User's Guide

16
To turn on Airplane mode:
1. From the Home screen, tap MORE.
2. Flick down the menu to locate Airplane Mode.
3. Tap Airplane mode to switch it on.
Troubleshooting
If you have any problems, have a look at the following troubleshooting topics. If you are not able to fix the
problem, contact your care provider or ResMed. Do not try to open the device.
General Issues
Problem/possible cause
Solution
Air is leaking from around my mask
Mask may be fitted incorrectly.
Make sure your mask is fitted correctly. See your mask user guide for
fitting instructions, run the mask fit function or refer to the Mask Fit video
in the app.
I am getting a dry or blocked nose
Humidity level may be set too low.
Increase the Humidity Level.
I am getting droplets of water on my nose, in the mask and air tubing
Humidity level may be set too high.
Decrease the Humidity Level.
Tube temperature may be too low.
Increase the Tube Temperature.
My mouth is very dry and uncomfortable
Air may be escaping through your mouth. You may need a chin strap to keep your mouth closed or a full face mask.
My screen is black
Power may not be connected. Connect the AC adaptor and make sure the plug is fully inserted.
My humidifier tub is leaking
Humidifier tub may not be assembled correctly. Check for damage and reassemble the humidifier tub correctly.
Humidifier tub may be damaged or cracked. Contact your care provider for a replacement.
My therapy data has not been sent to my care provider
Wireless coverage may be poor/The no wireless
connection icon is displayed on the top right of
the screen.
Make sure that the device is placed where there is coverage (ie, on your
bedside table, not in a drawer or on the floor).
The wireless signal strength icon indicates good coverage when all
bars are displayed, and poor coverage when fewer bars are displayed.
Device may be in Airplane Mode.
Turn off Airplane Mode.
Data transfer is not enabled for your device. Talk to your care provider about your settings.
SmartStart is enabled, but the device does not automatically start when I breathe into the mask
Breath is not deep enough to trigger SmartStart To start therapy, take a deep breath in and out through the mask, before
breathing normally.
Press the Start/Stop button located on top of the device.
There is excessive leak Adjust the mask and headgear
Air tubing may not be connected properly. Connect firmly at both ends.