eKEY User Manual
Copyright Copyright © 2006, GE Security Inc. All rights reserved. This document may not be copied or otherwise reproduced, in whole or in part, except as specifically permitted under US and international copyright law, without the prior written consent from GE. Document number: 10092175P1-02 (February 2006). Disclaimer THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE.
iii e. Not to assign, transfer or pledge the key; f. Not to destroy, alter, modify, disassemble or tamper with the key or knowingly or unknowingly allow anyone else to do so; g. To notify your Organization immediately in writing, and in any event within 48 hours, of a loss or theft of the key or any keyboxes, and of all circumstances surrounding such loss or theft; h. To complete and deliver to your Organization a stolen key affidavit prior to and as a condition of the issuance of a replacement key; i.
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v Contents Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Conventions used in this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Chapter 1. Getting started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Software applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
vi Widget User Manual Adding KeyBoxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Changing KeyBox settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Access hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Cooperating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Chapter 4. Showing activity . . . . . . . . . . . . . . .
vii Preface This is the GE Security eKEY User Manual. This document includes an overview of the product and detailed instructions explaining: • • • • • how to set up your eKEY; how to perform an eSYNC to update your eKEY; how to access KeyBoxes; how to view showing activity for your listings; and how to view MLS listing and roster data. There is also information describing how to contact technical support if you have questions or concerns.
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Chapter 1 Getting started This chapter provides an overview of the Supra software applications and explains how to set up your eKEY, configure your listing market area, and use the Mapopolis and eKEY Loans applications. In this chapter: Product overview . . . . . . . . . . . . . . . . . . . . . . . 2 Software applications . . . . . . . . . . . . . . . . . 2 Operating systems . . . . . . . . . . . . . . . . . . . 3 eKEY setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Palm OS . . . . . . . .
2 eKEY User Manual Product overview The eKEY software allows your PDA to act as an electronic key that gives you access to Supra KeyBoxes placed at listings. An eKEY shell attachment for the PDA is provided if you access AEII KeyBoxes. The shell is not needed for areas where iBoxes are used exclusively. The eKEY software keeps track of the KeyBoxes it has opened throughout the day. At the end of the day, the software expires and must be updated by connecting to the Supra network in a process called eSYNC.
Chapter 1 Getting started Operating systems The Supra software applications are compatible with both the Palm and Windows Mobile 5.0 operating systems. The software functions similarly on both operating systems with minor differences in the screen appearance (Figure 1). In situations where the eKEY software operation varies, this user manual provides specific instructions for each operating system. Figure 1. Palm and Windows Mobile 5.
4 eKEY User Manual eKEY setup This section explains how to install the Supra software applications and set up your eKEY. Follow the instructions for your PDA’s operating system. Palm OS If you are using a PDA with the Palm operating system, follow these instructions to install the eKEY software, authorize and register your eKEY, and perform a manual eSYNC to update your eKEY.
Chapter 1 Getting started To install the software using the Supra eKEY CD, do the following: 1. Insert the CD into your computer’s CD-ROM drive. 2. When the menu appears, select Install eKEY Software to begin the installation. Note: If the CD doesn’t run automatically, select Start | Run, type the CD-ROM drive letter followed by :\eKEYSetup.exe (for example: D:\eKEYSetup.exe) then press Enter. 3. Click on the Palm picture to specify your PDA’s operating system. 4.
6 eKEY User Manual eSYNC connection method After installing the eKEY software, choose the eSYNC method you’ll use to update your eKEY. There are three methods: • • • Note: PC-Internet Wireless (PDA phones only) Supra Dial-up (requires a Supra modem) See Connection methods on page 21 of Chapter 2 for more information about each eSYNC connection method. Select the eSYNC icon to open the application and tap SETTINGS. If the Authorization Required screen appears, tap Begin.
Chapter 1 Getting started Software registration If you are not using an eKEY shell, you must register your software for security purposes. After you authorize the software and select your eSYNC connection method, you are prompted to register your eKEY software. Follow the onscreen instructions to complete the registration process. If you previously authorized your software but did not complete the registration process, do the following to register your eKEY: 1.
8 eKEY User Manual Windows Mobile OS If you are using a PDA with the Windows Mobile operating system, follow these instructions to install the ActiveSync and eKEY software, authorize and register your eKEY, and perform a manual eSYNC to update your eKEY. Software installation Install ActiveSync software so that your PDA can sync with your computer. Use the CD provided with your PDA, or download ActiveSync from the KIM website by doing the following: 1. Go to www.supraekey.com and click Log on to KIM. 2.
Chapter 1 Getting started To install the software using the Supra eKEY CD, do the following: 1. Insert the CD into your computer’s CD-ROM drive. 2. When the menu appears, select Install eKEY Software to begin the installation. Note: If the CD doesn’t run automatically, select Start | Run, type the CD-ROM drive letter followed by :\eKEYSetup.exe (for example: D:\eKEYSetup.exe) then press Enter. 3. Click on the Windows picture to specify your PDA’s operating system. 4.
10 eKEY User Manual Software registration After the software is installed on your PDA, you must enter an authorization code to activate it. Call your association/MLS for an authorization code, then do the following: 1. Go to Programs | eSYNC on your PDA. 2. In the Authorization Required screen, click Begin. 3. Follow the onscreen instructions to authorize your eKEY using the authorization code provided by your association/MLS.
Chapter 1 Getting started eSYNC connection method Once your eKEY is registered, the Connection Wizard opens and prompts you to select your eSYNC method. There are two eSYNC connection methods: • • PC-Internet Wireless See Connection methods on page 21 of Chapter 2 for more information about each eSYNC connection method. Click Begin and follow the instructions in the wizard (Figure 3) to set your connection type and perform your first eSYNC. Figure 3.
12 eKEY User Manual Market area If you have eKEY Professional service, your PDA can download listings during an eSYNC. To determine which listings are downloaded, set up your market area at the KIM website. To set up your market area, do the following: 1. Perform a manual eSYNC. Open the eSYNC application and select UPDATE KEY. 2. When the eSYNC is complete, go to www.supraekey.com and log on to KIM. 3. Click the Configure Market Area link in the left-hand column of your screen. 4.
Chapter 1 Getting started Figure 4. Market Area wizard 8. Click Apply. 9. View the total number of listings selected and make any changes if necessary, then click Done. Perform a manual eSYNC to download the listings. If necessary, connect your PDA to your computer or Supra modem, then open the eSYNC application. Select UPDATE KEY & MLS to connect to the network and download the listings.
14 eKEY User Manual Mapopolis The Mapopolis application lets you view maps for specific listings in your market area. County maps are provided to you free of charge through the KIM website. To install a county map, do the following: 1. Go to www.supraekey.com and log on to the KIM website. 2. Click the Maps link in the left-hand column of your screen. 3. Click the Mapopolis link in the center of your screen. 4. Select your state from the dropdown list, then click Show All Maps. 5.
Chapter 1 Getting started Windows Mobile. Right-click the Download Map link under Map for Pocket PC (Figure 5). Select Save Target As, then save the file to your desktop. Place your PDA in its cradle to connect it with your computer. In the ActiveSync application on your computer, click Explore to open the Mobile Device folder. Drag the map file from your desktop to any location in the Mobile Device folder. ActiveSync will transfer the map to your PDA. Figure 5.
16 eKEY User Manual eKEY Loans eKEY Loans is a simple mortgage and loan calculator included in the Supra applications that lets you do the following: • • • • calculate almost all mortgages and personal loans, including Canadian mortgages; determine loan amounts based on a monthly payment; calculate and display amortization schedules; and export loan information with a detailed analysis and amortization schedule.
Chapter 1 Getting started To reset the fields to zero and create a new calculation, select File | New. If you want to save a calculation, select File | Save and enter a name for the calculation. To open a calculation that you previously saved, select File | Open, then select the name of the calculation. To delete a saved calculation, select File | Delete. To view the amortization schedule for a loan calculation, select Options | Amortization.
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Chapter 2 Updating This chapter explains how to update your eKEY by performing an automatic or manual eSYNC and provides instructions for manually updating your eKEY. In this chapter: eSYNC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connection methods . . . . . . . . . . . . . . . . . Connection settings . . . . . . . . . . . . . . . . . Automatic eSYNC . . . . . . . . . . . . . . . . . . . Manual eSYNC . . . . . . . . . . . . . . . . . . . . . Manual update . . . . . . . . . . . . . .
20 eKEY User Manual eSYNC Your eKEY software is designed to automatically update during the night so it’s ready to access keyboxes the next morning. In a process called eSYNC, your PDA connects to the Supra network, exchanges information, and updates your software. When you open the eKEY application, a message displays the eKEY’s update status. (Figure 7). Figure 7.
Chapter 2 Updating Connection methods There are three ways to connect to the Supra network to perform an eSYNC: PC-Internet. The PDA connects to the network through a computer with an open Internet connection. Wireless. The PDA connects to the network through a wireless Internet connection. To use this connection type, your PDA must be a wireless phone device with data service. Supra Dial-up. The PDA connects to the network through the Supra modem, which uses an analog phone line.
22 eKEY User Manual Connection settings The eSYNC connection type is determined when you set up your eKEY software (see eKEY setup on page 4 for more information). You can change your eSYNC connection type at any time. To change the eSYNC connection type, do the following: 1. Select the eSYNC icon to open the application. 2. Select SETTINGS from the eSYNC menu. 3. Select the connection type from the dropdown menu at the top of the screen (Figure 8). 4. If you are using a PDA with the Palm OS, tap OK.
Chapter 2 Updating PC-Internet connection settings You can edit the PC-Internet eSYNC connection properties in the Connection screen (Figure 9). CAUTION: The DNS field is configured by GE Security. Do not change the DNS entry unless instructed to do so by technical support. Disable Automatic eSYNC. If you prefer to eSYNC manually, check this box to turn off the automatic eSYNC that occurs each night. Update eKEY every HotSync. This option is only available in the Palm operating system.
24 eKEY User Manual Wireless connection settings You can edit the Wireless eSYNC connection properties in the Connection screen. CAUTION: The DNS field is configured by GE Security. Do not change the DNS entry unless instructed to do so by technical support. If you prefer to eSYNC manually, check the Disable Automatic eSYNC box to turn off the automatic eSYNC that occurs each night (Figure 10). Figure 10.
Chapter 2 Updating Supra Dial-up connection settings You can edit the Supra modem dialing properties in the Connection screen. CAUTION: The DNS field is configured by GE Security. Do not change the DNS entry unless instructed to do so by technical support. Disable Automatic eSYNC. If you prefer to eSYNC manually, check this box to turn off the automatic eSYNC that occurs each night (Figure 11). Phone1 # and Phone2 #. You can enter up to two phone numbers.
26 eKEY User Manual Dial prefix. The dialing prefix is dialed before the eSYNC phone number. Check the Dial prefix box to enable a dialing prefix, then enter the number. For example, you may need to dial a 9 to access an outside phone line. Disable call waiting. If you need to disable call waiting, check the Disable call waiting box and enter the appropriate code for your telephone provider. Wait for Dial Tone. Check this box if you have voicemail on the phone line where the modem is connected.
Chapter 2 Updating Automatic eSYNC The eKEY software turns on your PDA at a predetermined time between midnight and 6 a.m. to connect to the Supra network and perform an automatic eSYNC. Your eKEY software is updated and you receive showing alerts. If you have eKEY Professional service, your PDA also receives the latest listing and roster information. To perform an automatic eSYNC, follow the instructions for your eSYNC connection method. PC-Internet connection.
28 eKEY User Manual Manual eSYNC You can perform a manual eSYNC at any time to update your eKEY software and download listing/roster information. To perform a manual eSYNC, do the following: 1. Open the eSYNC application. 2. Select UPDATE KEY to update your software so you can access KeyBoxes. If you have eKEY Professional service, you can select UPDATE KEY & MLS to update your software and download listing/roster data (Figure 12).
Chapter 2 Updating The screen displays the status of the eSYNC operation (Figure 13). Do not disconnect your PDA from the cradle/cable until the eSYNC has completed. Figure 13.
30 eKEY User Manual Manual update If you are unable to perform an eSYNC, you can obtain an update code from the KIM website or automated voice system and manually enter it into your PDA. Showing activity in your PDA is not uploaded to the Supra network until you perform an eSYNC. CAUTION: If you obtain an update code from the KIM website or voice system, you may need to perform an eSYNC before you can obtain another update code. To obtain an update code from the KIM website, do the following: 1.
Chapter 2 Updating To enter the update code into your PDA, do the following: 1. Select the eKEY icon to open the application. 2. Select EMERGENCY UPDATE from the eKEY menu. 3. Enter the update code into your PDA (Figure 14). 4. Select OK. If you have an eKEY shell, press Enter on the shell. Figure 14.
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Chapter 3 KeyBoxes This chapter explains how to access and manage KeyBoxes, and provides information about accessing cooperating systems. In this chapter: Accessing KeyBoxes . . . . . . . . . . . . . . . . . . . . Releasing the key container . . . . . . . . . . . Agent feedback . . . . . . . . . . . . . . . . . . . . . Releasing the shackle . . . . . . . . . . . . . . . . CBS codes. . . . . . . . . . . . . . . . . . . . . . . . . Managing KeyBoxes . . . . . . . . . . . . . . . . . . . . Adding KeyBoxes .
34 eKEY User Manual Accessing KeyBoxes The eKEY application lets you access both the AEII KeyBox and the iBox (Figure 15). Figure 15. Supra KeyBoxes shackle infrared lens contacts AEII KeyBox iBox AEII KeyBox. To communicate with the AEII KeyBox, your PDA must have the Palm operating system and needs to be inside an eKEY shell. The eKEY shell fits into the recessed area on the front of the AEII KeyBox, with the contacts on the shell matching the contacts on the KeyBox. iBox.
Chapter 3 KeyBoxes If you access both types of KeyBoxes, the PDA does not need to be inside the shell to access iBoxes. If your area uses iBoxes exclusively, an eKEY shell is not required. Releasing the key container To access the listing keys inside a KeyBox, do the following: Note: Your eKEY must be updated to access KeyBoxes. See Chapter 2 Updating. 1. Open the eKEY application. If you are accessing an AEII KeyBox, place your PDA inside the eKEY shell and close the cover.
36 eKEY User Manual 4. Insert the eKEY shell into an AEII KeyBox or point your PDA at an iBox. Several screens display as the eKEY application communicates with the KeyBox and releases the key container. The AEII KeyBox container will drop after a few seconds. Grasp the sides of the container and pull straight down to remove it from the KeyBox. For an iBox, press up on the base of the KeyBox to release the key container. The iBox container will relock after 30 seconds.
Chapter 3 KeyBoxes Agent feedback A feedback alert displays on your PDA after the key container opens if the Agent Feedback option is turned on in your eKEY software, or if the listing agent has activated the Req. Feedback setting in an iBox. This option allows you to provide feedback about the showing to the listing agent. To turn the Agent Feedback option on or off in your eKEY software, open the eKEY application. If you have a Palm device, tap the Menu icon.
38 eKEY User Manual Releasing the shackle Each KeyBox has a four-digit shackle code that releases the shackle for installation or removal at a listing. To release the shackle on a KeyBox: 1. Open the eKEY application. 2. Select RELEASE SHACKLE from the eKEY menu. 3. Enter the shackle code and select OK. If your PDA is inside the eKEY shell, press Enter on the shell. 4. Insert your eKEY shell into an AEII KeyBox or point your PDA at an iBox.
Chapter 3 KeyBoxes CBS codes Every KeyBox contains a Call Before Showing (CBS) code that you can activate using the Manage KeyBoxes menu option of the eKEY application. (See Changing KeyBox settings on page 42 for more information.) The CBS code allows the listing agent to control KeyBox access by requiring the showing agent to call for preauthorization before opening the KeyBox. If the CBS code is active in a KeyBox, you must enter the CBS code into your PDA before accessing the KeyBox.
40 eKEY User Manual Managing KeyBoxes The Manage KeyBoxes menu option in the eKEY application displays the KeyBoxes in your inventory and allows you add KeyBoxes or change the settings. Adding KeyBoxes KeyBoxes are automatically added to your inventory when you release their shackles. (See Releasing the shackle on page 38 for more information.) You can also add KeyBoxes using the eKEY application or by going to the KIM website.
Chapter 3 KeyBoxes Figure 18. KeyBox settings screen Select Done to return to the list of KeyBoxes in your inventory. To add KeyBoxes to your inventory using the KIM website: 1. Go to www.supraekey.com and click Log on to KIM. 2. Select the name of your association or MLS from the dropdown list. 3. Enter your eKEY serial number and four-digit PIN code, then click Login. 4. Click the Add New KeyBox link in the left-hand column of your screen. 5.
42 eKEY User Manual Changing KeyBox settings Follow these steps to change the settings of a KeyBox in your inventory. Note: iBoxes contain several fields in addition to the standard settings in the AEII KeyBox. 1. Open the eKEY application. 2. Select MANAGE KEYBOXES from the eKEY menu. A list of the KeyBoxes in your inventory displays. 3. Select a KeyBox record to view the settings. (See Figure 18 on page 41.) 4. Select Edit. 5. Select the field you want to change and update the information.
Chapter 3 KeyBoxes Access hours KeyBoxes can be programmed to allow 24-hour access or timed access for specific hours. To determine the timed access hours preprogrammed into your KeyBox, contact your association or MLS. Access hours are set at standard time. If your area observes daylight saving time from April through October, the actual access hours are one hour later than the hours set in the KeyBox. For example, if a KeyBox is programmed for access from 8 a.m. to 9 p.m.
44 eKEY User Manual Cooperating systems Your PDA may be able to access KeyBoxes in a neighboring association/MLS. Check with your association/MLS to determine if your area has a cooperating agreement. In order to show listings in a cooperating area: • • your PDA must be programmed to access KeyBoxes in that area; and the cooperating association/MLS must give you permission to update your eKEY software for that area. Your primary association/MLS can program cooperating areas into your PDA.
Chapter 4 Showing activity This chapter explains how to view KeyBox showing activity using ShowingValue on the KIM website, or by reading a KeyBox, calling KIM voice access, or using the eDATA application. In this chapter: Viewing showing activity. . . . . . . . . . . . . . . . . ShowingValue . . . . . . . . . . . . . . . . . . . . . . Reading a KeyBox . . . . . . . . . . . . . . . . . . KIM voice access . . . . . . . . . . . . . . . . . . . eDATA. . . . . . . . . . . . . . . . . . . . . . . . . . . .
46 eKEY User Manual Viewing showing activity Each time your eKEY software releases the key container in a KeyBox, the access is recorded in both the software and the KeyBox. There are four ways to view this showing activity information: • • • • use the ShowingValue feature on the KIM website; read your KeyBoxes to view the showing activity on your PDA; request a report from the KIM voice access system; or if you have eKEY Professional service, view showing activity in the eDATA application.
Chapter 4 Showing activity Showing activity reports The ShowingValue Dashboard (Figure 20) provides a quick summary of the showing activity at your listings. The Dashboard displays on the main page after you log on to KIM. Figure 20. ShowingValue Dashboard The total number of showings displays on the first row of the Dashboard. To change the date range for the activity displayed on your Dashboard, click Change Dashboard Date-Range.
48 eKEY User Manual E-mail notifications ShowingValue lets you receive e-mail notifications for the following: • • • • when showings occur at your listings; when showing agents submit feedback about your listings; when you want reminders to submit feedback about properties you’ve shown; and when listing agents send messages about listings you’ve shown. To opt-in to receive e-mails for any of these events: 1. Click Settings in the left-hand column of your screen under ShowingValue. 2.
Chapter 4 Showing activity Figure 21. Opt-in for e-mail notifications screen 5. Click Save Now when you are finished configuring your e-mail settings. CAUTION: You e-mail address must be current at your association/MLS in order for ShowingValue to work properly. To save your personal e-mail signature for e-mails you send through ShowingValue, enter your signature information in the Personalized Email Signature field and click Save Now.
50 eKEY User Manual E-mailing showing agents You can e-mail announcements or updates directly to agents who’ve shown your listings. Follow these steps to send an e-mail to showing agents. Note: Only the agents who’ve opted to receive listing update e-mails in the ShowingValue Settings screen will receive your e-mail. 1. Click Actions in the left-hand column of your screen under ShowingValue. 2. Under Actions, click Send an Email to Showing Agents. 3.
Chapter 4 Showing activity Viewing eFeedback eFeedback is information about a listing, including the buyer’s interest level, how the buyer learned about the listing, and whether the price is within the buyer’s range. eFeedback sent by showing agents about your listings is displayed in the second row of your Dashboard.
52 eKEY User Manual Figure 22. Add / Edit eFeedback screen eFeedback reminders Feedback reminders for the properties you’ve shown are displayed in the third row of your Dashboard. Click the View button to see detailed showing information for each reminder, including the date/time, listing number, KeyBox serial number, and listing address. To respond to an eFeedback reminder, do the following: 1. Click the Respond button next to the showing record (Figure 23 on page 53). 2.
Chapter 4 Showing activity Figure 23. Select eFeedback Reminder screen Reading a KeyBox You can view the showing activity stored in a KeyBox on your PDA by performing a KeyBox read. To read the showing activity in a KeyBox: 1. Open the eKEY application. 2. Select READ SHOWINGS from the eKEY menu. 3. Select Read. If your PDA is inside the eKEY shell, select Read Showings from the submenu. 4. Enter the shackle code for the KeyBox and select OK or press Enter on the shell. 5.
54 eKEY User Manual The KeyBox showing activity displays. Select an individual record to view detailed information for the showing (Figure 24). Figure 24. KeyBox showing activity details KIM voice access If you do not have access to the Internet, you can request a showing activity report through KIM voice access. The KeyBox serial number and shackle code are required when you request the report. To request an activity report from KIM: 1. Call KIM at 888-968-4032. 2. Enter your three-digit area code. 3.
Chapter 4 Showing activity eDATA If you have eKEY Professional service, the eDATA application lets you view showing activity on your PDA for each KeyBox in your inventory. Showing activity for the previous seven days is displayed in eDATA. To reduce the number of days of activity delivered to your PDA, log on to the KIM website and click the Showing Activity link in the left-hand column. Click Configure, select a new number from the Showing Frequency dropdown list, then click Save.
56 eKEY User Manual You can sort the list by KeyBox ID number or showing date. On PDAs with the Palm OS, tap the dropdown menu next to Sort By to change the sort option. In the Windows Mobile OS, go to Options | Sort by. Windows Mobile also lets you change the columns displayed by going to Options | View by. 3. Select an individual record to display detailed showing information. The address is displayed if you assigned a listing ID to the KeyBox when you added it to your inventory.
Chapter 5 MLS data This chapter explains how to view MLS data on your PDA, including searching for and viewing listings, creating client profiles, accessing the agent roster, and viewing messages. In this chapter: Listing and MLS data . . . . . . . . . . . . . . . . . . . Listings . . . . . . . . . . . . . . . . . . . . . . . . . . . Client profiles . . . . . . . . . . . . . . . . . . . . . . Roster . . . . . . . . . . . . . . . . . . . . . . . . . . . . Messages. . . . . . . . . . . . . . . . . . . . . .
58 eKEY User Manual Listing and MLS data If you have eKEY Professional service, the eDATA application (Figure 26) lets you do the following: • • • • • search for and view current MLS listings, including personal listings and HotSheet information; create client profiles and view matching listings; view the MLS agent roster; view KeyBox showing activity; and view messages from you association/MLS, your broker office, and GE Security.
Chapter 5 MLS data If you have eKEY Basic service, you can only use the eDATA application to view messages. Contact your association/MLS if you would like to change your service level. Listings The listings delivered to your PDA are defined when you establish your market area at the KIM website. See Market area on page 12 of Chapter 1 for more information. To view listings, select LISTINGS from the eDATA menu. The Listings Selection screen (Figure 27) displays five options for viewing listings. Figure 27.
60 eKEY User Manual Figure 28. Custom search screen Address search. The Address Search option allows you to search for listings by address. To perform an address search, select ADDRESS SEARCH from the Listings Selection menu. In the Address Search screen (Figure 29), enter all or part of the address, then select Search. Figure 29.
Chapter 5 MLS data MLS ID Search. The MLS ID Search option allows you to search for listings by MLS ID number. To perform an MLS ID search, select MLS ID SEARCH from the Listings Selection menu. In the MLS Search screen (Figure 30), enter the listing’s MLS ID number, then select Search. Figure 30. MLS Search screen Personal Listings. You can view your personal listings by selecting PERSONAL LISTINGS in the Listings Selection menu. HotSheet Listings.
62 eKEY User Manual When you view listings, the Results screen (Figure 31) displays up to the first ten (Palm OS) or twelve (Windows Mobile OS) listings that meet your search criteria. HotSheet listings appear in bold type. Use the scroll bar to scroll through the listings. Figure 31. Results screen To sort listings, select Sort By and use the dropdown menus to select your sort criteria (Figure 32). Figure 32.
Chapter 5 MLS data Select an individual record to view detailed information about the listing (Figure 33), and use the scroll bar to scroll through the listing details. If a field is highlighted in red, the listing is a HotSheet listing that has recently changed. Figure 33. Listing details screen To display the listing agent’s roster information on a Palm device, tap the arrow button next to the Agent field. On a Windows Mobile PDA, select the agent’s name.
64 eKEY User Manual If you’ve downloaded the appropriate county maps using the Mapopolis application, you can display a map of the listing location (Figure 34). On a Palm device, tap the arrow next to the address field in the listing record. On a Windows Mobile PDA, simply select the address. See Mapopolis on page 14 of Chapter 1 for information on downloading maps. Figure 34.
Chapter 5 MLS data Client profiles The eDATA application lets you create and save custom searches based on a profile that matches a client’s specific preferences. To create a client profile: 1. Select CLIENTS from the eDATA menu. 2. Select New. 3. Select fields to enter the client profile information (Figure 35). You can also enter notes in the profile. Figure 35. Edit Profile screen 4. On Palm PDA, tap OK when you are finished. On a Windows Mobile device, select Done.
66 eKEY User Manual Roster The eDATA application provides you with a roster of the members in your association/MLS. When you perform your first manual eSYNC using the UPDATE KEY & MLS option, the entire roster is downloaded to your PDA. Changes to roster data are downloaded with each subsequent eSYNC. To view the roster, select ROSTER from the eDATA menu. The Roster screen (Figure 36) displays your association/MLS agent roster.
Chapter 5 MLS data Messages The Messages option in the eDATA application displays messages delivered to your PDA during eSYNC from your association/ MLS, your broker, or GE Security. To view messages, select MESSAGES from the eDATA menu. The Messages screen displays a list of messages received during the last eSYNC. Select a record to view the entire message (Figure 37). Figure 37.
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Chapter 6 Support This chapter provides information to help you troubleshoot problems and contact technical support in case you need assistance with your Supra software. In this chapter: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . 70 Technical support . . . . . . . . . . . . . . . . . . . . . .
70 eKEY User Manual Troubleshooting The eKEY application stores the 20 most recent errors that have occurred. To view the Error Log, open the eKEY application and select TROUBLESHOOTING from the main menu. In the Troubleshooting screen, the Error Log tab displays a list of errors (Figure 38). Tap an error record to view the error details, including how to troubleshoot it. Figure 38. Error log tab and Error Details screen The Key Info tab of the Troubleshooting screen displays your eKEY serial number.
Chapter 6 Support Technical support If you need assistance troubleshooting your Supra software, technical support is available from 5 a.m. to 7 p.m. Pacific Time, seven days a week. Table 1. Technical support contact information Website http://www.supraekey.com E-mail suprasupport@ge.com Telephone 877.699.6787 Fax 503.589.8677 Note: Please have your PDA ready before calling for technical support.
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73 Index A access hours .......................................... 43 accessing KeyBoxes ............................. 34 adding KeyBoxes .................................. 40 address search ....................................... 60 error log .................................................70 eSYNC ..................................................20 automatic ..........................................27 connection methods...........................21 connection settings............................
74 eKEY User Manual L S listings ................................................... 59 shackle ...................................................38 address search .................................. 60 custom search ................................... 59 HotSheet ........................................... 61 MLS ID search.................................. 61 personal ............................................ 61 showing activity ....................................46 M activity reports ........
