Use Instructions

71
Novii POD Troubleshooting Table
ID
Symptom
Description
Possible Causes
Actions and Solutions
S6
Electrode check
repeatedly fails
during set-up
despite following
'Preparing Skin'
instructions on
Patch pouch.
User is not performing the skin preparation
properly.
Make sure to follow the skin preparation instruction
provided on patch pouch and in IFU.
Patch is out of date or electrodes have dried
out
Confirm the Patch is in date and the pack has not been
opened for a long time allowing the electrolyte on the
electrode central foam pad to dry out;
Wrong exfoliation finger pad or skin-prep tape
is used.
Confirm the skin-prep exfoliation finger pad (provided
with product) or 3M skin-prep tape are used.
POD has not seated correctly on Patch clip
Check that the POD is correctly seated in the Patch
clip by removing it and then clipping it back on and
pressing it firmly down. When the POD is removed,
check the patch connection gold pins on the bottom of
the POD for any evident damage. Replace POD if
necessary.
Dirt/grease/gel/water contaminating
POD/Patch connection
Look for dirt and grease/gel/water in the Patch plastic
clip/connector or on the POD pins. If necessary, clean
the inside of the Patch connector and wipe the pins on
the back of the POD using an alcohol wipe and dry
thoroughly.
Faulty POD
Remove POD and place in charging bay. Take other
POD and place in Patch. If electrode check passes
replace POD in charging bay.
Faulty Patch
Remove Patch, wash and dry abdomen and use a new
Patch placed over the same location – no further skin-
prep is required. If the electrode check fails, replace
Novii System