Use and Care Manual

49-2001135 Rev. 0 21
TROUBLESHOOTING TIPS
Troubleshooting Tips ... %HIRUH\RXFDOOIRUVHUYLFH
Problem Possible Cause What To Do
Precision Cooking button
beeps error tone when
pressed one time
There is no precision cooking device paired,
so you are unable to start a precision
cooking mode.
Connect a precision cooking device.
Pan won't pair or activate
when tapping handle
Tapping force is too light. 'RXEOHWDSWKHSDQZLWKILUPWDSVRUNQRFN
on the black plastic endcap.
Battery in pan is low or dead. Replace AAA battery, installing with positive
end out of handle.
Using different pan hardware. Check that your pan has a black endcap that
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with an oval module reading "Hestan Cue
®
"
will not work with GEA appliances.
Experiencing performance
or minor technical issues
including seeing 20°F or
100°F as set temperature
Old unit or pan software. Connect your unit to the SmartHQ app and
update unit software. Connect your unit and
pan to the Hestan Smart Cooking app and
update pan software.
The unit cancelled my
precision cooking mode
Battery in device is low or dead. Replace AAA battery in pan, or charge probe.
Old unit or pan software. Connect your unit to the SmartHQ app and
update unit software. Connect your unit and
pan to the Hestan Smart Cooking app and
update pan software.
Your precision cooking device has gone out
of range.
This could indicate a problem with the device.
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device manufacturer.
Your precision cooking device had a
computation malfunction.
The unit lost communication with your
precision cooking device.
This could indicate a problem with the device
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contact the device or unit manufacturer.
Some cooking techniques and set
temperatures in combination may trigger a
fault in the temperature sensing algorithm.
Re-start the precision cooking mode and if
problem persists under the same conditions
but is not consistent in other use cases,
contact the unit manufacturer.
Unable to reach set
temperature in Precision
Cooking Mode
Boiling water or cooking liquid based
foods at high temperatures will result
in temperature stalls close to the set
temperature.
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sautéing, and searing when using Hestan Cue
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temperatures between 100-200° F for slow
cooking, simmering, and advanced cooking
techniques like Sous Vide.