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8512740.book Page i Thursday, September 27, 2007 2:43 PM Contents Chapter 1: About This Guide . . . . . . . . . . . . . . . 1 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessing your online User Guide . . . . . . . . . . . . . . . . . . . . . . . . 2 Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . .
8512740.book Page ii Thursday, September 27, 2007 2:43 PM Contents Storing the remote control . . . . . . . . . . . . . . . . . . . . . . . . . Using the DVD-RW drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading a disc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ejecting an optical disc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Playing discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating discs . .
8512740.book Page iii Thursday, September 27, 2007 2:43 PM www.gateway.com Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Deleting unnecessary files . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . 67 Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . .68 Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8512740.book Page iv Thursday, September 27, 2007 2:43 PM Contents Using Microsoft System Restore . . . . . . . . . . . . . . . . . . . . . 98 Recovering your system to its factory condition . . . . . 101 Recovering your system using the Windows DVD . . . . 102 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Before calling Gateway Customer Care . . . . . . . . . . . . . 103 Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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512740.book Page 2 Thursday, September 27, 2007 2:43 PM CHAPTER 1: About This Guide About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options may vary. For all other computer information, see your online User Guide. For more information For more information about your computer, visit Gateway’s Support page at www.gateway.
8512740.book Page 3 Thursday, September 27, 2007 2:43 PM www.gateway.com Gateway contact information The label on the bottom of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance.
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8512740.book Page 6 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started Checking out your computer Front Web cam port Display IR sensor IR activity/RF sync indicator Data ports DVD-RW drive Power indicator NXT SoundVu acoustic front panel (replaces conventional speakers) Component Description Web cam port Connect the optional Web cam to this port. IR sensor Detects signals from the remote control. Do not block.
8512740.book Page 7 Thursday, September 27, 2007 2:43 PM www.gateway.com Back Web cam port Power button Slide-out Cable lock slot support stand Component Description Web cam port Connect the optional Web cam to this port. Power button Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. For more information, see your online User Guide.
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8512740.book Page 9 Thursday, September 27, 2007 2:43 PM www.gateway.com Component Description Power/data cable Connects your computer to the power module. This cable must be connected before you connect the module to AC power. For more information, see “Connecting power” on page 15. Slide-out support stand Supports your computer in an upright position and helps maintain the viewing angle.
8512740.book Page 10 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started Power module Ethernet network jack IR blaster port USB ports USB ports Optical digital audio out jack Coaxial digital audio out jack Power/data cable connector Component Description Ethernet (network) jack Plug an Ethernet network cable or a device (such as a DSL or cable modem for a broadband Internet connection) into this jack.
8512740.book Page 11 Thursday, September 27, 2007 2:43 PM www.gateway.com Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is perpendicular to your line of sight, and the top of the screen is no higher than eye level. • Place your feet flat on the floor or on a footrest.
8512740.book Page 12 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes. • Position the computer desk and computer so you can avoid bright reflections and glare. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark room.
8512740.book Page 13 Thursday, September 27, 2007 2:43 PM www.gateway.com Setting up your computer desk and chair Follow these guidelines for good ergonomic workstation design: • When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. • Select a flat surface for your computer desk.
8512740.book Page 14 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started Preparing power connections Protecting from power source problems Warning High voltages can enter your computer through both the power/data cable and the modem connection. Protect your computer by using a surge protector. If you have a telephone or DSL modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack.
8512740.book Page 15 Thursday, September 27, 2007 2:43 PM www.gateway.com Connecting power To connect power: 1 Plug your computer’s power/data cable into the power/data connector on the power module. Make sure that the cable’s clips lock into place. 2 Plug the provided AC power cable into the power module, then plug the power cable into an AC power outlet. We recommend using a surge protector.
8512740.book Page 16 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started Connecting to a broadband modem or network Important For information about setting up a wired or wireless Ethernet network, see your online User Guide. You can connect your computer to a cable or DSL modem or to a wired Ethernet network. To connect to a broadband modem or to an Ethernet network: 1 Insert one end of the network cable into the Ethernet network jack on the power module.
8512740.book Page 17 Thursday, September 27, 2007 2:43 PM www.gateway.com Setting up the keyboard and mouse Installing keyboard batteries Before using your wireless keyboard, you must install the two batteries that came with it. Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions.
8512740.book Page 18 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started Installing mouse batteries Before using your mouse, you must install the two batteries that came with it. Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions.
8512740.book Page 19 Thursday, September 27, 2007 2:43 PM www.gateway.com Starting your computer To start your computer: 1 Connect the power and network (if applicable) cables to your computer according to the setup poster and “Connecting power” on page 15. 2 Press the power button on the back of your computer. If your computer does not turn on, check the power/data cable connection.
8512740.book Page 20 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started Waking up your computer Tip For more information about changing the power button mode, see the “Customizing” chapter in your online User Guide. When you have not used your computer for several minutes, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator on the power button flashes.
8512740.book Page 21 Thursday, September 27, 2007 2:43 PM www.gateway.com To turn off your computer: 1 Click (Start), click the arrow next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components), also disconnect the power/data cord from the power module. Restarting (rebooting) your computer If your computer does not respond to any input, you may need to restart (reboot) your computer.
8512740.book Page 22 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started Using the keyboard and mouse Syncing the keyboard and mouse To sync your keyboard and mouse with your computer: 1 Insert a stiff wire (such as a straightened paper clip) into the wireless sync button hole on the top of your computer (to the left of the Web cam’s mini USB port). The RF sync indicator (the red LED) above the Gateway logo on the front of your computer turns on.
8512740.book Page 23 Thursday, September 27, 2007 2:43 PM www.gateway.com Using the keyboard Function keys Wrist rest Main keyboard Navigation keys System control keys Multimedia controls Directional keys Numeric keypad Feature Description Function keys Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
8512740.book Page 24 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started Storing your keyboard You can move your keyboard out of the way by standing it upright and sliding it against your computer. Do not lean it against the screen.
8512740.book Page 25 Thursday, September 27, 2007 2:43 PM www.gateway.com Controlling the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can use the left and right buttons on the mouse to select objects on the display.
8512740.book Page 26 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started For more information about how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other mouse settings, see the “Customizing” chapter in your online User Guide. For instructions on how to clean the mouse, see “Cleaning the mouse” on page 63. Using the remote control The Media Center remote control is an optional accessory.
8512740.book Page 27 Thursday, September 27, 2007 2:43 PM www.gateway.com 2 Insert two AA batteries according to the diagram inside the battery compartment, then replace the battery cover. Important While loading the batteries into the remote control, do not press any buttons or the remote may not work. If the remote does not work with fresh batteries installed, remove a battery for five seconds, then re-insert the battery while making sure that no buttons are being pressed.
8512740.book Page 28 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started Understanding the remote control buttons Your Media Center remote control lets you record and play back media on your computer. It also lets you turn your computer on and off.
8512740.book Page 29 Thursday, September 27, 2007 2:43 PM www.gateway.com Button Description Power Puts the computer into Sleep mode, and “wakes” the computer. Record Press for one-touch recording of the currently selected video source. Rewind Rewinds the currently playing media. Skip to previous Skips to the start of the currently playing track or chapter, then skips to the previous track or chapter. Media Center Home Opens Windows Vista Media Center.
8512740.book Page 30 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started If your remote stops working, try the following: • Restart your computer. • Replace its batteries with new ones. For directions, see “Installing remote control batteries” on page 26. Storing the remote control Your remote control is designed so that you can store it upright, taking up less desk space. Using the DVD-RW drive Loading a disc To load a disc: • Insert the disc partially into the disc slot.
8512740.book Page 31 Thursday, September 27, 2007 2:43 PM www.gateway.com Ejecting an optical disc To eject an optical disc: • Press the Eject key on the keyboard. - OR In Windows Explorer, right-click the optical drive icon, then click Eject. - OR In your media playback software, click an equivalent “eject” command. For help, see the media playback software’s documentation or online help. Playing discs Playing a CD Important Some music CDs have copy protection software.
8512740.book Page 32 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started Creating discs Recording to optical discs You can use the disc burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide. Creating audio and video files You can create audio and music files, either from scratch or from music CDs.
8512740.book Page 33 Thursday, September 27, 2007 2:43 PM www.gateway.com Memory card types The memory card reader supports several memory card types: • xD-Picture Card™ • Secure Digital™ (SD) • MultiMediaCard™ (MMC) • Memory Stick™ (MS) and MS Pro Using a memory card Caution Before inserting a memory card into the slot, make sure that the slot is empty, or you could damage the card reader. To insert and remove a memory card: 1 Insert the memory card into the memory card slot.
8512740.book Page 34 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started Connecting peripheral devices After your computer is set up and operating normally, connect and set up additional devices you want to use. Connecting the TV tuner The TV tuner is an optional accessory. You can connect the optional TV tuner to provide audio and video input and output to a television or video recording device.
8512740.book Page 35 Thursday, September 27, 2007 2:43 PM www.gateway.com Component Description RF (antenna) jack Connect the wire whip antenna to this jack to receive broadcast TV signals, or connect the “F-type” adapter to the coaxial cable from a video source and connect the cable here. FM (antenna) jack Connect the FM radio “Y” wire antenna to this jack for FM radio reception.
8512740.book Page 36 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started 2 To receive broadcast TV signals, connect the included TV whip antenna to the RF (antenna) jack on the TV tuner. - OR To receive broadcast TV signals or video from an antenna that uses coaxial cable, connect the included “F-type” antenna adapter to the coaxial antenna cable, then connect the cable to the RF (antenna) jack on the TV tuner.
8512740.book Page 37 Thursday, September 27, 2007 2:43 PM www.gateway.com 3 To view video from a tuner (such as cable or satellite TV) or another wired video source (such as a DVD player): • Connect the included “F-type” antenna adapter to the video source’s coaxial cable, then connect the cable to the RF (antenna) jack on the TV tuner. - OR Connect an S-Video cable to the video source’s S-Video Out jack and the TV tuner’s S-VIDEO (in) jack.
8512740.book Page 38 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started 4 To receive broadcast FM radio signals, connect the included FM wire antenna to the FM jack on the TV tuner, then extend the antenna as tall as you can into a “Y” shape.
8512740.book Page 39 Thursday, September 27, 2007 2:43 PM www.gateway.com Connecting the Web cam The Web cam is an optional accessory, which may not have been included in your packaging. The Web cam can take still photos and video. The Web cam also comes with an optional base and cable for desktop use. Microphone Activity indicator Camera lens Mini USB plug Component Description Camera lens No-focus lens can keep everything in focus, from a few inches away to infinity.
8512740.book Page 40 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started To connect the Web cam: 1 Insert the mini USB plug on the bottom of the Web cam into the mini USB port on top of your computer. 2 Start your video recording or video chat software to see the Web cam image on your screen. 3 Adjust the angle of the Web cam so you can see yourself clearly. Tip The brighter the camera’s subject, the clearer the Web cam’s image will be.
8512740.book Page 41 Thursday, September 27, 2007 2:43 PM www.gateway.com Installing a printer, scanner, or other device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has IEEE 1394 (Firewire®) and USB ports. Use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer.
8512740.book Page 42 Thursday, September 27, 2007 2:43 PM CHAPTER 2: Setting Up and Getting Started Adjusting the volume You can adjust volume using Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • Press the volume or mute control buttons on the keyboard. For more information, see “Using the keyboard” on page 23. -ORPress the volume or mute control buttons on the Media Center remote control.
8512740.book Page 43 Thursday, September 27, 2007 2:43 PM www.gateway.com 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds). 5 Click × in the top-right corner of the window to close it.
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8512740.book Page 46 Thursday, September 27, 2007 2:43 PM CHAPTER 3: Upgrading Your Computer Opening and closing the case Your computer case provides easy access to internal components for upgrading and maintenance. To open and close the case: 1 Turn off your computer. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power/data cord and modem and network cables before opening the case.
8512740.book Page 47 Thursday, September 27, 2007 2:43 PM www.gateway.com 6 Slide the two panel release latches toward each other, then lift the bottom of the back panel 90° until it is vertical. Release latches A small support bar on the right corner near the hinge holds the panel upright.
8512740.book Page 48 Thursday, September 27, 2007 2:43 PM CHAPTER 3: Upgrading Your Computer Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer, or it will not fit into the memory slot. Your computer uses notebook (SO-DIMM) memory. To install or replace memory: 1 Open the back panel by following the instructions in “Opening and closing the case” on page 46.
8512740.book Page 49 Thursday, September 27, 2007 2:43 PM www.gateway.com 3 If you are removing an old module from a memory slot, spread the two metal tabs away from the sides of the memory module. The module flips up at a 30° angle. If you are removing a module from the lower memory slot, you must first remove the module from the upper slot. Upper memory slot Lower memory slot 4 Pull the old memory module out of the slot.
8512740.book Page 50 Thursday, September 27, 2007 2:43 PM CHAPTER 3: Upgrading Your Computer Adding or replacing a hard drive Your computer supports only SATA hard drives. The unique hard drive mounting system for your computer requires no cables, latches, locks, or visible connectors. To add or replace a hard drive: 1 Open the back panel by following the instructions in “Opening and closing the case” on page 46. The computer should be face-down on a soft, stable, non-marring surface before continuing.
8512740.book Page 51 Thursday, September 27, 2007 2:43 PM www.gateway.com 5 If you are using the new hard drive as your primary drive, install Windows using the operating system DVD that came with your computer. For more information on restoring your system, see “Recovering your system” on page 92. Adding or replacing Mini PCI cards Tools • Phillips screwdriver To add or replace a Mini PCI card: 1 Open the back panel by following the instructions in “Opening and closing the case” on page 46.
8512740.book Page 52 Thursday, September 27, 2007 2:43 PM CHAPTER 3: Upgrading Your Computer 4 Slide the new card into an available card slot at a 30° angle, then press it down until the holes in the card line up with the screw holes in the case. 5 Secure the card to the case using the two screws you removed previously (if you are replacing a card) or the two screws provided with the new card.
8512740.book Page 53 Thursday, September 27, 2007 2:43 PM www.gateway.com 2 Open the back panel by following the instructions in “Opening and closing the case” on page 46. The computer should be face-down on a soft, stable, non-marring surface before continuing. 3 Remove the three screws that secure the ventilation shroud to the inside of the case, then remove the shroud. Shroud screws Warning Hazardous high voltage exists behind the ventilation shroud.
8512740.book Page 54 Thursday, September 27, 2007 2:43 PM CHAPTER 3: Upgrading Your Computer 4 Remove the single screw that secures the DVD-RW drive, then slide the drive out of the computer. DVD-RW drive screw 5 Slide the new drive into the drive slot, then secure it to the computer using the screw you removed in Step 4. 6 Close the back panel by following the instructions in “Opening and closing the case” on page 46, then reconnect all cables.
8512740.book Page 55 Thursday, September 27, 2007 2:43 PM www.gateway.com Installing or replacing the graphics card Your computer has either a graphics card installed or a spacer (a placeholder for the graphics card slot) installed. If the spacer is installed, your computer’s system board provides the graphics abilities for your system. Tools • Phillips screwdriver To install or replace the graphics card: 1 Open the back panel by following the instructions in “Opening and closing the case” on page 46.
8512740.book Page 56 Thursday, September 27, 2007 2:43 PM CHAPTER 3: Upgrading Your Computer 4 Lift the end of the graphics card or spacer to about a 30° angle, then slide it out of the card slot. 5 Slide the new graphics card into the card slot at a 30° angle, then secure it to the computer using the two screws you removed previously. 6 Close the back panel by following the instructions in “Opening and closing the case” on page 46, then reconnect all cables.
8512740.book Page 57 Thursday, September 27, 2007 2:43 PM www.gateway.com 3 Write down any custom values that have been set in the menus and submenus, then exit from the utility. Caution Any custom BIOS settings you have made will be lost when you remove the system battery. All settings will return to their factory defaults. 4 Shut down your computer. 5 Open the back panel by following the instructions in “Opening and closing the case” on page 46.
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8512740.book Page 60 Thursday, September 27, 2007 2:43 PM CHAPTER 4: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule.
8512740.book Page 61 Thursday, September 27, 2007 2:43 PM www.gateway.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer. • When transporting your computer, we recommend that you put it in the original packaging materials. • Keep your computer away from magnetic fields. Magnetic fields can erase data on hard drives. • Avoid subjecting your computer to extreme temperature changes.
8512740.book Page 62 Thursday, September 27, 2007 2:43 PM CHAPTER 4: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best.
8512740.book Page 63 Thursday, September 27, 2007 2:43 PM www.gateway.com Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys. To clean the keyboard: 1 Use an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. 2 If you spill liquid on the keyboard, turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again.
8512740.book Page 64 Thursday, September 27, 2007 2:43 PM CHAPTER 4: Maintaining Your Computer Updating Windows Windows Update helps you keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly.
8512740.book Page 65 Thursday, September 27, 2007 2:43 PM www.gateway.com Managing hard drive space Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens.
8512740.book Page 66 Thursday, September 27, 2007 2:43 PM CHAPTER 4: Maintaining Your Computer 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space.
8512740.book Page 67 Thursday, September 27, 2007 2:43 PM www.gateway.com 2 Click one of the options: • My files only cleans only the folders for the currently logged in user. • Files from all users on this computer cleans all folders. The Disk Cleanup dilalog box opens. 3 Click to select the types of files you want to delete, then click OK. The types of files you indicated are deleted.
8512740.book Page 68 Thursday, September 27, 2007 2:43 PM CHAPTER 4: Maintaining Your Computer 3 Click Check Now, then click Start. Your drive is checked for errors. This process may take several minutes. Important Error checking cannot scan a drive while the drive is being used. If you try to check your hard drive for errors, you see a prompt asking you if you want to scan the hard drive later (the next time you restart your computer). If you see this prompt, click Schedule disc check.
8512740.book Page 69 Thursday, September 27, 2007 2:43 PM www.gateway.com To defragment the hard drive: 1 Disconnect your computer from the network. 2 Click (Start), All Programs, Accessories, System Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens. 3 Click Defragment now. This process may take hours to complete, depending on the size of the drive being defragmented. Help For more information about defragmenting the hard drive, click Start, then click Help and Support.
8512740.book Page 70 Thursday, September 27, 2007 2:43 PM CHAPTER 4: Maintaining Your Computer To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up, click Properties, then click the Tools tab. 3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a backup storage location and the files and folders to back up.
8512740.book Page 71 Thursday, September 27, 2007 2:43 PM www.gateway.com Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To start the Task Scheduler: 1 Click (Start), All Programs, Accessories, System Tools, then click Task Scheduler. The Task Scheduler dialog box opens.
8512740.book Page 72 Thursday, September 27, 2007 2:43 PM CHAPTER 4: Maintaining Your Computer Moving from your old computer Transferring files and settings automatically You can move your files, folders, software settings, and user account settings (such as display, Internet, and e-mail settings) from your old computer to your new one using Windows Easy Transfer, providing your old computer uses Windows XP or Windows Vista.
8512740.book Page 73 Thursday, September 27, 2007 2:43 PM www.gateway.com Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive. Finding your documents Many programs save your personal data files in the Documents or My Documents folder. Look in your old computer’s documents folder for personal data files.
8512740.book Page 74 Thursday, September 27, 2007 2:43 PM CHAPTER 4: Maintaining Your Computer Finding other files Use Windows Find or Search to locate other personal data files. For more information, see “Using Windows” in your online User Guide. You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period). For example, a document file might have a .DOC extension and a spreadsheet file might have an .XLS extension.
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8512740.book Page 76 Thursday, September 27, 2007 2:43 PM CHAPTER 5: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: Warning Never open your computer case while your computer is turned on and while the modem cable, network cable, and power/data cable are connected. Warning Make sure that you are correctly grounded before accessing internal components.
8512740.book Page 77 Thursday, September 27, 2007 2:43 PM www.gateway.com Troubleshooting Troubleshooting topics are listed in alphabetical order. Audio See “Sound” on page 91. CD drive See “DVD-RW drive” on page 78. Display The screen resolution is not correct • Change the screen resolution from the Display Settings dialog box. For more information, see the “Customizing Windows” chapter in your online User Guide.
8512740.book Page 78 Thursday, September 27, 2007 2:43 PM CHAPTER 5: Troubleshooting DVD-RW drive The computer does not recognize a disc in the optical disc drive • Make sure that the disc label is facing front (facing you), then try inserting it again. • Try a different disc. Occasionally, discs are flawed or become scratched and cannot be read by the DVD-RW drive. • Your computer may be experiencing some temporary memory problems. Shut down and restart your computer.
12740.book Page 79 Thursday, September 27, 2007 2:43 PM www.gateway.com A DVD movie will not play • Make sure that the disc label is facing front (facing you), then try inserting it again. • Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the DVD drive. • Clean the disc. For more information, see “Cleaning optical discs” on page 63. • Shut down and restart your computer.
8512740.book Page 80 Thursday, September 27, 2007 2:43 PM CHAPTER 5: Troubleshooting You cannot see the other computers on your network • Make sure that your Ethernet cable is plugged into your computer’s power module. Make sure that the other end is plugged into a network router, switch, hub, or other network device. • Make sure that all computers are plugged into a powered electrical outlet and turned on.
8512740.book Page 81 Thursday, September 27, 2007 2:43 PM www.gateway.com To restore deleted files: 1 Double-click the Recycle Bin icon. The list of recently deleted files opens. 2 Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you try to restore a file, the file cannot be restored. You need to restore your computer to a working condition • See “Recovering your system” on page 92.
8512740.book Page 82 Thursday, September 27, 2007 2:43 PM CHAPTER 5: Troubleshooting Internet See also “Modem (dial-up)” on page 85. You cannot connect to the Internet • If you are using the dial-up modem USB dongle, make sure that the modem cable is plugged into the modem jack on the dongle and not the Ethernet network jack on the power module. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help.
8512740.book Page 83 Thursday, September 27, 2007 2:43 PM www.gateway.com People are sending you e-mail messages, but you have not received any mail • Click the Receive or Send/Receive button in your e-mail program. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The keyboard does not work • Re-sync the keyboard by following the instructions in “Syncing the keyboard and mouse” on page 22.
8512740.book Page 84 Thursday, September 27, 2007 2:43 PM CHAPTER 5: Troubleshooting You need to burn programs that were recorded with your computer to a DVD using Media Center • Media Center saves recorded programs in the DVR-MS format. You can burn a DVR-MS file to a DVD with DVD recording (burning) software and with Media Center itself.
8512740.book Page 85 Thursday, September 27, 2007 2:43 PM www.gateway.com Memory card reader The drive letters for the memory card slot does not appear in the Computer window • The memory card reader was temporarily uninstalled using the Remove Hardware icon in the system tray. Reboot your computer, and your card reader will be re-installed. Modem (cable or DSL) My computer cannot connect to the Internet. • Make sure that your modem is connected to the network jack on the power module.
8512740.book Page 86 Thursday, September 27, 2007 2:43 PM CHAPTER 5: Troubleshooting 2 Click Hardware and Sound, then click Phone and Modem Options. The Phone and Modem Options dialog box opens. 3 If this is the first time you have accessed this category, the Location Information dialog box opens. Enter the information for your area, then click OK. 4 Click the Dialing Rules tab, click the location from which you are dialing, then click Edit. 5 Make sure that all settings are correct.
8512740.book Page 87 Thursday, September 27, 2007 2:43 PM www.gateway.com • Try another telephone line (either a different telephone • number in your house or a telephone line at a different location). If you can connect on this line, call your telephone service. Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy.
8512740.book Page 88 Thursday, September 27, 2007 2:43 PM CHAPTER 5: Troubleshooting 5 Click the Modems tab, click your modem, then click Properties. The Modem Properties dialog box opens. 6 Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.
8512740.book Page 89 Thursday, September 27, 2007 2:43 PM www.gateway.com Mouse The mouse does not work • Re-sync your mouse with the computer by following the instructions in “Syncing the keyboard and mouse” on page 22. • Replace the old batteries with new batteries. • Shut down and restart your computer. The mouse works erratically • If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.
8512740.book Page 90 Thursday, September 27, 2007 2:43 PM CHAPTER 5: Troubleshooting Power Your computer will not turn on • Make sure that the power module is connected to an AC power source and to your computer, and that your computer is turned on. • If your computer is plugged into a surge protector, make • sure that the surge protector is connected securely to a power outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.
8512740.book Page 91 Thursday, September 27, 2007 2:43 PM www.gateway.com You see a “Printer queue is full” error message • Wait until files have been printed before sending additional files to the printer. • If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory. Help For more information about printer troubleshooting, click Start, then click Help and Support.
8512740.book Page 92 Thursday, September 27, 2007 2:43 PM CHAPTER 5: Troubleshooting Recovering your system You can solve most computer problems by following the information in “Troubleshooting” on page 77 or in the technical support pages at www.gateway.com. Problem solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions.
8512740.book Page 93 Thursday, September 27, 2007 2:43 PM www.gateway.com Recovering pre-installed software and drivers You can perform a partial recovery by recovering the software and device drivers that were pre-installed at the factory. If you need to recover software that did not come pre-installed on your system, you need to follow that software’s installation instructions.
8512740.book Page 94 Thursday, September 27, 2007 2:43 PM CHAPTER 5: Troubleshooting 2 Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens. 3 Click Create system recovery discs, then click Next. 4 Insert a blank, recordable disc into a recordable disc drive, then click Next. If an AutoPlay dialog box opens, click the × in the upper-right corner to close it.
8512740.book Page 95 Thursday, September 27, 2007 2:43 PM www.gateway.com 7 Click Finish. 8 Remove your final disc, then label all of the discs and store them in a safe place. Recovering pre-installed software and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens.
8512740.book Page 96 Thursday, September 27, 2007 2:43 PM CHAPTER 5: Troubleshooting To recover device drivers that were pre-installed, click Hardware, then click Device driver recovery. 3 Click the software or driver you want to recover, then click Next.
8512740.book Page 97 Thursday, September 27, 2007 2:43 PM www.gateway.com Recovering pre-installed software and drivers using recovery discs If you created a multiple-disc set of recovery discs, each disc contains a unique set of software and drivers. If a recovery disc does not offer the software or driver you need to recover, try another disc. To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive.
8512740.book Page 98 Thursday, September 27, 2007 2:43 PM CHAPTER 5: Troubleshooting To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc.
8512740.book Page 99 Thursday, September 27, 2007 2:43 PM www.gateway.com To restore using Microsoft System Restore: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the restore point you want, click Next, then click Finish. A confirmation message box appears. 4 Click Yes.
8512740.book Page 100 Thursday, September 27, 2007 2:43 PM CHAPTER 5: Troubleshooting Manually creating a restore point To manually create a restore point: (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 1 Click 2 On the left side of the window, click Create a restore point or change settings, then click Next. The System Properties dialog box opens to the System Protection tab. 3 Click Create.
8512740.book Page 101 Thursday, September 27, 2007 2:43 PM www.gateway.com Recovering your system to its factory condition If your computer’s problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition. This process is called a factory recovery. Caution A complete factory recovery deletes everything on your hard drive, then reinstalls Windows and any pre-installed software and device drivers.
8512740.book Page 102 Thursday, September 27, 2007 2:43 PM CHAPTER 5: Troubleshooting 8 To perform a recovery with data backup (recommended), click Recovery with automatic data backup, then click Next. Important Before your hard drive is recovered, your personal files will be automatically backed up to c:\backup. - OR To perform a full factory recovery without data backup, click Full factory recovery, then click Next.
8512740.book Page 103 Thursday, September 27, 2007 2:43 PM www.gateway.com 3 When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard. A list of valid boot devices appears. 4 Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and follow the on-screen instructions. 5 After Windows is completely re-installed, use the software and driver recovery discs you created to recover your computer’s pre-installed software and device drivers.
8512740.book Page 104 Thursday, September 27, 2007 2:43 PM CHAPTER 5: Troubleshooting • See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped Instead, unplug your computer and contact a qualified computer technician.
8512740.book Page 105 Thursday, September 27, 2007 2:43 PM www.gateway.com Tutoring Answers by GatewaySM is a telephone service that provides answers to all of your “How do I...” questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training: Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials are available on CD.
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8512740.book Page 108 Thursday, September 27, 2007 2:43 PM APPENDIX A: Legal Notices Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
8512740.book Page 109 Thursday, September 27, 2007 2:43 PM www.gateway.com Care during use Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger (for example, No. 24 AWG ) UL-listed or CSA-certified telecommunication line cord for your dial-up modem connection.
8512740.book Page 110 Thursday, September 27, 2007 2:43 PM APPENDIX A: Legal Notices FCC declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules.
8512740.book Page 111 Thursday, September 27, 2007 2:43 PM www.gateway.com Canada Industry Canada (IC) Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.
8512740.book Page 112 Thursday, September 27, 2007 2:43 PM APPENDIX A: Legal Notices Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock.
8512740.book Page 113 Thursday, September 27, 2007 2:43 PM www.gateway.com Power lines Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.
8512740.book Page 114 Thursday, September 27, 2007 2:43 PM APPENDIX A: Legal Notices Environmental information Mercury warning The lamp(s) in this display contain mercury. Dispose according to local, Hg state, and federal law. The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health.
8512740.book Page 115 Thursday, September 27, 2007 2:43 PM www.gateway.com In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation. Trademark acknowledgments Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries.
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