8510952.book Page i Friday, August 12, 2005 10:55 AM Contents 1 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Your Computer guide . . . . . . . . . . . . . . .
8510952.book Page ii Friday, August 12, 2005 10:55 AM Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Playing a CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Playing a DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8510952.book Page iii Friday, August 12, 2005 10:55 AM Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8510952.book Page iv Friday, August 12, 2005 10:55 AM iv www.gateway.
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8510952.book Page 2 Friday, August 12, 2005 10:55 AM Chapter 1: Getting Help Thank you for purchasing our computer! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new computer. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible.
510952.book Page 3 Friday, August 12, 2005 10:55 AM Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens.
8510952.book Page 4 Friday, August 12, 2005 10:55 AM Chapter 1: Getting Help Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of any Help and Support screen, then click the arrow button. For each search, you receive the following search result types: ■ Suggested Topics - These topics are located in Help and Support and are relevant to your search topic.
8510952.book Page 5 Friday, August 12, 2005 10:55 AM Online help Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.
8510952.book Page 6 Friday, August 12, 2005 10:55 AM Chapter 1: Getting Help 6 www.gateway.
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8510952.book Page 8 Friday, August 12, 2005 10:55 AM Chapter 2: Checking Out Your Gateway Computer Front Your computer includes the following components (your computer may differ from the computer shown below). DVD/CD drive Spare 5.25-inch drive bay Diskette drive (optional) Spare 3.5-inch drive bay Power button/power indicator IEEE 1394 ports USB ports Headphone jack Microphone jack 8 www.gateway.
8510952.book Page 9 Friday, August 12, 2005 10:55 AM Front Component DVD/CD drive Icon Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type). This drive may be a CD, recordable CD, DVD, or recordable DVD drive. To identify your drive type and for more information about your drive, see “Identifying drive types” on page 36. Spare 5.
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8510952.book Page 11 Friday, August 12, 2005 10:55 AM Back Component Icon Description Rear speaker jack (black) (optional) Plug your right and left rear speakers into this optional jack. For information on configuring this jack, see “Configuring the audio jacks” on page 29. Ethernet (network) jack Plug a 10/100 Ethernet network cable or a device (such as a DSL or cable modem for a broadband Internet connection) into this jack.
8510952.book Page 12 Friday, August 12, 2005 10:55 AM Chapter 2: Checking Out Your Gateway Computer Component Description Audio input (Line in) jack (blue) If the back of your computer has five audio jacks, this jack is user configurable for one of the following: -OR- ■ Side speaker jack Headphone/analog speakers jack (green) -ORFront speakers jack 12 Icon Stereo in: plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer (Default).
8510952.book Page 13 Friday, August 12, 2005 10:55 AM Back Component Icon Description PS/2 mouse port Plug a Personal System/2® (PS/2) keyboard into this port. PS/2 keyboard port Plug a PS/2 mouse into this port. Video port (optional add-in) Plug a monitor into this port, if available. Otherwise, plug your monitor into the integrated video port. Telephone jack (optional) Plug a telephone cable into this jack. www.gateway.
8510952.book Page 14 Friday, August 12, 2005 10:55 AM Chapter 2: Checking Out Your Gateway Computer Locating your serial number Important The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. The label on the side of your computer case includes your computer serial number. Gateway Customer Care will need this information if you call for assistance. Online support: Tech Support Phone: (U.S.
8510952.book Page 15 Friday, August 12, 2005 10:55 AM Finding your specifications Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway’s Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications. www.gateway.
8510952.book Page 16 Friday, August 12, 2005 10:55 AM Chapter 2: Checking Out Your Gateway Computer Accessories To order accessories, visit the Accessory Store at accessories.gateway.com. Memory Large programs, such as multimedia games or graphics programs, use a lot of memory. If your programs are running more slowly than you think they should, try adding more memory. Printers You can attach almost any type of printer to your computer.
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8510952.book Page 18 Friday, August 12, 2005 10:55 AM Chapter 3: Getting Started Working safely Before using your computer, read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain.
8510952.book Page 19 Friday, August 12, 2005 10:55 AM Working safely Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. ■ Select a flat surface for your computer desk. ■ Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse.
8510952.book Page 20 Friday, August 12, 2005 10:55 AM Chapter 3: Getting Started Avoiding discomfort and injury from repetitive strain ■ Vary your activities to avoid excessive repetition. ■ Take breaks to change your position, stretch your muscles, and relieve your eyes. ■ Find ways to break up the work day, and schedule a variety of tasks.
8510952.book Page 21 Friday, August 12, 2005 10:55 AM Working safely To set the voltage selection switch: ■ Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position. Voltage selection switch www.gateway.
8510952.book Page 22 Friday, August 12, 2005 10:55 AM Chapter 3: Getting Started Starting your computer To start your computer: 1 Connect the monitor, keyboard, and mouse to your computer. See the setup poster for setup instructions. 2 3 Turn on your computer. If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Important 4 Your computer has a built-in variable speed fan.
8510952.book Page 23 Friday, August 12, 2005 10:55 AM Turning off your computer Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods.
8510952.book Page 24 Friday, August 12, 2005 10:55 AM Chapter 3: Getting Started Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to restart (reboot) your computer. To close unresponsive programs and restart your computer: 1 2 3 4 5 Press CTRL+ALT+DEL. The Task Manager window opens.
8510952.book Page 25 Friday, August 12, 2005 10:55 AM Using the keyboard Using the keyboard Standard keyboard This keyboard is the basic model of keyboard available with your computer. Function keys Windows keys Navigation keys Application key Directional keys Indicators Numeric keypad Press these keys... To... Function keys Start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
8510952.book Page 26 Friday, August 12, 2005 10:55 AM Chapter 3: Getting Started Multifunction keyboard This keyboard is the full-featured model available with your computer. Function keys Windows keys Navigation keys Application key Directional keys Indicators Numeric keypad Press these keys... To... Function keys Start program actions. Each program uses different function keys for different purposes. See the program’s help to learn more about function key actions.
8510952.book Page 27 Friday, August 12, 2005 10:55 AM Using the keyboard Special-function buttons Previous Stop Play/Pause Next Volume down Volume up Special-function buttons Icons Mute Help My Documents Search E-mail Internet Press to... Previous Return to the previous CD track or DVD chapter. Play/Pause Start or pause the play of the CD or DVD. Stop Stop the play of the CD or DVD. Next Move to the next CD track or DVD chapter. Volume down Decrease the volume.
8510952.book Page 28 Friday, August 12, 2005 10:55 AM Chapter 3: Getting Started Adjusting the volume You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer. To adjust the overall volume level using hardware controls: ■ If you are using external speakers, turn the knob on the front of the speakers. -ORIf you have a multi-function keyboard, use the mute and volume control buttons.
8510952.book Page 29 Friday, August 12, 2005 10:55 AM Configuring the audio jacks Configuring the audio jacks If the back of your computer has six audio jacks, five of the jacks are universal jacks (which use a round mini-jack connector) and one of the jacks is an S/PDIF digital audio connector for optical cable. The five universal jacks can be used for more than one purpose. For example, the blue jack on the computer can be a stereo in jack or a stereo out jack.
8510952.book Page 30 Friday, August 12, 2005 10:55 AM Chapter 3: Getting Started Connecting the modem Your computer has a built-in 56K modem that you can use to connect to a standard telephone line. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. To connect the modem: 1 Insert one end of the modem cable into the modem jack computer. 2 Insert the other end of the modem cable into a telephone wall jack.
8510952.book Page 31 Friday, August 12, 2005 10:55 AM Installing a printer, scanner, or other peripheral device Installing a printer, scanner, or other peripheral device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire® or i.Link®), Universal Serial Bus (USB), serial, and parallel.
8510952.book Page 32 Friday, August 12, 2005 10:55 AM Chapter 3: Getting Started 32 www.gateway.
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8510952.book Page 34 Friday, August 12, 2005 10:55 AM Chapter 4: Using Drives Using the diskette drive The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Drive activity light Diskette slot Eject button To use a diskette: 34 1 2 Insert the diskette into the diskette drive with the label facing up.
8510952.book Page 35 Friday, August 12, 2005 10:55 AM Using the Zip drive Using the Zip drive An optional Iomega Zip drive, like a diskette drive, uses disks to store data. Zip disks can store 100 MB, 250 MB, or 750 MB of data. You can use a Zip drive to back up files you do not use so you can remove them from your hard drive. Zip drives also provide an easy way to transfer files between computers (if both computers have internal Zip drives or if you have one external, portable Zip drive).
8510952.book Page 36 Friday, August 12, 2005 10:55 AM Chapter 4: Using Drives Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo... 36 This is your drive type... Use your drive for... CD drive Installing programs, playing audio CDs, and accessing data.
8510952.book Page 37 Friday, August 12, 2005 10:55 AM Using the CD or DVD drive Inserting a CD or DVD Activity indicator (location varies) Important Manual eject hole (location varies) Eject button Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or DVD: 1 2 Press the eject button on the CD or DVD drive. Place the disc in the tray with the label facing up.
8510952.book Page 38 Friday, August 12, 2005 10:55 AM Chapter 4: Using Drives Playing a CD Use the music program or Windows Media Player on your computer to: ■ Play music CDs ■ Create MP3 music files from your music CDs ■ Edit music track information ■ Use your music files to build a music library Tips & Tricks For more information about playing CDs, see “Playing CDs” in Using Your Computer which has been included on your hard drive.
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8510952.book Page 40 Friday, August 12, 2005 10:55 AM Chapter 5: Maintaining Your Computer Caring for your computer To extend the life of your computer: 40 ■ When transporting your computer, we recommend that you put it in the original packaging materials. ■ Keep diskettes and your computer away from magnetic fields. Magnetic fields can erase data on both diskettes and hard drives. ■ Avoid subjecting your computer to extreme temperature changes. ■ Keep all liquids away from your computer.
8510952.book Page 41 Friday, August 12, 2005 10:55 AM Updating Windows Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly.
8510952.book Page 42 Friday, August 12, 2005 10:55 AM Chapter 5: Maintaining Your Computer Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.
8510952.book Page 43 Friday, August 12, 2005 10:55 AM Protecting your computer from viruses To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. www.gateway.
8510952.book Page 44 Friday, August 12, 2005 10:55 AM Chapter 5: Maintaining Your Computer 3 Click Scan for Viruses. 4 Click the type of scan you want to make in the Scan for Viruses area. To remove a virus: 1 If Norton Internet Security finds a virus, follow all on-screen instructions to remove the virus. 2 3 Turn off your computer and leave it off for at least 30 seconds. Turn on your computer and rescan for the virus.
8510952.book Page 45 Friday, August 12, 2005 10:55 AM Cleaning your computer 4 Follow the on-screen instructions to update your Norton Internet Security program with the latest virus protection files. 5 When the program has finished, click Finish. Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best.
8510952.book Page 46 Friday, August 12, 2005 10:55 AM Chapter 5: Maintaining Your Computer Cleaning the monitor Caution A flat panel display or LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. To clean an LCD or flat panel display monitor, use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.
8510952.book Page 47 Friday, August 12, 2005 10:55 AM Cleaning your computer 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Mouse rollers 5 Replace the mouse ball and lock the retaining ring into place. To clean your optical mouse: ■ Wipe the bottom of the mouse with a damp lint-free cloth Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. www.gateway.
8510952.book Page 48 Friday, August 12, 2005 10:55 AM Chapter 5: Maintaining Your Computer Restoring your system Microsoft System Restore If your computer is not working correctly after you install a program or change a setting in the Control Panel, you may need to use Microsoft System Restore to restore the computer to an earlier configuration. To run Microsoft System Restore: 1 2 Click Start, All Programs, Accessories, System Tools, then click System Restore. Follow the on-screen instructions.
8510952.book Page 49 Friday, August 12, 2005 10:55 AM Preventing static electricity discharge Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case.
8510952.book Page 50 Friday, August 12, 2005 10:55 AM Chapter 5: Maintaining Your Computer Opening the case Your computer case provides easy access to internal components. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord, modem cable, and network cable before opening the case. Removing the side panel To remove the side panel: 50 1 2 Follow the instructions in “Preventing static electricity discharge” on page 49.
8510952.book Page 51 Friday, August 12, 2005 10:55 AM Opening the case 6 Swing the side panel away from the computer, then lift the panel away from the computer. www.gateway.
8510952.book Page 52 Friday, August 12, 2005 10:55 AM Chapter 5: Maintaining Your Computer Removing the front bezel To remove the front bezel 52 1 After removing the side panel, press the three black plastic tabs (positions indicated by the arrows) to release the right side of the bezel. 2 Swing the right side of the bezel out to until the left side of the bezel can be disengaged from the left side of the computer, then remove the bezel. www.gateway.
8510952.book Page 53 Friday, August 12, 2005 10:55 AM Closing the case Closing the case Replacing the front bezel To replace the front bezel: 1 Engage the tabs on the left side of the bezel with the slots in the left side of the computer. 2 Swing the right side of the bezel in to engage the tabs on the right side of the bezel with the slots on the right side of the computer. 3 Press the right side of the bezel firmly until it snaps into place. www.gateway.
8510952.book Page 54 Friday, August 12, 2005 10:55 AM Chapter 5: Maintaining Your Computer Replacing the side panel To replace the side panel: 54 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Align the panel tabs into the bottom case notches, then swing the side panel toward the top of the computer to secure it into place. 3 4 Replace the side panel thumbscrew. Reconnect the cables and power cord. www.gateway.
8510952.book Page 55 Friday, August 12, 2005 10:55 AM Installing memory Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 50. 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface.
8510952.book Page 56 Friday, August 12, 2005 10:55 AM Chapter 5: Maintaining Your Computer 4 If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. 5 Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank.
8510952.book Page 57 Friday, August 12, 2005 10:55 AM Replacing the system battery Replacing the system battery If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and voltage as the original battery that was in your computer. Danger of explosion if battery is incorrectly replaced. Warning Replace only with the same or equivalent type recommended by the manufacturer.
8510952.book Page 58 Friday, August 12, 2005 10:55 AM Chapter 5: Maintaining Your Computer 8 9 58 Push the battery release tab. The battery pops out of the socket. Make sure that the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place. 10 Replace the side panel by following the instructions in “Replacing the side panel” on page 54. 11 12 13 14 15 Reconnect all external cables and the power cord. Turn on your computer.
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8510952.book Page 60 Friday, August 12, 2005 10:55 AM Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: ■ Never remove your computer case cover while your computer is turned on and while the modem cable and the power cord are connected. ■ Make sure that you are correctly grounded before accessing internal components.
8510952.book Page 61 Friday, August 12, 2005 10:55 AM Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Make sure that you have installed the required software. For more information, see the documentation that came with your add-in card. Audio Audio troubleshooting is covered under “Sound” on page 76.
8510952.book Page 62 Friday, August 12, 2005 10:55 AM Chapter 6: Troubleshooting Audio CD does not produce sound 62 ■ Make sure that the disc label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■ Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 28. ■ Make sure that the mute controls are turned off.
8510952.book Page 63 Friday, August 12, 2005 10:55 AM Troubleshooting A DVD movie will not play ■ Make sure that you have a DVD drive. To identify your drive type, see “Identifying drive types” on page 36. ■ Make sure that the disc label is facing up, then try again. ■ Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the DVD drive. ■ Shut down and restart your computer. ■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 47.
8510952.book Page 64 Friday, August 12, 2005 10:55 AM Chapter 6: Troubleshooting ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. ■ Run Error-checking on the diskette. For more information, see “Checking the hard drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. If errors are detected and corrected, try using the diskette again.
8510952.book Page 65 Friday, August 12, 2005 10:55 AM Troubleshooting File management A file was accidentally deleted If a file was deleted while holding down the SHIFT key, the file cannot be restored. To restore deleted files: 1 2 Double-click the Recycle Bin icon. Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you try to restore a file, the file cannot be restored.
8510952.book Page 66 Friday, August 12, 2005 10:55 AM Chapter 6: Troubleshooting You see a “Data error” message This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see “Checking the hard drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
8510952.book Page 67 Friday, August 12, 2005 10:55 AM Troubleshooting Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.
8510952.book Page 68 Friday, August 12, 2005 10:55 AM Chapter 6: Troubleshooting Liquid spilled in the keyboard ■ If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. Memory You see a “Memory error” message ■ Use a third-party diagnostic program to help determine if a memory module is failing.
8510952.book Page 69 Friday, August 12, 2005 10:55 AM Troubleshooting Modem (dial-up) Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 10 to make sure that the connections have been made correctly. ■ Make sure that your computer is connected to the telephone line and the telephone line has a dial tone. ■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.
8510952.book Page 70 Friday, August 12, 2005 10:55 AM Chapter 6: Troubleshooting ■ Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. ■ Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. ■ Check for line noise (scratchy, crackling, or popping sounds).
8510952.book Page 71 Friday, August 12, 2005 10:55 AM Troubleshooting The modem is not recognized by your computer ■ Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer. See “Back” on page 10 to make sure that the connections have been made correctly. ■ If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).
8510952.book Page 72 Friday, August 12, 2005 10:55 AM Chapter 6: Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 3 4 5 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. Click the modem you want to adjust, then click Properties. Click the Modem tab, then adjust the Speaker volume control.
8510952.book Page 73 Friday, August 12, 2005 10:55 AM Troubleshooting Make sure that: ■ Non-shielded speakers are not placed too close to the monitor. ■ The monitor is not positioned too close to another monitor, electric fan, fluorescent light, metal shelf, or laser printer. ■ You demagnetize the screen using the monitor’s degauss feature. For more information on degauss, see your monitor’s documentation.
8510952.book Page 74 Friday, August 12, 2005 10:55 AM Chapter 6: Troubleshooting The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. If you have an optical mouse, clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical sensor is clean and free of debris. If you have a trackball mouse, see “Cleaning the mouse” on page 46.
8510952.book Page 75 Friday, August 12, 2005 10:55 AM Troubleshooting Printer The printer will not turn on ■ Make sure that the printer is online. Many printers have an online/offline button that you may need to press. ■ Make sure that the power cable is plugged into an AC power source. The printer is on but will not print ■ Check the cable between the printer and your computer. Make sure that it is connected to the correct port. ■ Make sure that the printer is online.
8510952.book Page 76 Friday, August 12, 2005 10:55 AM Chapter 6: Troubleshooting 3 Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooter in the Search box , then click the arrow.
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8510952.book Page 78 Friday, August 12, 2005 10:55 AM Chapter 7: Networking Your Computer Introduction to Networking An Ethernet network consists of two or more computers connected together through an Ethernet cable. This connection type is commonly used in offices around the world and can be used to build computer networks in the home. Ethernet, Fast Ethernet, or Gigabit Ethernet Ethernet is available at three different speeds.
8510952.book Page 79 Friday, August 12, 2005 10:55 AM Introduction to Networking Example router-based Ethernet network The following is an example of an Ethernet network. The network is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network. Attached to the router are all of your computers or Ethernet-ready devices.
10952.book Page 80 Friday, August 12, 2005 10:55 AM Chapter 7: Networking Your Computer Important Tips & Tricks For best results, all Ethernet components should be either standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100), or Gigabit Ethernet (1000 Mbps or 10/100/1000). A mixture of components rated at different speeds will result in your network running at the speed of the slowest rated component.
8510952.book Page 81 Friday, August 12, 2005 10:55 AM Creating an Ethernet network Creating an Ethernet network Installing Ethernet cards and drivers After you have determined the type of Ethernet you are using for your network, you need to install Ethernet cards and drivers on the computers that do not have Ethernet already installed. To order wired or wireless Ethernet PCI or PC cards, visit the Accessories Store at accessories.gateway.com.
8510952.book Page 82 Friday, August 12, 2005 10:55 AM Chapter 7: Networking Your Computer 5 Type a unique computer name in the Computer name box. This name identifies the computer to other users on the network. Use a computer name of up to 15 characters with no blank spaces. Each computer name must be unique on your network. All-numeric computer names are not allowed. Names must contain some letters. 6 Type a name for your workgroup in the Workgroup box.
8510952.book Page 83 Friday, August 12, 2005 10:55 AM Creating an Ethernet network 3 Right-click Local Area Connection, then click Properties. The Local Area Connection Properties dialog box opens. - OR If you do not have a LAN connection setup, click Create a new connection and follow the instructions in the New Connection Wizard. 4 Click to select the Internet Protocol (TCP/IP) check box in the This connection uses the following items list.
8510952.book Page 84 Friday, August 12, 2005 10:55 AM Chapter 7: Networking Your Computer 6 7 8 9 10 11 Click the General tab. Click Obtain an IP address automatically. Click OK to close the Internet Protocol (TCP/IP) Properties dialog box. Click OK to close the Local Area Connection Properties dialog box. Click X to close the Network Connections window. Repeat this procedure for every computer on your network.
8510952.book Page 85 Friday, August 12, 2005 10:55 AM Creating an Ethernet network Important Category 5 cables are available in two different types; straight-through cables, used to connect computers to a router, and crossover cables, used to connect two computers. To determine which type of cable you have, hold both ends of the cable with the connectors facing away from you and with the spring clip on the bottom.
8510952.book Page 86 Friday, August 12, 2005 10:55 AM Chapter 7: Networking Your Computer To set up a network using a router: 1 Plug one end of the power adapter into the AC connector on the router and the other end into a grounded, 110V electrical outlet. 2 3 Turn on your computers. 4 5 Repeat Step 3 for each computer on the network. Plug one end of a straight-through network cable into any numbered port on the router (except the WAN port).
8510952.book Page 87 Friday, August 12, 2005 10:55 AM Creating an Ethernet network 4 5 6 7 ■ Router Name and Domain Name - Check with your ISP to see if entries are required in these fields and, if so, what entries are required. Normally, leaving the fields blank will work. ■ LAN IP Address - We recommend that you accept the defaults. ■ WAN IP Address - If your ISP assigns you a different IP address each time you log on, click Obtain an IP Address Automatically.
8510952.book Page 88 Friday, August 12, 2005 10:55 AM Chapter 7: Networking Your Computer Testing your network Now that your home network is set up, log onto one of your computers and access a favorite Internet Web site.
8510952.book Page 89 Friday, August 12, 2005 10:55 AM Troubleshooting Your Ethernet network Troubleshooting Your Ethernet network You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers are plugged into a powered electrical outlet and turned on. ■ Make sure that the router is plugged into a powered electrical outlet and turned on.
8510952.book Page 90 Friday, August 12, 2005 10:55 AM Chapter 7: Networking Your Computer 90 www.gateway.
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8510952.book Page 92 Friday, August 12, 2005 10:55 AM Appendix A: Safety, Regulatory, and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
8510952.book Page 93 Friday, August 12, 2005 10:55 AM Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. www.gateway.
8510952.book Page 94 Friday, August 12, 2005 10:55 AM Appendix A: Safety, Regulatory, and Legal Information Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
8510952.book Page 95 Friday, August 12, 2005 10:55 AM A telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line.
8510952.book Page 96 Friday, August 12, 2005 10:55 AM Appendix A: Safety, Regulatory, and Legal Information Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate. The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface.
8510952.book Page 97 Friday, August 12, 2005 10:55 AM Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health.
8510952.book Page 98 Friday, August 12, 2005 10:55 AM Appendix A: Safety, Regulatory, and Legal Information Notices Copyright © 2005 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618-2930 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.
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8510952.book Page 100 Friday, August 12, 2005 10:55 AM audio in 12 center speaker 12 digital audio 12 digital camera 9, 12, 31 digital video camera 9, 11, 31 Ethernet 11, 30 external audio 12 external speakers 12 Firewire 9, 11, 31 front speaker 12 headphone 12 i.
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