User's Manual

Troubleshooting

In the event that you are unable to connect to or use your Broadband

Router, please refer to the following troubleshooting guide. After each

problem description, a possible cause and problem resolution is provided. If

this section does not help you fix the problem, go to the GemTek web site

(www.dlink.com) for additional troubleshooting tips. If neither of these

helps, please contact GemTek Technical Support for additional help. The

phone numbers for Technical Support are in the appendix of this manual

under GemTek Office Information.

Basic Functions

My Broadband Router will not turn on. No LED’s light up.

Cause:

 The power is not connected or the power switch is set to “Off”.

Resolution:

 Connect the power adapter to your Broadband Router and plug it into the

power outlet.

 Make sure that the power switch is set to “On”.

Note: Only use the power adapter provided with your Broadband Router.

Using any other adapter may damage your Broadband Router.

LED’s don’t follow the correct boot-up sequence as stated in the Quick

Install Guide.

Cause:

 The unit’s firmware is corrupt.