Use and Care Guide

32 49-2000867 Rev. 2
Troubleshooting Tips ... Before you call for service
Problem Possible Cause What To Do
Unable to set cook time or
delay time
You forgot to enter a cooking mode first. See the Options section
Oven racks are difficult to
slide
The shiny, silver-colored racks were
cleaned in a self-clean cycle.
Apply a small amount of vegetable oil to a paper towel and
wipe the edges of the oven racks with the paper towel. Do
not spray with Pam
®
or other lubricant sprays.
Drawer does not slide
smoothly or drags
The drawer is out of alignment. Fully extend the drawer and push it all the way in See the
Care and cleaning of the range section.
Drawer is over-loaded or load is
unbalanced.
Reduce weight. Redistribute drawer contents.
Steam from the vent When using the ovens, it is normal to see
steam coming out of the oven vents. As
the number of racks or amount of food
being cooked increases, the amount of
visible steam will increase.
This is normal.
Water remaining on oven
floor after Steam Clean
cycle
This is normal. Remove any remaining water with a dry cloth or sponge.
Display prompts for Probe
Temperature
This is reminding you to enter a probe
temperature after plugging in the probe.
Enter a probe temperature.
Oven will not work remotely Router issues, no wireless signal, etc. For assistance with oven wireless network connectivity, please
call 1-800-220-6899.
Oven is not connected.
Remote enable is off Turn remote enable on (see Special Features section of this
manual)
TROUBLESHOOTING TIPS