Mobile Link™ Cellular 4G LTE Remote Monitoring Installation and User Manual 000255 Mobile Link Customer Support http://support.mobilelinkgen.com US: 1-855-436-8439 Canada: 1-844-843-9436 Para español , visita: http://www.generac.com/service-support/product-support-lookup Pour le français, visiter : http://www.generac.
Generator Model: Generator Serial Number: Mobile Link Serial Number: Mobile Link IMEI: ICCID Number: Date Purchased: Record the information found on the unit data label on this page. Always supply the complete model and serial numbers of the unit when contacting an Independent Authorized Service Dealer (IASD) about parts and service. For troubleshooting connectivity problems, the Mobile Link IMEI and ICCID numbers should also be provided. They can be found on the label affixed to the unit.
Table of Contents Section 1: Safety Introduction ...................................... 4 Antenna Statement ............................. 4 Read This Manual Thoroughly ............ 4 Safety Rules..................................... General Safety ................................. General Safety Hazards................... Electrical Hazards ............................ Explosion Hazards ........................... 4 5 5 5 6 Section 2: General Information and Setup Introduction ...........................
Safety Section 1: Safety Introduction Thank you for purchasing this home standby generator product accessory. NOTE: This device complies with Part 15 of the FCC Rules (and with Industry Canada license-exempt RSS standard(s)). Operation is subject to the following two conditions: • this device may not cause harmful interference, and • this device must accept any interference received, including interference that may cause undesired operation.
Safety General Safety WARNING Consult Manual. Read and understand manual completely before using product. Failure to completely understand manual and product could result in death or serious injury. (000100a) The manufacturer cannot anticipate every possible circumstance that might involve a hazard. The safety messages in this manual and on tags and decals affixed to the unit are, therefore, not all-inclusive.
Safety at any time when utility is lost. When this occurs, load circuits are transferred to the STANDBY (generator) power source. Before working on this generator (for inspection, service, or maintenance), to prevent possible injury, always set the generator to the OFF mode and remove the 7.5A fuse from the generator control panel. • Verify all appropriate covers, guards and barriers are in place, secured, and/or locked before operating the generator.
General Information and Setup Section 2: General Information and Setup Introduction This section of the manual describes the features and controls of the Mobile Link cellular remote monitoring system. Every effort was made to ensure that the information and instructions in this manual were both accurate and current at the time the manual was written. However, the manufacturer reserves the right to change, alter, or otherwise improve this product or manual at any time without prior notice.
General Information and Setup A 009154 Figure 2-1. Mobile Link Cellular Information Screen A 002726b Figure 2-2.
Installation, Operation, and Troubleshooting Section 3: Installation, Operation, and Troubleshooting Mobile Link Kit Numbers There are two distinct kits for Mobile Link cellular units. One kit is designed for installation with a new generator. The other kit is designed for retrofit on existing generators which are equipped with an older Mobile Link cellular unit. Verify the kit number is correct for the installation before proceeding: Part No.
Installation, Operation, and Troubleshooting Main Circuit Breaker Locations See Figure 3-3. Depending on the generator model, the main circuit breaker is located either in an external breaker box (A), or internally near the controller (B). A 4. Turn main utility disconnect breaker in home’s electrical panel to OFF or OPEN. 5. Using an appropriate fuse puller, remove T1 fuse from transfer switch. 6. Disconnect negative (–) battery cable, then positive (+) battery cable. 7.
Installation, Operation, and Troubleshooting Prepare Generator (Equipped with Existing Mobile Link Unit) 10. Proceed to Connect New Mobile Link Unit. Connect New Mobile Link Unit DANGER Electrocution. Do not wear jewelry while working on this equipment. Doing so will result in death or serious injury. (000188) 1. Unlock both locks, open generator lid, and remove front panel. 2. See Figure 3-6. If generator is equipped with an internal breaker near the controller, remove end panel from right side.
Installation, Operation, and Troubleshooting 5. See Figure 3-8. With connector installed, tighten plastic fitting to secure Mobile Link cellular unit until tight and device is secured to end panel. • Align antenna vertically. • Verify Mobile Link logo is at left side. 002733 Figure 3-9.Accessory Port (Internal Breaker) NOTE: If there is a decal labeled “Port 1” or “Accessory Prt 1,” remove decal to locate port. 8. Install eight pin connector harness into open socket on controller.
Installation, Operation, and Troubleshooting Complete Unit Installation (New and Retrofit) 1. Install end panel, controller, or sheet metal controller cover. Install and tighten retaining fasteners. 2. Verify generator is OFF. 3. Install generator controller fuse. 4. Install T1 fuse into transfer switch using an appropriate fuse puller. 5. Turn main breaker in the home electrical panel to ON. On generator control panel, follow installation wizard and validate correct date, time, etc. 6.
Installation, Operation, and Troubleshooting Troubleshooting Problem Cause All LEDs off No power to Mobile Link Inspect wire harness connections: cellular unit. Evolution 2.0 controller: Mobile Link cellular unit receives power directly from controller. Non-Evolution 2.0 controllers: Mobile Link cellular unit receives power from battery connections. Correction Verify harness is correctly connected to battery. Reset connector to Mobile Link cellular unit.
Registration Section 4: Registration Once the Mobile Link cellular unit has been installed, it should be registered and activated to obtain full benefits of product capabilities. 2. Enter requested information when prompt- Gather the following information prior to initiating registration process: information when prompted, then click “Enroll.” • E-mail address • Mobile Link Serial Number located on NOTE: The Mobile Link serial number is located on the bottom of the device and on the device packaging.
Mobile Link Cellular App Section 5: Mobile Link Cellular App Download the Mobile Link Cellular for Generators app: See Figure 5-1. The Mobile Link Cellular app provides generator data optimized for your mobile device: • View current generator status and upcoming maintenance needs. • Remotely set the generator’s exercise time. • Review generator’s run and maintenance history. • Receive generator status change messages, alarms, or warnings through e-mail, push notifications, or text messages.
Part No. 10000032200 Rev. A 12/12/18 ©2018 Generac Power Systems, Inc. All rights reserved Specifications are subject to change without notice. No reproduction allowed in any form without prior written consent from Generac Power Systems, Inc. Generac Power Systems, Inc. S45 W29290 Hwy. 59 Waukesha, WI 53189 1-888-GENERAC (1-888-436-3722) www.generac.