Use and Care Manual

49-4000218 Rev 1 19
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Cause What To Do
Start status
indicator light
flashing
The door was opened or the
cycle was interrupted.
Press the Start pad once and close the door within
4 seconds to start the dishwasher. Press and hold,
for 3 seconds, the Start pad a second time when the
dishwasher is running only if you wish to cancel the
cycle. If problem persists, call for service.
Dishwasher BEEPS
once every minute
(on some models)
This is a reminder that your
dishwasher door has been
left open during operation.
It will continue beeping
until you press Start and
close the door.
Press Start and close the door.
Beeping at the end
of the cycle (on
some models)
This is normal. Dishwasher
will beep twice at the end of
the cycle.
To turn off the double beep indicator (or re-activate it if
it was previously turned off), press the Heated Dry/Dry
Boost pad 7 times within 5 seconds. A triple beep will
sound to indicate the end-of-cycle beep option has been
turned on or off.
Dishes and flatware
not clean
Ultra-Fine Filter assembly
or Fine Filter is clogged
See the Care and Cleaning section.
Low inlet water temperature Make sure inlet water temperature is correct (see the
USING THE DISHWASHER section). Turn on the
hot water faucet nearest the dishwasher, let run until
the water temperature stops rising. Then start the
dishwasher and turn off the faucet. This ensures the
entering water is hot. Select Wash Temp Boost/High if
available.
Water pressure is
temporarily low
Turn on a faucet. Is water coming out more slowly
than usual? If so, wait until pressure is normal before
using your dishwasher. Normal water pressure to the
dishwasher should be 20-120 psi.
Air gap or disposer clogged Clean the air gap or flush the disposer.
High drain loop or air gap
not installed
Refer to the Installation Instructions for proper drain line
installation.
Improper rack loading Make sure large dishware does not block the detergent
dispenser or the wash arms. See the Loading section.
Poor performing detergent Use high quality detergents such as Cascade
®
Platinum™ ActionPacs™ or Finish
®
Quantum
®
Automatic Dishwashing Detergent.
Spots and filming
on glasses and
flatware
Extremely hard water Use high quality rinse agents such as Cascade
®
Platinum™ Power Dry™ Rinse Aid or
Finish
®
Jet-Dry
®
Rinse Aid to prevent spots and prevent new film
build-up.
If water is extremely hard, a softener may be required.
Low inlet water temperature Make sure water temperature is at least 120°F (49°C).
Overloading or improper
loading of the dishwasher
Load dishwasher as shown in the Loading section.
Old or damp powder
detergent
Make sure detergent is fresh. Use high quality detergents
such as
Cascade
®
Platinum™ ActionPacs™ or Finish
®
Quantum
®
Automatic Dishwashing Detergent.
Rinse agent dispenser
empty
Refill with high quality rinse agents such as Cascade
®
Platinum™ Power Dry™ Rinse Aid or Finish
®
Jet-Dry
®
Rinse Aid.
Too little or low performing
detergent
Make sure you use the proper amount of highly rated
detergent.