Gemalto Document Reader AT9000 MK2 User Guide Document: DT-01898 Version: D Date: August 2017
Document Reader AT9000 MK2 User Guide Introduction Important Notices By using the Gemalto Document Reader AT9000 MK2 product range (the “Product”), you (the “User”), agree to be bound by the following terms and conditions. Because use of the Product varies widely and is beyond the control of Gemalto the user is responsible for determining whether the Gemalto Product is fit for a particular purpose and suitable for user’s application.
Document Reader AT9000 MK2 User Guide Introduction Preface This user guide describes the features and functions of the Gemalto Document Reader AT9000 MK2 (PV60-xx-xx-xx). Revision History Version Date Description A Feb 27, 2013 Release version B June 2015 Updated contact info C Feb.
Document Reader AT9000 MK2 User Guide Introduction NO MODIFICATIONS. Modifications to this device shall not be made without the written consent of Gemalto. Unauthorized modifications may void the authority granted under FCC Rules permitting the operation of this device. Product Labelling U.S. Pat. Nos. 6,019,287 and 6,611,612 IC: 22832-PR01517 FCC ID: MESPR01517 FCC Labelling This device complies with Part 15 of the FCC Rules.
Document Reader AT9000 MK2 User Guide Introduction Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Document Reader AT9000 MK2 User Guide Introduction Important Safety Information This manual contains important information regarding the operation of the Gemalto AT9000 MK2 Full Page Reader. For the safe and reliable operation of the readers, all users must ensure that they are familiar with and fully understand all instructions contained herein. Indicates a hazardous situation which, if not avoided, could result in death or serious injury.
Document Reader AT9000 MK2 User Guide Introduction Table of Contents Electromagnetic Compatibility (EMC) .................................................................................................................................. 3 FCC/Canada Radio Frequency Rules and Regulations ...................................................................................................... 3 Disposal - European Directive 2002/96/EC .............................................................................
Document Reader AT9000 MK2 User Guide Introduction 1. Introduction The Gemalto AT9000 MK2 Full Page Readers are intelligent, Optical Character Recognition (OCR), fullimage capture and Radio Frequency IDentification (RFID) devices that provide automated data capture from a variety of personal identification documents, including ePassports, passports, visas and other travel documents.
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Document Reader AT9000 MK2 User Guide Introduction Imaging features The Gemalto Document Reader AT9000 MK2 family has the following imaging features: True-color and anti-glare technologies deliver accurate, true-color images while minimizing interference from document laminate reflections, optically-variable security features or ambient light Multiple light sources for image capture and authentication – visible (RGB), infra-red (IR), ultraviolet (UV-A) Captures full-color or grey-scale images
Document Reader AT9000 MK2 User Guide Introduction Travel document quality assurance Security features The Gemalto Document Reader AT9000 MK2 can help the operator detect forged or counterfeit documents. Reading the UV features printed in fluorescent inks on a document provides inspectors with color images of covert document security features. Optional Gemalto Confirm Laminate imaging allows the inspectors to quickly verify the authenticity of the document.
Document Reader AT9000 MK2 User Guide Introduction True-color/anti-glare technologies Anti-glare technology, ambient light compensation and true color imaging ensure that the Gemalto Document Reader AT9000 MK2 will deliver superior, accurate images of challenging documents in demanding conditions, including those with holographic laminates.
Document Reader AT9000 MK2 User Guide Introduction Reader components The Gemalto Document Reader AT9000 MK2 is a small desktop device with: A window for scanning documents Device status and activity lights Back panel ports for communication, power, and security Removable document hood and adjustable clip to allow for scanning of oversized documents Optional 5 volt power supply Optional rear-mounted smartcard reader Optional rear-mounted magnetic strip reader Depending on your m
Document Reader AT9000 MK2 User Guide Introduction Back panel The back panel contains the power switch, power supply connector, and USB ports. Data is sent to the host PC through the USB host connector. When powered from the optional external power supply, the reader also functions as a USB 2.0 hub. It has two auxiliary ports for connecting additional USB peripherals (such as a mouse, keyboard, or 2D barcode reader). The Kensington® Security Slot can be used to tether the reader to the workspace.
Document Reader AT9000 MK2 User Guide Introduction An adjustable document clip located above the document window ensures that documents, regardless of their thickness, easily slide into the reader and are held flat during scanning.
Document Reader AT9000 MK2 User Guide Installing the Reader 2. Installing the Reader This chapter explains how to install the Gemalto Document Reader AT9000 MK2 software and connect the reader to the PC. Before you begin Before you install the reader, you need to meet the following requirements: A PC with USB 2.0 ports (the reader will not work if connected to a USB 1.1 port) A PC running Windows® /XP/Vista/7/8.
Document Reader AT9000 MK2 User Guide Installing the Reader Install the software The reader package contains an instruction sheet with links to a customer portal to download the software components and documentation necessary to install and operate the reader: Gemalto demonstration programs and SDK Reader and software documentation Required drivers Additional SDKs based on the reader model To install the reader software: 1. Download the latest SDK software from the link.
Document Reader AT9000 MK2 User Guide Installing the Reader To reduce the risk associated with hazardous voltage which, if not avoided, could result in death or serious injury: Do not use the reader with any AC power supply other than the provided Gemalto AC power supply. 1. Connect the USB cable: I. Insert the Type B connector into the USB port located on the back of the reader. II. Insert the Type A connector into a USB port on the host PC. 2.
Document Reader AT9000 MK2 User Guide Installing the Reader 3. Click Select. 4. Verify that the Ready light (blue) is on and the Reader State in the lower left is “Enabled”. The reader is ready to accept documents. 5. Select the test card (DS-00031 or DS-00034) supplied with the reader. 6. Place the test card face down on the document window, aligned with the left guide, with the test card instructions facing up. 7. Push the card to the back of the document window until it stops.
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Document Reader AT9000 MK2 User Guide Reading Documents 3. Reading Documents The Gemalto Document Reader AT9000 MK2 reads the barcode and machine-readable zone (MRZ) text on both identification cards and passports. When a document is properly aligned on the document window, the reader automatically captures an image and then performs optical character recognition (when there is OCR data), followed by barcode recognition.
Document Reader AT9000 MK2 User Guide Reading Documents Reading standard documents This section describes proper document placement for typical documents. When reading typical documents the booklet slides under the clip against the document guide. To read a standard document: 1. Hold the document open as you place it on the document window. 2.
Document Reader AT9000 MK2 User Guide Maintenance 4. Maintenance The Gemalto Document Reader AT9000 MK2 has no user-serviceable parts but its glass surface must be cleaned on a regular basis. For extensive repairs, return the reader to Gemalto service depot. See page 32 for more information. Powering the reader on/off To power off the reader, press and hold the power switch on the back panel for 1 second. To power the reader back on, press the power switch again for approximately 0.5 second.
Document Reader AT9000 MK2 User Guide Maintenance 3. To re-attach the document hood, ensure that the pin on the right of the hood is correctly seated before pressing down on the tabs on the left of the hood. Replacing the document glass You can replace the glass in the document window if it becomes damaged. See page 32 for information about ordering a replacement. Only an authorized, trained technician should perform this procedure.
Document Reader AT9000 MK2 User Guide Maintenance 4. Gently slide the glass to the back of the reader while being careful not to damage or remove the rubber gasket seal.
Document Reader AT9000 MK2 User Guide Maintenance 5. Before inserting the replacement glass the gasket should be inspected and wiped with a damp dust-free cloth. Special care is needed to NOT damage gasket. If the gasket is damaged the IP rating will be compromised. 6. Insert the replacement glass. Ensure that the beveled edge on the glass is inserted toward the front of the reader. NOTE: It is important that the internal components be free from dust or other contamination.
Document Reader AT9000 MK2 User Guide Maintenance 3. Using an 1/8-inch hex screwdriver, adjust the height of the set screw (located near the top-left corner of the document glass): Turn clockwise to lower the default height of the document clip Turn counter-clockwise to raise the default height of the document clip 4. Release the document clip. 5. Re-attach the document hood. Ensure that the pin on the right of the hood is correctly seated before pressing down on the tabs on the left of the hood.
Document Reader AT9000 MK2 User Guide Specifications 5. Specifications Physical Specifications Dimensions Length: Without smartcard module: 19 cm (7.5 inches) With smartcard module: 20 cm (8.0 inches) Width: 16.2 cm (6.4 inches) Height: 15.7 cm (6.2 inches) Electrical Specifications Environmental Specifications Communication Interfaces and Protocols Optional Power Supply Specifications Smart Card Communication Interfaces and Protocols Page 28 of 33 Imaging Window 125 x 88 mm (4.92 x 3.47”) 4.
Document Reader AT9000 MK2 User Guide Regulatory Information and Standards Page 29 of 33 Specifications ISO Support 7816 Class A and AB Contact Sliding contact 8 contacts - ISO location Directives 2014/35/EU Low Voltage Directive 2014/30/EU EMC Directive 2014/53/EU RE Directive 2002/96/EC Waste Electrical and Electronic Equipment (WEEE) Directive 2011/65/EU Restriction of Hazardous Substances (RoHS2) Directive
Document Reader AT9000 MK2 User Guide Troubleshooting 6. Troubleshooting Use the following table to identify and correct common issues encountered when using the reader. Symptom Possible Causes Recommended Actions The LEDs do not come on during power up. There is no power to the reader. Momentarily depress the power switch Verify the reader is connected to a USB 2.0 host port and/or external power supply. The unit is damaged.
Document Reader AT9000 MK2 User Guide The demo application is not working. Troubleshooting The document is not orientated correctly on the scanning window. For details on document placement, see “Reading standard documents” on page 22. The application may already be running. Verify that only one copy of the application is running. Software is installed incorrectly Remove the existing application & reinstall software. For more information see the Software Installation section.
Document Reader AT9000 MK2 User Guide Customer Service 7. Customer Service If you cannot solve the problem after following the instructions in the Troubleshooting section, contact Gemalto’s Global Technical Services (GTS).
Document Reader AT9000 MK2 User Guide Customer Service Returning the reader for maintenance In the event of a suspected problem with Gemalto equipment, please use the following procedure. To return a reader for maintenance: 1. Diagnose – The system manager will determine that there is an actual fault with the equipment which cannot be corrected by following the procedures in this document or with local in-house knowledge 2.
