Kiosk ePassport Reader User Guide Document: DT-01822 Revision E Date: June 2017
Important Notices By using the Kiosk ePassport Reader (the “Product”), you (the “User”), agree to be bound by the following terms and conditions. Because use of the Product varies widely and is beyond the control of Gemalto the user is responsible for determining whether the Gemalto Product is fit for a particular purpose and suitable for user’s application. Warranties, remedies and limitations may vary by product and jurisdiction.
Electromagnetic Compatibility (EMC) The Products are designed to be immune to levels of interference generated within an office environment and not to interfere with other equipment. In order to provide this level of compatibility the Product, its cabling and PSU or its installations, must not be modified in any way.
(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC ID: MESPV351515 Canada Notice This device complies with Industry Canada’s licence exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) This device must accept any interference, including interference that may cause undesired operation of the device.
Table of Contents Important Notices............................................................................................................................. i Electromagnetic Compatibility (EMC) ...................................................................................... iii FCC/Canada Radio Frequency Rules and Regulations ............................................................. iii FCC Notice ................................................................................................
Windows® 2000 ....................................................................................................................... 27 Windows® XP .......................................................................................................................... 28 Chipset Updating ...................................................................................................................... 28 Appendix D: Customer Service .....................................................................
Safety Information Read, understand, and follow all safety information contained in these instructions prior to using any reader. Retain these instructions for future reference. The safety labels are affixed to the underside of each reader. Intended Use The Gemalto Kiosk ePassport Reader optically scans passports, ID cards and other travel documents. It also reads Contactless Integrated Circuit chips integrated into travel documents.
WARNING To reduce the risk associated with hazardous voltage which, if not avoided, could result in death or serious injury: Do not use the reader with any AC power supply other than a Gemalto approved AC power supply. Do not open the reader/power supply. There are no user serviceable parts or adjustments inside. Do not use AC power supply and/or power cord if damaged. Product is to be serviced by Gemalto service personnel only. No user serviceable parts or adjustments inside.
Introduction This document describes the features and functions of the following readers: Gemalto Kiosk Full Page Reader, model # PV35-00-17-00-01 Gemalto Kiosk ePassport Reader, model # PV35-02-17-00-01 This manual is intended to be used by kiosk hardware developers and integrators. It provides mechanical and electrical specifications required to incorporate the readers into a kiosk as well as guidance on the operation, troubleshooting and maintenance of the readers.
supports reader to chip transfer rate of up to 848 Kbps when applicable (IC dependent) provides functionality according to ICAO NTWG (New Technologies Working Group) Technical Reports To read passports with a chip, the reader is equipped with an antenna that completely surrounds the document window and tray. Whether the chip is in the front or rear cover, the data page, or any other page, the reader’s antenna will detect and read the chip.
unsigned long MMM_GetOCR_TextItem returns the character string data for a specific item. For example “@mrz_line_1” and “@mrz_line_2” are the top and bottom MRZ lines on a two-line document. DT-01675 Gemalto Authentication System Software Developer's Reference Facilitates the comparison of graphical elements of scanned documents to known reference images. Sample Function: RetrieveTextItem retrieves the text string for the named item.
retrieve USB data streams, decode and access data/images Page 6
Product Description The readers are self-contained devices designed to be incorporated into a self-service kiosk terminal. The main hardware features are: A document window and tray for placement of documents to be read A back panel containing communication, status light emitting diode (LED) and power connection ports Attachment points for mounting the readers to a kiosk chassis Document Tray and Window The document window is a glass surface measuring 132mm x 88mm located on top of the reader.
Back Panel The back panel features the USB communication ports, status light emitting diodes (LEDs), a connector to drive a secondary set of status LEDs and a power supply connector. Figure 5: Back Panel Ports USB Ports Communication to and from the host PC is via USB 2.0. The USB host interface is a standard Type B connector. The reader does not draw any power from the host. A built-in USB hub and two auxilliary USB 2.
A five-pin header is provided to drive a remotely-located status LED display on the kiosk, or to allow the kiosk hardware to monitor the status of the reader. The reader connector is designed to mate with Molex part number 0874390600 housing and 87421 crimp terminals. The remote status LED’s are assumed to have a common anode at +3.3V. The reader will pull connector pins to ground through 200-ohm resistors, supplying approximately 7.5mA per LED.
Figure 8: Mounting - Mechanical Detail Page 10
Installing the Hardware Before installing the hardware, consider the following: proper procedure for unpacking the reader proper kiosk design Unpacking the Reader Each reader package consists of: 1 reader 1 test card 1 USB communication cable Power supply and line cord 1 Scotch-Brite™ Microfiber Cleaning Cloth 1. Remove the contents from the box and separate the components from the packing material. 2. Verify that all the parts described have been received.
Figure 9: Kiosk Concept - Front View Figure 10: Kiosk Concept - Cutaway View The reader is designed to be held in place using four M4 machine screws. See the previous section for detailed mechanical dimensions of the reader and its threaded mounting points. When designing a kiosk to accommodate the reader, consider the following factors: Attach the reader using the bottom attachment points, if possible In ePassport models, keep metallic surfaces away from the document tray and document glass.
In ePassport models, the front fascia should be plastic or a non-metallic material In ePassport models, do not allow a metallic surface under and parallel to the document tray Allow sufficient clearance above the document window for the user to hold the document down on the document window The document window must be shielded as much as possible from direct lighting (reference mechanical drawing DT-01823), and any surfaces directly above the document window must be matte black.
1. Insert the USB connector of the supplied cable into a USB port on the host system. 2. Insert the USB connector of the supplied cable into the USB port, located on the back panel of the reader. 3. Secure or tie-off the cable as required.
Installing the software The reader package contains a Quick Start Guide with links to an online site to download the software components and documentation, consisting of: Gemalto software and SDK Reader and software documentation Required drivers Additional SDKs based on the reader model To install the reader software: 1. Download the latest SDK software from the provided link. Click on the Gemalto Page Reader SDK x.x.x Setup.
6. Select whether you want the SDK to be visible to all users or just yourself. 7. Click Next to proceed with the installation. 8. The Select Components screen is displayed. Click Typical. 9. Select the shortcuts that the installation should create. 10. Click Next. The Ready To Install window is displayed.
11. Click Install to proceed with the installation. The wizard installs the software. A separate installation for the reader device drivers is displayed. 12. Review the installation notes for any specific instructions. 13. Click Next to proceed with the installation. The device drivers are installed. After the driver installation the final installation page will be displayed. 14. Click Finish. The installation of the software and drivers is complete.
Verifying the USB Driver Installation 1. Right-click on My Computer and click on Properties. The System Properties window opens. Figure 13: System Properties window 2. Click on the Hardware tab, then on Device Manager. The Device Manager window opens. 3. Expand (click on the plus sign) the entry called Smart Card Readers. 4. Verify that there are entries for the USB SmartCard and USB Contactless Readers (ePassport option only).
Testing Reading and Communication This test determines if the reader is functioning properly. 1. Start the application Page Reader Expo from the shortcut created during software installation. 2. Select a scheme that matches your reader. If you are unsure, select the “ePassport and Images” scheme. 3. Click Select. 4. Verify that the green LED (READY) is on and the test application indicates Ready to Scan. (The reader is ready to accept documents). 5.
Figure 14: Successful RFID Chip Reading Reading Procedure This section describes the proper document placement for travel document booklets. Note: Hold the document open as you place it into the document slot. 1. Place the booklet on the document platform. Figure 15: Reading Procedure - Document Placement Note: Page 20 You may want to use two hands to insert the document into the reader.
Figure 16: Reading Procedure - Document Insertion 2. Push the booklet into the slot until the leading edge is all the way to the back. When the document reaches its proper position, the reader will automatically start scanning the document. Note: Make sure the document lies flat against the document platform during reading. 3. Watch the kiosk screen to ensure the document passes inspection.
Maintenance The readers have no user-serviceable parts but the glass surface must be cleaned on a regular basis. For extensive repairs, return the reader to a Gemalto service depot. See Appendix D: Customer Service on page 29 Cleaning Clean the reader regularly to ensure proper performance. Note: Use a safe cloth that will not damage glass, such as the Scotch-Brite™ Microfiber Cleaning Cloth (provided). To reorder cleaning cloths (part number 70071086394), contact Gemalto Global Technical Services (GTS).
Appendix A: Specifications Figure 18: Physical Dimensions Table 2: Physical Specifications Dimensions Length 29.2 cm (11.5”) Width 16.9 cm (6.7”)Height 9.9 cm (3.9”) Weight 1.
USA UL60950 EEA EN60950 RoW IEC60950 EMC – emissions USA FCC Part 15, sub-part B, Class A, sub-part 15.225 Canada ICES-003, RSS-210 EEA EN55022 Class B Australia AS/NZS 3548 EMC – immunity EEA EN55024 EMC EMC ESTI EN 301 489-1 V1.6.1 (2005-09) EMC ESTI EN 301 489-3 V1.4.1 (2002-08) EMC ESTI EN 300 330-1 V1.5.1 (2006-04) EMC ESTI EN 300 330-2 V1.3.
Appendix B: Troubleshooting Use this table to identify and correct common issues encountered when using the reader. If a problem cannot be solved using this table, contact Gemalto Global Technical Services (GTS). See Appendix D: Customer Service on page 29. Table 7: Troubleshooting Cases Symptom Possible Causes Actions The LEDs do not come on during power up. There is no power to the reader. Verify the kiosk power source.
Symptom Possible Causes Actions The Ready LED is continuously blinking. The USB cable is not connected. Verify that the cable is installed and the host PC is ON. The system has no USB 2.0 capability. Verify that the USB 2.0 hardware is ready. Refer to Appendix C "Check for High speed USB". The Sales Demo application is not working. The software is installed incorrectly. The application may already be running. Verify that only one copy of the application is running.
Appendix C: Check for High Speed USB 2.0 The reader is a USB 2.0 device that requires a Microsoft® Windows® 2000-SP4, Windows® XP or Windows® Vista operating system. Note: The reader will not function in a USB 1.1 environment. Make sure a commerciallyavailable USB 2.0 card is installed in your PC. For problems with your operating system, consult with your local IT representative. For other problems contact Gemalto Global Technical Services (GTS). See Appendix D: Customer Service on page 29.
Windows® XP 1. In Windows® XP, right-click My Computer and select Manage. Click on Device Manager in the Tree list. 2. Under Universal Serial Bus controllers locate an “Enhanced” entry. Figure 21: Windows® XP Computer Management window 3. If your Device Manager displays Enhanced USB Host Controller, the system has high speed USB 2.0 capability. Chipset Updating The Check for High Speed USB 2.0 process determines if the PC has the correct hardware.
Appendix D: Customer Service If you cannot solve the problem after following the instructions on page 39, contact Gemalto’s Global Technical Services (GTS).
Returning the reader for maintenance In the event of a suspected problem with Gemalto equipment, please use the following procedure. To return a reader for maintenance: 1. Diagnose – The system manager will determine that there is an actual fault with the equipment which cannot be corrected by following the procedures in this document or with local in-house knowledge. 2. Initiate Call – The system manager should contact Gemalto GTS via telephone, fax, or email.
