2005 Owner’s Manual
Introduction CONTENTS About this Manual ........................................................................2 Cautions, Warnings and Notes ....................................................
Introduction ABOUT THIS MANUAL Thank you for purchasing your GEM. Your vehicle is designed to operate exclusively on battery power. It is an emission free vehicle. The ideal application for a battery-powered vehicle occurs when the daily driving pattern is predictable and the distance is short. Customer safety and satisfaction is of genuine concern to GEM. For this reason, we have supplied you with this Owner’s Manual designed to acquaint you with the proper and safe use of your GEM vehicle.
Introduction If questions arise after reading the manual, contact GEM Customer Service at 1-866-764-0616. Please have your Vehicle Identification Number (VIN) and date of purchase information available. NOTE: All information and specifications in this Owner’s Manual are current at the time of printing. However, due to GEM’s policy of continuous product developm2ent, we reserve the right to make changes, at any time, without written notice or obligation.
Vehicle Identification and Specifications CONTENTS Vehicle Information ......................................................................5 General Specifications .................................................................
Vehicle Identification and Specifications VEHICLE INFORMATION 1 Figure 1 - VIN/Certification Label Location 0001 0023 For both the two and four-passenger model vehicles, the vehicle identification number (VIN) can be found on the VIN/Certification Label, located on the left rear, inside portion of the vehicle roof panel. The VIN indicates the model year, the model type and the serial number of the vehicle. NOTE: Be sure to record the Vehicle Identification Number in the space provided.
Vehicle Identification and Specifications GENERAL SPECIFICATIONS GEM e2 Specifications Motor: Transmission: Speed Control: Tire: Battery Pack: Secondary Power Supply: On Board Charger: Width: Length: Height: Turning Radius: Wheelbase: Curb Weight: GVW: 72-volt shunt GE motor Front wheel drive direct couple Dana Spicer differential GE solid state controller with: * Motor thermal protection * Battery under-voltage protection * Regenerative brakes * Top speed regulation 10” Two-ply street and turf rated tires
Vehicle Identification and Specifications GENERAL SPECIFICATIONS GEM e4 Specifications Motor: Transmission: Speed Control: Tire: Battery Pack: Secondary Power Supply: On Board Charger: Width: Length: Height: Turning Radius: Wheelbase: Curb Weight: GVW: 72-volt shunt GE motor Front wheel drive direct couple Dana Spicer differential GE solid state controller with: * Motor thermal protection * Battery under-voltage protection * Regenerative brakes * Top speed regulation 12” Two-ply street rated tires Six 12-v
Vehicle Identification and Specifications GENERAL SPECIFICATIONS GEM eS Specifications Motor: Transmission: Speed Control: Tire: Battery Pack: Secondary Power Supply: On Board Charger: Width: Length: Height: Turning Radius: Wheelbase: Curb Weight: GVW: 72-volt shunt GE motor Front wheel drive direct couple Dana Spicer differential GE solid state controller with: * Motor thermal protection * Battery under-voltage protection * Regenerative brakes * Top speed regulation 12” Two-ply street rated tires Six 12-v
Vehicle Identification and Specifications GENERAL SPECIFICATIONS GEM eL Specifications Motor: Transmission: Speed Control: Tire: Battery Pack: Secondary Power Supply: On Board Charger: Width: Length: Height: Turning Radius: Wheelbase: Curb Weight: GVW: 72-volt shunt GE motor Front wheel drive direct couple Dana Spicer differential GE solid state controller with: * Motor thermal protection * Battery under-voltage protection * Regenerative brakes * Top speed regulation 12” Two-ply street rated tires Six 12-v
Things to Know Before You Operate Your Vehicle CONTENTS Driving and Alcohol .................................................................... 11 Safety Information ......................................................................
Things to Know Before You Operate Your Vehicle DRIVING AND ALCOHOL Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, or use public transportation. WARNING! Driving after drinking alcohol can lead to an accident.
Things to Know Before You Operate Your Vehicle SAFETY INFORMATION WARNING! Your vehicle is battery powered. Handled improperly, batteries can be dangerous. Follow the precautions provided on pages 12-13 during charging operations to avoid personal injury or damage to electrical components in the vehicle. • • • • Read the Owner’s Manual before operating this vehicle. Charge batteries in a well-ventilated area only. Keep children away from the batteries during charging.
Things to Know Before You Operate Your Vehicle • Batteries contain acid, which causes severe burns. If battery fluid is on your skin, flush the affected areas with water for at least 15 minutes and then seek medical assistance. • Internal contact: Get medical assistance as soon as possible. • Contact with eyes: Flush with water and get medical assistance as soon as possible. While you are being driven to get medical assistance, continue to rinse your eyes by using a sponge or soft cloth saturated with water.
Understanding the Features of Your Vehicle CONTENTS Instrument Pod...........................................................................15 Windshield Wiper .......................................................................27 Foot Controls .............................................................................28 Parking Brake ............................................................................29 Main Disconnect Switch ........................................................
Understanding the Features of Your Vehicle INSTRUMENT POD 1 3 4 6 5 2 Figure 2 - Instrument Pod 1. 2. 3. 4. 5. 6. Turn Signal/Windshield Wiper/Horn Lever Trip/Odometer Switch Headlight Switch Vehicle Direction Switch Key Switch LCD Display NOTE: Further explanation of these vehicle features are found on the next few pages.
Understanding the Features of Your Vehicle Turn Signal/Windshield Wiper/Horn Lever Figure 3 - Turn Signal Lever The turn signal lever is multi-functional, controlling the turn signals, horn and wiper. Figure 3 illustrates how to activate the different functions. Turn Signal For a left turn, move the lever down until it clicks. For a right turn, move the lever up until it clicks. CAUTION! The turn signal lever is not self-canceling.
Understanding the Features of Your Vehicle Horn Press the turn signal lever inward, toward the instrument pod to activate the horn. Windshield Wiper Press the turn signal lever towards the steering wheel to turn on the windshield wiper. Pull the turn signal lever away from the steering whell to turn off.
Understanding the Features of Your Vehicle Headlight Switch This switch turns the headlights and rear running lights on and off. Vehicle Direction Switch Drive High With the key turned on and “High” selected, pushing down on the accelerator pedal will move the vehicle in a forward direction with the speed range of 0-25 mph. This mode refers to “APPROVED TRAFFIC” routes based on Low Speed Vehicle (LSV) regulations for your area.
Understanding the Features of Your Vehicle CAUTION! Always bring the vehicle to a complete stop before changing the position of the vehicle direction switch. Key Switch When the key is in the “ON” position (turned clockwise), the display will light up and all accessories may be turned on. When the key is in the “OFF” position, the car will not drive but accessories and lights will remain on for approximately 20 seconds. CAUTION! Do not leave the key in the “ON” position when not in use.
Understanding the Features of Your Vehicle LCD Display P A O B C D E F G N H L M I J K Figure 4 - LCD Display GEM Owner’s Manual - Page 20
Understanding the Features of Your Vehicle LCD Display A B C D E F G H I J K L M N O P Indicators LEFT TURN BRAKE FAILURE WARNING HIGH MOTOR TEMPERATURE WARNING ODOMETER / TRIPMETER CHARGER CONNECTED STATE OF CHARGE CURRENT LIMITING MODE SEAT BELT WARNING REVERSE DRIVE LOW DRIVE HIGH NOT USED HEADLIGHTS SERVICE RIGHT TURN SPEEDOMETER / ERROR CODE NOTE: These indicators are defnined on the next several pages.
Understanding the Features of Your Vehicle Turn Signals The blinking turn signal arrows correspond to the direction of the turn signal lever. Brake Failure Warning If the brake warning icon is lit, there may be a problem with your braking system. It could be an indication of the following. • Low brake fluid • Air in the brake system WARNING! Have your brakes checked immediately by a trained service person if the brake failure warning indicator is lit.
Understanding the Features of Your Vehicle CAUTION! If the high motor temperature warning indicator is lit, pull over and park the vehicle in a cool location as soon as possible. Wait until motor temperature is reduced and the high motor temperature icon turns off to drive. If this condition persists, contact your service provider. Odometer/Tripmeter The odometer indicates the total distance the vehicle has been driven. This is useful in keeping a record for maintenance.
Understanding the Features of Your Vehicle Charger Connected The charger connected icon and state of charge gauge turns on approximately 8-10 seconds after the extension cord is plugged in. After charging is done, both indicators remain lit. To know if the charge is complete, all ten bars on the state of charge should be lit. If both the charger connected and state of charge are not lit, the charger may not be charging. If this occurs, make sure the disconnect switch is in the “ON” position.
Understanding the Features of Your Vehicle Current Limiting Mode The current limiting mode is designed to protect the batteries and motor. If the current limiting mode icon is lit, it is an indication of one of the following issues. Battery Pack Over-Voltage Battery over-voltage typically occurs when the vehicle is descending down hills after being fully charged. During descent, the regen mode is activated, which returns current to the battery by using the motor as a generator.
Understanding the Features of Your Vehicle Seat Belt The seat belt icon reminds you to fasten your seatbelt. The icon remains on for 45 seconds. Drive High/Low/Reverse The drive High/Low/Reverse corresponds to the position of the vehicle direction switch. More information regarding this switch can be found on pages 18. Service If the Service icon is lit, an error code will be displayed at the speedometer location. See page 44 for a description and explanation of common error codes.
Understanding the Features of Your Vehicle WINDSHIELD WIPER NOTE: Operation of the windshield wiper is interrupted should the current draw from the wiper motor become too high. This typically occurs when the wiper is dragging on a dry window. The interruption will usually only last a few seconds. 1 Figure 5- Windshield Wiper 1. Wiper Blade and Arm CAUTION! A damaged or worn wiper blade may reduce vision and prevent you from seeing well enough to drive safely. A worn blade could damage windshield glass.
Understanding the Features of Your Vehicle FOOT CONTROLS 2 1 1. Brake Pedal 2. Accelerator Pedal Figure 6 - Foot Controls Brake Pedal The foot brake pedal (Figure 6) is located on the floor to the left of the accelerator pedal. To slow or stop the vehicle, firmly press the foot brake pedal. Accelerator Pedal The accelerator pedal (Figure 6), is located on the floor, close to the center of the vehicle and is used to control your speed. Pressing down on the pedal will increase speed.
Understanding the Features of Your Vehicle PARKING BRAKE 1 Figure 7 - Parking Brake (Two Passenger) 2 Figure 8 - Parking Brake (Four Passenger) GEM Owner’s Manual - Page 29
Understanding the Features of Your Vehicle 1. Parking Brake (Two Passenger) 2. Parking Brake (Four Passenger) The parking brake is located to the right of the driver. To apply the parking brake, lift the handle. To release, press the button on the end of the handle and lower it. A warning will sound whenever you turn the key switch to the “OFF” position and have not applied the parking brake. NOTE: The parking brake is adjustable and should be checked periodically by a trained service technician.
Understanding the Features of Your Vehicle MAIN DISCONNECT SWITCH 1 Figure 9 - Main Disconnect Switch The main disconnect switch (Figure 9), is inside the fuse access panel on the lower dash. The switch is clearly labeled ON and OFF. The switch is intended to provide an easy way to disconnect all power to the vehicle during long-term storage. After disconnect is turned off, some power may still be in the system until all capacitors have drained.
Understanding the Features of Your Vehicle SEAT BELTS 3 3 1 1 2 2 Figure 10 - Seat Belts (Bench Seat) Figure 11 - Seat Belts (Bucket Seats) 1. Belt 2. Latch 3. Buckle GEM is equipped with seat belts for both driver and passengers.
Understanding the Features of Your Vehicle Research has shown that seat belts save lives. Seat belts can reduce the seriousness of injuries in a single vehicle accident. Some of the worst injuries happen when people are thrown from the vehicle. Seat belts provide protection from that, and they reduce the risk of injury caused by striking the inside of the vehicle. Everyone needs to buckle up all the time, including short trips. WARNING! • Wearing a seat belt incorrectly is dangerous.
Understanding the Features of Your Vehicle Proper Use Of Your Seat Lap and Shoulder Belt 1. Enter the vehicle and sit back. 2. The seat belt latch plate is above the back of your seat. Grasp the latch plate and pull out the belt. Slide the latch plate up the webbing as far as necessary to make the belt go around your lap. 3. When the belt is long enough to fit, insert the latch plate into the buckle until you hear a click.
Understanding the Features of Your Vehicle 6. To release the belt, push the red button on the buckle. If necessary, slide the latch plate down the webbing to allow it to retract fully. WARNING! • A belt that is buckled into the wrong buckle will not protect you properly. The lap portion could ride too high on your body, possibly causing internal injuries. Always buckle your belt into the buckle nearest you. • A belt that is too loose will not protect you as well.
Understanding the Features of Your Vehicle WARNING! A frayed or torn belt could rip apart in a collision and leave you with no protection. Inspect the belt system periodically, checking for cuts, frays, or loose parts. Damaged parts must be replaced immediately. Do not disassemble or modify the system. Seat belt assemblies must be replaced after an accident if they have been damaged.
Understanding the Features of Your Vehicle CONVENIENCE ITEMS Seat Adjustment - 4 Passenger Only The front seats on the 4 passenger models are equipped with manual seat adjustments. The seat adjustment handle is directly under the front of the seat. Move the handle to the side and move the seat to the desired position. Using body pressure, move forward and rearward on the seat to assure the seat adjusters have latched. 1 Figure 12 - Seat Adjustment Handle 1.
Understanding the Features of Your Vehicle Upper Dash 2 3 1 4 1. Cup Holder 2. Glove Box Door 3. Package Tray 4. Glove Box Key Figure 13 - Upper Dash The glove box (Figure 13), is located on the top center of the upper dash and is equipped with a lock to protect against theft or damage. The upper dash also contains a package tray and four cup holder locations.
Understanding the Features of Your Vehicle WARNING! Drinking alcohol can seriously impair your ability to operate this vehicle. CAUTION! Liquids can damage electrical components and the circuit board. Handle liquids with care. Do not spray water directly into the upper or lower dash.
Understanding the Features of Your Vehicle Accessory Paks (Optional) 1 2 3 Figure 15 - Swivelpak 00010 TM Figure 16 - Linkspak TM 1. Release Handle 2. Pak Cover 3. Pak Cover Lock Paks are available from your dealer and they are interchangeable. CAUTION! Use only GEM approved Paks. Other Paks may cause damage to the Pak system or vehicle and will void warranty.
Understanding the Features of Your Vehicle The release handle is located at the rear of the vehicle between the taillights. To remove an installed Pak, or install a different one: 1. Empty Pak completely. 2. Steady the Pak to prevent it from falling. 3. Rotate the release handle clockwise to release the Pak. 4. Remove the Velcro safety strap. 5. Lift the empty Pak off the GEM. 6. Position the new Pak onto the brackets and apply the Velcro safety strap. 7. Push forward to engage lock.
Understanding the Features of Your Vehicle Accessory Plug (Optional) 1 Figure 17 - Accessory Plug 1. Accessory Plug Cover The optional accessory plug (Figure 17) is located on the lower dash, to the right of the fuse access panel. This plug will accept a standard automotive 12-volt accessory jack and is intended for moderately powered accessories such as a cellular phone. It or accessory plugs will not operate large current items such as cigarette lighters.
Operation and Maintenance CONTENTS Basic Operation .........................................................................44 What To Do In Emergencies ......................................................44 Basic Maintenance.....................................................................46 Care and Cleaning .....................................................................66 Vehicle Maintenance Schedule ..................................................
Operation and Maintenance BASIC OPERATION This is a basic list of how to operate the vehicle. 1. 2. 3. 4. 5. Make sure the disconnect switch is in the “ON” position. Turn key switch on. Fully release the parking brake. Move direction switch to desired position. Press accelerator pedal and go. WHAT TO DO IN EMERGENCIES Error Code Summary and Explanation Error codes are used in the control system to indicate conditions that prevent the vehicle from operating.
Operation and Maintenance NOTE: If any other codes are present, contact your GEM dealer or customer service for assistance. Transporting Your Vehicle The best way to transport your vehicle is in an enclosed trailer. If it is necessary to haul your vehicle on an open trailer, follow these guidelines: 1. Never haul your vehicle while the vehicle is facing rearward on the trailer. 2. With the vehicle facing forward, pull the trailer at speeds of 55 MPH or less. 3.
Operation and Maintenance BASIC MAINTENANCE WARNING! The main disconnect switch should be turned off before any vehicle maintenance is started. Battery Charging NOTE: THE TYPE OF BATTERIES USED IN THIS VEHICLE WILL PERFORM BETTER WHEN KEPT FULLY CHARGED. THEREFORE, WHENEVER POSSIBLE RECHARGE THE BATTERIES - NO MATTER WHAT THE STATE OF CHARGE. The GEM vehicle has a battery control and recharge system especially designed for electric vehicle usage.
Operation and Maintenance • New batteries will not perform to their fullest capacity until they have been discharged and recharged 20 to 30 times. Batteries should be fully charged before the first use of a new vehicle. • When recharging, it is preferable to have the battery pack at room temperature. Do not charge in direct sunlight, on hot pavement or at temperatures of 110°F or higher. • Batteries should be charged after each use.
Operation and Maintenance WARNING! • Battery fluid is a corrosive acid solution and can burn or even blind you. • Do not allow battery fluid to contact eyes, skin or clothing. If acid splashes in eyes or on the skin, flush the area immediately with large quantities of water. • Battery gas is flammable and explosive. Keep flame or sparks away from the battery or any other booster source. • Don’t allow cable clamps to touch each other.
Operation and Maintenance Battery Charger The battery pack should be charged whenever convenient and no matter what the state of charge. If no green bars are lit, the battery pack should be put on charge as soon as possible. A full recharge cycle (state of charge showing only 1 red bar) can take 8 hours or more. Most recharge cycles will be shorter. NOTE: Recharge cycles are always encouraged.
Operation and Maintenance Battery Charge Receptacle 1 Figure 18 - Charging Receptacle 1. Charging Receptacle The Battery Charge Receptacle (Figure 18), is located on the hood. It accepts a standard, 3 wire, grounded, extension cord and should not exceed the following: • • 12 gauge wire 50 feet in length 14 gauge wire 25 feet in length WARNING! Use the correct gauge extension cord as defined above. An incorrect gauge extension cord could result in fire or heat damage.
Operation and Maintenance Battery Care Your GEM vehicle is equipped with six 12-volt flooded or gel batteries. Both types are shown in Figure 19. 2 1 Figure 19 - Flooded and Gel batteries 1. Gel Battery 2. Flooded Battery CAUTION! Each vehicle is programmed at the factory for a particular battery type. Switching batteries can only be done by a GEM certified technician.
Operation and Maintenance Flooded Battery Fill Well Top of Battery Battery Plates 1 2 Figure 20 - Fill Wells of Flooded Battery 1. Bottom of Fill Well 2. Vent Cap The detailed view in Figure 20 shows the internal features of a fill well. Each battery contains two vent caps and six fill wells. In Figure 20, only one vent cap was removed to expose the fill wells.
Operation and Maintenance Two of the six batteries are located inside the short or long back bed, or the spat. Four are located under the bench seat. The bed and spat battery access covers are shown in Figures 21 and 22. Both covers can be removed by unscrewing four fasteners.
Operation and Maintenance Figure 22 - Spat battery access To keep batteries in good working condition, follow the maintenance schedule listed below and discussed on pages 55-56. Monthly Tasks 1. Check water level (flooded only) 2. Wash tops and terminals of batteries. 3. Check terminal connection 4. Check battery hold down bar to insure batteries are tightly secured 5. Check for worn insulation or frayed wires NOTE: For more information or if a problem exists, contact GEM Service.
Operation and Maintenance 1. The water level in the flooded batteries should be checked monthly. The level should be in between the battery plates and the bottom of the fill well (page 52). The battery plates should be visible when looking into the fill well. If not, use a flashlight. Add water only after charging unless the water level is below the top of the battery plates. In this case, add just enough water to cover the plates, charge then recheck the level.
Operation and Maintenance CAUTION! If battery cable terminals are damaged or corroded, they should be replaced or cleaned as necessary. Failure to do so may cause them to overheat during operation. 4. The hold down bars should be snug to keep batteries from moving while the vehicle is in motion, but not so tight as to crack or buckle the battery case. 5. Any worn insulation or frayed cables should be replaced immediately by a GEM certified technician. NOTE: After each use, the batteries should be charged.
Operation and Maintenance Battery Care During Storage To allow for extended storage time, your GEM vehicle has several features to enhance battery life. A fully charged vehicle can be safely stored (with the power key switch in the “OFF” position), for up to 10 days. It will lose some of its charge during this period. NOTE: To eliminate battery charge loss due to component current drain, the main disconnect switch must be turned off--- if the vehicle will be stored for more than 10 days.
Operation and Maintenance Brake Fluid Level 2 1 3 4 Figure 23 - Brake Fluid Reservoir 1. Reservoir 2. Cap 3. Maximum Level Mark 4. Minimum Level Mark The Brake Fluid Reservoir (Figure 23) is located under the hood, above and to the rear of the left front tire. The fluid level of your brake system is a very important safety component. You should check it according to the Vehicle Maintenance Schedule, by observing the side of the reservoir and noting its level.
Operation and Maintenance NOTE: The vehicle is equipped with a four-wheel hydraulic braking system. CAUTION! Use standard DOT3 brake fluid. Tires Proper tire inflation pressure is essential to the safe and satisfactory operation of your vehicle. Tire inflation pressures are provided on your vehicle’s VIN/Certification Label (Figure 1) and are also shown on the side of each tire. Three primary areas are affected by improper tire pressure. 1.
Operation and Maintenance 2. Economy Improper inflation pressures can cause uneven wear patterns to develop across the tire tread. These abnormal wear patterns will reduce tread life resulting in premature replacement. Under-inflation increases tire rollingresistance, resulting in lower vehicle range. 3. Ride Comfort and Vehicle Stability Proper tire inflation contributes to a comfortable ride. Over-inflation produces a jarring and uncomfortable ride.
Operation and Maintenance WARNING! • Do not use a tire size other than that specified on your vehicles tire label. • Improperly sized tires can cause vehicle components to wear out prematurely and may change your vehicles ride, handling, and steering behavior. In addition, it may affect the accuracy of your speedometer/odometer. Using tires sized other than specified on your vehicle’s tire label could cause you to lose control resulting in serious injury or death.
Operation and Maintenance Tire Changing and Jacking Points Figure 24 - Jacking and Tie Down Points In the event of a flat tire, GEM recommends using the GEM dealer network or GEM Customer Service to change it, because they have the proper equipment. Should you choose to change the tire yourself, you need to observe the following precautions: • Park the vehicle on a firm level surface; avoiding ice or slippery areas.
Operation and Maintenance • Set the parking brake and block both the front and rear of the tire diagonally opposite the jacking position. For example, if the right front tire is being changed, block the left rear wheel. • Use a small floor style jack, or low profile scissors jack only. • Jack the vehicle only from the side of the vehicle, on the main frame rail, at the point where the tub or floor panel support and the main frame rail are welded (Figure 24).
Operation and Maintenance Fuse Access Panel / Fuse Block The fuse block (Figure 25) is located inside the fuse access panel (Figure 26), which is on the lower dash. The ignition key opens the fuse access panel. To open, turn the key counterclockwise a quarter turn.
Operation and Maintenance A sticker is attached to the inside of the fuse access panel showing the function and amp rating of each fuse as shown in Figure 27. The “Spare” and “Heater Coil” fuses are used for accessories.
Operation and Maintenance Key Replacement To obtain an extra or replacement key for your vehicle please call Global Electric Motorcars, LLC at 1-866-764-0616. Please have your key code and VIN number ready. CARE AND CLEANING Cleaning the Windshield or Sun Roof Normal dust and dirt can be removed using a liquid household glass cleaner. Do not use abrasive cleaners on the windshield and sun roof, as they will cause scratches.
Operation and Maintenance Cleaning the Seats To clean the seats of your GEM vehicle, use warm water and rub with a clean, damp cloth to remove dirt. Substances such as tar, asphalt, and other soils will stain if not removed quickly. Use a clean cloth and solvent type vinyl cleaner and then wash the area thoroughly with a damp cloth and mild liquid detergent. Finish by rinsing with cool water. Cleaning the Interior Use mild liquid detergent and warm water to clean the interior.
Operation and Maintenance Protection From the Elements Covering your vehicle is optional, however, prolonged exposure to UV light may deteriorate the exterior and interior finish. Protecting the vehicle with a GEM custom vehicle cover or equivalent is recommended.
Warranties and Customer Service CONTENTS Warranties ..................................................................................70 Customer Assistance .................................................................75 Change of Address/Transfer of Warranty ...................................
Warranties and Customer Service WARRANTIES 12 Month-Factory Materials and Workmanship We warrant to the original consumer, purchaser, or lessee that your GEM will be free from defects in factory materials and workmanship under normal use and service for a period of twelve months from the date of sale, subject to the terms and provisions contained herein. The factory warranty for parts and labor shall include your GEM in its entirety.
Warranties and Customer Service NOTE: To qualify for warranty protection, the selling dealer must file the warranty registration information on the Internet site “GEMConnect” within ten days after purchase. If this is not on file, we will not honor your warranty claim. To obtain warranty service, you must contact the nearest GEM retailer and make your vehicle available for inspection and repair during the warranty period.
Warranties and Customer Service This Warranty shall not apply to damage or repair costs caused by: 1) Failures to operate, maintain, and service, as specified in the GEM Owner’s Manual. 2) Abuse, misuse, neglect, accident, collision, or operation other than the specified design, use and speed. 3) Alteration or repair outside of factory specifications. 4) Use of components, including batteries, not specified in the applicable owner’s manual or any damage avoidable with the proper use of specified GEM components.
Warranties and Customer Service There are no other expressed warranties on your GEM beyond those set forth herein, and no implied warranties of merchantability or fitness to the full extent allowed by law. GEM and its dealers shall not be liable for loss of use, inconvenience, lost time, commercial loss or any incidental, consequential or other damages.
Warranties and Customer Service GEM Business Hours 8am-5pm M-F CST 1-888-871-4367 Web Site: www.gemcar.com Some states do not allow the exclusion or limitation of incidental, consequential or other damages, or limitation on the length of an implied warranty, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which vary from state to state. NOTE: See your dealer to obtain a copy of a detailed warranty description.
Warranties and Customer Service CUSTOMER ASSISTANCE Prepare For Appointment If you’re having warranty work done, be sure to have the right papers with you. Have your warranty folder. All work to be performed may not be covered by the warranty, discuss additional charges with the service provider. Keep a maintenance log of your vehicle’s service history. This can often provide a clue to the current problem. Prepare A List Make a written list of your vehicle’s problems or the specific work you want done.
Warranties and Customer Service CHANGE OF ADDRESS/TRANSFER OF WARRANTY Change of Address/2nd Owner Address Please copy the form on page 77 and mail to GEM at the address below, so our warranty records can be kept current. Transfer of Factory Warranty/Onsite Please copy the form on page 78 and mail to GEM at the address below. Warranty will transfer upon completion of this form. Our Warranty Department can assist you in maintaining your new vehicle.
Warranties and Customer Service CHANGE OF ADDRESS FORM / 2ND OWNER ADDRESS FORM |__|__|__|__|__|__|__|__|__|__|__|__|__|__|__|__|__| Vehicle Identification Number (See Vehicle Identification and Specifications section) _________________________________________________ Last Name _________________________________________________ First Name _________________________________________________ Street Address _________________________________________________ City State Zip Code _______________________________
Warranties and Customer Service TRANSFER OF FACTORY WARRANTY / ONSITE (Transfer remainder of factory warranty 1 year from original date of sale) |__|__|__|__|__|__|__|__|__|__|__|__|__|__|__|__|__| Vehicle Identification Number (See Vehicle Identification and Specifications section) New Owner Informatin _________________________________________________ Last Name _________________________________________________ First Name _________________________________________________ Street Address _________________
Word Index CONTENTS Word Index .................................................................................
Word Index About This ManualL, 2-3 Accelerator Pedal, 28 Accessory Plug, 42 Alcohol, 11, 39 Basketpak, 37 Basic Operation, 44 Basic Maintenance, 46-66 Battery, 12,-13, 46-57 Battery Access, 53-54 Battery Care, 51-57 Brake Fluid Level, 58-59 Brake Failure Indicator, 20-22 Brake Pedal, 28 Care and Cleaning, 66-68 Caution, 3, 16, 19, 23, 27, 30, 34, 36, 39-41, 45, 48-49, 51, 55-57, 59, 63, 66-67 Cautions, Warnings, and Notes, 3 Certification Label, 5 Change of Address or New Owner Forms, 76-78 Charge Receptacle
Word Index Key, 5, 66 LCD Display, 20-26 Left Turn Signal Indicator, 20-22 Maintenance, 44-68 Maintenance Schedule, 68 Main Disconnect Switch, 31 Motor, 6-9, 22-23 New Owner Registration, 76-78 Odometer, 23 Paks, 40-41 Parking Brake, 29-30 Right Turn Signal Indicator, 20-22 Safety Information, 12-13 Seat Adjustment, 37 Seat Belts, 20-21, 26, 32-36 Service Indicator, 20-21, 26 Shoulder/Lap Belt, 32-36 Speedometer, 20-21, 23 Specifications, 6-9 State of Charge, 20-21, 24 Tire or Tires, 6-9, 59-61 Transmission,
Notes GEM Owner’s Manual - Page 82
Notes GEM Owner’s Manual - Page 83
1301 39th Street NW, Suite 2 ■ Fargo, ND 58102 Customer Service: 866.764.0616 www.gemcar.
