- One Gateway Computer Reference Guide

CHAPTER5: Troubleshooting

You need to burn programs that were recorded with your

computer to a DVD using Media Center

• Media Center saves recorded programs in the DVR-MS

format. You can burn a DVR-MS file to a DVD with DVD

recording (burning) software and with Media Center

itself.

You want to play recorded programs on other computers

• A DVR-MS file recorded to DVD can be replayed on

another computer running Media Center or on any

computer that has a DVD player and DVD decoder

software (such as WinDVD). The non-Media Center

computer must also have at least Windows XP with

Service Pack (SP) 1 or 2, Windows Media Player 9 or later,

and the Windows patch Q810243 Update.

You get a “Download Error” message when Media Center

tries to update the Program Guide

• You must be connected to the Internet to update the

Program Guide. Make sure that your Internet account is

set up and connected to the computer.

Memory

You see a “Memory error” message

• Use the Memory Diagnostic Tool to inspect your system

memory.

To run the Memory Diagnostic Tool:

• Click (Start), type Memory Diagnostic Tool,

then press E

NTER. Click Restart now and check for

problems. Your computer restarts and runs the

memory diagnostics.

You see a “Not enough memory” error message

• Close all programs, then restart your computer.

Help

For more information about troubleshooting memory errors, click Start,

then click Help and Support. Type the phrase memory error in the Search

Help box, then press E

NTER.

8512740.book Page 84 Thursday, September 27, 2007 2:43 PM