Instructions / Assembly
32 49-2001159 Rev. 0
Troubleshooting Tips ... %HIRUH\RXFDOOIRUVHUYLFH
Problem Possible Cause What To Do
Control knobs will not 
turn
Controls improperly set. To turn from the OFF position, push the knob in and then 
turn. The knob can only be turned in a counterclockwise 
direction. When the knob is at any other position, it can 
be turned in either direction without being pushed in.
Fan does not work The fan control knob is improperly set. Turn knob in clockwise direction to turn fan on.
Cord improperly connected or power 
turned off.
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Poor venting Clogged filter. Clean filter per instructions.
House too airtight. Open a window slightly to provide fresh air source.
Wall cap obstructed. 5HPRYHEORFNDJHIURPH[WHULRUZDOOFDS
Wall cap damper door stuck. &KHFNH[WHULRUZDOOFDSGDPSHUGRRUIRUIUHH
movement or obstruction.
Duct length exceeds recommended 100 
equivalent foot maximum.
Reduce number of elbows to simplify duct run.
Tiny scratches or metal 
marks (may appear as 
cracks) or abrasions on 
radiant cooktop glass 
surface
Incorrect cleaning methods being used. See the Cleaning the glass cooktop section.
Cookware with rough bottoms being 
used or coarse particles (salt or sand) 
are present between the cookware and 
the surface of the cooktop.
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scratches are not removable but will become less 
visible in time as a result of cleaning.
Cookware has been slid across the cooktop 
surface.
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Areas of discoloration 
or dark streaks on the 
cooktop
Improper cookware being used. Marks from aluminum and copper pans as well as 
mineral deposits from water or food can be removed 
with the cleaning cream.
Food spillovers not cleaned before next 
use.
See the Cleaning the Cooktop section.
Incorrect cleaning methods being used. 8VHUHFRPPHQGHGFOHDQLQJSURFHGXUHV
Hot sugar mixtures or 
plastic melted to the 
surface
Hot cooktop came into contact with these 
substances.
See the Glass surface —potential for permanent damage 
section in the Cleaning the Cooktop section.
Pitting (or indentation) 
of the cooktop
Hot sugar mixture spilled or plastic melted 
on the cooktop.
Call a qualified technician for replacement.
TROUBLESHOOTING TIPS










