User's Manual

Appendix A:
Troubleshooting
Overview
This chapter covers some common problems that may be encountered while using the Wireless
Device and some possible solutions to them. If you follow the suggested steps and the Wireless
Device still does not function properly, contact your dealer for further advice.
General Problems
Problem 1:
Can't connect to the Wireless Device to configure it.
Solution 1:
Check the following:
• The Wireless Device is properly installed, LAN connections are OK,
and it is powered ON.
• Ensure that your PC and the Wireless Device are on the same network
segment. (If you don't have a device, this must be the case.)
• If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
• If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 10.10.10.1 to 10.10.10.253 and thus
compatible with the Wireless Device's default IP Address of
10.10.10.254.
Also, the Network Mask should be set to 255.255.255.0 to match the
Wireless Device.
In Windows, you can check these settings by using Control Panel-
Network to check the Properties for the TCP/IP protocol.
Internet Access
Problem 1:
When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following troubleshooting
steps.
• Check if other PCs work. If they do, ensure that your PCs IP settings are
correct. If using a Fixed (Static) IP Address, check the Network Mask,
Default gateway and DNS as well as the IP Address.
• If the PCs are configured correctly, but still not working, check the
Wireless Device. Ensure that it is connected and ON. Connect to it and
check its settings. (If you can't connect to it, check the LAN and power
connections.)
• If the Wireless Device is configured correctly, check your Internet
connection (DSL/Cable modem etc) to see that it is working correctly.
Problem 2:
Some applications do not run properly when using the Wireless Device.
Solution 2: The Wireless Device processes the data passing through it, so it is not
transparent.
Use the Special Applications feature to allow the use of Internet
applications, which do not function correctly. If this does solve the problem
you can use the DMZ function. This should work with almost every
application, but:
• It is a security risk, since the firewall is disabled.
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