User manual

TROUBLESHOOTING

The power LED is continuously blinking.

• First, disconnect all input and output A/V devices from the Scaler, then reset it by

removing the power for several seconds. If the problem persists, try performing a

software upgrade (see Appendix A, page 27).

• Note that the power LED blinks when it receives an infrared signal. This is normal

behavior that happens when a button is pressed on the IR Remote.

The power LED blinks and the menu is changed when an IR remote from another product

in the A/V system is used.

• When the IR channel used by the Scaler is used by another piece of equipment

nearby, malfunctions can occur. The Scaler’s IR channel should be changed

within the OSD menu. One of up to four choices can be made. It will also be

necessary to change the IR channel on the Remote by manipulating the DIP

switches inside the battery compartment (see page 9).

The Scaler outputs a blank screen when there is a valid SDI source connected.

• Is the current input format supported by the Scaler? See the supported input formats

table. Try to push the source button to change the SDI input selected.

• Make sure that the cables are connected correctly for the format type being used. If

using a Dual-Link SDI source, make sure that the link conﬁ guration is set properly

within the OSD menu system. You can also enable the Auto-Detect function.

The OSD cannot be displayed; the screen is black.

• Push the MENU button on the remote. The Scaler power LED should blink; if it

does not, then it is likely that the Scaler and Remote are not communicating. See

troubleshooting for the Remote.

• Try to reset the Scaler by removing power and applying it again. The output format

might not be supported by the monitor. Push the remote output button and verify that

the power LED blinks while you push the button. Wait 30 seconds. If nothing happens,

push the MENU button and wait for the OSD (repeat if necessary). If none of these

procedures produce results, restore the default factory conﬁ guration by pushing the

following sequence of keys on the IR remote: LEFT RIGHT and OK.

The output color and picture are not correct.

• Have you connected a valid SDI input source and have you selected the correct link

conﬁ guration in the OSD Menu? Connect the SDI input ﬁ rst, then enter the OSD and

select the appropriate link type.

The input format is not detected correctly.

• Verify all connections ﬁ rst. If using a dual-link input source, make sure that the two

SDI input cables 1 & 2 are connected properly to the ﬁ rst and second SDI input ports

on the rear of the Scaler. Also, verify that the SDI input is connected on an SDI signal

input jack and not a loop out (monitoring connector) and that the Scaler is aware of the

conﬁ guration type (link conﬁ guration menu) Also try to reset the Scaler and the SDI

input source.

Troubleshooting Tips