Gateway Profile™ 5 service guide Customizing Troubleshooting
Contents Replacing Components in Your Gateway Profile 5 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Preparing your work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Preparing your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Replacing Components in Your Gateway Profile 5 About this guide Use this service guide to help plan your maintenance tasks for the Gateway Profile 5. All tasks covered in this guide can be performed by a field technician without jeopardizing your computer’s warranty. For information on your computer’s general maintenance, technical support, safety notices, and regulatory notices, see your Gateway user’s guide.
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Replacing Components in Your Gateway Profile 5 Preparing your work space Before performing maintenance on your computer, make sure that your work space and your computer are correctly prepared. 2 ■ Wear a grounding (ESD) wrist strap. ■ Use a grounded or dissipative work mat. ■ Use a stable and strong table. ■ Make sure that the table top is large enough to hold each component as you remove it. ■ Use bright lighting to make part identification easier.
Preparing your work space Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning ESD can permanently damage electrostatic discharge-sensitive components in your computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.
Replacing Components in Your Gateway Profile 5 Preparing your computer Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord before opening the case. To prepare your computer: 4 1 2 Turn off your computer. 3 Press the power button to drain any residual power from your computer. Following all static electricity discharge precautions, disconnect the power cord and all other external cables. www.gateway.
Replacing the front panel and speaker grille Replacing the front panel and speaker grille Time to complete: 1.5 minutes To replace the front panel and speaker grille: 1 Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4. 2 Tilt the computer back slightly, then slide the front panel release latch to the right. The panel detaches from the computer.
Replacing Components in Your Gateway Profile 5 3 Remove the front panel from the computer. 4 Remove the two screws that secure the speaker grille panel to the computer. Screws 6 www.gateway.
Replacing the front panel and speaker grille 5 Pull the speaker grille off the computer. 6 Position the new speaker grille panel on the front of the computer, then press it against the computer until it clicks into place. 7 Position the new front panel between the speakers, then insert the hooks on the top of the front panel into slots just below the diskette and optical drives. 8 Press the front panel against the computer until it clicks into place. www.gateway.
Replacing Components in Your Gateway Profile 5 Replacing the back panel Time to complete: 2 minutes Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. Tips & Tricks For more stability, place your computer face down to perform this procedure. Avoid scratching the computer display by placing it on a towel or other non-abrasive surface.
Replacing the back panel 3 With your hands positioned on each side of the case, swing the back panel up and away from the case and set the panel aside. 4 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 5 Hook the new back panel’s tabs into the notches on the top of the open computer’s back, then swing the back panel down and press it into place. The cover should easily press back into place.
Replacing Components in Your Gateway Profile 5 Replacing the I/O panel Time to complete: 3.5 minutes, 5.5 minutes if panel has VGA out cable To replace the I/O panel: 1 Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4. 2 Remove back panel by following the instructions in “Replacing the back panel” on page 8. 3 Remove the two screws that secure the I/O panel to the computer. Screw 10 Screw www.gateway.
Replacing the I/O panel 4 Firmly pull the I/O panel away from the computer. www.gateway.
Replacing Components in Your Gateway Profile 5 5 Unplug the intrusion switch cable and other cables that connect the I/O panel to the computer. Intrusion switch cable If your computer has a VGA out port on the I/O panel, to disconnect the VGA out cable you must remove the blower assembly. For more information, see “Replacing the blower assembly” on page 14. If your computer has a modem port, unplug the internal modem cable from the system board.
Replacing the I/O panel 8 Secure the I/O panel to the computer using the screws you removed previously. 9 Install the back panel onto the computer by following the instructions in “Replacing the back panel” on page 8. www.gateway.
Replacing Components in Your Gateway Profile 5 Replacing the blower assembly Time to complete: 4 minutes To replace the blower assembly: 1 Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4. 2 Remove the back panel of the computer by following the instructions in “Replacing the back panel” on page 8. 3 Unplug the blower assembly power cable from the system board. Blower assembly power cable 14 www.gateway.
Replacing the blower assembly 4 Remove the three screws that secure the blower assembly to the computer. Screws Screw 5 6 Pull the blower assembly straight out from the computer. 7 8 Plug the blower assembly power cable into the system board. Slide the new blower assembly into place. Make sure the blower assembly’s power cable is not pinched between the blower assembly and the processor’s heat sink.
Replacing Components in Your Gateway Profile 5 Replacing drives Replacing the optical drive Time to complete: 4.5 minutes To replace the optical drive: 1 Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4. 2 Remove the back panel by following the instructions in “Replacing the back panel” on page 8. 3 Remove the I/O panel by following the instructions in “Replacing the I/O panel” on page 10.
Replacing drives 5 Push the drive out of its bay toward the front of the computer. 6 From the front of the computer, pull the drive out of the computer. 7 Slide the new drive into the drive slot until the front of the drive is flush with the front panel of the computer. 8 9 Secure the drive to the chassis using the screw you removed previously. Plug the drive’s ribbon cable into the new drive. www.gateway.
Replacing Components in Your Gateway Profile 5 10 Reinstall the I/O panel by following the instructions in “Replacing the I/O panel” on page 10. 11 Reinstall the back panel by following the instructions in “Replacing the back panel” on page 8. Replacing the diskette drive Time to complete: 4.5 minutes To replace the diskette drive: 18 1 Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4.
Replacing drives 4 Slide the brown locking clip up on the ribbon cable connector, then slide the ribbon cable out of the connector. Screw 5 Diskette drive ribbon cable Remove the screw that secures the diskette drive to the chassis. www.gateway.
Replacing Components in Your Gateway Profile 5 20 6 Push the drive out of its bay toward the front of the computer. 7 From the front of the computer, pull the drive out of the computer. 8 Slide the new drive into the drive slot until the front of the drive is flush with the front panel of the computer. 9 10 Secure the drive to the chassis using the screw you removed previously. Make sure that the drive connector’s brown locking clip is up, then slide the drive’s ribbon cable into the connector.
Replacing drives 11 Lock the ribbon cable into place by sliding the brown locking clip down. 12 Reinstall the I/O panel by following the instructions in “Replacing the I/O panel” on page 10. 13 Reinstall the back panel by following the instructions in “Replacing the back panel” on page 8. www.gateway.
Replacing Components in Your Gateway Profile 5 Replacing the hard drive Time to complete: 5 minutes Tips & Tricks For more stability, place your computer face down to perform this procedure. Avoid scratching the computer display by placing it on a towel or other non-abrasive surface. To replace the hard drive: 22 1 Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4.
Replacing drives 4 While holding the latch, pull the drive cage out of the computer. 5 Disconnect the drive cable and power cable from the hard drive. www.gateway.
Replacing Components in Your Gateway Profile 5 6 Remove the four screws that secure the hard drive to the hard drive cage. Screw Screw Screw Screw 24 www.gateway.
Replacing drives 7 Remove the drive. 8 Make sure that the jumpers on the new drive are set the same as the drive you are replacing. 9 Insert the new drive into the drive cage and secure it with the four screws removed earlier. 10 11 Connect the drive cable and power cable to the drive. 12 Reinstall the back panel by following the instructions in “Replacing the back panel” on page 8. Slide the drive cage into the computer until it clicks into place.
Replacing Components in Your Gateway Profile 5 Replacing memory modules Time to complete: 4.5 minutes When you upgrade your computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. Important Use only DDR266, DDR333, or DDR400 DIMM memory modules. Maximum memory capacity is 2 GB. To replace memory modules: 1 Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4.
Replacing memory modules 3 If you are removing a memory module from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR If you are adding a memory module to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. 4 Align the notch on the new memory module with the notch on the memory module bank and press firmly into the bank.
Replacing Components in Your Gateway Profile 5 Replacing the processor Time to complete: 5 minutes Tips & Tricks For more stability, place your computer face down to perform this procedure. Avoid scratching the computer display by placing it on a towel or other non-abrasive surface. To replace the processor: 28 1 Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4.
Replacing the processor 4 Press each heat sink retention clip toward the system board and away from the heat sink, then rotate each clip out of the way. www.gateway.
Replacing Components in Your Gateway Profile 5 5 30 Gently move the heat sink side to side to loosen it from the processor, then lift the heat sink away from the processor. www.gateway.
Replacing the processor 6 While holding your hand under the processor in case the processor falls out of the socket, rotate the processor release lever to the fully open position (90°). 7 8 Lift the processor out of the socket. Before inserting the processor into the socket, make sure that: ■ The processor release lever is open all the way (90° from the closed position).
Replacing Components in Your Gateway Profile 5 32 12 Reinstall the blower assembly by following the instructions in “Replacing the blower assembly” on page 14. 13 Reinstall the back panel by following the instructions in “Replacing the back panel” on page 8. www.gateway.
Replacing the video board Replacing the video board Time to complete: 5.5 minutes Depending on your configuration, your computer may not have a video board installed. To replace the video board: 1 Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4. 2 Remove the back panel by following the instructions in “Replacing the back panel” on page 8. 3 Remove the blower assembly by following the instructions in “Replacing the blower assembly” on page 14.
Replacing Components in Your Gateway Profile 5 6 Carefully line up the new video board’s screw holes with the mounting posts on the system board, then press the video board into place. Warning 34 Make sure the Mini PCI card’s antenna cables do not block the video board connector. 7 Secure the video board to the system board with the two screws you removed previously. 8 Reinstall the blower assembly by following the instructions in “Replacing the blower assembly” on page 14.
Replacing the Mini PCI card Replacing the Mini PCI card Time to complete: 6 minutes Caution By law, only approved wireless modules provided by Gateway or by an authorized Gateway representative explicitly for the Gateway Profile 5 may be installed in this computer. To replace the Mini PCI card: 1 Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4. 2 Remove the back panel by following the instructions in “Replacing the back panel” on page 8.
Replacing Components in Your Gateway Profile 5 36 6 Press outward on the two Mini PCI retaining clips until the card flips up. 7 Remove the Mini PCI card from the slot. 8 Insert the new Mini PCI card into the slot, then press it down until the retaining clips snap into place. The card must be fully seated in the slot before the retaining clips will snap into place. www.gateway.
Replacing the Mini PCI card 9 Plug the antenna cables back into the Mini PCI card. The gray cable connects to the post labeled MAIN, and the black cable connects to the post labeled AUX. 10 If you removed a video board, reinstall it by following the instructions in “Replacing the video board” on page 33. 11 Reinstall the blower assembly by following the instructions in “Replacing the blower assembly” on page 14.
Replacing Components in Your Gateway Profile 5 Replacing the speakers Time to complete: 9 minutes To replace the speakers: 1 Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4. 2 Remove the back panel by following the instructions in “Replacing the back panel” on page 8. 3 Remove the I/O panel by following the instructions in “Replacing the I/O panel” on page 10. 4 Unplug the speaker wires from the system board.
Replacing the speakers 5 Remove the front panel and speaker grille by following the instructions in “Replacing the front panel and speaker grille” on page 5. 6 Remove the two screws that secure the front control circuit board to the computer. Screws 7 Pull the front control circuit board away from the computer to expose the left speaker wires that run underneath it. www.gateway.
Replacing Components in Your Gateway Profile 5 8 Remove the two screws from the speaker you are replacing. Screws 9 Pull the speaker out of the computer while carefully threading the speaker wire out of the wire access port. Wire access port 40 10 Insert the replacement speaker into the computer, then secure it using the two screws you removed previously. 11 Thread the speaker wire along the inside of the front panel area, then thread the speaker wire connector through the wire access port. www.
Replacing the speakers 12 Plug the wire into the appropriate connector on the system board. Right speaker wire Left speaker wire 13 Replace the speaker grille and the front panel by following the instruction in “Replacing the front panel and speaker grille” on page 5. 14 Reinstall the I/O panel by following the instructions in “Replacing the I/O panel” on page 10. 15 Reinstall the back panel by following the instructions in “Replacing the back panel” on page 8. www.gateway.
Replacing Components in Your Gateway Profile 5 Replacing the LCD panel assembly Time to complete: 8 minutes To replace the LCD panel assembly: 1 Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4. 2 Remove the back panel by following the instructions in “Replacing the back panel” on page 8. 3 Remove the blower assembly by following the instructions in “Replacing the blower assembly” on page 14.
Replacing the LCD panel assembly 5 Disconnect the video signal (LVDS) cable and video power cable from the system board. Video power cable Video signal (LVDS) cable 6 Thread the two video cables through the hole at the top center of the chassis. 7 Rotate the LCD panel upward as far as it will go. www.gateway.
Replacing Components in Your Gateway Profile 5 44 8 Rotate the top of the hinge cover toward you, then pull it away from the computer. 9 Slide the LCD panel down about one inch. www.gateway.
Replacing the LCD panel assembly 10 Slide the LCD hinge plate cover to the left, then pull the cover away from the computer. If the cover is difficult to remove, make sure all six hooks on the cover have disengaged from the LCD panel. LCD hinge plate cover www.gateway.
Replacing Components in Your Gateway Profile 5 11 46 Thread the two video cables out from under the crossbar support, then lay them on top of the crossbar support. www.gateway.
Replacing the LCD panel assembly 12 Slide the LCD panel all the way up again, then remove the four screws that secure the hinge to the LCD panel. Screws Screws 13 14 Lift the LCD panel straight up and off the hooks. 15 Secure the LCD panel to the hinge plate with the four screws you removed previously. 16 Thread the two video cables through the hole in the top center of the chassis, then plug the cables into the system board.
Replacing Components in Your Gateway Profile 5 48 21 Reinstall the blower assembly by following the instructions in “Replacing the blower assembly” on page 14. 22 Reinstall the back panel by following the instructions in “Replacing the back panel” on page 8. www.gateway.
Replacing the CMOS battery Replacing the CMOS battery Time to complete: 4.5 minutes To replace the CMOS battery: 1 Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4. 2 Remove the back panel by following the instructions in “Replacing the back panel” on page 8. 3 Remove the blower assembly by following the instructions in “Replacing the blower assembly” on page 14. 4 Remove the CMOS battery by pressing the battery release clip down.
Replacing Components in Your Gateway Profile 5 50 6 Reinstall the blower assembly by following the instructions in “Replacing the blower assembly” on page 14. 7 Reinstall the back panel by following the instructions in “Replacing the back panel” on page 8. www.gateway.
Replacing the system board Replacing the system board Time to complete: 11.5 minutes Tips & Tricks For more stability, place your computer face down to perform this procedure. Avoid scratching the computer display by placing it on a towel or other non-abrasive surface. To replace the system board: 1 Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4. 2 Remove the back panel by following the instructions in “Replacing the back panel” on page 8.
Replacing Components in Your Gateway Profile 5 11 Remove the screw that secures the system board to the chassis. Screw 52 12 Slide the system board about ½ inch to the right, then remove the board from the chassis. 13 14 Insert the new board into the chassis, then slide it about ½ inch to the left. 15 16 Reconnect all cables you had removed previously. 17 If your computer had a video board, reinstall it by following the instructions in “Replacing the video board” on page 33.
Replacing the system board 18 Reinstall the memory modules and processor by following the instructions in “Replacing memory modules” on page 26 and “Replacing the processor” on page 28. 19 Reinstall the blower assembly by following the instructions in “Replacing the blower assembly” on page 14. 20 Reinstall the I/O panel by following the instructions in “Replacing the I/O panel” on page 10. 21 Reinstall the back panel by following the instructions in “Replacing the back panel” on page 8. www.
MAN US PFL5 SERVICE GDE R0 11/03
