Product Manual

Troubleshooting
FormoreinformationonsettingupLANcommunication,see“OptionsSetup”
onpage165.
2.CheckcommunicationsetuptoverifywhethertheIP,netmask,gateway,and
DNSserveraddressesareallcorrect.
FordetailsoncheckingtheIPaddresses,see“CommunicationSetup”onpage
140.
3.Checkwhethertheembeddedwirelessmoduleisenabledandtheauthentication
detailsarecorrect.
Forinformationonthewirelessnetworkingsettings,see“WirelessNetworking
Settings”in“CommunicationSetup”onpage140.
CannotExporttoSharedDirectories
ToresolveerrorsreceivedwhileattemptingtoexportECGrecordstoashared
directory,dothefollowing:
•VerifytheLANCcommunicationoptionwasactivated.
Referto“OptionsSetup”onpage165forinformationonactivatingoptions.
•Verifyconnectivitybycheckingthefollowing:
•Thenetworkcablesareconnected.
•TheIP,netmask,gateway,andDNSserveraddressesareallcorrect.
Referto“CommunicationSetup”onpage140forinstructionsonsettingthese
values.
•Thetwosystemscancommunicate.
Toverifythis,pingthedevicefromtheleserver.
•Verifythelogoninformationiscorrect.
Checktheusername,password,anddomaininformation.Referto“Communication
Setup”onpage140forinformationonthelogoninformation.
•Verifyshareanddirectorypermissions.
Ensurethattheaccountusedtologontotheshareddirectoryhasread/write/create
permissionstoboththeshareandthedirectory.
RefertoMicrosoftWindowsonlinehelpforinstructionsonhowtosetuser
permissions.
Acquisition/PrinterErrorMessages
Ifyoureceiveanacquisition/printererrormessage,alongwithanerrorcode,usethe
followingtabletodeterminewhatyouneedtodo.
Message
Action
Messagedisplaysforashortdurationand
thenstops.
Noactiontotake.
Messagedisplayspersistently.Tryrebootingthesystem.
Messagedisplayspersistently,evenafter
rebootingthesystem.
ContactGEHealthcareService.
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