user's guide Notebook M675

297
Troubleshooting
www.gateway.com
■ The hard drive needs defragmenting. Run Disk Defragmenter to
consolidate files and folders on the hard drive. For more information, see
“Defragmenting the hard drive” on page 237.
Passwords
Your notebook does not accept your password
Make sure that CAPS LOCK is turned off, then retype the password.
You forgot your startup password
The password feature (which is set in the BIOS Setup utility) is very secure, with
no easy way to recover a forgotten password. You must return your notebook
for repair. Call Gateway Technical Support for instructions.
PC Cards
You installed a PC Card and now your notebook is having problems
■ The card is incorrectly inserted. Eject the card and re-insert it with the label
side up. For more information, see “Adding and removing a PC Card” on
page 256.
■ Make sure that you have correctly installed required software for the
PC Card. For more information, see your PC Card’s documentation.
■ Make sure that the PC Card you installed is not causing a system resource
conflict. For more information on resource conflicts, see “Device
installation” on page 282.
Power
Your notebook is not working on AC power
■ Make sure that your AC power adapter is connected correctly to your
notebook. For more information, see “Connecting the AC adapter” on
page 21.
■ If your notebook is plugged into a surge protector, make sure that the surge
protector is connected securely to an electrical outlet, turned on, and
working correctly. To test the outlet, plug a working device, such as a lamp,
into the outlet and turn it on.