your Gateway Profile™ 5 user'sguide Customizing Troubleshooting
Contents 1 Checking Out Your Gateway Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Using eSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 4 Windows Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 About the Windows environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Using the desktop . . . . . . . . . . . . . . .
Adjusting the volume in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Listening to CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Listening to CDs in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Listening to CDs in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Recording and playing audio . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the desktop background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138 Selecting a screen saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141 Changing the mouse settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143 Adding and modifying user accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145 Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing your old printer or scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing a USB printer or scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing a parallel port printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing your old programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 177 177 179 11 Maintaining Your Computer . . . . . . . . . . . . . . . . . . . .
14 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227 Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229 Software support tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230 Troubleshooting . . . . . .
Checking Out Your Gateway Profile 1 This chapter introduces you to the basic features of your computer.
Chapter 1: Checking Out Your Gateway Profile Front Display controls Microphone jack Speaker 2 Headphone jack Diskette drive Volume control buttons Power button CD/DVD/ Recordable drive www.gateway.
Front Component Icon Description Speakers Provide stereo audio output when headphones or amplified speakers are not plugged in. Diskette drive Use this drive to store smaller files on diskettes. For more information, see “Using the diskette drive” on page 74. Headphone jack Plug headphones into this jack. Microphone jack Plug a microphone into this jack to record sound. Volume control buttons Press these buttons to adjust speaker volume.
Chapter 1: Checking Out Your Gateway Profile Back PS/2 mouse port Ethernet jack Monitor out port Modem jack 4 Audio input jack Parallel port Microphone jack PS/2 Audio USB ports output jack keyboard port Serial port www.gateway.
Back Component Icon Description Monitor (VGA) out port Plug an additional monitor into this port. Ethernet jack Plug a 10/100 Ethernet network cable or a device (such as a DSL or cable modem for a broadband Internet connection) into this jack. For more information, see “Using the Internet” on page 63. Audio line in jack Plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer.
Chapter 1: Checking Out Your Gateway Profile Right side PC Card slot IEEE 1394 port (4-pin) IEEE 1394 port (6-pin) USB ports Component Icon Description PC Card slot Insert a Type I or Type II PC Card into this slot. For more information, see “Adding and removing PC Cards” on page 212 IEEE 1394 ports Plug IEEE 1394 (also known as Firewire® or i.Link®) devices (such as a digital video camera) into these 4-pin and 6-pin IEEE 1394 ports.
Identifying your model Identifying your model Important The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. Gateway model number The label located underneath the computer case contains information that identifies your computer model. Gateway Technical Support will need this information if you call for assistance.
Chapter 1: Checking Out Your Gateway Profile Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, go to the My Computer Info link in Help and Support or visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. For more information, see “Using eSupport” on page 36. 8 www.gateway.
Accessories Accessories Gateway offers accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Superstore at accessories.gateway.com. Home networking kit With a home networking kit, you can network, or “link”, two or more computers in your home. After you have set up a home network, you can access the files, drives, and printers on linked computers, play multiplayer games, and even share one Internet connection.
Chapter 1: Checking Out Your Gateway Profile Storage Devices If you need additional storage space or you want to back up your files, you can add storage devices to you computer. With a CD-ReWritable (CD-RW) drive, you can free up hard drive space by backing up files, then removing them from your hard drive. The inexpensive discs for CD-RW drives can hold as much as 700 MB of data. CD-RW drives can write to either CD-R or CD-RW discs. You can write to CD-R discs just one time.
Getting Started 2 Read this chapter to find out how to: ■ Use your computer safely ■ Protect your computer from power source problems ■ Start and turn off your computer ■ Use the keyboard ■ Use the mouse ■ Use the computer display ■ Install peripheral devices 11
Chapter 2: Getting Started Working safely Before using your computer, read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain. Top of display is not higher than eye level Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor Reducing eye strain Sunlight or bright indoor lighting should not reflect on the computer display or shine directly into your eyes.
Working safely Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. ■ Select a flat surface for your computer desk. ■ Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse. If the desk is not adjustable or is too tall, consider using a keyboard drawer.
Chapter 2: Getting Started Sitting at your computer ■ Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. ■ Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work. ■ Take breaks to stand and stretch your legs. ■ Avoid twisting your torso or neck. Avoiding discomfort and injury from repetitive strain 14 ■ Vary your activities to avoid excessive repetition.
Protecting from power source problems Protecting from power source problems During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. Warning High voltages can enter your computer through both the power cord and the modem connection.
Chapter 2: Getting Started Starting your computer To start your computer: 1 2 Connect the cables to your computer using the setup poster. Turn on your computer. Power button 16 3 If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. 4 Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. www.gateway.
Turning off your computer Turning off your computer Tips & Tricks When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods. To turn off your computer in Windows XP: 1 Click Start, then click Turn Off Computer.
Chapter 2: Getting Started Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to restart (reboot) your computer. To close unresponsive programs and restart your computer: 1 Press CTRL+ALT+DEL, then click Task Manager. The Task Manager window opens.
Using the cord cover Using the cord cover After you have the power and peripheral device cords connected to your computer, install the cord cover to make your computer look less cluttered. To install the cord cover: ■ Align the tabs on the top of the cover with the slots above the back ports, then swing the cord cover’s bottom tabs into the slots on the bottom of the computer (view shown from below for clarity).
Chapter 2: Getting Started Locking your computer You can install a Kensington™ cable lock to prevent the theft of your computer or its internal components. While the cable lock is installed, the computer’s back panel cannot be removed. To lock your computer: ■ Install a cable lock into the Kensington lock slot on the back of your computer. Kensington lock slot 20 www.gateway.
Standard keyboard Standard keyboard This keyboard is the basic model of keyboard available with your computer. Function keys Windows keys Navigation keys Application key Directional keys Indicators Numeric keypad Press these keys... To... Function keys Start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
Chapter 2: Getting Started Multifunction keyboard This keyboard is the full-featured model available with your computer. Function keys Windows keys Navigation keys Application key Directional keys Indicators Numeric keypad Press these keys... To... Function keys Start program actions. Each program uses different function keys for different purposes. See the program’s help to learn more about function key actions.
Multifunction keyboard Special-function buttons Previous Stop Play/Pause Next Volume down Mute Volume up Special-function buttons Icons Help My Documents Search E-mail Internet Press to... Previous Return to the previous CD track or DVD chapter. Play/Pause Start or pause the play of the CD or DVD. Stop Stop the play of CD or DVD. Next Move to the next CD track or DVD chapter. Volume down Decrease the volume. Volume up Increase the volume. Mute Turn off all sound.
Chapter 2: Getting Started Special-function buttons Icons Press to... E-mail Open your e-mail program. You can customize this button to open another program. Search Open online search. You can customize this button to open another program. Internet Open your Web browser. You can customize this button to open another program. Wireless keyboard If a wireless keyboard and mouse came with your computer, use the instructions included in the box to set them up and use them. 24 www.gateway.
Mouse Mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. www.gateway.
Chapter 2: Getting Started Using the mouse To... Do this... Move the pointer on the computer display Move the mouse around on the mouse pad. If you run out of space on your mouse pad and need to move the pointer farther, pick up the mouse, set it down in the middle of the mouse pad, then continue moving the mouse. Select an object on the computer display Position the pointer over the object. Quickly press and release the left mouse button once. This action is called clicking.
Computer display Computer display You can adjust your computer display image by using external controls (located near the display itself) and software controls (accessible in Windows). For more information about software controls, see “Adjusting the screen and desktop settings” on page 132. External controls The computer display features an on-screen display (OSD) that lets you adjust and save contrast, brightness, and other settings for the display.
Chapter 2: Getting Started OSD options To adjust the OSD settings: 1 2 Press the MENU/SELECT button. The OSD menu opens. Use the – and + buttons to highlight a control, then press the MENU/SELECT button. – and + buttons to adjust the control to the desired level. 3 4 Use the 5 If you want to adjust additional ODS options, repeat Step 2 through Step 4 until all adjustments are made. 6 Press the EXIT button again to exit the OSD.
Computer display OSD menu Description Preset. Adjusts the color temperature. 9300K is bluish white. 6500K is reddish white (default). Red, Green, Blue. Customize the color levels. (This menu is unavailable on some models) Vertical position. Moves the image up and down. Horizontal position. Moves the image left and right. You can also use the Auto function to configure the vertical and horizontal position automatically. For more information on the Auto function, see “External controls” on page 27.
Chapter 2: Getting Started OSD menu Description Language. Changes the OSD language setting. OSD Position. Adjusts the OSD window position on the display. 1280 x 1024 / USER To adjust the color depth and screen resolution using software controls, see “Adjusting the screen and desktop settings” on page 132. 30 www.gateway.
Installing a printer, scanner, or other peripheral device Installing a printer, scanner, or other peripheral device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE 1394, Universal Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer.
Chapter 2: Getting Started 32 www.gateway.
Getting Help 3 This chapter tells you about additional information resources available to help you use your computer.
Chapter 3: Getting Help Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens. You can find help information by clicking a link, performing a search, or browsing the index.
Online help Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.
Chapter 3: Getting Help Gateway Web site Gateway’s online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com. For more information about connecting to the Internet, see “Using the Internet” on page 55.
Gateway Web site Support Home To get specific information about your computer, type your serial number into the My Support box, then click Continue, or click Look up my serial number for me. For more information, see “Finding your specifications” on page 7. Click Support Home, then click All Support Documents to access product documentation, specifications, and guides. By entering your serial number, you get specific documents related to your system.
Chapter 3: Getting Help 38 www.gateway.
Windows Basics 4 Read this chapter to learn how to: ■ Use the Windows desktop ■ Manage files and folders ■ Work with documents ■ Use shortcuts 39
Chapter 4: Windows Basics About the Windows environment After your computer starts, the first screen you see is the Windows desktop. The desktop is like the top of a real desk. Think of the desktop as your personalized work space where you open programs and perform other tasks. Your desktop may be different from this example, depending on how your computer is set up. Help and Support For more information about the Windows XP desktop, click Start, then click Help and Support.
Using the desktop Using the desktop The desktop contains the taskbar, the Start button, and the Recycle Bin icon. Desktop elements Description The taskbar is the bar at the bottom of the computer display containing the Start button on the left and a clock on the right. Other buttons on the taskbar represent programs that are running. Click a program’s button on the taskbar to open the program’s window.
Chapter 4: Windows Basics Using the Start menu You can start programs, open files, customize your system, get help, search for files and folders, and more using the Start menu. To use the Start menu: 1 Click the Start button on the lower left of the Windows desktop. The Start menu opens showing you the first level of menu items. 2 Click All Programs to see all programs and files in the Start menu.
Using the desktop Adding icons to the desktop You may want to add an icon (shortcut) to the desktop for a program that you use frequently. To add icons to the desktop: 1 2 Click Start, then click All Programs. 3 Click Send To, then click Desktop (create shortcut). A shortcut icon for that program appears on the desktop. Right-click (press the right mouse button) the program that you want to add to the desktop.
Chapter 4: Windows Basics Identifying window items When you double-click the icon for a drive, folder, file, or program, a window opens on the desktop. This example shows the Local Disk (C:) window, which opens after you double-click the Local Disk (C:) icon in the My Computer window. Title bar Menu bar 44 Close Maximize Minimize www.gateway.
Identifying window items Every program window looks a little different because each has its own menus, icons, and controls. Most windows include these items: Window item Description The title bar is the horizontal bar at the top of a window that shows the window title. Clicking the minimize button reduces the active window to a button on the taskbar. Clicking the program button in the taskbar opens the window again. Clicking the maximize button expands the active window to fit the entire computer display.
Chapter 4: Windows Basics Working with files and folders You can organize your files and programs to suit your preferences much like you would store information in a file cabinet. You can store these files in folders and copy, move, and delete the information just as you would reorganize and throw away information in a file cabinet. Viewing drives Drives are like file cabinets because they hold files and folders. A computer almost always has more than one drive.
Working with files and folders To see the files and folders on a drive: ■ Double-click the drive icon. If you do not see the contents of a drive after you double-click its icon, click Show the contents of this drive. Help and Support For more information about files and folders, click Start, then click Help and Support. Type the keyword files and folders in the Search box , then click the arrow. Creating folders Folders are much like the folders in a file cabinet.
Chapter 4: Windows Basics To create a folder: 1 2 Click Start, then click My Computer on the Start menu. 3 If you want to create a new folder inside an existing folder, double-click the existing folder. If you do not see the contents of the drive or folder, click Show the contents of this drive or Show the contents of this folder. 4 5 Click File, New, then click Folder. The new folder is created. Double-click the drive where you want to put the new folder.
Working with files and folders Copying and moving files and folders The skills you need to copy and move files are called copying, cutting, and pasting. When you copy and paste a file or folder, you place a copy of the file or folder on the Windows clipboard, which temporarily stores it. Then, when you decide what folder you want the copy to go in (the destination folder), you paste it there.
Chapter 4: Windows Basics To move a file or folder to another folder: 1 Locate the file or folder you want to move. For more information, see “Viewing drives” on page 46 and “Searching for files” on page 54. 2 Right-click (press the right mouse button) the file or folder that you want to move. A pop-up menu opens on the desktop. 3 4 5 6 Click Cut on the pop-up menu. Open the destination folder. With the pointer inside the destination folder, right-click. Click Paste.
Working with files and folders Deleting files and folders When you throw away paper files and folders, you take them from the file cabinet and put them in a trash can. Eventually the trash can is emptied. In Windows, you throw away files and folders by first moving them to the Windows trash can, called the Recycle Bin, where they remain until you decide to empty the bin. You can recover any file in the Recycle Bin as long as the bin has not been emptied.
Chapter 4: Windows Basics To empty the Recycle Bin: Caution Emptying the Recycle Bin permanently erases any files or folders in the bin. These files cannot be restored. 1 Double-click the Recycle Bin icon on the desktop. The Recycle Bin window opens. 2 Click File, then click Empty Recycle Bin. Windows asks you if you are sure that you want to empty the bin. 3 Click Yes. Windows permanently deletes all files in the Recycle Bin.
Working with files and folders To browse for a file: 1 2 3 Click Start, then click My Computer. The My Computer window opens. Double-click the drive or folder that you think contains the file or folder that you want to find. If you do not see the contents of a folder, click Show the contents of this drive or Show the contents of this folder. Continue double-clicking folders and their subfolders until you find the file or folder you want.
Chapter 4: Windows Basics Searching for files If you are looking for a particular file or folder or a set of files or folders that have characteristics in common, but you do not remember where they are stored on your hard drive, you can use the Search utility to search by: ■ Name or part of a name ■ Creation date ■ Modification date ■ File type ■ Text contained in the file ■ Time period in which it was created or modified You can also combine search criteria to refine searches.
Searching for files Using the Windows Search utility To find files and folders using the Search utility: 1 Click Start, then click Search. The Search Results window opens. Click All files and folders. 2 If you want to search by file or folder name, type in all or part of the file or folder name in the name box in the left pane of the window. ■ If you type all of the name, Search will list all files and folders of that name.
Chapter 4: Windows Basics 3 Click Search. When the search is completed, Windows lists the files and folders whose names contain the text that you searched for. 4 Open a file, folder, or program by double-clicking the name in the list. Help and Support For more information about searching for files and folders, click Start, then click Help and Support. Type the keyword searching in the Search box , then click the arrow.
Working with documents Working with documents Computer documents include word processing files, spreadsheet files, or other similar files. The basic methods of creating, saving, opening, and printing a document apply to most of these types of files. The following examples show how to create, save, open, and print a document using Microsoft® WordPad. Similar procedures apply to other programs such as WordPerfect, Microsoft Word, and Microsoft Excel.
Chapter 4: Windows Basics Saving a document After you create a document, you need to save it if you want to use it later. To save a document: 1 Click File, then click Save. The Save As dialog box opens. Save in list File name 2 Click the arrow button to open the Save in list, then click the folder where you want to save the file. If you do not see the folder you want, browse through the folders listed below the Save in list. 3 4 Type a new file name in the File name box. Click Save.
Working with documents Opening a document To view, revise, or print an existing document, first you need to open it. Open the document in the program that it was created in. To open a document: 1 2 3 Start the program. Click File, then click Open. Click the arrow button to open the Look in list, then click the folder you want to open. If you do not see the folder you want, browse through the folders listed below the Look in list. Look in list 4 Double-click the document file name. The document opens.
Chapter 4: Windows Basics Printing a document To print a document, you must have a printer connected to your computer or have access to a network printer. For more information about installing or using your printer, see the printer documentation. To print a document: 1 2 3 4 Make sure that the printer is turned on and loaded with paper. Start the program and open the document. Click File, then click Print. The Print dialog box opens. Set the print options, then click OK. The document prints.
Shortcuts Shortcuts The following table shows a few shortcuts that you can use in Windows and almost all programs that run in Windows. For more information about shortcuts, see your Windows or program documentation. To... Do this... Copy a file, folder, text, or graphic Click the item, then press CTRL + C. Cut a file, folder, text, or graphic Click the item, then press CTRL + X.
Chapter 4: Windows Basics 62 www.gateway.
Using the Internet 5 This chapter provides information about the Internet and the World Wide Web.
Chapter 5: Using the Internet Learning about the Internet The Internet is a worldwide network of computers linked together to provide information to people everywhere. The two most popular services on the Internet are e-mail and the World Wide Web. You can access this network by connecting your computer to a telephone, DSL (Digital Subscriber Line), or cable line and signing up with an Internet service provider (ISP).
Setting up an Internet account If you want to access the Internet you need: ■ A modem – a device that connects your computer to other computers or servers using a telephone, DSL, or cable line. ■ An Internet service provider – a company that provides access to the Internet through an ISP server. When you connect to an ISP, the ISP server lets you access the Internet and your e-mail messages. ■ A Web browser – a program that displays information from the World Wide Web.
Chapter 5: Using the Internet Accessing your Internet account To connect to your America Online Internet account: 1 2 Click Start, All Programs, then click America Online. Complete the member name and password information, then click Connect. Your computer dials the Internet account telephone number. After connecting, the Welcome window opens. If you are using a service other than America Online, check with your ISP for the correct procedure for connecting.
Using the World Wide Web Using the World Wide Web The World Wide Web is a multimedia window to the Internet that gives you access to millions of information sources. Information on the Web comes to you on Web pages, which are electronic documents that you view using a Web page display program called a browser.
Chapter 5: Using the Internet Connecting to a Web site After you set up an account with an Internet service provider (ISP) such as America Online, you can access the many information sources on the World Wide Web. To connect to a Web site: 1 Connect to your Internet account. After your computer connects, a default opening page or welcome screen opens. 2 To go to a different Web site, type the address (called a URL for “Universal Resource Locator”) in the browser address bar (for example www.gateway.
Using the World Wide Web Downloading files Downloading is the process of transferring files from a computer on the Internet to your computer. To protect your computer against viruses, make sure that you scan the files you download. For more information, see “Protecting your computer from viruses” on page 186. To download files or programs from a Web site: 1 2 Connect to your Internet account.
Chapter 5: Using the Internet Using e-mail E-mail (electronic mail) lets you send messages to anyone who has an Internet connection and e-mail address. E-mail is usually a free service of your Internet account. The Internet never closes, so you can send e-mail messages at any time. Your e-mail messages arrive at most e-mail addresses in minutes. An e-mail address consists of a user name, the @ symbol, and the Internet domain name of the Internet service provider (ISP) or company that “hosts” that user.
Using e-mail Checking your e-mail To check your e-mail using America Online: 1 2 3 Connect to your America Online account. Click Read. Double-click the message you want to read. For more information about managing and organizing your e-mail messages, see the online help in your e-mail program. Help and Support For general information about using e-mail in Windows XP, click Start, then click Help and Support. Type the keyword e-mail in the Search box , then click the arrow. www.gateway.
Chapter 5: Using the Internet 72 www.gateway.
Using Multimedia 6 This chapter provides information on using the multimedia features of your computer.
Chapter 6: Using Multimedia Using the diskette drive The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Warning Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. Diskette drive Diskette activity light slot 74 Diskette eject button www.gateway.
Using the diskette drive To use a diskette: 1 Insert the diskette into the diskette drive with the label facing up. 2 To access a file on the diskette in Windows XP, click Start, then click My Computer. Double-click the drive letter (for example, the A: drive), then double-click the file name. - OR To access a file on the diskette in Windows 2000, double-click the My Computer icon, the drive letter (for example, the A: drive), then double-click the file name.
Chapter 6: Using Multimedia Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one of the following logos: CD drive Use a CD drive for installing programs, playing audio CDs, and accessing data.
Using the CD or DVD drive Inserting a CD or DVD Activity light Eject button Manual eject hole Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.
Chapter 6: Using Multimedia To insert a CD or DVD: 1 Press the eject button on the CD or DVD drive. After the tray opens slightly, pull the disc tray completely open. 2 Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place. You can place your other hand underneath the disc tray to support it while you press the disc into place. Important 3 78 When you place a single-sided disc in the tray, make sure that the label side is facing up.
Adjusting the volume Adjusting the volume Adjusting the volume in Windows XP You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer. Depending on the sound hardware installed in your computer, you may have additional volume controls available through the Start menu. To adjust the overall volume level using hardware controls: ■ If you are using external speakers, turn the knob on the front of the speakers.
Chapter 6: Using Multimedia 3 Click the Volume tab. 4 Drag the Device Volume slider to change the volume or click to select the Mute check box, then click OK. Help and Support For more information about adjusting volume in Windows XP, click Start, then click Help and Support. Type the keyword adjusting volume in the Search box , then click the arrow. To adjust specific volume levels: 80 1 Click Start, then click Control Panel. The Control Panel window opens.
Adjusting the volume 3 Click the Volume tab. 4 Click Advanced in the Device volume area. If the device you want to adjust does not appear in the window, click Options, Properties, the check box next to the audio device you want to adjust, then click OK. 5 Drag the volume level and balance sliders for the device you want to adjust. For more information about the volume controls, click Help in the window. 6 Click X in the top-right corner of the window to close it. www.gateway.
Chapter 6: Using Multimedia Adjusting the volume in Windows 2000 You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer. Depending on the sound hardware installed in your computer, you may have additional volume controls available through the Start menu. To adjust overall volume level using hardware controls: ■ If you are using external speakers, turn the knob on the front of the speakers. -ORUse the volume control buttons on the keyboard.
Adjusting the volume To adjust specific volume levels: 1 Double-click the speaker icon window opens. on the taskbar. The Volume Control If the device you want to adjust does not appear in the Volume Control window, click Options, Properties, the audio device you want to adjust, then click OK. 2 Drag the volume level and balance sliders for the device you want to adjust. For more information about the volume controls, click Help in the Volume Control window.
Chapter 6: Using Multimedia Listening to CDs You can use the CD or DVD drive on your computer to listen to music CDs. Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. Listening to CDs in Windows XP Use the Windows Media Player to listen to CDs in Windows XP. For more information about the using the Windows Media Player, click Help. You can also use MusicMatch to listen to CDs. For more information, see “Using MusicMatch” on page 92.
Listening to CDs 3 When the media player opens, click (play). Play Stop Volume Previous Mute Next If you do not hear sound or you want to change the volume, see “Adjusting the volume in Windows XP” on page 79. Help and Support For more information about playing CDs in Windows XP, click Start, then click Help and Support. Type the keyword playing CDs in the Search box , then click the arrow. www.gateway.
Chapter 6: Using Multimedia Listening to CDs in Windows 2000 Use the Windows CD Player to play an audio CD. You can also use MusicMatch to listen to CDs. For more information, see “Using MusicMatch” on page 92. You can use the special-function buttons on the Multifunction keyboard to control how you play your CDs. For more information, see “Special-function buttons” on page 23. To play a CD: ■ Insert a CD into the CD or DVD drive. The CD Player opens and the CD plays.
Recording and playing audio Recording and playing audio Use the following instructions to make an audio recording by speaking into a microphone. To make an audio recording: 1 Plug a microphone into one of the Microphone jacks on your computer. For the location of the Microphone jacks, see “Front” on page 2, and “Back” on page 4. 2 Click Start, All Programs, Accessories, Entertainment, then click Sound Recorder. The Sound Recorder opens.
Chapter 6: Using Multimedia To play an audio recording in Sound Recorder: 1 2 3 4 Open the Sound Recorder. Click File, then click Open. The Open dialog box opens. Click the file you want to play, then click Open. Play the file by clicking clicking (stop). Help and Support (play), then stop playing the file by For more information about making or playing an audio recording in Windows XP, click Start, then click Help and Support.
Playing audio and video files with the Windows Media Player Playing audio and video files with the Windows Media Player The Windows Media Player can play several types of audio and video files, including WAV, MIDI, MP3, AU, AVI, and MPEG formats. For more information about the using the Windows Media Player, click Help. To play a file using the Windows Media Player: 1 In Windows XP, click Start, All Programs, then click Windows Media Player. The Windows Media Player opens.
Chapter 6: Using Multimedia 2 Click File, then click Open. The Open dialog box opens. Important 3 4 If the menu bar does not appear, click the show menu bar button. Click the file you want to play, then click Open. Play the file by clicking clicking (stop). Help and Support (play), then stop playing the file by For more information about playing audio and video using the Windows Media Player in Windows XP, click Start, then click Help and Support.
Playing a DVD 3 To play a DVD using InterVideo DVD, click Start, All Programs, DVD, then click DVD Player. The InterVideo DVD Player video screen and control panel open. -ORTo play a DVD using Windows Media Player in Windows XP, click Start, All Programs, then click Windows Media Player. The Windows Media Player opens. - OR To play a DVD using Windows Media Player in Windows 2000, click Start, Programs, Accessories, Entertainment, then click Windows Media Player. The Windows Media Player opens.
Chapter 6: Using Multimedia Using MusicMatch Using MusicMatch™, you can: ■ Play music CDs ■ Create MP3 music files from your music CDs ■ Edit music track information ■ Use your music files to build a music library ■ Listen to Internet Radio For more information on using MusicMatch, see its online help. Playing CDs You can use the MusicMatch program to play music CDs. Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer.
Using MusicMatch 4 Click Play Audio CD using MUSICMATCH Jukebox, then click OK. MusicMatch opens, the CD begins playing, and the names of the music tracks appear in the playlist area. Creating MP3 music files Using MusicMatch, you can copy the tracks from a music CD to your computer’s hard drive as MP3 files. MP3 (MPEG Layer 3) is a standard for digitally compressing high-fidelity music into compact files without noticeably sacrificing quality. MP3 files end in the file extension .MP3.
Chapter 6: Using Multimedia 3 If an Audio CD dialog box opens, click Play Audio CD using MUSICMATCH Jukebox, then click OK. The MusicMatch window opens. - OR If a dialog box does not open, click Start, All Programs, MusicMatch, then click MusicMatch Jukebox. The MusicMatch window opens. Record 4 5 If the CD is playing, click Stop. Click Record. The Recorder window opens. Record 6 7 8 94 Click to clear the check box for any track you do not want to record. Click Record.
Using MusicMatch Editing track information After you add a CD track as an MP3 file to your music library, you can edit the track’s information. To edit track information: 1 2 In MusicMatch, click My Library. The library window opens. 3 4 Enter information such as track title, lead artist, album, and genre. In the library window, right-click the file, then click Edit Track Tag(s). The Edit Track Tag(s) dialog box opens. Click OK.
Chapter 6: Using Multimedia Building a music library Use MusicMatch to build a music library. You can organize your music tracks by categories, find a track quickly by using the sort features, and add information to a music file. You can add music tracks to your music library by: ■ Creating MP3 files – When you create MP3 files from the tracks on your music CD, MusicMatch automatically adds these files to your music library.
Using MusicMatch Changing the music library display settings To change the music library display settings: 1 In MusicMatch, click Options, then click Settings. The Settings window opens. 2 Click the Music Library tab. 3 Click an arrow button to open a column list, then click the category that you want to display in the column. 4 When you have finished selecting categories, click OK. www.gateway.
Chapter 6: Using Multimedia Listening to Internet radio To listen to an Internet radio station: 1 Connect to the Internet, then open MusicMatch. 2 Click Online Music. The Radio window opens. 3 To select one of the MusicMatch Internet radio stations, click Featured Radio Stations or Radio Stations, the radio station, then click the arrow in the play this station box. MusicMatch connects to the station and plays the audio.
Using MusicMatch Using advanced features You can also use MusicMatch to create your own music CDs and to download MP3 files to your portable MP3 player. For more information, see the MusicMatch online help. www.gateway.
Chapter 6: Using Multimedia Creating CDs and DVDs You can use Nero Express to copy tracks from a music CD to your hard drive, copy or create data CDs and DVDs, create music CDs, create video DVDs, and more. 100 Important We recommend that you do not use your computer for other tasks while creating CDs. Important If you record copyrighted material on a CD or DVD, you need permission from the copyright owner.
Creating CDs and DVDs Copying a CD or DVD To copy a music CD, data CD, or data DVD: 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. www.gateway.
Chapter 6: Using Multimedia 102 2 Click Copy entire disc. The Select source and destination screen opens. 3 Insert the music CD or data CD or DVD you want to copy into your recordable drive. If you have two drives, insert the disc in your non-recordable drive. 4 Click the arrow to open the Source drive list, then click the drive that contains your source disc. 5 Click the arrow to open the Destination drive list, then click your recordable drive.
Creating CDs and DVDs 7 Click Burn. The Nero’s Title and CD Database dialog box opens. www.gateway.
Chapter 6: Using Multimedia 8 Wait until the dialog box closes. - OR Click Cancel. The Burning Process screen opens. If you are using one drive, Nero Express copies the tracks or files to your hard drive. If you are using two drives, Nero Express copies the tracks from the source disc to the blank, recordable disc. 9 10 11 12 104 If you are using one drive, a message prompts you to insert a CD or DVD.
Creating CDs and DVDs Creating a data CD or DVD To create a data CD or DVD: 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 2 3 4 Insert a blank, writable CD or DVD into your recordable drive. If a dialog box opens, click Take no action, then click OK. Move your pointer over Data, then click Data Disc. The Disc Content screen opens. www.gateway.
Chapter 6: Using Multimedia 106 5 Click Add. The Select Files and Folders dialog box opens. 6 Browse to the folder that contains the files you want to add. You can click the arrow to open the Location list, then click a drive or folder, or you can click folders in the Name list. Press and hold the CTRL key to select multiple files. 7 8 Click Add. You can continue to select files and click Add. After you select all your files, click Finished. www.gateway.
Creating CDs and DVDs 9 Click Next. The Final Burn Settings screen opens. 10 Click the arrow to open the Current recorder list, then click your recordable drive. 11 Click Burn. The Burning Process screen opens and Nero Express burns the files to the CD. 12 13 14 When a message tells you that the recording is complete, click OK. Click Next to return the main Nero Express screen. Click Exit. www.gateway.
Chapter 6: Using Multimedia Copying music tracks To copy music CD tracks to your hard drive: 108 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 2 Insert the music CD that has the tracks you want to copy into your CD drive. 3 4 If an Audio CD dialog box opens, click Take no action, then click OK. Click More. The Nero Toolbar opens. www.gateway.
Creating CDs and DVDs 5 Click the Save Tracks icon. The Nero’s Title and CD Database dialog box opens. 6 Wait until the dialog box closes. - OR Click Cancel. www.gateway.
Chapter 6: Using Multimedia 7 If a message box opens, click OK. The Save Tracks dialog box opens. 8 Click the arrow button to open the Output file format list, then click the format you want for the saved tracks. 9 To record all the tracks, click GO. The recording process begins. - OR To record selected tracks, hold down the CTRL key, click the tracks you want, then click GO. The recording process begins. 10 110 After the recording is complete, click Close. www.gateway.
Creating CDs and DVDs Creating a music CD To create a music CD: 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 2 3 4 Insert a blank, writable CD into your recordable drive. If a dialog box opens, click Take no action, then click OK. Move your pointer over Music, then click one of the following options: ■ Audio CD to create a music CD that will play on all CD players. Nero Express converts MP3 and WMA files to Audio CD format.
Chapter 6: Using Multimedia The screen you use to add files opens. 112 www.gateway.
Creating CDs and DVDs 5 Click Add. The Select Files and Folders dialog box opens. 6 Browse to the folder that contains the files you want to add. You can click the arrow to open the Location list, then click a drive or folder, or you can click folders in the Name list. Press and hold the CTRL key to select multiple files. 7 8 Click Add. You can continue to select files and click Add. After you select all your files, click Finished. www.gateway.
Chapter 6: Using Multimedia 9 114 Click Next. The Final Burn Settings screen opens. 10 Click the arrow to open the Current recorder list, then click your recordable drive. 11 Click Burn. The Burning Process screen opens and Nero Express burns the files to the CD. 12 13 14 When a message tells you that the recording is complete, click OK. Click Next to return the main Nero Express screen. Click Exit. www.gateway.
Creating CDs and DVDs Advanced features In addition to Nero Express, you can use: ■ Nero BackItUp to create a backup of files on your hard drive, then use BackItUp to restore the files you backed up in case of a hard drive failure, virus, or other problem. ■ Nero CD-DVD Speed to test your CD and DVD drives for transfer rates, load and eject times, seek and access times, and more.
Chapter 6: Using Multimedia Connecting a digital camera You can connect most digital cameras to your computer’s USB port to transfer pictures. To connect a digital camera: 1 Connect one end of the USB cable to your digital camera, and connect the other end of the cable to a USB port on your computer. 2 Use the program that came with your digital camera to transfer the pictures to your computer. -ORUse the Scanner and Camera Wizard to transfer the pictures to your computer.
Connecting a digital video camera Connecting a digital video camera Your computer has two IEEE 1394 (also known as Firewire or i.Link) ports that can be used to connect to a digital video camera. To find the location of the IEEE 1394 ports, see “Right side” on page 6. To connect a digital video camera: ■ Connect one end of the IEEE 1394 cable to your digital video camera, and connect the other end of the cable to the IEEE 1394 port on the right side of your computer.
Chapter 6: Using Multimedia To create a video DVD: 1 Insert a blank, writable DVD-R, DVD-RW, DVD+R, or DVD+RW disc into your recordable DVD drive. You cannot use a DVD-RAM disc to create a video DVD. 2 3 If a CD Drive dialog box opens, click Take no action, then click OK. Use Pinnacle Expression to create video DVDs.
Sending and Receiving Faxes 7 Microsoft Fax lets you send and receive faxes using the modem. Read this chapter to learn how to: ■ Install and configure Fax ■ Create and send a new fax ■ Set up a fax cover page template ■ Fax a document you scanned or created in another program ■ Receive, view, and print a fax Help and Support For more information about sending and receiving faxes, click Start, then click Help and Support. Type the keyword Fax in the Search box , then click the arrow.
Chapter 7: Sending and Receiving Faxes Installing and configuring Fax Important Your modem cable must be installed before you can send and receive faxes. You cannot use your standard telephone modem to connect to the Internet while sending and receiving faxes. Installing Fax Microsoft Fax lets you send and receive faxes using your modem. When Windows XP was originally installed on your computer, Fax was not installed. You need to install Fax from your blue Operating System CD.
Installing and configuring Fax Configuring Fax Before you send your first fax, you need to set up your user information. Your fax cover sheets and fax headers contain this information, some of which is required by law. The Fax Configuration Wizard opens the first time you try to send a fax. Important The first time you run the Fax Configuration Wizard, you may need to provide information in the Location Information and the Phone and Modem Options dialog boxes.
Chapter 7: Sending and Receiving Faxes 4 Click the arrow to open the Please select the fax device list, then click the modem you are using to send and receive faxes. 5 If you want the modem to automatically answer the telephone in order to receive faxes, click the Enable Receive check box. 6 7 Click Next. The Transmitting Subscriber Identification (TSID) screen opens. Type the transmitting fax identifier information. This identifier information is required by law.
Sending a simple fax 10 If you set up your computer to receive faxes, select a folder you want to store received faxes in and a printer you want to print received faxes on, then click Next. The Configuration Summary screen opens. 11 Click Finish. Sending a simple fax You can use the Send Fax Wizard to send a simple one-page fax to one or more recipients. To send a simple fax: 1 Click Start, All Programs, Accessories, Communications, Fax, then click Send a Fax. The Send Fax Wizard opens.
Chapter 7: Sending and Receiving Faxes 124 5 If you want to send your fax to more than one recipient, click Add and type the name and fax number of the next recipient. 6 When you have added all your recipients, click Next. The Preparing the Cover Page screen opens. 7 Click the arrow to open the Cover page template, then click the cover page template you want to use. 8 9 Type the subject text in the Subject line area. Type the message text in the Note area, then click Next.
Setting up your cover page template Setting up your cover page template You can create your own cover page template that you can use in place of the cover page templates that Microsoft Fax provides for you. To create a cover page template, you use the Fax Cover Page Editor. On this template, you insert information fields that automatically import values you enter in both the Send Fax Wizard and the Fax Configuration Wizard when you send your fax.
Chapter 7: Sending and Receiving Faxes Faxing from programs To fax a document directly from most programs: 1 2 3 4 5 Open your document in the program it was created in. Click File, then click Print. The Print dialog box opens. Click the arrow button to open the Name list, then click the Fax printer. Click Print or OK. The Send Fax Wizard opens. Complete the wizard by following the instructions in “Sending a simple fax” on page 123.
Receiving and viewing a fax Receiving and viewing a fax To receive and view a fax: 1 Click Start, All Programs, Accessories, Communications, Fax, then click Fax Console. The Fax Console opens. When the Fax Console is open, it detects incoming faxes and stores them in the Inbox. 2 To view a fax, click Inbox, then double-click the fax you want to view. The fax viewer opens, where you can view and print the fax. Canceling a fax You can cancel a fax that you have set up to send at a time in the future.
Chapter 7: Sending and Receiving Faxes Automatically retry sending a fax You can set up Fax so it continues to try sending your fax if the receiving fax machine is busy. Important Fax is automatically set up to retry three times at ten minute intervals. To automatically retry sending a fax: 1 2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. Click View installed printers or fax printers.
Automatically cancelling a fax Automatically cancelling a fax If your computer tried to send a fax and failed to connect to a fax machine, you can automatically cancel a failed fax. To automatically cancel a failed fax: 1 2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. Click View installed printers or fax printers. The Printers and Faxes window opens.
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Customizing Your Computer 8 This chapter provides information about customizing your computer by changing settings in Windows.
Chapter 7: Customizing Your Computer Adjusting the screen and desktop settings You can adjust the computer display settings for brightness, contrast, and horizontal and vertical image position using the controls on the front of your computer display. For more information about these adjustments, see “Computer display” on page 27. Adjusting the color depth and display area are two of the most basic display settings you may need to change.
Adjusting the screen and desktop settings 3 Click the Settings tab. 4 Click the arrow button to open the Color quality or Colors list, then click the color depth you want. 5 To save your changes in Windows XP, click OK, then click Yes. - OR To save your changes in Windows 2000, click OK, then click OK again. Help and Support For more information about adjusting display settings in Windows XP, click Start, then click Help and Support.
Chapter 7: Customizing Your Computer To adjust the screen resolution: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Appearance and Themes. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 2 3 134 Click/Double-click the Display icon. The Display Properties dialog box opens. Click the Settings tab. www.gateway.
Adjusting the screen and desktop settings 4 5 Drag the Screen resolution or Screen area slider to the size you prefer. To save your changes in Windows XP, click OK, then click Yes. - OR To save your changes in Windows 2000, click OK, then click OK again. Help and Support For more information about adjusting screen resolution in Windows XP, click Start, then click Help and Support. Type the keyword changing screen resolution in the Search box , then click the arrow.
Chapter 7: Customizing Your Computer 3 Click the Appearance tab. 4 Click the arrow button to open the Color scheme list, click the color scheme you want, then click OK. The new colors appear on your desktop. - OR If you want to create a new color scheme as part of a desktop theme: 136 a b Click Advanced. The Advanced Appearance dialog box opens. c d e Change the color or font settings for the item. Click the arrow button to open the Item list, then click the item you want to change.
Adjusting the screen and desktop settings To change desktop colors in Windows 2000: 1 Click Start, Settings, then click Control Panel. The Control Panel window opens. 2 3 Double-click the Display icon. The Display Properties dialog box opens. 4 If you want to apply one of Windows’ color schemes, click the arrow button to open the Scheme list, click the scheme you want, then click OK. The new scheme appears on your desktop. Click the Appearance tab.
Chapter 7: Customizing Your Computer Changing the desktop background In Windows XP, you can change the Windows desktop background picture. Windows provides several backgrounds, or you can use pictures that you have created or retrieved from other sources. In Windows 2000, you can change the Windows desktop background to a picture or an HTML document. Windows provides several background pictures. You can also use pictures or HTML documents that you have created or retrieved from other sources.
Adjusting the screen and desktop settings 5 If you want the picture you chose to cover the entire computer display, click the arrow button to open the Position list, then click Stretch or Tile. 6 If the picture you chose does not cover the entire computer display and you did not choose to stretch or tile the image in Step 5, you can change the solid color behind the picture by clicking the arrow button to open the Color list, then clicking a color. 7 Click OK.
Chapter 7: Customizing Your Computer To change the desktop background in Windows 2000: 1 Click Start, Settings, then click Control Panel. The Control Panel window opens. 2 3 Double-click the Display icon. The Display Properties dialog box opens. 4 Click the Background tab. Click a background picture in the Select a background picture or HTML document as Wallpaper list. - OR Click Browse to select a background picture from another location.
Adjusting the screen and desktop settings Selecting a screen saver You can use a screen saver to keep others from viewing your display while you are away from your computer. Windows supplies a variety of screen savers that you can choose from, and many more are available from the Internet and as commercial products. To select a screen saver: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Appearance and Themes.
Chapter 7: Customizing Your Computer 4 Click the arrow button to open the Screen Saver list, then click the screen saver you want. Windows previews the screen saver. 5 If you want to customize the screen saver, click Settings, then make your changes. If the Settings button is not available, you cannot customize the screen saver you selected. 6 In Windows XP, if you want to display the Welcome (Login) screen whenever you exit the screen saver, click the On resume, display Welcome screen check box.
Changing the mouse settings Changing the mouse settings You can adjust the double-click speed, pointer speed, left-hand or right-hand configuration, and other mouse settings. To change your mouse settings: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens.
Chapter 7: Customizing Your Computer 3 4 Click one of the tabs to change your mouse settings. Click OK to save changes. Help and Support For more information about changing mouse settings in Windows XP, click Start, then click Help and Support. Type the keyword mouse settings in the Search box , then click the arrow. 144 www.gateway.
Adding and modifying user accounts Adding and modifying user accounts In Windows XP, you can create and customize a user account for each person who uses your computer. You can also switch (change) user accounts without turning off your computer. User account tips ■ If you want to create an account for someone, but you do not want that user to have full access to your computer, be sure to make that account limited. Remember that limited accounts may not be able to install some older programs.
Chapter 7: Customizing Your Computer To switch user accounts in Windows XP: 146 1 Click Start, then click Log Off. The Log Off Windows dialog box opens. 2 3 Click Switch User. The Windows Welcome screen opens. Click the user account that you want to use. When you switch between user accounts, any programs that were running for the previous user continue to run. www.gateway.
Power management Power management Computer equipment can account for a significant portion of energy use in the home and office environment. You may not want to shut down your computer each time you leave it, especially if you plan to be away for only a short time.
Chapter 7: Customizing Your Computer Using power saving modes If your computer is... ...and you want to... ...then On Enter Standby mode In Windows XP, click Start, Turn off computer, then click Standby. - OR In Windows 2000, click Start, then click Shut Down. Click the arrow button to open the What do you want your computer to do list, then click Stand by. Click OK. On Enter Hibernate mode (must be activated) In Windows XP, click Start, then click Turn Off Computer.
Power management Changing the power scheme To change the power scheme: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens. www.gateway.
Chapter 7: Customizing Your Computer 3 Click the arrow button to open the Power Schemes list, then click the power scheme you want. - OR Click an arrow button for the System standby, Turn off monitor, or Turn off hard disks timer, then click the time you want. To save your custom power scheme, click Save As and type a name for the scheme. 4 Click OK. Help and Support For more information about changing the power scheme in Windows XP, click Start, then click Help and Support.
Power management 3 Click the Advanced tab. 4 Click the arrow button to open a Power buttons list, then click the power setting mode you want to use. 5 Click OK. Help and Support For more information about changing the power management settings in Windows XP, click Start, then click Help and Support. Type the keyword power management in the Search box , then click the arrow. www.gateway.
Chapter 7: Customizing Your Computer Activating and using Hibernate mode To activate Hibernate mode: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 152 2 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens.
Power management To use Hibernate mode: ■ As an automatic power savings mode: Open the Power Options Properties dialog box, then click the Power Schemes tab. Click the arrow button to open a System hibernates list, then click the time you want to use. -OROpen the Power Options Properties dialog box, then click the Advanced tab. Hibernate is now an option in the Power buttons lists. ■ As a manually-selected power savings mode: In Windows XP, click Start, then click Turn Off Computer.
Chapter 7: Customizing Your Computer Setting up an uninterruptible power supply To install an uninterruptible power supply (UPS): 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 154 2 Click/Double-click the Power Options or Power Management icon.
Power management 4 5 6 7 Click Select. The UPS Selection dialog box opens. Click the manufacturer and model of the UPS device. Click the serial port where the UPS device is attached. Click Finish, then click OK. Help and Support For more information about setting up an uninterruptable power supply in Windows XP, click Start, then click Help and Support. Type the keyword uninterruptable power supply in the Search box , then click the arrow. www.gateway.
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Networking Your Computer 9 Connecting your home, small office, or home office computers lets you share drives, printers, and a single Internet connection among the connected computers.
Chapter 11: Networking Your Computer Benefits of networking A network lets you: ■ Share a single Internet connection ■ Share computer drives ■ Share peripheral devices ■ Stream audio and video files ■ Play multi-player games Sharing a single Internet connection Each computer that is connected to the network can share the same broadband connection or modem and telephone line and access the Internet at the same time.
Benefits of networking Sharing peripheral devices Each computer that is connected to the network can share the same peripheral devices, such as a printer. Select print from the computer you are currently using and your file is automatically printed on your printer no matter where it is located on your network. Help and Support For more information about sharing network devices in Windows XP, click Start, then click Help and Support. Type the keyword sharing in the Search box , then click the arrow.
Chapter 11: Networking Your Computer Selecting a network connection The biggest decision you need to make when creating your network is what type of connection you will use. Gateway supports both wired and wireless Ethernet networks. Use the following criteria as a guide when selecting a network connection.
Using a wired Ethernet network Using a wired Ethernet network A wired Ethernet network consists of two or more computers connected together through an Ethernet cable. This connection type is commonly used in offices around the world and can be used to build computer networks in the home. Ethernet, Fast Ethernet, or Gigabit Ethernet Ethernet is available at three different speeds. Standard Ethernet runs at 10 Mbps, Fast Ethernet runs at 100 Mbps, and Gigabit Ethernet runs at 1000 Mbps.
Chapter 11: Networking Your Computer Example wired Ethernet network The following is an example of a wired Ethernet network. The network is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network. Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router is a cable or DSL modem that provides access to the Internet.
Using a wired Ethernet network Equipment you need for a wired Ethernet network For a wired Ethernet network you need: ■ An Ethernet jack on each desktop computer and notebook. - OR An Ethernet card installed in each desktop computer. - OR An Ethernet PC Card installed in each notebook. ■ An Ethernet router. Select a router that gives you the following features: ■ A jack for connecting to a cable or DSL modem. ■ The ability to assign IP addresses to your networked computers dynamically.
Chapter 11: Networking Your Computer Using a wireless Ethernet network A wireless Ethernet network is ideal for creating a home or office network or adding mobility to an existing wired Ethernet. Wireless Ethernet is available at two different speeds. 802.11a wireless Ethernet runs at speeds up to 54 Mbps, or about half the speed of Fast Ethernet. 802.11b/g wireless Ethernet runs at speeds up to 11 Mbps, or approximately the same speed as standard wired Ethernet.
Using a wireless Ethernet network with the access point using radio waves. If your computer does not have built-in wireless Ethernet capabilities, you need to add a wireless PCI card (desktop), PC card (notebook), or USB adapter. Cable/DSL modem Access point USB wireless adapter Tips & Tricks If you want to access a wireless Ethernet network from your wired Ethernet network, connect an access point to the router, switch, or hub.
Chapter 11: Networking Your Computer - OR A wireless Ethernet PC Card installed in each notebook that does not have wireless Ethernet built-in ■ A wireless Ethernet access point to connect your wireless Ethernet network to the Internet or a wired Ethernet network Important 166 IEEE 802.11a and IEEE 802.11b use different radio frequencies. All wireless Ethernet components should use the same frequency. A combination of IEEE 802.11a and IEEE 802.11b components will not work.
Using a wireless Ethernet network Example peer-to-peer wireless Ethernet network Use a peer-to-peer (also known as ad hoc) wireless Ethernet network if you are setting up or joining a temporary computer-to-computer network. This type of network does not include access into a wired network or the Internet. You can create this type of network to quickly move files from one computer to another. www.gateway.
Chapter 11: Networking Your Computer Equipment you need for a peer-to-peer wireless Ethernet network For a peer-to-peer wireless Ethernet network you need: ■ A wireless Ethernet PCI card installed in each desktop computer - OR A wireless Ethernet USB adapter attached to each desktop computer - OR A notebook with wireless Ethernet built-in - OR A wireless Ethernet PC Card installed in each notebook that does not have wireless Ethernet built-in Installing and configuring your notebook for Ethernet networki
Using a wireless Ethernet network To turn the wireless Ethernet emitter on or off in Windows XP: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections. The Network and Internet Connections window opens. 2 Click/Double-click Network Connections. The Network Connections window opens.
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Moving from Your Old Computer 10 If your new computer is replacing an old computer, you may have personal data files, Internet settings, a printer or other peripheral devices, and other unique computer settings that you want to move from your old computer to your new one.
Chapter 9: Moving from Your Old Computer Using the Windows XP Files and Settings Transfer Wizard If your new computer is running Windows XP, you can move your data files and personal settings, such as display, Internet, and e-mail settings, from your old computer to your new one by using the Files and Settings Transfer Wizard. The wizard also moves specific files or entire folders, such as My Documents, My Pictures, and Favorites.
Transferring files Transferring files You can manually transfer your personal data files by copying them to removable media, such as a diskette, writable CD or DVD, or Zip disk, or by using a home network. For more information, see “Creating CDs and DVDs” on page 100 or “Networking Your Computer” on page 157 Finding your files Many programs automatically save your personal data files in the My Documents folder. Look in your old computer’s My Documents folder for personal data files.
Chapter 9: Moving from Your Old Computer You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period). For example, a document file might have a .DOC extension and a spreadsheet file might have an .XLS extension. File type File usually ends in... Documents .DOC, .TXT, .RTF, .HTM, .HTML, .DOT Spreadsheets .XLS, .XLT, .TXT Pictures .JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS Movies .MPEG, .MPG, .AVI, .GIF, .
Transferring Internet settings Transferring Internet settings You can use different methods to transfer your Internet account from your old computer to your new one. Setting up your ISP ■ If your current Internet service provider (ISP) software came preinstalled on your new computer, run that setup program. If it asks to set up a new account or an existing one, choose to set up an existing account.
Chapter 9: Moving from Your Old Computer Transferring your e-mail and address book See your old e-mail program’s online help for information on exporting and importing e-mail messages and the address book. You can often export all of your old e-mail messages or address book to a diskette, then import them from the diskette into your new computer’s e-mail program.
Installing your old printer or scanner Installing your old printer or scanner Windows may have built-in support for older printers, scanners, or other peripheral devices. This means you do not need any additional software. Newer devices, however, usually require your original software installation CDs or diskettes. If you have trouble after you install the software for your old devices, you can use System Restore to restore your computer’s previous settings.
Chapter 9: Moving from Your Old Computer 4 If Windows detects your printer, install your printer by following the on-screen instructions. You are finished. - OR If Windows does not detect the printer, go to the next step. 5 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens.
Installing your old programs Installing your old programs You probably use some programs that did not come installed on your new computer, such as personal finance software, graphics programs, or games. Spend some time going through your old computer’s Start and Programs menus, making note of any programs you want to install on your new computer. Locate your original program installation CDs and installation guides.
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Maintaining Your Computer 11 This chapter provides basic information about maintaining your computer hardware and software.
Chapter 10: Maintaining Your Computer Caring for your computer To extend the life of your system: ■ Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your computer, we recommend that you put it in the original packaging materials. ■ Keep diskettes and your computer away from magnetic fields. Magnetic fields can erase data on both diskettes and hard drives.
Caring for your computer Maintenance task Immediately after purchase Monthly When needed See... Clean computer display X page 199 Clean mouse X page 199 www.gateway.
Chapter 10: Maintaining Your Computer Creating an emergency startup diskette An emergency startup diskette is a diskette that contains critical information that you need to start your computer if Windows fails to start. You should create a startup diskette as soon as you get your computer. To create an emergency startup diskette in Windows XP: 1 2 3 184 Insert a blank diskette labeled Startup into the diskette drive. Click Start, then click My Computer. The My Computer window opens.
Creating an emergency startup diskette 4 Click to select the Create an MS-DOS startup disk check box, then click Start. A message warns you that any information on the diskette will be erased. 5 When you see the warning message, click OK. Windows copies files to the emergency startup diskette. 6 When Windows finishes copying files, remove the diskette from the diskette drive. 7 Slide the write-protect tab up to prevent the diskette from being erased or infected by viruses.
Chapter 10: Maintaining Your Computer Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.
Protecting your computer from viruses To scan for viruses: 1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2003. Norton AntiVirus opens. Scan for viruses 2 Click Scan for Viruses. Scan 3 Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan. www.gateway.
Chapter 10: Maintaining Your Computer To remove a virus: 1 If Norton AntiVirus finds a virus, follow all on-screen instructions to remove the virus. 2 3 Turn off your computer and leave it off for at least 30 seconds. Turn on your computer and rescan for the virus. To update Norton AntiVirus: 188 1 2 Make sure that you are connected to the Internet. 3 Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files.
Managing hard drive space Managing hard drive space Windows provides several utilities you can use to manage your hard drive. Checking hard drive space To check hard drive space: 1 In Windows XP, click Start, then click My Computer. The My Computer window opens. - OR In Windows 2000, double-click the My Computer icon. The My Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. www.gateway.
Chapter 10: Maintaining Your Computer Using Disk Cleanup Delete unnecessary files, such as temporary Windows files, to free hard drive space. To use the WindowsDisk Cleanup program: 1 In Windows XP, click Start, then click My Computer. The My Computer window opens. - OR In Windows 2000, double-click the My Computer icon. The My Computer window opens. 2 190 Right-click the hard drive that you want to delete files from, for example Local Disk (C:), then click Properties.
Managing hard drive space 3 4 Click Disk Cleanup. The Disk Cleanup dialog box opens. 5 Click OK, then click Yes. Make sure that the check box beside each file type you want to delete is selected. For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box. Help and Support For more information about keeping the hard drive space free of unnecessary files in Windows XP, click Start, then click Help and Support.
Chapter 10: Maintaining Your Computer 3 Click the Tools tab. 4 5 Click Check Now. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK. Click the options you want to use, then click Start. For help, press F1. Windows checks the drive for errors. This process may take several minutes. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found.
Managing hard drive space Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.
Chapter 10: Maintaining Your Computer 3 Click the Tools tab. 4 5 Click Defragment Now. If Disk Defragmenter does not start automatically, click Defragment or Start. Disk Defragmenter shows its progress on the computer display. When finished, Disk Defragmenter asks if you want to quit the program. 6 Click Close or Yes, then click the X in the top-right corner to close the Disk Defragmenter window.
Managing hard drive space Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. You should back up your files regularly to a writable CD or DVD (if you have a recordable drive) or to diskettes. Use a backup device, such as a recordable drive or Zip drive, to do a complete hard drive backup.
Chapter 10: Maintaining Your Computer Using the Scheduled Task Wizard The Scheduled Task Wizard lets you schedule maintenance tasks such as running Disk Defragmenter and Error-checking. To start the Scheduled Task Wizard: 1 Click Start, All Programs, Accessories, System Tools, then click Scheduled Tasks. The Scheduled Tasks window opens. 2 Double-click the Add Scheduled Task icon. The Scheduled Task Wizard opens.
Managing hard drive space Help and Support For more information about using the Scheduled Tasks Wizard in Windows XP, click Start, then click Help and Support. Type the keyword Scheduled Tasks Wizard in the Search box , then click the arrow. www.gateway.
Chapter 10: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your system performing at its best.
Cleaning your computer Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.
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Restoring Software 12 Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician.
Chapter 11: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. Important Before you try to fix a problem by reinstalling software from your Gateway Restoration CDs, make sure that you have tried these steps first: Use the diagnostics and troubleshooting tools found in Help and Support.
Reinstalling device drivers Reinstalling device drivers Device drivers are programs that control devices such as the computer display, CD or DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
Chapter 11: Restoring Software 6 Click Personal / Home Use, then click Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 7 Select a single device driver to reinstall. - OR Click Automatic Installation, then select multiple device drivers to reinstall. (Grayed out drivers are not available for Automatic Installation. To select these drivers, click Manual Installation.) 8 9 Click Install.
Updating device drivers Updating device drivers The Restoration CDs contain a device driver update utility that works over the Internet. If you do not have an Internet service provider, the update utility works by using your modem and telephone line to direct-dial the device driver update service. To update device drivers: 1 Insert the red Drivers CD into the CD or DVD drive. If the program starts automatically, go to Step 5. - OR If the program does not start automatically, go to Step 2.
Chapter 11: Restoring Software 9 Install available updated device drivers by following the on-screen instructions. Depending on the device driver you are updating, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions. Help and Support For more information about updating device drivers in Windows XP, click Start, then click Help and Support.
Reinstalling programs 4 Insert the yellow Applications CD into the CD or DVD drive. If the program starts automatically, go to Step 8. - OR If the program does not start automatically, go to Step 5. 5 6 7 8 9 Click Start, then click Run. The Run dialog box opens. In the Open text box, type d:\runmenu.exe (where d is the drive letter of your CD or DVD drive). Click OK.
Chapter 11: Restoring Software To reinstall Works Suite (including Word), games, or other programs from a CD: 1 If you just reinstalled Windows, go to Step 4. Otherwise, go to the next step. 2 In Windows XP, click Start, Control Panel, then click Add or Remove Programs. - OR In Windows 2000, click Start, Settings, Control Panel, then double-click the Add or Remove Programs icon.
Reinstalling Windows Important If you are prompted for your Windows product key when you reinstall Windows, you can find the key on the Microsoft Certificate of Authenticity label located on the back of your computer case. For more information, see “Microsoft Certificate of Authenticity” on page 7. To reinstall Windows XP or Windows 2000, and the device drivers: Caution Back up your personal files before you use this option.
Chapter 11: Restoring Software 210 12 When prompted, remove the red Drivers CD and insert the blue Operating System CD into the CD or DVD drive, then press any key to continue. 13 14 When prompted, accept the License Agreement by pressing Y. 15 16 Follow the on-screen instructions to set your Regional and Language Options. Wait while the setup program copies files to your hard drive. When your computer restarts, do NOT press any key to boot from CD. Click Personal / Home Use, then click Continue.
Upgrading Your Computer 13 This chapter provides information about upgrading and replacing components in your computer. Read this chapter to learn how to: ■ Add and remove a PC Card ■ Open and close your computer case ■ Replace the hard drive ■ Add memory You must open the computer case to change or upgrade components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician.
Chapter 12: Upgrading Your Computer Adding and removing PC Cards Your computer has one PC Card slot (also known as a PCMCIA card slot). This slot accepts Type I and Type II PC Cards. You do not need to restart your computer when changing most cards because your computer supports hot-swapping. Hot-swapping means that you can insert a PC Card while your computer is running. If the PC Card does not work after hot-swapping, see the PC Card manufacturer’s documentation for further information.
Adding and removing PC Cards Removing a PC Card To remove a PC Card: 1 Click the remove hardware name and click Stop. icon in the taskbar, then select the PC Card -ORTurn off your computer. Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. 2 Release the eject button by pressing the PC Card eject button once. 3 Eject the PC Card by pressing the eject button again. www.gateway.
Chapter 12: Upgrading Your Computer Selecting a place to work Work on your computer in an area that: ■ Is clean (avoid dusty areas) ■ Is a low-static environment (avoid carpeted areas) ■ Has a stable surface on which to set your computer ■ Has enough room to place all the computer parts ■ Is near a grounded outlet so you can test your computer after installation ■ Is near a telephone (in case you need help from Gateway Technical Support) Gathering the tools you need Some tools and supplies that
Preventing static electricity discharge Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning ESD can permanently damage electrostatic discharge-sensitive components in your computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.
Chapter 12: Upgrading Your Computer Opening the computer case Tips & Tricks When cleaning the case, do not use abrasive or solvent cleaners because they can damage the finish. Use soap and water or a dilution of water and isopropyl alcohol. For more information, see “Cleaning your computer” on page 198. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case.
Opening the computer case 4 5 Remove the four screws on the back of the computer case. Screw Screw Screw Screw With your hands positioned on each side of the case, swing the access panel up and away from the case and set the panel aside. www.gateway.
Chapter 12: Upgrading Your Computer Closing the computer case To close the computer case: 218 1 Hook the back panel’s tabs into the notches on the top of the open computer’s back, then swing the back panel down and press it into place. 2 3 Replace the four screws removed previously. Reconnect the external cables and power cord. www.gateway.
Replacing the hard drive Replacing the hard drive Use this procedure to replace the hard drive. Tips & Tricks For more stability, place your computer face down to perform this procedure. Avoid scratching the computer display by placing it on a towel or other non-abrasive surface. To replace the hard drive: 1 Open the case by following the instructions in “Opening the computer case” on page 216. Warning 2 Make sure that you removed all external cables and the power cord.
Chapter 12: Upgrading Your Computer 220 3 While holding the latch, pull the drive cage out of the computer. 4 Disconnect the drive cable and power cable from the hard drive. www.gateway.
Replacing the hard drive 5 Remove the four screws that secure the hard drive to the hard drive cage. Screw Screw Screw Screw www.gateway.
Chapter 12: Upgrading Your Computer 6 Remove the drive. 7 Make sure that the jumpers on the new drive are set the same as the drive you are replacing. 8 Insert the new drive into the drive cage and secure it with the four screws removed earlier. 9 10 11 222 Connect the drive cable and power cable to the drive. Slide the drive cage into the computer until it clicks into place. Close the case by following the instructions in “Closing the computer case” on page 218. www.gateway.
Installing or replacing DIMM memory Installing or replacing DIMM memory When you upgrade your computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. A DIMM memory module has several memory chips on one or both sides. To install or replace DIMM memory: 1 Open the case by following the instructions in “Opening the computer case” on page 216. Warning 2 Make sure that you removed all external cables and the power cord.
Chapter 12: Upgrading Your Computer 3 If you are removing a memory module from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR If you are adding a memory module to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. 224 4 Align the notch on the new memory module with the notch on the memory module bank and press firmly into the bank.
Installing or replacing DIMM memory - OR In Windows 2000, right-click the My Computer icon, then click Properties. The amount of memory in your computer is shown at the bottom of the System Properties window in the General tab. www.gateway.
Chapter 12: Upgrading Your Computer Using the BIOS Setup utility The BIOS Setup utility stores basic settings for your computer. These settings include basic system hardware configuration, system resource settings, and password security. These settings are stored and saved even when the power is off. Caution The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your computer.
Troubleshooting 14 This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 33, for more information about how to get help.
Chapter 13: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: ■ Never remove your computer case access panel while your computer is turned on and while the modem cable and the power cord are connected. ■ If you are using or have purchased an additional monitor, do not attempt to open the monitor case. To do so is extremely dangerous. Even if the power is disconnected, energy stored in the monitor components can be dangerous.
First steps First steps Try these things first before going to the following sections: ■ Make sure that the power cable is connected to your computer and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip, make sure that it is turned on. ■ If a peripheral device (such as the keyboard or mouse) does not work, make sure that all connections are secure.
Chapter 13: Troubleshooting Software support tools Your system may include the following support tool to help you diagnose and fix problems: ■ PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer. This support tool is available by clicking Start, All Programs, then clicking Gateway Utilities. 230 www.gateway.
Troubleshooting Troubleshooting CD, DVD, or recordable drives The computer does not recognize a disc or the CD, DVD, or recordable drive ■ Make sure that the disc label is facing up, then try again. ■ Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive. ■ If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see “Identifying drive types” on page 76.
Chapter 13: Troubleshooting ■ Shut down and restart your computer. ■ Clean the disc. For more information, see “Cleaning CDs and DVDs” on page 233. ■ Reinstall the audio device drivers. For more information, see “Reinstalling device drivers” on page 203. A DVD movie will not play ■ Make sure that you have a DVD drive. To identify your drive type, see “Identifying drive types” on page 76. ■ Make sure that the disc label is facing up, then try again. ■ Try a different disc.
Troubleshooting Cleaning CDs and DVDs Clean discs by wiping from the center to the edge, not around in a circle, using a product, such as a soft cloth, made especially for cleaning CDs and DVDs. www.gateway.
Chapter 13: Troubleshooting Computer display Tips & Tricks After you are in Windows, press the AUTO button to automatically optimize your display settings. For more information, see “OSD options” on page 28. The screen resolution is not correct ■ Change the screen resolution from the Display Properties dialog box. For more information, see “Adjusting the screen resolution” on page 133.
Troubleshooting Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. You cannot save a file to diskette or you see the message “disk is full or write-protected” ■ Make sure that the write-protection tab on the upper-right corner of the diskette is down (unprotected). ■ Delete unnecessary files on the diskette and try again. ■ Make sure that the diskette you are using is IBM-compatible. ■ Try a different diskette.
Chapter 13: Troubleshooting You see a “Non-system disk” or “Disk error” error message ■ Eject the diskette from the diskette drive, then press ENTER. ■ Make sure that the diskette you are using is IBM-compatible. The diskette drive LED is lit continuously ■ Remove the diskette from the drive. If the light stays on, try restarting your computer.
Troubleshooting Hard drive You see an “Insufficient disk space” error message ■ Delete unnecessary files from the hard drive using Disk Cleanup. For more information, see “Using Disk Cleanup” on page 190. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. ■ Save your files to a diskette or another drive. If the hard drive is full, copy any files not regularly used to diskettes or other backup media, then delete them from the hard drive.
Chapter 13: Troubleshooting Internet You cannot connect to the Internet ■ Make sure that your computer is connected to the telephone line and the telephone line has a dial tone. Use the setup poster to make sure that the connections have been made correctly. ■ Make sure that no one else is using the telephone line. ■ If you have the call waiting feature on your telephone line, make sure that it is disabled. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly.
Troubleshooting Connecting to a Web site takes too long Many factors can affect Internet performance: ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computer People are sending y
Chapter 13: Troubleshooting Liquid spilled in the keyboard ■ If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. Memory You see a “memory error” message during startup ■ Use PC Doctor or a third-party diagnostic program to help determine if a memory module is failing.
Troubleshooting Modem Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 4. ■ Make sure that your computer is connected to the telephone line and the telephone line has a dial tone. Use the setup poster to make sure that the connections have been made correctly. ■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.
Chapter 13: Troubleshooting To check the dialing properties in Windows 2000: 1 Click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Double-click the Modems icon, then click Dialing Properties. The Dialing Properties dialog box opens. 3 Make sure that all settings are correct. ■ Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.
Troubleshooting You cannot connect to the Internet ■ Your ISP may be having technical difficulties. Contact your ISP technical support for help. ■ See if the modem works with a different communications program. The problem may be with just one program. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K.
Chapter 13: Troubleshooting The modem is not recognized by the computer ■ Make sure that the line connected to the modem is working and plugged into the appropriate jack on the modem. Use the setup poster to make sure that the connections have been made correctly. ■ If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use). ■ Use the modem cable that came with your computer.
Troubleshooting To run modem diagnostics in Windows 2000: 1 2 Close all open programs. 3 Double-click the Modems icon. The Modems Properties dialog box opens. 4 Click the Diagnostic tab, click the COM port next to the name of the modem, then click More Info. The Modem Info dialog box opens. Click Start, Settings, then click Control Panel. The Control Panel window opens. If information about the modem appears, the modem passed diagnostics.
Chapter 13: Troubleshooting 4 5 Click the Modem tab, then adjust the Speaker volume control. Click OK twice to close the Phone and Modem Options dialog box. To turn down the modem volume in Windows 2000: 246 1 Click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Double-click the Modems icon. The Modems Properties dialog box opens. 3 Click the General tab, click the modem you want to adjust, then click Properties. 4 5 Adjust the Speaker volume control. Click OK.
Troubleshooting Mouse The mouse does not work ■ Make sure that the mouse cable is plugged in correctly. ■ Shut down and restart your computer. ■ Remove all extension cables and switch boxes. ■ Try a mouse that you know works to make sure that the mouse port works. ■ Reinstall the device driver. For more information, see “Reinstalling device drivers” on page 203.
Chapter 13: Troubleshooting Printer Printer will not turn on ■ Make sure that the power cord is plugged into an AC power source. ■ Make sure that the electrical outlet is working by plugging a working device, such as a lamp, into the outlet, then turning it on to test the outlet. Printer is on but will not print ■ Make sure that the printer is online. Many printers have an online/offline button that you may need to press.
Troubleshooting You see a “Printer queue is full” error message ■ Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline in Windows XP: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to use.
Chapter 13: Troubleshooting You see a “Printer is out of paper” error message ■ After adding paper, make sure that the printer is online. Many printers have an online/offline button that you need to press after adding paper. Sound You are not getting sound from the speakers ■ Make sure that the volume controls are turned up. For more information, see “Adjusting the volume in Windows XP” on page 79 or “Adjusting the volume in Windows 2000” on page 82. ■ Make sure that mute controls are turned off.
Telephone support Telephone support Before calling Gateway Technical Support If you have a technical problem with your computer, follow these recommendations before contacting Gateway Technical Support: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a power strip, make sure that it is switched on. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.
Chapter 13: Troubleshooting Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems.
Tutoring and training Tutoring and training Gateway’s Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■ “Getting Help” on page 33. ■ The printed or online documentation that came with your hardware or software.
Chapter 13: Troubleshooting Training Gateway provides the following in-person and computerized training: Resource Service description For more information In-Store Training at Gateway stores Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and PowerPoint. www.gateway.com/country Gateway Learning Libraries A variety of courses and tutorials are available on CD.
Safety, Regulatory, and Legal Information A Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Appendix A: Safety, Regulatory, and Legal Information Setting up your system ■ Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use. ■ Do not use this product near water or a heat source such as a radiator. ■ Set up the system on a stable work surface. ■ The product should be operated only from the type of power source indicated on the rating label.
Important safety information Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. www.gateway.
Appendix A: Safety, Regulatory, and Legal Information Regulatory compliance statements Wireless Guidance Low power, Radio transmitting type devices (radio frequency (RF) wireless communication devices), may be present (embedded) in your computer. These devices may operate in the 2.4 GHz (i.e. 802.11B/G LAN & Bluetooth) , 5.2 GHz (i.e. 802.11A LAN), and traditional cellular or PCS cellular bands (i.e. Cellular data modem).
Regulatory compliance statements Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, Hospitals, and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated.
Appendix A: Safety, Regulatory, and Legal Information United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your computer system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Regulatory compliance statements interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: ■ Reorient or relocate the receiving antenna ■ Increase the separation between the equipment and receiver ■ Connect the equipment to an outlet on a different circuit from that to which the receiver is connected ■ Consult the dealer or an experienced radio/TV tech
Appendix A: Safety, Regulatory, and Legal Information Telecommunications per FCC part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.
Regulatory compliance statements Canada Industry Canada (IC) Intentional emitter per RSS 210 Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your computer system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Appendix A: Safety, Regulatory, and Legal Information Industry Canada (IC) Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.
Regulatory compliance statements Mexico Intentional emitter Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band , may be present (embedded) in your computer system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices. Wireless devices that may be in your system are only qualified for use in Mexico if a COFETEL ID is on the system label.
Appendix A: Safety, Regulatory, and Legal Information EPA ENERGY STAR As an ENERGY STAR® Partner, Gateway has determined that this product meets the ENERGY STAR® guidelines for energy efficiency. Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
Notices Notices Copyright © 2003 Gateway, Inc. All Rights Reserved 14303 Gateway Place Poway, CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Appendix A: Safety, Regulatory, and Legal Information 268 www.gateway.
Index A AC power connector 5 access point network 164 accessories 9 safety precautions 257 accounts America Online 65 ISP 65 user 145 activity indicators See indicators ad hoc networking 167, 168 adding icons to desktop 43 user accounts 145 See also installing address e-mail 70 Web 68 America Online 66 application key 21, 22 arrow keys 21, 22 AU file 89 audio audio in jack 5 audio out jack 5 line in jack 5 line out 5 muting 23, 79, 82 playing 87, 89 recording 87 streaming 159 troubleshooting 250 See also so
testing 115 testing speed 115 troubleshooting 231 using 76 CD Player 86 CD-RW drive identifying 76 troubleshooting 231 using 76 Certificate of Authenticity 7 cleaning audio CD 233 case 198 CD 233 computer display 199 computer exterior 198 DVD 233 keyboard 199 mouse 199 screen 199 clicking 26 clipboard 49 close button 45 closing computer case 218 program 45, 61 unresponsive program 18 window 45, 61 color 29 changing depth 132 changing number of 132 changing scheme 135 computer case closing 218 opening 216 co
copying data CD 101 data DVD 101 files and folders 49, 61 music CD 101 music tracks 108 text and graphics 61 cord cover 19 creating CD label 115 desktop icons 43 desktop shortcuts 43 documents 57 DVD label 115 folders 47 movies 117 MP3 files 93 music CD 111 music files 93 startup diskette 184 video DVD 117 Customer Service Accounting 252 Sales 252 Warranty 252 cutting files and folders 49, 61 text and graphics 61 D default printer 248 defragmenting hard drive 193 deleting files and folders 41, 51, 52, 61,
drivers 203 reinstalling 203 updating 36, 205 drives backing up files 195 CD 3, 76 CD/DVD 3 CD-RW 3 checking for errors 191 checking for free space 189 defragmenting 193 diskette 3, 74 DVD 3, 76 DVD/CD-RW 3 DVD-RW 3, 76 identifying drive types 76 replacing hard drive 219 sharing 158 troubleshooting 231, 235, 237 types 76 viewing contents 46 viewing files and folders 46 DSL modem 64, 162, 164 jack 5 DVD controlling play with keyboard 22 copying 101 creating data 105 creating label 115 creating video 117 ejec
configuring Fax 121 failed transmission 128 installing Fax 120 receiving and viewing 127 retrying 128 sending 123 sending from program 126 sending scanned image 126 setting up cover page template 125 troubleshooting 243 files backing up 195 copying 49, 61 cutting 49, 61 deleting 41, 51, 61, 190 downloading 69 finding 52, 54 moving 49 opening 26, 42 pasting 49, 61 recovering 51 renaming 61 searching for 52, 54, 173 transferring 173 troubleshooting 236 types 173 viewing list 46 Files and Settings Transfer Wiz
I i.Link port 6, 117 IEEE 1394 port 6, 31, 117 IEEE 802.
using screen saver 141 lights drive activity 74, 77 See indicators Seeindicators line in jack 5 links 67 M maintenance 181 backing up files 195 checking for drive errors 191 checking hard drive space 189 cleaning case 198 cleaning component exteriors 198 cleaning computer screen 199 cleaning keyboard 199 cleaning mouse 199 creating startup diskette 184 defragmenting 193 deleting files 190 suggested schedule 182 using Scheduled Task Wizard 196 virus protection 186 maximize button 45 Media Player 84, 89 memo
streaming 159 MPEG file 89 Multifunction keyboard 22 features 23 multimedia adjusting volume 79, 82 playing audio CD 84, 86 playing DVD 90 recording audio 87 using CD drive 76 using diskette drive 74 using DVD drive 76 using Windows Media Player 84, 89, 90 multi-player game playing 159 music library building 96 changing settings 97 music tracks copying 108 MusicMatch building music library 96 changing library settings 97 creating MP3 files 93 creating music files 93 editing track information 95 listening t
parallel port 5, 31 password 226 pasting files and folders 49, 61 text and graphics 61 PC Card installing 212 removing 213 slot 6 PC Doctor 230 peer-to-peer networking 167, 168 peripheral devices 9, 31 Pinnacle Expression 117 play button 23 playing audio CD 84, 86 audio CD with MusicMatch 92 audio file 87, 89 DVD 90 Media Player file 89 multimedia files 89 multi-player games 159 music CD 84, 86 Windows Media Player file 89 Plug and Play devices IEEE 1394 support for 31 USB support for 31 pointer 25 moving 2
video DVD 117 recovering files and folders 51 Recycle Bin 41 deleting files and folders 51 emptying 52 recovering files and folders 51 re-dialing telephone 128 reinstalling drivers 203 peripheral devices 177 printer 177 programs 179, 206 scanner 177 software 179, 206 Windows 208 See also installing removing files and folders 41, 51, 52, 61, 190 renaming files and folders 61 replacing hard drive 219 PC Card 213 resetting computer 18 resolution changing 133 restarting computer 18 Restoration CDs 202 restorin
keyboard 61 opening menu 26 pasting 61 renaming files and folders 61 selecting adjacent items in list 61 selecting items in list 61 switching between files, folders, or programs 61 shutting down computer 17, 18 small office network 158 software See programs sound adjusting 23, 79, 82 controls 23, 79, 82 muting 23, 79, 82 troubleshooting 250 Sound Recorder making audio recordings 87 playing file 87 speakers 3 jack 3, 5 special-function buttons 23 specifications 8 Standby mode 3, 147 Start button 41 Start men
DVD drive 231 DVD/CD-RW drive 231 DVD-RW drive 231 faxed answers 252 faxes 243 files 236 gateway.your.
menu bar 45 minimize button 45 title bar 45 Windows clipboard 49 desktop 40 Files and Settings Transfer Wizard 172 installing 208 Product Key 7 reinstalling 208 reinstalling drivers 203 Search utility 55 updating drivers 205 Windows key 21, 22 Windows Media Player 84, 89, 90 wired Ethernet network 160, 161 equipment list 163 example 162 wireless Ethernet network 160, 164 access point equipment list 165 access point example 164 ad hoc equipment list 168 ad hoc example 167 peer-to-peer equipment list 168 pee
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