User's Manual

50
REFERENCE
What your warranty covers:
• Any defect in materials or workmanship.
For how long after your purchase:
• 90 days - Unit exchange, which includes parts and labor.
• 91 days to 1 year - Unit exchange, which includes parts only; you pay the labor.
• The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental
firm, whichever comes first.
What we will do:
During the initial 90 days:
Exchange the DVD unit with a new or, at our option, refurbished unit.
After the 90 days and within one year:
Exchange the DVD unit with a new or, at our option, refurbished unit. We will bill you a flat
exchange charge to replace a defective unit. This charge covers the labor cost for its repair.
How you get service:
• Call 1-800-311-9263 and have your unit’s date of purchase and model/serial number ready. The model/
serial number information is on the back of your unit.
• A representative will troubleshoot your problem over the phone.
• If the representative determines that you should receive a replacement unit you will be provided with a
Return Authorization (RA) number and the location of a nearby exchange point if one exists. No returns
will be accepted without the RA number.
To receive a replacement unit before you return yours:
If you are located near an exchange point:
1. We will send a replacement unit to our exchange point.
2. The exchange location will notify you of its arrival.
3. Take your unit and your evidence of purchase date, such as a bill of sale, to the exchange
location and you will be provided the new or refurbished unit. Please retain all accessories
such as the remote control hand unit.