- One Gateway Computer Reference Guide

CHAPTER5: Troubleshooting

Safety guidelines

While troubleshooting your computer, follow these safety

guidelines:

First steps

If you have problems with your computer, try these things first:

• Make sure that the power/data cord is connected to the

power module and that the power module is connected

to an AC power outlet.

• Make sure that the power outlet is supplying power.

• If you use a power strip or surge protector, make sure

that it is turned on.

• If a peripheral device does not work, make sure that all

connections are secure.

• Make sure that your hard drive is not full.

• If an error message appears on the screen, write down

the exact message. The message may help Customer

Care in diagnosing and fixing the problem.

• If you added or removed peripheral devices, review the

installation procedures you performed and make sure

that you followed each instruction.

• If an error occurs in a program, see the program’s

printed documentation or the online help.

Warning

Never open your computer case while your computer is turned on and

while the modem cable, network cable, and power/data cable are connected.

Warning

Make sure that you are correctly grounded before accessing internal

components. For more information about preventing damage from static

electricity, see “Opening and closing the case” on page 46.

Warning

To avoid bodily injury, do not attempt to troubleshoot your computer

problem if:

• Power cords or plugs are damaged

• Liquid has been spilled into your computer

• Your computer was dropped

• The case was damaged

Instead, unplug your computer and contact a qualified computer technician.

Help

For more information about troubleshooting, click Start, then click

Help and Support. Type the keyword/phrase troubleshooting in the

Search Help box, then press E

NTER.

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