
Troubleshooting To run modem diagnostics: 1 2 3 4 5 Close all open programs. Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. Click the Phone and Modem Options icon, then click the Modems tab. Click your modem, then click Properties. The Modem Properties dialog box opens. Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics.
Chapter 8: Troubleshooting Mouse The mouse does not work ■ Make sure that the mouse cable is plugged in correctly. ■ Shut down and restart your computer. ■ Remove all extension cables and switch boxes. ■ Try a mouse you know is working to make sure that the mouse port works. The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.
Troubleshooting Your Ethernet network is running slower than you expect ■ If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed.
Chapter 8: Troubleshooting The printer is on but will not print ■ Check the cable between the printer and your computer. Make sure that it is connected to the correct port. ■ Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online. ■ Check the cable for bent or broken pins.
Troubleshooting ■ Wait until files have been printed before sending additional files to the printer. ■ If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory. You see a “Printer is out of paper” error message After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper.
Chapter 8: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.
Telephone support Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems.
Chapter 8: Troubleshooting Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■ The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site.
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 99
Appendix A: Safety, Regulatory, and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix A: Safety, Regulatory, and Legal Information The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.
Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate. The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface.
Appendix A: Safety, Regulatory, and Legal Information Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-saving features of this product (where applicable), recycling the inner and outer packaging (including shipping containers) this product was delivered in, and by disposing of or recycling used batteries properly.
Index A AC power connector 13 accessories 15 safety precautions 100 activity indicators See indicators application key 27, 28, 30 arrow keys 27, 28, 31 audio audio in jack 12, 13 audio out jack 13 line in jack 12, 13 line out 13 muting 26, 29 See also sound audio CD See CD audio in jack 12, 13 audio out jack 13 B brightness 35 broadband connection 33, 52 jack 12 buttons special-function 30 C cable modem 33, 50, 56 jack 12 Caps Lock indicator 27, 28 cards See also PC Card slots 41 troubleshooting memory ca
See also connections connections audio in 12, 13 audio out 13 digital camera 13, 14, 38 digital video camera 14, 38 Ethernet 12, 33 external audio 12, 13 Firewire 14, 38 headphones 10 i.
troubleshooting 81, 84 DVD drive identifying 43 locating drive 11 troubleshooting 81, 84 using 43 Dynamic Host Configuration Protocol 53 G E H eject button diskette drive 40 PC Card 47 electrostatic discharge (ESD) 70 e-mail button 29 entering IP address 53 subnet mask 53 ergonomics 18 eSupport 15 using 3 Ethernet connecting 33 equipment needed 51 example 50 jack 12, 33 Ethernet network creating 52 external audio jack 12, 13 hard drive replacing 73 troubleshooting 85 headphones jack 10 help button 29 o
IP address entering 53 J jacks See connections K keyboard buttons 27, 29 cleaning 64 features 27 Multifunction keyboard features 28 PS/2 port 13 troubleshooting 87 USB port 13, 14 keyboard/mouse connect button 13 keys application 27, 28, 30 arrow 27, 28, 31 directional 27, 28, 31 function 27, 28, 30 Multifunction keyboard 28 navigation 27, 28, 30 numeric 27, 28, 31 Windows 27, 28 L label Microsoft Certificate of Authenticity 15 laser printer 15 LCD panel cleaning 65 troubleshooting 84 lights See indicato
Multifunction keyboard 28 features 29 multimedia adjusting volume 26 playing DVD 45 using DVD drive 43 using Windows Media Player 45 muting sound 26, 29 My Documents button 29 N name computer 52 workgroup 52 naming computers 52 workgroup 52 navigation keys 27, 28, 30 network jack 33 testing 57 troubleshooting 92 network jack 12 networking setting up 49 next button 29 non-technical support Accounting 97 Sales 97 Warranty 97 Norton Antivirus 61 Norton Internet Security 61 numeric keypad 27, 28, 31 indicator
programs closing unresponsive 23 opening 32 PS/2 port keyboard 13 mouse 12 R RAM See memory rebooting computer 23 recordable drive 16 troubleshooting 81 recording CDs 45 DVDs 45 replacing hard drive 73 memory 77 PC Card 47 resetting computer 23 restarting computer 23 Resume mode 11 right-clicking 32 router configuring 57 S safety avoiding repetitive strain 20 caring for computer 60 general precautions 100 guidelines for troubleshooting 80 posture 19 reducing eye strain 18 setting up computer 19 static ele
classroom 98 Gateway Learning Libraries 98 Learn With Gateway 98 troubleshooting automated system 97 CD drive 81 cleaning CD 66 cleaning DVD 66 computer startup 82 diskette drive 83 display 84 DVD drive 81, 84 faxes 90 files 85 general guidelines 80 hard drive 85 Internet connection 86, 90 keyboard 87 LCD panel 84 memory 88 memory card reader 88 modem 88 mouse 92 network 92 passwords 93 power 93 printer 93 safety guidelines 80 screen 84 screen area 84 screen resolution 84 technical support 96 telephone supp
112 www.gateway.
NSK DWL PFL5/5.