Full Product Manual

Troubleshooting Tips

Save time and money! Review the charts on these pages

first and you may not need to call for service.

Before you call for service…

Problem Possible Causes What To Do

Burners have yellow or The combustion quality of • Use the illustrations below to determine if your burner

yellow-tipped flames burner flames needs to be flames are normal If burner flames look like A, call for

determined visually. service Normal burner flames should look like B or C,

depending on the type of gas you use With LP gas, some

yellow tipping on outer cones is normal

A–Yellow flames B–Yellow tips C–Soft blue flames

Call for service on outer cones Normal for natural

Normal for LP gas gas

Control knobs Knob isn’t pushed down. • To turn from the OFF position, push the knob down

will not turn and then turn

Burners do Plug on cooktop is not • Make sure electrical plug is plugged into a live, properly

not light completely inserted in the grounded outlet

electrical outlet.

Gas supply not connected • See the Installation Instructions that came with your

or turned on. cooktop

A fuse in your home may be • Replace the fuse or reset the circuit breaker

blown or the circuit breaker

tripped.

Burner parts not replaced • See the Care and cleaning of the cooktop section

correctly.

The electrodes under the • See the Care and cleaning of the cooktop section

burners are soiled.

The white ceramic electrodes • See the Care and cleaning of the cooktop section

are not securely seated under

the burners.

Cooktop is locked. • Unlock the cooktop See the Using the cooktop

burners section

The igniter hole (on some • See the Care and cleaning of the cooktop section

models) is plugged.

Ticking sound of Control knob is still • Turn the knob out of the LITE position to the desired

igniter persists after in the LITE position. setting

burner lights

• Turn the burner off and relight If ticking is still

present, call for service

Burner flames very Improper air to gas ratio. • If cooktop is connected to LP gas, check all steps

large or yellow in the Installation Instructions that came with

your cooktop

Cooktop makes sound The cooktop is locked • Turn the control lock knob to UNLOCKED

when a control knob (on some models).

is turned on